The plumber and the RACV office both disputed that I had an emergency for them to deal with. The ballc*ck mechanism failed to stop the water from rising in the cistern a d wTerwaspouring xown tbe wallonto the wall. I temporarily. disabled the ballc*ck and visited RACV in Sale who stated what I was experiencing was not an emergency. Tbe lady at… Read more
the counter called RACV Trades on my behalf (I am sverely hearing impaired) and told .me that I would need to provide a new cistern at my cost.so I purheased one from Bunnings on my way home. After the Tradesman arrived he stated that I did not have an emergency and made some phone calls. He did the installation of the new cistern, and told me that through RACV I would have to pay for his ti.e and I agreed to that, and I offered .y point of view that tbe problem came from two differeskille skills toeepairs to repairskills nt understandings of the definition of emergency. I bad water running in my house tbat I to did not have the skills to repair. Linda Starke
They assured me someone will come within the hour to check my hot water system . I haven’t had any hot water for two days. A young kid came after 3 hours and didn’t know what he was doing and kept asking the same question 3 times; not listening to my answer initially . Not happy at all … he rushed and do something in the dark with his phone torch… Read more
which kept turning off . Really upset with service . If one tradie is excellent the next call-outs are duds … trying to make money
Reviews with attachments
Very professional and helpful plumber solved the problem instantly (less than 3 hours after my request for assistance) with repair. New tap new washers no more leaks. Very pleased with the RACV program I have subscribed to.
Hakan D was very professional and did good job thanks. I highly recommend his trade fixing our laundry tap great. Show reply
Awesome experience - plumbers and sparkies – We moved into our house and as happens, almost immediately the hot water went and the toilets were backing up. We joined RACV emergency home assist and holy moly are we glad we did. The hot water electrician was round in a flash. So professional, easy going and lovely to deal with. The prices were very fair too. The plumbers that came round… Read more · 1
cleaned out the pipes but in the end we had to install a whole new sewage line and they were amazing. Done in one day, the price was very fair (we did shop around).
So all in all - after a bit of drama RACV emergency home assist's service providers had us with hot baths and able to use the toilet with confidence and all super fast and at fair prices.
We'll always have this RACV service!
Fixed our hot water piping leakage – Were here within 30 minutes on Easter Sunday and fixed the leak in 30 minutes Show reply
Absolutely 5-star service – Made call to report leaking pipe on roof then had the racv plumber 'Spencer' from Domain Plumbing arrive within 30 minutes to inspect and fix the issue. This is without doubt 5-star communication and service. Spencer was outstanding. Would highly recommend him, his company and RACV home assist. Show reply
Very concerning experience with **RACV Home Assist emergency plumbing service. I called RACV on Saturday morning for a burst pipe, expecting an emergency repair service. A plumber attended but immediately told me he didn’t have the tools or parts in his vehicle, so he could only “have a quick look.” This raises a serious question — why send a… Read more
plumber to an emergency job without the equipment required to fix it?
The plumber dug about 2 feet into my front garden, located the leak, and asked me to sign on his phone saying it was for “my concern” so he could make urgent calls and arrange parts. He assured me someone would come shortly to complete the repair.
After waiting more than 4 hours, no one arrived. When I contacted RACV, I was told the job had already been closed in the system because it was recorded as a quote job, and the plumber would send a quote on Monday.
So essentially the RACV contractor attended, dug a hole in my front yard, left the area unsafe, and closed the job without fixing anything. I have a young child at home, and leaving an open excavation in the front garden is extremely unsafe and irresponsible.
When I contacted RACV again, I was told they had spoken with the plumber and he was too busy to return, and I was advised to fill the hole myself to make the area safe.
In the end, I had to call my own plumber, who arrived quickly and fixed the leak in under 5 minutes and charged $180.
Then on Monday I received a quote from the RACV plumber for $750, including unnecessary work such as replacing the tap, removing the water meter, reconnecting it, and additional excavation. Considering how quickly the issue was actually fixed, this quote seems highly questionable.
This experience raises serious concerns about whether RACV Home Assist is being used as an emergency repair service or simply as a lead generation system for quotes.
Based on my experience:
If you want a quote, call RACV. If you want your emergency fixed, call your own plumber.
I hope RACV reviews how this service is being delivered, because the current process is misleading, unsafe, and extremely frustrating for customers dealing with real emergencies.
Latest follow-ups
We had Nathan arrive from TPS Plumbing (again - he fixed an issue with our ducted heating a few years ago, including using better tiles around the flue), and he came assessed and fixed the problem and gave us recommendations on what to do if it happens again. Show reply
Follow-up · The follow up was just as sensational. The very next day our HWS was again stopping and starting. So we rang Nathan from TPS to come back and asked him to take sufficient photos to allow his firm to give us a quote to replace the old Infinity/solar HWS with just an Infinity. He was back the same day, took all the photos and promised a quote within… Read more
Mark cleared the sewerage blockage then used a camera to determine the cause and site location of blockage. After consultation he water blasted tree roots . He was very efficient and knowledgeable, giving advice on future possible works. Show reply
Follow-up · Still no issues with the drainage. The camera was useful in showing both where the blockage was, how big the tree roots in the drain were and then the cleared drain.
After contacting racv home assist concerning a burst water pipe the plumber arrived and he quoted me $264 to investigate (not fix) the problem which was in the wall. Why be a member? which I am no longer.
Follow-up · Contacted local plumber who fixed water pipe in five minutes for a total fee of $150.
Positive reviews
RACV Emergency Home Assist was fast to get a plumber to my house. Justin assessed the water heater problem straight away and fixed it. Again he assessed the toilet cistern issue and fixed it all in a timely manner. He was personable and excellent at his job.
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Aaron from Harley Plumbing was excellent, happy to help, outstanding customer service and quick and efficient. Aaron came to fix my leak but advised me to replace the line, saving me multiple bruises on my head and very grubby knees. 10 out of 10 for service and VFM
Adrian was polite, turned up quickly and was thorough, very helpful and thorough, happy with service. The leaking kitchen tap washers changed no more water dripping.
Negative reviews
Horrible experience with RACV. Assigned job at 1pm with 2 hour expectation. At 3pm got told 5pm. At 5pm got told 7pm. Plumber rang at 6.30pm saying will come at 9.30pm. After losing complaint a different plumber showed up at 7.30.
Terrible. I did call them 2 times . First time they said not enough light so can’t access roof and advised to call next morning. They came around noon time and said roof is wet . So can’t do the job and reported it’s heavy rain. It wasn’t raining and was drizzling few drops. Why you guys are sending tradies to waste customers time. I don’t now why you are calling Emergency home assistance
Hi JinU, we’re sorry to hear about the issue with your… Read more
Plumber Daniel responded to callout. He noted hot water in shower went from hot to cold. He checked HWS and said it was ok and turned up the thermostat controller in the bathroom to 50 degrees to fix the problem.
Hi Bluey, we’re sorry to hear about experience with your… Read more
Recent reviews
I had an excellent experience with this home assist service when helping my mum, who lives alone. From the initial call, the customer service team was prompt, professional, and very reassuring. Ben C, the plumber, was fantastic—he arrived within the hour on a Saturday afternoon and replaced the hot water system that same evening. The whole… Read more
process was seamless and gave us real peace of mind knowing my mum was looked after so quickly. I would highly recommend this service to anyone needing reliable and responsive home assistance. Excellent communication.
Excellent service from RACV Trades plumber for a garden tap repair. The plumber, Club Home Response Pty Ltd, arrived on time and was very polite. They quickly diagnosed the leak and replaced the faulty parts on the spot. I really appreciated that they took the time to check the water pressure and ensure everything was sealed correctly before leaving.
The plumber came quickly, we called as our dishwasher wouldn’t drain. The dishwasher wouldn’t turn on. So he tried to see if the power point was working and it wasn’t. So he tried another electrical source and the disherwasher worked. We need to call back and get an electrician in now
Justin was amazing. Very professional and friendly and knew exactly what the problems was and how to fix it. Very experienced and knowledgeable. Highly recommend
Find out how RACV Emergency Home Assist Plumbers compares to other Plumbers
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Mani fixed our issue and showed us that may need to replace 2 items in the Hot water unit and will send us a quote. He was approachable and very clear. We are grateful. Show reply
The Plumber who came onsite to check all was safe was very professional, patient and caring. Michael was his name. If we are to go ahead with the quote I would like Michael to do the job. Given the cost I need to work out my financial situation, I will call RACV to discuss in the near future. Thank you again RACV and Michael who was on site 17/2/2026. Kind Regards Pauline Show reply
Great service, kept us informed when to expect arrival. Installed kitchen mixer tap but fittings very difficult to connect and sprayed water everywhere. So had to cut off water and call for help. Plumber was excellent and was able to fix problem.
Stuart attended my place this afternoon. His attention to detail, to solving the problem, to keeping me informed was excellent. He is conscientious & tries hard to complete tasks within a certain framework. Show reply
Cold water tap in shower recess could not be turned off. Plumber arrived on time (less than one hour as per RACV) replaced the defective washer and cleaned up. No fuss a very efficient job done. Show reply
We rang racv. The plumber Samuel arrived within one hour. On a public holiday that was really impressive. Had the air conditioner running within an hour and was very helpful and obliging. Specially concidering it is 39 degrees today and he was working on the roof Show reply
There was a serious leaking of two pool tubes which connect to the pool filter system. I warried a lot and called RACV because I have 2 type insurance of RACV for many years. One is Home Insurance, another is Home Emergency assistance. Then RACV sent Mr. Paul Harleyk to my home. He found the problem immediately and fix it very quick. A magic hands! Great job! Show reply
Plumber must have been very busy after we requested assistance as the original wait time was not met and the delay not communicated However, when Mr J Law attended, he was professional and fixed our sewer blockage within 10 mins. Kudos to Mr J Law from very satisfied and happy "customers" Show reply
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Hi, we’re sorry to hear about this. We always appreciate… Read more