Don't waste your time
By far the worst company I ever had to deal with. Customer service is an absolute joke, they are rude and very unprofessional. They just keep passing you on without actually sorting the problem. I have now been waiting for an update on my claim for 2 months. No communication from them at all butt to the status of my claim, I then spend 45 mins on hold just to get a rude person tell me what i already know. I am now rethinking about moving all my car, house, pet insurance i have with them somewhere else.
Inflexible, unjust organisation
This big organisation does not care about anyone except their board members. From storm damage claims that aren’t paid out because the wind on the weather report didn’t match the damage, not renewing car insurance because they spelt my name wrong then failed to carry over my NCD and not allowing you to cancel your membership without paying the year in full. There is so much better out there.
Car written off awesome response from rac
We had our 4wd written off and from the time they started the process to us being paid out was about 48hrs.Hassle free terrific service fast and painless legends.Highly recommend rac
This is terrible
The policy was very unfair. I had an accident last year they charged $500 on top for excess which is weird and unacceptable. The staff tried to help but manager was awful.
Ridiculous policy increase
Just got an update on agreed value on car of maximum value of $4500 from $2500
They want well over 50% extra monies a month to do this on a Nissan Micra
I have been with these guys for years with a few policies. Time to look elsewhere
I have been with RAC for over 7 years with two comprehensive car insurances and home and contents although in between, my insurance has lapsed due to my Financial constraints. My only issue is that we cannot make fortnightly payments which would be a good option for some of us who find it hard to constantly check the website for when a payment is due and have many many financial commitments. At least fortnightly payments I know for sure i will have money at that particular time. They should consider this option.
Worst insurance company
My car was damaged by a vandal in my driveway and its been 9 weeks and the car is still not fixed and I have still not been given an ETA on repairs. This is absolutely appalling service. We have 3 policies with RAC and will be cancelling all. I rung today to request they pay or contribute to a hire car as the repairs have far exceeded the recommended repair time frame to be told they will not help. RAC you have alot to answer for. The lack of communication from not only the authorised repairer but also from RAC themselves has just added to this extremely unsatisfactory service.
Been a RACV NRMA RAC member for 30 years. RAC sucks. No claims but premiums go up each year for NO reason whatsoever. QBE is much better. Loyalty doesn't pay.
By far the worst company I ever had to deal with. Customer service is an absolute joke, they are rude and very unprofessional. They just keep passing you on without actually sorting the problem.
Brilliant claims process
At fault claim for my BMW. RAC used the BMW preferred repairer and managed to air freight the required parts from Europe to make a tight timeline. Very good service with only minor hiccups that were dealt with quickly and professionally.
Service has nosed dived
I had been a member insuring car and home with RAC for over 8 years and prior to that with NRMA on the east coast. In recent months, srrviced has nise dived and the team at RAC are rude and unable to work with customers to answer queries. I recently brought a new car and called to cancel existing policy and get a refund - the poor guy that took my call was like 'have you insured with someone else?'like he already knew that was what I (and probably so many others) had done. My home insurance will be cancelled in jan and when my other car policy comes through, will be moving this too. So disappointing
Outstanding service and company.
My wife and I have been insured with the RAC for more than thirty years and, unfortunately have made several claims, ranging from contents, breakdowns and car insurance claims.
I can’t recommend the RAC highly enough! They are absolutely professional and well trained in customer service.
They have ALWAYS settled claims extremely fast and continue to make sure that they look after their customers.
The recent claim that we had to, unfortunately make was for our son’s car. They took care of absolutely EVERYTHING and paid the claim immediately.
They say, ‘shop around’ but honestly what you pay for insurance is just the beginning.
The RAC actually care about their customers and go above and beyond...
- Comprehensive Car Insurance
Couldn't Be More Disappointed - An Absolute Joke!!!!!!
11.12.2020 - Still no car and the saga continues - the rac get even more useless - I wrote the original message a few weeks ago and STILL these people keep just absolutely providing service that is worse and worse - I had not heard anything for a week or more this time so I thought I WOULD call to see if there was any possibility of getting my car back ever - I am certain the RAC have stolen my car that is what it feels like - After getting put through to 3 people who had no Idea what was happening I finaly got hold of the assessor who was supe...r unhelpful - he just said that he spoke to me two weeks ago - I said yes and you were going to do a mechanical check and let me know what was going on and I have not heard anything - he then said I should have got a report which I have received nothing and heard nothing and then listed a heap of stuff they were fixing on my car to the panels in which I was told there was nothing wrong originally.... I was very frustrated again and was not happy and he said still probably two weeks away - then as he was about to end the car he decided to tell me there were no number plates on my car- I said what does that mean - he then said that I was to go get them - I lost it - I said mate you have had my car for three or more weeks now, I had spoken to you two weeks ago and you didn't mention and now you decide only because I called to let me know I need new plates - so now I have to leave work again, lose my time, go get plates and get them to bassendean in which the car was meant to be in Osborne Park - I said so if I didn't call you to find out when were you going to let me know - he didn't say much and said less after a few expletives I let fly - I have taken it higher and can assure anyone do not get with the RAC - Once upon a time I had a massive sheet of glass blow up on my leg - that less painful than this experience so far ......... (ORIGINAL MESSAGE) I never write bad reviews and definitely believe in praise over criticism and the RAC Roadside assistance product I have is great but dealing with RAC insurance is an ABSOLUTE NIGHTMARE !!!!!!!!!!!!!!!!!!!!! Seriously - it is like the rac have stolen my car that is what it feels like ! My car was stolen nearly two weeks ago now.. and on the day the cops found my car two days later I was advised by the RAC i would have my car back in 6 - 7 days but since that was the first lie so far the SERVICE or absolutely lack of SERVICE from the RAC has been appalling, frustrating, annoying, RUDE, disrespectful, unhelpful, Hurtful, disgraceful uninformative and absolutely 0 help to me at all so far - I have never ever dealt wit people meant to help you that have made me feel like I am doing the wrong thing by trying to get my car back - this saga is still continuing 12 days later .....
Too many mistakes with poor service and recovery
Sometimes a hit and miss. I received an email to renew my insurance and I made payment one day before it expired. A few days later, I got into a not at fault minor accident and they asked me to pay my excess upfront and get the repair done. Now they are saying that my renewal did not go through correctly as it created another policy which they didn't see happen before. They only contact me to ask for $, no follow-ups. I had to contact them time and again to ask for an update and the issue is still not resolved. I think ill explore other compani...es once this expires. [Update] It was found that RAC sent me a renewal for an older expired policy (no one is able to explain how that happened). So now they made me top up $ for a new policy adjustment, and move the claims to this policy instead. Almost like a scam. It's their mistake and I have to take the fall.
Terrible service by RAC car insurance. I am Uber driver and uber ask me to upload your original policy vehicle insurance certificate in partner account. I trying many times to do this but unfortunately, Uber rejected everytime. Then I spoken to rac insurance team and requested to send my original policy certificate. The guy said we cannot cover your membership policy because your Uber driving hours more then 30 hours. If you less then 30 hours then we can do that. Seriously, I am using this rac service since 2009. Now I decided to cancel my RAC insurance & also I promise never ever use this doggy RAC and not recommended to my friends or anyone. Be aware guys...
Insured but not covered
Our car has been insured with comprehensive cover for over 8 years with 0 claims. About 6 weeks ago the car was hail damaged during a storm, however RAC says no it wasn’t hail. We saw the hail, felt the hail and witnessed the results of the hail but RAC says no it wasn’t hail.
We went to trade our car in and we’re told it was virtually worthless because of the hail damage. There needs to be more accountability forced on insurers , they take our money, month after month yet can basically fob anyone off when ever they want.
I can only protest with my wallet, I am cancelling all 4 Motor vehicle policies that the family has with RAC.
- RAC Car Insurance
Once again and as always excellent service.
We recently had our Hyundai I-load van served by the RAC, a full book service as we have done so many times before, we gave up un the Local Hyundai service centre sometime ago, poor service and price gouging, check out their reviews!
Usually the price your quoted is what you pay, however this time there we’re some additional costs, we were expecting this given our van is almost years old. Our front and rear disc brakes we’re barely legal and needed replacing, as did the battery.
The RAC did call to give us the option do carry out the work at...a not to distant date given the condition of our brakes, we opted to have it done there and then, as we had saved up for a rainy day and this was that day, our van is running smoothly and safely now. We are so confident with the RAC that the extra costs was not a stressful situation, we would highly recommend the RAC every time, if you want peace of mind. The staff are so helpful, courteous and mindful of the cost involved. Customer service is excellent as always.
Easiest insurance ever to deal with- Very Helpful!
I got into a slight incident. Called the RAC insurance line and they sorted it all out very easily. It was great. thank you. they gave me a claim number and asked me to just pass it on. I got a comprehensive insurance on my new car now.
The most disgusting car insurance
I bought the car insurance and road assistance in 2016 year.
In 2017 year I did not renew the insurance and road assistance. However the road assistance kept renewing automatically and Rac kept taking the money from my bank account ( never ever left your bank details with them) every year till I realized in September 20.
I talked with Rac and they told me they have emailed me road assistance renew information but all emails went to my junk mail automatically.
Finally I cannot get any refund and I was charged about $800 within 4 years without me knowing.
Their staff do anything unlawful (lie, false Statement, fake witness) to coverup their client Mistake.
I had experience that if ur client pay u for full insurance then they do not need follow road rule and damage other Car easily because u guys are available for giving hard time to other to coverup ur client mistake
Questions & Answers
Anyone drive into their spouse's car while parked? Yes....you may laugh :/
Why do we have to pay for 3rd party injury premiums when we already pay for it in our rego in WA?
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Business, Health, Home and Contents, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Life, Motorcycle, Pet and Travel|
|Coverage Type||Comprehensive||Third Party, Fire and Theft||Third Party Property Damage||Veteran, Vintage and Classic Vehicle|
|Underwriter||RACQ Insurance Limited||RACQ Insurance Limited||RACQ Insurance Limited||RACQ Insurance Limited|
|Legal Liability Cover||25 Million||$25 Million||$25 Million||Included up to $20 million|
|Roadside Assistance||Not Offered||Not Offered||Not Offered||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Zero Excess Included||Not Offered||Not Offered||Reduced Excess Included|
|Choice of Repairer||Allowed||Not Applicable||Not Applicable||Allowed|
|After Accident Care|
|Hire Car after an Incident|
Optional, The hire car will be available to you from when the incident is reported, until either:
Optional, up to $50 per day for 14 days
|Emergency Transport & Accommodation||Included, up to $250 if you are 100km away from home||Not Included||Not Included||Included, up to $500 if you are 10km away from home|
|Towing Costs||Included||Included||Not Included||Included, up to $2,000|
|Hire Car after a No Fault Accident|
|Essential / Emergency Repairs||Included, up to $750||Included, up to $750||Not Included||Included, up to $500|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable||Not Applicable||Not Applicable||Not Applicable|
|Hire Car after Theft|
The hire car will be available to you from when the incident is reported, until either:
The hire car will be available to you from when the incident is reported, until either:
Included, up to $100 per day for 14 days (for motor vehicles driven on a daily basis)
|Lock and Key Replacement||Included, up to $2,000||Not Included||Not Included||Included, up to $2,000|
|Transit Cover||Not Applicable||Not Applicable||Not Applicable||Included|
|Trailer & Caravan Cover||Included, up to $2,000||Not Included||Not Included||Included, up to $1,000 or market value (whichever is the lesser)|
|Child Safety Seats and Prams||Included||Not Included||Not Included||Not Included|
|New-for-old Car Replacement|
If the car is declared a total loss and:
|Personal Property Cover||Included, up to $500||Not Included||Not Included||Included, up to $500 if damaged in an accident or if stolen (excluding money, cheques, credit or debit cards and property used for earning income)|
|Uninsured Motorist Benefit||Not Applicable||Included, up to $5,000||Included, up to $5,000||Not Applicable|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included||Not Included||Not Included||Included|
|Collision||Included||Not Included||Not Included||Included|
|Natural Events||Not Included||Not Included||Not Included||Included|
|Theft or Attempted Theft||Included||Included||Not Included||Included|
|Manual||Download manual||Download manual||Download manual||Download manual|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.