Yes, our policy was of good value and ease of processing the policy was great.
Unfortunately because of Covid we were unable to use our policy and so we cancelled the policy because travelling was so uncertain.
We have used RACV insurance many times over the years and have always been satisfied with the service.

Lodged a refund request in the morning, and the full amount was refunded in the evening - excellent customer service, never experienced before. The response was timely with no bureaucracy. Great work RACV

Another failure from RACV executives. Yes, we are encouraged to travel within Australia and RACV cancel their domestic travel insurance..
We use domestic travel insurance to wipe out the ‘car rental excess’, not to claim for cancelled flights, most airlines will generally offer you a credit these days.
RACV has gone to the dogs.
We went elsewhere for our travel insurance. You need to shop around.
I have found RACV to be disgraceful over the past 12months. Profit over Customers.

This policy was of little use did not cover any out of pocket expense used the reason being Covid 19 which didn't exist when the policy was taken out. I rang before leaving and was told I would be covered.

After the future trip was cancelled I enquired if we could get a refund on the policy cost and I was told a full refund would be returned after future contact from an insurance rep.

Trip was cancelled in April due to Covid ask if I could have refund told no and now see from review others have had refunds.
Other companies are giving refunds

Due to Covid restrictions we were unable to make our international travel dreams for 2020 come true. RACV insurance was excellent when contacted to discuss the cancellation/refund of policy. Attended to immediately, full 100% refund and transferred to credit card from which the original payment was made. Thank you for your professionalism.

Worst thing I’ve ever done. I take out annual insurance each year as I do at least 2 international trips and more domestic. I changed to racv because I would be going to Bali a couple of times as my daughter was holding her wedding there, and some of the activities I may have undertaken would have been better covered under their policy.I have been trying since April to get my claim settled. I was able to cancel most of the accommodation I had prebooked except for a villa. As it was a large villa they tried to get me to have my receipt altere...

Last Update. Claim has now been paid in full. Finally got a letter from Ryanair. Disappointed that it took so long and really still can't believe that it had to be like that. Having said that once I jumped through the hoops they required, RACV paid the claim very fast. In the end RACV insurance covered us for what we brought the insurance to cover. I suppose all insurance companies will require you to jump through hoops. I just have trouble in understanding that "We do not give refunds" can be accepted by me but not the insurance company.

Upda...

This is the first time I have used RACV travel insurance and was very happy with service with only complaint was I had to ask for it. e were unable to take our trip to the US due to Covid restrictions. Customer service was very helpful with full refund offered

Have always used RACV travel insurance.
Initially they said no full refund for my insurance policy but staff spoke to underwriter who confirmed it will be a full refund. Good to have support from RACV during this time and to keep long term consumers happy. What people expect when paying above average cost for insurance. Please note this is not a insurance claim but a policy refund.

Due to the international COVID situation our entire trip was cancelled and refunded by the airlines. RACV cheerfully and efficiently responded to my request for a refund of our insurance policy.

I am particularly thankful to RACV refunding my two travel insurance policies because of COVID 19.
A special thanks goes to Eleonora who completely understood my situation and continued to track the refund for me. Many thanks Eleonora.

Our travel plans totally aborted due to travel restrictions related to COVID 19. Fortunately, pre-paid deposits etc were refunded. Delighted to find that RACV also prepared to refund our premium - thank you- always our first choice when purchasing travel insurance at home & abroad for more than 20 years. Well done again RACV!.

Our hire care in lake Como Italy was broken into and all our luggage was stolen! Racv were very good once we got home. Provided the police statement and had to list everything stolen item including presents we bought there and then provide receipts for the clothing etc. I used bank statements for non paper receipts ..Any clothing without receipts we couldn’t produce they refunded 50% to us ! I posted receipts as I did not know how to download them .This took a month but very happy with RACV ... our daughter took out basic care which was only $2500 cover and she lost a lot more than that! Go for the larger amount . We had $7500 cover and received over $3000 back

Setting up the policy is easy considering both my wife have ongoing medical issues. We have not lodged a claim as, due to covid-19, we are unable to travel in the foreseeable future and the insurance premium cost has kindly been refunded. We have used RACV Travel Insurance several times since coming to live in Victoria and have needed to claim previously. The claim was handled extremely well and settled very quickly.

Have always used RACV for our travel insurance and as covid hit insurance was the last thing I thought about when cancelling trip but even though I emailed them 3 months after the trip was due they still gave me a substancial refund which I thought was fair, will use them again when the world returns to normal

Due to the Virus, closed borders and no international flights, I am unable to travel in October. Christina made it very easy going through the process of cancelling my insurance, and receiving a refund. I will definitely be using RACV insurance in the future.

As my policy was bought after covid affected policies, they gave me a full refund, very good service. Customer Service was prompt and extremely helpful giving me my options. We find racv goid value as we have a few existing medical conditions.

After 2 internal reviews, RACV is still singing the same tune and hiding behind technical jargon to weasel out of their responsibilities. My husband took out a similar policy with Woolworths Insurance and they, in spite of having a 'pandemic clause', have paid his claim after initially refusing it. I will be cancelling ALL my insurances with RACV and going with a company with more compassion and understanding.