Nomad Caravan Tyre blowout on Highway.
We are retired nomads and had a blown tyre on our caravan on the M1 yesterday morning 16.10.19 near the Yatala turnoff, and the RACQ girl on the phone told us to sit in the car and put on seatbelts till someone arrived. She was very helpful and went out of her way to assist us. Then Richard from RACQ was sent out sub contract to Main Roads in a Traffic Response Vehicle to protect us on the highway. He also organised the correct help which was another larger RACQ truck to protect us which sat back 50 mts and another larger Tow Truck (to fit o...ur 27m caravan, which was supplied by the Local Tow company. Richard also noticed the tow truck driver (not RACQ) did not have a clue about loading a caravan (it was his first time) and he offered advice to the man to get the Caravan on the front of the tow truck. Furthermore Richard negotiated with the tow truck driver so he did not "deliver us to the nearest park (and then negotiate)" as stated, as the Tyre company was just off the highway in the next street. Excellent staff choice in Richard and thanks to all the RACQ guys for their help. We felt very well looked after and highly commend your service ....hence we have joined.
Deceiving. Called because car wouldn't start. Told would be there under the hour. Sent a text to track vehicle coming to job. Went right down to 0 mins and was in vicinity of location for several mins then all of a sudden got a message your service has been delayed and nothing. After two phone calls one guy said he went to another job in the same vicinity the other said they were having trouble with the tracking device. Turned up just over the hour. Don't send a track if you are just going to abandon. I can understand if it is an emergency but wasn't any such thing. Apparently my problem was a bad connection. Literally took 2 mins. Bad service!
RACQ will take your money, but decline to assist you consistently.
Recently, I had to call out RACQ Roadside Assistance due to a leaking top radiator hose. The RACQ technician could not run away fast enough, unwilling to help fearing legal redress (in other words, RACQ is a stingy scam, and the technician was just lazy). All I needed was a 13-32mm hose clamp ($2.09 at Repco)!!! He said all I could do was go to a mechanic; he did offer to have my car towed, but as it was 9:30pm that was just a transparent token offering (what mechanic was open at that time in the sticks..?). Thus, I was stranded until the next ...morning: as is expected, the mechanic fees were high (hundreds of dollars to needlessly replace the overflow expansion bottle, hoses, and fittings), and the wait was three days. Thanks for nothing, RACQ -- but feel free to Direct Debit my account each year.
Fast, Efficient, Friendly Service - 10 out of 10
17/9/19 - Roadside assist required due to battery failure, heart sinks...
Gary from RAQC Cairns is on the scene within 15mins!
Professional, courteous and extremely knowledgeable...explains in detail everything he does(in layman’s terms)
Shows the fault report, swaps batteries in record time and triple checks everything is hunky dory...
No charge due to warranty...nice.
What an asset to your company, could not fault his service and would highly recommend him and the RACQ.
Fast, Friendly and Professional
I've been a member of RACQ since 2004. I have had always received prompt and professional service when needed. Today's experience was no exception. Went away on a 2 week holiday and came back to a car with a dead battery. Rang RACQ...phone response was prompt and friendly. Fortunately, a mechanic was available nearby and arrived within half an hour. They had the type of battery on hand (AGM type) and we were all good with 20 minutes. Patrick the mechanic was very courteous and professional knowing exactly what he was doing. Thank you!
I can see some negative experiences of other members in this site as well but we must be reasonable when external conditions are contributing to the times when high demand is placed on limited resources.
Appalling service and complaint resolution.
Last Tuesday I called for roadside assistance after my car failed to start, the Attendant showed up relatively fast but that is where the good service stopped.
The attendant jumped started my car and let run for only a couple of minutes (not allowing any charge to get in) before turning off the car, giving an intimidating ultimatum of buy a $210 battery from him or walk over a km to super cheap and buy a $190 battery from them and they would charge $20 to fit it... not great options considering we had a toddler, 6 week old and two dogs with n...owhere safe to sit other than the curb of a busy petrol station or in the hot car. We then called our mechanic (racq approved) for a second opinion who asked the attendant to restart the car and let it charge for a while so we could drive home. The attendant refused and then proceeded to tighten the terminal bolts with his rattle gun and left us there with the only option of walking to buy a new battery. No offer of towing, nothing. My husband then walked to buy a battery and tools to fit it leaving me with both kids and the dogs. While he was gone the attendant returned and gloated about how we had to put a new battery in as though we had any other choice, I then hid in the car while he waited around for a few minutes for some unknown reason. Needless to say I submitted a complaint and expected to hear something other than ‘sorry, we will review it internally but cannot let you know the outcome due to privacy’. Wow, helpful. I am extremely disappointed with this service after being a member for over 10 years, luckily my renewal is coming up soon and I can review my options. I hope that no one else has to deal with this situation of being stranded with no assistance especially with two kids and two dogs alongside.
RACQ I will never jump ship again, you are THE best
I have been in RACQ since 1999, always amazing service, got me out of a few spots of trouble in my time, including towing at no charge! Silly me got new insurance with a different company so I flicked racq and took up the new companies roadside assist. Hah! They shouldn't be allowed to call it that when they say, "We will get into your car, but if the driver has to use the jumper leads it's another $90." What the heck, thats not roadside assistance then is it! THEN, the driver (bless him he did try but poor equipment) could not actually get int...o the car so I was left stranded, lucky I was not far from my mums. Go home, sign up to RACQ again, wait the 24 hours and take two. The RACQ dude not only could flick the switch to unlock my car within moments, which actually didnt work as it had ceased, he then proceeded to use his tool (not that it was advanced, but his skills were! wow) to get into my glovebox (from outside the vehicle remember), find the spare key buried at the back and unlock the car with said spare key! What a legend!! RACQ you've done it again, I will never ever let my membership expire of jump ships again. Always had top service from these guys.
RACQ Battery failed under warranty - they wouldnt replace it
I wartched my single mother neighbour being bullied and not being heard - the driver was beligerent and dismissive. After paying for a report from an Auto Electrician, getting RACQ out - wouldnt replace, then getting a report from Battery World and threatening to cancel all policies (after 2 days) they decided to replace as requested originally under warranty. Disgraceful treatment of a customer.
RACQ battery failed one month after warranty expired
Bought a battery from RACQ when they came out to our vehicle, was more expensive than the stores but was convenient. Battery had a 2 year warranty, it failed after 2 years and one month. Rang RACQ and they told me they are very strict with their warranty dates.
Ok service insane pricing for items.
Battery went flat on my car ,RACQ told me that they have a suitable battery for $278 and that I wouldnt be able to buy it cheaper anywhere else; this is for a 96 commodore so that made no sense, rang around to a few battery/auto stores most expensive was much less than this and I got one for $128. All stores had the battery in stock so no idea why RACQ told me such a stupid lie.
Scammed into buying a battery charger
Called for a flat battery. The guy said it was practically brand new, nothing wrong. Just a light left on from not shutting my boot properly, hence the flat battery. I was in a hurry he told me I needed to buy a battery charger. In haste i went ahead & did. Phoned RACQ 3hrs after to inform them. They've essentially told me it will have to go through an investigation process & even then no guarantee of a refund. This cost me $125 for a device I didn't want or require & haven't even taken out of it's packaging. It's shameful.
What a Joke!
Received a renewal today addressed to my mothers estate - she passed away in March last year. Thought I would do the right thing and tell them not to send any more mail. It was address to the estate so I guessed they knew she had passed. After selecting from 7 choice son the phone; keying in membership number and date of birth - they ended up call me back.
Did not want to speak to me until I send a copy of the Death Certificate..... REALLY!
Didn't need that detail when we closed her insurance policies.
In the end just threw the renewal in the bin. Wonder If there will be a reminder
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Questions & Answers
Does racq cover you if you are at fault of putting wrong fuel in your car and have full insurance
What does membership cost
It's not what it costs you get what you pay for as a pensioner I would not be without it just a few months back I needed a battery was replace at home and a flick service check from. Around 100dollars a year to premium I have the basic and .over 10years have needed help dozens of times they always gave outstanding service thank you RACQ PJ.. Xoxo.
If I cancel my roadside assist that I have paid for the whole 12 months, will I get any of my money back? I no longer need the roadside assist.
With RACQ you will not get a cent back unless you have another vehicle with them, and even then they will first tell you NO REFUND but if you bar up they change their mind. Appalling service even though I did get what I wanted. Personally if it's not illegal then it is simply disgusting company policy. If there was any other option I would be out of RACQ in a flash - and I'm a Silver member with over 20 years membership....
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