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Happy With Car Insurance
Good price and FANTASTIC service. I can't speak more highly enough about RAA Car Insurance. Over the years I have gone to a number of insurers, and whilst RAA might be slightly higher, the quality of their service has always been 10/10.
Terrible RAA, DO NOT USE RAA
DO NOT use RAA if your car is a new car, or very new car, or expensive car within/around warranty, RAA NOT cover your car with original/genuine classes if your car's glasses damaged even brand new car according to RAA policy!! You must know this. RAA has a special deal with Obrian, RAA only give you off market glasses, NOT your car original glasses. Horrible company, no star.
On merry go round by staff after claim
Raa member for over 40 years, disgusted with how motor accident claim handled. Shunted between policy and claims staff who don't seem to talk to each other. Lost track after staff member no 20, excessively long waits on telephone, no direct number or "case manager" as alluded to. Went into RAA Adelaide, to talk to somebody in person, told had to ring up!. One female particularly annoying. Went to make complaint, got directed to same person even though addressed to male manager.
Ironically, met another lady who had similar claim, and same...
dont waste your time
dont buy this insurance they will find any reason to not help you out... especially if you're a traveler (non permanent resident). we were given false information on the phone so we would buy a premium account but when we came into motorbike issues we were stranded with zero benefits.
RAA agreed to the value of $17500 but only want to pay $10620 on my claim. They offered me $8000, then $10620 and now it's back at $8000. I have been called a liar in a letter, told me fauls information on evidence, told me no matter how much you spend on a car all premiums are the same, told me that I have to sort the difference of payout with the dealer I brought car from that it's not their issue and are changing their rembursment offer. Everyone I talk to tells me something different, there is nothing to this that makes sense. I will never use RAA again. 3 months later, no car and still fighting to have my claim accepted. They have started a new policy and charge me $73.33 per month and I don't even have a car
Not with it
The RAA will rip you off I had a lot of problem with the them I got a new bank account and when I updated my card details they did take the money because they didn't change it and I had to go into RAA Elizabeth and do it in person they still didn't take the money instead they lied about trying to take the money saying I had insufficient funds I checked for the last 3 months at my bank they told me they never try to take any money the RAA told me my bank was lying yet they took two payments out the same bank account that they was telling me tha...t they couldn't take money out of and this was only after I asked to cancel my policy which they told me I was not allowed to until I made payments the problem is after 3 months of no payment there is no policy then they told me I couldn't have my money back because in their policy it's written they can only extender for two weeks after non-payment
Couldn't Care Less
Brand new car. Then after 12 months offered to insure for 40% less than purchased Price.
Reduced premium by $2.00.
Contacted RAA and said cancel Policy.
CS said you will lose your lifetime replacement? Please, what a joke.
Does not replace old for new.
15% increase in one year
Insurance renewal arrived and had risen by 15% with no circumstances having changed since last renewal. Phoned raa and was told that they would only lower the renewal fee if I increased the excess. Another vehicle renewal due the day before had only risen by 1.8% year to year. Operator was not interested in trying to review the insurance or lower the amount. I've been with raa for 22 years and have a multi policy discount. Prior to calling had received quotes from five other insurance companies. All had similar or better benefits, with all being cheaper. Very disappointed, with raa. I have no choice, other than moving my insurance elsewhere.
- Car Insurance - Third Party, Fire & Theft
- Verified customer
Rude customer service, Website & the App doesn't show renewal period
This is so weird.
If you log-in to RAA website and download App, it does not show any information on the insurance period. As a customer of an insurance company, this is what I want to know. This app and Customer AC gives all stupid info (e.g. discount) except this key info.
When you pay to renew insurance, they don't send any confirmation email. You pay and you do receive a confirmation email, isn't it a standard practice?
You need to call them to request a confirmation email,,,so weird!!!
Today I call their customer service to check if ...there is any way I can see my insurance renewal period and payment confirmation in RAA App or Customer Log-in page, they reply I need to call and make a request for this. I ask the customer service guy why it is so difficult to show this info in App or website? He suddenly feels offended and become rude. No doubt RAA failed to prove a simple standard customer service.
High class customer service
I am dealing with a stressful situationin relation to my car recently been hit.
Chloe Berry the customer rep for RAA is outstanding. She made my day by takin g care of my issue in organising a loan car she took that extra step and ensured the car hire place called me back. Chloe was so understanding only if more people were that professional. Great experience
Reasonably happy with cover.
Car stolen and recieved settlement very quickly after 21 day cooling off period, awesome!
However if you claim for loss of personal items which was partbof my claim, please make sure you have 'Proof of Ownership'.
I lost a highly collectable vintage surfboard but its only word of mouth without sufficient proof, of ownership.
Happy to now have another car, but painful lesson learned.
RAA insurance is crap
A drunk driver hit me, car was a write off. Police attended, reported the drunk driver 100% at fault. The drunk drivers insurance company RAA dragged on the investigation for 3 months. Then told drunk driver to withdraw his claim as police charged him and he can’t plead not guilty if he has a claim pending. I’ve got no car and RAA are low life scum.
Don't get deceived by their being local advertiment
When my brother in law bought his first car after arriving in Australia. I have recommended RAA insurance to my brother in law. I thought it will be easy for him to deal with the local company. After couple of months he had an accident. Both the drivers are with RAA. Now raa is trying to find excuses for not to pay the compensation. After month they still can't determine who is at fault and want both drivers to pay excess . They treat the policy holder as thieves and refuse to acknowledge their duty. We will be lodging a complaint with office of business and consumer affairs soon.
To me this company has third world mentality. Stay away from them.
RAA refused my claim and cancelled my Comprehensive Policy after an accident
My vehicle was covered under a RAA Policy and had been since 26th January, 2018. My policy was automatically renewed 12 months later (26th January 2019).
I was involved in a car accident on the 4th April, 2019. Both vehicles were damaged beyond repair (I was at fault). I contacted RAA and lodged a claim on the day of the accident. It was processed and I was advised that it would be finalised once an assessor inspected the vehicle. A few days later (8th April 2019) I contacted RAA over the phone to follow up on the claim, and was shocked when...they advised me that I wasn’t covered. They advised me that they had made a decision to cancel my policy from 26 January 2019 (almost 3 moths BEFORE the accident), due to 'alleged’ non-disclosure of pre-existing damage. As a result of the policy cancellation they decided there was no cover at the date of loss for this incident. Sometime in early February (in two unrelated incidents) my vehicle obtained some minor damage to the front left guard (someone backed into it and drove off) and the rear bumper (I accidentally reversed into a light pole positioned next to my driveway at home). I decided that I would not lodge a claim with RAA (my excess was $1600) and instead have the vehicle repaired myself for much less). Unfortunately I never got around to repairing my vehicle prior to the day (4th April 2019) of the accident. The RAA assessor advised that the damage to my vehicle (on the left hand side of the vehicle and also the rear, (in his opinion) appeared to have occurred prior to the renewal date of my policy (26 January 2019).
Very happy with service
I had a claim on my vehicle which was caused by fire as a result of an auto electrician working on it. Very happy with service and prompt payout. They could not have been more pleasant to deal with. There was only 1 person who created some stress through either a lack of understanding about the claim process or their product.
Unfair Insurance Provider
My policy for comprehensive insurance seemed good value, then my new Mustang only 9 months old was stolen from front of house. I had Adrien Brian Ford install inside cameras as this vehicle was for the next 5 years, sadly of no use if stolen. RAA investigator begins implying its impossible to steal my car. I worked with the investigator giving both keys and a myriad of banking statements, phone records, income proof and showing I am not in financial disarray. Nothing was found. In the end they turn around and decline pay out because they believ...e a vehicle cant be started without the key. I cant even describe my feelings right now, you insure a car, its stolen and you are not covered then slapped in the face basically accusing me of stealing it myself and left out in the cold. The vehicle is insured for market value, 10k below the loan amount and I understand car values depreciate. If I didnt want my car I would have just sold it. I have a normal job in real estate, I have no criminal background, my entire life I have paid every bill, my credit rating was also provided and is perfect and this is what RAA has done to me. For anyone reading this please just think twice about insurance with RAA, their goal is to avoid every payout, yet they act like your their best friend when trying to obtain your business. Shame on you RAA.
Could not imagine better service
After a family member suffering a vehicle write-off from an uninsured driver, far away from home, RAA did the ground-work ... didn't say it was too hard, phoned the tow-truck company, analysed photos in lieu of assessment being an option, top job RAA!
Extremely difficult to get your claim processed.
I have been with insurance company for nearly 5 years. Its pretty smooth if its a one way traffic- they charging us money, it becomes very difficult when we lodge a claim. Definitely changing all my cars to a different insurer
Worst customer service in terms of claims... Rear ended by someone and flee and still want me to pay the excess!!
I had been rear-ended a few weeks ago and the driver at fault flee. Rang RAA and told them what has happened the customer service told me I still need to pay the excess of $500 even though the police report is in place and car registration has been provided. They wanted me to chase the driver at fault and get her details as she needs to admit that it is her fault. She flee isnt it obvious??Even the ctp insurer cannot believe why RAA needs me to chase the driver at fault and why should I pay the excess??. I consulted the lawyer in regards to thi...s matter and told me that Police report and registration number should be sufficient for them to look for driver at fault not me. This is why we pay insurance for. I was thinking to change over my home and contents insurance with these guys but on what has happened they proved me that they are not for locals. I will be changing over my 2 comprehensive car insurance somewhere else!!! I will never promote RAA to my friends and family.
Awful, stressful experience that's still going after a month
I was stopped in traffic and got hit by another car. My car is written off. I have new for old replacement. RAA still haven't paid out after a month. Every time you phone you get someone else. No care about the customer without a car and struggling with costs. 11 years a member. No care or consideration.
Questions & Answers
What is third party property insurance policy
I have comprehensive car insurance ! Recently had accident! my car will be non - repairable. My car is used when we bought but it’s a 2017 Honda and was only done 10,000 and around 40,000 on the clock right before the crash !, my question is , I read it in the PDS that car can be replaced with same model , year and condition ! We have loan with the car , and we only need a replacement car as we need a car anyways as we have 4 children ! Dose it possible to get replacement car instead the insurer pay out our loan and stuff ? This is my first claim ever! Hopefully will be hassle free as I already experienced a very unpleasant costumer services and stressing ! Praying for a good result ! Thank you !
What is the average wait time for a pay out figure on a vehicle that has been written off under a comprehensive policy?
Hi Marelle, it took about eight weeks, but I delayed the process by not having my phone on hand (leaving it in the car and not checking the missed calls) when the RAA had tried to ring.
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