??!
1 photo
RAC WA Car Insurance

RAC WA Car Insurance

2.2 from 144 reviews

See the Best Car Insurance in 2019 as rated by Australians on ProductReview.com.au.


Really good customer service

After crashing with someone I found that dealing with the RAC was a relatively easy process, they went through all the steps in recovering the money, and informing us me much as possible all the way.
I did find that some questions I had couldn't be answered, as different departments were calling me for the different stages of the claim, but on the whole it worked out. I received the agreed money for the car within a week, and the withheld amount was refunded after about a month. Their site is currently a little misleading where it suggests you need to pay a sum of money while the claim is being processed, while in reality, it's just withheld from the money they pay you.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelVolkswagen Golf 7
Claim MadeNo

Some great savings in prospect

Big saving on motor car premium with windscreen cover added and prospect of having roadside assist at 50% of RAC cover (would change early but no refundfrom RAC !)
Looks good for second car when due.

Insurance TypeComprehensive and Third Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo

RAC Car insurance

I purchased a new car about 18 months ago and on the fly got it insured through who the car yard was advising after having my previous car insured through RAC for 9 years.

When the insurance came up for renewal I rang the insurance company I had it insured with and they told me they would no longer insure it due to a custom vinyl wrap installed (which it had when I bought it and they insured it then).

I rang the RAC to see if they would insure it as previously mentioned I had my last car insured through them. They had no issues with insuring my vehicle with the vinyl wrap and aftermarket parts I told them it had so I insured it with them.

Over the years I have used the roadside assistance a few times and the only claim I have made was for a cracked windscreen, which I wasn’t too happy about at the time having to pay a $200 excess after never making a claim in the previous 6-7 years of being insured through them.

Overall though I find the customer service when dealing with the RAC quite good, they have helped me out with roadside assistance, the RAC card comes in handy for discounts to a lot of things around W.A.(fuel, tickets to events, accommodation etc) and yes I have even won a holiday to Borneo through their Horizons magazine.

Keep on doing your thing for me and the rest of W.A. good stuff!!

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelJeep Wrangler
Claim MadeNo

Friendly, quick fix & competent

My car was back ended while my daughter was driving by another car which did minimal damage but still damage. I attended the accident rang RAC while there to notify of accident. Lady on end of phone was calm, professional and very helpful. I rang later and gave info regarding the accident and was advised of repairer close to home. Contacted repairer when home booked car in and 1 1/2 weeks later my car is repaired , back to me and looks same as prior to accident. I have been with RAC for many years and other than breakdowns I have not had to use them for an accident. I would highly recommend the RAC as the dealings I have had in all dealings especially my insurance claim was very professional, friendly and swift result.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelFord Kuga TF.II Titanium
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes

I really like RAC Assistance, Am I crazy?

I've been with RAC for 2 years now and used the roadside assistance once. It was a good experience, they helped me a lot. And about the quality of the attendance, I lost my wallet last week, a guy found it, called the RAC to tell them to contact me that he was with my wallet. Even with this lucky, the RAC did a awesome job contacting me with the guy to recieve back my wallet. Haha surprising. That's why I like RAC.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelHolden Viva JF (Wagon)
Claim MadeNo

It should be illegal to treat loyal customers like this...

Absolutely disgraceful to treat their loyal customers the way they do. I made a claim and was told 4 business days to assess my vehicle after being rear ended. An entire month had past and calling every single day of the week and complaining, to no avail. To this date they are still handling my claim with excuse after excuse and charging me a premium despite my refusal to do so. RAC are all liars, do not insure with them.

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelSubaru Impreza
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateJune 2019
Claim ApprovedYes

Worst company ever

Worst insurance company ever for making claims can't tell you straight. Time lines are not meet or even made no help no real customer service no effort to keep the customer stay away spend a little more for the respect and decent customer service nearly 2 years for a claim

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMazda bt50
Claim MadeYes
Claim DateAugust 2017

Ripped Off with a Smile

Customer Service is Great, prompt and polite.
When it's time to payout, RAC will find any excuse not to pay.
They make up reasons not to pay, use dodgy local companies owned by idiots that no one has ever heard off.
Don't spend money with RAC.

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive and Third Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateJune 2019
Claim ApprovedNo

Cost saving advice

I was there on 22/6/19 morning at RAC Cannington & was given good advice on how I can reduce my insurance policies & roadside assistance (2 cars & a possible motorcycle in the near future)... TQ

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo

Terrible costumer service

Terrible terrible costumer service. We have been with QBI for years and the only reason we changed everything to Rac was that we could pay monthly. First claim we did was rejected because both cars were reversing in the car park even though my car was hit on the side!!!

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelSubaru Outback 5GEN
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMay 2019
Claim ApprovedNo

Price goes up every year

I have been getting fed up with my policy going up every year even that I haven’t made a claim. I have rung them about the increases and seeing I have been a member for years they tell me they give me a discount and I have told them they are making it hard for me to find the money to pay for my car insurance the first time I complained they said they had to talk to whoever while I held on she came back and said they would drop the price by a small amount. I think it was around $30 so stayed with them the next year my insurance went up over $100 and I rang again asking why and was told all insurances had gone up and said but I haven’t made a claim in years and I’m a single aged pensioner and it makes it hard how it keeps going up she said she will see what she could do and dropped the price by approximately $20. Then said not to ring up asking to drop the price as I won’t get it, I said that I had been with them years and they recon we get discount she said you do and I said I looked online and it was cheaper on my car with them she said just new policies got it.
Something is very wrong with their car insurances and I’m thinking about cancelling my membership when it comes as it’s more money they get for nothing.

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Cruze JH
Claim MadeNo

Disgusting Effort

Walk away, whatever you do. This company is not worth the anguish.

We thought that we were getting a better deal because the policy was cheaper, but when a claim gets rejected for ridiculous reasons it ends up costing more in the end.

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMay 2019
Claim ApprovedNo

Terrible attitude to loyal customers. Expensive

I have been a loyal customer for 7 years for all my customers. Got involved in a hit and run accident last year. After providing all possible photographic evidence and spending hours filling police reports several times all I got in the end is:

"WA Police have advised they will no longer provide updates on their investigations and that you will be contacted direct if they are able to identify the at fault party. They cannot provide a time frame for this.
If WA Police advise you in the future that the details of the at fault party are available, please notify us and we will apply and pay for the Abridged Crash Report on your behalf. Once the details are obtained, your excess and no claim bonus will be refunded to you."

Stay away from RAC, terrible value for money

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes

Terrible service !!!! Telling customer (of 4 policies) that it is ok to move away

We have 2 cars and 2 houses policies with RAC, received a written quote few months back discount for "valued member" went straight to our junk mail so i called to accept the quote and the outcome ended up "no we stand for our quote" and I asked if we have quote from aami will the match or give us discount? "no we dont do match" and "yes it is ok you can move away"

Perfect ! I will move all our current policies away from you RAC as you wish!!

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelBMW X1
Claim MadeNo

Road side assistance failure

I had a puncture, I call them up, they say it'll be 90 minutes. They didn't even show, I had some help from passerby who got me on the road, why am i paying for a very slow service.

Value for Money
Customer Service
Transparency
Insurance TypeCompulsory Third Party, Third Party Property Damage and Third Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo

RAC I think you forgot that I’m the customer!

My parked car was hit by a school bus and RAC have made me jump through hoops to get the car repaired by a repairer of my choice.
I have had to get two seperate quotes and take it to the RAC assessment centre and then they have refused to get one panel fixed as it had been previously repaired - they say the repair was substandard and so now I have to get my previous insurer to assess and pay for that panel to be fixed.
They also said the first quote was too high and were going to try and get the repairer to lower the cost of the quote??
RAC are recovering all costs from the schools insurer but they have made me feel like they are trying to protect the other insurer and minimise costs instead of looking after me their customer and getting my car fixed and back to me asap!!

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2019
Claim ApprovedYes

Bad Service and Licence renewal increase

I recently received my renewal from RAC and I noticed it increased about $30. I spoke to an operator and told him I had been with RAC for many years and never remember having any increase on my 3rd party insurance. And all I got was sorry but I can't help you it because your car is older and that mean I am more likely to have an acident. I have never heard a response like that. I honestly feel like my years of being loyal to them have been wasted years. Another company treating there clients like a number. I really don't know what happened to RAC but they were good once, not so sure anymore

Value for Money
Customer Service
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Car ModelToyota Camry XV20
Claim MadeNo

Rip off! Don't reward loyal customers

Been with this mob for 8 years with no claims made ever.

2x cars insured
Home and contents insured
2x dogs insured through pet insurance

Made a pet claim which got rejected and I was treated like absolute crap. They didn't care if I had been with them for 1 month or 10 years.

After the poor customer service I went elsewhere for insurance and found out my car insurance was $50 a month cheaper elsewhere for the exact same policy.

Not only was I a loyal customer but they were ripping me off big time. RAC you should look after your long term customers a bit better!

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelFord Ranger PX.II (2015-Present)
Claim MadeNo

From now on I will go nowhere else

On the 12th January this year I took my car to PEDDERS Suspensions at 1264 Albany Highway, Cannington and asked them to find out why my car was making an annoying creaking noise after I reversed down a high curbing and heard a loud noise as the car bumped to the ground. The creaking noise was always there and I new some damage had been done. The front desk young man was very polite and said to leave the car with them for a couple of hours, and it was on a Saturday morning. When I returned he said they couldn't find the problem but they checked every thing else and it would be safe to drive. I wasn't happy but accepted their decision but knowing the noise was still there made me think they must have missed something. However I was given a three page check list of what was
done and everything was ticked as 'Pass' except the Steering Gear which said " ??Internal knock - steering feels heavy". They did a wheel alignment and the bill was for $146.00. I left there feeling very disgruntled as they didn't fix what I took the car in there for but still had to pay for a wheel alignment.
Then last week I took the car to RAC Auto Service at 1170 Albany Highway and told them of the problem. They said to come back in an hour and a half which I did and they said the problem was due to the right hand front sway bar link and they fixed it there and then, and I was so happy the noise was gone. BUT when I looked at PEDDER'S invoice again to see if they had checked the Front Sway Bar they had ticked PASS which makes me think they didn't and they just ticked off everything on the list without really checking it because they would have found the same problem as RAC did. I will never go back to them or recommend them because they are dishonest and I believe it was the manager who did the wheel alignment so he didn't take the time to do a thorough check but he did take the time to take my money off me. Again, another senior citizen taken for a ride.
At RAC, Mel the receptionist was super friendly and gave great customer service and Chris the mechanic did such a fantastic job on my car. Totally recommend RAC for finding a fault others can't.


Very happy

Would have to be the best value insurance company in Australia. Do yourself a favor get a quote . I had a motorcycle stolen recently and I was amazed how easy and helpful they made things ....I'm a big fan thanks RAC

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim Resolution Time<1 week

Page 1 of 8

Questions & Answers

I have roadside assistance and one day my car was making a strange irregular ting ting .. ting type sound coming from the engine bay, I called out RAC roadside and the mechanic said not to drive it and recommended I get it towed to the nearest service centre and would then get the free 30 minutes diagnosis on what the issue was prior to any repair costs. Firstly they don’t advise you that if their diagnosis has to remove the engine cover which may I add, for my car, takes two minutes or less – they then call and you have to pay an extra charge for their labour. They diagnose my car with having a stretched timing chain , Which had been broken the guides which was allowing the chain to hit the cover creating the sound. This was correct, and I did not really have an issue with this part of their service. The repair was done within three or four days, and as my car is a 96 model I understood they would need to order parts etc so that time frame was reasonable. I then went to pick up the car when it was ready, and a young mechanic who had been working on it was the one who drove it around to the front of the service centre – This was in Embleton Perth W.A. FYI – I turned on the car and listen to the motor, there was no more sound, which indicated they had done the repairs and the car was now running better. I drive the car around the block, and started to hear a winding sound – I then drove back to the RAC Centre less than 400 m, and went inside to question the whining sound. The customer service representative at the desk then called the mechanic/technician who had worked on my car back to assist me at the front of the centre. I lifted the bonnet and turn on the car and pointed out the whining sound I was hearing to which the mechanic said it’s likely just the fan belts sometimes they squeal – he goes inside to retrieve a lubricant spray – comes back and sprays the pulleys, and waits... The sound does not disappear but he assured me that if I allow the lubricant spray to work the sound will be gone after driving a short way. After this encounter I drove the car a total of 30kms back to my house and parked in the garage which has a carpeted floor. My intention was to sell the car, because in the meantime I had needed to buy a cheap replacement vehicle to get to work. My regional car then sat in my garage for three weeks while I re-sprayed and sanded and re-sprayed 80% of the panels on the exterior of the car With aims to sell for a higher price. After my painting was complete I then drove my car a further 45 km and as I was then reversing out the driveway, The car would not engage my reverse gear. The shifter on the automatic transmission moved into HDR easily, however the car it self would not engage into reverse at all. The house I had pulled into was actually my grandmas house - which is 600m from my own residence . I managed to push the car out the driveway and shifted into drive - the car responded and engaged into gear - so I then drove at 15kms an hour and parked it again at my own home . I then spent 2 days googling what the issue could be, and Discovered that My transmission oil was far below the dipstick level - so much so, that it was not even registering, and initially I had difficulty estimating where the level sat - Only to realise that it was not registering on the stick at all. I filled up the fluid, move the gearstick, did everything as suggested online, and there was still no change in my gearbox or the ability for my car into reverse - I then called out RAC again and the mechanic said that it could be a problem with the bands, that I needed to get it checked out, and that in order to change the drive chain, RAC who serviced the vehicle would not have to touch or go anywhere near my transmission, and therefore there must have been a leak. My response to this was to explain that my car had been sitting in the dri I then called out RAC again and the mechanic said that it could be a problem with the bands, that I needed to get it checked out, and that in order to change the drive chain, RAC who service the vehicle would not have to touch or go anywhere near my transmission, and therefore there must’ve been a leak. My response to this was to explain that my car had been sitting in the carpeted garage for three weeks since the service, had only driven a total of 60 km, and that there was not a single drop of transmission fluid on my carpeted floor where the car had sat. I then took the car to a gearbox service professional as I did not trust RAC to not try and charge me for this issue which they seems to have caused. The service professional said that I will need to replace my entire gearbox at a cost of approximately thousand dollars. I was on Centrelink payments, and I did not know what to do, so my only option was to get it towed again to my friends house while I worked out what I needed to do to fix the car and if anyone could work out a solution that didn’t involve replacing the entire gearbox. And entire year later, I was able to acquire the knowledge that in order for RAC to replace my drive chain, they They would have likely had to drop out my engine whilst on a hoist in order to access the area. My car is a 96 Hyundai coupe, where the cooling system for the Transmission runs via hose through the radiator, therefore in order to drop out the engine, they would have had to disconnect this hose which holds the transmission fluid. The mechanic either did not realise it was running out or forgot to replace the fluid once they put the engine back in. I believe it is quite negligent for them to not even check the fluids after such a service procedure, not to mention the diagnosis that I paid for initially would have noticed if there was low transmission fluid when it first went in . I had to pay a years worth of registration fees, $500 for a secondhand transmission, $500 for installation of transmission, just to drive the car 300 km and realise that there is a huge oil Leak coming from the rocket cover gasket which they had replaced, and also noticing that the drive chain cover was not on properly, and the half moon cells we also leaking. I realise that because I did not drive the car initially There was not enough travel time for these leaks to become apparent - At this point I decided to get the car towed again to Rac service centre in Canningvale, where after checking the car, they called to advise me that they had noticed the faults in the work previously done by RAC Embleton, and we are going to call them and ask if they were willing to pay for the repairs out of goodwill even though you had passed – obviously because they noticed the extremely low kilometres after the last repair the work. They have now had my car for 3 1/2 weeks, and have never bothered to call me with an update, And only advise me of the progress when I called them. They did not provide me with a hire car either. I want to know if anyone has had any issues with the services provided by RAC roadside toe and repair, and if anyone has any idea the process which I will need to go through in order to claim back my expenses caused by RAC is negligence on my initial service, which is backed up by them finding fault in their own work, and something as simple as a rocker cover gasket, is just in support of my reasoning And accusation that they are to blame for my transmission malfunction
No answers

Hi. Has anyone made a claim with RAC and rented a car from Budget while the car is being repaired?
No answers

My car has extensive damage from a not at fault accident, RAC want to repair it and return it minus the vin number plate. What are the repercussions of this to me legally and financially as I have been told car yards and financiers won't touch it. Can I make a claim for the devaluation of my car against the at fault driver even though she is also insured with the rac? Thank you! Kay
2 answers
You do realise this is a review site...... Maybe contact them instead?they cant do that its illegal.. in fact i cant understand y they would do that .. it actually makes no sense what so ever

Details

RAC WA Car Insurance
CategoryRoadside Assistance and Car Insurance
Contact Number 13 17 03
Other Insurance Types Offered Business, Health, Home and Contents, Life, Motorcycle, Pet and Travel
Coverage OfferedComprehensive, Third Party Property Damage and Third Party, Fire and Theft
Roadside Assistance OfferedYes

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.