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Awful experience making claims
We are waiting to cancel our policy. We have been told the car was written off, after refusing the initial offer of settlement (we could not replace our car for the amount offered) the assessor changed his mind and agreed to raise the price.
After 5 weeks with no car he then decided to investigate if the car would be worth fixing.
I have had to continually call and be shunted from one department to another we are now nearly 7 weeks in and waiting for a settlement.
Would never use them again!!!!
Price increases and raise the excess
I am a gold member with RAA insurances, i have multiple policies with them, never made a claim in 25 years, and they have raised all their premiums and also raised their excesses, time for change, bad customer service.
agreed value dropped
disgusted bought car 2020 for $11000 had agreed value comprehensive 1 year later i checked my policy they dropped my agreed value to $5000 Told them where do they think I can find a Terriory 2009 limited edition perfectly straight no damage at all very low ks for that price what a joke switched to Shannons so glad it did
Beware of non refundable monthly premiums
RAA sent our motor vehicle renewal it had a big increase of 33% with no claims made in the period of insurance. I went ahead cancelled my insurance policy effective that day as I found a cheaper insurer with same level of cover. Still had 3 weeks left until our renewal due to expire i decided just to cancel immediately as I had placed cover elsewhere. Advised they DON'T offer refunds for monthly premiums paid. Our refund should of been around $60.
Please keep this in mind!
Unbelievable, quick resolution and good resolution.
I had the unfortunate experience in having my Caravan written off due to an accident. The assessor stopped his holidays just to assess our loss due to the sum of the claim. The call takers in every department were friendly, courteous and very helpful. In just 3 working days, the payout was in my bank account. Can not speak more highly of the cover or customer service.
- Car Insurance - Comprehensive
- Verified customer
Best insurance provider around
I’ve been a member of the RAA for 10 years with home and contents insurance, car insurance and roadside assist, they have helped me more times then I can count. I could not be happier with the service they provide, their staff are so friendly and helpful, their prices are very fair. They genuinely care about their customers. I would highly recommend them to anyone.
Rude call centre staff!!!
Call centre staff need training in how to LISTEN to a customer and not assume they know what they are going to say and talk over the top of them. I politely asked if I could speak THREE times and was talked over each and every time!!! All I was trying to do was update my payment details!!! Terrible customer service. SO RUDE.
Happy With Car Insurance
Good price and FANTASTIC service. I can't speak more highly enough about RAA Car Insurance. Over the years I have gone to a number of insurers, and whilst RAA might be slightly higher, the quality of their service has always been 10/10.
Terrible RAA, DO NOT USE RAA
DO NOT use RAA if your car is a new car, or very new car, or expensive car within/around warranty, RAA NOT cover your car with original/genuine classes if your car's glasses damaged even brand new car according to RAA policy!! You must know this. RAA has a special deal with Obrian, RAA only give you off market glasses, NOT your car original glasses. Horrible company, no star.
On merry go round by staff after claim
Raa member for over 40 years, disgusted with how motor accident claim handled. Shunted between policy and claims staff who don't seem to talk to each other. Lost track after staff member no 20, excessively long waits on telephone, no direct number or "case manager" as alluded to. Went into RAA Adelaide, to talk to somebody in person, told had to ring up!. One female particularly annoying. Went to make complaint, got directed to same person even though addressed to male manager.
Ironically, met another lady who had similar claim, and same...
dont waste your time
dont buy this insurance they will find any reason to not help you out... especially if you're a traveler (non permanent resident). we were given false information on the phone so we would buy a premium account but when we came into motorbike issues we were stranded with zero benefits.
RAA agreed to the value of $17500 but only want to pay $10620 on my claim. They offered me $8000, then $10620 and now it's back at $8000. I have been called a liar in a letter, told me fauls information on evidence, told me no matter how much you spend on a car all premiums are the same, told me that I have to sort the difference of payout with the dealer I brought car from that it's not their issue and are changing their rembursment offer. Everyone I talk to tells me something different, there is nothing to this that makes sense. I will never use RAA again. 3 months later, no car and still fighting to have my claim accepted. They have started a new policy and charge me $73.33 per month and I don't even have a car
Not with it
The RAA will rip you off I had a lot of problem with the them I got a new bank account and when I updated my card details they did take the money because they didn't change it and I had to go into RAA Elizabeth and do it in person they still didn't take the money instead they lied about trying to take the money saying I had insufficient funds I checked for the last 3 months at my bank they told me they never try to take any money the RAA told me my bank was lying yet they took two payments out the same bank account that they was telling me tha...t they couldn't take money out of and this was only after I asked to cancel my policy which they told me I was not allowed to until I made payments the problem is after 3 months of no payment there is no policy then they told me I couldn't have my money back because in their policy it's written they can only extender for two weeks after non-payment
Couldn't Care Less
Brand new car. Then after 12 months offered to insure for 40% less than purchased Price.
Reduced premium by $2.00.
Contacted RAA and said cancel Policy.
CS said you will lose your lifetime replacement? Please, what a joke.
Does not replace old for new.
15% increase in one year
Insurance renewal arrived and had risen by 15% with no circumstances having changed since last renewal. Phoned raa and was told that they would only lower the renewal fee if I increased the excess. Another vehicle renewal due the day before had only risen by 1.8% year to year. Operator was not interested in trying to review the insurance or lower the amount. I've been with raa for 22 years and have a multi policy discount. Prior to calling had received quotes from five other insurance companies. All had similar or better benefits, with all being cheaper. Very disappointed, with raa. I have no choice, other than moving my insurance elsewhere.
- Car Insurance - Third Party, Fire & Theft
- Verified customer
Rude customer service, Website & the App doesn't show renewal period
This is so weird.
If you log-in to RAA website and download App, it does not show any information on the insurance period. As a customer of an insurance company, this is what I want to know. This app and Customer AC gives all stupid info (e.g. discount) except this key info.
When you pay to renew insurance, they don't send any confirmation email. You pay and you do receive a confirmation email, isn't it a standard practice?
You need to call them to request a confirmation email,,,so weird!!!
Today I call their customer service to check if ...there is any way I can see my insurance renewal period and payment confirmation in RAA App or Customer Log-in page, they reply I need to call and make a request for this. I ask the customer service guy why it is so difficult to show this info in App or website? He suddenly feels offended and become rude. No doubt RAA failed to prove a simple standard customer service.
High class customer service
I am dealing with a stressful situationin relation to my car recently been hit.
Chloe Berry the customer rep for RAA is outstanding. She made my day by takin g care of my issue in organising a loan car she took that extra step and ensured the car hire place called me back. Chloe was so understanding only if more people were that professional. Great experience
Reasonably happy with cover.
Car stolen and recieved settlement very quickly after 21 day cooling off period, awesome!
However if you claim for loss of personal items which was partbof my claim, please make sure you have 'Proof of Ownership'.
I lost a highly collectable vintage surfboard but its only word of mouth without sufficient proof, of ownership.
Happy to now have another car, but painful lesson learned.
RAA insurance is crap
A drunk driver hit me, car was a write off. Police attended, reported the drunk driver 100% at fault. The drunk drivers insurance company RAA dragged on the investigation for 3 months. Then told drunk driver to withdraw his claim as police charged him and he can’t plead not guilty if he has a claim pending. I’ve got no car and RAA are low life scum.
Don't get deceived by their being local advertiment
When my brother in law bought his first car after arriving in Australia. I have recommended RAA insurance to my brother in law. I thought it will be easy for him to deal with the local company. After couple of months he had an accident. Both the drivers are with RAA. Now raa is trying to find excuses for not to pay the compensation. After month they still can't determine who is at fault and want both drivers to pay excess . They treat the policy holder as thieves and refuse to acknowledge their duty. We will be lodging a complaint with office of business and consumer affairs soon.
To me this company has third world mentality. Stay away from them.
Questions & Answers
What is third party property insurance policy
I have comprehensive car insurance ! Recently had accident! my car will be non - repairable. My car is used when we bought but it’s a 2017 Honda and was only done 10,000 and around 40,000 on the clock right before the crash !, my question is , I read it in the PDS that car can be replaced with same model , year and condition ! We have loan with the car , and we only need a replacement car as we need a car anyways as we have 4 children ! Dose it possible to get replacement car instead the insurer pay out our loan and stuff ? This is my first claim ever! Hopefully will be hassle free as I already experienced a very unpleasant costumer services and stressing ! Praying for a good result ! Thank you !
What is the average wait time for a pay out figure on a vehicle that has been written off under a comprehensive policy?
Hi Marelle, it took about eight weeks, but I delayed the process by not having my phone on hand (leaving it in the car and not checking the missed calls) when the RAA had tried to ring.
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