Ready Flowers

Terrible Business – Don't buy anything from this business. They had canceled my order without my permission. I have been trying to phone them multiple times to sort this out. No answer! Stay away from this business. They're a rip off!

contact – I've being trying to contact ready flower as we receive bouquet and we don't know who it belong to, its not fair who ever send this for their love ones, how to contact ready flower.

Twice non delivery and no refund – I ordered flowers from ready flowers the first time for my mothers 70th birthday they didn't show up emailed them and they promised a refund that was back in November 2017. Brought flowers for mothers day 2018 from Z flowers and the same thing no refund again. Now i find that there the same company that must be fraud?

Flower Arrangement – Flowers were fresh and my friend thought they were fantastic. She said they brightened up her day. Being single she doesn't often receive flowers.

Beautiful flowers ,great service – Beautiful flowers . Arrived before I expected them to arrive which was great as they were for a new Mum. Simple process to order

Awesome service – I live in NZ and my daughter is seriously ill in Australia. I ordered flowers from Ready Flowers to cheer her up but by the time they arrived she had been admitted to Intensive Care and was unable to receive the flowers. Ready Flowers tried several times to deliver and then put the order on hold until she was back on the ward and I didn't even need to notify them. They invesigated themselves. I cannot recommend this company highly enough.

Total rip off , scammers – This company is a joke. For Mothers Day 2015 I ordered an assortment of roses for my wife totaling $165.00. Being in the southwest of Perth WA , they went thru another florest in Manjimup. The order totaled $60.00 , but the local florist wouldn't deliver because Ready Flowers owed them and other florists a couple thousand dollars for not… Read more

honouring their invoice payments. I contacted Ready Flowers and they said it would be addressed by administration. Twenty plus emails later no luck , now they dont even reply. Their head office is in Hong Kong. They are nothing but PARASITIC SCUM.LIARS , AND SCAMMERS

Losers couldnt even talk to me , playing dum or lacked the intellect to speak english. Hope yous read this ya maggots. 3 years waiting.

Do not use this company! Flowers we left in the sun to dry out and burn! – I ordered 12 roses for Valentine's day 2018, I gave clear instructions to call me IMMEDIATELY if the flowers cannot be delivered. Instead they were left on the door step all day to dry out in the Adelaide heat! They were dead within two days. I've contacted ZFlowers (Ready Flowers) several times by phone and email to raise complaints and request… Read more

my money back, so far they are just avoiding me.

I would suggest to anyone considering using this company to avoid them like the plague!

Return of money after one month – I have been in contact with Zflowers/ Readyflowers over the past 4 weeks and have had my money returned to me for an order of flowers that were not delivered in December. As yet I am not sure if it is because of the report I sent to Consumer Affairs in W.A.,: my bank, who really don't seem to get things moving as I just received the third… Read more

request to provide all the information I have already supplied!!, or the fact that I had some contact via email with "None" last night, and this morning my refund was in the bank!

So thanks to whoever made that happen.

Scam- Do not use this flower company – This morning i ordered sympathy flowers to be delivered and my dear friend did not receive them. I've called the Zflowers 1300# but get an engaged signal. I've emailed the flower company and i receive 'failure to deliver'. I just called my bank to block credit card. Very upsetting. Liz ( Melbourne)

Flowers never delivered – Don’t use this company. Flowered never got delivered. My credit card has been charged but not refunded. I tried to ring but got recorded message to go to the web page. I emailed them but have never get a reply. Dodge dodge.

Do not use this company!!! – I ordered sympathy flowers to be delivered the next day, they were not delivered called the next day to be advised that they had been delivered ... LIE, they said out of good will they will re-send them at no cost and will be delivered the next day.... NOT DELIVERED!!, called the next day to ask for a refund as they were not delivered at all after… Read more

being promised they were twice before. They said 10-14 working days for refund - NO REFUND still waiting. Extremely upset had to then buy another present out of my pocket ..... I have never been more disappointed!!!!

Not delivered & Won't reply to my emails – I Ordered flowers on the 10th Nov @ 8.01 am for same day delivery for my friends first wedding anniversary. They were never delivered. I've tried ringing the 1300 phone number to get a recording saying to go to the website online. I sent an email saying they weren't delivered. Got an email back saying to fix it they needed a copy of the address… Read more

they were to be sent too, which I sent back to them. No reply! I've since sent more than 10 emails regarding non delivery. I get back a reply saying my email is with their support team to be reviewed & they'll contact me within 24hrs. Which never happens. I also keep getting emails asking about my experience to which I tell them what happened & give my mobile no asking them to ring. Nothing! I rang my bank with whom I have my credit card with and they looked into it over the phone. They said it was a local company that was liquidated more than a year ago, but seemed to be now under a new company with a new name & that they'd try to get my money back for me. I had to send them copies of the original transaction (which thankfully I'd screen shot the day I ordered them) & copies of the emails I'd sent to them. They said It might take a while & there was no guarantee. So fingers crossed.

Flowers never arrived, no contact – I ordered $75 worth of flowers for same day delivery, they never arrived, and none of my emails have been replied to. Any time I try calling them I get a message saying it is outside their working hours.

Do Not Use Zflowers Under Any Circumstances – I was going overseas so ordered my flowers on the 8th November for mothers birthday on the 18th. I got them to deliver the day before as it was a Saturday. It is now the 22nd November and no flowers. Waiting for hours on their customer service line. You wait 30 minutes you are next in the que and then you get disconnected. When you do get… Read more

someone they are so uninterested and say they are going to call you once they call the florist. Talked to a manager and half way through discussing my experience they put me on hold and never came back to me. The most disgusting customer service of all time even worse than Telstra. So no flowers, no discussions that lead to anything. One lady said the driver collapsed and couldn't deliver. What a lie. These people are disgusting do not buy from them under any circumstances.

This is crap – I am a student and tried to do something nice for a teacher and paid $75 to have flowers sent to her work. The flowers never arrived. As this is half my weeks salary I am pretty upset that this company now won't refund me after a month of trying to get in touch with them. They told me each time they were going to refund me but still haven't. This company is obviously a scam - do not buy from them.

Flowers arrived late after promising same day delivery and were not as advertised – I only used this service as they were accepting orders for same day delivery up to 3pm (most other sites close at 2pm). The bouquets are expensive and not that nice compared to other sites, but I chose what I thought was the best one at a cost of over $100 and paid the applicable delivery fee to have it delivered the same day - yet the bouquet did… Read more

not arrive until today (despite my invoice clearly saying it would be delivered yesterday). When the flowers arrived they were missing the number of advertised blooms and were nothing like what was advertised.

I would have gone with one of the other online florists had I known that the flowers would be delivered a day late. When I try calling the customer service number (as indicated to do on my invoice if there are any issues) it goes to a recorded message saying to contact them via email only. Great customer service. Wish I'd seen all these reviews previously.

Still waiting! – I ordered flowers 2 weeks ago for same day delivery. They didn't show up and then the next day I phoned zflowers and they told me it had been delivered. I said no it had not obviously we would know this...then he said it had not been delivered and they will deliver it that day. I said okay and gave a new address for delivery, again nothing shows… Read more

up, they tell me there is an issue with a supplier and it could be a 1 day wait...but it might be a 2 day wait.. I said are you sure it won't be longer like a 7 day wait? and he said yes probably will be. He then offered a refund and an immediate escalation etc etc but still nothing has happened and the phone does not connect through. Waste of a company do not use.

Same Scam As Zflowers – Ready flowers and Zflowers are the same scam they have gone broke but are still advertising that they are a legit company that delivers flowers. They take your money via credit card and say they delivered the flowers but never do. I'm currently going through the bank to get my money back. On the phone they yelled at me that "They don't give a damn" and hanged up in my ear.

Took the money but no flowers were delivered!! – My husband ordered $250 worth of flowers and chocolates 9 days before my birthday. I never received them and we both have not been able to get in contact with Zflowers. I did get through on the phone but they hung up on me when I explained my call. Unfortunately we read the reviews after the issue. Never had any problems with Ready flowers so it was presumed that they would have the same level of service. Please order from another florist.

Worst service and product ever encountered. Do not buy anything from Z Flowers!!! – Easiest to submit the complaint I fired to the "support" email address after two x 20min plus waits on their 1300 line. This explains how woeful this business is. I seriously thought I'd been scammed. Here goes: "As discussed with “[name removed]” on your support line (on which I stayed on hold for 20+ minutes) I am disgusted with the service… Read more

I’ve received since placing an order with your business before 10am yesterday.

As already disclosed, the flowers DID NOT arrive yesterday and then the courier tried to deliver after hours to the business address where my wife works despite me telling your customer service operative “[name removed]” last night not to. The flowers were then delivered today in poor state.

My wife then followed up with the florist who put the bunch together and she said the courier picked up yesterday. Can only assume he/she kept the flowers in his vehicle overnight. Cannot believe that anyone would think that is a good idea.

So my question to you is, what will you do about this? I think anything short of a full refund is unacceptable.

If I do not hear back from you within 24hrs I will escalate this to Australian consumer affairs. Your business already has a very poor reputation if feedback online is anything to judge by.

Look forward to your response and resolution."

Have heard nothing since sending this on the 25th October and no refund. The florist was great- they sent my wife another more premium bunch as an apology for the horrendous experience.

ZFlowers took my money and didn't deliver – I ordered and paid for a bunch of flowers for my Sister & Brother in Laws wedding anniversary a week prior to the required delivery date. I called my sister in the evening of their anniversary and they hadn't been delivered. I called ZFlowers the following day and they advised that they would investigate. 2 days later, after a couple of SMSs to… Read more

them I received a call from a florist local to my sister's place apparently but I did not catch their name and when I enquired it was not provided again. I was told that the flowers had been delivered.

Trying to access ZFlowers again has proven unsuccessful and on their website.

I suggest to all of us out of pocket should approach Department of Fair Trading.

No flowers. Horrific customer service – Ordered flowers for mums bday and they did not arrive in the arranged day. Rang the customer service and the person on the line could not have been less interested and told me they had been delivered. I explained that they definitely had not and he grudgingly told me it would be looked into and they would get back to me. They did not. A week… Read more

later, 3 phone calls, 2 emails plus online feedback and I still had no response. In final email I demanded a refund. I just called them and as usual on hold / phone for half an hour. Told the refund was being processed. Thanks for letting me know. Never had such a disappointing experience with ordering flowers. Never use ready flowers or their new name z flowers. Reliably unreliable to say the least. Should be out of business.

No Flowers and No Refund from Z-Flowers – I ordered flowers for my friends birthday 30th September through Z-Flowers nothing arrived . Followed up Z-Flowers twice and got a response 3rd October to say none of their partners were able to deliver them in the area and how would I like to proceed. With the birthday missed, I asked for a refund and was told it would take 10-14business days,… Read more

although my card was charged October 2nd by Ready Flowers HK Manning WA. It has been over 14 business days and I have had no refund. Have chased them twice again and have been told there is a processing back log......

Do not use this company. Their NZ number is a recorded message which goes nowhere. I don't think they have any intention of refunding anything.

I ordered flowers and they haven't arrived. No refund given – I ordered flowers on 12/10/17 and received confirmation of my order that the flowers would be delivered same day. Order did not arrive, called the office on Friday 13/10/17 and spoke to Matt on the phone who told me the truck broke down and the order would be delivered the next day, also promised to refund delivery charges, this was not done.… Read more

Order still not delivered by Monday, I emailed to find out what was happening, response:

"We would like to inform you that your flowers were still not delivered. We are exhausting all efforts to have the order fulfilled. We apologize for this. Please advise how you want to proceed with the order. regards [name removed]".

Emailed yesterday and today requesting full refund, no reply. Called the office have been on hold for 25min but had to give up and go back to work.

Never use zflowers! – My partner ordered flowers for my birthday (ordered a week before), they never showed up.. once he contacted them they told him the florist was 'exhausted' (meaning they had ran out of flowers) and they would be delivered the next day or there will be a full refund. I am still waiting 2 weeks later with no refund or flowers. Tried to ring the New Zealand contact number and it has been blocked.

same day delivery ?? lol – They advertise same day delivery if you place an order before 2 pm Do not believe this ! I ordered flowers at 9am to be sent to my sick mum they were not there by 6 pm so I rang the company I was told they couldnt get any florist to do there order in Adelaide. They said they would hopefully will find some one the next day( which they… Read more

did) I made a complaint only to be told ...

Hope all is well.

We really appreciate your feedback. This will be escalated to our Management to improve people in the field do business. As for the calls and emails, we rely on what our Suppliers told us as we cant call/email you if we dont have updates coming from them.

As a repeat Customer, we want to make sure you get what you paid that was why Customer care personally took ownership on this concern. We are happy that the flower was delivered, we could have been happier if it was delivered on the day it was intended to.

In behalf of zFlower, we apologize for the inconvenience his has caused.

Thank you for your understanding.

So they have no communication with their suppliers and If I didnt make contact nothing would have been done.

This is the second time I have used this company and the last .. first time I had the same thing happen

This Is not good enough

Discount voucher - you're kidding!! – Ordered flowers - went to use a 10% discount voucher (from a previous purchase) and found there's nowhere to enter the voucher number when making payment (so no discount). I rang their contact number and was told that, yes there's nowhere to enter the discount voucher number. I rechecked the 'discount' email and there was also a link where it said… Read more

the discount would be automatically applied - so I tried that and the same flowers were $13 more (25%)!

Awful. Didn't turn up on day and when they did arrive rip off! – Flowers didn't arrive in due date so birthday girl. Had no flowers. When they arrived a day late they were terrible for $100. Old floppy and disgraceful flowers. Nothing like picture. What a terrible company. :(