I was told that I would be contacted today by Andy from racv still no word at 8 33pm i dont know how many calls it takes to get some answers dissapointed never again

Holiday cancelled due to coronavirus. Previous enquiry re insurance policy said it could be carried over to 2021 if i elected to do so before initial departure date of 22 May 2020. When I rang 20 May 2020, customer officer Barbara offered to enquire about a full refund for me, which was a much preferred option. Barbara's enquiry proved successful, resulting in a refund. Very grateful for her excellent service

HI, I would like to thank RACV on their efficient customer service when cancelling my insurance. During difficult times, its lovely to have encountered such great professional service.
Thankyou so much

Your email tells me to enjoy the trip - but the trip is Cancelled !.
I should be getting a 100% refund !
Not impressed.
Please reconsider the refund, and get it to me ASAP

By mid-March it became clear travel might leave us marooned at our destination. Approximately a week before we were due to travel to Perth, I requested cancellation of the policy (along with flights, vehicle hire and accommodation) .
RACV considered my request and the vehicle hire excess insurance premium was eventually refunded.

I would like to thank the RACV travel insurance team for there assistance in cancelling our travel insurance due to the current travel restrictions for a trip we had planned to go to Europe in the next few months and refunding the total premium when asked. I have used them for our travel for the last 30+ years and have had to call on their assistance when travelling on a few occasions and they have always been fantastic. I was reimbursed all medical costs and expenses incurred a few years ago and they arranged alternative flights and accommodation after my wife had recovered, I would recommend them to anyone considering travelling overseas when we are able to travel again,

Unfortunately our trip had to be cancelled due to the virus.
We contacted RACV to enquire about a refund and found them to be very pleasant, cooperative and prompt as a refund was returned to us the very next day.
We will certainly use RACV for our travel insurance when we are able to travel again

At the time of purchase we were happy with RACV insurance Covit 19 came along then we could not go the cruise line is giving 100% back on cruise.

I inquired re RACV giving back our insurance payment and was met with a big No

Had to make 2 claims on my policy this time, one for medical expenses and one for stolen money when we were forced to take money from ATM in Buenos Aires, both claims have been paid in full and as we had opted for nil excess we got back the full amount of our claim, lodging claim on line was easy and requests for extra information meant I only had to scan documents. Very good.

I applied for refund or credit for domestic travel insurance policy when the trip was cancelled because of restrictions placed on interstate travel due to COVID19. I received a full refund three weeks after the application. I wish to thank the Insurance section staff for the refund. Best wishes in these troubled times.

I have had no claims.
People have l have dealt with been very efficient and pleasant.
Queries have been very promptly answered
Annual policy good value.
I have used RACV Insurance three times

The whole process from quotation to payment was very east. We had to cancel our May 2020 trip to USA as I don't see us travelling again until there is a vaccination for Covid 19. We asked RACV for a return of premium which they granted as long as we did not intend to make any claims, and because we were cancelling within date conditions. Refund processed in a couple of days.

Travel was cancelled due to covid19. Asked racv to extend out policy to cover rebooking for 2021 and they wont extend it or give us refund. Cost $1100+. Told that because I bought the policy in Oct 2019 as we were told to do by travel agent that it expired in april 2021. Under the circumstances I would have thought extending the policy for another 3 months would have been good customer service

My policy should have been till the 21st and they have only done it till the 20th which is fault on their behalf because I provided my flight details. On the other hand I have been in lockdown in another country and didn’t have a chance to leave these premises to buy the allocated credit to be able to contact internationally so I could extend the policy and they aren’t extending it even though it was not in our power that we got stuck here.

I have been using this travel insurance for the past 2 years and have due to unforeseen circumstances had to make claims multiple times. Each and every time racv have exceeded my expectations not only with the timely and easy to access claims process but also with the human empathetic support given in times of high stress while abroad.
I would highly recommend racv travel insurance for a stress free, care free holiday! These guys have always got your back! Great job racv!!:)

Thank you for your prompt refund of my multi-trip travel insurance premium due to Covid-19.
I can’t believe how painless it was in this world of endless form filling and push button telephone calls where you are hand balled from one recorded voice to another.
It’s great to be able to talk to a real person.