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RACQ Travel

RACQ Travel

1.8 from 27 reviews · View Statistics
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Reviews

1.8
27 reviews
  • Transparency
    2.5 (12)
  • Customer Service
    2.3 (13)
  • Trip Completed Yes (4) · No (11)
  • Ease of Booking
    4.4 (7)
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Don't get sick ......... and think you're covered

published

Took out travel insurance when i booked the tickets. Live in queensland and RACQ made it easy to sign up. I made full disclosure . However the difference from feeling safe in terms of not losing money, and reality if things go wrong is huge.
Our experience was that the company will keep asking for additional information till it becomes obvious they simply won't pay. You may see the logic of a payout ? Perhaps you might Also satisfy them : I couldn't.
Not worth the stress ......Expensive experience

Transparency
1/5
Customer Service
1/5
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Sonja
SonjaSouth East Queensland, QLD
  • 4 reviews
  • 2 likes
  • Verified

Emergency travel claim with RACQ Travel

published

Despite being forced to be offloaded in a foreign port as our scheduled ports would not allow us entry because of COVID 19 our flights home were not covered under emergency assistance. Being stuck in Oman and having our initial flights cancelled once we got to the airport we certainly called it an emergency! Thanks RACQ for absolutely nothing. Being a gold member means nothing apart from a discount on travel insurance which was completely useless. After many emails and supplying multiple documents we found the claim was never going to be paid and they just wasted our time. Be upfront in the beginning and stop wasting our time.

Incentivised Review No
Trip Completed Yes
Booking TypeInsurance
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Ebony
EbonyWide Bay-Burnett, QLD
  • 3 reviews

Helpful, easy process, would recommend!

published
Transparency
5/5
Customer Service
5/5
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James
JamesQueensland
  • 3 reviews
  • 1 like

Does not pay out!

published

Despite being led to believe that our emergency flights home during the Coronavirus pandemic in Europe would be covered, they then refused to pay out the claim. Despite having been an RACQ member for over 7 years and never having submitted a claim their customer service was terrible.

DON'T USE THEM FOR TRAVEL INSURANCE! Find a specific travel insurer, and check all of the details!

Incentivised Review No
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maria marcos
maria marcosSouth East Queensland, QLD
  • 7 reviews
  • 9 likes

RACQ travel insurance unreliable

published

I took RACQ travel insurance on the 8.2.2020 I book my trip on the 30-12.19
Then the boarders were close due to COVID 19. I paid a total of 340$ .
I claim for the no refundable amount a total of approximately $1.200 .
They declined my claim because instead of acknowledging the pandemic date by the WHO they chose the health alert which it was not publicly known . They use this loopholed not to pay me .
So beware of dodgy practices from this company. Base in my experience they are no loyal to the customers.I was this company customer for ten years.
Maria

Transparency
3/5
Customer Service
1/5
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Emma L.
Emma L.South East Queensland, QLD
  • 2 reviews

Unhappy customer

published

I needed to get a refund from RACQ, I explained that the card they had on file was now attached to a closed account, they said there was nothing they could do, I would have to wait until it bounced back to them. Two weeks later I call them and they still tell me they can't do anything.

Customer Service
1/5
Ease of Booking
3/5
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Richard S
Richard SSouth East Queensland, QLD

Successful Travel Insurance Claim

published

I had a policy with RACQ Travel Insurance for a trip I had to cancel due to Covid 19 travel bans. I gathered all of my documentation and submitted a claim on line. It was paid in full (less the contractual excess) in one week. I will be happy to insure with them again

Transparency
5/5
Customer Service
5/5
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AmelieG
AmelieGSouth East Queensland, QLD
  • 3 reviews
  • 44 likes
  • Verified

Total Refund

published
Transparency
5/5
Customer Service
5/5
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Elle
ElleSouth East Queensland, QLD

Not worth the paper it is written on

published
Transparency
1/5
Customer Service
1/5
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Hazel Key
Hazel KeySouth East Queensland, QLD
  • 4 reviews
  • 2 likes
  • Verified

Faultless

published

From the moment they were contacted after my skiing accident (I broke my leg) they cooperated fully. Showing care and attention, everything I needed through 3 surgeries was provided for without question. It was a massive relief and I was grateful considering I shopped around for a competitive price. I am SO grateful. What a surprise to see the low star rating and reviews RACQ travel insurance have! All I can tell you is they were faultless, turning a nightmare into a reassuring experience. Summing up, their service to me was faultless and I’m unlikely to look elsewhere for travel insurance.

Transparency
5/5
Customer Service
5/5
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Paul
PaulSouth East Queensland, QLD

Took our money for non-existent cover

published

We learnt today that we had purchased our travel insurance 9 days after the back-dated cut-off of 20 January for cover for coronavirus. On 29 January there were some vague reports of a virus in Wuhan province in China. We weren't going to China but travelling through South Korea and Rome. Nowhere did the policy application indicate an issue, because it wasn't at the time - only in hindsight and by backdating by RACQ. So I was sold a product that did not exist. I'd put RACQ travel insurance in with the AMP for corporate scammers trading off the public's nostalgia for a now much-tarnished name.

Transparency
1/5
Customer Service
1/5
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Michelle K.
Michelle K.Queensland

Devastating! Very disappointed! No longer trust!

published

Very disappointed with RACQ. I got travel insurance through RACQ on my last trip overseas-UK. No problems.
On 22 January 2020, I decided to go through RACQ again as a loyal customer for my trip to China & Japan. RACQ took my money and I received my cover.
Today I am told by RACQ staff that they have put a statement on their site (today) stating that any insurance cover after the 20 Jan 2020, for China will not cover costs for cancelled flights/cruise if it was due to the Coronavirus. Wish I had this information before I took out the cover. I would have gone else where. Qantas informs me their cut off is 23 Jan 2020. I am absolutely devastated!

Transparency
1/5
Customer Service
1/5
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Davo H.
Davo H.Wide Bay-Burnett, QLD
  • 3 reviews
  • 3 likes

Do not waste your money, look elsewhere for your travel insurance.

published

We had premium cover with no excess, during the cruise I twisted my lower back while taking part in kids club activities with our daughter and required some time off work and tried to claim the income protection within the policy. What a joke, stuffed me around for about a month then refused to pay.

Transparency
1/5
Customer Service
1/5
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Rosie Tan
Rosie Tan
  • 4 reviews

Over my dead body would I use this company again

published
Transparency
1/5
Customer Service
2/5
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Peter
PeterSouth East Queensland, QLD

Easy claim no problems

published

Took out RACQ travel insurance for a three day domestic cruise and lucky we did
My daughter fainted on board and ended up in the ships medical centre six hours and over $3000 later. When got back lodged claim with the insurance company and was advised that we would have to wait 10 days. Did not hear anything and with the bad reviews thought we had done our money, but 10 ten days exactly claim paid and money in the bank
Thank you Tokio Marine

Incentivised Review No
Trip Completed Yes
Booking TypeCruise
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Questions & Answers

nbmoller
nbmollerasked

Read RACV travel insurance, also under written by Tokio Marine, total nightmare to make a claim with , take them straight the regulators, don’t stuff around with them

2 answers
bookworm1
bookworm1
nbmoller
nbmoller

Exactly how I have handled them and totally agree with you, I have formal legal qualms too, these are not insurers for any one who does not have legal qualifications to deal with

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