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RACV Emergency Home Assist Plumbers

RACV Emergency Home Assist Plumbers

4.6 from 381 reviews

Reviews

(336)
(12)
(1)
(3)
(29)
  • Customer Service
    4.8 (195)
  • Timeliness
    4.7 (182)
  • Job Satisfaction
    4.8 (162)
  • Rates and Fees
    4.7 (129)

The best

published

Blocked kitchen sink. Water everywhere. Plumber was out in 10 minutes, took off his shoes. Fixed problem, checked everything over and gave excellent advice. Thanks Jack and RACV. 3rd time always excellent service

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Faye

FayeGreater Melbourne (Metropolitan), VIC

First emergency call response was impressive

published

On a cold, wet afternoon John came within 1.5hours of my call to RACV Emergency Home Assist. A roof leak had short circuited the lighting/electrical system. John temporarily patched the area, but the bad news is that roof sheets will need to be replaced. John's manner and able assistance were most appreciated. Faye

Customer Service
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Job Satisfaction

Terrible service and faulty repairs

published

EHA at Racv were great but sent Terrible, inexperienced plumber. Rude. Did not fix problem. Work fell apart. Quoted one price then charged more on completion. Roof still leaking and tarp on roof blew off. Waste of time and money.

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Mark K.

Mark K.Greater Melbourne (Inner), VIC

  • 5 reviews

Prompt emergency service

published

Prompt, within the hour, thorough assessment and professional. Fault was traced down to connection to main waste line. Recommended specialist equipment to clear the blockage. Definitely a good service, and good value.

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1 comment
RACV
Elise E.RACV

not happy with plumber

published

not impressed with the service. The technician was not very keen to rectify the problem. It was too hard for him and he was in a hurry to move on to the next job. Suppose to get a call back or email with a quote but to no avail. I called back myself but calls were not returned . I got it fixed it half the price quoted by RACV.

Paul Eddy

Paul EddySouthwest, VIC

  • 3 reviews

Repair shattered glass window

published

Very happy that repairman came within an hour of our call and he (a plumber!) made safe a shattered window, which was great. But he was unable to provide a quote or a contact to actually replace the window. This also happened to my daughter a couple of months ago with EHA! Don't you have any glaziers on your books to provide follow-up? We understand we would have to pay for complete replacement service.

Customer Service
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Job Satisfaction
Cheryl Timbury

Cheryl TimburySouthwest, VIC

Best thing I have is being with RACV Home Assist

published

Leaking shower taps, could not turn them off. Plumber came within a short time of phone call. Fixed the problem with new washers, and cleaned up. I am very happy.

Customer Service
Timeliness
Job Satisfaction
1 comment
RACV
Elise E.RACV
ARH

ARHGreater Melbourne (Metropolitan), VIC

Another example of RACV saving the day

published

Cause of a pipe blockage quickly identified and then equally quickly resolved. Friendly and professional service. In the current COVID-19 world, asked all the right questions of me and wore gloves. Higly recommended service.

Customer Service
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1 comment
RACV
Elise E.RACV

Timely, efficient response

published

The gentleman who came in a very short time fixed our washing machine water pipe efficiently and then put everything back the way it was. He pulled the machine out to clean up the water and mess, and put it all back in place. He did it all with a smile and not once made me feel like I was a nuisance for calling him out in the evening. I would recommend the serviceman and RACV emergency assist to anyone.

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1 comment
RACV
Elise E.RACV
Plumbers

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Eleni Constantinou

Eleni ConstantinouGreater Melbourne (Metropolitan), VIC

Leaking main pipe to house

published

From the time we lodged the issue till the time the leak was fixed we had a great stress free experience with RACV Emergency Home Assist looking after us. The plumber was quick to come and find and fix the cracked pipe in a very short time. We had no inconvenience what so ever with the loss of water supply. Overall a fantastic experience with such wonderful people. Thankyou so very much.

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Vonnski

VonnskiGreater Melbourne (Outer), VIC

  • 6 reviews

Excellent Service - Fast Response Time

published

Plumber turned up really quickly. Friendly and professional approach. Leak was fixed just over the allotted time and was only out of pocket for a small fee. If I had to have called out a plumber, the cost would have been so much more. Highly recommend becoming a member of RACV Emergency Home Assist. A small cost for peace of mind.

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Tharindu

TharinduGreater Melbourne (Outer), VIC

  • 4 reviews

Excellent. RACV never let you down..

published

Had their services twice already for the last 3 years and both related to plumbing related issues, and all fixed promptly and they attended fast. The technicians were professional and courteous and very knowledgeable.

I highly recommend RACV home assist and recommend everyone to have this cover no matter how old the house is.

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1 comment
RACV
Elise E.RACV
Peter - Gisborne

Peter - GisborneCentral Highlands and Goldfields, VIC

Excellent serviceman, efficient completion of job.

published

Although it took 24 hours to service the call the on site activity was great and successfully completed.
Friendly and professional approach. the job then allowed us to resupply water to the house.

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pdm

pdmGreater Melbourne (Metropolitan), VIC

Arrived quickly, fast assessment and discussed options

published

Adam arrived earlier than we expected, (and with some area preparation prior to visit) was pleasant and fast to assess the water leak area, discussed wall assessment options, determined the problem, as was unable to fix the potential long term problem and discussed the short term options. We decided to plug the problem and have the office tomorrow contact us to arrange an inspection/quote to (hopefully) avoid the nearby area failing again.
Hopefully, the office follow-up response will be as timely/professional!

Customer Service
Timeliness
Job Satisfaction
1 comment
RACV
Elise E.RACV
Daniel B.

Daniel B.Greater Melbourne (Metropolitan), VIC

beyond the call

published

RAcV Home Assist is a premium service and all of its trades people are positive and helpful. I had a smashed tile today on the roof and was fearful of it rainiing and the guy who came out went above and beyond to ensure that I had a temporary fix that would not leak. He told me where to get tiles, organised help and was just a kind hearted individual. I cannot recommend this service enough.

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1 comment
RACV
Elise E.RACV
Plumbers

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bpal

bpalGreater Melbourne (Inner), VIC

The plumber worked very hard to unblock the shower

published

The plumber worked very hard to unblock the shower and am very very happy with his work. He arrived within the hour and was very personable. Thank you so much, much appreciated.

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Little Wonders

Little WondersGreater Melbourne (Outer), VIC

  • 2 reviews

On time and super fast fixing the leak

published

I’m really glad I’ve got RACV Emergency Home Assist. The plumber came on time & found the leak within 5 minutes under my laundry sink & fixed it very fast! Many thanks!

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kathy peronace

kathy peronaceGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent service, very punctual

published

I rang Emergency Home Assist, they told me someone would arrive within the hour and they did. He removed his shoes and began working to find where leak was be coming from, he was able to isolate it from being the bathroom and at least now we know it is definitely the roof. I would highly recommend and am glad we took out Emergency Assist.

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1 comment
RACV
Elise E.RACV
Lynne

LynneGreater Melbourne (Metropolitan), VIC

Thank you

published

Thank you for the promptness of the plumber. Sorted out the problem quickly, many thanks - turned out to be the washing machine hose needing replacement so a trip to Bunnings and I have replaced it.

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1 comment
RACV
Elise E.RACV

Wonderful safe service

published

Roof leak causing ceiling discoloration. John found and fixed the problem very quickly, (tile had moved)

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3 comments
RACV
Elise E.RACV
Rod
Rod

4288744

RACV
Elise E.RACV
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Questions & Answers

Maria P

Maria Pasked

The en-suite toilet has an awful smell and don’t know what it could be.

No answers

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