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Never sign with these people. Awful evil disgusting and disrespectful 0 stars!
How dare you send a discount notice adressed to a decesed son to his mother. Who is not in your personal mailing system. do you unprofessional unethical group go through child death records to scam people 29 years later . Is this a sick disrespectful joke. Called to address this matter and got put on hold. Unbelievably heartless.
Awful company and experience. Stay away.
We had gas and electricity with them. Basically the entire experience with them over the past few years has been horrible. Their customer service is attrocious, they have sneaky billing practices and will always try and rip you off. To top it off, their prices are terrible. Very unhappy with this awful company.
No Solution on Terminating the Service
I have requested to terminate my electricity and gas from Red Energy since I am moving out since two weeks ago; however, until now the termination process has not been resolved yet. The process was too long and frustrate me. They require me on the spot all day to wait for them to check the meter. Why bother contacting the building manager? I have given them the building manager contact and advise them the time but they keep emailing me with nonsense questions and reply about this. This is absolute wasting my time. I have also work commitment ou...tside waiting for them to check the meter and the building manager already happy to guide them for the checking. Please improve your customer service or more customer will not be happy to use your provider in the future.
The worst customer service I have experienced in all of my life!
Absolutely terrible customer service! Especially someone by the name of Dan within customer service. I am shocked at how unprofessional, rude and just unwilling to help and understand.
-0 stars! I will only give bad reviews for Red Energy from now on after my short experience.
Prices are not affordable as advertised
I was with Red Energy for over a year and found that their prices were not as cheap as some of the other providers I had switched over from. I have excessive bills (over $600 for only a two person household) and was simply told that it was our usage. I switched to another provider and received a final gas bill (which again was over $600) and discovered the meter reading on the bill was incorrect to our actual meter. When contacting them to dispute the bill I was advised that I have to send an email to rectify the situation and provide a store r...eceipt with the date and time with evidence of meter reading (a photo taken on the phone with the date/time was not sufficient as a receipt) as the reading is outsourced to another gas provider. This was time consuming and disappointing that I had to do their work for an incorrect bill.
Good power service, bad disconnection representative
I moved to Red Energy just over a year ago.
I decided upon them as they had better rates than Energy Australia and a referral by Qantas.
I found their overall power service to be good - there were no issues at all.
The issue I did have was with their disconnection service per the below:
I recently transferred to new provider as they have even better rates and look quite good.
I had a Red Energy representative contact me about why I was transferring.
Normal practice and I understand why this is done however I had quite a bad experience with thi...
Do not go with this provider. They are very unprofessional and have terrible service. Would not recommend to anyone. There are many providers out there so please do your research before settling.
Great Aussie Service
I have used Red a number of times over the last 15 years. Their customer service is always great. I also appreciate that they employ Australian customer service agents rather than outsourcing overseas. Employing Australians is important for our economy and I appreciate Reds efforts in this area. I wish other utilities (Telstra) would do the same.
Price gouging - Rip Off
Just installed Solar.
Peak rate was 27.4c/kwh - after solar, Peak Rate from 2pm to 8pm will increase to 53.5c/kwh.
Really like looking after their customers ... NOT!
I will not be a good advocate for Red Energy - I will be definitely looking for alternative options.
Great in all areas - price, discount, and service
Electricity only for three to four years. They came knocking on my door and as I was looking for a change of supplier was happy I opened my door to them. Polite and knowledgeable salesman at the door who had me speaking to an equally experienced and polite supervisor at their call centre who double checked I understood the service they would be providing. I love the discount they provide if I pay on time as well as the much more reasonable bills I pay compared to my previous exorbitant supplier. I've never had an issue with this company. Their call centre operators are polite and experienced.
- Verified customer
Was good many years ago
Had Gas/Elec usually attracted a discount, when I moved the discount disappeared.
I moved about 3 times and every time I said to myself I must go with another company. They would stuff up the move processes every time. The auto debit, setup a new account number and screw up details. Would take ages to sort out every move.
Long time client Moving on ...
Okay but no longer the best . I am disappointed in Red Energy .I have been with them for many years and they were always friendly and negotiable .Now the girl just reads the script . My per Kw electricity charge has become ,in recent years , much higher than Red Energies without solar Kw electricity charge . I am on the 66c solar rebate . I was told by my electrician it should be the same . In the process of changing as I was unable to speak to anyone who could discuss this and no replies to queries . Sad to be moving on as they used to be the best! with excellent client service .
Constant threat to cut off my electricity supply
I have been with Red Energy for many years. Stayed with them when I moved states five years ago. Now thanks to covid the house Red Energy supplies electricity to is empty. But I still want the electricity supply and am paying the estimated bills. Red Energy sends me almost weekly letters telling me that I have an obligation to allow my meter to be read annually. No smart metres in SA. I have told them the house is empty and there is not any way I can enable entry. But no the threats to cutoff the supply keep coming. I suspect they will do ...it too. oh and a couple of months ago I called to ask for a three week extension. I had to tell them my income and expenses. I was told that my electricity account should be a higher priority than my telephone account which includes calls, texts, internet etc and is a vital link to my family and primary health carers. Bye Red Energy as soon as the world returns to some sort of normal.
What they suggest you will pay is in no way what you will pay... just very very fishy!
Both gas and electric
The charges for Gas where insane high and had no merit.
Give it all the points to get you to sign up the you realise it’s not cheaper and way more expensive
Don't be scammed by red energy! Rip off!!
Don't use red energy! I've recently had 4 x 6.6KW solar systems installed at my industrial warehouses thinking I was going green, saving money on my power bills etc. After installing my $26,000 worth of solar systems my retailer red energy increased my daily supply tarrifs from $1.46 to $3.60 ! For no other reason than to gouge me . They also quoted me 10.2c buy back for my solar that I'm feeding back to the grid. When I FINALLY got the meters installed they dropped the buy back to 9.6c which they said "well that just how it is!" when I do the ...math my bills are now more than before because of the tarrifs going up 250%. I'm also feeding back to the grid which they are profiting from as well. Not to mention the 60000 Qantas point offered that I never received. They claim to be an Australian owned and run business but all I get is offshore call centers who claim to be in Melbourne but know nothing about Melbourne. Im shopping around and finding all retailers are gouging when you go to solar but these guys are the worst!!. Ill be taking this up with the ombudsman as well..
Red energy increased tariff from 25c to 47 c after we installed solar. Our bill is now more than before solar by 200 per quarter. They then sent a letter charging 3 months retrospective. Don’t use this company
I have the use of electricity and I must admit, I was disappointed at first. This is because it took them quite a long time to transfer my account into their books. My request of transfer was due to the fact that I checked all service providers and I found RedEnergy to be one of the cheapest. and plus you get the bonus of earning FF points. That was approximately three years ago and I am still with Red! To-date, I still continue to check other offers. However, I still find Red cheap especially with their $0.16 rebate on solar. They were also quick to apply the Queensland Government Electricity Relief Assistance. A very happy and satisfied customer!
Australian "owned & operated"
Love how its keeping funds and jobs downunder!
Would love to see a phone app! have to log on via website to check on things.
Any calls I have made have been answered efficiently, no wait times with well english speaking employees and knowledge.
Would I say it is cheaper - No, however I do strongly believe that you get what you pay for.
- Verified customer
Lying Australia Do you not trust
Had a Young Lady from Red energy
Come to my house offer me 25% pay on time discount
Signed a written contract Stating 25%Discount .
When the first bill came no discount When I rang red energy and email them a copy of the Contract Whey would not Honour it Saying They don’t offer Any discount .Instead they said they’ll give me $50 off for my Troubles.
Next bill came NO $50 off .
Do you not use a red energy
Never Call back
Red energy disconnected off peak from my hot water. They are not doing anything about it because they are charging full common tariff rates for my HWS. They never call me and I have to keep chasing them to find out what is happening.
There call centre keeps directing you to Essential who arent allowed touch the problem
Questions & Answers
I'm looking for Australian owned energy company
Can you please tell me if red energy is Australian owned
Red Energy is an Australian energy retailer owned by Snowy Hydro. It is 100% Aussie Owned which is relatively unusual .
Tu N.Red Energy
Red is 100% Australian owned and operated. We are proudly owned by the mighty Snowy Hydro, and our head office is in Richmond, Victoria.
You can read more about us here - https://www.redenergy.com.au/about-us/#all-australian
Dear Current and Past Red Energy Clients, Is Red Energy good for gas in Victoria? ...
I saw that Canstar gave them a good review for gas in Victoria, 2nd out of ten, from the Victorian surveys.
Yes I do know that Canstar does get sponsored by the energy companies, so Canstar is not an entirely credible source of information for this reason.
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