ReAmped Energy

Just wanted to say to all the whingers complaining here...you weren't complaining when your electricity was the cheapest it's ever been, my bill was HALVED, after joining Reamped. I was very sorry when they had to cease trading because of a volatile market, but I check every now and then to see if they are operating, and when they do, I will be signing up again, because who doesn't want to pay $500 LESS per quarter for their power? Show details

Hoping to come back one day – You might of heard of these guys when they had their ad campaign to leave them. I was very impressed with their honest and transparent service and I'm hoping market conditions change to the point where it's worth returning to them. For the time I was with them, their prices were competitive, setup was seamless and I had no issues with them the… Read more

entire time. For now definitely hop on if their prices are good for you and wait it out but keep them in mind if the prices are not. I'm sure I'll be back one day :)

scam company – I have been having similar experiences to many other customers. I was promised a refund and I have been chasing ReAmped for months for them to process the refund. I have provided them with all the information they need to process the refund and now Im simply being ignored. This company is a scam. Show details

Good service all around – At least on my current contract, the prices beat all others. I used their chat facility yesterday to ask about the impact of 1 July 23 on my electricity usage rates and supply charges and was informed very nicely by the young fellow that they would not be changing. I then asked about for how long, and he could not say. Fair enough I suppose. I… Read more ·  1

commenced with them on 8 October 21. On 3 June 22, they informed me that they can't change their prices until 1 August 22, which I thought was a bit odd because it was not an exact ear after commencement. Anyway, there was no increase on 1 August 22! Whoopee! They said that they will give me 5 days notice of any increase. Given that the nice young fella on the phone could not advise when there would be a change, I am now thinking that I'll get a letter/email about the 27th of this month advising me of the bad news. I mean if wholesale prices have gone up by as much as they apparently (according to the media), I expect ReAmped to amp up the charges at that time. s is sensible, I will then review the available plans in the marketplace and compare. I would not be surprised if they kick the other retailers' arses on pice. Goes with the general quality of customer service. h, and by the wa, their CEO, a bloke called Luke Blincoe included a photo of himself in an email on 1 April 22 (he's brave!), and he's got a very groovy classic Aussie beard. Very cool.

Had a good experience while it lasted – I liked the ability to check my usage using the website and the prices were very good. Nice and simple bills and easy to follow. Followed their advice to change providers before the prices went up. Show details ·  1

Best energy company - sad to have to leave – Signed up to ReAmped last year, was easy and seamless and our bills have been consistently low. Have had to changed companies (on their advice) in order to keep our costs down but appreciated their honesty and transparency. In addition, we were due for an annual credit for loyalty but considering we had to move I thought we would have forfeited… Read more ·  1

the credit but they sent me the money anyway! Such a kind gesture! So sad to be leaving and will definitely be back when the market allows it!

Reamped more like RIPOFF – wish i knew this before going with these fools besides never doing a meter read and giveing me estimated reads that say im using the power of a family of 5 when im a single man with no kids with litterly a tv and laptop along with the usaual kitchen appliances was a joke after moving i had the service disconnected and asked for a final meter read… Read more

which im very sure didnt happen and they just did a estimated read plus iam paying off a disconected service to them every fortnight i have gone to thier site to make contact and asked to be contacted using their call back service on their site which hasnt happened that was over 3 days ago and i dont expect to hear the phone ring with them on the other end , all im wanting is an update to how much i still have outstanding , they send no invoices or any recipts for any of the payments , their strictly online only approch is a joke , no contact or anything , this is my last resort to get some kind of contact to find out my outstanding ammount if they cant be bothered to contact me then i wont be bothered to pay them! this is your last chance reamped to contact me before i stop the money from coming.

Avoid at all costs – I went with Reamped after installing solar, because at the time they had the best solar feed-in tariff available. They have since lowered their feed-in tariff to the legal minimum, but that isn't why I'm rating them so low. Several months after signing up with them, I received an unexpectedly high bill. I notice that the meter estimate is way off… Read more

from what my meter actually says, and I also notice that I'm not getting my solar feed-in. I go to call them up, only to find that:

- There is no longer an option to call up for customer service. - There is a live-chat option, but it is extremely buggy, and hasn't worked for me once - The only other contact option is via email. Once you send a message via their website they send a confirmation email saying that they'll respond within two business days. They never have in my experience.

When they do finally respond to my email, they say I need to book in a smart-meter installation before I can get my solar feed-in. That's annoying, but I go ahead and book it in. The booking is very vague, saying that the meter will be upgraded sometime in the week following the 1st of September. That week comes and goes, and nobody has touched my meter. In early October I get another email saying that the smart meter installation is complete. Still, nobody has touched my meter. I email to ask what's going on with my meter, and I hear nothing. It's been over a week now, and I've just got another suspiciously high bill. I've messaged them again, but I have no idea if/when I'll hear back.

Fully agree with Richard V - these people are scoundrels – We ceased to be customers on 10/6/2022 and had a credit balance of $1088.12 with ReAmped. But despite their promises at the time, no refund has been received. They do not respond to call back requests and the latest pathetic e-mail response from these fraudsters is that their team is working on it and they will chase them up. That was the 11th… Read more

of August, but nearly a month later there is still no refund.

It is clear that they are either insolvent or intend to pocket the money and probably head to Brazil. Hopefully the consumer laws will catch up with them.

Failure to refund after multiple chats – Had electricity through them and after months since leaving and multiple chats where they assured me that it would be in 10 days. Well they talk the talk but there is no action at all. The same happened when we changed addresses as well. Asked for call back from supervisor but there was no call back either. Staff on chat were unhelpful but that… Read more

could be because they were not allowed to do anything with the company probably losing money. So much for supposedly being upfront and honest. Very unhappy.

Badly messed up bills – Let me start by saying, they started off well. And I was with them for a few years, but this year, their poor customer service showed. I was one of the customers, who stuck around after they went to the main stream media and told everyone to leave. In reflection, I should of left.. Soon after I received a bill that was almost 10 times what I… Read more

normally pay a month. Trying to get ahold of anyone to talk to is difficult as they only work through their website, and usually the people on their website don't have the authority to change anything.

Their billing department constantly miscalculated the bill (even showed meter reads where the start value was greater than the end value on the invoice).. Getting it even somewhat near it should be was a battle. They went from blaming energex, to blaming me. Everytime I had to talk to someone the whole conversation started from scratch.

Then, I moved electricity providers, so they sent their 'final' invoice and it was calculated on estimate reads. I sent them an image showing my power meter and demonstrating that I haven't used anywhere near what they claimed they then said that its too late I've been transferred and to take it up with the new company.

Honestly, beware people

Best and easiest – The app is easy to use and track our usage. Muliple different time options to pay, like weekly, fortnightly, montly. Its auto deducted. I very much recommend. Very transparent with price changes and wanting the best for customers. Despite the energy price rise i would still support them Show details ·  1

ReAmped, A Honesty and integrity Company – ReAmped send out emails and messages again and again to me for the electricity price increasing warning since from the end of May. I switched to another retailer when get the first of warning and locked a fix rate for 1 year with a good price. Exactly the final bill is as per an estimated reading number, to me it is acceptable because the… Read more ·  1

estimated reading number is acknowledged by the new retailer. Frankly I had an inquiry to ReAmped for the estimated reading number and I got the satisfied reply.

Now my credit card has received the complete refund for the remains of credit.

This is a honesty and integrity company.

Grossly inaccurate billing – After advising me that they would be doubling my electricity prices (thanks for that, by the way) I decided to switch to another provider. ReAmped sent me a final bill which gave a usage estimate that was more than triple the amount of both my average and actual usage for the period. But that's why they have the 'submit a reading' function,… Read more

right? I should be able to submit the real reading and have this sorted... right? Unfortunately not. As soon as they issued the bill, ReAmped deactivated my account, along with the ability to submit my reading online. When I talked to a customer service rep online, they told me that I'd have to pay out of pocket for a special reading from my new provider to get my cash back. When I said this wasn't acceptable, they told me that they'd escalate the issue, and get back to me.

ReAmped then immediately forcibly withdrew the full, incorrect amount from my bank account and made no further contact with me. I am now left without recourse to recover the funds they've stolen from me without spending more money out of pocket. Prospective new customers, note well: when the going gets tough, this company will do everything in their power to take any cash they can from you, and then cut and run. Avoid.

Failed to refund final credit – I switched provider as requested and my final bill was in credit. Sure enough, predictably, Reamped said they sent the refund 10.06 - after a few emails and chats still nothing (15 business days later so outside the normal time) and suddenly it's 'oh we'll send it now, we didn't sent it before after all' Yea, right, of course you will. Perhaps… Read more

Reamped have run out of money or sacked all their staff. Who knows? Not holding my breath... No doubt VERY different matter if I owed them money huh

Act illegally, unprofessionally and are unresponsive – Complaint escalated to ombudsman and reamped are unresponsive. Advised account must be put on hold once escalated to the ombudsman, confirmed this with Reamped. They ILLEGALLY stole money from my account. Now do not have money for food. Send excessive emails not relevant and ignore contact for these to cease. Do not honour their contracts. Act… Read more

illegally. Untrustworthy. Refuse to escalate to supervisors. They are not acting in your best interest by sending you to other providers. They are only trying to save themselves.

Good Customer Service and Website – I joined ReAmped in July 2021 because of their cheap rates. I didn’t have any problems with them until lately they asked customers to switch to other energy suppliers and sent us emails and sms etc which was quite threatening. Their customer service was good and did not have to wait for long time using their online chat. Show details ·  1

a company makes money by harassing customers – a company makes money by harassing customers, every day sends text messages and emails. is there any law to stop them from harassing customers? I will never use them again, It is like living in a country where there is no law to protect consumers ReAmp increased our rate to 43cent which is ridiculous Show details

Honesty? Honestly – A few months ago, I joined ReAmped on the best plan I could find. This was $.6050 Daily Supply Charge and $0.1825 per kWh Charge. I have a 7.3 kWh Solar Panel system with a 5 kWh production cap so my electricity bill is generally around $300 for the year. Once my two teenage daughters move out this should come down significantly! The lights… Read more

are still on, I receive my bills & communications by email, there weren't any issues with the changeover from PowerShop and payments are seamless. All running very smoothly.

The main issue that I find very disconcerting is the notion of ReAmped's 'honesty' on price increases and urging their Customers to switch providers to save on costs increases. I feel for the ReAmped Customers that appear to have been completely hoodwinked by this. I am being assaulted 'virtually' by ReAmped 'ads' on a daily basis BEGGING me to switch providers. The number of ReAmped ads on any virtual platform that I use has EXPLODED. I have never experienced anything like this kind of 'targeted' advertising.

The hoodwink is ... ReAmped cannot change my electricity rate until 01/08/2022. 01/08/2022 was about 60 days away from the initial email directing me to IMMEDIATELY change electricity providers so I could 'SAVE MONEY'. This basically means that I am going to sail through most of Victoria’s winter being charged $0.1825 per kWh when the spot price for 1 kWh of electricity is ... much, much higher than $0.1825 per kWh. So how exactly was changing Providers going to save me money when I'm currently on a rate of $0.1825 per kWh until 01/08/2022 ?!? Immediately changing Providers would certainly have been great for ReAmped. Not me though. I would have changed my $0.1825 per kWh that I have until 01/08/2022 for something no doubt MUCH, MUCH HIGHER.

Nice try.

I’ll be switching closer to 01/08/2022. Sadly I’ll have to put up with millions of ReAmped ads from Luke (CEO) until then …

Backdated price increase – Got a barrage of emails telling me to go elsewhere, or end up paying double. So being a pensioner and every dollar counts I complied. Problem is they backdated the switch to the beginning of March.... I had been paying 19 cents per KWH in advance I might add. I then got a bill from Energy Australia for 26 cents per KWH, that was $210 more than… Read more

Reamped had already charged me.....When I contacted customer service to complain they said "sorry about that but there is nothing we can do about it.......REALLY? So I said then switch the account back to Reamped as they were still less than Energy Australias rates. They said we are not able to do that, well all I have to say to them is The Ombudsman has a different story.

So instead of saving me money by switching it has cost me hundreds more, and I don't like my chances of getting back the money I already paid them, What a con trick.

Repeated Pattern of Overcharging, I Suggest Customer Check their Bills Thoroughly! – Last year Reamped charged me 'peak rates' in April when Ausgrid (my network provider) doesn't charge 'peak rates'. I made a complaint and Reamped corrected the overcharge. This year Reamped did the same thing in May, I complained but they tried to invoice for the overcharge. I would suggest all current/previous customers check their bills and see… Read more

if they have been overcharged, and report any overcharges to their state electricity regulator. If there is a pattern of systemic overcharging the regulator should take action.

I am in Sydney on the Ausgrid network with a Time of Use (TOU) plan. In summary, Ausgrid does not charge peak rates in April, May, September and October, you can google "Ausgrid time of use" for the full details.

Detail of this year overcharge/appalling customer service and threats to report me to a 'credit bureau' 1. I used the 'Live Chat' function on 31/5 to notify Reamped of the overcharge, the customer service person didn't answer the question, "why am I being charged peak rates in May when Ausgrid doesn't charge peak rates' and they simply stopped responding. 2. I used the 'Message' function on their website to report the overcharge. 3. Shortly after I started receiving text/emails from Reamped pleading with me to change retailer. BTW Reamped are *not* doing this to protect the interests of their customers, they are doing this to decrease their losses by encouraging non-profitable customers to leave voluntarily. Given the desperate tone of these emails I decided to change retailer and canceled my direct debit. 4. Reamped emailed on 9/6 saying "Your final invoice for $144.37 was successfully processed from your nominated payment method on 2022-06-08", which was false because I had canceled the direct debit. Note the final invoice had not been adjusted for the overcharge. 5. On the 16/6 I received a threatening email that I will be "listed with a credit bureau" if I don't pay the overcharged amount. 6. I have responded to this email to say I will pay the final bill when the overcharge has been removed.

I will report Reamped to the regulator, I suggest others check their bills and see if they are being charged peak rates in non peak rate months. If there is a systemic pattern of overcharging the regulator should take action.

Frustrating and Devastating ! – While I do very much appreciate ReAmped’s honesty on the price increases and urging their customers to switch provider to avoid huge cost, my experience on closing account and receiving the final invoice was devastating, as the team member Vincent was highly unprofessional and extremely unhelpful. A week after the final bill had been taken out of… Read more

my bank account I received an email with the updated final invoice and the updated estimate reading of my basic meters on 31st May. But the updated estimate reading of my controlled load meter was incorrect, it was even higher than the current reading as of today 15th June! Upon reaching out via online chat, a team member Vincent told me that in the case of an account closure they could only accept the estimate reading from my data provider Energex. After further explaining to him that the reading on the updated invoice was extremely inaccurate and I had photo taken of my meter on 30th May as well as photo of my meter on 14th June as proof. He just simply told me I would have to contact my new provider and pay to organize a special meter read in order to rectify this error through them. I then questioned about how the reading could be backdated, as to my understanding meter read only reflects on the day it’s read. Vincent told me he would speak to their concerned team and get back to me the next day via email.

This afternoon I received an email from Vincent stating that upon checking and reviewing the updated invoice he believed the final estimate reading “seems quite valid”. The actual meter reading on 30th May was 79939, while the final invoiced estimate reading on 31st May was 80190. Vincent told me he believed the estimated 251kwh controlled load usage for 2 days from start of 30th May to end of 31st May, was reasonable and acceptable. I honestly could not understand how anyone would think it was possible for a regular household to have used 251kwh controlled load within a period of 2 days! Let alone the fact that if any of the team members had looked at my previous bills, they would’ve found out that the controlled load usage of my household each month was around 250kwh.

To put the cherry on top, 3 hours after I had received the email from Vincent I received another email from ReAmped telling me the invoiced amount due date would be 20th June. Which leaving me only 2 business days to contact my current energy provider and rectify this frustrating error.

I understand it must be a chaotic and overwhelming time for ReAmped at the moment. But even when the rules are rigid, we as human should still have logic and common sense to recognize and negotiate.

Constantly Spammed with emails and texts saying leave. PR joke game – Have been with them for the last 2 and a bit years, Billing process is very convuluted and they send bills with nothing usefull on them like meter usage etc. Was tolerating it even though it was only just better than everyone else, They lead with a b/s line about how they care and want to save us money.... No your saving yourself from providing… Read more

power at a loss as your costs have changed. Previously their ceo was bit(hing about how its unfair that other companies can offer discounts etc and want this changed.... well in a roundabout way Youve got your wish, we are all leaving.

Sealed the deal with re amped. Wont be back, even if they do offer cheaper power than anyone else.

Also despite Replying STOP to their sms they kept going, so I blocked them and reported them as SPAM.

Undercharged monthly bills – Had a contract with them for a year, monthly billing. However at each quarter end there was a very large 'wash up' charge that was 2 or even three times the monthly bills. In other word the monthly charges are just estimates, and they are always way under the true charge. This is a dishonest practice Show details

Force us to switch - strange – I asked to change the meter, but they did not and forced us to switch, I think the company prefers to go to bankruptcy for some reason, this is just super strange Show details

honest – the company sent an email, asking me to consider switching out of the company, because the company's rates were no longer competitive. How honest! So refreshing. I have never received such request before. Show details ·  1

Great price, clean interface, efficient service, honest management – I was with ReAmped for a year until recently when the CEO warned us away due to an impending hike in prices. I found the signup process quick and easy; referral bonus fair and paid everytime; customer service fast and efficient (via chat); bills clean and easy to read with useful KPIs; and a refreshingly honest CEO when the wholesale energy market went bananas and he asked everyone to leave for a while. Show details ·  1

Great prices, followed by great customer service when they could not be competitive – I signed up for ReAmped a few months ago when I realised I was paying an absurd amount with SimplyEnergy via a grandfathered plan. They were very happy to tell me I could be getting a better rate through them after I cancelled my service, but even then they could still not match ReAmped. Energy prices have gone nuts since then, and ReAmped sent… Read more ·  1

out communications basically saying "leave us, as we can not be competitive and your prices will increase majorly in the coming weeks". I did as they suggested, but I will come back to ReAmped in a heartbeat as soon as everything calms down, even if they cost a little more.

Great customer service – Never had any dropouts, power was reliable. Swap over was easy and done quickly. Customer service has been great. Their app was easy to use and I could see how much electricity I was using daily as well as the cost. Show details ·  1

Terrible company that costs over 3x what Origin did – I wish I never signed up to Reamped! I moved house and I am sure that they did not get a reading on the energy meter. I asked them (via chat function) and they said that some energy provider company went to do this - I asked for evidence because I doubt this occurred. My energy bill was $206 for the first month - this is with no air con, no… Read more

heater, no dryer, no dishwasher; just 2 people in a house. My energy bill is usually $300 per quarter. Customer service was woeful. I've been on chat and on email with Selina. Selina was responsive but could not resolve the billing issue.

I have just received a bill today to tell me that the electricity charges from 7/5/22-23/5/22 amounts to $108.75 for 16 days. From 24/5/22-1/6/22 = 69.64 for 7 days.

These charges are ridiculous. I know that no one has come on site to do a reading. I don't have a smart meter so someone has to come on those days to do the reading.

This feels the same as back when I was done over by Vodafone - they would charge for phone calls, text messages and MMSs that were not sent or sent several times.

Is this a Brisbane thing? I did see another 1-star review from Sydney - maybe they're like this everywhere.

I hope to recover the cost of what my true electricity bill has been. I have been truly disgusted with the service provided by Reamped since I joined nearly 2 months ago.

Such integrity is rare – I think it’s pretty amazing that Reamped has moved so quickly and clearly to protect their customers' best interests. Such integrity is unexpected but very much appreciated. It's a shame that the smaller providers, that offer such great service, are being either pummelled or bought out by the big companies. If Reamped gets up and running again we’ll do our best to support it. Show details ·  1