Angry of Perth
Really good customer service
After crashing with someone I found that dealing with the RAC was a relatively easy process, they went through all the steps in recovering the money, and informing us me much as possible all the way.
I did find that some questions I had couldn't be answered, as different departments were calling me for the different stages of the claim, but on the whole it worked out. I received the agreed money for the car within a week, and the withheld amount was refunded after about a month. Their site is currently a little misleading where it suggests you need to pay a sum of money while the claim is being processed, while in reality, it's just withheld from the money they pay you.
Some great savings in prospect
Big saving on motor car premium with windscreen cover added and prospect of having roadside assist at 50% of RAC cover (would change early but no refundfrom RAC !)
Looks good for second car when due.
RAC Car insurance
I purchased a new car about 18 months ago and on the fly got it insured through who the car yard was advising after having my previous car insured through RAC for 9 years.
When the insurance came up for renewal I rang the insurance company I had it insured with and they told me they would no longer insure it due to a custom vinyl wrap installed (which it had when I bought it and they insured it then).
I rang the RAC to see if they would insure it as previously mentioned I had my last car insured through them. They had no issues with insuring my vehicle with the vinyl wrap and aftermarket parts I told them it had so I insured it with them.
Over the years I have used the roadside assistance a few times and the only claim I have made was for a cracked windscreen, which I wasn’t too happy about at the time having to pay a $200 excess after never making a claim in the previous 6-7 years of being insured through them.
Overall though I find the customer service when dealing with the RAC quite good, they have helped me out with roadside assistance, the RAC card comes in handy for discounts to a lot of things around W.A.(fuel, tickets to events, accommodation etc) and yes I have even won a holiday to Borneo through their Horizons magazine.
Keep on doing your thing for me and the rest of W.A. good stuff!!
Friendly, quick fix & competent
My car was back ended while my daughter was driving by another car which did minimal damage but still damage. I attended the accident rang RAC while there to notify of accident. Lady on end of phone was calm, professional and very helpful. I rang later and gave info regarding the accident and was advised of repairer close to home. Contacted repairer when home booked car in and 1 1/2 weeks later my car is repaired , back to me and looks same as prior to accident. I have been with RAC for many years and other than breakdowns I have not had to use them for an accident. I would highly recommend the RAC as the dealings I have had in all dealings especially my insurance claim was very professional, friendly and swift result.
I really like RAC Assistance, Am I crazy?
I've been with RAC for 2 years now and used the roadside assistance once. It was a good experience, they helped me a lot. And about the quality of the attendance, I lost my wallet last week, a guy found it, called the RAC to tell them to contact me that he was with my wallet. Even with this lucky, the RAC did a awesome job contacting me with the guy to recieve back my wallet. Haha surprising. That's why I like RAC.
It should be illegal to treat loyal customers like this...
Absolutely disgraceful to treat their loyal customers the way they do. I made a claim and was told 4 business days to assess my vehicle after being rear ended. An entire month had past and calling every single day of the week and complaining, to no avail. To this date they are still handling my claim with excuse after excuse and charging me a premium despite my refusal to do so. RAC are all liars, do not insure with them.
Worst company ever
Worst insurance company ever for making claims can't tell you straight. Time lines are not meet or even made no help no real customer service no effort to keep the customer stay away spend a little more for the respect and decent customer service nearly 2 years for a claim
Ripped Off with a Smile
Customer Service is Great, prompt and polite.
When it's time to payout, RAC will find any excuse not to pay.
They make up reasons not to pay, use dodgy local companies owned by idiots that no one has ever heard off.
Don't spend money with RAC.
Cost saving advice
I was there on 22/6/19 morning at RAC Cannington & was given good advice on how I can reduce my insurance policies & roadside assistance (2 cars & a possible motorcycle in the near future)... TQ
Terrible costumer service
Terrible terrible costumer service. We have been with QBI for years and the only reason we changed everything to Rac was that we could pay monthly. First claim we did was rejected because both cars were reversing in the car park even though my car was hit on the side!!!
Price goes up every year
I have been getting fed up with my policy going up every year even that I haven’t made a claim. I have rung them about the increases and seeing I have been a member for years they tell me they give me a discount and I have told them they are making it hard for me to find the money to pay for my car insurance the first time I complained they said they had to talk to whoever while I held on she came back and said they would drop the price by a small amount. I think it was around $30 so stayed with them the next year my insurance went up over $100 and I rang again asking why and was told all insurances had gone up and said but I haven’t made a claim in years and I’m a single aged pensioner and it makes it hard how it keeps going up she said she will see what she could do and dropped the price by approximately $20. Then said not to ring up asking to drop the price as I won’t get it, I said that I had been with them years and they recon we get discount she said you do and I said I looked online and it was cheaper on my car with them she said just new policies got it.
Something is very wrong with their car insurances and I’m thinking about cancelling my membership when it comes as it’s more money they get for nothing.
Walk away, whatever you do. This company is not worth the anguish.
We thought that we were getting a better deal because the policy was cheaper, but when a claim gets rejected for ridiculous reasons it ends up costing more in the end.
Terrible attitude to loyal customers. Expensive
I have been a loyal customer for 7 years for all my customers. Got involved in a hit and run accident last year. After providing all possible photographic evidence and spending hours filling police reports several times all I got in the end is:
"WA Police have advised they will no longer provide updates on their investigations and that you will be contacted direct if they are able to identify the at fault party. They cannot provide a time frame for this.
If WA Police advise you in the future that the details of the at fault party are available, please notify us and we will apply and pay for the Abridged Crash Report on your behalf. Once the details are obtained, your excess and no claim bonus will be refunded to you."
Stay away from RAC, terrible value for money
Terrible service !!!! Telling customer (of 4 policies) that it is ok to move away
We have 2 cars and 2 houses policies with RAC, received a written quote few months back discount for "valued member" went straight to our junk mail so i called to accept the quote and the outcome ended up "no we stand for our quote" and I asked if we have quote from aami will the match or give us discount? "no we dont do match" and "yes it is ok you can move away"
Perfect ! I will move all our current policies away from you RAC as you wish!!
Road side assistance failure
I had a puncture, I call them up, they say it'll be 90 minutes. They didn't even show, I had some help from passerby who got me on the road, why am i paying for a very slow service.
RAC I think you forgot that I’m the customer!
My parked car was hit by a school bus and RAC have made me jump through hoops to get the car repaired by a repairer of my choice.
I have had to get two seperate quotes and take it to the RAC assessment centre and then they have refused to get one panel fixed as it had been previously repaired - they say the repair was substandard and so now I have to get my previous insurer to assess and pay for that panel to be fixed.
They also said the first quote was too high and were going to try and get the repairer to lower the cost of the quote??
RAC are recovering all costs from the schools insurer but they have made me feel like they are trying to protect the other insurer and minimise costs instead of looking after me their customer and getting my car fixed and back to me asap!!
Bad Service and Licence renewal increase
I recently received my renewal from RAC and I noticed it increased about $30. I spoke to an operator and told him I had been with RAC for many years and never remember having any increase on my 3rd party insurance. And all I got was sorry but I can't help you it because your car is older and that mean I am more likely to have an acident. I have never heard a response like that. I honestly feel like my years of being loyal to them have been wasted years. Another company treating there clients like a number. I really don't know what happened to RAC but they were good once, not so sure anymore
Rip off! Don't reward loyal customers
Been with this mob for 8 years with no claims made ever.
2x cars insured
Home and contents insured
2x dogs insured through pet insurance
Made a pet claim which got rejected and I was treated like absolute crap. They didn't care if I had been with them for 1 month or 10 years.
After the poor customer service I went elsewhere for insurance and found out my car insurance was $50 a month cheaper elsewhere for the exact same policy.
Not only was I a loyal customer but they were ripping me off big time. RAC you should look after your long term customers a bit better!
From now on I will go nowhere else
On the 12th January this year I took my car to PEDDERS Suspensions at 1264 Albany Highway, Cannington and asked them to find out why my car was making an annoying creaking noise after I reversed down a high curbing and heard a loud noise as the car bumped to the ground. The creaking noise was always there and I new some damage had been done. The front desk young man was very polite and said to leave the car with them for a couple of hours, and it was on a Saturday morning. When I returned he said they couldn't find the problem but they checked every thing else and it would be safe to drive. I wasn't happy but accepted their decision but knowing the noise was still there made me think they must have missed something. However I was given a three page check list of what was
done and everything was ticked as 'Pass' except the Steering Gear which said " ??Internal knock - steering feels heavy". They did a wheel alignment and the bill was for $146.00. I left there feeling very disgruntled as they didn't fix what I took the car in there for but still had to pay for a wheel alignment.
Then last week I took the car to RAC Auto Service at 1170 Albany Highway and told them of the problem. They said to come back in an hour and a half which I did and they said the problem was due to the right hand front sway bar link and they fixed it there and then, and I was so happy the noise was gone. BUT when I looked at PEDDER'S invoice again to see if they had checked the Front Sway Bar they had ticked PASS which makes me think they didn't and they just ticked off everything on the list without really checking it because they would have found the same problem as RAC did. I will never go back to them or recommend them because they are dishonest and I believe it was the manager who did the wheel alignment so he didn't take the time to do a thorough check but he did take the time to take my money off me. Again, another senior citizen taken for a ride.
At RAC, Mel the receptionist was super friendly and gave great customer service and Chris the mechanic did such a fantastic job on my car. Totally recommend RAC for finding a fault others can't.
Would have to be the best value insurance company in Australia. Do yourself a favor get a quote . I had a motorcycle stolen recently and I was amazed how easy and helpful they made things ....I'm a big fan thanks RAC
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