R.M. Williams
Verified256 reviews
- Very small
- ·
- Slightly small
- ·
- True to size
- ·
- Slightly large
- ·
- Very large
I had the soles of my RM Williams boots replaced by RM Williams. I wore them maybe 8 or 9 times and one of the soles fell apart due to poor materials. I took them into RM Williams at Bondi Junction to be fixed to be told we probably cant fix because the leather has fine cracks in it. I was told I have to pay for the repair cost and if we cant fix… Read more
it we will refund. When I pointed out the problem was with the repair job itself there was no interest - I was told the problem was the boots were wet. Which they werent. There was no interest in me as a customer, and no interest in attempting to fix a problem RM Williams had caused itself. I will never purchase an RM Williams product again and would encourage everyone else to do the same. Frankly the service was a disgrace and the lack of interest in me as a customer appalling.
RM Williams boots still carry a strong reputation for quality craftsmanship, but the pricing has become difficult to justify. Yes, the leather is good quality and the boots are comfortable once worn in, but charging premium luxury prices for what is essentially a very simple design feels excessive. Part of the appeal used to be that RM Williams… Read more
represented durable, practical Australian wear. Now it feels more like the brand is trading heavily on its image and heritage rather than offering real value for money. For the price of a single pair of boots, consumers could purchase multiple pairs from other brands offering comparable materials and construction.
The quality is fine — nobody is denying that — but “fine” does not automatically equal exceptional. The finishing, stitching, and leather are solid, yet not dramatically superior enough to explain the steep price increases over recent years. It increasingly feels like customers are paying for the logo and status rather than a product that is genuinely worth the premium.
RM Williams has shifted from being an iconic Australian workwear brand into a luxury fashion label, and the pricing reflects that transition more than the actual product itself.
Bought a pair of boots on 17/04/2026. Sole of both boots seems to be faulty. I realized this after 4 times wearing them. Took them back after 3 weeks of purchase on 12/05/2026 to Emporium store as I live far away from city. Got told that the Manager is not in store and sent me to Melbourne Central Store. After visiting Melbourne central store the… Read more
staff were talking between themselves saying why the Emporium store sent me there when they knew that we don't have manager either. So asked to visit Emporium store on Thursday as the manager will be back. I called on Thursday and spoken to the Manager, she asked me to visit again. I visited the store again on the 17/05/2026. I got told by staff again the Manager is not here and they can't do anything. After looking at the soles of both boots,. The guy said that leave the boots and we will get this repaired and let you know to come and pick it up. Customer paid $700 for a pair of boots not to get it repaired after 4 wears. This is not the type of customer service someone expect after paying huge amount for the boots. Very appalled with the quality and service. First and last time for me with kind of service and poor quality.
And response was that this is normal on every RM Williams Boots. Buy a cracked sole for $700 and then send it for a repair.
Reviews with attachments
My sons bought ‘the best’ and verrry expensive RM Williams boots for me. Treasured them and only used them on special occasions. Now the ‘flex’ sole has come off on the left and apparently RMW know about this. The store was ‘kind’ enough to offer a re-sole at $180!! I’ve had shoes costing half that lasting much longer!! Sad a that this… Read more
premium made to last boot / shoe only lasted 20 outings.
I hope someone from RMW will take some responsibility or Consumer affairs will be contacted given the price and expectation of this ‘premium’ product and its poor ‘known’ quality.
- +1
My son gave me an R. M. Williams belt, for my birthday, as he knows I love their gear. After I wore this belt though, I found it was just cheaply made and of poor quality. Firstly I have a few belts for my 38cm waist....this was by far the shortest, of any of them. The belt had three holes, for rivets to hold it together, but they only put two… Read more
rivets in. The rivets were the wrong length (too long)and stuck up, above the leather. This means the leather gets jammed on a rivet head, when pushed through the metal fitting. Now are the mighty fallen !
I purchased a One Hundred and Sixty Dollar ($160) belt online for my husband. Firstly, the order went missing and then when the replacement belt was delivered a Ten Dollar ($10) belt from Kmart would have been a better purchase. I am bitterly disappointed with the purchase and the treatment from Customer Service Representatives on the phones at R.M. Williams. NEVER AGAIN! Show details
I am writing to share a serious issue with a pair of R.M. Williams boots purchased for my son in September 2022 from the QVB store in Sydney, at a cost of approximately $700. The purchase was made based on R.M. Williams’ long-standing reputation and its marketing of these boots as premium, durable, long-lasting products. Unfortunately, that… Read more
expectation has not been met.
After approximately one year of normal wear, the rubber soles deteriorated and required replacement. While disappointing, this was not the primary concern. More significantly, both boots have since developed large tearsin the leather uppers themselves. Structural failure of the leather within three years is plainly inconsistent with reasonable expectations for a premium leather boot.
My son recently returned the boots to the George Street flagship store for assessment and was advised that R.M. Williams does not provide a warranty and that the damage was attributed to customer fault. This explanation is both surprising and concerning. The boots have not been subjected to misuse or abnormal wear.
Under Australian Consumer Law, goods must be of acceptable quality, including being durable, free from defects, and fit for purpose, having regard to their price and any representations made. A premium leather boot marketed as long-lasting should reasonably endure well beyond three years without the leather itself failing.
The dismissal of this issue without meaningful investigation or remediation is inconsistent with these statutory consumer guarantees, which apply regardless of any stated warranty policy.
Given the nature of the defect, the short service life, and the price paid, I consider these boots to have failed acceptable quality standards. This experience raises serious concerns about product quality and after-sales support for a brand positioned at the premium end of the market.
As a long-time R.M. Williams customer, this experience has been deeply disappointing. Based on this outcome, I would not recommend these boots to others and will not be making future purchases.
Latest follow-ups
Terrible products & customer service Have purchased a pair of boots & within 12 months my big toe broke through they replaced them only for the 2nd pair to start doing the same thing but they didn't want to know about it had to take them to a boot… Read more
maker to put a patch of leather on the inside to stop it happening now the leather is pealing not good for a $695 pair of boots. Also i was given a belt as present but it is one size to big & they won't swap it because they say it has a kink in it when i only wore it once
Follow-up · The boots just started peeling done nothing out of the ordinary The boots are a perfect fit they were fitted in store by the manager of the store The belt was stored on a belt hanger
Would not replace a clearly faulty item. This has been going on for over 18 months. Not the sort of service I expect from an iconic Australian brand. Despite numerous calls and emails including to the head office, I have not received a satisfactory reply.
Follow-up · Boots that the soles dislodged from the upper part after less than a dozen or so times they were worn. Purchased from their outlet store with NO indication that they were being sold because they had a design fault. They are still not replaced.
Positive reviews
I had the absolute best experience with Caroline from Customer Experience, she helped me recover a gift voucher that we thought was gone forever. Thank you Caroline for everything!
Attended the Bondi Junction Store with my 20+ year old Craftsman, I needed new elastic and a soles. The boots have served me very well. the quote price was given the boots were repaired and I collected the following week. Simple. It was not cheap, but I suspect I shall have the shoes for another 30+ years. Show details
An outstanding shopping experience with Raj and the team at the St George’s Terrace store in Perth. They were knowledgeable, patient, and went the extra mile to help two of us find the right sizing and boots — handling an exchange seamlessly along the way. Premium products matched by equally premium service. We did hit a small hiccup with the TRS… Read more
(GST refund) process as overseas purchasers — through no fault of the store — but a quick call back to Raj and team and they helped us navigate and resolve an opaque Border Force requirement straight away. That kind of follow-through is exactly why in-person retail matters.
The people here truly match the quality of the product — highly recommended all round. A benchmark for how retail experiences should be. Many global brands could learn a thing or two from this team.
Find out how R.M. Williams compares to other Clothing Shops & Brands
Know better, choose better.
Negative reviews
After fighting cancer for the past two years, many surgeries and treatments, my wife bought me a $369.00 crocodile skin belt for my birthday to cheer me up. We needed to take it back as it was the wrong size on the 7th Dec. I was told 5 days but it arrived on the 23rd. OK that's fine and I understand delays and I received 3 emails ( one from… Read more
Auspost and 2 from R.M.Willams) saying my belt had arrived and is ready for pick up. I go in to pick it up and am told by two ladies that I should have waited for a call (which was never stated in any of the emails, and the call ) as it is down stairs and they can't go down and pick it up. They were very aggressive and belittling in their manner especially one of the ladies and purposely made me feel like an idiot. They then decided to make me wait till after Christmas to make the phone call to come and pick it up. To purposely belittle someone to make themselves feel better is disgusting, if your having a bad day don't take it out on the customers. From looking at the reviews I can see I am not the only one to be poorly treated in this store. Go anywhere, but DO NOT shop at R.M.Williams Southland. They do not care about their customers even though the customers are what keep the shop open. I will never ware or shop R.M.Williams ever again after the treatment I received from these two women. Disgraceful
RM WILLIAMS As a professional pilot, I have recommended RM Williams to colleagues around the world for many years. For that reason, I am extremely disappointed with my recent experience. I placed an order in good faith and paid $849 for a pair of boots. After waiting over a month with no communication, I was required to contact RM Williams to… Read more
track the order. I was then informed that the order had effectively been overlooked and that the boots were no longer available.
A day or two later, I was advised that the order would be cancelled and a refund issued. At the time of writing this complaint, more than two weeks have passed since the refund was processed, and six weeks have elapsed since the original order was placed, yet the funds have still not been received. This experience reflects poorly on customer service and order management—particularly for a brand positioned as premium. I expected significantly better service, communication, and accountability from RM Williams.
As a result, I will be reconsidering my loyalty going forward.
Purchased a handbag and wallet online because you can't buy anything from their stores because they don't stock anything, waited days for it to dispatch and nothing, so got on the website and on chat spoke to Caroline from customer service, told me my address had been red flagged because NSW was entered twice and auspost couldn't deliver it, she… Read more
had all my details in front of her and told me she would have to cancel the order, refund my money wich would take 3-5 buisness days and then I would have to re purchase the items on a new order, unbelievable, couldn't just adjust the state, so they lost a $700 sale over it, I have been a long time customer and I will never be buying again from them, absolutely disgusting service from an Australian company selling to the Australian people, Caroline you should be ashamed of yourself!!!!!
Recent reviews
Ordered a $160 belt. Estimated shipping was 2-4 days , 2 weeks later and still not shipped. Reached out to R M Williams and was told to contact Australia post. Even though it hadn't been shipped. The company is relying on its past reputation which will only last for so long. The customer service is totally unacceptable.
Why does a simple thing like purchasing a belt has to be turned into frustrating experience by your passive aggressive staff! If an item is out of stock it’s up to you to restock it not hold customer to ransom! Really nice products but shocking customer service! Show details
RM Williams will not honour gift cards past expiry date. While legally they do not have to, one would think being an Australian company owned by Twiggy Forest, they would have SOME integrity ! This is unusual as the Forest family is held in high regard in the Australian community. After frustrating messaging, in short, AVOID purchasing from RM Williams !!
We highly recommend that you do not purchase a gift card from RM Williams. They will not honour the card after the expiry date. They have just taken $100 from us!
I’ve been a loyal R.M. Williams customer for years, but their service has completely deteriorated. I emailed them three times between July 25 and August 9 about a straightforward relasting request for two pairs of boots, but not a single reply. Even copying their parent company, Tattarang, made no difference. For a premium Australian brand that… Read more
charges premium prices and trades on its heritage and trust, silence and zero customer care are unacceptable. R.M. Williams has lost the quality, responsiveness, and respect it once stood for. I won’t be purchasing from them again.
Bought 1 pair in chestnut that have been OK (not great)... But also bought a black pair in the same size. 1st pair had a defect that resulted in a sharp object in the lining rubbing (until it bled) within minutes of wearing. Had these replaced under warranty after only 1 wear. The second pair were slightly better, however the sizing differs too… Read more
much and after about 3 wears the sizing has changed and they are now unwearable as the toe area has shrunk and is now too tight on my toes. Strange how the black boots are different sizing to the brown....despite marked the same. Frustrating. Wouldn't recommend at all.
Find out how R.M. Williams compares to other Clothing Shops & Brands
Know better, choose better.
“Lina and her team at the Newmarket store provided me with incredible service and resolved the issue immediately. Lina was professional from start to finish, and I 100% recommend this great team—especially Lina!” Miguel
The most disappointing, and most expensive experience of my life! I got a pair from the new collection as I decided to invest in high quality boots that will serve me for years. After trying to break the boots in for 4 weeks and giving the product a chance., I only found out they're completely unwearable. causing a lot of pain and discomfort. Emailed the customer service twice. Zero interest in their customers. I'll try calling them this week.
Got a. Oxford long sleeve shirt, collar was to high up the neck. Poor tailoring. Got an email Williams t-shirt for $70. Only to check the label at home made in Vietnam. What a ripoff. RM Williams will go broke just like Colorado selling expensive big brand names made in third world nations. Show details
I bought a pair of RM Williams boots several years ago and the person who served me fitted in boots that ended up being too small. He insisted that the boots were the right size for me, and they would “wear in, in time.” Even though they felt snug I took his word believing they would wear in, but no, they never did and always hurt my feet. I… Read more
unfortunately brought them back for exchange after the 60 day limit and they would not change them, despite having little wear. I also like other reviewers found the quality of the product is not what they were in previous boots I have bought from them in the past. They feel like a pair of $300 boots you pay $600 for. I’m done with RMs because of poor service and poor quality and intend to try Wootten boots next.
- +1
Goodwood Belt - Quality was not acceptable considering the price and reputation of the brand. The buckle is antique finish but that doesn't mean it will have small pores on the metal.. Show details
Purchased a wallet for $160 very poor quality - akin to Temu quality, not real leather, cheap cardboard gift box and made in Bangladesh! Was very disappointed as was for my husbands birthday. In the process of a refund, let's hope that goes through ok. Show details
Can I leave a minus 10 review my wife brought a $150 dollar belt from them for me at Christmas it has been worn around 12 times in total and the tanning / dye is peeling off. Took it into Macquarie Shopping Centre store to complain we told it had to go interstate to view I said what you can see it peeling their reply oh but yoo added extra holes… Read more
(holes are closer to the buckle the peeling is at the other end of the belt. Played for a fool by two young so clever stooges BUt as soon as I said to one that perhaps if he did some exercise he might have to add some holes too Oh no its ok to make fun of an old man but not for the old man to fire back at them, Sorry RM is now a has been relying on its former reputation for people like me from the bush. In comparison I brought a pair of shoes from Florsheim and it ended up they did not fit I took them back a month later and they exchanged them sadly the next pair same thing and they exchanged them too Now this is what I call service and RM is a sad parody of what used to be a great company would I buy from them again never would I recommend them no not even to my worst enemy. Want a belt buy a rivers want shoes Florsheim want a baseball had buy nike
I had the most amazing experience in the Sydney store. I went in planning to buy one pair of boots but ended up buying two pairs. This was several months ago now - the boots have worn in beautifully - incredible craftsmanship, super comfotable and the store experience felt really special. Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Normally a great product but after sales service is 0 out of 10