First emergency call response was impressive
On a cold, wet afternoon John came within 1.5hours of my call to RACV Emergency Home Assist. A roof leak had short circuited the lighting/electrical system. John temporarily patched the area, but the bad news is that roof sheets will need to be replaced. John's manner and able assistance were most appreciated. Faye
Terrible service and faulty repairs
EHA at Racv were great but sent Terrible, inexperienced plumber. Rude. Did not fix problem. Work fell apart. Quoted one price then charged more on completion. Roof still leaking and tarp on roof blew off. Waste of time and money.
Prompt emergency service
Prompt, within the hour, thorough assessment and professional. Fault was traced down to connection to main waste line. Recommended specialist equipment to clear the blockage. Definitely a good service, and good value.
not happy with plumber
not impressed with the service. The technician was not very keen to rectify the problem. It was too hard for him and he was in a hurry to move on to the next job. Suppose to get a call back or email with a quote but to no avail. I called back myself but calls were not returned . I got it fixed it half the price quoted by RACV.
Repair shattered glass window
Very happy that repairman came within an hour of our call and he (a plumber!) made safe a shattered window, which was great. But he was unable to provide a quote or a contact to actually replace the window. This also happened to my daughter a couple of months ago with EHA! Don't you have any glaziers on your books to provide follow-up? We understand we would have to pay for complete replacement service.
Another example of RACV saving the day
Cause of a pipe blockage quickly identified and then equally quickly resolved. Friendly and professional service. In the current COVID-19 world, asked all the right questions of me and wore gloves. Higly recommended service.
Timely, efficient response
The gentleman who came in a very short time fixed our washing machine water pipe efficiently and then put everything back the way it was. He pulled the machine out to clean up the water and mess, and put it all back in place. He did it all with a smile and not once made me feel like I was a nuisance for calling him out in the evening. I would recommend the serviceman and RACV emergency assist to anyone.
Leaking main pipe to house
From the time we lodged the issue till the time the leak was fixed we had a great stress free experience with RACV Emergency Home Assist looking after us. The plumber was quick to come and find and fix the cracked pipe in a very short time. We had no inconvenience what so ever with the loss of water supply. Overall a fantastic experience with such wonderful people. Thankyou so very much.
Excellent Service - Fast Response Time
Plumber turned up really quickly. Friendly and professional approach. Leak was fixed just over the allotted time and was only out of pocket for a small fee. If I had to have called out a plumber, the cost would have been so much more. Highly recommend becoming a member of RACV Emergency Home Assist. A small cost for peace of mind.
Excellent. RACV never let you down..
Had their services twice already for the last 3 years and both related to plumbing related issues, and all fixed promptly and they attended fast. The technicians were professional and courteous and very knowledgeable.
I highly recommend RACV home assist and recommend everyone to have this cover no matter how old the house is.
Excellent serviceman, efficient completion of job.
Although it took 24 hours to service the call the on site activity was great and successfully completed.
Friendly and professional approach. the job then allowed us to resupply water to the house.
Arrived quickly, fast assessment and discussed options
Adam arrived earlier than we expected, (and with some area preparation prior to visit) was pleasant and fast to assess the water leak area, discussed wall assessment options, determined the problem, as was unable to fix the potential long term problem and discussed the short term options. We decided to plug the problem and have the office tomorrow contact us to arrange an inspection/quote to (hopefully) avoid the nearby area failing again.
Hopefully, the office follow-up response will be as timely/professional!
beyond the call
RAcV Home Assist is a premium service and all of its trades people are positive and helpful. I had a smashed tile today on the roof and was fearful of it rainiing and the guy who came out went above and beyond to ensure that I had a temporary fix that would not leak. He told me where to get tiles, organised help and was just a kind hearted individual. I cannot recommend this service enough.
Excellent service, very punctual
I rang Emergency Home Assist, they told me someone would arrive within the hour and they did. He removed his shoes and began working to find where leak was be coming from, he was able to isolate it from being the bathroom and at least now we know it is definitely the roof. I would highly recommend and am glad we took out Emergency Assist.
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