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RACQ Roadside Assistance

RACQ Roadside Assistance

2.9 from 127 reviews

Reviews

2.9

127 reviews
5
(56)
4
(1)
3
(2)
2
(10)
1
(58)
  • Customer Service
    3.3 (38)
  • Timeliness
    3.4 (37)
  • Job Satisfaction
    3.6 (33)
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Lynn Thompson

Lynn ThompsonSouth East Queensland, QLD

Proud to be in RACQ

published
Customer Service
Timeliness
Job Satisfaction
Sam

SamAU

Don't waste your money on RACQ road side assistance.

published

Don't waste your money on RACQ road side assistance . I waited 50 minutes to get assistance for my car flat battery but no help. Asked someone from the parking lot to help me out. I don't see any value spending money on RACQ roadside assistance.large numbers of Queenslander are paying yearly roadside subscriptions but it's look like RACQ is not willing to upgrade it's services and spend money to help out customers. It seems like monopoly of RACQ in the current market condition. I will be looking for other options anyway.

Annette C.

Annette C.South East Queensland, QLD

Reasonable response time , Excellent knowledge , reassuring and efficient .

published

Purchased a secondhand vehicle from a dealer on a Friday , drove to a family members home parked , Sunday it wouldn't start , rang the road service number and was attended within the hour ( excellent for a non urgent call out , Id emphasised it was not high priority as I was at a home and off the road ) The young man was polite and quickly went through his checks and found a wire connected to the starter motor from the engine was loose , he re-positioned it to be sure the car would then start , it did , He advised me to take the vehicle a workshop to have the issue repaired . I was impressed with his attention to safety procedures and reassuring calm manner . Clement_Hubber

Customer Service
Timeliness
Job Satisfaction
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Christine

ChristineSouth East Queensland, QLD

Excellent Service Thanks to Chris!!

published

Thank you so much RACQ YOU made our day today specially it’s Mother’s Day!!! I forgot my Key inside the car!!! And in few minutes they responded to us!!! Thanks to Chris for the help!!! I highly recommend RACQ!!!

Customer Service
Timeliness
Job Satisfaction
Pedrotheswift

Pedrotheswift

  • 4 reviews

Very poor, bordering on total incompetence

published
Customer Service
Timeliness
Job Satisfaction

Shane is great

published

Highly recommend Shane (428). Car was not able to start at Windsor, he eliminated issues with the battery, fuel pump etc. Finally asked had we dropped my car key which i had, where he suggested maybe the chip had fallen out. He went back and searched for the chip and found it on a busy street. Saved the day!

Customer Service
Timeliness
Job Satisfaction
Sstk

SstkSouth East Queensland, QLD

  • 3 reviews

Had to wait 3 hours in the middle of a street no one showed up- paid for a tow service at the end

published

I had to wait for three hours and no one showed up. Very frustrating.
I had to pay $99 to a tow truck to take my car to somewhere safe. Two other RACQ trucks just passed me. I expected more prompt response.

Customer Service
Timeliness

Great service

published
Customer Service
Timeliness
Job Satisfaction
Roslyn S.

Roslyn S.South East Queensland, QLD

  • 3 reviews

Prompt caring service

published

My car wouldn’t start - battery problem. I called the RACQ and they arrived within the specified time to install a new battery which was carried out efficiently. After this a warning light appeared on the dash during the drive home. This is quite common. We called back to the technician, who drove to our home and fixed the problem. Nothing was too much trouble for them. I would never let my membership lapse. It’s reassuring and great value.

Customer Service
Timeliness
Job Satisfaction
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Ann

Ann

  • 2 reviews

Great Service

published

I have used RACQ 3 times over last 12 months Service has always been prompt and attendents polite courteous and knowledgable Reassuring I can rely on this service when needed.

Customer Service
Timeliness
Job Satisfaction

Amazing service, True Oz hospitality - A company that surely cares

published
Customer Service
Timeliness
Job Satisfaction
karen.klos62

karen.klos62South East Queensland, QLD

Thank you so much to Ashley who came to my rescue.

published

I had a flat battery and no phone ( one I used from a man in a house where I broke down). Ashley came out within 30 mins and was so professional. He was a knight in shining armour. Thank you so much Ashley.

Francis

FrancisSouth East Queensland, QLD

Fantastic Service - Really Helpful & Professional.

published

Flat battery.
Forty minutes from my initial contact till I drove away.
The lady, I initially spoke with over the phone and the gentleman, who changed my battery both provided clear and precise information and very really friendly. Overall excellent service.

Customer Service
Timeliness

Excellent

published

Short wait time,friendly and professional.
I have needed RACQ twice in the last few months and both times I have been extremely happy. Exceptional customer service from call centre and attending mechanic thank you

Customer Service
Timeliness
Job Satisfaction
Len1010

Len1010South East Queensland, QLD

  • 49 reviews
  • 12 likes
  • Verified customer

Valueless uncaring faceless corporate Cash Grab.

published
Customer Service
Timeliness
Job Satisfaction
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GrahamMac

GrahamMacSouth East Queensland, QLD

  • 36 reviews

Misleading advertising of a membership service product

published
Customer Service
Timeliness
Lina Z.

Lina Z.South East Queensland, QLD

2.5 hours wasted, set me with a third party, unprofessional and bad customer service.

published

My car got stuck in a muddy puddle, I waited for 90 minutes and got told they sent a third party company called Harvey and this third party refused to do the service because it is raining and wet. They contacted me with this third party who had a horrible attitude and really bad customer service and after 2 and half hour just told me can’t do anything. Useless and unreliable!

Customer Service
Timeliness
Job Satisfaction
Monica D.

Monica D.South East Queensland, QLD

Thank you Stuart!

published

My daughters car had a flat battery, and luckily we had insisted she had RACQ. Roadside Assistance. Stuart arrived today within a very short space of time. He was extremely professional, warm and knowledgeable. We were at McDonalds Brookside on Osborne Rd Mitchelton. Hopefully he sees this and knows how grateful we are! Great job Stuart!

Customer Service
Timeliness
Megan

MeganSouth East Queensland, QLD

unreliable service

published
Customer Service
Timeliness
Job Satisfaction
Sofia

SofiaSouth East Queensland, QLD

2 and a half hours wasted

published

I waited for 2 hours for a tow truck for one to eventually, show up i hailed it down as it completed a u turn to drive completely past me twice. I called racq for them to inform me that it was a coincidence that the truck was there at 9:00pm at night in a quite suburban street and I would have to wait another 30 minutes for a truck. If I would have known this service was so useless I would have paid for a private tow truck and never purchased a subscription. Take this into account when you think of purchasing this service. Thanks.

Customer Service
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Questions & Answers

Gary Brown

Gary Brownasked

Can I get a pensioners discount on my renewal ?

No answers
Karl Q.

Karl Q.asked

Does racq cover you if you are at fault of putting wrong fuel in your car and have full insurance

1 answer
Fair Go
Fair Go

I'm fairly sure you would get a tow to a mechanical workshop as flushing fuel tanks and lines is a workshop job. bye

Knowlsey

Knowlseyasked

What does membership cost

2 answers
One   happy  clicker
One happy clicker

It's not what it costs you get what you pay for as a pensioner I would not be without it just a few months back I needed a battery was replace at home and a flick service check from. Around 100dollars a year to premium I have the basic and .over 10years have needed help dozens of times they always gave outstanding service thank you RACQ PJ.. Xoxo.

Fair Go
Fair Go

Can you really put a price on the following...driving 110kph, car stalls, pull over, car wont start, oil on road under car, motorway traffic flying past you at 110kph, hot day of 32c, no where to go, call RACQ and there in 20 minutes to help and a free bottle of water. Arhhh, LIFE SAVERS !. bye

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