great service plumber was here in 30minutes replaced part on gas heater pilot and all for less than a call out fee premium already paid for it s self great job and a really nice helpful guy
thanks again j bonato
The hot water tap in my kitchen sink blew a gasket and I couldn't turn it off, Dan arrived within the allotted time and went straight to work. He repaired the tap and no more hot water going down the gurgler.
Brilliant. Great service.
Always get me out of a jam! Always friendly and respectful. These mishaps always seem to happen out of hours or on weekends. Saved me from no hot water or cooking.
Had a burst pipe to the toilet and water everywhere. the technician came around very promptly, he made a complete repair in 30 min. Very professional and no stress whatsoever. I can't recommend this service enough.
very Happy Customer
RACV Emergency Home Assist is excellent
My kitchen tap has been dripping so badly that I needed to place a bucket under the sink. A friendly voice on the phone assured me that a plumber would come within the hour. The plumber arrived 20 minutes later, replaced the old and worn out kitchen tap with a new one, the job was done within half an hour. Great service. I have and will continue to recommend RACV Emergency Home Assist.
Great service and my premium was covered in one call.
Quick and efficient response at 5pm on a Friday night to a flooded bathroom. Scott, the plumber, called within an hour of us contacting RACV to give us the arrival time. He arrived on time and was friendly and professional, dealing with the problem quickly and effectively. We were horrified to learn he had driven from Castlemaine to Riddells Creek but he laughed it off and happily fixed the problem. It meant we had water restored and could mop up the flood in the bathroom. RACV also called back to inform us of when he would arrive. I took out Home Assist insurance after two nightmare and expensive Friday night/ Saturday morning plumbing emergencies and rate it the best money I have ever paid out. Sharon
Phone call for assistance, attendance by technician, job done, all within one hour.
Can't expect better than that. I will recommend the RACV Emergency Home Assist service to my relations and friends.
It seemed like I had only just put the phone down, when the RACV arrived :)
I was unable to relight our gas water heater and called EHA. The plumber arrived with 15 minutes and promptly relight the pilot light, and activated the heater. Unfortunately, the igniter wasn't working, a very old unit and will have to be replaced, my problem. Friendly and helpful service from the Call centre and prompt, professional response what more could I ask for?
Able to keep our hot water tap and supply working properly
Efficient attention to the problem of a non-turning off hot water tap and fixing the problem with service late in the evening and situation for us a real problem. It is a great comfort to know we have help when needed urgently.
Reliable Service when Required
We personally have used RACV Assist multiple times. Plumbers, locksmith, heating. It is good to know that their services are available on weekends, holidays and out of work hours. I have recommended RACV Assist to family and friends. Well worth it!!!
Excellent plumbing service
George arrived promptly and worked efficiently and conscientiously to fix taps (which were very dirty and tight after much usage)
A nice, pleasant man who knew his job and did it well.
Would thoroughly recommend RACV Home Emergency Assist to anyone.
overflowing toilet, overflowing washing machine outlet, no idea what to do.
Kind and friendly plumber arrived within the hour, had main sewer line unblocked in about 5 minutes, all flowing well. Very thankful, excellent service.
Excellent service and fast to attend
Received a call from the plumber Steve in less than 5 minutes after my call, he arrived 15 minutes later and had my hot water service fixed within an hour and working again, friendly, professional and great service.
Came for 5minutes said they couldn’t do anything to help and l would have to pay another $320 for less than an hour and he said couldn’t fix it without having to dig up concrete drive
Got another reputable plumber out and he fixed the problem without any worry racv left garage and property flooded didn’t even try to get water away from house we are elderly and unable to do it ourselves.
I woke to no hot water. Plumber Steve arrived within 40 minutes and fixed the problem very efficiently. Lovely guy, well mannered and friendly. Would recommend RACV Home Emergency Assist to everyone.
Such a great service by RACV
Jack the plumber responded to my call in no time. Located the blockage in my vanity's drain and repaired it skilfully. Polite and efficient. Was Jack. Thanks Jack and thank RACV
So glad we had Emergency Home Assist
A water pipe had burst under the basin in bathroom. Water was everywhere in the bathroom and down the hallway. I called Emergency Assist (have number in my mobile phone now) Plumber came within 40 minutes. He fitted new hoses, turned on mains, tested and cleaned up and he was gone in 10 minutes. Brilliant service ! ! ! Thank you.
Opened my gas bill and realised I must have a leak. Within about 90 minutes, leak located and capped. Plumber crawled all under the house and happy to answer all questions. No way I could have got that done so quickly ringing around to find someone.
Very Quick and efficient listened to my problem and resolved the issue. Matt came to the house and provide excellent service and communicated with me very well. I would use this service again and again.
It was with great relief that within a short period of time after contacting RACV Emergency Assist regardind a plumbing issue, a plumber arrived and quickly and professionally located our leaking pipe under the house and advised us what to do until the pipe was replaced.
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