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Customer Service don't know their products and tell fibs, don't return calls on time as organised. Steer clear of this insurance provider if you want peace of mind as RACV will only give you the runaround and getting money out of them is like trying to get money out of a Jew, NO CHANCE.
Rude Customer Representatives!
Not all of them, but many of them are rude. I had a issue with card payment and had to call them. They don't listen and ignoring questions. Very disappointed!
I used to have 2 cars and my home insured with RACV. Their communication mistakes, archaic methodologies and general incompetence has resulted in me cancelling all policies over a two year period. The final straw was having another instalment charged to my credit card when I had cancelled and was awaiting a refund. Eventually got onto a manager who assured me that there was no record of me cancelling. I was able to tell her exactly what the man that I spoke with had said about the cancellation process so she agreed that there was a mistake on...their part. I asked that she email me to confirm that I had cancelled. She said I would receive the email by end of day. Guess what?? not there 30 hours later- still not there. Have just rung and the manager thought another person was emailing!! Three mistakes in 3 phone calls. Next cancellation will be road assist when my 12 months on payment expire. The RACV Board needs to get on the ground and find out what is happening.
Three cars insured over many years.
Every time I have made a claim I found staff extremely helpful. Claims were made promptly as was the quality of work. I am unhappy that policy cost increases well beyond CPI each year. Rather annoying.
Worst insurance company to deal with
All I'd ever heard about RACV was bad things, so imagine my exasperation when I found out that the person who'd hit me was insured with them. It's now been 2 months and I've heard nothing from them. When I've managed to get though they tell me that they're sending out a fact finding letter. That hasn't happened. They haven't made any other attempts to contact me to let me know what's happening. I'm stuck without my motorbike and I've got to spend hours on the phone chasing them. Each time I call I sit on their ridiculous answering system which ..."We apologise for the delay. Your call is important to us" and two other equally condescending and hollow messages, one after the other, followed by music for 15 secs, before repeating the whole thing again. You end up listening to that message hundreds of times in the hour or so they keep you on hold. Needless to say, I will never ever be using one of their products. Everything you hear about them is true. Avoid at all costs.
Insurance gone up for riduculous amount
Weve been in this company for the last 7 yrs without any claims has been made on our 2 cars insured with them and now got the renewal and noticed that our 2 policy on went sky rocketing and we have our home and content insurance to with them this company is a thief at this current time and situation with people loosing jobs and cutting hours due to this pandemic they dont care about their loyal client.now im pulling off the 3 insurances that we have from you RAcV thief,any way at the end of the day its not my loss its your loss!losing your valued and loyal client for the last 7 years.
Could not make it harder or dangerous for a "vulnerable" client.
When an accidental double payment was made "electronically", a refund as an ANZ Bank Chq. arrived (AIK204). A NAB Bk Chq. was also given after ending roadside assist. WE CAN'T LEAVE THE HOUSE DUE TO COVID20 and being vulnerable! We cannot visit two banks.
Haven’t Settled claim yet.
Claim Number: RAV202486404 (1PJ3PA Mitsubishi Outlander - white)
To Whom it may Concern,
This is in regards to the vehicle number 1PJ3PA Mitsubishi Outlander stolen from our home (1 Simon Avenue, Officer, VIC 3809) on 6th April 2020 (Monday).
The vehicle has been recovered but considering the current situation with COVID 19, we would like for you to consider that we do not want the vehicle back and would appreciate it if the insurance can accept our request.
Even though the vehicle is repairable we do not think it is in a condition that is usable.
Been with this insurance company for many years and found them very Good but the only thing is they have become way too expensive, every year their insurance goes up , l received a $1104 renew bill for comprehensive insurance this year 2020 , last year 2019 l paid $872 a big hike in price !!!! had no claims in past 5 yrs , so had no choice but to go to another company got the same deal but at $440 less than racv that’s a big saving for me . As an racv member bronze l found the discounts on products like tickets were a savings of just $2 not worth it really
WORST service and WORST customer service ever - RACV Motor Insurance
TL;DR: Poor service, inadquate partnered repairers, extremely troublesome and lengthy claims process. Can't beleive 100yo brand could do so poorly. Suggest to never choose RACV.
My car got dents and broken windscreen from Hail, 3 months back. Since I filed my claim, I had nothing, but only disappointment and frustration during every step of the process. I have wasted hours trying to chase my claim and been referred back and forth by RACV customer service reps, still 3 months later, it's not getting resolved. Below is the summary if anyone's in...terested: - The Windscreen repairer, didn't show up on the appointment, my car had to be towed. - Windscreen wasn't fixed properly and rain sensors didn't work. - When you request a callback, you get it after 2 weeks, and the excuse given was that the person supposed to callback was on leave. Seriously? - RACV lost track of which repairer repaired my windscreen. - The first dental repairer wasn't giving 100% guarantee of fix so had to change the repairer. - Had an assessment with 2nd dental repairer who gave me a drop off date for repairs to 30th March. - On the day of drop off, I got a collection date of 8th April, and they said this is the latest if not earlier. I even double checked, if there's any possibility of delay, I can book it for another date because of the current COVID situation. However, the repairer confidently said that it will be repaired.
Premiums for under 25 years old do not automatically change when you have a birthday.
I have been helping my son by paying his car insurance since he was 19 years old. Now he is 25 years old, so i rang up to find out why the premiums haven't changed since he is older.
I was told that the premiums are still the same as when I first applied, they do not take into account that every year the policy holder is getting older, which i thought the policy would take that into account. Wrong, the only way to change this is to cancel policy and reapply as a 25 year old.
Seriously they cannot work out a computer system that takes into acco...
Loyalty discounts seem disingenuous and website has issues
RACV show the amount that you are supposedly saving due to membership loyalty benefits and multi policy discounts, these discounts appear to be quite a lot but in my opinion they inflate the price of the policy before discounts to make them seem more generous so as to discourage people moving to another insurer. When I tried getting a quote for an identical policy to that which I already held and even without my membership loyalty benefits (which was supposedly saving me $200) I got a cheaper quote - when I rang and asked about this it was brus...hed off without a satisfactory answer. Apart from being a slow website every time I have tried to cancel a policy (once a few years ago and once now) it gets up to the point where you finally accept the cancellation and then says there is an error and you need to call RACV - I have the feeling that this is an attempt to make the process more difficult in the hope that people will give up or ring and be convinced to continue the policy. I do have to note that when my father (who has a policy with RACV) made a claim, that it went smoothly and the repairs were fine but I feel that some of the things I've mentioned appear to be manipulative and disingenuous - I have since moved to another insurer which is much cheaper, I haven't made a claim so I can't comment on that aspect but everything is much easier to do via the website and I feel they are more honest in the way they present their prices.
Wont take my money
Applied for quote online. I called and said I accept please post invoice. Never received invoice. Called again and requested please email as no invoice arrived. Told cannot do as post option selected. WTH. I want to pay the new policy but RACV won't send an invoice. Only 3 days before my Westpac insurance runs out. Westpac makes it so easy they just send an invoice out quickly and you pay. Simple jobs done. Waiting for RACV is like the dentist expensive and painful. They are really going down hill. Cannot use your own repairer without extra ch...arge. Now no way of paying as cannot pay on quote no bar code etc. I found RACV much better in the past, they charged a premium over AAMI but service was better. The gap now is now closing with similar service but a premium price. P.S Made me pay just under $400 for a battery for an old VW beetle that can get anywhere for around $200. Did Not disclose price until fitted and processing transaction. The battery person must have been on commission to rip off like that.
Super easy set up!
Just wanted to say a huge thank you to the three team members I was in contact with as I set up for my first ever car insurance policy. They made the process incredibly simple and were all knowledgeable about RACV policy. Can't be easy for them with everyone working from home at the moment but they were patient and professional the entire time. Plus I got a great price! This was a great customer service experience and so far I am glad to have chosen RACV as my insurer :)
4 weeks ago I was told I would be contracted in three days. Still waiting!
We had two cars damaged in the hail storm in Melbourne. With with another insurer is already being fixed promptly, the other still in the progress with no service. I would have hoped RACV as a member based organisation would have been better
Can not fault RACV claims in relation to my car claim, everything went smoothly and nothing was a hassle. They were always friendly and willing to answer any questions in relation to the claim, rental vehicle was arranged efficiently and was a great easy claims process
- Comprehensive Car Insurance
- Verified customer
Pure greed and NO loyalty to their customers
I paid monthly for my comprehensive car insurance and on the 7th Feb when my monthly payment was due i decided to pay for a year to save all the stress of trying to make sure funds were available each month. When i did this it wasn’t explained and I hadn’t realised that i had one more month to go on that contract and so my payment of a year was accepted without saying i still needed to pay the $71.53. I received letters and i asked why and then today they explained that i still had to pay it or my contract will be cancelled.
As i’m a gold memb...
Delaying in payment of claim
I have full comprehensive insurance its been 8 weeks I have taken my car to 3 seperate body works and the assessor has also had a look at the car still no result. don't bother with RACV insurance go somewhere else. Every time I call I am on hold for at least 20min listening to them telling me my time is valuable. these guys are a joke biggest mistake I made was trusting Racv insurance
- Comprehensive Car Insurance
- Verified customer
To Much Every Year.
Got my Motor policy and WOW talk about price increases it just gone too far now. Been with them for over 20 Years they have lost our farm policy as well as house and contents they have lost one of our cars and it looks like they will loose the other two vehicles as well So Much for being a member do yourself a favour get other quotes.
RACV roadside assistance
RACV roadside assistance was horrible especially with the tow truck. They asked me to write for 90 mins for the tow truck to come and I have been waiting for 120 mins for the tow truck to come as my car has broken down. I feel so horrible waiting for 2 hours. RACV roadside service was really horrible. I feel very disappointed and upset indeed with RACV. I think RACV can do better than this. Hope they can improve.
Questions & Answers
Hi, I'm a 32 year old driver and had my 1st car in Australia so have a little knowledge of how car insurance works here, i applied for my RACV insurance for my 2015 mitsubishi lancer and my annual payment is $1236 but i choose to pay monthly so it has a $200 increase. i have my own garage so i think my car is safe. can you clear my mind about this, why is it like so high compared to other insurance providers. thankyou
Thank you for taking the time to contact us regarding your Motor Insurance policy held with RACV.
As a premium insurer, our level of cover differs from other insurance providers and for what we offer we are quite competitive.
Please ensure to compare our Motor Insurance Product Disclosure Statement with the other insurers to make sure you are getting the same premium level of cover as there may be incidents that we cover that other insurers may not. You can view this here - https://www.racv.com.au/content/dam/racv/documents/insurance/racv-motor-insurance/motor-insurance-pds-current.pdf
We advise that your insurance premium is based on risk factors and the likelihood of a claim being made on your policy in the future.
Some of our premium calculations include pricing factors, discounts, policy options, cost of choosing to pay by the month and government charges.
You can view how our premiums are calculated in detail via the Premium, Excess & Discount guide for Motor Insurance here - https://www.racv.com.au/content/dam/racv/documents/insurance/racv-motor-insurance/motor-insurance-ped-current.pdf
We would be happy to review your policy further and apply any applicable discounts.
To review your policy please call us on 13 RACV (13 7228) using option 5 from 7am-11pm daily and one of our Insurance consultants would be happy to help.
Should you require assistance with any other matter, please do not hesitate to contact us.
RACV Social Media Consultant
How my caravan renewal notice was incorrectly over charged
Policy CVT576739 the amount charged was $1186.11
I have discount no claim $355.57
Multi policy discount. 142.23
Gold 20% discount. 256.01
Total amount of. $753.81 add this to amount ==$1939.92
I would like to assume these accounts are checked before sending out.
Why is it everytime I do an online quote for RACV home and contents insurance lately a box appears saying I must give at least 1 owners details when I have already put in my own details as the owner???
Considering I am the 1 and only owner, I shouldn't be FORCED into clicking on a box to say there is a 2nd [non-existing owner] just to proceed to the next stage. Out of interest, when I did click on "another owner" [just to move ahead] the quote re-calculates at a higher premium than first one given.
I rang RACV today to rectify the issue and the girl just replied oh it shouldn't do that. When I offered to email the proof to her from my saved quote she wasn't even interested to see it.
Hence I suspect she knows and it's simply just another insurance ploy to raise prices to the dumb consumer.
Oh and btw I did email "care" but received a generic reply saying ring RACV [haha that got nowhere] and now no response whatsoever.
Are all insurance companies deceptive in their dealings?
I am thinking about contacting ACCC as quote does not allow for 1 single owner and quote figures change quite dramatically.
My membership is 4190443.
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