Reviewer Photos & Videos
In shop sizing and what gets delivered
In store is very particular in regards to doing a fitting before you try anything on but won’t listen when you say they feel too tight and insist on selling what they say will “wear in”. 3 months of wear and no “wear in” .
Can’t grumble. Have worn this Belt nearly every day for the past 17 years and alas it broke.But with a bit of bush mechanics and pop rivets it still lives on.
a very toxic item!
purchased an rm williams genuine leather steering wheel cover as i was aware of absorbing plastic from my new car steering wheel (previoulsy the saab had a leather made steering wheel so now probs). after 5 mins of use i realized there was a strong toxic odour coming from the leather and my hands smelled even more toxic. rm williams wanted nothing to do with it when i informed of my disappointment. told me sperling manufactured and had nothing to do with them. but its got the rm williams logo on! it made me wonder if the wa govt would accept responsibility in the years to come from mandatory jabbing all types of people including the healthy ones, some of which work as fifo. sad story....
'Black Hole Of Money
I have a pair of RM Williams moleskins. I thought it heir clothing was workwear. I just mess around home in them. Yet after 2 months the knee ripped when I crouched. Not happy. Will never but another RM Williams product!
1 year 3 month review
Bought the RM Williams Blinman boot from DFO Homebush ($250AUD) July 2020. Chose Size 6H as I was wearing a Florsheim Chelsea boot size 6 at the time that broke after a year. Looks the same as the comfort craftsman except it has an extra seam on the side. Boot holding up and aging well. Only downside is it's narrower than a normal boot. I advise wearing a larger size due to the narrow nature of the boot. Lady who served me at the time was polite and professional, advising I apply leather conditioner/polish every 6-8 weeks.
Top dollar for terrible service
I have been waiting 3mths to receive my boots that were ordered and paid in full ($595) in store. After numerous phone calls getting different information each time, I have been told the order wasn't put in the system properly. Two weeks later and many calls later, still waiting. I am going to cancel the order and not bother. Absolute joke and will never attempt to buy again.
I purchased a pair of RM Williams shoes two years ago. They cost over $500 and I was told they would last ten years. I didn’t take them for Bush walks or anything silly like that yet they started to wear down rather quickly. One day the heel broke off and I was told that this was an easy repair so we sent the shoes off to their Adelaide office for repairs. Six weeks later I got a call saying they couldn’t fix them but they could offer me a new pair of shoes for an amazing $30 off under the condition that I give them my old pair of shoes so the...y can use them for recyclable parts. Yeah, not a great deal. Anyways, I took them to an actual shoe repairer and they’re now being fixed. RM Williams was no doubt dishonest for claiming my shoes couldn’t be fixed, of course they can be, they just wanted to sell me a new pair. Kinda crazy big brands think they can rip off customers like this in a world where we can openly and publicly review them like this. Avoid!
- R.M. Williams
Versatile and comfortable boots with great service
R.M. Williams boots are a bit of an iconic thing here in Australia. They probably qualify as “Australiana” in some respects.
As someone who was originally not born in Australia, I was really surprised to find out what a strong following a boot could have here and how having a pair of RMs was something that people aspire to and associate with a level of success in life. This is of course in no small part due to their price tag which continues to rise year on year. When I first came here in 2010 I was surprised to see that they cost about $35...0 and when I eventually decided to buy a pair in 2015 I found them on sale for $400. Now you’re lucky to get a new pair of RM Williams boots for $595. Considering that this is not reflective of inflation and RM Williams markets themselves as not having changed the design much, it can be hard to justify the cost of a pair of boots like this. But I’m told you can’t put a price on fashion (I’m told this) so we’ll move on from price. As always, one person’s pocket change can be another person’s fortune so price is very subjective. More importantly, as someone who admittedly saw these as over-priced boots and had no inherited love for the brand or style, why did I eventually decide to buy a pair. Pros: - Pull up boots
Ripped off Double charged for boots at RM Wiliams
I bought six pairs of boots online from RM Williams during an online sale. I was charged for six pairs. I eventually kept two pairs and send the rest back to RM Williams through their Auckland store. They posted the boots for me. RM Williams refunded me for three pairs but refuses to acknowledge that they still must refund me for the 6th pair. I supplied full visa statements as proof. I have been waiting months for my refund. Customer service has been a disaster and the person on the line was extremely difficult to deal with. I have been waitin...g for the manager to get back to me and they don't return my emails. I have been a very loyal RM Williams customer for two decades. I am so angry at the terrible I may never buy any products from this company again.
Appalling Customer Service
After visiting a store to collect my $650 boots and finding they had closed early for the day without notice, I was unable to obtain them and unfortunately a snap lockdown began soon after. after my multiple requests were denied to have another pair of boots sent to me by post - requesting that a new pair be sent to me and the stranded pair in store be sent back to their warehouse when they decided to go back (click and collect not an option either) I was told no chance of this happening. I then asked for a refund, which after a few DAYS I got...a reply on, stating it had been processed. Then, 8 DAYS - and numerous emails later I get a call from them saying they're going to process my refund over the phone (it had never been processed in the first place and "customer service" had been happily lying to me, as the accounts department informed me that "customer service" cannot process refunds in the first place. I have still not received my refund as I write this. I'm actually glad it worked out this way because based on other reviews, their quality has gone to the dogs and they have just become another overpriced crap brand. What a shame. I will be buying a pair of local made boots where I feel my money is being well spent. Hopefully naked [Name Removed] can distract people from the fact that this company is terrible, and their "customer service" is appalling!!!!
R. M. Williams Stockland Shellharbour Shopping Center
The boots are unwearable because the managing lady/owner of the shop insisted I buy the boots that are too small for me. They will wear in. Trust me, she said. I know these things. So I did. Two years later I bloody my toes trying to wear them. The manager was overbearing, rude and giving very very bad advice. Avoid the store like the plague.
Brand new leather boots, less than a month old and the sole stitching split.
Brand new leather boots, a present from my wife, less than a month old and the sole stitching split, even worse, I had to pay for them to be repaired.
In my opinion this is appalling customer service on a sub-standard product.
Packaging and Shipping
Purchased a suede Leather jacket (AUD 1250) that needed to be ordered from interstate as the store I attended didn’t have my size. The store in Canberra sent this to my address directly. For such a premium item of clothing you would expect some sort of care with how it was packaged- but no, the garment was just tossed into a cardboard box and that’s it. Not even in a plastic bag to protect in transit.
Quality is no longer there
Comparing clothing made in the last couple of years to older stock it's clear the quality of stitching, quality of fabric and pricing is only aimed at people not counting on these lasting long. Kmart clothing outlasts R.M Williams and its really disappointing these days
Overpriced and poor customer service
My husband bought a pair of boots just over a year ago, at $750. After 12 months the sole on one shoe had worn and a hole was visible. When returned to store, was told it could be sent away to be repaired. My husband obliged and was told it could take up to 6 weeks. We are still waiting and it has been 2 months!!
No updates or correspondence from store, my husband has been ringing to get updates and has just been told again they have not been repaired yet!! Considering the price you pay for the shoe plus the repair cost of $160 you will get better value for money elsewhere!!!!
Questions & Answers
Understand that u do sell walking stick. What type of wood is it made of ?
Is there a difference between the comfort craftsman and the dynamic flex boots? thanks
Hi Jude, I was just looking at these posts and noticed your question. I am from the Port Phillip Shop, we stock RM Williams. The dynamic Flex, in my opinion, is a little softer to wear, having a very comfortable and removable inner sole. However, I like the comfort craftsman better as it has the solid rubber sole and seems to last a little better. It really comes down to personal choice. I wear both. Regards, Andrew
Get an answer from our members
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$150.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||None||None|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||General / Everyday||General / Everyday|
Other Footwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.