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RACQ Roadside Assistance

RACQ Roadside Assistance

2.8 from 103 reviews

See the Best Roadside Assistance Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(42)
(1)
(2)
(9)
(49)
  • Customer Service
    3.1 (16)
  • Timeliness
    3.3 (15)
  • Job Satisfaction
    3.4 (15)

Reviewer Photos & Videos

  • More

Road side assistant ultimate cover is a excellent product

published

Roadside ultimate is efficient, effective and worth the extra money for when your travelling. A excellent service for when you need it most. Customer service representatives are professional and really friendly. First time I have ever left a review for anything so it has definitely been a great experience.

Customer Service
Timeliness
Job Satisfaction

Thanx to my knight in RACQ van with flashing lights!

published

Yesterday was stuck in under cover car park in Coolangatta with my car not starting even through it let my into the car it wouldnt start! Very frustrating! Rang RACQ lady was very reassuring and around 1/2 hr later he turned up and after awhile of trying different things he put a new battery in my remote and it worked! Might seem so trivial to others but I had an appointment in Vasity Lakes to get to,so meaningful to me to be on the road asap! So thank you my knight in that van with flashing lights! You were very appreciated with your quick response! Wouldn't do without this service! 65IMI RC

Customer Service
Timeliness
Job Satisfaction
cjones

cjonesbrisbane

Racq ultimate

published

Purchased racq ultimate road side in July with caravan though wow $279 that’s a lot we’ll have to eat my words will never be without it
Just had a tow from Agnes Waters Qld to Brisbane over 409klm ( at no cost) with a fantastic tow driver Johnfrom Avondale Motors . Got totally stuffed around in Bunderberg but Racq were amazing sounds like a lot but it’s so worth it

Customer Service
Timeliness
Job Satisfaction
Genevieve

GenevieveQueensland

RACQ Rip off

published
Customer Service
Timeliness
Job Satisfaction

Wendy

WendySouth East Queensland, QLD

  • 2 reviews

The app is not user friendly for small screen phones as the Next button is so low on the screen you cannot touch it.

published

I have an iPhone 6, because my screen is smaller than the current phones I was unable to progress past the safety message because the Next button was too low

Customer Service
Timeliness
Job Satisfaction

Fair Go

Fair GoFair Suck, Of The Saveloy

  • 18 reviews
  • 228 likes

RACQ ARE LIFE SAVERS

published

When our bucket of bolts Volkswagen Tiguan recently broke down and left us stranded on a motorway, RACQ was there in around 20 minutes and although they couldn't get the car going, they arranged a tow truck within another 15 minutes. Cant imagine not having RACQ Roadside Assistance. Its really a no-brainer !.

Customer Service
Timeliness
Job Satisfaction

zekiwi

zekiwiFar North Queensland, QLD

  • 3 reviews

I would love to give negative stars. Horrible.

published

Broke down on a servo driveway on a highway, AANT agreed that the car cannot stay were it was. As it was after hours on a Saturday the car was towed to a holding yard till Monday. Monday comes and RACQ refused to cover the remaining tow as they classed the tow to the holding yard as my one tow even though there was nowhere else to tow it to. I have now canceled all racq relater products.

Customer Service
Timeliness
Job Satisfaction

Ham

HamWide Bay-Burnett, QLD

No response from them! Will cancel my RACQ products.

published

Called them today as I had my tyre burst. First time they answered saying they will find the right person then as my situation was not dangeroys and i was ket on line for ten mins. Then i called again and no response at all this time!! I had to call a friend to help me out. It is true it is Sunday but this is not excuse. I will stop burning my money with RACQ.

Customer Service
Timeliness
Job Satisfaction
Des C.

Des C.Darling Downs, QLD

Inefficient

published

Broke a fan belt
Described the make and model of my vehicle but no, can't supply a belt, the car must be towed !
Waited over 2 hours for the tow truck then spent another 2 hours getting the car dropped off and cab fares to buy a fan belt for $4.50 and fit it myself !!!

Richard Sinclaiy

Richard SinclaiySouth East Queensland, QLD

Long wait

published

Today my wife suffered a road accident that required a tow. RACQ were contacted and we were told we were in priority queue.
One and three quarter hours later we received a call from RACQ towing to say they had only just received the job.
This is not good when we were supposed to be in priority queue and yet no one forwarded to job to the tow people for 105 minutes.
Ty RACQ

Richard Sinclair

Customer Service
Timeliness
Job Satisfaction

Should be told

published

My partner has been with racq for many years and for the last 8 at least has had 2 brand new cars which come with free roadside assistance so long as she serviced the cars at the dealership which she always dose my question is should racq inform her of this when she fronts up to pay her yearly fee for roadside assistance and just offer a top up because they would know her car is already covered I think it's a bit like the banks charging people that dont realise and maybe should be looked into and money paid back to people that already have the service instead of just taking it and hoping nobody questions it will be looking into this further as I think it is wrong to charge people for something they already have

Customer Service

Lukas

LukasSouth East Queensland, QLD

  • 3 reviews
  • 6 likes

very very ordinary

published
Customer Service
Timeliness

Gillian Foote Johnston

Gillian Foote JohnstonSouth East Queensland, QLD

Nomad Caravan Tyre blowout on Highway.

published
  • +1
Customer Service
Timeliness
Job Satisfaction

Chris

ChrisSouth East Queensland, QLD

  • 5 reviews
  • 10 likes

Bad service!

published

Deceiving. Called because car wouldn't start. Told would be there under the hour. Sent a text to track vehicle coming to job. Went right down to 0 mins and was in vicinity of location for several mins then all of a sudden got a message your service has been delayed and nothing. After two phone calls one guy said he went to another job in the same vicinity the other said they were having trouble with the tracking device. Turned up just over the hour. Don't send a track if you are just going to abandon. I can understand if it is an emergency but wasn't any such thing. Apparently my problem was a bad connection. Literally took 2 mins. Bad service!

Job Satisfaction

RACQ will take your money, but decline to assist you consistently.

published
Customer Service
Timeliness
Job Satisfaction

Fast, Efficient, Friendly Service - 10 out of 10

published

17/9/19 - Roadside assist required due to battery failure, heart sinks...
Gary from RAQC Cairns is on the scene within 15mins!
Professional, courteous and extremely knowledgeable...explains in detail everything he does(in layman’s terms)
Shows the fault report, swaps batteries in record time and triple checks everything is hunky dory...
No charge due to warranty...nice.
What an asset to your company, could not fault his service and would highly recommend him and the RACQ.

Customer Service
Timeliness
Job Satisfaction

Maureen

MaureenSouth East Queensland, QLD

  • 2 reviews

Excellent professional service.

published

I can’t believe how fast the service was; from the time I called for assistance (1151) to when help arrived (1205) and even the speed in diagnosis of the problem. Thank you

Customer Service
Timeliness
Job Satisfaction

One   happy  clicker

One happy clickerSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Always on time and professional services.

published

Excellent service found the electric problem and also provided a new battery and very helpful to a pensioner I would have to give them and the professional mechanic 10stars .PJ.


Happy

HappySouth East Queensland, QLD

  • 2 reviews

Fast, Friendly and Professional

published

I've been a member of RACQ since 2004. I have had always received prompt and professional service when needed. Today's experience was no exception. Went away on a 2 week holiday and came back to a car with a dead battery. Rang RACQ...phone response was prompt and friendly. Fortunately, a mechanic was available nearby and arrived within half an hour. They had the type of battery on hand (AGM type) and we were all good with 20 minutes. Patrick the mechanic was very courteous and professional knowing exactly what he was doing. Thank you!
I can see some negative experiences of other members in this site as well but we must be reasonable when external conditions are contributing to the times when high demand is placed on limited resources.


Dale - roadside mechanic

published

Dale from Gold Coast roadside assist was a fantastic help. Very informative and friendly. Took the time to explain things and provide suggestions whilst efficiently solving the issue. Thanks Dale.


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Questions & Answers

Karl Q.

Karl Q.asked

Does racq cover you if you are at fault of putting wrong fuel in your car and have full insurance

1 answer
Fair Go
Fair Go

I'm fairly sure you would get a tow to a mechanical workshop as flushing fuel tanks and lines is a workshop job. bye


Knowlsey

Knowlseyasked

What does membership cost

2 answers
One   happy  clicker
One happy clicker

It's not what it costs you get what you pay for as a pensioner I would not be without it just a few months back I needed a battery was replace at home and a flick service check from. Around 100dollars a year to premium I have the basic and .over 10years have needed help dozens of times they always gave outstanding service thank you RACQ PJ.. Xoxo.

Fair Go
Fair Go

Can you really put a price on the following...driving 110kph, car stalls, pull over, car wont start, oil on road under car, motorway traffic flying past you at 110kph, hot day of 32c, no where to go, call RACQ and there in 20 minutes to help and a free bottle of water. Arhhh, LIFE SAVERS !. bye


shae w.

shae w.asked

If I cancel my roadside assist that I have paid for the whole 12 months, will I get any of my money back? I no longer need the roadside assist.

1 answer
Boleropilot
Boleropilot

With RACQ you will not get a cent back unless you have another vehicle with them, and even then they will first tell you NO REFUND but if you bar up they change their mind. Appalling service even though I did get what I wanted. Personally if it's not illegal then it is simply disgusting company policy. If there was any other option I would be out of RACQ in a flash - and I'm a Silver member with over 20 years membership....


Get an answer from our members and RACQ representatives

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