Quicklens

I will definitely not be using this unprofessional company again. Will return to my local Specsavers. Not worth the wait, and lack of response to any queries. They choose to ignore queries.

Do not use if you are planning on Claiming Health Insurance. They lied when I asked if they were an Australian Company and they said they were. You cannot use health insurance with them and you will get charged an international transaction fee. I do not know why they are lying that they are an Australian Company.

Don’t purchase through them, just don’t! I thought I’d try something else and see if I could get my contacts cheaper as I has always just used Specsavers. Decided to give these a go and immediately got an email saying it comes from Singapore and takes 4 weeks to process and then finally I got an email today (after 5 weeks) saying it’s been posted… Read more

but can take another 3 weeks!!! What a joke. I saved $5 and then had to buy from Specsavers again anyway because these clowns take so long. Never again!!!

No response from customer service – I was finally able to be in touch with Emmy From customer service .She was very helpful and assisted me in resolving the issue.

Amazing 5* – Surprised by all the bad reviews...have been buying from this company for over 10 years and have never had an issue, they are amazing! As long as you are not in a hurry for your order...I usually order when I get down to my last box. Such great prices and quality.

A very good surprise! – I placed an order prior to checking reviews based on price, I couldn't believe the prices they were offering, almost were too good to be true. Upon reading the reviews for Quicklens I went and placed an order with another company assuming I was never going to receive the contacts. I honestly believed I had just made a financial donation to a… Read more

Singaporian company and was never going to hear back from them in any shape or form. To my surprise, just over 2 weeks from ordering the contacts they did, in fact, arrive. The ordering process was simple, and delivery was Quick! Very impressed given the bad reviews they have! Thank you Quicklens!

I tried to place an order with Quiklens and was unable to as they do not post to POSTAL BOX. I am now not able to order from them. This is a major inconvenience and there is no alternative to post in a rural area as we do not have a postal service to a residential premises. I have used them in the past and now forced to find and use a competitor!

I just did the same as others below and bought contact lenses from Quicklens. They use an Australian URL. They don't say anywhere that the company is actually based in Singapore. I tried to find a tax receipt which is when I found the FAQ that they don't have an Australian provider number. And then, when I saw the transaction on my credit card, it… Read more

said Quicklens Singapore and charged a foreign exchange transaction fee. I believe Quicklens is being purposely misleading. Although I am hesitant to say this seeing that emails go unanswered, if you aren't in a health fund, the prices are cheaper.

A month after ordering my contact lenses and there has been no updates or sign of my order. Three emails went unanswered and I wish I read the comments here before purchasing from this SCAM site!!!

Again very misleading site to buy contacts as you Can NoT claim your health fund because it’s an overseas company apparently … so think again before purchasing from them.

I ordered contact lenses from Quicklens with the intention to claim the amount paid through my health insurance. My health insurance have rejected my claim saying this company is not registered in Australia and doesn't have an ABN. Quicklens mention on their website that a receipt does come in the box when delivered. They also mention that they… Read more

don’t have a health provider number as they are based overseas. What they DON'T say and spell out clearly is that even though their website (quicklena.com.au) appears Australian, they do not also have an Australian ABN and this may affect ability to claim with a health fund. My health fund rejected the claim for not having an Australian ABN . Very misleading and they should clearly elaborate and include not having an Australian ABN on their website

Ordered by contact lens 6 weeks ago. Today received an email saying they have been dispatched- in transit another 7-10 days. No correspondence unless initiated by me. POOR CUSTOMER SERVICE I guess Quicklens is misleading and not so quick after all.....

Order did not arrive – Never again! I ordered contact lenses from them before heading overseas. They market themselves as an Australian company but dispatch from Singapore. I never recieved my order & am now heading to airport with no lenses. Rubbish experience. Go elsewhere.

Avoid this supplier – I would give 0 stars if it was an option. Very very slow service. The website is very misleading. I had actually googled Australian suppliers and they came up but they actually ship from Singapore which takes weeks. They didn't respond when I had difficulties tracking my order. Lenses are very poor quality, they are chipping after just one or… Read more

two wears when they are meant to last at least two weeks. I have tried emailing this company and I have had no response at all. My advice is to avoid this company. I will not be dealing with them again.

Shocking customer service – Non existent customer service, do yourself a favour and stay away from this lot. They will never respond to anything. I can not get an account, a lens order or an answer out of this site.

No more quick lens – I ordered in February and 1 May still waiting for contact lens, I have been a customer for 10 years at least and I will no longer be using quick lens, no longer is quick lens cost efficient nor quick, in fact there are significant time delays. Emails are not responded to.

My order tracking number doesn't exit in NZ post and they don't answer to my email for more than a week – I used this company for many years but recently, I ordered another conatct lenses before Easter. I haven't got my order and asked the company to tell me where it is. They gave me a tracking number for NZ post but it doesn't exist. I emailed them again and asked where this is a week ago and I still haven't got any reply from them. I am very very… Read more

disappoited since I relied on them that they will arrive in a week or two, I am not using last pair of contacts...

It's an overseas company based in Singapore – Very misleading. It's an overseas company based in Singapore. They do not accept returns. They do not have an Australian heath provider number. Once they sent me an email that they were going to ship lenses from Singapore, I asked to cancel the order, but they refused.

Misleading website – With a '.com.au' at the end of their website, one would assume it is an Australian site. However, it is not. These lenses are shipped from Singapore and due to this, you are unable to claim any portion of your order with private health as it is classed as an overseas company. The company they use to deliver your contact lenses also requires you to… Read more

be home, and has no option for authority to leave at doorstep. Inconvenient and definitely not 'quick' as their business name suggests. Won't use again and will stick to my regular online provider for lenses.

Can't claim with health insurance – I have used this company in the past and been able to claim with my health insurance but BEWARE you are no longer able to! If you dig deep into thier website you can find this information but unfortunately for me it was not until it was delivered that I opened the box and found a receipt that was missing all the required information to make the… Read more

claim. I then went digging deep enough into the website to find that they no longer give health insurance complaint receipts and they will not accept returns for anything other than a defective lens. Very disappointed and will not be using this company ever again. Hopefully this review will save someone else the disappointment I am now feeling.

Terrible Experience don't buy contacts from here – I have purchased few brands of contacts from them. Except one brand all contacts were so poorly made, weirdly big sizes and we were having discomfort. I just tried to reach the customer care letting them know the contacts are not working. Now their drama started that to show them my prescription to prove me wrong while first they said they don't… Read more

need a prescription and trust me. Seems like they don't know what they are doing. Why would I give them my prescription, I don't believe that customer service assistant is an optometrist to look at my prescription anyway. They always have these kind of excuses rather than addressing customer dissatisfaction. Another deceiving information is they have this au website but not registered brand in here which you can claim thro healthcare funds. Totally rubbish products and disaapointing customer service. Don't buy from quicklens just wasted my money and time. I will buy from clearly as always and ttdeye or olens if overseas. Those brands I never had quality issues.

Quicklense not too quick – Item comes from overseas. Very disappointing especially when you expect it earlier and buy it for your holiday. Plan well in advance if you use or buy local. Also, they didnt even acknoledge my request for a correct invoice to claim my insurance rebate. Product decent.

Trying to get hold of customer service – It’s quite the difficult getting hold of customer service. I need a fairly urgent response to my inquiry to either upgrade shipping or change the address. Reading other reviews I’m very worried I won’t get my order before I leave the country. Really need help to resolve this

Charged 2 months ago but still no product – Placed and paid for order 2 months ago, they still can't tell me when it will arrive. I didn't hear anything from them at all for the first month after placing the order, it was only when I inquired that they told me there are delays and they couldn't give me an ETA. A further month later I still hadn't heard anything so inquired again, they told… Read more

me there is still no ETA and have now stopped responding when I've inquired about organising a refund. Would give zero stars if possible.

Bad customer service – Good prices. Been buying for years. But recently 2 shipments had faults in them. Whole sleeves of contacts would be either dried or deformed. Emailed customer service - no response. Just shoddy treatment from the company it seems like once they have your money, they forget you exist.

Will never order from them again – Tomorrow will be exactly 6 weeks since I placed an order. Emailing with customer service is painful. They ship from Singapore which means you'll be waiting forever for your order. If my tracking is correct it'll be at least another week before my order arrives. I will never order from them again. Will go back to supporting local businesses.

I wouldn't even give them 1 star if the minimum is 0 – This is not an Australian company and shipping is from overseas. Their website and email domain is deceitful. This business should not exist. Their customer service is appalling and the delivery time is disgusting. This business should be shut down so they stop scamming Australians who would rather buy from local businesses for reliable delivery times and service.

Awful – Ordered lenses almost 2 months ago and still haven’t received them. Put a complaint through the website and got no response. Would never order from them again and recommend you DONT DO IT. Stick to clearly contacts who are reliable!

Don't buy - you're goods will never arrive and they don't refund – Purchased from Quicklens website, thinking it was an Australian site because of the .com.au web address. It's not. Comes from Singapore and is super slow. Tried to get a refund but they won't do it. It's been 3 weeks now and still no contact lenses. Their on-the-ground delivery partner is the appalling Aramex, company notorious for not… Read more

delivering. So far my shipment has been out for delivery 3 days running and yet to show. Oh and Quicklens says I have to mail the goods to them before a refund. It's beyond a joke.

STAY AWAY, THEY ARE A JOKE! – I received 2 different expiry dates for my contacts. Contacts for my left eye expire later than the contacts for my right eye. I emailed them and asked for them to fix this as I cannot wear one without the other. They replied to use them up before the expiry date. That was their solution. No acknowledgment of the fact that the value of the product… Read more

is not the same for both eyes. The expiry date overall was a lot shorter than the norm I have received when ordering elsewhere. Their customer service is non-existent, they are condescending and rude, they don't even pay enough attention to get your name right when/if they respond to an email. SAVE YOUR MONEY AND BUY ELSEWHERE. Cheap company with cheap products. Australian market is swamped with Asian knock offs and hopefully there will be push back and they will disappear.

Horrible service – They have the worst product and worst customer service. Their products is completely unusable and they refuse to refund or replace the products DO NOT RECOMMEND AT ALL. I feel sorry that this is the way you guys make money, by scamming people!

Doesn't even deserve 1 star – DO NOT BUY FROM QUICKLENSE IT'S A SCAM. Its been almost 2 months since my order. They have the tracking and can see I haven't received it but are refusing to refund me and advised me that I just need to wait yet its been 2 months and they won't advise me when I'll receive it! They only care about stealing your money and have the worst customer service.

Slowlens – Does not explain that this company is in Singapore. Delivery very slow and not tracked in NZ. Support only by email no telephone number.