Unbelievable price increase on premiums
I have been with RACQ for years with full comprehensive car insurance. This year my premium came in at $230 more expensive. I have never had a at fault claim and am a rating 1 driver. When I contacted customer care and asked the reason for increase they could not Give me a answer. I therefore shopped around and found Suncorp comprehensive car insurance to be exactly half the price of my RACQ premium. Shocked I called Suncorp and asked if it covered all the extras as my current policy and the answer was yes. Did my homework reading first what wa...s covered and yes it was identical cover. So , goodbye to RACQ because loyalty means nothing to them and Im pleased to save substantially switching. Do your homework and shop around if they increase your premiums to unacceptable prices for no valid reason.
Terrible Service from RACQ Insurance
I was involved in a car accident where the other party was at fault and insured by RACQ. I have never been exposed to such terrible customer service. The first time I called I was on hold for half an hour and then given misinformation about where to take my car for repairs (the repairs place said they didnt deal with RACQ). The second time I called I was on hold for half an hour again, then a woman spent 5 minutes taking a whole lot of personal information, then said she had to transfer me and then I was hung up on after another long wait. I th...en called again was on hold for another half an hour and organised the repairs but was put through to a hire company who despite specifying this didnt have the age appropriate baby car seat I needed. I then lodged a complaint which I have never heard back on. I then called again, was on hold for 45 mins but was finally able to organise everything. Yesterday i took my car to the repairer but the repairer has called twice to say RACQ hasnt authorised the repairs! I just believe the poor service from this organisation. I will choose never to deal with them in the future if possible.
Pay Agreed Value Premium Receive Market Value Payout
I contacted RACQ to obtain a quote for insurance on my camper trailer. The consultant asked me how much I wanted to insure my camper trailer for to which I responded. All other questions were answered and then finally before they gave me the cost the consultant stated: the quote is based on the sum insured or market value, whichever is lower. ???? I had to question this. Why did you ask me how much I wanted to insure my trailer for (e.g. agreed value and charge me the premium against that cost) and then give me market value (which will no doubt...be less than what I am paying to insure it for) when it comes time to a pay out. The explanation made no sense: Caravans and trailers are not like cars where it is easy to get market value rates for them because there are limited makes/models. There are so many varieties of caravans and makes/models we dont have a market value base for them. ???? What??? You charge me the agreed value premium price because you dont know what the market value is but if I make a claim suddenly you are able to obtain a market value which will no doubt be WELL below what I am paying to insure it for. I feel like my intelligence is being insulted!
Car stolen was for sale prospective buyer took the car to pay for the car in my bank account. Never happened and the car wasn't returned. Reported the car stolen to Police. Car recovered and in the Police holding yard. Car picked up by RACQ and assessed and was deemed as a repairable write off and reported to Department of Transport. 6 weeks it took RACQ to investigate the claim with minimal communication of the progress of the claim. Finally the outcome of the claim was declined as the car was not deemed stolen and car was involed in criminal activity and the car was taken to a salvage yard and I was then told I had to sort out what to do with it. I have escalated a complaint to ACFA
Motorhome coverage Farcical.
Rang up today to pay our roadside on my wifes Lexus.
We are insured with RACQ for 3 vehicles and have been for years. Given todays experience , it might be time to reassess.
After trying to upsell the roadside on our trailer, I was advised that RACQ now insure Motorhomes.
Well what a farce.
Is the Motorhome visible in any way from the street.
What is the split value between the cab chassis underneath and the motorhome built on the unit.????????
CIL just insure the whole vehicle as it is registered , " a Motorhome".
Is it behind locked gates?
I will not be digging a hole at the back of my home , to hide what is a " Heavy Vehicle" to satisfy RACQ, s paranoia....
It is easy to make a claim, they will look after you, But the premium jump of $98.00 from the previous year is just unexpectable, RACQ tells me it's an increment!!!! of $98.00.!!!
Have been with RACQ since 1999. RACQ road side for $139. and Car insurance for$456. this is a total of $595.
Youi is quoting me $302 with all the bells and whistles.
Ripp off, trapped me, Gave me stressful headache, Had to pay my excess even though it was not my fault
Gave up on me, didn't even investigate well, it was not my fault. We pay insurance for them to work for us but they told me to take your car for RACQ repairer shop and it's not my fault and no excess fee from me, but 2 days before I had to pick my car they said I had to pay $750 excess fee to get my car, they lied n trapped me, cheated, so I had to pay the excess to get my car, I would have fixed the damage for $300 at other shops, they ripped me n lied to me trapped me, Please never go with RACQ, I strongly suggest. Staff are so rude too, just Ripp off, and stress , headaches.
I have been with racq insurance forever and ctp yet this renewal they tack on 10% to my policy of 5 cars, no claims! Why? I check with other insurance company and beat their price no trouble, since they had the big change the company has gone backwards, no more business for them also staff not so nice anymore
60 minute wait time to discuss the claim
all good with till the time you make a claim with RACQ.Your nightmare starts after you make ur claim. in some cases i waited for 1hour 20 minutes and then call dropped. a minimum of 30 to40 minutes wait. they dont even have a call back facility to help their customers. Diagonally opposite to their ads
Jack of all trades but no master of customer relations
I am a long time holder of RACQ car insurance and I have never made a claim so when my premium went up by 10%, despite no change to my circumstances, I asked why. The first customer service officer tried to see me off by referring me to the PDS but I trumped her by saying I had already read it. She then developed an attitude towards me and said that because I drive a popular make and model of car the premium had gone up. What!!??? I have never heard that one before. So using her logic, if I drive a rare car the premium should decrease??? I...think not. When I questioned this convoluted explanation she became insolent and blamed a general increase in premiums overall. I phoned back half an hour later and spoke to a much nicer customer service officer who explained that RACQ had this year taken away some of the extra little discounts that were previously able to offered to people like me. Truth at last. If you add to that the diversification of the RACQ into banking, their Smart Shuttle on Karragarra Island, Traffic Response Vehicles on the road, Commentators on the news and their Home Assist program with Tradies you get an organisation that just can't stick to its knitting. How about offering reasonably priced insurance premiums to your members? That's what we came for.
No reminder of renewal
I have full comprehensive insurance on my car with racq that I paid in full for a year. I did not receive a email/text or any communication from them that it was coming up for renewal and they took it out of my bank which was $900 and I was left with just over a $100 on my card all of a sudden I checked my online to see an automatic payment come out for insurance. I have no problem with this as long as I have some notification prior but I've recently bought a house and it's with Suncorp so I've put the insurances for that with them and was plan...ing to switch my car once it ran out. So I called and cancelled it and they told me the refund could take up to 15days to go back in. 15 days is a bit excessive up to 5 I understand but 15 that is ridiculous. I have never had to make a claim so I have no opinion on that.
Don't have an accident with someone who uses RACQ Car insurance
I am the person inconvenienced by another driver who has RACQ Car insurance. It has taken over a month to finally get my car booked for repairs and now have to wait 2 weeks for my car to fixed at the mechanic. 2 weeks later I am still awaiting a refund of the first taxi I had to use between work and the mechanic when I dropped off my car. I would never use this company if this is how a person on the other sides life is effected from a crash. If I was their customer and I got such treatment I would be looking at switching providers. The only praise is I have been provided a rental car while mine is being fixed.
Very easy claim from start to finish only 4 weeks. Staff were great on the phone and they put my mind at ease as this was my first ever claim in 33 years, not my fault! I was very impressed and would recommend RACQ
Don't investigate accidents to find out true cause
Recently I had an accident where the other driver should have been held at fault. RACQ did not investigate the accident correctly, despite having sent photographic evidence from the scene. They then listed me at fault and made me pay the excess to repair my vehicle. Trying to work with them, I made numerous attempts to contact them and discuss the accident for a better outcome. Some of my contact was ignored after they received my excess. The clincher is the other driver wont speak to them because they don't want to confirm they were doing something illegal which caused the accident. Not worth RACQ's premiums with so much competitive insurance companies willing to take you business! Shame on you RACQ! Boooooo
Refused a new insurance policy for a silly reason even though I have 7 current policies with them.
I have 7 RACQ insurances totalling ~$6000 per year and yet was refused a new car insurance cover because I mentioned I may be selling the car within the year.
Waste of Money! Unprofessional
I was very disappointed to RACQ patrol. Very rude, unprofessional, instead of fixing it, he broke it double the problem! You guys needs more training and pls be nice to your clients. We are the one who paying you! So pls do your job properly. We will definitely cancel our membership and find a company that will deserve our money. I was really upset! Waste of money to join here in RACQ!
Lots of different staff
One of my clients damaged my car severely. Had to ask RACQ all the questions like about a rental car etc (nothing was offered). Repair took an extra 2 weeks so I had to extend the rental. Then I was refused an extra 2 days on the rental despite my car still not being ready to be picked up.
Additionally,I was asked every time I called about my address and had to get it changed every single time. There is email evidence of an address change. Sorry guys,not good enough. Some staff were very helpful,some the complete opposite
6 week repair. Damage while at RACQ repair shop.
Avoid at all costs. Not good value in any way.
Their policy is 14 day car hire, they will tell you it will be fine and could be extended upon review but they won't. Takes the RACQ certified repairer a week to assess and a week and a half before any parts start to be ordered. Takes 14 days just to start the process! They will happily leave you high and dry without a car and expect you to deal with it. Car was also damaged and scratched while in the care of RACQ being fixed. RACQ will not care for your concerns and will not show any compassion. Please avoid, do yourselves a favour.
This is imperfect cant live with this insurance company
Absolute terrible insurance company.. lie after lie for about 12 weeks and still counting still have not got my van back.. took 4 weeks to just assess the damage.. it was my fault as driver and am learning from my mistake the hardest possible way
Rip off for renew car insurance
If you are loyal with them many years multiple insurance ,no claim ,insurance going dramatically up.Another insurance (no dodgy) company giving to us better quotes and we don't have with them any another policy!
- ‹ Prev
- Next ›
Questions & Answers
I am looking at a repairable write off vehicle that has to go through an inspection yet and if it passes with flying colours does it cost more to insure it or just the same as non-repairable write off?
Had RACQ vehicle inspection all oked by racq continued with purchase, then 4 months later car blew the motor 2 mechanics said the problem would have been there for a long time. Do we have a case. Sharyn reply to firstname.lastname@example.org
We have submitted a car insurance claim on the second of March. To this day, we haven' heard anything form RACQ. We called them several times, and they say that they are trying to get in contact with the other insurance company. Is this delay standard?
I have been an RACQ/NRMA member for 25 years and an insurance policy holder (of various types) as well. I am seriously considering cancelling my other two policies if this is the service i will receive when i need them.
No this is what RACQ does.
They stuff you around for months on end hoping you will go away.
Report them to AFCA.
AFCA are VERY aware of RACQ and currently have a number of complaints against them.
Email me at ashj644@gmail if I can be of any assistance.
I'm a former investigator and have lots of experience with rogue insurance companies
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.