I've had so many dramas with billing, connecting and customer service. Strongly advise against this company.
The 'scheduled' visit wasnt schedueled for initialset up when moving into a new property.
When I called thery were rude customer service.
It took two months to scheduel an inverter appointment
My elderly mother rang the call centre to notify of power outage and need for repair due to essential medical equipment requirement by my elderly father and two other people in the house. Told that nothing could be done by RED ENERGY. When checked by electrician next morning found to be related to power pole. 16 hours since loss of power still waiting for repair to be completed by your company.
- Verified customer
8 years of Red Energy
I have been a Red Energy customer for the last 8 years. On the first occasion I had to ring their call centre, I was not only pleasantly surprised to discover that the call centre was based in the Melbourne suburb of Richmond, but also the speed at which my call was answered, the ease of understanding the operator and the efficiency with which my query was answered. On the rare occasion I have had to ring them since, I have been pleased to find their high standard of service has been maintained.
Long Happy Relationship
I must say I am surprised by the negative reviews here. While I have an all elctrich hose and have been with Red for some years now I would have to say I could not be happier. Whenever I think I can get a better deal elsewhere I check with Red and usually get a further discount or cheaper rate. I am supporting an entirely Australian owned company and I speak on the phone to Australians in Australia.
Seeing Red NEVER Again!
Buyer beware of gas bills!
No accurate reading of meter for 16 months received a 'make up' bill for $750. Customer service agent was very rude and would not escalate my complaint to her direct supervisor. No return of call in the time advised and had to go through to EWON (Energy & Water Ombudsman NSW). Bill now paid (NOT $750) and moved to AGL - I would NEVER recommend Red Energy, Australian company but not demonstrating the Australian way......
I was with Red Energy 6 months ago and found them to be great. No problems.
I moved back home, no longer needed service.
I am now moving back into a property and require gas and electricity to be set up, I rang Red Energy and wanted to come back to them.
They refused service saying I didnt meet their credit threshold - which makes 0 sense when nothing in my life has changed financially from 6 months ago to now.
When I questioned why they could offer me service 6 months ago and not now, consultant told me he doesnt know and cannot help me.
I was not aware that a necessity such as gas or electricity could be refused to someone...
Went to another provider who had no issues providing service and made the experience a lot better....Wont be recommending or bothering anyone to go to Red Energy.
Never return my calls
I tried two weeks ago to switch to red energy, but they asked me for $230. For a smart metre which is a free service...I made complaints about that,but the manager twice failed to contact me ,after saying he would.now I'm still waiting.
Same as all the other reviewer experiences!
Tried to cancel as I have a much better energy deal with another company.
Sat on hold for ages, got passed around and asked they same questions, finally talked to the cancellation team who interrogated me why I wanted to cancel and even had the audacity to ask,
"Is there any reason why you don't like Red Energy?"
After I replied,
"I don't, but I can read you out all the bad Google reviews"
the operator shot herself in the foot by replying:
"No I don't want to know that"
Obviously not a company that is interested in caring for customers.
To top it off, they refused to share a cancellation confirmation of any kind....
Rude customer service agents
I was contacted by one of the Red Energy customer service agents after I contacted another supplier to move my electricity from Red. This customer service agent berated me for moving, gave me the third degree saying I hadn't given Red Energy a fair go and pretty much ended the call with Goodluck, have a nice life. This is the type of service that gives Energy companies a bad name...it is not difficult to be nice. As customers we have a choice to move and Red Energy should get used to losing customers especially when the customer experience is less than desirable.
Misleading and difficult to deal with
I tried to get financial hardship but they'd already decided that we (my wife and I) weren't able to make the payments, in speaking to the payment department I was told that I would be able to make a payment arrangement by someone, then the next person I spoke to said that we couldn't and that we were due to be disconnected within a week.
Recently signed up to Red for thier Qantas points offer, 2 months later I recieved a letter advising of their new rip off tariff plans, that was implemented just after I signed up.
They promised to call back to discuss, but they never did until after I switched providers
My energy bills were stable for years, then in the space of one bill became excessively high, at least double (my partner and I don't even own a microwave!)
I enquired as to whether someone could come and check the metre. They told me that they could, though, that if I were 'wrong' and the metre was right, I would have to pay them $750 for the call-out.
When I was given a call from their customer service team after I switched providers, the person I spoke with then told me this was completely untrue.
Today, years later, I have been receivi...ng harassment calls from Milton Graham about a phoney red energy debt. I called Red Energy customer service and the women over the phone was incredibly rude. She hurried and spoke over me constantly, including asking me to repeat details multiple times, which she then got wrong, as she was speaking over me! She then continued to repeatedly ask me if i had 'checked with them' about the money I apparently owed them Really terrible customer service over multiple interactions - the only time they were useful was then they were trying to convince me to rejoin their service. I strongly recommend another provider.
RIP OFF! How Un-Australian
What a greedy grab for my business. A very clever & sneaky sales pitch offering a great sign up offer to get my business!! but wait!!!
Shortly after receiving my second bill I received 1 days notification of new rate changes to my account. Red Energy very cleverly discounted one section of my increase but disguised other increases in their favour. I've Emailed R.E on 4 occasions & they still have not replied. I intend to notify the Telco Ombudsman of this deceitful business tactic.
I will be changing to a much more reputably provider ASAP.
Take Red as a Warning.
Several months ago I signed up with Red Energy as they offered a better rate than my current provider ,last week my current provider offered me a far better deal so I contacted Red Energy to cancel as it was within the cooling off period,I was transfered to a person called Deon,after I told him I wanted to cancel he became extremely rude and belligerent and hung up.After calling back and explaining what had happened the young lady cancelled the contract.
A short notice for increasing rates
10 days notice for increasing rates for both Gas and Electricity. The rate is much higher than before. It is too annoying. I would like to transfer to another energy provider but it takes a quarter to finish the transfer. It means I have to stick to them for a whole quarter. I just wonder whether a short notice is lawful.
The unAustralian Company
I've been a Red Energy customer for at least five years.
I installed solar panels this year and have been happy with the decrease in my bill with 75% of it now being attributed to the Controlled Load 1 (Hot Water) component.
Yesterday (14 Nov) I received a letter advising of price changes coming into effect today (15 Nov). The price differences were all over the shop, some TOU rates up a few cents/kWh and some down with the exception of the CL1 tariff that went up 40+ %
Red customer service could/would not give a reason for this huge increase w...
I signed up but decided to stay with my old provider so rang to cancel ( during the cooling off period) & the person I spoke with was rude & argumentative. I firmly told him to cancel my account with them & hung up. I emailed a complaint & heard nothing back. My old provider assured me they could cancel & set up my account with them again..... Clearly there was a mix up because I have just received a reminder notice, my bill is overdue !
Bullies, stay away from this company!!
- Verified customer
Dodgy Electricity Company, Keep Away
Have been with Red Energy for 12 months and received an email 06.11.2019 telling me that the electricity is going up as of 15.11.2019. After comparing the increase to Red Energy own website I realise that I am getting ripped off up to 10% as the rates on there own website are cheaper than the rates they now want to charge me. I called them and waited around 20 minutes before anyone bothered to answer my call and spoke to a lady who I couldn't understand her reasons why. I asked to speak to management five times and got flogged off and put on ho...ld for another 20 plus minutes. Finally got to speak to a team manager who basically couldn't explain why other than they can get away with it until they get caught out and loyalty means nothing. The manage said she would pass on my feedback to other departments and do the rate on there website instead of the ripped off rate they sent me and said no thank you as I will go with another company. The call lasted 1 hour and 3 minutes. To anyone who reads my review I would suggest that you never use Red Energy and shop around as I have found other companies who are much cheaper and don't have bad reviews as Red Energy.
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Questions & Answers
what are your electricity charges
I spoke to a rep about Red energy his name William and charalambus who assured me when I signed the paper I wasn't committed I had 10 days to let them know my decision after reading reviews mostly bad I will definatly not be signing up for red energy I would like confirmation of this to my email address please 25/10/19
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