Reviewer Photos & Videos
Proud to be in RACQ
we are very grateful for the prompt service that we have received from RACQ,recently we had rouble with our caravan and car....the caravan was taken care of by Trail A Van centre in Toowoomba,they are not there recognised repairer, we had our van taken there and could not be happier with the repair and service, we hope that they choose this centre again. We then picked up the van and the car broke down...had it all towed back to TRAIL A VAN centre until we could get the car fixed (long weekend)they were very helpful in finding the repairer for ...the car as we dont live there, once again RACQ were called to transport the car. We are so proud to be part of a great institution and will keep our insurance with them. On a lighter note i was at my daughters place over Christmas and her car needed a battery, called RACQ and just like that a new battery and the gentleman that came helped me with the Flamingo (picture attached) Thank you RACQ Reg and Lynn Thompson
Don't waste your money on RACQ road side assistance.
Don't waste your money on RACQ road side assistance . I waited 50 minutes to get assistance for my car flat battery but no help. Asked someone from the parking lot to help me out. I don't see any value spending money on RACQ roadside assistance.large numbers of Queenslander are paying yearly roadside subscriptions but it's look like RACQ is not willing to upgrade it's services and spend money to help out customers. It seems like monopoly of RACQ in the current market condition. I will be looking for other options anyway.
Reasonable response time , Excellent knowledge , reassuring and efficient .
Purchased a secondhand vehicle from a dealer on a Friday , drove to a family members home parked , Sunday it wouldn't start , rang the road service number and was attended within the hour ( excellent for a non urgent call out , Id emphasised it was not high priority as I was at a home and off the road ) The young man was polite and quickly went through his checks and found a wire connected to the starter motor from the engine was loose , he re-positioned it to be sure the car would then start , it did , He advised me to take the vehicle a workshop to have the issue repaired . I was impressed with his attention to safety procedures and reassuring calm manner . Clement_Hubber
Very poor, bordering on total incompetence
I called about my car wouldn't start. A mechanic arrived and checked the ignition switch and starter system by turning the key. It didn't start . So far so good. He then jump started the car and tested the battery with a multi meter. He then concluded the battery was good and functioning properly but the starter motor needed replacing. I thought about what he said and it didn't really make sense that the battery was good when it needed a jump start and the starter motor was broken/worn out when it quite obviously just started the car with a li...ttle extra battery power. I decided to check the battery myself and found it to be holding 12 volts but was low on cranking power. I borrowed a jump starter and started the car without any problem . I checked the battery and charging system while the car was running and found the alternator was overcharging a little and I thought maybe the battery is short on water/electrolyte. The battery was short of water in the extreme. It took a liter of water to fill it . I recharged the battery overnight with a charger and again tested the charging system when I restarted the car . It is now charging correctly and the starter motor is fine. Whether the battery will last much longer, I can't say but for now the car is fine but I've lost all faith in the RACQ.
Shane is great
Highly recommend Shane (428). Car was not able to start at Windsor, he eliminated issues with the battery, fuel pump etc. Finally asked had we dropped my car key which i had, where he suggested maybe the chip had fallen out. He went back and searched for the chip and found it on a busy street. Saved the day!
Had to wait 3 hours in the middle of a street no one showed up- paid for a tow service at the end
I had to wait for three hours and no one showed up. Very frustrating.
I had to pay $99 to a tow truck to take my car to somewhere safe. Two other RACQ trucks just passed me. I expected more prompt response.
Iam very pleased with with the service that l received when l had a break down along Bruce high way with 3 kids below 7yrs in the car.l did not have a policy then,but the help l got was exceptional.l not sure if l was allowed to write names so l will just say her name is D.........she was exceptional ,l was surprised by how much she cared about our safety, assured us through out while waiting. the tow truck arrived in less than 30min.A very kind and friedly guy arrived his name is C........his priority was the safety of us.making sure ...that the children don't wander to the road while l was getting stuff out of the car.To be honest l can't thank you enough you guys you made our da.you do your work from the heart keep up your good work .We appreciate your service.
Prompt caring service
My car wouldn’t start - battery problem. I called the RACQ and they arrived within the specified time to install a new battery which was carried out efficiently. After this a warning light appeared on the dash during the drive home. This is quite common. We called back to the technician, who drove to our home and fixed the problem. Nothing was too much trouble for them. I would never let my membership lapse. It’s reassuring and great value.
Amazing service, True Oz hospitality - A company that surely cares
I was in a rental car at wet'n'wild, as it was raining we went back to the car placed my daughter who was sleeping in the car seat and went to jump in the drivers seat and the car doors auto locked. After frantically running around, the staff called RACQ and within minutes we had nearly 3 rescue vehicles come in, the technician was so prompt and in less than 5 minutes reunited us with our daughter. He was so amazing and did not charge us anything, (cut price rental company mentioned they would not cover this) the tech mentioned he was there to ...help, I hugged him and thanked him for helping us. Sometimes all it takes is care and love to help someone and the tech did this in the best professional manner, I could not get his name at that moment, during this time, 2 other rescue vehicles came to assist as well. To be honest something like this overrides so negative reviews, as a business you are always going to have some upset customer but in all honesty, I cannot simply praise them enough as they have some excellent staff who simply go over and above. Big thumps up!!!!!
Fantastic Service - Really Helpful & Professional.
Forty minutes from my initial contact till I drove away.
The lady, I initially spoke with over the phone and the gentleman, who changed my battery both provided clear and precise information and very really friendly. Overall excellent service.
- Verified customer
Valueless uncaring faceless corporate Cash Grab.
Today I received my annual renewal notice, problem is it's all wrong!!!
After 16 years I have had ZERO benefit from this so called club. The discounts offered using your membership card are either more expensive than a normal walk in customer price or non existent even in places that are claimed to offer them. My Insurances were always more expensive with RACQ than most others even with the so called member discounts. Finally three years ago after buying a new car for my wife I had her car added as the main vehicle to ensure anyone who drove it...
Misleading advertising of a membership service product
I had always considered RACQ to be a reputable organization until a series of experiences enlightened me to the fact that this isn't the case.
I recently looked up RACQ's information on Ultracare which is the level of cover I have been paying for over many years. My son also held Roadside Extra cover for some time, but as a casual worker dropped this in January to cut expenses.
Clearly stated in RACQ's Ultracare description - "Ultra Care includes personal cover for you in any eligible car, plus you can nominate another car in your household tha...
2.5 hours wasted, set me with a third party, unprofessional and bad customer service.
My car got stuck in a muddy puddle, I waited for 90 minutes and got told they sent a third party company called Harvey and this third party refused to do the service because it is raining and wet. They contacted me with this third party who had a horrible attitude and really bad customer service and after 2 and half hour just told me can’t do anything. Useless and unreliable!
Thank you Stuart!
My daughters car had a flat battery, and luckily we had insisted she had RACQ. Roadside Assistance. Stuart arrived today within a very short space of time. He was extremely professional, warm and knowledgeable. We were at McDonalds Brookside on Osborne Rd Mitchelton. Hopefully he sees this and knows how grateful we are! Great job Stuart!
My usual 24 hour mechanic shut down quite recently without notification. The phone recording didnt state that the place had shut down and so I was emergency towed to the mechanic in the late hours of night to find the place had been abandoned. RACQ then unloaded my car and left me at an abandoned industrial block in the middle of the night in a storm by myself and drove off, because of their 'one tow per job policy'. I called racq and under the circumstances they offered to tow the car back to where I had broken down originally as no mechanic ...was open at that time to take the car too. But then said because of the tow back I could no longer tow my car to another mechanic. When i made the complaint the woman on the phone said it was my fault the mechanics were not open and it was not against their policy to just leave me there. They just put the blame on me and said theres nothing to say they cant leave me in such a situation, although it may have been morally incorrect, they are fine to leave you without help in an abandoned location as it counts as your free tow.
2 and a half hours wasted
I waited for 2 hours for a tow truck for one to eventually, show up i hailed it down as it completed a u turn to drive completely past me twice. I called racq for them to inform me that it was a coincidence that the truck was there at 9:00pm at night in a quite suburban street and I would have to wait another 30 minutes for a truck. If I would have known this service was so useless I would have paid for a private tow truck and never purchased a subscription. Take this into account when you think of purchasing this service. Thanks.
Questions & Answers
What does membership cost
It's not what it costs you get what you pay for as a pensioner I would not be without it just a few months back I needed a battery was replace at home and a flick service check from. Around 100dollars a year to premium I have the basic and .over 10years have needed help dozens of times they always gave outstanding service thank you RACQ PJ.. Xoxo.
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