RACV Emergency Home Assist Electricians

We were not able to get an electrician on call on the Sunday night we lost power to our house. It was a very big inconvenience for us as we had a house full(10) of people staying for a relatives funeral the next day. No power, no air conditioning, ect. I was offered a $150 rebate which I have not received yet. not happy. Show details

Ryan was able to arrive to our solar blackout very quickly after the call centre were able to locate him. Also thanks to the phone operators who understood the issue of rural access to after hours trades. We had 3 building affected on a residential block, one being my Airbnb with guests including a 3 year old child. The blackout occurred just… Read more

as they were cooking dinner. Also my sister and I are elderly and lighting is a safety necessesity. My guests had to go out for dinner as a result. I was asked by the call centre if we could wait till morning, but I had been down that road twice previously and said that as I had guests and also my old whippet who had just come out of hospital from surgery and needed to be kept warm as she couldn't wear a coat due to the location of the stitches, I would prefer if they could keep trying. Which they did and Ryan was dispatched and came within half an hour of the call centre finding him. All in all it was about 2 and an half hours approx. The problem was identified and reset but not able to discover why it happened at the time. We got through the night with access to grid electricity until morning.

Absolute Rip off – Don't trust RACV and their Trade partner firms as they are absolute rip offs. I was charged $977 for the part which you can buy for only $235. I immensely regret trusting RACV and their trades partner "Nibby's Plumbing Services". My heating system was not working so I called RACV, first they send a "plumber" to my home for an electrical work! He… Read more

didn't know how to fix it and said he would arrange someone else to come and do a service for $89. I agreed and "Nibby's Plumbing Services" came to my home. This firm is a complete rip off. After 5 minutes they showed me a part which he said was for $977. I said I wanted a second quote so just do the service. He then said they could not do the service as heating system is not working and I still have to pay the fees!!! I told everything from the first call that my heating system was not working so why did they come to my house? I then thought I had to pay $89 for nothing so went ahead. They never provided me any document or quote for the work. After just 10 minutes they were done and had my credit card to pay the amount. He never informed me that I had 7 days to pay the invoice, which clearly says on the invoice I later received from RACV. They did not even wear masks when they entered the property. I called RACV multiple times and spoke to multiple people but it is clear that for RACV, their trade partners are way more important then their customers. Terrible experience.

Efficient Friendly Service – The power line connecting to our house had been pulled away from the fascia boards in heavy winds. It was still connected and hanging dangerously low. Matt the electrician came within 45 minutes. He said it was a job for the power company and explained they would need to come and disconnect the power overnight then we would need a carpenter… Read more ·  1

have to repair the fascia board then get an electrician to ensure the connection point was safe then get the power company back to reconnect the power. This all sounded a bit daunting but he made all the calls for us and arranged for a carpenter to come back early next morning, then came back to install a new power box and make sure everything was safe then called the power company to come back to reconnect. He kept us well informed at all times and gave an accurate estimate of the costs involved. He was on night shift till after 11pm but was back at our place by 11 the next day to sort everything out. Thanks Matt for your brilliant customer service.

I had an excellent experience with Phil E RACV. He came promptly after I reported an issue with my electricity. Phil was professional, friendly, and clearly explained what the problem was before fixing it quickly and safely. Everything is working perfectly now. I really appreciate his efficiency and honesty - highly recommend RACV services. Show reply

Trades person was prompt, extremely helpful, informative, much appreciated. Customer Service Officer was patient, understanding, explained things fully. He was so helpful. Show reply

The control panel for my Hydronic Heating wasn't working. I believed the problem to be exhausted batteries but I had no idea how to get the panel off the wall, which kind of batteries to use and how to insert them. Jonah, your excellent tradie, didn't know either. But he quickly worked out how to do it, and fortunately I had the correct batteries… Read more ·  1

on hand (two AA ones) and he put them in for me. He also gave me clear instructions on how to do it myself for which I am very grateful. (My only complaint is that it was a two hour wait for Jonah to arrive. This was not his fault. Perhaps you need to have more staff on the go?)

It is the first time I have used the services . Aaron the electrician was excellent when he arrived, very helpful and pleasant young man . Unfortunately I asked for the service at 10 am and was told someone would be to me in 3 hours , this was then delayed until 4 pm and after phoning the Emergency service 3 times Aaron arrived at 7 pm . I am aware that this is a very busy time of the year and delays are probably inevitable

Lights kept tripping. RACV Trade electrician came out and literally says “I don’t have time to identify the fault”. Turns power back on and leaves. I could’ve done that for $0. What a complete waste of time and effort. Reading from the reviews, it really depends who rocks up to your door that will determine the level of trade you get. Show details

One fluorescent light stopped working. I had been given a free subscription to RACV emergency home assist so rang them and explained the problem and said that the unit was over 50 years old and probably needed a complete fitting. They said sparky would ring within the hour and go from there. Sparky arrived without ringing, checked fittings and… Read more

said we needed a new complete unit. He didn't have one and said he couldn't wait for me to get one from bunnings. Not only that but we would have to pay full price for him to come back and fit. Also we have to pay for electrical safety certificate which we weren't told about .

Just as well we haven't paid for the racv emergency service and certainly never will following this pathetic experience

Elliott Grayling was fantastic! Very helpful, explained the issue clearly and direct cost to us in the repair part. Took the time to listen to any other concerns (e.g. maintenance around cleaning filter, setting controls on the AC unit, etc). Show reply

Jack arrived promptly went thru original check and said he was unable to rectify the today. Finally after direction from Jack unplugged all power points finally found the problem power point Show reply

The service was most timely, competent and friendly. I particularly enjoyed the accurate arrival time and comprehensive assistance. I can highly recommend RACV Home Assist. Show reply

In spite of the time and day (weekend and Saturday night), RACV Electrician - Craig came out quickly to sort our electrical issues. Craig was professional and technically competent. I could not ask for a better service. Thank you RACV and to Craig. Show reply

False and misleading advertising – False and misleading advertising. I could see an opportunity for a legal firm to take a class action reading all the similar experiences to mine. Was told they were unable to get an electrician and would get one out in the morning. Morning comes and then told they couldn’t provide an electrician and offered $150. Told them that wouldn’t cut it and… Read more

I would expect a full refund for the two properties I have covered for the past few years. Soon got a call back promising an electrician. Haven’t heard from the electrician yet, 12 hours now, not 1 as advertised. Will be taking this complaint further and suggest others considering this product save their money.

Didn’t fix our power issue – Our power has gone off multiple times (at least 6 times) throughout the day, we flick the fuse back on & it works ok for a short time & them goes off again. My husband is disabled & requires his equipment such as hoist, wheelchair, sleep apnea mask to be fully charged & operational for him, not to mention heating. Called RACV home assist, and paid… Read more

$394 for a call out & 1 year membership. Tradie Cameron W arrived and tested a few power points & power boards and said everything appears to be working now & left. The power has gone out 3 times since he left. Thanks for nothing!

Useless – Have a power outage at my house, RACV says "Nah can't send anyone today, keep receipts." Ring someone myself, they can come in a few hours. "Emergency Home Assist" is not what they're offering at all, complete scam.

Highly Recommended. Ben from RACV Home Assist Electricians was great! – After a call to RACV to determine if I was covered for the call out the process was smooth. I live in Bentleigh East and I got help within the hour! Ben the electrician who came round was fantastic. He was professional, patient, quick and really helpful, also a genuinely nice guy. Thanks Ben and RACV. Cheers Mark

False Advertisement for 24 hour emergency Electrician – I rang RACV and was told that earliest a electrician can come is several days to several week? Yet their web site states 24 emergency electricians.

Electrician – We had an emergency electrical problem (on a Sunday) so signed up with RACV Home Maintenance and had an electrician come within the hour. He was very good and fixed our problem in no time. He was friendly and helpful. Isabella Show reply

Prompt and very helpful – Sparky arrived more quickly than expected. Took two attempts and two visits: problem now fixed. Very friendly and helpful young man. Show reply

Power outage due to electrical fault – While the electrician took longer to arrive than expected, the service was outstanding. Problem was identified quickly and explained to me then resolved efficiently. Can't ask for more than that Show reply

Easter Monday Saved! – Our electricals blew late Sunday night during heavy rains - including the fridge and freezer. RACV Emergency Home Assist had an electrician out to us within 2 hours of my phone call on Easter Monday (a public holiday) with no additional fees. We were back up and running within an hour of the electrician's arrival (water had shorted an outdoor… Read more ·  1

sensor light). They were very professional and friendly and I was very happy with their work. The value of this insurance paid itself on one call out. I am sure I would have been up for hundreds of dollars if I had to find an electrician on a public holiday.

Terrific help and quick response on a public holiday – First time user of Emergency Home Assist. A loss of power to some of the house circuitry. Turned out to be a faulty RCD. O'Brien Electrical attended quickly and performed swift and effective repairs. Very appreciative to the attending electrician, his business and the RACV personnel who organised this response. Show reply

Glad for the assistance – Delayed effects of heavy downpour late into the evening. Light circuits affected as well as alarm system. Glad to know I had someone to call. Show reply

A very satisfying response – When the power switch connected to my appliances tripped out last night I tried multiple times to turn the power back on, but was unable to. At 9.30pm I rang RACV Emergency Home Assist, and by 10pm an electrician named Brad arrived at my home. He immediately began checking each of my appliances and testing the power points, all the while… Read more ·  1

explaining what he was doing and offering me advice for the way I should manage my appliances in future. Eventually he found the source of my problem and resolved the issue, so that by 10.30pm my power was back on and all my appliances were working properly again. Brad was friendly and helpful and informative. I couldn't have asked for better service. Highly recommended.

Awaiting for quote, he has promised – Electrician disconnected my electric point from garden and he had promised me to send a quote and explained it’s a small job , I have been following from last 10 days no one has responded yet . I want my things as it is .

Assistance with an electrical problem at night – We experienced a blackout due to a domestic electrical problem one evening, and called RACV for assistance. I am pleased to report that the person who came to investigate was thorough and competent, and worked tirelessly to uncover the source of the problem, so that we could arrange further repairs if required. Show details ·  1