Follow up call
I was told that I would be contacted today by Andy from racv still no word at 8 33pm i dont know how many calls it takes to get some answers dissapointed never again
Holiday cancelled due to coronavirus. Previous enquiry re insurance policy said it could be carried over to 2021 if i elected to do so before initial departure date of 22 May 2020. When I rang 20 May 2020, customer officer Barbara offered to enquire about a full refund for me, which was a much preferred option. Barbara's enquiry proved successful, resulting in a refund. Very grateful for her excellent service
HI, I would like to thank RACV on their efficient customer service when cancelling my insurance. During difficult times, its lovely to have encountered such great professional service.
Thankyou so much
As smarttraveller has stopped ALL travel overseas, this policy is useless !!!
Your email tells me to enjoy the trip - but the trip is Cancelled !.
I should be getting a 100% refund !
Please reconsider the refund, and get it to me ASAP
Request for cancellation and refund of a travel insurance vehicle hire excess policy which became redundant.
By mid-March it became clear travel might leave us marooned at our destination. Approximately a week before we were due to travel to Perth, I requested cancellation of the policy (along with flights, vehicle hire and accommodation) .
RACV considered my request and the vehicle hire excess insurance premium was eventually refunded.
RACV looking after its members
I would like to thank the RACV travel insurance team for there assistance in cancelling our travel insurance due to the current travel restrictions for a trip we had planned to go to Europe in the next few months and refunding the total premium when asked. I have used them for our travel for the last 30+ years and have had to call on their assistance when travelling on a few occasions and they have always been fantastic. I was reimbursed all medical costs and expenses incurred a few years ago and they arranged alternative flights and accommodation after my wife had recovered, I would recommend them to anyone considering travelling overseas when we are able to travel again,
Cancellation of trip due to virus,
Unfortunately our trip had to be cancelled due to the virus.
We contacted RACV to enquire about a refund and found them to be very pleasant, cooperative and prompt as a refund was returned to us the very next day.
We will certainly use RACV for our travel insurance when we are able to travel again
At the time of purchase we were happy with RACV insurance Covit 19 came along then we could not go the cruise line is giving 100% back on cruise.
I inquired re RACV giving back our insurance payment and was met with a big No
You only know how good it is when you have to make a claim
Had to make 2 claims on my policy this time, one for medical expenses and one for stolen money when we were forced to take money from ATM in Buenos Aires, both claims have been paid in full and as we had opted for nil excess we got back the full amount of our claim, lodging claim on line was easy and requests for extra information meant I only had to scan documents. Very good.
Refund of policy for trip cancelled because of COVID19
I applied for refund or credit for domestic travel insurance policy when the trip was cancelled because of restrictions placed on interstate travel due to COVID19. I received a full refund three weeks after the application. I wish to thank the Insurance section staff for the refund. Best wishes in these troubled times.
I have had no claims.
People have l have dealt with been very efficient and pleasant.
Queries have been very promptly answered
Annual policy good value.
I have used RACV Insurance three times
RACV still reliable.
The whole process from quotation to payment was very east. We had to cancel our May 2020 trip to USA as I don't see us travelling again until there is a vaccination for Covid 19. We asked RACV for a return of premium which they granted as long as we did not intend to make any claims, and because we were cancelling within date conditions. Refund processed in a couple of days.
Disappointing Rip Off
I have used RACV travel insurance for many years and, during that time, have only ever made one tiny claim so I was really shocked at their response to the following:
In October 2019 I booked a 3.5 week trip having taken out the insurance policy in August 2019. The trip was due to start April 30th but, due to coronavirus, I couldn't travel so I took credits from the company I was due to travel with which have to be used before December 2021.
I asked RACV if 3.5 weeks of the multi could be applied to the rescheduled trip I intend making next yea...
- Verified customer
I purchased domestic travel insurance on 29/01/20. RACV have advised that we knew about COVID-19 on 20/01/20 even though WHO on their website hadn't reached a consensus on 22-23 Jan and didn't declare until 30th Jan. The person that I spoke to said there were warnings on the domestic insurance page. I challenged him that there were no such warnings on quote and payment pages which he then admitted that you had to go into different links that weren't!!! obvious and I even doubt they were there on this date as I would have seen. RACV, we didn't...have a clue about COVID-19 late January in Australia and if you were so certain why did you take my money on the 29th Jan and why didn't you clearly warn people about purchasing a product after 20th Jan that they would not be covered. I'm surprised that people have written on this site that they have easily received a refund for policy. I cannot get this even though the ACCC are asking insurance companies to refund in good faith. Why are some refunded and others aren't? Is it because policies are purchased before 20th Jan or is it who you get on the other end of the phone??? Will never use again and I worked for the company for 13 years. Hiding behind the date of 20th January and did not warn purchasers after this date that they would not be covered. Should have been transparent. POOR FORM in a very stressful time for so many people. You are taking people's money who won't be travelling. Give a refund.
Consultant assumed and kept on making mistakes to deny the claim! Rude!
Lodged the claim on 17.03.2020 and was denied on 01.05.2020. I always use Racv as aninsurance company very happy about it up until now gace me a nightmare! Never again with Racv knowing it is tokio marin handling it today on 04.05.2020 spoke with rep told us that she already have decided to close the case even she kept on assuming what has happened very rude and kept on using policy did not explain why claim denied on that phone even told I already sent you my deccision and I am firm about it. Also told us on 1st claim we missed our flight veca...use of an event that happened which she accepted that it was her mistake so how can you accept and be confident with this type of person accessing your claim... not very happy! I am going to chang my house and my car insurance because of this! Thats what you get with a company for being loyal 5 years!
Travel was cancelled due to covid19. Asked racv to extend out policy to cover rebooking for 2021 and they wont extend it or give us refund. Cost $1100+. Told that because I bought the policy in Oct 2019 as we were told to do by travel agent that it expired in april 2021. Under the circumstances I would have thought extending the policy for another 3 months would have been good customer service
Disappointing service and weak excuses!
I booked a return flight to Mumbai on the 2nd December 2019 to visit my ailing mother-in-law who is 89 years old, much before there were any alarm bells about a virus epidemic. My departure from Melbourne was on the 20th February 2020 with a return back on the 21 st March 2020. As my carrier cancelled my return arrangements on the 17 th March 2020 without any warning merely stating "Unavoidable Circumstances" and was refusing to communicate (and is still unwilling to reply)I had to re-book on a different carrier incurring additional costs of $ ...876/-. When I requested RACV for a refund amount less their excess charges, I was turned down for they stated that as WHO announced the dangers of the virus on the 31 st January 2020, and I booked my insurance on the 17 Th February 2020 I should have been fully aware of its implications, despite withstanding the fact a pandemic was declared by WHO on the 11th March 2020, by which time I was in India. Considering the fact that the Federal Government was imposing self-isolation measures from the 15th March 2020 and has carried out several mercy flights to multiple nations, RACV should bear the moral responsibility of compensating all customers who are in a similar plight. I did dispute the RACV about the unfairness of their decision but as of date have not received any reply. When a international calamity occurs it is appalling that insurance companies pay lip service to the letter of the law (their PDS) and forget its spirit or the true meaning of customer service.
- Total Travel Care
- Verified customer
We are stuck overseas because of corona and RACV is not helping us extend our policy
My policy should have been till the 21st and they have only done it till the 20th which is fault on their behalf because I provided my flight details. On the other hand I have been in lockdown in another country and didn’t have a chance to leave these premises to buy the allocated credit to be able to contact internationally so I could extend the policy and they aren’t extending it even though it was not in our power that we got stuck here.
If you’re travelling take RACV with you!
I have been using this travel insurance for the past 2 years and have due to unforeseen circumstances had to make claims multiple times. Each and every time racv have exceeded my expectations not only with the timely and easy to access claims process but also with the human empathetic support given in times of high stress while abroad.
I would highly recommend racv travel insurance for a stress free, care free holiday! These guys have always got your back! Great job racv!!:)
Thank you for your prompt refund of my multi-trip travel insurance premium due to Covid-19.
I can’t believe how painless it was in this world of endless form filling and push button telephone calls where you are hand balled from one recorded voice to another.
It’s great to be able to talk to a real person.
Questions & Answers
Does the total travel care policy cover repatriation. As we have been informed that we may not be allowed off the boat in New Caledonia if we do not hold international travel insurance that covers medical costs and repatriation. We have taken this policy out and now are thinking its not the right one.
Racv will tell you to read their PDS ( product disclosure statement ) unfortunately I was ignorant of this and realised after reading their PDS it is heavily loaded in RACV’s favour.
RACV Care T.RACV
Thanks for getting in contact regarding the coverage of your Travel Insurance Policy.
RACV is pleased to advise that we cover for Overseas Medical, Hospital, Cash in Hospital, Dental and Related Expenses. Our medical cover also assists you to find treatment and if necessary, medical evacuation and/or repatriation.
If you are hospitalised, you, or a member of your travelling party, must contact Us as soon as possible. The team is available 24 hours a day, 7 days a week. If you are not hospitalised but are being treated as an outpatient and the total cost of any treatment exceeds $2,000, you must contact us as soon as possible as we will not
pay for any expenses that have not been approved by us.
If you have an overseas emergency, contact our assistance team immediately, 24 hours a day, 7 days a week on
(02) 8055 1699. For more information please refer to Page 2 and 19 via this link: https://www.racv.com.au/content/dam/racv/documents/insurance/racv-travel-insurance/travel-insurance-fsg-pds.pdf.
Hope that helps.
Social Media Consultant
RACV make denials of claim up, Id suggest that you read a number of the one star responses , I have seen them deny travel delay claim because "Mechanical failure " is not covered , total rubbish , Ive seen a travel inconvenience claim denied because the traveller had their drivers Lisc stolen and the car hire company would not allow the car to be hired that with out a Drivers Lisc , claiming a drivers Lisc is not a required document - Just Rubbish
Hi, I’m a student doing an assessment for Commerce and I would like to know what RACV covers and at what prices. I’m 'going' on a safari trip in Africa (Morocco) for 9 days. What insurance would be available and at what price?
Hi Dominique, Thank you for getting in contact regarding a quote on Travel Insurance for your upcoming trip to Africa (Morocco). We are unable to complete this via a Product Review as during the quote process you will be asked a number of questions that are specific to your insurance requirements. It’s important that these questions are answered correctly so that the product being offered meets your identified requirements. Please call us on 13 13 29 from 9am to 6pm or you can visit any RACV Shop. Kind regards, Janice
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.