RACQ Roadside Assistance

RACQ Roadside Assistance

 Verified
RACQ Roadside Assistance
2.9

335 reviews

PositivevsNegative
46% · 153175 · 52%
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Customer Service
3.1
Timeliness
3.2
Job Satisfaction
3.2

Reviews

335 reviews
C6
C6AU6 posts
 
Pete
PeteNorth Queensland, QLD
 

Emergency fuel rip off

Ran out of fuel due to faulty fuel gauge. Racq arrived with emergency fuel. I new I had to pay for it, my issue is that fuel was $1.79 p/litre at that point in time but when RACQ arrived with the emergency fuel and refueled me, I was then informed the price was $2.50 p/litre so $25 for 10 litres. Talk about a nice little side earner. He already had the fuel when he arrived and didn't go out of his way to get it on the way as I hadn't told RACQ what I thought the issue was so $0.71 cents per litre on top of current servo price is ludicrous. I pay for the service but it seems that's not enough and they get you wherever they can when your at your most vulnerable. Thanks RACQ
Customer Service
Timeliness
Robyn T
Robyn TSouth East Queensland, QLD2 posts
 

Thanks Peter - Roadside Star

I must commend the high level of service and support I received from Peter No 405, Thursday June 6. Not only did Peter arrive in half the expected time, he quickly identified the problem and had me back on the road within minutes. As I only had enough phone battery left to call te RACQ, I was grateful Peter found me and my car without any hiccups. I view my RACQ membership as incredibly valuable. Thanks Peter.
Robyn - a long time member. Show reply
james hamilton
james hamiltonWide Bay-Burnett, QLD10 posts
 

Car holding charge add on

Car towed to nearest holding compound, but charged a $150.00 release fee.
Contacted Racq to have this checked, received the fowowing reply. We have received feedback regarding towing charges.
To review your concern, please advise the registration of the vehicle/s that were towed by RACQ.
Once the review is completed, an outcome will be provided.
Your case reference is CAS-160230-K4G6Y3.
I am still waiting 2 weeks later. Not a big deal but worthwhile asking I thought.
Customer Service
Timeliness
Job Satisfaction
Vee
VeeSouth East Queensland, QLD
 

Outstanding Service

Call out was late April 2024. Wait time was only 10 mins and I was very lucky to have 2 RACQ Road side assistance guys turn up (1 in training). I had 1 vehicle with a flat battery and a 2nd one bogged over the concrete of the driveway. They put both cars into place where I requested. 10 stars for exceptional service and going above and beyond my original call out for a flat battery. Keep up the good work guys! Call centre service was also exceptional. RACQ Break down service has saved me money over the many years I have been a member.
No Fair Deal
No Fair DealSouth East Queensland, QLD20 posts
 
Barbara Dolanowska
Barbara DolanowskaCentral Queensland, QLD3 posts
 

Not worthy to be a loyal customer

Just got a renewal for house and contents insurance. Suddenly the new premium is $1010 higher than last year
Matt K.
Matt K.South East Queensland, QLD
 

Great towing service

Fantastic roadside assistance when the breaks on my vehicle became faulty and it had to be towed to the service dealership- on time and efficient towing service- great service- thank you!
Christine K.
Christine K.South West, WA
 

Brilliant Knowledgeable and Rapid

Wow. Excellent service. I’m an RAC EA member, phoned there number and was immediately put through to RACQ, they accessed my details and borrowed car details instantly. Advised an hour before service rep would arrive 10-15 minutes later they rocked up, knew the car well. Problem sorted rapidly with excellent knowledgable advice to avoid in the future. GREAT SERVICE
Darrell W.
Darrell W.
 

Absolute waste of money

Absolute waste of money, call for help within the distance paid for, they come out, hardly look, put it in the too hard basket and basically told me they couldn't be bothered
Izac
IzacSouth East Queensland, QLD
  Verified

Excellent customer service complemented by friendly experienced Mechanics

Excellent service complemented by good honest Mechanics.
Had issue with my car battery on Saturday 20/4/24 .
Contacted RACQ for help the mechanic arrived within 15 minutes and helped me out his Nan was ( Marc ) top bloke he replaced the battery and get me back on the road .
John T.
John T.2 posts
 

Excellent help RACQ

Friday PM,travelling all day,called roadside with failed RAV4. A very experienced Anthony,the mechanic assisted and was most efficient. His attitude excellent and a nice man as well. Great work RACQ.55yrs a member and worth having for sure.
Jean
Jean
 

Helpful assistance

Bouquets to RACQ for prompt service today.
Thanks so much Paul.
Ben
BenSouth East Queensland, QLD
 

Exceptional service

Had a dead battery and two stuck windows.
Took 15 minutes to get to me and about 45 minutes to fix both windows and the battery.
Absolutely amazing service and explained everything to me as he was doing it. Could not be more thankful for RACQ Roadside assist. My car now works again!!! Yahoo
Kel M.
Kel M.2 posts
 

Awesome Work

Took about 20minutes to arrive, job took about 5minutes to complete. Phil the assistant was very friendly and helpful, truck was extremely clean and very well organised. Brilliant work, I wish there were more people like Phil

Questions & Answers

Steve R
Steve R

Can I add an additional vehicle to my RACQ Roadside Assist policy? If so, how?

Owen L.
Owen L.

Can RACQ membership be paid with afterpay?

Judyc
Judyc

Do I have to use an RACQ approved repairer for my car or caravan if damaged?

See all RACQ Roadside Assistance questions

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