RACV Car Insurance

RACV Car Insurance

 Verifiedracv.com.au
RACV Car Insurance
1.8

802 reviews

PositivevsNegative
17% · 137641 · 80%
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Claim Resolution Time
  • <1 hour
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
1.7
Customer Service
1.8
Timeliness
1.8
Job Satisfaction
1.7
Transparency
1.7

Reviews

802 reviews
Kim
Kim
  Comprehensive

unfair policy price increase

If there was an option for no stars, I would select that, 1 star is very generous in my situation.
I have been with RACV fro 2 decades but I dont think loyalty pays . I hold multi car insurance with them however as other reviews have stated , they just keep raising their premiums every year, so high that it would be crazy to continue with them. My premium was around $1070 last year, this year has jumped to around $1731. Hate to imagine if I hang around with them ,what my premium will look like the following year. please note, I am a good driver without claims against me.Tick all the boxes but just not good enought...bye bye RaCV has been a long 20years with you,,,you guys were good back then. Show details
RACV
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Jeremy A.
Jeremy A.
  Comprehensive

Over a month for a minor repair

Never use RACV'S preferred repairer's.
The repair will take 2 to 3 weeks longer than a non preferred repairer. Show details
Unhappy customer
Unhappy customer
  Complete Care
RACV
RACV   DM   
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Eca
EcaSouthwest, VIC
  Comprehensive
RACV
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George
George2 posts
  Comprehensive

Don’t insure with them, specially if your English not perfect, they will eat you without sip of water

RACV Was wasting time and a lot anger
That was my first review, yes
And it was true and I submitted my review in middle of the conflict also I didn’t lie.
But I end up talking to a few managers who spend time listen to the phone calls, they end gave me all my right without any hassle. I think if you have any problem with them just ask to call someone in charge because they no better,
I found out that the problem I was unlucky to speak with 2 unprofessional officers but when I talk to someone who is in charge she was able to fix it all.
They still the best insurance carrying the real Aussie service that we all missing now
George Show details
Customer Service
adam m.
adam m.Greater Melbourne (Outer), VIC
  Comprehensive

Terrible experience with RACV

Made the claim in April and after 3 months, RACV still haven't finished with the repairs. Their automate system is not helpful, most of the time I am talking to a machine. I would not recommend RACV. Show details
RACV
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Jai J.
Jai J.Greater Melbourne (Inner), VIC
  Comprehensive

My car was break down, I call RACV, within ten minutes Mr Ritik was on spot and fix the issues. thanks RACV.JAI Abraham

my car was breakdown, I call RACV, Mr Ritik was on spot with in ten minutes and fix the issue. Thanks
great work. Jai Abraham Show details ·  1
Amelia
Amelia
  Comprehensive
RACV
RACV   DM   
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Ali R.
Ali R.Greater Melbourne (Outer), VIC
  Fair Incentive Comprehensive

Bad customer service

Hi guys please stay away feom this car insurance i tried to cancel my policy and they are not willing to do it after increase from 120$ to 160$ . Policy cancelled on 14 june 2024 and they still charging me . Biggest scams RACV Show details
RACV
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Adam
AdamGreater Melbourne (Inner), VIC
  Comprehensive

Wouldn't honour a no fault claim

We were involved in a hit and run by another car who was driving erratically. We lodged a police report and made a claim (including the licence plate), only to be told we weren't covered for the excess because the car was stolen and the police couldn't find the driver.

It makes no sense to me that we can be not at fault, pay (increasingly exorbitant) premiums and then when we need insurance we still have to pay the excess. The process dragged out for months and at the end of it all they denied the claim.

Guess we are looking for a new insurer now.

Update: after making a post that they had privately messaged heard nothing from RACV. Show details

Customer Service
Transparency
Chris
ChrisSunbury20 posts
  Comprehensive
Jeff
JeffGreater Melbourne (Outer), VIC7 posts
  Comprehensive

Done with RACV

Disgusting price gouging - my car insurance has increased 50% in 2 years - due apparently to some hand wavy ‘general insurance conditions’. There is no way that risk, parts pricing and particularly labour costs, have gone up by 50% over that period. I have no choice but to go elsewhere. Hopefully the class action currently underway gives them a wake up call - but I doubt it…. Show details
Anthony J
Anthony JGreater Melbourne (Inner), VIC
  Comprehensive

Overcharging

Full Comprehensive Car Insurance has gone from $889 last Year to $1323 this year. Have been a loyal customer for years not any more. That is nearly a 50 percent increase???????????. Show details
RACV
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Mary H.
Mary H.
  Comprehensive
RACV
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Jas
JasGreater Melbourne (Inner), VIC9 posts
  Comprehensive

RACV stealing my money

Car insurance increased without telling me
Customer service on phone terrible
You guys have the award for being worst untrustworthy insurance company
I would not be doing business with this company let this be a warning to others
Home insurance and car insurance terrible outcome
Avoid this company at all costs
They still owe me money thieves!!!
Insurance paid monthly after I canceled they keep $155.00 of my money “ BEWARE”
Dishonest Show details
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Questions & Answers

Stephen P.
Stephen P. · Veteran, Vintage and Classic Car Insurance

Well Done

V jain
V jain · Car Insurance

Hi. I have racv comprehensive car insurance for my van. Sometime I tow my equipment trailer with my van. Just wondering while driving, if my trailer hits another car on the road so am I covered under comprehensive insurance? Or while reversing my trailer which is attached to the van, it hits another vehicle so am I covered under comprehensive insurance? Please advise.

Mark S.
Mark S. · Car Insurance

How long does it take for a claim for a stolen vehicle to be settled? I've been waiting 4 weeks.

See all RACV Car Insurance questions

Details

Compare all RACV Car Insurance listings
CategoryRoadside Assistance Providers, Caravan Insurance and Car InsuranceRoadside Assistance Providers, Caravan Insurance and Car InsuranceRoadside Assistance Providers, Caravan Insurance and Car InsuranceRoadside Assistance Providers, Caravan Insurance and Car Insurance
Other Insurance Types Offered Business, Home and Contents, Landlord, Motorcycle and TravelBusiness, Home and Contents, Landlord, Motorcycle and TravelBusiness, Home and Contents, Landlord, Motorcycle and TravelBusiness, Home and Contents, Landlord, Motorcycle and Travel
Coverage TypeComprehensiveComprehensiveThird Party, Fire and TheftThird Party Property Damage
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance IncludedIncludedIncludedIncluded
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraZero Excess IncludedNot OfferedNot Offered
Choice of RepairerOptional ExtraAllowed
After Accident Care
Hire Car after an Incident

Optional - up to $60 per day for 14 days

Included up to $100 per day unlimited days

Not Included

Not Included

Emergency Transport & AccommodationIncluded up to $1000 for the reasonable costsIncluded up to $1500 for the reasonable costsIncluded up to $750 for the reasonable costsNot Included
Towing Costs IncludedIncludedIncludedIncluded
Hire Car after a No Fault Accident

Included up to $100 per day

Not Included

Not Included

Essential / Emergency RepairsIncluded up to $800Included up to $800Included up to $800Not Included
Benefits
Hire Car after Theft

Included up to $60 per day for up to 21 days

$100/day until repairs or claim is final

Included up to $60 per day for up to 21 days

Not Included

Lock and Key ReplacementIncluded up to $1,000Included up to $1,000Not IncludedNot Included
Transit Cover Not IncludedNot IncludedNot IncludedNot Included
Trailer & Caravan CoverIncluded up to $1,000Included up to $1,000Not IncludedNot Included
Child Safety Seats and PramsIncluded up to $500 per itemIncluded up to $500 per itemNot IncludedNot Included
New-for-old Car Replacement
  • We will, Replace your vehicle with a new vehicle of the same make, model, engine size, equipment level and paint type
  • Replace any modifications, options or accessories
  • Pay the first 12 months registration and Compulsory Third Party Insurance, if applicable, on the replacement vehicle.
  1. We will, Replace your vehicle with a new vehicle of the same make, model, engine size, equipment level and paint type,
  2. Replace any modifications, options or accessories,
  3. Pay the first 12 months registration and Compulsory Third Party Insurance (if applicable) on the replacement vehicle.

Not Included

Not Included

Personal Property CoverIncluded up to $500Included up to $1000Not IncludedNot Included
Uninsured Motorist Benefit Not ApplicableNot ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedIncludedNot IncludedNot Included
FireIncludedIncludedIncludedNot Included
CollisionIncludedIncludedIncludedIncluded
Natural EventsIncludedIncludedIncludedIncluded
Theft or Attempted TheftIncludedIncludedIncludedNot Included
ManualDownload manualDownload manualDownload manualDownload manual
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Contact info for RACV Car Insurance

Mon7:00 am - 11:00 pm
Tue7:00 am - 11:00 pm
Wed7:00 am - 11:00 pm
Thu7:00 am - 11:00 pm
Fri7:00 am - 11:00 pm
Sat7:00 am - 11:00 pm
Sun7:00 am - 11:00 pm

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