My First Invoice the changes were reasonable,
Supply charge .9 p/day
by the 3rd invoice:
Supply charge .98 p/day.
My 3 months electricity bill from Alinta engergy was $180.
ReAmped tried charging $240-280 over 3 months. Your Joking write..
Cheapest Energy Provider (as of 2021/2022)
After seeing an advertisement on Facebook for, "if you're paying too much for electricity, you're a goose." This intrigued me, as they weren't using language to suggest profane words, and it already denotes a high level of professionalism.
Following this advertisement, I decided to see which retailers offered the cheapest Energy prices (which I occasionally do), on an Australian Government website, https://www.energymadeeasy.gov.au/
For my address, they were at the top with Simply Energy (who I was with already). I then looked at their indiv...idual plans, and found that their cheapest plan is called "ReAmped Advance", where they charge you fortnightly in advance. Because I selected that our household consists of 2 people, they charged us $60 per fortnight. At the end of the quarter (7 fortnights), we received the final bill totalling $380.18; and because we had already paid $420, we were $39.82 in credit! So the next fortnight, we were only charged $20.18. After comparing my first bill, we were saving approximately $58 per quarter (or $232 per year) in relation to our previous retailer (Simply Energy)!!! I recently signed my mum up using my referral link giving each of us $50 credit. She was with Origin Energy, and using her recent bill, I calculated that she would save $21.13 per quarter (or $84.52 per year) by switching her over to ReAmped Energy for Electricity. I also switched her over to Simply Energy for Gas saving her $165.22 per quarter (or $660.88 per year); as ReAmped Energy only offer Electricity, not Gas, in South Australia.
Started billing me for a new account and despite of having no electricity at my place.
Signed with Reamped for my new house and the account was transferred for on Dec 20, 2021, however, there was no electricity.
Tried the chatting option on the website and it was being looked by reamped, they took forever on chat, and there was no call or timely email, on who is fixing and when it's supposed to be fixed. Finally reamped decided to send someone to my place on 29 Dec and sent me an email on 24 Dec. There was no power till then.
Finally, I checked and confirmed on Jan 4 that power was back on Jan 4 and they decided to bill me sinc...e starting 20Dec, and blamed me stating we enabled connection 20 Jan lol Ridiculous support, delayed response, poor communication @Customer care reamped, can you please check the history of this issue
Very impressed with efficiency and price
We review our energy cost annually. Re Amped rates are very competitive and we went with them and cut our costs by more than 25%. Their portal is easy to use and best we have experienced, very transparent on charges. We will review in 12 months as usual but very happy to date.
Terrible energy company; Heed the warning!
At the start of 2021 we signed with ReAmped energy. We were being charged $100 per month which was about the same as what the previous company we were with charged us.
Twelve months later we are being charged $250 per month for our November to December (low electricity use period) bill.
Not only that, but the previous bill was for over $800. When I asked why we were charged so much they said it was because they only read the meter every 3 months, so they had to adjust the bill to compensate for under-charging.
Also, the bill says we are using m...
Don't say you weren't warned
I started the application for electricity supply on 3rd sep. After connecting me to the wrong meter THREE times, despite me clearly advising the correct details, and me having to resubmit the application FOUR times (i was under the impression that my account by now, had been handed over from my previous supplier, otherwise i would have bailed out then) i was finally advised that i was in their system early Dec. By now, they had taken over 120 of my money, for electricity they weren't even supplying and then took 2 weeks to transfer the m...oneys to my new account, and subsequently took MORE money. I have since had the relevant meter removed from my property and the electrician submitted a final read to the distributor and now they want to charge me another 43 to conduct a final meter read, which has already been done. Customer service is dreadful. The only way to communicate is via chat and unless you send yourself a copy of the chat transcript regularly, you have no records and they either don't have a record or they simply lie about previous discussions.
Easily the cheapest available
ReAmped Energy did not disappoint. The rates were the lowest on the Vic Energy compare site. The switch from my previous supplier went without any problems. They are billing me fortnightly and direct debiting accordingly, which is no problem as its all automagic and needs no involvement from me. My last bill (I have solar panels) was $7.
I hate bill smoothing but they offer a significant discount to use it... The tariff rates and supply charge is pretty good.
Online support was good the one time I had a billing question.
Warning!! Stay clear away
I was only with this company for 1 month thankfully. I was charged twice for the same period. Very poor level of ways to communicate. You cannot call them, only an online chat or a callback service that never happens. Never got an accurate read. Still dealing with resolving an incorrect invoice. By far the worst energy company I have ever dealt with!!! You have been warned.
Impossible to deal with, don't waste your time, will cost you money in the end
I signed up to reamped, everything was fine with that process, then I got solar panels installed and this is where the hell started. The solar company logged the meter upgrade request on the day of the solar panel install. Reamped took 4 weeks to send me an email to say you have solar panels you need to upgrade your meter. Then I requested the meter upgrade through the form they sent me, it took 3 weeks to get someone from energex to come out and connect the smart meter. I then got an email 2 weeks after the meter was upgraded to say your meter...has been upgraded but my solar was still not registering. I called them again only to be told the meter wasn't setup for solar and I would have to pay an additional fee to reconfigure it for solar. You honestly can't make this up. Just pick another company, It's like this company goes out of it's way to be incompetent. They've turned the simplest process possible into an absolute nightare. AVOID AT ALL COSTS!!!!!!!!!! I won't even mention the at least 3 occassions I was told we can't help you and need to follow up with another team and will get back to you. Literally have been contacted 0 times.
Actually rewards loyalty
I haven't been with these guys long, but what I liked about the structure of the contract is that they offered a discount if you stay with them for over twelve months. This is the opposite to other companies who pay you to jump ship and then keep upping the price way more than the CPI rate.
Cheap rates,cheap bills
We switched to ReAmped Energy a few months ago and our bills are definitely cheaper each month. We have had no issues just cheaper bills. Chat email is available for any issues that might arise or to change plan.
Triple overcharged me (charged every KW/h as peak, shoulder, and off-peak). Then did nothing when I raised the issue. The problem was only acknowledged when I canceled my account. Never got an accurate bill or refund of any overpayments. Easily the worst organization I have ever dealt with!
Most Competitive Energy Retailer
I was skeptical at first using a provider in QLD while we're based in VIC. To my surprise there was little dramas in the swapover, live chat is always available when you need them (and rather helpful too). I've swapped plans multiple times due to getting a new solar system put in, live chat sorted it out on the spot which was pretty amazing to stay the least.
The usage rate can be easily tracked via their user portal if you're into those kinda things. I'd stick with these guys forever if their prices continue remain competitive.
Keep up the good work!
I tried to join and upon clicking the signup button after filling in my details, it instantly went to a "You have been rejected because of credit", which I found to be rather odd, as I have good credit and the time that it took for it to return this message was instant, it was like it did not even think about checking my credit.
I tried reaching out to support to see what the issue might be, if there was indeed a problem, could they at least advise what particular thing they may have rejected me for (as there is nothing negative on my credit) ...but if they knew something that I didn't, then perhaps I could take the needed steps to resolve that problem and then retry. But they just kept giving me a super canned (Your credit check failed). If that is the kind of "onboarding" support that one receives, I could only imagine how lacklustre it would actually be once they have you by the wallet. Read the other reviews here, probably best to avoid ReAmped!
Questions & Answers
It seems a lot of the complaints are from people who have estimates on their accounts. Any feedback from people who have a smart meter and get accurate billing? thanks
hi paul have been with them for a year now and nothing but excellent if you ask me.!! have been on solar rates and smart meter for the last six months. easy transition, readings seem okay, and bills have gone down a lot!! i dont know why all the complaints about estimates, when you can just go online and enter you own correct reading!! simple!! not hard and accurate!!
Get an answer from our members and ReAmped Energy representatives
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