Good price and FANTASTIC service. I can't speak more highly enough about RAA Car Insurance. Over the years I have gone to a number of insurers, and whilst RAA might be slightly higher, the quality of their service has always been 10/10.

DO NOT use RAA if your car is a new car, or very new car, or expensive car within/around warranty, RAA NOT cover your car with original/genuine classes if your car's glasses damaged even brand new car according to RAA policy!! You must know this. RAA has a special deal with Obrian, RAA only give you off market glasses, NOT your car original glasses. Horrible company, no star.

dont buy this insurance they will find any reason to not help you out... especially if you're a traveler (non permanent resident). we were given false information on the phone so we would buy a premium account but when we came into motorbike issues we were stranded with zero benefits.

RAA agreed to the value of $17500 but only want to pay $10620 on my claim. They offered me $8000, then $10620 and now it's back at $8000. I have been called a liar in a letter, told me fauls information on evidence, told me no matter how much you spend on a car all premiums are the same, told me that I have to sort the difference of payout with the dealer I brought car from that it's not their issue and are changing their rembursment offer. Everyone I talk to tells me something different, there is nothing to this that makes sense. I will never use RAA again. 3 months later, no car and still fighting to have my claim accepted. They have started a new policy and charge me $73.33 per month and I don't even have a car

Brand new car. Then after 12 months offered to insure for 40% less than purchased Price.
Reduced premium by $2.00.
Contacted RAA and said cancel Policy.
CS said you will lose your lifetime replacement? Please, what a joke.
Does not replace old for new.
Goodbye

Insurance renewal arrived and had risen by 15% with no circumstances having changed since last renewal. Phoned raa and was told that they would only lower the renewal fee if I increased the excess. Another vehicle renewal due the day before had only risen by 1.8% year to year. Operator was not interested in trying to review the insurance or lower the amount. I've been with raa for 22 years and have a multi policy discount. Prior to calling had received quotes from five other insurance companies. All had similar or better benefits, with all being cheaper. Very disappointed, with raa. I have no choice, other than moving my insurance elsewhere.

I am dealing with a stressful situationin relation to my car recently been hit.
Chloe Berry the customer rep for RAA is outstanding. She made my day by takin g care of my issue in organising a loan car she took that extra step and ensured the car hire place called me back. Chloe was so understanding only if more people were that professional. Great experience

Car stolen and recieved settlement very quickly after 21 day cooling off period, awesome!
However if you claim for loss of personal items which was partbof my claim, please make sure you have 'Proof of Ownership'.
I lost a highly collectable vintage surfboard but its only word of mouth without sufficient proof, of ownership.
Happy to now have another car, but painful lesson learned.

A drunk driver hit me, car was a write off. Police attended, reported the drunk driver 100% at fault. The drunk drivers insurance company RAA dragged on the investigation for 3 months. Then told drunk driver to withdraw his claim as police charged him and he can’t plead not guilty if he has a claim pending. I’ve got no car and RAA are low life scum.

When my brother in law bought his first car after arriving in Australia. I have recommended RAA insurance to my brother in law. I thought it will be easy for him to deal with the local company. After couple of months he had an accident. Both the drivers are with RAA. Now raa is trying to find excuses for not to pay the compensation. After month they still can't determine who is at fault and want both drivers to pay excess . They treat the policy holder as thieves and refuse to acknowledge their duty. We will be lodging a complaint with office of business and consumer affairs soon.
To me this company has third world mentality. Stay away from them.

I had a claim on my vehicle which was caused by fire as a result of an auto electrician working on it. Very happy with service and prompt payout. They could not have been more pleasant to deal with. There was only 1 person who created some stress through either a lack of understanding about the claim process or their product.

After a family member suffering a vehicle write-off from an uninsured driver, far away from home, RAA did the ground-work ... didn't say it was too hard, phoned the tow-truck company, analysed photos in lieu of assessment being an option, top job RAA!

I have been with insurance company for nearly 5 years. Its pretty smooth if its a one way traffic- they charging us money, it becomes very difficult when we lodge a claim. Definitely changing all my cars to a different insurer

I was stopped in traffic and got hit by another car. My car is written off. I have new for old replacement. RAA still haven't paid out after a month. Every time you phone you get someone else. No care about the customer without a car and struggling with costs. 11 years a member. No care or consideration.