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How to compare car insurance to find the best policy for you

If you're a regular driver, a good car insurance policy can grant you peace of mind. With so many providers and policies on the market, dipping into the policy pool can be confusing. Use this guide for tips on how to find the best, cheapest car insurance for you, whether comprehensive or third party.

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Reviews

2.2

171 reviews
5
(37)
4
(10)
3
(7)
2
(18)
1
(99)
  • Value for Money
    2.5 (47)
  • Customer Service
    2.6 (48)
  • Timeliness
    3.0 (29)
  • Job Satisfaction
    3.0 (20)
  • Transparency
    2.5 (39)
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Their staff do anything unlawful (lie, false Statement, fake witness) to coverup their client Mistake.

published

I had experience that if ur client pay u for full insurance then they do not need follow road rule and damage other Car easily because u guys are available for giving hard time to other to coverup ur client mistake

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeThird Party Property Damage
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time2-4 weeks
Claim ApprovedNo
See all answers
Ciao Telstra !

Ciao Telstra !PERTH

  • 17 reviews
  • 24 likes

RAC is a Circus

published

I have been a member of NRMA and RACV since 1983 and was a GOLD member. Moved to Perth in 2008 and thats when the Circus began. Gave me multiple Blue Member cards and upped the premium for vehicles declining in value. No point being a loyal customer. RAC is a JOKE !

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Absolute crooks

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim ApprovedNo
See all answers
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Candy W.

Candy W.Perth, WA

Best most trusting they have your back!!!! RAC FOR EVA

published

I wouldn't go with any other insurance company RAC HAD My back wen I needed them took these stress down in a situation many thanks RAC FOR EVA ,OH AND AWESOME DISCOUNTS TOO

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeThird Party Property Damage
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
1 comment
Candy W.
Candy W.

Thanks The team from Rac xo

Marcus Rader

Marcus RaderPerth, WA

RAC - Absolutley disgraceful

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Car ModelVolkswagen Amarok
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Tim M.

Tim M.

  • 2 reviews

Multiple vehicles, multiple policies, never a problem.

published

I've been with RAC for over a decade. During which time I have had between 3 and 6 cars at a time. I have my house and contents with them as well.

I've made several at fault and not at fault claims of vehicles and on the house. Only one time have I felt like they could have done better, every other time they have been very good. Call centre in Perth, quick service.

Cons would be - pricey premiums, as a Sole Trader I can't connect my business vehicles to my login and you have to specify any driver that drives over 10% of the time, which is aggravating for business vehicles that are used intermittently by a number of people.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive and Third Party Property Damage
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes
Car ModelFord Mondeo MD (Hatchback)
See all answers
bangsat

bangsatWestern Australia

Car Insurance

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateMay 2020
Claim ApprovedYes
See all answers
Jack

JackPerth, WA

Very fast & easy claims process, friendly & helpful staff

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateJune 2016
Claim ApprovedYes
Car ModelMitsubishi Lancer
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Sandy Ritchie

Sandy RitchiePerth, WA

  • 3 reviews
  • 1 like

Reasons for cancellation of policy

published

I cancelled my building and contents also car comprehensive policies . The reason buying there policy was too high with another company I saved $100 with less excess . Car was they weren’t interested in reduction for less mileage travelled and cheaper

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Remco

RemcoWestern Australia

  • 38 reviews
  • 27 likes

Always excellent service, prompt and thorough

published

Always friendly and helpful and the claims we have made over the years, have been handled par excellence. The policy provides for a hire car option whichis without limit (unlike some other insurers where they are capped reflecting slow service). The repairs have always been professional and timely.
Truly an exceptional insurer in our experience.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Ressler

ResslerPerth, WA

  • 12 reviews
  • 5 likes

Disgusted...No fault claim - hire car

published
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim DateMarch 2020
Car ModelFord Ranger PX.II / PX.III
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Andrew

AndrewPerth, WA

  • 2 reviews
  • 1 like

You don't know how good (or bad) an insurance company is until you claim!

published
Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim ApprovedYes
See all answers
Abigail

AbigailPerth, WA

  • 11 reviews
  • 4 likes

RAC Got us back on the road!

published

While we were dancing and having a great time at a festival, a tree fell on our beloved old car and damaged all but the left hand side of the car. I did a claim online (very simple), and within an hour I had an email response followed by a phone call from the RAC with details of a recommended car repair. We phoned the repairer, had the car assessed by the repairer within 2 hours of receiving the RAC email, and the car was subsequently booked in and repaired. A couple of years ago I tried another car insurer but returned to the RAC as they are easy to deal with, friendly, and super fast with their response. Thanks!

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
Car ModelVolvo V70 Mk.2 (2000-2007)
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Amira Mohamed

Amira MohamedPerth, WA

  • 2 reviews
  • 2 likes

Horrible experience with claims

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateAugust 2019
Car ModelToyota Camry ASV70R / GSV70R
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ABC67

ABC67Perth, WA

  • 20 reviews
  • 17 likes

Price OK, but service???

published

I was initially reluctant to go with RAC MV insurance, after being absolutely screwed by them years ago on a claim, then subsequent premiums. After many years, I thought I would give them a go, and quoted online, where the price was competitive, however their system was clunky, as well customer service online was average at best. The online system does not seem to "talk" to customer service dept and alot gets done wrong. Very frustrating and now not feeling confident, if I ever had a claim???

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
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lauren

laurenPerth, WA

  • 2 reviews
  • 6 likes

Treated poorly

published

Has anyone else had a bad experience with RAC?? I thought from what I heard they where meant to be one of the best ...I have two young children paid my premium and now they don't want to pay me out when my car was stolen ..now left with no car two young children and short of my money they owed me and are not willing to pay me out ....not only that I felt they took way to long to respond to me and make a decision and treated me with no respect ..I wouldn't recommend RAC to anyone I'm very angry and upset and would never get anything insured with you again ..happy to take your money not pay you out .
Lauren

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateJuly 2019
Claim ApprovedNo
See all answers
Disappointed

DisappointedPerth, WA

Large Price Increase

published

Rang RAC about my renewal as it has gone up $100.00 spoke to three people no one could justify why it had gone up. Lodged a complaint they said someone would ring me back within 72 hours.....still waiting. Very disappointing as have been with RAC for 10 years. Couldn't have cared less about retaining a long term customer.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Corolla E170 Sedan
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Cat

CatPerth

  • 10 reviews
  • 13 likes

Huge price increase

published

My insurance renewal has gone up over 25%! I have been a loyal customer for over 20 years and they can't fix it. They can't even justify a 25% increase

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Nicholas R.

Nicholas R.Perth, WA

  • 7 reviews
  • 4 likes

A bit of Hit and Miss

published

Well under valued one of my cars, insured for more than double what RAC was offering with Shannons and Enthusiast.

But then again they valued my other car for double than what it is worth.

One of the ladies who answered the phone sounded a bit rude

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive and Third Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
Julie345

Julie345PERTH

  • 2 reviews

Easy claim, good service

published

I hit a kangaroo on a country road. RAC insurance organised a tow for me, and then organised the repair of my car. There was a fair bit of damage, but it was repaired as good as new with no fuss. Good service from the people I spoke to on the phone, no issues.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive, Compulsory Third Party and Third Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
Claim ApprovedYes
Car ModelSuzuki Vitara LY RT-X 4WD, 1.6L Diesel
See all answers
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Questions & Answers

William Stobart

William Stobartasked

RAC Car Insurance

Why do we have to pay for 3rd party injury premiums when we already pay for it in our rego in WA?

No answers
Peter T.

Peter T.asked

Comprehensive Car Insurance

Hi just thinking of getting cover for my car pay as you drive per kilometer yes or no ?

No answers
Peter T.

Peter T.asked

RAC Car Insurance

Hi just thinking of applying cover for my car ,I'm in Victoria Melbourne metro is it ok.

1 answer
Unhappy Customer
Unhappy Customer

Victoria Melbourne is RACV, which is different to RAC. RACV is considered a decent outfit. Their roadside assist is pretty good. Yeah, RACV should be okay for you.

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