Rebel Sport Online store

Multiple times i have ordered from this store. The first two times was click and collect and for some reason the store doesn't get my order each time, although it shows in the system. The last click and collect i ordered socks and didn't receive them until 6 weeks later after ringing, emailing ect. I have now ordered a garmin watch for my sons… Read more

birthday, and it said delivery would had been within that week. I haven't received any details and doesn't even show up in my order history. I rang and spoke to someone and they said it shows up in there end and looks fine. Why does this company take so long. The contact us is useless. There is no Web chat like it says, and you can't even email. You can only get through to them by phone. Facebook messenger they dont reply either. Useless company for such a big sporting business. Very unhappy with this service.

Not sure how a popular store with deep pockets have the worst not only customer service but the worst web browser. I’ve seen better web browsers in India and Bangladesh this piece of trash that I’m trying to use to purchase things from them. However, I gotta thank them that’s one way to stop me from spending money at this crappy store.

Over 30 email sent trying to find my 7 boxes if shoes not delivered. Shipment notifications took so long, then all of a sudden states delivered (home all the time, dog barks at delivery drivers) they can not supply delivery picture or who the local… Read more

delivery company was. Keep sending me back via email the same info. So frustrated going to now put in fraudulent claim to my bank.

Run away do not use.

Misleading advertising about online gift cards – Be careful ordering an online gift card. You would think that it would be emailed immediately, being online, especially given the advertising says, "When you've forgotten about a present or haven't had time to drop into a store, the rebel eGift Card is a quick and easy solution. Sent directly to your email, simply print the card and be on your… Read more

way," and elsewhere on the website, "Delivered via email for that perfect last minute gift."

But no, AFTER YOU COUGH UP THE MONEY, you get an email saying that Egift card will be sent "within six hours". So much for "a last minute gift". I might as well have driven half-an-hour to the store. Now I don't know what to do: Do I wait and hope that the gift card arrives in the email before I have to leave? Or go to the store and buy another one?

Incredibly bad, infuriating experience.

Given that the myriad bad reviews here are not answered by anyone from Rebel, it's clear this company is very poorly run.

No dramas for me shopping online with Rebel – I've shopped online a few times with Rebel Sport now and have had no issues at all. Every time there's been no hassles with the order coming exactly when promised or even a day early. Packed well and without any marks, scratches or whatever. Did need to return 3 pairs of Converse that I ordered on sale recently, due to the size being too large… Read more

(which was my problem, not Rebel Sport sending the wrong items or anything like that). Only had to pay for the box to ship them back in, which was about $5 at Australia Post. Rebel Sports pays for returns if the items weight less than 22kgs. So not sure why anyone would complain as if they had to pay the full cost of the shipping to return a mere couple of t-shirts or similar items, because Rebel don't do that. Got an email to inform me they had received my return within a couple of days. They would inspect the shoes (which would take up to 2 weeks) and if no problems, then they would refund me straight away. 7 business days later and the refund was back into my credit card. No dramas. I'll certainly be spending more at Rebel Sport in the future, especially since they seem to be better at stocking more plus sized Adidas and Nike clothing, than the actual brand-named sites themselves care to stock for us plus sized folks.

If only more people would add positive reviews, too, instead of just focusing only on the negative experiences they have with businesses and companies. So then we can start to get a better idea of how well or poorly a business REALLY is like. Surely not every business or company is worth no more than 2 or 3 stars. Because that's all I seem to see with almost every business or company review nowadays. Which could truly be down to people only caring to say something when it's bad and not caring enough to say when things went well, too.

This was my experience, from bad back to good – Ordered the RowErg with Tall Legs, the Rowing machine arrived in 1 box with no legs. After checking some youtube unboxing videos, there's supposed to be 2 boxes, the Rowing Machine and the Tall Legs. Contacted Rebel support, explained the issue and had to fill in a form, provided all the photos and screenshots including AlliedExpress' tracking… Read more

which showed only 1 item, you can even see from the delivery sticker/label it says 1 of 1 item rather than 1 of 2.

I had to then call up support to chase this up, was told that I had to wait 2 business days for another team to pickup the ticket, then organize a time for someone to come to my house to look at the product, then they will decide what to do next, either request to send the missing legs or request to send a new one and this whole process can take up to 3 weeks.

It's absurd, given it's clearly an issue between Rebel's warehouse and the courier and with all the evidence provided.

I requested for it to be escalated, got a call from the Melbourne team, was told they will contact AlliedExpress as they had checked within the warehouse that they did scan 2 items, then they will either get AlliedExpress to send the item or they will send one from the warehouse. Again, its a waiting game with a product that is not usable taking up space, hence 1 star.

The operators I've spoken to had been nice and helpful, I know they are doing their best, following processes, and having to deal with a frustrated customer, but given the amount of successful deliveries I see in the reviews, this should not have happened.

I wan't going to post here, however after they've rejected my review without contacting me and simply providing a generic response about not aligning with their website guidelines, this simply allows them to manipulate their ratings however they want.

Beware of purchasing from them online.

[9th April 2024] Update After multiple follow up calls to get an update, I decided to ask Rebel why bother making the customer wait for an issue not caused by the customer. I've requested if they can simply send me the missing items from one of the local stores and they can continue to deal wit AlliedExpress. Thankfully the operator provided a solution for me to return the item and swap for the new item, which I agreed and that has now been sorted. Hence bumping back the 1 star review to a 4 star review.

The operators/agents I've spoken to on the phone was always very friendly and helpful, they are doing their best to help and I appreciate that, we got there at the end.

I am delighted by customer service. I had my item stolen and got a police number. They were so nice and replaced $115 for two pants. I am very happy after being so upset

[edited] Product missing from initial parcel – I have ordered an expensive pair of running glasses from their website, when the parcel arrived the glasses case was empty… I have tried to reach out to customer service several times… *edit* customer care reached out and offered to send the glasses again.

Service yes yes yes – Placed an online order with Rebel for Triathlon shoes (they were out of stock for my size) at their store and gained free 2 day delivery from their Karrinyup store. They explained that they use Aust Post for urgent in store deliveries..This happened Jan 4th. Next day Aust post says hi we have your goods delivery by 9th..9th came and went and by… Read more ·  1

10th I rang REBEL again and asked for credit as Aust lost had lost my parcel and asked for another 20 days to find it. To say I was furious was an under statement. The female manager said a credit could be applied but she found the goods in Welshpool. With our further ado next Morning Aust Post advised delivery for 11th. It arrived lunch time. Big shout out to REBEL thank you. Big no no for Aust Post - what a shambolic company they are. Thank goodness for Rebel ...10 out of 10

Website showed click and collect available, so i bought a gift card to pay it, then on the next page of the rebel sport page it said not available at Southland . So I basically had to buy the product and pay for shipping or have a useless gift card. then on the payment page the PayPal button repeatedly did not work. Eventually it did. Also in the… Read more

past two pairs of ASics gel contend wore thru the upper mesh within a year. This model should be discontinued by Rebel as its poor quality. Lastly i went in the store the other day and there was just one person attending to the shoe section during school holidays. I walked out

I ordered an item online and returned it. It was confirmed by Australia Post that it was returned and it has now been over a month and my refund/return hasn’t been processed, despite multiple emails to Rebel. Rebel has told me that there were delays over the Christmas/New Year period which I understand, but it is well past that time now and there has been no effort to follow up with me or update me about the status of the order.

The worst experience I’ve ever had with any company. I brought my nephew a bag for Christmas and put my address in. On their end they’ve mixed up my address and send it to Townsville, I emailed them to tell them they’ve send it to the wrong address to which they blamed Australia post, and told me they would launch an investigation, a week goes by… Read more

and they don’t get back to me at all. I requested rebel to reach out and get it sent to me on the Gold Coast. Australia post called me and they scanned it to be return to sender but rebel knew I wanted it still, rebel just went ahead and processed the refund. Now my nephew is left without a Christmas present. Would no recommend buying from them at all the most ridiculous customer service and no one wants to help. Worst response time and no care for their customers. I hope you go bankrupt and people stop buying from you.

Order RBAU012722875, for two items and only one was delivered, now the tell me that the other one comes from the UK and might not here for Xmas. At no stage was I told that any items were coming from overseas. I should have used Amazon

Ordered an online physical Rebel Sports gift card two weeks ago & still waiting! Tried ringing the providers no. & sent 2 emails with finally an apathetic response after second email. Will not be using this ‘service’ again. Try explaining this to a nine year old child who was waiting to receive it for his birthday last Saturday. Very disappointed.

I purchased an (expensive) item from Rebel Sport online for a birthday gift for my son. Delivery says 3-6 business days. After 8 days I still hadn't received it so I checked the tracking details that were sent. The courier website says the tracking number can't be found. So I then contacted Rebel Sport who checked and confirmed that the tracking… Read more

number was wrong. They said it was coming from overseas (news to me) and that I should just wait to see if it turns up. I requested that they urgently ship another item to arrive before my son's birthday but Rebel Sport would not agree. Their website is grossly misleading, and their conduct is extremely unethical. And they had the nerve to refer to it as an "inconvenience" and claim there was nothing more they could do despite me repeatedly suggesting the solution.

Absolutely appalling experience with getting a treadmill delivered. No communication from Winning Services no help from Rebel who claim they can’t contact Winning any way other then email. Multiple ‘failure to deliver’ attempts that were fabricated- Rebel and Winning have no idea where the treadmill is. Winning don’t phone you to let you know… Read more

the delivery is coming or if you are available.

As it stands still don’t have possession of the $3k treadmill I bought two weeks ago.

Looks like I will have to go to Consumer Affairs to get my refund.

Nordic track use Winning Services as do Rebel sport.

Don’t buy if they use Winning Services for delivery.

Purchased a product online,. Then the grubs used my mobile number to spam me with marketing rubbish without my consent. My phone is a work phone.. if I get a SMS Message I have to check it in case it is a customer. If I am driving I have pull over to check the message. Can you imagine how happy it makes me when sitting on the side of the road to discover it is marketing garbage that I never consented to receive.

Atrocious. Shipped me the wrong item and so i had to return. There is no way to access Returns Portal on the website but through contacting Customer Support which will take ages in queue before you reach someone only to be told to go back to the FAQ on website. I had them email me a link and lo and behold i got there but link is nowhere on the website. So they had to email me again. Ridiculously crappy website. Poorly customer assistance

I purchased a Spalding basket ball system and after 2 years the backboard cracked. I tried raising the issue with Spalding direct but after no reply for a month, I turned to Rebel for assistance. After a very helpful phone call and promise to resolve 5 days and 3 agents later I was told to take it up with Spalding. In the end I purchased a replacement backboard dispite the 5 year warrenty.

Cumbersome and unreliable login/guest access system that eventually worked. Attempted four times to buy a product online, but kept getting a message saying there was an error and to try again in a few minutes. Judging by my experience and many other reviewers here, it's clear that the so-called leadership of Rebel can't get the basics right. … Read more

Time for them to be replaced (for poor performance) with people who actually know how to run a company properly.

Purchased a NordicTrack treadmill 3 years ago. Treadmill stopped working, won’t turn on. I contact Rebel Support they ask for a bunch of info, after 3 weeks of back and forth, they decide it’s not their issue because iFit said the machine is out of warranty despite them not inspecting the product and the machine motor and frame having 10 years warranty. Will be reviewing my legal rights and taking further action.

Purchased a basketball system online using Rebel Dollars, e-gift card and credit card balance. Assembled over the weekend, check my account Monday to find my credit card had been incorrectly debited the full amount. Rebel advised they were unable to amend the transaction (refund and reprocess) due to some "finance" and "stock issues", although if… Read more

i can bring the physical product in they could? Which is obviously not possible as assembled, although offered to bring in the box and receipts, which were still available but those could not be accepted? So i have effectively paid twice for this product now. No care factor on their end and terrible customer service. Tara in particular on their web chat was very rude and unhelpful