Awful experience from start to finish
Unfortunately our experience with RBI was a poor one that has ended up being extremely costly, stressful and time consuming – dating back to a pre-purchase inspection that was done in late November 2019 for a property in Melbourne.
The first red flag was when I called the inspector the same night after receiving the report and he was struggling to recall which property I was talking about. The report itself was extremely rushed and vague on details, containing only a few scattered photos mostly with incorrect captions.
After moving into the ...property it became apparent within a couple of days that the house had a serious structural defect. This ended up being a steel stump in the subfloor area that had completely rusted away due to water damage and was providing no support to the two floors above it. After going through the complaints process the inspector came for a second visit. During this visit he claimed the stump was still in perfectly good order, and that we could prevent any further rusting with ‘a few hours’ work by moving it to higher ground. When I declined to show him a quote for the expensive repair works (which I had already provided to the RBI head office) he became agitated and stormed off. Sure enough, RBI head office decided it was a case of ‘nothing to see here’ and closed the matter. We had the stump replaced two weeks later, and sure enough as soon as I picked up the old stump it snapped like a twig. Since that time several other issues have become apparent that a qualified professional should have picked up. We are in the process of having further building and pest inspections conducted given the lack of confidence in what RBI found (or more to the point, didn’t find).
- Verified customer
Booked to have all stages of inspection done due to great reviews. Slab stage inspection was fine. Phoned to schedule a frame stage inspection via email. No response. Phoned and was advised I will be contacted soon. Waited all the day the next day with no follow up. Phoned in the afternoon as it was a Friday and was advised by site supervisor inspection will be ready by Monday. Person who answered the phone was abrupt, impatient and very rude. Might take my business somewhere else for the next stages of inspection.
Building and Pest - missed roof had holes all throughout corrugated iron
Rapid Building Inspections Building and Pest report failed to include any mention of rust holes throughout the corrugated iron roof. Only found out due to quote from a roofer for insulation three days out from settlement, so no time to renegotiate price! 8k out of pocket for us. Notified Rapid Building Inspections - they offered no solution for us nor accepted any fault on their behalf.
Quality Professional Service!
The Inspector John was very friendly, professional and thorough in his work. Rapid Building Inspections offer a quality service which I would highly recommend to anyone seeking an accurate, professional pre-purchase report.
Book Rapid to inspect a House in Western Sydney last week
They quoted me their Price, when I accepted they inspected the House at 1.00pm the next day.
Rapid Inspection sent me a Full Report on the Property 3 Hours after the Inspection. Real Professionals and are very fast turnaround time.
Absolutely great experience using Rapid Building Inspections
They responded to me almost immediately and arranged a building & pest inspection on our new home on the Gold Coast the very next day and received the report a day later. The report itself was extremely thorough and covered absolutely everything off with photos of everything. Can't recommend them highly enough :)
Had rapid complete our pre purchase home inspection in Melbourne. It was during stage 3 of the covid-19 and they still managed to get someone out to have a look at the house the next business day.
They found moisture behind the wall in the bathroom which was then fixed by Biggin & Scott. Happy with both ends of the party.
Would use again
Definitely worth asking for Warren
Warren from Rapid is polite professional thorough and informative. We were assisted with professionalism from the first phone call through to the final follow up phone call seeking our feedback. We have used Raid twice in 4 months for ore-purchase inspections. We requested Warren for our second pre-purchase inspection on a house after he did such an excellent report on a unit inspection. He again was excellent. We would highly recommend Warren.
It was so very easy to make a booking with this company. They came out 3 days after I rang. The inspector was great and had a lot of advice about what we could and couldn't do in regards to certain minor problems with the property we were about to purchase. We will definitely use Rapid Building Inspections in the future.
Thorough property inspection report by Rapid
Inspection completed wad prompt and timely . A very thorough inspection was completed. Report was clear with details and recommendations. A vety professional presentation of the report. Thanks to Rapid team
The reviewer stated that an incentive was offered for this review
I needed an inspection done for mediation with a builder.
Rapid came and did the inspection, non of the instruments were used as described on the webpage, inspector came in with a mobile phone and a head lamp.
Didn't check in the roof space as advertised, Didn't open the door to look under the floor where you can walk into the area again advertised.
even although the roofs are leaking all around no moisture detectors were used at all?
The report was written and the had the wrong amount of bed rooms, the wrong amount of sitting rooms and missed a double garage, it would have been laughed out of court.
then when asked to amend the report because we needed it by a certain time we never got a response.
My opinion, STAY AWAY FROM RAPID
Happy with the service
Request for pre-purchase building & pest inspection was dealt with promptly & efficiently. Report was emailed with 24 hours. Admin staff followed up to make sure we were satisfied. Happy to recommend to others.
Good quality work with excellent documentation
I got a Building inspection done through Rapid as a pre-purchase inspection and the inspector detected a number of serious safety and structural issues with the building. Job well done Brad!!
Ticks all the boxes
This is the second time I have utilised Rapid Building Inspections as part of my investigations into buying a property. This time was in Brisbane and it was great to experience the same level of outstanding customer service as I did in NSW. It all starts from the initial phone call with Marco where all the arrangements are co-ordinated so promptly. What amazes me the most is their ability to arrange for the inspections to be conducted earlier than expectations which is so critical during the purchasing stage of a property. Following the inspect...ion I received the report on the same day. What I like about their reports is the amount of detail captured, especially all of the photographs taken which help to visualise the situation especially for people who are unable to visit the property in person. The reports always contain a lot of information however I find it very easy to follow. I certainly can't complain about the price based on the quality and service delivered by Rapid. I would also like to make special mention of the work undertaken by the inspector Nick S. Once I read the report I listed out a number of questions I had about the property. Nick was available to discuss these with me within a couple of hours of contacting him. Nicks feedback was great and helped me a lot to understand some of the more complicated aspects of the building trade, like why water does not drain away in the shower recess. To be honest I found having the conversation with Nick provided me with a much better understanding of the areas of interest and forms a strong guide to help with my decision making. Nick was very detailed with his explanation of his report findings as well as friendly and professional to deal with. The report provided by Rapid combined with Nicks feedback has helped me enormously with my decision to purchase a property. Thanks very much to everyone involved at Rapid.
Property and pest inspection
Submitted an online enquiry and was contacted the same afternoon by Dean. Inspection was arranged the next day with the real estate agent and I was advised it would take 1 business day minimum to process the report. However they provided the report before COB the same day as inspection! I am very impressed with the efficiency of the team.
From my online enquiry to the pre purchase building inspection report, I found Rapid Buiding Inspections efficient & professional. The inspection was organised quickly, I received the report that evening & I was able to speak to the inspector the next day to clarify some things. All defects raised in the report were fixed by the builder. Great service from beginning to end.
Fast, response and professional
Got in touch with Jim’s Inspections and got a quick response. Once booked in, everything moved really quickly. Got my report really quickly. The report was thorough! We had extra questions for our inspector and he was informative and professional. Highly recommend.
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