Reviewer Photos & Videos
Stay away from R M Williams expensive boots that rubber sole deteriorated through time faster than you think as in photo
Brought this pair of leather boots from 5 Percy Street, Prospect over 8 years ago. Worn them only 3 times due to the fact they were expensive. Few days ago, took them out for a special occasion as they are always well kept in a private box, the bottom rubber part fell apart. Brought them to the shop, the shop keeper, a middle aged woman said that the boots rubber deteriorated over time. She indicated that no more services can be provided to me. In her own words, She said that the boots with rubber soles were not well made and suggested to me to have them they glued back. In my opinion, these boots should be treated as trash.
Second pair of RM’s that have failed me within 12 months. Soles worn with minimal inconsistent wear and optimal care. I have a lot of boots, none as expensive as RM’s and all better wearing (all with leather soles). Will not purchase again and will definitely not recommend them. Customer service generic and tardy.
Give them the Boot!!
My Boots lost their soles shortly after purchase. After 6 months, over 30 calls, 14
emails and 8 visits to the store still no outcome just aggressive push back or blatant ignorance from all levels of management including the CEO.
I hope Hugh Jackman reconsiders his position as the Brand Ambassador of this once great company.
I have purchased about 8 pairs and umpteen jeans from RMW over the years. Sadly that will stop now as not only has the quality dropped but the staff have no clue about the products and they couldn’t care about customer care.
Paid $800 for a pair of boots and a pair of jeans. Asked if they'd throw in some boot polish. Told no, they get into trouble for doing that. Cheapskates.
- R.M. Williams Online Store
- Verified customer
Appalling service. RMW have owned me AUD $1500 for months, a case for the police?
Always been a big fan of their boots and bought 9 or 10 pairs over the years.
Got a voucher for bespoke boots for my birthday. Couldn't redeem because of shop closures.
Thought I support them and ordered 3 pairs! online, all shown as available in my size.
Zero shipment info. 2 pairs arrived two weeks later, one correct, the other one wrong boots with wrong size but in right box?! No word of the 3rd pair.
Contacted customer service per email, they are very slow in replying:
1st reply: 'sorry, we'll send correct boots straight away, please send ...
Terrible quality shoes and worthless warranty.
I bought a pair of $400 shoes and only wore them as a going out shoe. One of the shoes started fading rapidly in colour compared to the other and I returned under warranty. I was advised today that "they don't know why it has happened, but they won't be replacing or repairing them." Ummm....what! They did however kindly offer to polish them for me for $50. What an absolute joke. This has clearly gone downhill, as the shoes used to last a decade or more. Their customer service/warranty is non-existent. Steer clear from this brand, it is over priced and of poor quality. A shame really, as the product used to be good, but now just another rubbish product.
RM Williams are thieves!
Horrible customer service. $500 downright stolen thanks to RM Williams. Please do yourselves a favour and stop giving your money to these greedy, nasty and heartless thieves. They stole my money and didnt even have the heart to respond to my three previous emails begging for their assistance with a gift purchased for my mum. I should have listened to everyone when they warned me against buying them. Lesson learnt!
Poor quality boots
I purchased a pair of RM Williams boots in February this year. For two months we were in lockdown so I did not wear these boots. I would say I had less than 10 wears out of them and this damage has occurred to the front of the boots. I have kept original box and the receipt and posted back to RM Williams. They are refusing to repair/replace and blaming it on me saying I have scuffed them. I am unsure how you could scuff a shoe like this without falling over. I paid nearly $600 for these boots and expected them to be hard wearing and long lasting. Not only 10 wears. I have owned many leather boots in the past and never has an issue such as this! Extremely disappointed. Not a good shoe for rural people anymore.
For such expensive men’s boots ($545), I’m really disappointed with how quickly they have fallen apart. The soles partially detached in under 2 years and, based on the response I received from the store I purchased them from, my issue is not uncommon. Not what I expected when I purchased boots that are sold with representations regarding quality and longevity.
Couldn't have asked for better service
I have owned the same two pairs of boots, bought from a retail store, for over 7 years now. I have only had to have the soles replaced once in that time, and will be doing so again soon. These boots are made for paddock use, and lasted several years without needing the soles replaced. The built environment of the city is much harder on the soles than mother nature provides, so soles don't last as long. I have had other boots, including Blundstones, only last me 6 months before replacing the boots - regularly. So you can imagine I am extremely happy with my RM's. Will definitely be buying more.
The items purchased ( polo top, rugby top ) were under sized and very poor quality.
Sending items back was quick and hassle free. But getting the company to refund my purchases was an entirely different matter !!!
Poor quality soles
Very disappointed how quickly these soles fell apart. RMWilliams advises these were ‘throw away’ boots yet the uppers were in great condition. I took them to my local cobbler (a proper one not in a shopping Centre) and for $100 he did an amazing job. They look like they will last better than the originals. I also have Blundstones that have lasted for years. I know which brand I will stick to in the future.
Pics of the new soles
Terrible Customer Service
Firstly, I must say I have only ever heard good things about RM Williams Boots and I had a very high opinion of the company.
This has since changed after I got off the phone with a staff member (I will not name on here)from the RM williams customer service office this on the morning of 23/4/2020
On the 14th April 2020 I received a pair of boots which I had ordered online but were unfortunately the incorrect size. I tried to call all the stores in Sydney but soon found they were all closed due to Covid -19. I then phoned Customer Service and s...poke with a Staff member ( I will not name on here) at around 2pm. I explained that when I placed my order I was unsure of the sizing as it is slightly different to regular sizes and after placing the order I emailed the customer service team to try and get in contact with someone to discuss sizing options. I didn't hear anything back. The Staff member was terrific and gave me the full instructions on how to post my boots back to organise an exchange of size. I travelled to the post office and lined up for over an hour to post these boots back knowing full well that in just over a week I would receive my boots in the correct size. I tracked the postage and it was received at their Salisbury address on Monday 20/4/2020. Having not heard anything I phoned your customer service team this morning to find out what was happening with the exchange. A Staff Member answered and told me the boots had been received but unfortunately RM Williams is no longer honouring exchanges. She then told me I had been given incorrect information by Diedre and she was sorry for that but there was nothing she could do about it. I asked if that is the case can I please have the boots I had sent back to Salisbury for exchange sent back to me. I again was told it was not possible and there was nothing she could do. To say I am disappointed is an understatement. If I had have known this was the case I would not have sent the boots back for exchange.
Ignoring Customer & NO Customer Service
I purchased a Gift Voucher for my husband’s Birthday on the 14th April for it to arrive by the 22nd April!
I have never shopped online but given that all the stores are closed I thought I would surprise him with an R.M.Williams Gift Voucher, I called the customer service first to make sure I could order the Gift Voucher and have it arrive on time for his Birthday!
I was assured it would only take 2 days, it’s only a Gift Voucher how hard can it be????
After waiting for 4 days for the Gift Voucher to arrive I called Customer Service on numerous...
Thanks for customer service not
Purchased a pair of RM Williams boots for $400 something dollars at the royal show Adelaide have worn these boots 3-4 times on special occasions the heel came detached from the boot.They told me to bring in so the boots could be reviewed they got back to me after they had reviewed which was only a couple days.There response was being the make of boot that they couldn’t be fixed but generously offered me 20% of my next purchase.Also I couldn’t find my receipt but look at photos still see ripples on the boot soles
If you want a great product, please purchase a pair of R M Williams boots....If you want after sales service then do not shop here!!....Absolutely the worst care factor for any problems!!
First class service
I recently popped by the Chadstone store for some new work boots (comfort craftsman, my 4th pair) - was served by Scotty, what a legend. 11/10 service and was very accommodating. Highly recommend Scotty @ the Chadstone store for exceeding my expectations.
- R.M. Williams Online Store
- Verified customer
Abysmal customer service!
ordered 4 items to the US which were all showing in stock, never got a confirmation.
Sent email to customer service and got order confirmation but 1 item showing 6-8 weeks backlog. wrote back that i needed to cancel since I was leaving the country, no response (3 follow up). called and was told all had shipped and was told they would send me a tracking number which they never did.
Eventually received package with 2 out of 4 items. Complained and asked for refund. No response, followed up and no response but received an email from DHL that items...
Service needs improvement chermside store
We went to purchase the advertised "Deal" belt + wallet $195 at the Chermside store for a Xmas present. We picked the belt and after waiting for a staff member for assistance (not enough staff for such a busy time of the year) we decided to just go to the pay section of the store. We were then told by the less than friendly staff member that she had no wallets available. This was a little annoying as we made the trip to Chermside just to make this purchase. Don't advertise a deal if you don't have the stock to sell. We then had to ask the staff...member to order the wallet (as she was not going to offer to do this) and we would be happy to wait until after Xmas. The entire transaction felt like we had inconvenienced her as she appeared to have trouble with her ordering system. In contrast to the friendly staff member beside us who was going out of her way to help her customers by offering Xmas ribbon on everyone's purchase. Unfortunately we were not offered the same level of service by our staff member (who might have been the manager!). It might be a busy period but at least pretend you are interested!!!!
poor management and delivery timeframe, never arrived
So I order a pair of boots through Qantas in Sept, got the boots in late Sept, gave me the wrong colour boots (box said chestnut but the actual boots were black) and I ordered the wrong size so I had to return them anyway. RMW made it extra difficult for you as you cannot return them at a local store because I ordered through Qantas despite the boots were brand-new and came from the same warehouse as all the other RMW retailers.
So I returned the boots in mid Oct... waited, waited and waited for 2 months now, emails phone calls back and forth ...with Qantas and RMW. always been told I would get them in next 2 weeks. First time I was told ETA was mid Nov, next was early Dec, now mid Dec. Their excuse is that because it is approaching Xmas. My rationale is that they just have really terrible and poor organisation and management, considering the wrong colour of boots were in the wrong box in the first place, and they dont talk to each other. I am certainly taking this to the ombudsman. scam
Questions & Answers
Understand that u do sell walking stick. What type of wood is it made of ?
Is there a difference between the comfort craftsman and the dynamic flex boots? thanks
Hi Jude, I was just looking at these posts and noticed your question. I am from the Port Phillip Shop, we stock RM Williams. The dynamic Flex, in my opinion, is a little softer to wear, having a very comfortable and removable inner sole. However, I like the comfort craftsman better as it has the solid rubber sole and seems to last a little better. It really comes down to personal choice. I wear both. Regards, Andrew
Where can I buy RM Williams car seat belt buddies from? Thank you Annette Keogh
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