Incompetent repairer, left $2700 damages
Took our 2 year old car in for a minor scratch and sensor repair, came out needing a new clutch after the repair shop took it for a joyride.
RACV couldnt care less, even with evidence of KMs and report from dealership of damage, they still denied any wrong doing. Said it was between me and the repairer, whom doesnt return emails or calls. After 10 years I have cancelled my home, contents, car and pet insurance with this incompetent company.
Poor customer service
If you want help don't call. Still on hold over one hour now and incessant ...and i mean antanganisingly incessant amessage saying your time is valuable....rubbish. just words. I bet it doesn't take that long if you want to join up
Worst insurance company
I was not at fault in the accident. Called RACV multiple times and was on hold for more than an hour before they hung up. Happened a few times. Asked for a rental car after lodging a claim. They refused because the driver at fault has not met obligations? Very unprofessional.
No common sense.
Unjust. You can be hit by someone and be found liable. Turned straight for a median strip some guy turned into me trying to make a lane change and was found liable. Assessor told me that's not what he said. Absolute joke
Pay all this money and they never can start a car. Straight on tow truck twice and hit with huge fees. Useless service - should be investigated by ACCC. Worst experience
- Verified customer
2 weeks from claim lodged to payout
I lodged a claim with RACV after an animal strike, exactly 2 weeks ago. During the two weeks that have passed RACV has called me 3 times, the towing company twice. I have been kept up to date the whole time and RACV have already paid out the claim. I can now get on with finding a new car. The claim process was fast, the people were friendly and helpful, and the system was easy to navigate. I would not use a different company for my insurance.
Claims process was awful
Have been insured with RACV for almost 10 years, anytime i have rang up to make a small change on my policy, the person re writes my policy so they get it under their name, and i have no loyalty discount. my first claim with them, they refuse to help me, cannot take to my own repairer, not fighting liability for me, dont call me for information, claim has sat with them for 2 months before i had to keep calling for any update. This is one of the worst insurer's to go with. they honestly dont care about you. i have never been so unimpressed with a service in a long time, given the amount of money you pay for your premium. This is not premium insurance. this is not worth it.
Worst insurance policy
You can’t claim your insurance, they will try to stop you with all the ways they can. It’s just waste of money and time. You better to pay more and join with AAMI.
Misleading information and no compassion
Have been a member for a while, my car had broken down and was towed back to the nearest RACV service centre in Sale, I was told by the RACV operator that I have $80 for alternative transport so I hired a car to get hone as I live in Morwell and need to be home by 3 to pick up the kids from school, the next day I rang RACV and spoke to a consultant only to be told it doesn't cover a hire car no where does it state this in there terms and conditions it states alternative transport, not bus or train, I was told by the consultant that I should h...ave called a taxi which would have cost $175 to get home and the hire car only cost $90. I now have a car stuck in Sale as RACV told I have to get it repaired by their service agent. No compassion I will never deal with them
Loads of nonsense
I considered racv because I was told that It was hassle free. I’ve put a claim a month ago and the only information that I was provided was that my car was written off. When I asked them how long it’s going to take, they told me they don’t have a timeframe. I’m seriously concerned of this because if they don’t give me a timeframe, it could be months before they approve my claim. I would never ever recommend anyone to chose RACV.
Three weeks to Repair a bumper bar on a VE commodore because if i want to use my own repairer I have to pay extra premium and they do in 3 days. Purchased insurance in 2011 when car was new. not at fault accident.
- Verified customer
So poor I just gave up!!! It's too hard.
After my claim was logged with RACV, I was instructed to wait for up to 48 hours for a third party company to contact me for a quote. Three days later I got in touch with them and was told that they were a Sydney based company and it would be weeks before they would be able to drop in to provide a quote. They didn't hide their disinterest in my job as I am in country Victoria.
I then went through the frustration of trying to contact someone at RACV that would help. Many phone calls pressing lots of numbers to get to the right person only to be...
Total Care RACV Roadside Assistance - brilliant service
When we broke down recently in our motorhome, at the start of our holiday, we received amazing service from everyone involved - various people on the phone, attending servicemen, tow truck drivers & mechanics. Although we were delayed 3 days (because our problem occurred over the weekend) we appreciated the sound initial advice, the careful towing 3 times, the suitable accommodation for 4 nights, & the service of friendly, skilled mechanics who got us back on the road.
Thankyou RACV for your TOTAL CARE
RACV after accident care.
After my recent accident while I was being taken to Hospital my wife rang RACV she was arranged a hire car straight way while our car was being assesed. It was a write off it was only about two and half weeks and we Were
paid out no problems. Very highly recomend RACV no fuss no hassle just action.
Excellent Professional Service!!
After my Camry was hit in a car park From my 1st call My stress was gone instantly I was booked in with a 1st class panel shop in Dandenong and received a near new Corolla from thrifty (didn't wanna give it back!) Lol I couldn't believe how smooth the process was I can't recommend RACV highly enough I'm honestly shocked at some bad reviews on here!???
After calling for roadside assistance, being placed on hold and pressing suggested numbers I'm sent to the wrong department. A guy promptly transfers me to another line. I am greeted rudely by a girl who grumpily accuses me of "pressing the wrong buttons". They can't help me said issue. I am put on hold and transferred again. The new woman i am transferred to is disgruntled. This woman is the most condescending woman I have ever spoken to on a phone. When she asked for my location, I said "I believe its in ______ in x suburb" (away from my hom...e). When I re-read out the address 10 seconds later she says 'Hmmph you can't get that right...its actually in y suburb'. (its on a suburb border and the address i gave was correct). She proceeds to be condescending responding with heavy sighing, "geez", "yeah...ha" or " you don't know". I promptly give details for my car with a slight pause when thinking of owner name as i got this car under 18... she says "yeah well have another go"... making fun of me. I just want car assistance.. but ok. "They will arrive in 20 minutes". Phone call ends. 1 minutes later my boyfriend takes me directly toward location. It's 5 mins away. Meanwhile RACV driver called me in 1-2 minutes to say he is there. I say "I'm 5 minutes away, apologies i was told you would be 20 minutes". He responds by yelling "I don't wait for you, dont make people wait" He grumbles and hangs up. I arrive in a few minutes. At least he fixed my car. I was already close But ok. That is 3/4 grumpy/condescending employees in less than 15 minutes. I'm never working there
105 days in the panel shop and car still not repaired . What happen to "We can manage the entire repair process on your behalf" .When are going to start managing the repairs .
Very unfriendly phone call center & road assistant experience
It took me multiple time to speak to the right human being. There are way too many options on the panel, press 1... press 2... press 3... then you are lost. And transfer, took 30 minutes. And the line cut out half way through. Once the road assitant came in and did not offer what my friends being offer, to replace the battery. Just a jump start and left, knowing the battry is not working.
Too many middle people taking calls and going through the identification process which took over 20 minutes and then could not speak to the right department as they were too busy
Poor Customer Service
Just received a quote for caravan insurance which was competitive. Requested quote to be emailed to me with PDS for review before proceeding.
Advised that RACV system cannot process quotes to be sent out and all the details including scope of cover excess etc. will be provided on policy documentation when policy procressed. Not a good start and if I want to view PDS download from web site.
After this less than satisfactory start and then reading other reviews about poor service have decide to pay more and insure elsewhere. After being a Gold member very disappointed with this insurer.
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Questions & Answers
Claim ref: RAV 191787499
4 weeks ago I crashed into a car at a Wodonga main road. The other driver was later charged for dangerous driving. As my car was a write off I was soon after contacted by the assessor who told me how much money I could expect for my crashed car. I contacted the office in Melbourne by phone the next day and was told that there might be very small change to the amount given to me by the assessor which was ok with me. Later on I went to our local VIC roads office to get the registration of my crashed car cancelled but was told that I would need a proper statement from the RACV office in order to get the cancellation backdated to the day of the crash. I did asked the RACV office via email for this statement together with my bank details since they asked for them in a email to me some days before.
I have emailed 3 times about that statement and 3 times received I receives a useless non reply message.
I cannot get another car registered on a pensioner registration while my wrecked car is still registered.
For 4 weeks now I haven't had a car to drive, and no answers from RACV. I am very cranky about this, having 4 cars and the house insured and getting treated like poo.
Can I transfer my vehicle insurance to another RACV insurance holder account?
I accidentally put unleaded in my Diesel car and unfortunately I have destroyed the motor, I rang Racv, as I’m insured with them and they say this isn’t covered ? It’s damage to my vehicle and I have full comprehensive insurance, shouldn’t this be covered
Go through your policy. The RACV will send you a policy if you don't have a copy. The policy should tell you what you are covered for.
Hi Mark. We are sorry to hear that the wrong fuel was used and it destroyed your motor. We have contacted claims and asked what is done in this situation. They advise that we do cover this, however, you will need to pay your excess as this is considered an at fault claim. Please call claims on 13 19 03 to lodge a claim and go through excess payment options. Warm regards, Elise. RACV Social Media Consultant
|Category||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance|
|Contact Number||13 72 28||13 72 28||13 72 28||13 72 28||13 72 28|
|Other Insurance Types Offered||Home and Contents, Landlord and Travel||Home and Contents, Landlord and Travel||Home and Contents, Landlord and Travel||Home and Contents, Landlord and Travel||Home and Contents, Landlord and Travel|
|Coverage Type||Veteran, Vintage and Classic Vehicle||Third Party Property Damage||Third Party, Fire and Theft||Comprehensive||Comprehensive|
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