As the boots are expensive I researched over a six month period, over several stores getting measurements as my feet are between sizes. Each store measured me differently.
Finally a store got me to try on a boot I thought fit well, but later when trying to order that size, which was one size below the starting standard width size, I was told it could not be done and was not offered in the shoe I wanted (which was a normal Stockman's boots but with the rubber sole, which every customer service representative I spoke to recommended for every d...ay use). Now my new boots slip on my feet and are hampering my walking. They also took much longer than advertised to arrive. It took approximately 13 weeks to arrive in-store (they stress 6 when you buy them but admit it could be up to 12) and then sat at the store for some time before I went in myself and personally checked. 2 weeks previously I had rung the factory myself to find out what was going on and they said that they were ready to go and they would put a note on them to be shipped out. The representative in store I dealt with when picking up the boots was lovely and seemed competent, she offered that I try the boots for a while and see if I get on, but the only other thing she could offer to help (besides some free care products), as they're bespoke, if I want them re-modeled down a size there will be a fee. So $700 boots will be even more expensive, and they can be made into the size I wanted in the first place.
Wrong size fitted, late delivery and lost boots
I was sized and fitted in store and reassured that I was a size 8 and that the boots would stretch. The boots didn't arrive after 3 weeks. Accused of trying to get a second pair, as the only way they could find the online transaction record was through my credit card. They later acknowledged they had sent them to the wrong state. Finally arrive and hurt like hell. Returned into store and dropped them off and was informed it would be dealt with as a warranty claim. The following day i was informed that i would have to pay $220 to have them s...tretched. Went to pick them up as I was not prepared to pay anymore, only to be told they don't know where my boots are. The product is great but post sales service has been the worst I've experienced. RM Williams your service is making it hard to justify the cost of buying Australian which I've always tried to do.
Product is good service is variable
Bought a pair of boots (first time to the brand) told they need to be a bit tight as they stretch over time. Tried them for months no improvement and no help from store as they have been worn.
While I like the shoes and the quality the staff employed to fit the shoes bring the brand down. Dont fall for the they need to be tight line.
Ended up selling them
Just as an addition - following the sale of my previous pair went to a different retail store and received excellent service and advice got fitted correctly and its like night and day comfortable from the get go
Not as impressive as they should be
My son has had 3 pairs of RM Williams boots. I have continued to say, "Wonderful boots, wonderful," but I finally woke up today and said, well, they haven't been anything of the sort. I'm just repeating the hype, and my experience has gone from bad to worse. My son is hard on footgear, none harder, but these boots last him about 2 years, which is not good. They are high-maintenance, not designed for hard work, and need frequent repairs. The lining of the upper is very prone to splitting across the front of the foot where the foot bends. Once...that happens they are too painful to wear, because the split edges are like razors, and it can't be repaired. They frequently need resoling. The last time I had this done it cost $165, whereas I'd had a pair of riding boots done for $40 at the same place, so the cost of the branded soles is absurd. They were done at Fortune Shoe Repairs in Maitland. All I wanted was one heel replacement, so I don't know why they suggested the full works. The heel on one looked dodgy from the start, but I didn't bother to return it, and then about 6 months later the heel came right off. On inspection I find that the lining of the upper is split, too. They are no good any more. I have seen the light and will never buy them again. People wear them for country weddings and I think they're a sort of accessory now, not a work boot. I suspect the leather they use is made in China, too, so that might explain its peculiar consistency and its stiffness. I suspect this because my husband has a really old pair and though they've been resoled and the surface of the leather has seen better days, they are still supple, the lining is as supple as a glove, and they are not split. The linings used to be kangaroo, I think. I am only giving 2 stars in tribute to these old boots, not the new ones. if I had an ancient pair I'd keep and repair them, but will never buy a new pair as they are expensive and bad. We have started on Blundstones, which I disapprove of because they are now Chinese-made, but I must say they're doing OK so far.
Great Aussie Brand
The most comfortable boots I have ever worn. Every time I have gone into my local shop (Toowoomba Qld) the service has always been amazing, with nothing too much trouble. A great Aussie brand made to last
I ordered 2 sets of boots months ago, never received the product. There customer service is third world. I was offered 40% refund on what I spent for a product I never got. Seems like they have a good scam going on. Don't waste your time and money on there sight which I believe is in China now. Such a shame for such an iconic Australian brand.
- R.M. Williams Retail Stores
- Verified customer
After being returned three times they still aren't fixed.
The left boot has always had a high spot in the centre and does not sit flat on the floor. I have returned them to the factory three times and they still have not fixed the problem. The only explanation I have been give is that " because they are hand made they are unable to guarantee a consistent product". The store clerk suggested I take them to Mr Minute and pay to have them corrected! For a purchase price of $595 I was expecting much better product and service.
Melb Emporium - BIG tick
My Craftsman are unbelievably comfortable, howerever, I was not overly satisfied with the quality of my original purchase. Bella, at Melb Emporium store, offered excellent after-sales, customer service and I can only say thank you. I wouldn't hesitate recommending Melb Emp
Not Australian made as advertised
After much searching I purchased my husband a new wallet from RM Williams as it was advertised as Australian Made...When the new wallet arrived my husband was changing from his old wallet to his new one we found a made in Bangladesh label stuck inside the wallet...so so disappointed seriously if I wanted a wallet made overseas I would have used other online outlets and probably saved $140 dollars I the process. Contacted them to say it was false advertising and am still waiting on an acknowledgement from them...
Poor Customer Service!
I recently purchased a full priced pair of lady yearling boots from BNE city and once I got home notice that the heel had been trimmed differently. I took them back to another store (Chermside) wanting an exchange as they were still within the 30 days of purchase and the manager said to me “it still fits it’s purpose”. Excuse me buddy but I am not paying full price for these boots if they don’t make the quality cut. I took them into Pacific Fair and BNE city were perfectly fine for customer service. Chermside manager was just so accusing and rude.
Poor quality and over priced and bad customer service!
Relative purchased pair of stockyard boots as gift from Melbourne store. Got 5 wears from them in just over a year before the sole fell apart on one boot. Took them to the Geelong Store, where was advised they are a throw away boot (really!! A $265 pair of boots are considered a throwaway boot) and theyd had another customer with the same problem (surely thats a sign of an inferior product)! They sent my boots to SA for review. I received a call from SA to say they could repair their poorly made boot if i paid $125!! I think not. Told them to throw the boots in the bin! I woukd never recommend these boots to my worst enemy! Will buy blundstones now at a fraction of the cost, they last 20+years of wear!
Indooroopilly store - great customer service
Would like to acknowledge the great staff at the Indooroopilly store where my family were met by friendly, welcoming smiles and great product knowledge. 30 minutes later my wife had completed her order for a one-off, bespoke pair of boots. Queen St mall staff take note!
An Australian Icon
I've been considering purchasing a pair of R.M. Williams for some time and finally did so last week. My instore service was excellent. The lady sized me up and provided several options, all of which looked incredible and many of which were incredibly comfortable. Knowing my size and preferred style, I purchased my pair on Gumtree the next day. I haven't worn anything else since. They're so comfortable! I've worn them at university, at work, while hiking, while relaxing at home, everywhere. If you're Australian and have feet, do as I did and purchase a pair - whether second hand or new, they're worth the investment.
Great Store, Customer service Ruined my Experience...
Shortly after my birthday I went to buy some leather care products for my boots. I'm a staff of a nearby shopping centre, so I asked if staff got any discounts. After I was told there was no discount I still wanted to buy the product, but the male assistant stood there with arms crossed and eye-contact elsewhere continuing to say that there was no discount. I then took the product myself and said I will like to take it. The man briefly looked at my unifrom & work shoes then made flat facial gestures suggesting dissapointment o...
Poor quality and not worth the money
Purchased a pair of RM williams boots Craftsman boot and must say how disappointing they are. The leather scratches easily, the inner sole is made of two pieces. One piece the shape of your heal. This provides an annoying feeling of having a crease at the bottom of your shoe as you walk around. For a $500 pair of boots these are perhaps the most uncomfortable boot i have ever owned and poor quality. I gave them two stars because they look OK but functionality they are rubbish. I won’t ever buy another pair of RM Williams.
Queen Street Mall Brisbane - Overpriced product and ridiculously poor service.
I purchased a pair of custom order boots a week ago for $695 and am now waiting 12 weeks which is not my issue. What is my issue is that whilst I was there ordering I also handed in my old RM boots to get new soles and heels. I paid $165 for this plus $35 to get them turned around in one week. I picked them up last night 08/08/2019 only to get home and find the new heels are of different size and shape! I went back today and saw [name removed] in the store who was less than helpful, uninterested and downright rude. She also discredited the prod...uct saying as the boots and heels are handmade they are all like that and she gets complaints about it daily! When I refused to accept that excuse she said the area manager was there and she would get her. I failed to get her name sadly however she was no better. I was encouraged to buy boots elsewhere if I didn’t want handmade ones. Well lets do that I say. Can I have my $695 back so I can spend my hard earned with a reputable company? R.M. Williams is a joke. You charge premium prices for inferior product and downright despicable service.
Quality and style, look awesome
Couldn't believe it - found my Comfort Craftsmen on Qantas store - free! They are expensive (if you pay cash) but awesome - comfortable (when you get the size right) and stylish. Recommend
Poor service and poor product
Exactly the same experience. Boots too tight assured they would stretch but never did. Multiple complaints. Tried stretching at a boot maker and the join to the upper and sole tore. Staff are interested in a sale, not a satisfied customer
Xenophobic staff at Claremont Quarter, Perth. Was treated condescendingly and differently from others in the store.
Also would have been charged an additional $595 if I did not check my bank statement.
I was told by the retail assistant that the first transaction was not logged by the system and I had to make a payment a second time. Was assured that only one transaction would be processed. However this was not the case. Went back to the store to request for a refund as the eftpos slip indicates that the first transaction was approved and was refused by the same retail assistant that assured I would only be charged once. Had to lodge a report with the bank instead.
High price low quality
I bought a black and brown pair of RM dynamic flex craftsman boots. These are worn with business attire. Within a month the soles split right through in front of the heal. Some argy bargy got them replaced. The quality of RM products has been in decline for a number of years and the current price of boots is extortionate. Fortunately there are now many alternatives for half the price (Baxter) that are as comfortable and more durable. Shop around and you can find good alternatives for a quarter of the price (Mongrel brand dress boots). So sad to see once great Australian product reduced to what RM Williams has become.
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Questions & Answers
Understand that u do sell walking stick. What type of wood is it made of ?
Is there a difference between the comfort craftsman and the dynamic flex boots? thanks
Hi Jude, I was just looking at these posts and noticed your question. I am from the Port Phillip Shop, we stock RM Williams. The dynamic Flex, in my opinion, is a little softer to wear, having a very comfortable and removable inner sole. However, I like the comfort craftsman better as it has the solid rubber sole and seems to last a little better. It really comes down to personal choice. I wear both. Regards, Andrew
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