Due to Covid restrictions we were unable to make our international travel dreams for 2020 come true. RACV insurance was excellent when contacted to discuss the cancellation/refund of policy. Attended to immediately, full 100% refund and transferred to credit card from which the original payment was made. Thank you for your professionalism.

This is the first time I have used RACV travel insurance and was very happy with service with only complaint was I had to ask for it. e were unable to take our trip to the US due to Covid restrictions. Customer service was very helpful with full refund offered

Have always used RACV travel insurance.
Initially they said no full refund for my insurance policy but staff spoke to underwriter who confirmed it will be a full refund. Good to have support from RACV during this time and to keep long term consumers happy. What people expect when paying above average cost for insurance. Please note this is not a insurance claim but a policy refund.

Due to the international COVID situation our entire trip was cancelled and refunded by the airlines. RACV cheerfully and efficiently responded to my request for a refund of our insurance policy.

I am particularly thankful to RACV refunding my two travel insurance policies because of COVID 19.
A special thanks goes to Eleonora who completely understood my situation and continued to track the refund for me. Many thanks Eleonora.

Our travel plans totally aborted due to travel restrictions related to COVID 19. Fortunately, pre-paid deposits etc were refunded. Delighted to find that RACV also prepared to refund our premium - thank you- always our first choice when purchasing travel insurance at home & abroad for more than 20 years. Well done again RACV!.

Our hire care in lake Como Italy was broken into and all our luggage was stolen! Racv were very good once we got home. Provided the police statement and had to list everything stolen item including presents we bought there and then provide receipts for the clothing etc. I used bank statements for non paper receipts ..Any clothing without receipts we couldn’t produce they refunded 50% to us ! I posted receipts as I did not know how to download them .This took a month but very happy with RACV ... our daughter took out basic care which was only $2500 cover and she lost a lot more than that! Go for the larger amount . We had $7500 cover and received over $3000 back

Setting up the policy is easy considering both my wife have ongoing medical issues. We have not lodged a claim as, due to covid-19, we are unable to travel in the foreseeable future and the insurance premium cost has kindly been refunded. We have used RACV Travel Insurance several times since coming to live in Victoria and have needed to claim previously. The claim was handled extremely well and settled very quickly.

Have always used RACV for our travel insurance and as covid hit insurance was the last thing I thought about when cancelling trip but even though I emailed them 3 months after the trip was due they still gave me a substancial refund which I thought was fair, will use them again when the world returns to normal

Due to the Virus, closed borders and no international flights, I am unable to travel in October. Christina made it very easy going through the process of cancelling my insurance, and receiving a refund. I will definitely be using RACV insurance in the future.

As my policy was bought after covid affected policies, they gave me a full refund, very good service. Customer Service was prompt and extremely helpful giving me my options. We find racv goid value as we have a few existing medical conditions.

After 2 internal reviews, RACV is still singing the same tune and hiding behind technical jargon to weasel out of their responsibilities. My husband took out a similar policy with Woolworths Insurance and they, in spite of having a 'pandemic clause', have paid his claim after initially refusing it. I will be cancelling ALL my insurances with RACV and going with a company with more compassion and understanding.

We actually haven't travelled yet but I simply wanted to provide feedback on the excellent customer service that I received from one of your travel insurance consultants, Vandana Parmar. She responded promptly to my emails on Sunday the 9th of August and was then great to talk to on the phone on the following Monday to discuss options for our travel plans and travel insurance needs for 2021.

Travel insurance for my trip to Norfolk Island was taken in February 2020 but due to corona virus was cancelled in July. Deposit of $500.00. was fully refunded as was RACV policy. Travel insurance with
your Company has been taken on 6-8 occasions

Happy with my policy
Have had travel insurance with RACV approx 12 times over the years
Have always found them excellent value
Staff are always helpful in organising my ins
Very happy customer

The trip was cancelled very close to departure. RACV have kindly offered to refund the costs of insurance as I experienced no out of pocket expenses. Thank you very much.

Service staff(Celeste) dealt with our query caused by covid related travel adjustments expertly. Help us greatly thank you. Our flights to Ireland and England have been cancelled and we were not sure of our options relating to insurance.