Their staff do anything unlawful (lie, false Statement, fake witness) to coverup their client Mistake.
I had experience that if ur client pay u for full insurance then they do not need follow road rule and damage other Car easily because u guys are available for giving hard time to other to coverup ur client mistake
RAC is a Circus
I have been a member of NRMA and RACV since 1983 and was a GOLD member. Moved to Perth in 2008 and thats when the Circus began. Gave me multiple Blue Member cards and upped the premium for vehicles declining in value. No point being a loyal customer. RAC is a JOKE !
DO NOT use this company!! Nice until you have to actually use your insurance, then they put you on to the Claims team who are nothing but a complete bunch of crooks. Under my policy I had free towing and unlimited car hire which they denied applied under my insurance selection. Which is garbage as it is clearly stated on their website as the opposite. Extremely rude, dishonest, interrogative, and contradictory on the phone and they were looking to find any loophole to avoid paying. Everyone else I spoke to was pleasant, but the Claims team are ...determined to not pay out a cent, including things covered on the policy which is stated on their website and email correspondence. Avoid at all cost. I will be going to either AAMI or youi as RAC are dogs.
Best most trusting they have your back!!!! RAC FOR EVA
I wouldn't go with any other insurance company RAC HAD My back wen I needed them took these stress down in a situation many thanks RAC FOR EVA ,OH AND AWESOME DISCOUNTS TOO
RAC - Absolutley disgraceful
I own and run a small compliance business in WA. I owned an Amarok Dualcab Ute. Our employees hit a Cow on the way to one of the sites and luckily no one was hurt. However, the Ute was a mess. I Called the next day to claims at RAC and the lady was polite and advised I had the top cover and if I'd like it take to someone of my choice, or one of their assessors. I opted their assessor as I hoped it would be dealt with quick... well was I wrong! I spike to the assessor and he said it is a total write off. He sent RAC photos and and advised them i...mmediately. My wife & I have been ringing RAC non-stop over the last 3 weeks, and they were rude and stated it was not a write off. I spoke with the assessor (Smash repairs) who said it was and he refused to fix anything as it would be dangerous as the chassis is bent and non-repairable. RAC then notify us and him that they will tow the vehicle from far up north (1000km from Perth) to get a second opinion! Please also note that we have had to hire a work vehicle which is now up to approx $8k. RAC are the worst insurance company I have ever dealt with. I have two houses and 5 vehicles insured with them... Not anymore! I am now seeking legal advice and will also contact the media. Do yourself a favour and do not go to RAC!
Multiple vehicles, multiple policies, never a problem.
I've been with RAC for over a decade. During which time I have had between 3 and 6 cars at a time. I have my house and contents with them as well.
I've made several at fault and not at fault claims of vehicles and on the house. Only one time have I felt like they could have done better, every other time they have been very good. Call centre in Perth, quick service.
Cons would be - pricey premiums, as a Sole Trader I can't connect my business vehicles to my login and you have to specify any driver that drives over 10% of the time, which is aggravating for business vehicles that are used intermittently by a number of people.
I've been with the company for nearly 20 years never made a claim so far, just recently scratches my bumper and lodge claim to ask whether there in an excess fees which i believe there would be in the beginning but a staff told me it's free so i decided to drop of the car at workshop but then someone told me there is an excess fees, i double checked again and there is an excess fees of $500 without being told earlier, i called in to solve but another staff told me it is impossible to solve and waive as it was being changed after i lodge a claim..., to those who wants to join RAC please consider yourself before you are rip off in the end, some of their staff are thief tricky you and lie to you, make you feel trust them but then they backstab you, i've been researching now to deal with other companies, hope to find better than fakin RAC
Very fast & easy claims process, friendly & helpful staff
I had my first "at-fault" incident when someone reversed into my car while it was parked. I called them, gave them the details and had a nice friendly chat with the lady on the phone, which took me five minutes during my lunch break. She let me choose my panel beater of choice and the job was approved within the week. My car was repaired and ready to go the following week.
The whole process was painless and quicker than I ever thought possible, even though the claim was fairly straight forward.
I do my car insurance research once every year wh...
Reasons for cancellation of policy
I cancelled my building and contents also car comprehensive policies . The reason buying there policy was too high with another company I saved $100 with less excess . Car was they weren’t interested in reduction for less mileage travelled and cheaper
The reviewer stated that an incentive was offered for this review
- Comprehensive Car Insurance
- Verified customer
Always excellent service, prompt and thorough
Always friendly and helpful and the claims we have made over the years, have been handled par excellence. The policy provides for a hire car option whichis without limit (unlike some other insurers where they are capped reflecting slow service). The repairs have always been professional and timely.
Truly an exceptional insurer in our experience.
Disgusted...No fault claim - hire car
I was led to believe the the best RAC WA could do for me was to provide a compact rental car (i.e. a Suzuki swift - which I'd need to go and get from Budget and pay any CDW or other charges if applicable) when my dual cab Ute was rendered undrivable after being hit whilst parked. Apparently, had I paid for additional rental car cover with my fully comp insurance then I'd have been fine.
Well what a load of ..... I contact 'Keep Driving' in WA and I'm told that they can provide a replacement dual cab Ute to my door that day, minimal excess and...all fees / charges are claimed against the at fault parties insurer (also RAC WA). I'm totally disgusted by the way RAC WA approached this claim... I've been a customer for years and have multiple policies, well, not for much longer!
You don't know how good (or bad) an insurance company is until you claim!
Been with the RAC since 1975. Had a claim back in 1976 in which they fixed a car that should have been written off - and it was never the same. Recently had my second major crash in which the other driver was 100% in the wrong - hit my stationary vehicle from behind, bending my chassis beyond repair. Both of us had "Comprehensive insurance" - me with RAC and him with another company. Cheaper to fix rather than write my car off as it was still under "new for old replacement" of less than 2 years old and under 20,000km. No hire car as I "did...n't tick that box". Told to negotiate by myself with other person's insurance company to get hire car. Diminished value to my $60,000 vehicle was "not their problem" as "theoretically" it should be good to go after the repair - even though it was hit from behind at 40km/h plus and will have lost significant resale value. Initially told that the repair could take 3 months as a new chassis may have to come from overseas. Also not their problem. So the company that I thought looked after drivers was not interested in being my advocate with the other insurer over the hire car, not interested in the diminished value of my vehicle, not interested in the length of time it could take to fix and not interested in my serious concerns about fixing a car that had major chassis damage. All they were interested in was saving (their and the other insurance company's) money.
RAC Got us back on the road!
While we were dancing and having a great time at a festival, a tree fell on our beloved old car and damaged all but the left hand side of the car. I did a claim online (very simple), and within an hour I had an email response followed by a phone call from the RAC with details of a recommended car repair. We phoned the repairer, had the car assessed by the repairer within 2 hours of receiving the RAC email, and the car was subsequently booked in and repaired. A couple of years ago I tried another car insurer but returned to the RAC as they are easy to deal with, friendly, and super fast with their response. Thanks!
Horrible experience with claims
I was involved in not at fault accident with RACWA customers 2wice and I am also RACWA customer! The initial contact went well, however, RACWA was quite keen on saving money when it came to providing a hire car! My policy did not have a hire car but seeing that it was not my fault these two times I was told that I could use the other party's hire car! I explained to RACWA that I have family and I do also have a disability so I do need similar car to my car "Camry"! It was a hassle and very stressful to get this and RACWA did not want to spend ...money on Camry so they pushed to give me a smaller car which I could not use! It was truly stressful dealing with their claims staff who were not helpful nor friendly, contrary to their sales team! After the first claim unpleasant experience, I decided to give RACWA a second chance so I renewed my policy with them, however, one of their clients hit me again! My experience with their claims department for the second time was not a good one! My car was taken to the same repairer 3 times as kept on missing damages and the job they did was really terrible! Their assessor came out and also agreed with me! Now, the paint started to come off! I have contacted RACWA 3 days ago to notify them that the paint has come off but no one returned my call! Today, 12th of Feb, 2020 I have contacted afca who gave me a number to call as the last chance for RAC to respond without having afca involved! I did that but no one called back! So since August 2019, I am trying to resolve this issue! No one wants to deal with insurance that either does not provide quality repair nor respond to their customers in a timely manner. If quality repairing, efficiency and time matter to you than RAC may not be the best insurer. RACWA prides itself for being local and quicker in their response, however, I have been struggling with them since August 2019!
Price OK, but service???
I was initially reluctant to go with RAC MV insurance, after being absolutely screwed by them years ago on a claim, then subsequent premiums. After many years, I thought I would give them a go, and quoted online, where the price was competitive, however their system was clunky, as well customer service online was average at best. The online system does not seem to "talk" to customer service dept and alot gets done wrong. Very frustrating and now not feeling confident, if I ever had a claim???
Has anyone else had a bad experience with RAC?? I thought from what I heard they where meant to be one of the best ...I have two young children paid my premium and now they don't want to pay me out when my car was stolen ..now left with no car two young children and short of my money they owed me and are not willing to pay me out ....not only that I felt they took way to long to respond to me and make a decision and treated me with no respect ..I wouldn't recommend RAC to anyone I'm very angry and upset and would never get anything insured with you again ..happy to take your money not pay you out .
Large Price Increase
Rang RAC about my renewal as it has gone up $100.00 spoke to three people no one could justify why it had gone up. Lodged a complaint they said someone would ring me back within 72 hours.....still waiting. Very disappointing as have been with RAC for 10 years. Couldn't have cared less about retaining a long term customer.
Huge price increase
My insurance renewal has gone up over 25%! I have been a loyal customer for over 20 years and they can't fix it. They can't even justify a 25% increase
A bit of Hit and Miss
Well under valued one of my cars, insured for more than double what RAC was offering with Shannons and Enthusiast.
But then again they valued my other car for double than what it is worth.
One of the ladies who answered the phone sounded a bit rude
Easy claim, good service
I hit a kangaroo on a country road. RAC insurance organised a tow for me, and then organised the repair of my car. There was a fair bit of damage, but it was repaired as good as new with no fuss. Good service from the people I spoke to on the phone, no issues.
Questions & Answers
Why do we have to pay for 3rd party injury premiums when we already pay for it in our rego in WA?
Hi just thinking of getting cover for my car pay as you drive per kilometer yes or no ?
Hi just thinking of applying cover for my car ,I'm in Victoria Melbourne metro is it ok.
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