Down to earth and quality assistance.
My technician was courteous, upfront, and effective. Shame the call out was from a cheap landlord wanting an easy fix that required someone who does oven repairs or installations for rusted and abused ovens from the 70s. It’s offensive that real estates are abusing this service as a hopeful means of cutting costs.
A great relief
It is frightening to be alone in the house in the middle of night and wake to find you have only partial electric power (no overhead lights, some power points working, others not).
It was a relief to be able to ring the RACV emergency home asset and now that help was coming, as it did about 35 minutes later.
The RACV Electrician, Taylor, attended within 35 minutes of call and quickly identified the cause of the electrical power fault that had cut off several power points in the kitchen. He was very polite and clearly explained the source of the shortage and rectified within 10 minutes. He comes highly recommended.
EHA delivered exactly what it promised.
Our safety switch tripped and we could not locate the problem. RACV was able to send out an electrician within the hour who identified the cause of the problem and advised on next steps.
Quick emergency service
We have used RACV emergency cover twice now and have been very impressed with excellent service and quick response times. On both occasions our issues have been resolved. I highly recommend this service.
Water was leaking through our study light fitting. Friendly electrician arrived promptly, made property safe and completed work to prevent further damage. Relevant advice given to follow up on repair and how to monitor the ceiling until insurance assessment. Good work.
perfect in any emergency i dont know what would have happend if they wont around
they were very prompt they turned up on time the guys that came were very nice
and found the problem straight away. i was in real strife power was out .
i had to go to work and we could not the car out of the car port because the roller door would not open god bless those lovely boys that helped us out.
sunday storm and tempest
My call to EHA was answered by a supportive and understanding representative who assured me I would
have a technician within one hour from my initial call which I made about 5.30pm. I had only partial electricity...(fridge, freezer, security system, etc all not working). The electrician arrived on time as promised and quickly and efficiently diagnosed the problem. There was water in an outside power point which was connected to the watering system controls. The electrician was extremely patient, pleasant and helpful. Congratulations to all concerned for the quick and reliable and caring service. I will NEVER be without RACV EHA. Sue
Electrician arrived within the quoted time frame which was amazing given it was Friday evening peak hour during a massive storm. We had no electricity (no phone no internet!) but the problem was very quickly identified and rectified in half the house so we had the basic lights, cooking, TV. He advised us to wait 48 hours for everything to dry out before incurring further expense and bingo 48 hours later all was restored. We are very happy customers and highly recommend Emergency Home Assist!
Power outage - excellent to be able to use Home Assist
We arrived home at 11.50pm to find many of our lights were flashing and our home alarm was beeping.We phone Home Assist and were advised an electrician would be with us within the hour.John Roberts arrived at 12.39am. diagnosed the problem, explained to us what the fault was, contacted Citipower to have the fault rectified and explained to us what we had to do until the fault was rectified and what we had to do once power was restored. All in all a very satisfactory experience
Great service -
The service delivered was exceptional. Advised someone would attend with an hour. The electrician called within 5-10 minutes of me calling RACV to confirm the issue. Arrived onsite and investigated the issue. Was very thorough, knowledgeable and helpful about what to do next.
Quick Effective Boxing Day Fix
The electrician arrived promptly after our call to RACVEHA, despite it being Boxing Day. He was business-like and fixed our dangerously dangling shower fan quickly and checked the associated switch and provided useful advice about replacement of broken LED insert.
Perfect. Home assist is the best help to have.
Plugged iron in and everything stopped. Tristan came from RACV checked every thing, flip switch back on. Checked again all perfect. Very polite very efficient & prompt, so pleased to have home assist
Excellent service no complaints coming out on a hot Sunday arvo
Down light flickering then shorted out
Electrician replaced light fixture checked that the problem was fixed the problem cleaned up the mess he made and wished me a good day and merry Christmas
Rowan from RACV Home Assist listened carefully to the electrical issue. He understood and was was able to arrange an electrician to assist me. Rowan was understanding and very professional...I was very grateful! The two electricians who attended, Brad & Yanni were fantastic. They were efficient, professional and diagnosed the problem quickly, allowing me to go to work with peace of mind.
Thank you to RACV Home Assist
A little outside the promoted "within an hour" but still good
The technician was very pleasant and efficient and advised he would organise a quote by email for parts needed but, as of now, nothing has come. However, I feel confident the email will eventually come.
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