- Verified customer
Very happy customer!
Due to the challenging circumstances we all find ourselves in all my domestic and international travel plans have been cancelled before I could get out the door. RACV insurance were very efficient and cancelled my policy (not due to start until mid April) while the travel ban is in place and provided a full refund. A happy customer who appreciates RACV thoughtfulness and consideration. I will be back as soon as we can travel again
Very satisfied long term customer
RACV have given us excellent service. We have been insured for our overseas trips for many years. Claim settled quickly about ten years ago. and now a refund of premium (paid in advance) because our policy commence date had not yet arrived and we didn't want to continue insurance in the current travel ban period.
Happy RACV travelers
Took out new annual policy about 6 weeks ago to start mid April in time for first booked trip as all travel cancelled by government requested policy be cancelled and requested refund , full amount paid being refunded thank you
Good value for money. Haven’t used it as needed to cancel before cooling off period due to travel plans cancelled re Coronavirus. Helpful staff, excellent service, no pressure acted on immediately
- Verified customer
Realistic Cost and Prompt Service
We (male 67 female 57) were directed to RACV Travel Insurance through the positive review it received from Choice Magazine.
We required cover to cover multiple cycling rides we were doing overseas and cover for several prexisting medical conditions.
The online assessment tool was comprehensive but straight forward to use. It allowed for details of pre existing medical conditions to be added and assessed.
The policy price was realistic and favourable given we were taking a multi trip annual policy allowing journeys up to 45 days.
Our lucky escape Salespeople in stores NOT trained to sell this product.
We have taken out a family yearly travel insurance policy many times through RACV. I buy the policies in-store at Southland in Victoria. I found out yesterday, after phoning to ask a question about a future trip, that my children were not covered for most of our months-long trip to Europe earlier this year because they flew separately from my husband and I. My daughter also stayed on in Europe alone after the rest of the family flew home and she was not covered for a whole 5 weeks she was there! I outlined our trip IN DETAIL to the consult...ant in store, and she knew my children were meeting my husband and I after our departure, and that my daughter was staying on longer. To make matters worse, my daughter phoned RACV to add a country she was visiting to the policy, and no-one enlightened her then, either. Why buy a FAMILY policy? Why not buy 4 separate policies that actually do the job intended. We had a lucky escape - nothing went wrong, no-one got sick. However, I am truly horrified that an RACV consultant put us at such risk. In addition, the claims information consultant on the phone was incredibly condescending yesterday, which is really what has sparked this online review. I would have hated to be trying to lodge a claim! It’s as though they enjoy enlightening you AFTER the fact. The name of this policy is deliberately misleading. It is a single person’s policy with the added benefit of covering that person’s family if they are with you the entire time. Put that in plain language, emphasize it in bold print, and train your consultants, RACV. Never again. You have lost a loyal customer.
- Verified customer
Disappointed with RACV Travel Insurance
We purchased an annual, multi-trip travel insurance policy through RACV and have been members with RACV for almost 25 years.
We recently experienced a flight delay on an overseas trip due to mechanical issues with our aircraft which resulted in us missing a connecting flight to Melbourne. As a result, we had to purchase new tickets for our return flight. We ultimately arrived back in Melbourne 18 hours after our originally scheduled arrival. These things happen….
After stage 2 assessment by Tokio Marine, RACV’s travel insurance underwriter, o...
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