Rabobank

Rabobank don't know their target market and do everything possible to alienate them with ridiculous app requirements. When opening a Rabobank account, you are required to download their app. No choice. Can't be avoided. Codes are required to do everything on Rabobank and the only place to get these codes is via the app. No smartphone? Smartphone… Read more

not able to be updated to run Rabobank app? Smartphone not by Apple or Samsung? Too bad, sucks to be you, no Rabobank for you, peasant.

Even if you can get the Rabobank app to run, you quickly find out that it insists on a pre-requisite that you have a passcode active on your phone screen. Don't want or need a passcode? Too bad, if you want Rabobank, you will use your phone how they tell you to use it. Now, here's the thing about the passcode. Apple passcodes are fingerprinted with the time they were setup and activated on the Apple servers through e2ee (end-to-end encryption) and it is this fingerprint the Rabobank app checks as well as the actual passcode you enter. If you get either of these two things wrong (PIN or stored Apple server fingerprint), then your attempted login is rejected and you cannot access your money.

The PIN is obvious and straight forward. The fingerprint is corrupted or broken whenever you do anything with your passcode AFTER registering the Rabobank app for the first time. If you update your passcode to a new one - fingerprint broken. If you turn passcode off to do something specific that doesn't work with a passcode active - fingerprint broken. If you turn off/on passcode - fingerprint broken. If you are out of data reception so the app can't query the Apple servers - fingerprint broken.

Effectively what it means is that EVERY single time you need to access your Rabobank account for any reason whatsoever, you have to click Forgot PIN and go through the whole registration process anew each and everytime with a passcode active on your phone. This process involves a mere seven steps that requires you to be in phone reception. Forgot PIN + Username + very complex password + SMS verify code + PIN + confirm PIN + PIN again to login. SEVEN steps required EVERY SINGLE TIME you want to look at your Rabobank account because you NEED the app to work to do anything and everything at Rabobank. You can't even message them or look at a quick balance without a code from the phone app. Of course if you keep attempting to enter the right PIN three times with the fingerprint broken, they will lock your account entirely and you can kiss your money good-bye. They won't tell you the fingerprint is broken, they will just gaslight you by saying you've got the PIN wrong, when you know damned well you haven't. Of course the fingerprinting through e2ee is behind the curtain information not to be shared with the peasant class, so you won't find out about that from the Rabobank staff.

In speaking with them, they know they have agriculture/primary producer/farmer customers who have Huawei and other brand phones who are not happy with them for forcing this horrible app that only supports Apple and Samsung, but they seemingly don't care. These are their target market and they have abandoned them with an app that is designed from the get-go to annoy and frustrate. Be aware before signing up with Rabobank.

Been using it for my SMSF and it works out really well. Great intetest rates for term deposits and can be a low $1,000. Been making a 6 month term deposit ladder and works out really very well. Highly recommend.

If I could give zero stars I would. I have been attempting for THREE WEEKS to open a company term deposit account. Today I finally gave up. Their onboarding sytem is so difficult compared to pretty much any other bank in Australia. Repeated requests for proof of identity (which I previously supplied and was previously approved), they were unable… Read more

to verify the account my initial transfer was made from (which is really easy to do, even for me) and they just ask for more and more information which ultimately I refused to give. The account technically is open, but I can't access it becuase it says my customer number (which was supplied to me by Rabobank) apparently is an invalid number.

I was after a hight interested saving account. I had seen RaboBank ads for a few years but didn't consider using their services until recently. I tried to open the saving account online but had a little issue. Called customer support who advised me to use desktop version. The process was easy with automated identity check . I tested their secure… Read more

messaging in mobile app. Response time was reasonable. Managed to validate linked account and off we go.. the high interest hopefully will hold on and flow.. I like the fact that this is a farmer's established financial co-operative. Hope my experience down the track will continue to be positive.

I've set up an online savings account which was very easy to accomplish. I did not have any problems with using passport verification etc. As long as you follow the instructions it should be a straightforward process. The phone app seems to work Ok, however I do not like the logout process. It will log you out, however the logout screen remains on… Read more

the phone screen even after trying the backspace key on the phone. My initial funds transfer from another bank was seamless, arrived the following day into my new account. I cant vouch if that happens on weekends , but then other banks are the same unless they use the OSKO system. I await to see how the account and app work in the future.

Overall my experience with Rabobank was positive. I opened a high interest savings account online but there was an issue regarding verification of my driver's license. I was asked to send a certified copy but I was not keen on having to visit a JP so I uploaded a photo of the license instead, which they accepted after I spoke to a bank… Read more

representative on the phone.

TBH, with all of the scams around these days I would prefer that a bank be overly cautious because it shows that they are serious about their customers' security.

Edit: I downgraded my rating to 4 stars only because this bank does not, unlike most other banks, support New Payments Platform (NPP) transactions such as Osko.

Stole $250000 and closed my accounts. Takes about a week to move money in or out. Stupid verification processes where you have to send money from the account you want to send TO and wait days. Zero stars. Taking them to court.

They don't do fast transfers 1-2 days to DEPOSIT. YOU WONT GET YOUR SAVINGS INTEREST. lots of page flicking to find out your actual rate and conditions. They are quite happy to take your money and lend it out for free. Theives... Show details

I was scammed by Rabobank Australia this year. They used a falsely high interest rate to deceive me. This is a key characteristic of potential fraud. The promised "high interest rate" was 5.1%, but I actually received 3.45%. I contacted them to complain, but their response was vague and didn't provide a direct calculation, which only made me more suspicious.

Impossible to create an account with them due to their restrictions on getting police officers etc sign a copy of your passport. I have never had this issue with any other bank and it raised a lot of concerns the problems i would have down the line if they ever froze my money etc. Thank god i checked the reviews before going ahead and confirmed users were having these problems. Show details

How in this day and age can deposits into Rabobank take so long to be processed. Forget it if you are trying to do a transfer over the weekend you will not see your money in that account until late Monday night if you are lucky. No OSKO payments and the timeframe in receiving funds in other accounts is ridiculous. Rabobank need to pull themselves… Read more

out of the 18th century and into the present with all the expectations that even smaller banks / credit unions can do now.

Ridiculous roadblocks to transferring money out of the account. Our nominated transaction account couldn’t be verified because there were more than 13 characters in the name. I only found out about this when I tried to withdraw money to pay a deposit on a house! I was not notified of the problem at all. And when trying to edit the account name to… Read more

be shorter I couldn’t update it because I hadn’t made changes to the bsb or account number. Have to call.

Totally f’d up

Ridiculous. Tried to sign up for High Interest Savings Account, and it told me to enter full legal name and wouldn't progress. As Barry White told Mayor Quimby, "I know my own name". Oh well, will go to a competitor.

PLEASE LISTEN UP, ALL OF THE 1 STAR REVIEWS ARE CORRECT, a -0 rated review would have been given if I could. I was a CEO of my own company, however, today on the 8.7.25, I have wasted 1 hour and 42 minutes trying to deal with these simple moron farm boys. I have done business with many banks over 55 years in my life, but none with processes and IT… Read more

ideas as bad, or staff as incompetent as at Rabobank. They sent me a new "RSA" Digipin creator" in the post today, which is supposed to replace the bad Digi pin device that they previously had. Without a previous announcement of the new RSA device, they locked me into using my laptop ONLY to access my account, but I can't do that, until I log into the Rabo mobile app which is cut off from getting a secure code. Go figure. Dealing with Rabobank isn’t worth the frustration and waste of time that they invariably cause. I have no access to my money !!!!! There is NO seamless transition from your smart phone to your laptop or Visa, versa, it's one or the other. It's 2025 but there is no Intelligence, save alone AI with this company. Today with so many competitors there isn’t a single reason to choose this institution. I hope I can pull all of my money out ASAP. Good luck if you choose deal with them.!!!!!!!!!

I have dealt with many banks over the years but none with processes as bad, or staff as rude and incompetent as at Rabobank. With so many competitors there isn’t a single reason to choose this institution. Its rates are no better than any other bank and its products are inferior. Dealing with rabobank isn’t worth the frustration it invariably causes. Show details

Following my very frustrating first dealing with this bank in opening a HISA a few months ago, an unexpected change in circumstances meant I needed to access all the money in this account. Imagine my surprise when I was not able to get any of my money out because Robobank have never actually verified the account to transfer my money into. I have… Read more

logged a complaint which was AI acknowledged within a few hours. Then I received what appeared to be a human response apologizing again and acknowledging the issue. But guess what I STILL cannot actually access my money. Have sent a further complaint and await with interest how long it takes for this "bank" to allow me to get my money. I will NEVER use this bank again. I don't care what they are offering.

drew most of my money out of account. Had just over $2.00 in one and just cents in the other. When I logged on after this I noticed both accounts had no money in the. I sent e-mail and I was told I had to telephone to get information. Ever tried ringing, holding on for long time. It is not the amount, it is time wasted and how many other… Read more

people has this happened to. Really poor, my money should be accessible. Would give a big no star for response if possible.

Uncompetitive SMSF product offerings – I opened my SMSF accounts with Rabobank back in 2010 when both their savings accounts and term deposit rates have been competitive. As of late their Term Deposit rates have been below average if not the worst. One of the most negative aspects of Rabobank is that they offer significantly lower rates (not even worth considering) for SMSF saving… Read more

accounts than personal account. That is in contrast with other banks offering SMSF accounts, like Great Southern bank, that do acknowledge that SMSF accounts are essentially personal retirement saving accounts and make no distinction in rate offerings.

Poor customer service, not reliable or genuine and are very disorganised – Both me and my ex have had online savings accounts with RABO for nearly 5 years. Due to poor health I have authority over my ex’s financial affairs. I tried to close his account at the beginning of January and the matter is still dragging on. They keep asking for more and more certified ID documents from me to act on his behalf. I’ve already… Read more

submitted 2 Power of Attorney docs. Worst financial organisation I have ever dealt with. They aren’t organised, genuine or professional. They aren’t reliable and the customer service is non-existent. Give this mob a HUGE miss! Meanwhile, I’m still waiting for his funds to be transferred back to his other bank account.

ABSOLUTELY UNSATISFACTORY SERVICE-CANT ACCESS MY OWN MONEY – I have been locked out of my online banking for two days, needed to transfer money for a new car. I have phoned 4 times, answered SO many security questions. They cant tell me why they cant UNLOCK it. Yesterday twice I asked to speak with a manager, no one able to speak with me, someone was supposed to call me back. Still waiting for a call… Read more

back. I lodged a complaint with call centre yesterday, I lodged an complaint online also, still NO RESPONSE. Most of the call centre staff have not been helpful at all and some quite rude and matter of fact about you not being able to access quite a large sum of your own money. I know security is important but I was just told that I PASSED ALL SECURITY QUESTIONS, and that's not just a couple, but AGAIN, NO CANT UNLOCK MY ACCOUNT AND CANT SPEAK WITH ANYONE ELSE. Totally unsatisfactory, would hate to be starving with no money for food.

Excellent customer service from the call centre when locked out of app – We recently opened an account with Rabo for their high interest savings accounts and term deposits. I had to call customer service to sort out a few matters and the two people I spoke with were very friendly and helpful and wait times were short. A special mention to Lachy who was a delight to talk with and was so so helpful with everything we… Read more

needed. Only downside I would mention is that the app does not have biometrics yet, so when I forgot my pin I was locked out. That would be a great feature in the next update but dealing with Lachy to get my app unlocked was very easy (and secure due to good screening questions) including getting verified and updating all our details. Thank you for your excellent service.

Impressed, why the hate people – So far I'm impressed, the extra security measures should never be frowned upon, if you do, its because you have so little money you do not care to lose it. Its great to see amount of credit interest funds accrued, a great feature I haven't seen before in savings apps. Very simple app, linking to a single external bank account to increase security is fantastic

Worst PR screw-up ever – Customer for more years than I care to remember. Tried to log into account as usual but FORCED to use RABO App on phone and follow new log-in procedure. Followed all instructions but log-in failed due to ‘Technical error, please try later’. Which I did - several times. In fact, as I found out after, I could have tried again ad infinitum but I… Read more

would still have received the same answer – because RABO had no record of my mobile number! Finally got through to the help-line after 3 days and problem resolved. The new log-in procedure of secure password and pin followed by generated pin seems clunky compared to other banking systems which only use two-factor authentication (2FA).

Absolutely no access to account and no customer service – Phone won't allow me to download new identity system. Website states I can still use my Digitech. It will not allow you to use Digitech until you download new system which I cannot. Tried calling at 7am, time they claim to be open. No answer. Called back later and informed I am 86th in line to speak to an agent. Cannot believe they would implement… Read more

a new system that everyone with out a new phone can use with out any other way to access money. Sent an email, so waiting to see if I get a call back. Will be closing accounts as soon as I get access.

WORSE THAN TERRIBLE – Don’t be fooled by the positive reviews, if any. Nothing is straightforward with this bank. The problem is when something goes wrong they do not care. Imagine transferring a large sum of money and it goes missing and your existing bank can’t recall the money. RABO bank couldn’t care less and they said as much. Thankfully the money landed a whole… Read more

day later. The initial 5.75% 4 month intro rate was appealing but it wasn’t long before they reduced it to 5.60%. There are plenty of other banks offering the same and l wouldn’t bother with these morons.

ANGST – For the older customers of rabobank online savings account the transition to secure code banking is extremely difficult and frustrating to set up.Digipass was bad enough .Take your savings elsewhere.