So prompt, I nearly fell off my chair.
We discovered that there was a "leak" in the laundry, under the tub. We called RACV and there was a Plumber at our front door within 15 minutes. He examined the problem, determined that it was the hot water hose to the washing machine, which had perished and needed replacement. He then went to Bunnings, purchased a replacement hose, returned to us and installed in under our tub. We could not ask for better service than we received from RACV EHA. No more "leaks".
Could not be happier (and I'm a pretty demanding consumer) ......
My problem was that no hot water was coming into the shower or other hot water outlets. Very reassuring plumber arrived within 20 minutes of my call to RACV Home Assist. Diagnosed the problem straight away and fixed it within ten minutes. He explained that the recent strong winds had ripped the cover off the gas heater and blown the pilot light out. He re-lit the light and secured the cover with tape to stop this happening again. He commented that if the problem re-occurred I might like to consider adding an extra part but to wait and see how it went along. Could not be happier!
Emergency Assist a complete waste of money and time: the worst service ever.
I rang RACV Emergency Assist on Thursday 16 January because our hot water service was leaking badly.
They promised a plumber within the hour. My son-in-law was home. I was out. The plumber arrived within an hour or so and reported he had fixed the leak by tightening a screw: 'complete repair'. He told this to my son-in-law, who, believing him signed the report.
Within half an hour the leak had returned. Water was pouring out. The next morning I rang the RACV Emergency Assist team again and they said they would send the plumber again. I was hom...
Well done, timely response to phone call and plumber attending
Long time policy owner - rang, received call back within specified time, attending plumber then arrived within the designated time (1 hour), polite, attentive and recommended further follow up, when circumstances are safe. Only issue would be the phone service, getting to the appropriate person to lodged claim, I believe this could be confusing and difficult to older customers.
Finally a decent repair
Was thorough quick did the job as promised. And turned up in a reasonable time frame. Plumber was really good. Identified the problem and was quick in actually fixing it and not fobbing me off to get it done by someone else.
Job well done. Professional, effective, informative, clean and fast.
Thanks for a service man who comes in a timely fashion, knows what to do and does a great job. No mess, intelligent, professional and helpful advice. More than satisfactory.
Great and very impressive service
Plumber arrived within 30 mins of my call. Efficiently and competently fixed my problem. A very pleasant and courteous young man. This is an excellent service and well worth the monthly payment. Gives one peace of mind when something breaks down in the house.
Plumber came within 20 minutes and resolved my problem very quickly. Terrific service. Having the emergency service gives peace of mind. Plumber gave excellent service and fixed the problem quickly and explained what had happened.
They arrived in half an hour from my phone call and attended to my problem, but the work needed will have to be quoted on . They gave me an idea of what might be required. Now anxiously waiting for a quote which I hope will be reasonable. Due to my age I can not possibly think of climbing a ladder and doing it myself, even temporary repairs
I had a leak in the toilet - a constant steady small jet of water running down into toilet bowl. I called RACV, and they promised a plumber within 60 minutes.
He came within the promised time, quickly disassembled the tank and found a worn out valve rubber, produced a new one from his van, and the whole job was done in the matter of minutes.
He was also very friendly. This is not the first time I called RACV EHA, and each time the job was done quickly and professionally.
Great value for money!
These guys have saved us from grief so many times over the years
A burst hose in the bathroom upstairs meant that water was cascading downstairs into the kitchen. we turned off the water at the mains but we were left with soggy plaster and no water. after the RACV Home
Assist Plumber came through, he got us going by replacing the hose and since we are also with RACV home insurance the claim was lodged and we had a plasterer, carpenter and electrician through to make sure everything was okay. Corey also came through with fans and dehumidifier to help dry out the damage before the repairs will begin. We cannot recommend RACV and their portfolio of services highly enough.
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