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Quicklens

Quicklens

2.6 from 29 reviews

See the Best Optical Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
9
4 star
1
3 star
1
2 star
4
1 star
14

schneiks

schneiksPerth

  • 2 reviews
  • 3 likes

Absolute joke!!!!

published

Ordered and paid on the 20th September. Received nothing until an email on the 1st October saying my contacts have now been dispatched and will take 7-10 days!!!
What have they been doing for the first 10 days they had my money? Seriously this is scary as I don’t even now if I will get my items yet based on other reviews. BEST STAY AWAY!

Return Claim MadeNo

Sandy

SandySydney, NSW

  • 2 reviews

Good but not so good.

published

They are cheap. I will give them that. But poor customer service and problem solving skills. I have been waiting for my contacts for over 8 weeks. No refund provided.

September 7th 2019 Update: Nightmare dealing with customer service

They are cheap I'll give them that, but not based in Australia and have no respect for their customers. Still waiting for $100 worth of products purchased nearly 3 months ago. Despite countless messages they refuse to give me a refund and are not resending my product. I have paid for these and they sent it to the wrong address. Will not take any responsibility at all.

Shipping
Return Claim MadeYes
BEN

BENSouth East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Perfect Lenses and Arrived in 7 days as promised

published

I cant believe Quicklens has such bad reviews. I ordered some Acuvue 2 on a Friday and received them the following Friday, thats not bad from Singapore. I was a little hesitant with most of the reviews being so bad but Australia has for some reason discontinued the Acuvue 2 lenses and being they are the only ones with my base curve it thought crap it, Its only $30. They arrived today after a week and they are the right ones and 3 year expiry date. so GOOD ON YA, Cheers, you have made my life and sight a load better.
Cheers

Product Quality
Shipping
Return Claim MadeNo
yejingying

yejingyingGreater Melbourne (Outer), VIC

Very quick delivery and authentic contact lens!

published

Why so many bad reviews? I received my colorful contact lens about 1 week after put the order. Very good quality and it was delivered by DHL. I am in Melbourne, Aus.

Excellence shopping experience!

Product Quality
Shipping
Return Claim MadeNo

Peter

PeterGreater Melbourne (Outer), VIC

  • 2 reviews

Quick(slowest ever!!)lens.com.au(not in Australia!)

published

If I managed my business the same as these guys I would go broke, they are a disaster.
They promise delivery timeframe that are totally false.
Do not use this website for your contact lenses needs!!

Product Quality
Shipping
Return Claim MadeNo

Sumitha

SumithaSouth East Queensland, QLD

Apathy towards customers

published

It took a month for my order to reach me, I had to order another one from another website in the meanwhile paying a premium amount which reached me in 3 days. On contacting quicklens to atleast refund my shipping charges for the delay it had caused, they refused to refund me any amount. Please do not use the website even though they are cheapest, they do not care about their customers, only their money.

Return Claim MadeNo

Xer

XerQueensland

Cheap but takes up to 5 weeks - No private health rebate allowed

published

Based in Singapore but claim to be in Aus. This means that you cannot get an optical rebate back from private health.
Priced cheap but take 5 weeks.
Ok for people who plan ahead and no health but giving two stars because I'm sick of deceitful online sales claiming to be local.

Product Quality
Shipping
Return Claim MadeNo

mllllllll

mllllllll

  • 7 reviews
  • 2 likes

Slowlens! Sent from Singapore! Extremely slow delivery not cheap not worth the effort!

published

mentioned coupon disc but never sent you code when registered mail!
Slowest delivery lens, second times I ordered and never again!

Small item took 2 to 3 weeks to arrive! No worth the effort to get when u need urgently!!!! Slowly send out....!

Not quick at all

published

Did not mention its singapore location. Did not receive spent nearly $100 with this company. Will not shop again. Will definitely fo with Visiondirect again instead next time for contact lenses.

JRD

JRDNelson

Slowlens

published

Does not explain that this company is in Singapore.
Delivery very slow and not tracked in NZ.
Support only by email no telephone number.


It comes within 10 days normal lenses

published

I was hesitant after reading some reviews but I find them quick and easy. Take 10 days and save a lot of money. It’s my 3rd time ordering and they have been great


Espen

EspenTownsville

  • Verified customer

Anything but Quick!

published

Go with someone else!

The order took several weeks to arrive. Apparently their products are shipped from overseas (Singapore). This information is not provided when you place your order, not even under their "Shipping" FAQ. The website is a .com.au site and give no indication that their products will be sent from outside of Australia. As they ship from overseas, my private health insurance did not cover any of the cost. THANKS A LOT "QUICK"LENS!


Cannot process via Paypal, then my CC got hacked

published

I tried multiple time to make a purchase via paypal, but every time you click the link it just takes you to the paypal main homepage, no option at all to process payment. I emailed and was told there was nothing wrong with their website, but it still would not process paypal... so I reluctantly added my Card details, which seemed to work. Then received an email next day saying been processed, will arrive in 7-10days from Singapore! (So don't use them in you want your lenses in a hurry!)


Amy T

Amy TMelbourne

  • Verified customer

Can't claim health fund rebate

published

This company has a com.au registered domain name with an Australian flag on it to lull you into purchasing from an Australian company. Then once you try and find their health fund provider number to make a claim, they state that they're not operating in Australia and do not have a provider number for you to claim monies back from your health fund. The email confirmation also states that orders cannot be cancelled once placed which I'm quite sure goes against Australian Consumer Laws. Highly recommend this company instead who I've used 5 times but thought I'd try somewhere new. Definitely going back to this company https://buycontactsonline.com.au/

Good buy

published

Ordered online on 10July, my B&L softens 38 arrived on 13July noon, save lots $ compared to other sites/shops. Delivery was quick. Products came in a box and they are intact.

Jodieg

JodiegPerth

Poor quality

published

Most of my orders have taken quite awhile to get to me (more than 2wks) and the last two orders were defective and seriously irritated my eyes. On the lens pack it said not for sale outside Malaysia! When I complained to quicklens, I was told to post them back at my expense and then they will provide a replacement pack. I’m going to buy them elsewhere from now on.


Best decision I ever made switching to Quicklens from optometrists

published

I have been buying my lenses from Quicklens for about 5 years with no issues whatsoever. They have always delivered within 1-2 weeks, at least half the cost of buying from the optometrist and the right lenses arrived every time. I checked their product against the ones I bought from the optometrist and it was exactly the same manufacturer, just without the store-front markup. I cannot recommend trying this company highly enough if you know your prescription.


MasterAnt

MasterAnt

  • 2 reviews

Good buy for me (maybe lucky?)

published

My purchase of 1 BOX of AIR OPTIX AQUA -2.00 was a success.
Order placed on 28 May. Arrived 7 June from Singapore.
Saved myself a good $25! I figured it was worth the risk considering the saving.
Australian stores should charge less and maybe the cost of living here would improve! Bring in the competition.


Matt R

Matt RMelbourne

  • Verified customer

Always reliable, and cheapest!

published

I've used Quicklens for my contact lenses for nearly four years now, and have never had a problem. Yes, they are dispatched from Singapore and therefore take a little longer than if you were to order them from a domestic supplier, but as a result you are getting the same product for much cheaper. If you are organised and order in advanced this is no problem. I've always had my order delivered within 7-10 days of placing my order, no issues.


Lenny

LennyQueensland

  • Verified customer

Good product fast delivery

published

I read a bunch of reviews here after buying a set of contacts from these guys and panicked thinking I’d just wasted money on something that wouldn’t arrive, however I was pleasantly surprised that after 3 days I got the tracking number and within two weeks of my order I received the contacts. They fit and are comfortable there are no splits in the lenses and I’m quite happy with the overall service. I can’t comment on the sites ability to be contacted as I did not need to contact them.


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Questions & Answers

Carson C.

Carson C.asked

Hi, I’ve ordered some contact lenses and it says “ arrival at NSW, Sydney.” I was wondering does it have to go through Sydney before they ship it to Western Australia? Or did I input the wrong state..

No answers

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