rip off fools
800$ new car policy ,2 weeks old,other party wrote my car off so aami paid out,racq didn't want to refund or transfer policy to new car,stay away from RACQ, these are professional crooks
Agree with another reviewer - you have to do all the work
My daughter was backended by a driver in regional area, in a no-fault accident and it caused her no end of grief. Our family was all with RACQ MV Insurance for our 4 cars. On the side of a busy highway, with emergency vehicles and police all around, RACQ asked so many questions of my husband when all we wanted was to quote her membership details, and find out if a tow truck which had arrived could take her car back to their depot and be covered by her RACQ comprehensive car insurance. And then although she had a lot of details, including the...other driver's address and insurance details, RACQ wouldn't accept the claim because they couldn't find their address, and our daughter had to contact the other driver several times, as RACQ kept asking for more detail. Turns out the other driver was in a new estate, but that wasn't my daughter's fault. Why doesn't RACQ have more up to date records, and why do they not make it easier to get assistance in an emergency, when my daughter was in shock from the accident?
RACQ make you do all the work
Involved in a car accident on the 11th of Feb. Fully insured with RACQ with 3 cars for many years. You have to make all the phone calls as we have not been called once by anyone from RACQ, I raised a complaint and was told I would be contacted, this has not happened and I was hung up on and I was not rude at all
Please do yourself a favor and don't get insurance from these guys
If you are in Brisbane do not get your car insurance from them, first of all they send you to a repair shop that has terrible reviews and take almost 2 months to even look at your car then they get wrong parts then and you to a guy that calls you whithin 3 weeks or when he feels like . It has been 4 months and still waiting on parts and a phone call
I am very disappointed about racq car insurance!
I am very disappointed about racq car insurance! Last year November a crazy lady speedy off the highway and hit my car but unfortunately there is no camera on that road, the crazy lady lie to her insurance company and denied her fault. Racq is useless to do anything and asked me to responsible for this accident. I nearly have been killed by this bad woman and now suffering injustice. And it's very difficult to reach the racq phone number, staff very rude! I am going to quit racq insurance company!
Terrible car insurance
I've never dealt with such terrible insurance company, so slack and incompetent. I've had to keep on calling them about my claim after a car accident with one of their client ( i'm not at fault). I emailed them the details of the accident a week later and only about 2 1/2 months later they sent to me to get a quote for my car and will call me back on Monday. But it been 6 days, no one call me back, so i end up calling them. I came across a smart aleck telling me they still assessing the quote and not to drive my car if it is not safe ( so how the hell do you think i can go to work without my broken car, thanks for the advise). Still in dispute about this, but worst car company ever.
Collision repairer choice is terrible. Car is still not fixed, and they do not care. All emails phone calls etc ignored. Outside and mechanical issues, not fixed, even after returning it twice.
- Comprehensive Car Insurance
- Verified customer
Worst Insurance: Stay away
The policy was not the most expensive but was still way more expensive than a lot of its competition.
A claim was lodged, they only fixed the exterior of the vehicle, did not address the leak issue that arose after the accident. Claim was lodged October Mid, dispute was raised in November. They told on January 2, and that they will not fix the car. They still have my car and has not even returned it.
Stay away from them.
Absolutely pathetic. I've never dealt with such an incompetent insurance company. I've had to constantly call about my daughters claim after a car accident (she was not the at fault driver)
They haven't even bothered to chase up the other party even though we have filed a police report.
They leave you on hold for an hour, only to give you no information.
Take your business elsewhere. They are useless and deserve the bad reviews.
I was recently hit from behind at a roundabout. I called racq straight away, and initially everything was fine with regards to organising repairs. But upon asking about a hire car and this being covered by the at fault parties insurance, was told I had to contact them and ask them to lodge a claim. I would then have to contact his insurer to organise reimbursement. What? I've been paying racq comprehensive insurance premiums for 20 years and am expected to do all the work! The guy who hit me was awful and abusive, I was in shock and had mild whiplash. Everytime I call racq I have been on hold for 30 minutes. I lodged a complaint 2 weeks ago and haven't heard a word. Avoid racq please people!!
How to get RACQ to pay out on a stolen car claim
As a Gold Member and loyal customer of RACQ for 30 years, I was disgusted with RACQ when we made a claim for my son's stolen car valued at approx $ 10,000. The car was recovered by the police the next day, badly damaged. RACQ assessor agreed to write off the vehicle. We are still waiting after three months for the claim to be paid. RACQ have subjected my son to incredible interrogation and investigation demanding phone records, bank statements, police record, driving history etc. The saga continues, we have complained to AFCA. There seems to be...no end in sight to the witch hunt to avoid paying on a claim. Thirty years as a good customer with minimal claims is obviously worthless to RACQ. Beware of insuring with this great all Queensland member owned organisation. It seems RACQ works for its members except those who make claims!
Unbelievable price increase on premiums
I have been with RACQ for years with full comprehensive car insurance. This year my premium came in at $230 more expensive. I have never had a at fault claim and am a rating 1 driver. When I contacted customer care and asked the reason for increase they could not Give me a answer. I therefore shopped around and found Suncorp comprehensive car insurance to be exactly half the price of my RACQ premium. Shocked I called Suncorp and asked if it covered all the extras as my current policy and the answer was yes. Did my homework reading first what wa...s covered and yes it was identical cover. So , goodbye to RACQ because loyalty means nothing to them and Im pleased to save substantially switching. Do your homework and shop around if they increase your premiums to unacceptable prices for no valid reason.
Terrible Service from RACQ Insurance
I was involved in a car accident where the other party was at fault and insured by RACQ. I have never been exposed to such terrible customer service. The first time I called I was on hold for half an hour and then given misinformation about where to take my car for repairs (the repairs place said they didnt deal with RACQ). The second time I called I was on hold for half an hour again, then a woman spent 5 minutes taking a whole lot of personal information, then said she had to transfer me and then I was hung up on after another long wait. I th...en called again was on hold for another half an hour and organised the repairs but was put through to a hire company who despite specifying this didnt have the age appropriate baby car seat I needed. I then lodged a complaint which I have never heard back on. I then called again, was on hold for 45 mins but was finally able to organise everything. Yesterday i took my car to the repairer but the repairer has called twice to say RACQ hasnt authorised the repairs! I just believe the poor service from this organisation. I will choose never to deal with them in the future if possible.
Pay Agreed Value Premium Receive Market Value Payout
I contacted RACQ to obtain a quote for insurance on my camper trailer. The consultant asked me how much I wanted to insure my camper trailer for to which I responded. All other questions were answered and then finally before they gave me the cost the consultant stated: the quote is based on the sum insured or market value, whichever is lower. ???? I had to question this. Why did you ask me how much I wanted to insure my trailer for (e.g. agreed value and charge me the premium against that cost) and then give me market value (which will no doubt...be less than what I am paying to insure it for) when it comes time to a pay out. The explanation made no sense: Caravans and trailers are not like cars where it is easy to get market value rates for them because there are limited makes/models. There are so many varieties of caravans and makes/models we dont have a market value base for them. ???? What??? You charge me the agreed value premium price because you dont know what the market value is but if I make a claim suddenly you are able to obtain a market value which will no doubt be WELL below what I am paying to insure it for. I feel like my intelligence is being insulted!
Car stolen was for sale prospective buyer took the car to pay for the car in my bank account. Never happened and the car wasn't returned. Reported the car stolen to Police. Car recovered and in the Police holding yard. Car picked up by RACQ and assessed and was deemed as a repairable write off and reported to Department of Transport. 6 weeks it took RACQ to investigate the claim with minimal communication of the progress of the claim. Finally the outcome of the claim was declined as the car was not deemed stolen and car was involed in criminal activity and the car was taken to a salvage yard and I was then told I had to sort out what to do with it. I have escalated a complaint to ACFA
Motorhome coverage Farcical.
Rang up today to pay our roadside on my wifes Lexus.
We are insured with RACQ for 3 vehicles and have been for years. Given todays experience , it might be time to reassess.
After trying to upsell the roadside on our trailer, I was advised that RACQ now insure Motorhomes.
Well what a farce.
Is the Motorhome visible in any way from the street.
What is the split value between the cab chassis underneath and the motorhome built on the unit.????????
CIL just insure the whole vehicle as it is registered , " a Motorhome".
Is it behind locked gates?
I will not be digging a hole at the back of my home , to hide what is a " Heavy Vehicle" to satisfy RACQ, s paranoia....
It is easy to make a claim, they will look after you, But the premium jump of $98.00 from the previous year is just unexpectable, RACQ tells me it's an increment!!!! of $98.00.!!!
Have been with RACQ since 1999. RACQ road side for $139. and Car insurance for$456. this is a total of $595.
Youi is quoting me $302 with all the bells and whistles.
Ripp off, trapped me, Gave me stressful headache, Had to pay my excess even though it was not my fault
Gave up on me, didn't even investigate well, it was not my fault. We pay insurance for them to work for us but they told me to take your car for RACQ repairer shop and it's not my fault and no excess fee from me, but 2 days before I had to pick my car they said I had to pay $750 excess fee to get my car, they lied n trapped me, cheated, so I had to pay the excess to get my car, I would have fixed the damage for $300 at other shops, they ripped me n lied to me trapped me, Please never go with RACQ, I strongly suggest. Staff are so rude too, just Ripp off, and stress , headaches.
I have been with racq insurance forever and ctp yet this renewal they tack on 10% to my policy of 5 cars, no claims! Why? I check with other insurance company and beat their price no trouble, since they had the big change the company has gone backwards, no more business for them also staff not so nice anymore
60 minute wait time to discuss the claim
all good with till the time you make a claim with RACQ.Your nightmare starts after you make ur claim. in some cases i waited for 1hour 20 minutes and then call dropped. a minimum of 30 to40 minutes wait. they dont even have a call back facility to help their customers. Diagonally opposite to their ads
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Questions & Answers
I am looking at a repairable write off vehicle that has to go through an inspection yet and if it passes with flying colours does it cost more to insure it or just the same as non-repairable write off?
Had RACQ vehicle inspection all oked by racq continued with purchase, then 4 months later car blew the motor 2 mechanics said the problem would have been there for a long time. Do we have a case. Sharyn reply to email@example.com
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