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Rabobank

Rabobank

Online, Branches (See All)
1.8 from 26 reviews · View Statistics
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Reviews

1.8
26 reviews
  • Transparency
    2.4 (19)
  • Customer Service
    2.2 (18)
Previous
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Simon Paech
Simon PaechSouth East Queensland, QLD
  • 3 reviews

No issues with online savings account

published
Transparency
4/5
Incentivised Review No
TopicNew Account
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Dan
Dan
  • 8 reviews
  • 3 likes

90 day notice nightmare

published

I mistakely transferred my funds into their 90 day notice saver a few years ago, thinking it was a recurring 90 day term deposit, my fault. But the hassle and stress of getting a few grand out and the attitude of one staff member was appauling after having funds with them for 6 years

Transparency
1/5
Customer Service
2/5
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Allan
AllanBrisbane
  • 4 reviews
  • 2 likes

A waste of time

published

Tried to open a savings account as we had 250+ to invest. The online account application form auto completed some details which I had to rectify several times before the account was approved. I transferred a minimum amount to verify the account (won't be able to see if it was transferred into the new account as they send account holders a passcode generator as part of the online access protocol). Received no acknowledgement of verified amount being deposited into the new account. Did receive an email though, requesting I fill out some data (another auto fill issue) before the account would be approved. Replied and received another email requesting exactly the same. Will go elsewhere for sure.

Transparency
2/5
Customer Service
2/5
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Dave
DaveNorth-West & West coast, TAS

Better service at the local tip

published

Been with rabobank for 8 years and the service has gone downhill and is absolutely atrocious for a bank. They don’t care about customers at all only profits. A bank manager even told me he was to busy to look at my request. They’re a joke, I got sick of being hand balled around to the next person in the bank so took my business elsewhere. Don’t bank with these clowns

Transparency
1/5
Customer Service
1/5
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Lauren
LaurenPerth, WA

Great experience

published

I’m surprised by all of the bad reviews as my experience with Rabobank was nothing but smooth. I set up an online savings account with them to take advantage of the higher interest rate (I move money around constantly according to the highest interest rate going). The app was super easy, if I ever had to call them the wait times were short and customer service was excellent. The only fault I can note was the annoying digipass even though I only had to use it a handful of times. I highly recommend Rabobank!!

Transparency
5/5
Customer Service
5/5
Incentivised Review No
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This bank appears to be very badly managed

published
Transparency
2/5
Customer Service
1/5
Incentivised Review No
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Marco
MarcoSouth East Queensland, QLD

Antiquated Internet Banking Service - AVOID

published
Incentivised Review No
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Carole R
Carole RSouth East Queensland, QLD

Stay Away

published

Trying to open & get funds into Online Savings a/c has been SO frustrating, designed to have delaying tactics all the way. Sense it will only continue so cancelling b4 I transfer my funds. Don't fall for it. I've wasted 2 wks on it.

Transparency
1/5
Customer Service
3/5
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desmier
desmier
  • 7 reviews
  • 8 likes

unbelievable

published

Have 250k to invest and was attracted by the high rate but trying to open an account has been impossible so far and after reading other similar reviews have decided to stay with another bank

Incentivised Review No
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oz_consumer
oz_consumer
  • 75 reviews
  • 24 likes

No money over Easter...Forget about accessing your money in time...slow transfers and often offline

published
Transparency
3/5
Customer Service
2/5
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Yoshiko S.
Yoshiko S.South East Queensland, QLD
  • 2 reviews

minimum 30 mins wait on the phone

published

ive been with the bank for about a few months, but whenever I tried to reach them over the phone, it took over 30 mins and I just got sick of it, hence left.
the staff at call center are polite and helpful, but the wait is just not worth it.

Transparency
3/5
Customer Service
1/5
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George L.
George L.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Stay Clear!

published

It was a long and convoluted process, but finally managed to set up an online savings acct due to a slightly better interest rate. Had to deposit a nominal amount for "security" purposes, which I did. This was set up 2 weeks ago and I'm still waiting for my Digipass. Whilst waiting I've read reviews, mostly bad, and decided not to proceed. Happy to write off my $10.00 and not deal with this 2nd rate financial institution!

Incentivised Review No
TopicNew Account
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Banks

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nissacow
nissacowSydney, NSW
  • 26 reviews
  • 28 likes

Scam warning - Wouldn't give even one Star

published
Transparency
1/5
Customer Service
1/5
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Alan
AlanSouth East Queensland, QLD
  • 6 reviews
  • 1 like

Saved for a house

published

I've been banking with these guys for 13 years, and in all that time I've been very satisfied. Over the years, I've experienced the death of a security token, which was simply and promptly replaced; I've used various accounts (e.g. Premium Saver, Notice Savers, Term Deposits) without any issue; and I've confidently saved for a house, easily accessing the large sum of money in one hit (via phone support) when I needed it. Some other reviews here have been critical of the changes to the website that happened a year or so ago, and on that note, I do tend to agree that the simpler, leaner interface of the past was better, but that's the only criticism that I have so far. So over all, thanks Rabo!

Transparency
5/5
Customer Service
5/5
Incentivised Review No
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Laura
LauraSydney, NSW

Scam: They won't let you access your own money

published

I should have stayed away after reading the multiple other reviews online.
Opened an online savings account over two weeks ago. On that day they provided me with bank account details and informed me I can transfer my savings to that account straight away whilst awaiting the contraption to arrive in the post. Over two weeks later I still don't have access to the online account, cannot access the money I transferred and have not received the contraption. I called them today and was told the contraption is still on its way and they expect it may take another few days and that my linked account is still not verified (even though they've taken funds from it!!) and I CANNOT ACCESS MY MONEY. Is this even legal?

Transparency
1/5
Customer Service
2/5
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Questions & Answers

terry
terryasked
Rabobank

Hi ,is it normal to not be able to contact any one on your 1800 contact numbers ?

2 answers
Gerald M.
Gerald M.

I tried twice and the second time I got through after 30 minutes waiting.

Gerald M.
Gerald M.

And then the guy on the phone was very helpful/

Minty
Mintyasked
Rabobank

After their upgrade last week, I cannot login to my account any more. Do you know what to do? I removed an add blocker and deleted browsing history, as was advised over the phone but no success.

2 answers
sailorsam
sailorsam

Hi, sorry, cannot offer anything, system working OK for me at the moment
Just keep on their case, they're usually pretty helpful

Minty
Minty

Thank you, sailorsam. Their representative George advised me to buy a new computer, even though I don't have any issues with other 2 banks. I kept complaining and finally they fixed the problem. it works now.

None
Noneasked
Rabobank

When - when - when - is rabobank australia going to have fully fixed the "Bugs" arising from its some-time-ago "Upgrade".
Please provide a committed time-frame. And - who - within rabobank australia, is making that commitment.
Your service levels simply must improve!

2 answers
Fired Up
Fired Up

Since they dont reply here are you expecting the public will know?

None
None

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