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R.M. Williams
2.3 from 76 reviews

See the Best Footwear Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
14
4 star
6
3 star
7
2 star
14
1 star
35

Wrong Size

published
Product Quality
Customer Service
Return Claim MadeNo
Sizing Slightly large
Store LocationMiranda
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JoC

JoCGreater Melbourne (Outer), VIC

Wrong size fitted, late delivery and lost boots

published
Product Quality
Customer Service
Sizing Very small
Product Appearance Not as advertised
Store LocationEastland RM Williams
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Aussienetworker

AussienetworkerGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Product is good service is variable

published

Bought a pair of boots (first time to the brand) told they need to be a bit tight as they stretch over time. Tried them for months no improvement and no help from store as they have been worn.
While I like the shoes and the quality the staff employed to fit the shoes bring the brand down. Dont fall for the they need to be tight line.
Ended up selling them

edit:
Just as an addition - following the sale of my previous pair went to a different retail store and received excellent service and advice got fitted correctly and its like night and day comfortable from the get go

Product Quality
Customer Service
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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spadger

spadgerNew South Wales

  • 10 reviews

Not as impressive as they should be

published
Return Claim MadeNo

Daniel H.

Daniel H.South East Queensland, QLD

Great Aussie Brand

published

The most comfortable boots I have ever worn. Every time I have gone into my local shop (Toowoomba Qld) the service has always been amazing, with nothing too much trouble. A great Aussie brand made to last

Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationToowoomba qld
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Ant

AntSouth West, WA

Disgusting service

published

I ordered 2 sets of boots months ago, never received the product. There customer service is third world. I was offered 40% refund on what I spent for a product I never got. Seems like they have a good scam going on. Don't waste your time and money on there sight which I believe is in China now. Such a shame for such an iconic Australian brand.

Return Claim MadeNo

Corby

CorbyNorth Queensland, QLD

  • 4 reviews
  • 3 likes

After being returned three times they still aren't fixed.

published

The left boot has always had a high spot in the centre and does not sit flat on the floor. I have returned them to the factory three times and they still have not fixed the problem. The only explanation I have been give is that " because they are hand made they are unable to guarantee a consistent product". The store clerk suggested I take them to Mr Minute and pay to have them corrected! For a purchase price of $595 I was expecting much better product and service.

Product Quality
Customer Service
Sizing True to size
Store LocationMyer
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Melb Emporium - BIG tick

published

My Craftsman are unbelievably comfortable, howerever, I was not overly satisfied with the quality of my original purchase. Bella, at Melb Emporium store, offered excellent after-sales, customer service and I can only say thank you. I wouldn't hesitate recommending Melb Emp

Customer Service
Return Claim MadeYes
Product Appearance As advertised
Store LocationMelbourne Emporium
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Not Australian made as advertised

published

After much searching I purchased my husband a new wallet from RM Williams as it was advertised as Australian Made...When the new wallet arrived my husband was changing from his old wallet to his new one we found a made in Bangladesh label stuck inside the wallet...so so disappointed seriously if I wanted a wallet made overseas I would have used other online outlets and probably saved $140 dollars I the process. Contacted them to say it was false advertising and am still waiting on an acknowledgement from them...

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Charlie

CharlieSouth East Queensland, QLD

Poor Customer Service!

published

I recently purchased a full priced pair of lady yearling boots from BNE city and once I got home notice that the heel had been trimmed differently. I took them back to another store (Chermside) wanting an exchange as they were still within the 30 days of purchase and the manager said to me “it still fits it’s purpose”. Excuse me buddy but I am not paying full price for these boots if they don’t make the quality cut. I took them into Pacific Fair and BNE city were perfectly fine for customer service. Chermside manager was just so accusing and rude.

Product Quality
Customer Service
Sizing True to size
Product Appearance As advertised
Store LocationBrisbane City/Chermside
See all answers

Brian

BrianSouth East Queensland, QLD

Poor quality and over priced and bad customer service!

published

Relative purchased pair of stockyard boots as gift from Melbourne store. Got 5 wears from them in just over a year before the sole fell apart on one boot. Took them to the Geelong Store, where was advised they are a throw away boot (really!! A $265 pair of boots are considered a throwaway boot) and theyd had another customer with the same problem (surely thats a sign of an inferior product)! They sent my boots to SA for review. I received a call from SA to say they could repair their poorly made boot if i paid $125!! I think not. Told them to throw the boots in the bin! I woukd never recommend these boots to my worst enemy! Will buy blundstones now at a fraction of the cost, they last 20+years of wear!

Product Quality
Customer Service
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationMelbourne / Geelong
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Indooroopilly store - great customer service

published

Would like to acknowledge the great staff at the Indooroopilly store where my family were met by friendly, welcoming smiles and great product knowledge. 30 minutes later my wife had completed her order for a one-off, bespoke pair of boots. Queen St mall staff take note!

Product Quality
Customer Service
Return Claim MadeNo
Product Appearance Not as advertised
Store LocationIndooroopilly
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Michael B.

Michael B.South East Queensland, QLD

  • 6 reviews

An Australian Icon

published

I've been considering purchasing a pair of R.M. Williams for some time and finally did so last week. My instore service was excellent. The lady sized me up and provided several options, all of which looked incredible and many of which were incredibly comfortable. Knowing my size and preferred style, I purchased my pair on Gumtree the next day. I haven't worn anything else since. They're so comfortable! I've worn them at university, at work, while hiking, while relaxing at home, everywhere. If you're Australian and have feet, do as I did and purchase a pair - whether second hand or new, they're worth the investment.

Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationGumtree
See all answers

Great Store, Customer service Ruined my Experience...

published
Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationCBD
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Todd

ToddBrisbane

  • 17 reviews
  • 23 likes

Poor quality and not worth the money

published

Purchased a pair of RM williams boots Craftsman boot and must say how disappointing they are. The leather scratches easily, the inner sole is made of two pieces. One piece the shape of your heal. This provides an annoying feeling of having a crease at the bottom of your shoe as you walk around. For a $500 pair of boots these are perhaps the most uncomfortable boot i have ever owned and poor quality. I gave them two stars because they look OK but functionality they are rubbish. I won’t ever buy another pair of RM Williams.

Product Quality
Customer Service
Sizing True to size
Store LocationGarden City Mt Gravatt
See all answers
BSm

BSmSouth East Queensland, QLD

Queen Street Mall Brisbane - Overpriced product and ridiculously poor service.

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationQueen Street Mall Brisbane
See all answers

Mark J.

Mark J.Perth, WA

Quality and style, look awesome

published

Couldn't believe it - found my Comfort Craftsmen on Qantas store - free! They are expensive (if you pay cash) but awesome - comfortable (when you get the size right) and stylish. Recommend

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Rain1313

Rain1313

  • 2 reviews

Poor service and poor product

published

Exactly the same experience. Boots too tight assured they would stretch but never did. Multiple complaints. Tried stretching at a boot maker and the join to the upper and sole tore. Staff are interested in a sale, not a satisfied customer

Return Claim MadeNo
Sizing Slightly small
Store LocationGeorge st SYDNEY

Terrible service

published

Xenophobic staff at Claremont Quarter, Perth. Was treated condescendingly and differently from others in the store.

Also would have been charged an additional $595 if I did not check my bank statement.
I was told by the retail assistant that the first transaction was not logged by the system and I had to make a payment a second time. Was assured that only one transaction would be processed. However this was not the case. Went back to the store to request for a refund as the eftpos slip indicates that the first transaction was approved and was refused by the same retail assistant that assured I would only be charged once. Had to lodge a report with the bank instead.

Customer Service

Chris F

Chris FSouth East Queensland, QLD

  • 7 reviews

High price low quality

published

I bought a black and brown pair of RM dynamic flex craftsman boots. These are worn with business attire. Within a month the soles split right through in front of the heal. Some argy bargy got them replaced. The quality of RM products has been in decline for a number of years and the current price of boots is extortionate. Fortunately there are now many alternatives for half the price (Baxter) that are as comfortable and more durable. Shop around and you can find good alternatives for a quarter of the price (Mongrel brand dress boots). So sad to see once great Australian product reduced to what RM Williams has become.

Return Claim MadeNo
Sizing True to size

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Questions & Answers

Lucky G.

Lucky G.asked

Understand that u do sell walking stick. What type of wood is it made of ?
Merry Xmas.
Thanks

No answers

Jude

Judeasked

Is there a difference between the comfort craftsman and the dynamic flex boots? thanks

1 answer
Andrew
Andrew

Hi Jude, I was just looking at these posts and noticed your question. I am from the Port Phillip Shop, we stock RM Williams. The dynamic Flex, in my opinion, is a little softer to wear, having a very comfortable and removable inner sole. However, I like the comfort craftsman better as it has the solid rubber sole and seems to last a little better. It really comes down to personal choice. I wear both. Regards, Andrew


Anne

Anneasked

Where can I buy RM Williams car seat belt buddies from? Thank you Annette Keogh

No answers

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