Radio Rentals

Ex collections officer dubbo, orana region, parkes, etc... The main reason radio rentals folded was the ONE female stores manager of most NSW stores. Multiple complaints regarding women not answering phones to service clients. She covered this up. She abused me verbally on a daily basis andi was the only ONE bringing in money and repossessions.… Read more

She demanded the second last day I worked there, why didnt I force my way into a house and repo furniture. In a phone meeting between myself and thorn group Sydney, I was told I would be answering to this woman. I immediately quit and took the most excellent offer from the AFP to work in Canberra. If it wasn't for this female and her covering up for staff, letting ex goal partners into restricted areas, and demanding staff follow up and treat clients with respect, RR would be an excellent business to this day. AFP rocks

Radio Rentals Rip Off!!! – Been through radio rentals for years and I own nothing all there products have given out or blown up after the contract and they refuse to replace it or help with the issues since it is out of there hands also I paid well over the retail price for everything including a tv that should off cost only 3 thousand dollars and end up forking out 6 and half thousand dollars the customer service do not want to help and are frankly very rude

If your planning on going through radio rentals I suggest dont – If you think you getting a great deal think again what you could buy from your local shops will cost 4 times the price this group charges I got a TV washing Machine and fridge off them which should of cost around 4 to 5 grand instead it costing me 12 grand not worth any where near it tv not even a proper smart TV has no Bluetooth only has youtube and Netflix button

Excellent – So far I have rented/brought two large white goods through Radio Rentals and have not had a problem with them. A minor hiccup with the fridge but their backup service was fantastic Show details

Very affordable payments – They are easy to use prompt and the application process is easy with quick response. I love the customer service and easy to understand contract. They also offer refunds if your in credit. Show details

No issues renting from RR – I have been renting with RR for 10 years and have never had an issue......yes i pay more than the product sells for outright but i dont have the cash up front..if i was to get a personal loan, i would be paying back in interest, more than the goods are worth but with RR if anything goes wrong, they fix or replace it, the bank won't do that.... Show details

Radio Rentals Sucks! – This company deserves 0 stars. Arguably some of the worse customer service we have experienced. If you are truly in desperate need for an appliance, buy second hand or buy now pay later from a bricks and mortar store. This company has no stock, no stores and no warehouses. When their product fails, like the washer we rented did, they take weeks to… Read more

get a technician out and we are still waiting weeks for the parts. The washer is only a few years old. While waiting weeks with no washing machine, the contract expired. We get a end of term letter that says we must arrange to return the item or pay it out. But guess what, you cannot return it because there is no where to return it to. And they no longer collect appliances at the end of the term because they closed all of their warehouses. They have no backup for when things go wrong. You simply have to wait and keep paying for a product you get no benefit from. And then you have to deal with their arrogant and unhelpful customer service representative who's only concern is hiding behind the ever changing terms and conditions in the contract. We do not recommend this business.

Think long and hard – I work for a collections agency that has a huge number of previous RR accounts. While a lot of these accounts are warranted because customers haven’t done the right thing, it’s clear to even me a vast vast number of these customers should have never been approved in the first. I see accounts were its clear RR has just approved without vetting the… Read more

customers or their references. Accounts were people on limited incomes are approved for products, they make payments for a few months so are then offered more. Accounts where the early termination, absconders fees and then arrears on top are so much more then the original products ever were. Accounts where they are classed as too hard to follow up so are just immediately passed on to our collections agency. It’s so difficult to work these accounts because I know myself if I owed thousands and thousands for a product that may know only be worth a fraction now why would I even pay it? Let alone try to get others to pay it..I don’t blame people for avoiding these debts! I look at these accounts were people have a couple hundred dollars worth of products and now owe $3/4/5/6,000 +. I know so many these people are very unlikely to pay these debts back but will be screwed either way.

As the title says..think long and hard about whether you really need to obtain things this way..just because you can get approved doesn’t mean you should just take it up. Read the T & C’s. RR is just trying to make money, they don’t care about their customers. You will end up owing so much and worse case you’ll end up with a default on your credit file after they rip you off in fees and charges, and will ruin any plans for obtaining credit in the future.

Lease period – I have just been told today I signed up a lease for a fridge and a lounge set for 60 months so 5 years and in total over $10,000! I am in shock as I clearly remember leasing them for 2 years. I don’t know what to do please advise. The lady on the phone referred me to the website to complete the customer enquiry form. Has this happened to anyone?

my honest review – after my 3 year contact with Radio Rentals for a s8+ phone ending on 8/6 what is 3 words I would use to best describe Radio rentals >>>Annoying Rude Expensive I would recommend you use another company I don't think I will ever use Radio Rentals again

Rent to buy is a joke – I purchased my desktop computer (making me the legal owner and it being private property)from radio rentals after end of lease.Many months went past without issue, until recently.My entire HDD went into a disk sanitation (without warning), deleting years of data and the locked screen pops up. The company has yet to fix the issue.Be warned about rent to buy, they still leave software in your device they can access remotely whenever they want.

Rip offf – They are the biggest rip offs been on a 5 year contract and payed nelly$ 30000 dollars for less then $10000 worth of items. and not to mention the make sure they don’t always take the money out on time or it will bounce for no reason and give you dishonour fee. Ps will keep charging you items when there finished and good luck getting your coin back.

No loyalty from Radio Ripoff!! – Have been a loyal customer of Radio Rentals for nearly 20yrs. In that time, I have never had an issue renting through them until now. Even though my income has increased, I could not be approved for a new phone, being told I don’t have the capacity to pay lol Went straight to another company (DIFRENT) and was approved within 24hrs, no questions asked…Steer clear of Radio Ripoff!!

Auto Debit Disaster – Have been with RR for a few years now, so far everything was going well no problems. Now our lease is due to finish all of a sudden our fortnightly auto payments aren’t being taken out on schedule and when the finally take it out they slap us with extra fees because of “late payment”. Zero contact is made to let us know something with payments went wrong, if that was the case we would sort it out. Very dodgy and unprofessional behaviour. Show details

Huge scam – Unclear terms and conditions and incredibly high mark up. You will pay 4x the price on top of the mark up on the product. They are resorting to sending guys out in vans to demand payment on the spot or they will take the products if you're a week late. Predatory practices that focus on lower socio economic families that already can't afford… Read more

these things and don't have the financial education required to avoid such greasy tactics. Never use this company or anything that sings the same song. I've used them previously but they were incredibly unkind to my friend and I have seen similar things. when I was having hard times.

Steer well clear! – Loyal customer for 13 years and when the tv died....FOR THE 2ND TIME....they were beyond useless. Told repeatedly I would be called back, NOT ONE CALL IN 2 WEEKS. Hisense was more helpful and I'll share their advice, buy direct from them, save money and GET BETTER SERVICE UNDER WARRANTY. They're the only ones who called me back. Couldnt even be… Read more

told by Radio Rentals WHEN someone could come look at the T.V. I had to chase up Hisense MYSELF....imagine if that was your fridge full of food just before xmas....RR dont care, thats why they closed their shops and bow they cant provide you with replacements because, well....THEY HAVE NONE! You pay Radio Rentals to be at the mercy of other companies and their stock/repairman availability. 2weeks without a T.V during school holidays for the 2ND XMAS IN A ROW and no answers so Ive had to buy another. Have told them to come get their crap.

Biggest money making scam – Went over my lease by over a year without my knowledge as they claim they sent out letters of offers in mail and my email, never received a single letter. So I paid over $1000 extra that I won't get back. Disgusting! Show details

LG inverter 10 year warranty 4door fridge rent to bye – Hi my name jonathan I’ve dealt with the radio rentals in Sydney newly 18 years now every time I’ve had serious problems with the fridge freezing large in the walls of the fridge making cracking Bad sounds all the the sides from all the 4 door LG fridge then you no it’s icing baldly inside the fridge to or the fridge starts leaking water every… Read more

where from fridge, the fridge service people from Traralgon came to my home and said it’s the compressor in the fridge is hadert this is are new fridge from Radio Rentals. So they been to my house with are special electric water jug, they undone all the plastic liners in the fridge and to your Be leave one wall 3 sides was frozen hard ice, the fridge operator brakes the hard ice then puts the water kettle in the fridge brings to are boiling let’s the steam up in the fridge takes almost 2hours to door it’s under warranty replace fridge the company where they make this fridge said no they want it’s up to radio rentals to replace it the fridge mechanic said to me he said to me he sent them are letter to Radio Rentals in Sydney it’s are bad compressor in the fridge and now it’s booked in again to have the same thing done pull all the fridge apart of the plastic liners then frozen ice again this goes on and on now getting different story the LG should replace it, the Radio Rentals says they should replace it and I’ve been are good customer of there’s they do this to me, I’ve got the one dollar bye out next month and still don’t have a replacement yet I’m paying around $270.00 every fortnight comes out of my pension doesn’t leave me with nothing. Still don’t got the fridge yet no one Taking the blame that they in the fault when the fridge mechanic from Traralgon comes out he will do the Same thing unfreeze it takes out all 3 sides plastic liners doe’s it all over, I’ve had enough of this, please Radio Rentals in Sydney replace for me. jonathan

No reapplying – Had 2nd hand fridge broken down cause cockroach now I gotta pay Hisense nd radio rental won't replace even tho fridge is under warranty nd I also get told that they not replacing fridge until I fumigate my house wow I wonder if radio rental tell all customers this Show details

Unreliable Untrustworthy – Had a fridge through radio rentals it stopped working they took it away to be fixed same problem occurred I asked for it to be replaced I was told to turn it off and do this and that which fixed it for a little while. Now that I have paid it out and the company has had a full makeover apparently there is no record or proof of my fridge. Firstly… Read more

you guys ripped me off and had to be taken to court got back some sort of money but on top of that you sold me a dodgy fridge that never really worked in the first place. Absolutely disgusting.

Sending Messages – Its ridiculous being with them nearly 20 yrs plus but so irritatimg explain situation message not passed calling and so many overdue not even seeing or giving any time to listern to customer. Show details

They don't stop calling even after we arranged to pay the $57 don't get anthing from them they call 7 days a week – they call me 7 days a week an treat u like a criminal don't rent from them ,I'm paying bill then handing back phone its not worth it  Show details

So bad ripped me off so much – I had a lounge I was paying off for years and I thought I might check an see why payments are still coming out because it seemed so long I’d payed. Turned out iv been over paying them for an extra year. They said they emailed my old email address to ask for the $1 offering after my contract an Because I didn’t see that email they continued to take… Read more

money for a whole year !! An refused to pay me back. Till this day they taken money I’m a single mum an cannot seem to make them stop taking money out my centrelink. The lady I called was so nasty yelled at me for asking for my money back said it’s my fault I didn’t offer $1 (though I’d payed a year more then I should of)they are allowed to keep taking money

How can this company keep going ACCC Have given them what for once already – NSW warning to all like all contracts fine print have to read it they will screw you over that's a guarantee paid a 24 month agreement well past its time only to find out today that they put a listing on credit file back in 2016 . and this is after ACCC and a class law suit was placed on them they paid me back unfair cost , you annoying weak… Read more

company the damn nerve

to this day what was signed on the day of this contract in 2012 till now have never seen any paperwork.

thorn if you don't like these words show me our agreement

GEORGE NEMAZ

Biggest waste of time – So many issues with the online form then declined even though I have good credit and earn good money , went elsewhere and approved immediately Show details

Zero stars. Disgusting – Kept on debiting me after my contract was up and I paid them out. It took 5 phone calls over two months to finally have them stop STEALING my money. Getting a refund of the debits they took beyond the contract was a nightmare. I spoke with a woman named [name removed] who spoke over me the entire time, she was confrontational and aggressive. It… Read more

was not until I mentioned escalating the issue to the financial ombudsman, that she agreed to refund my money and stop my debits. Never ever again will I deal with this company, or any of the sort to be honest. Do not sign on with them - there are far better alternatives out there, such as Afterpay.

Nightmare ending contract – Two items now and two different times. On both occasions at contract expiry time it was a nightmare and made difficult. extra rentals being applied, calls from the collection department and rude staff. each time i had to spend hours on the phone trying to sort out the mistakes by them NEVER WILL USE THEM AGAIN. My advise is don't use these… Read more

people as its not worth the headache at the end. It looks like they make it as difficult as possible so you keep paying.

Less than zero stars – For two times I needed Radio Rentals assistance. They are all about money. They forget that there are human behind the number account. Even under health situation (cancer) and financially difficult (Lost job) they ignored and did not offer any relief when I ended my contract.

why rent when u have afterpay...Logical! – Nothing but money grabbers and nothing more. They will do anything to get a extra buck even rip u of over time with payments then what the item is really worth.