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Red Energy

Red Energy

1.9 from 673 reviews

See the Best Energy Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(105)
(35)
(23)
(53)
(457)
  • Transparency
    2.1 (59)
  • Rates and Fees
    2.0 (69)
  • Customer Service
    1.8 (74)

Gus

GusSouth East Queensland, QLD

Terrible company

published

Red energy is a complete joke I'm a single father and had my payments cut now they won't put the account back a payment plan and expect me to pay $208.42 on the next day i get the letter

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ServicesElectricity
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I've had so many dramas with billing, connecting and customer service. Strongly advise against this company.

published

The 'scheduled' visit wasnt schedueled for initialset up when moving into a new property.
When I called thery were rude customer service.
It took two months to scheduel an inverter appointment

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ServicesElectricity
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Not helpful

published

My elderly mother rang the call centre to notify of power outage and need for repair due to essential medical equipment requirement by my elderly father and two other people in the house. Told that nothing could be done by RED ENERGY. When checked by electrician next morning found to be related to power pole. 16 hours since loss of power still waiting for repair to be completed by your company.

ServicesElectricity
Stephen Harbour

Stephen HarbourGreater Melbourne (Outer), VIC

  • Verified customer

8 years of Red Energy

published

I have been a Red Energy customer for the last 8 years. On the first occasion I had to ring their call centre, I was not only pleasantly surprised to discover that the call centre was based in the Melbourne suburb of Richmond, but also the speed at which my call was answered, the ease of understanding the operator and the efficiency with which my query was answered. On the rare occasion I have had to ring them since, I have been pleased to find their high standard of service has been maintained.

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ServicesElectricity, Gas and Solar Buy-Back
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John W

John WCentral Highlands and Goldfields, VIC

  • 14 reviews

Long Happy Relationship

published

I must say I am surprised by the negative reviews here. While I have an all elctrich hose and have been with Red for some years now I would have to say I could not be happier. Whenever I think I can get a better deal elsewhere I check with Red and usually get a further discount or cheaper rate. I am supporting an entirely Australian owned company and I speak on the phone to Australians in Australia.

Transparency
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ServicesElectricity
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Seeing Red

Seeing RedSydney, NSW

Seeing Red NEVER Again!

published

Buyer beware of gas bills!
No accurate reading of meter for 16 months received a 'make up' bill for $750. Customer service agent was very rude and would not escalate my complaint to her direct supervisor. No return of call in the time advised and had to go through to EWON (Energy & Water Ombudsman NSW). Bill now paid (NOT $750) and moved to AGL - I would NEVER recommend Red Energy, Australian company but not demonstrating the Australian way......

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ServicesGas
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Ely

ElyMelbourne

  • 3 reviews

Poor experience

published
ServicesElectricity and Gas

wayne r.

wayne r.South East Queensland, QLD

  • 5 reviews

Never return my calls

published

I tried two weeks ago to switch to red energy, but they asked me for $230. For a smart metre which is a free service...I made complaints about that,but the manager twice failed to contact me ,after saying he would.now I'm still waiting.

Transparency
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ServicesElectricity
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Jayden M.

Jayden M.Sydney, NSW

Horrid people

published
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Rude customer service agents

published

I was contacted by one of the Red Energy customer service agents after I contacted another supplier to move my electricity from Red. This customer service agent berated me for moving, gave me the third degree saying I hadn't given Red Energy a fair go and pretty much ended the call with Goodluck, have a nice life. This is the type of service that gives Energy companies a bad name...it is not difficult to be nice. As customers we have a choice to move and Red Energy should get used to losing customers especially when the customer experience is less than desirable.

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ServicesElectricity
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Jordan O.

Jordan O.Metropolitan Adelaide, SA

Misleading and difficult to deal with

published

I tried to get financial hardship but they'd already decided that we (my wife and I) weren't able to make the payments, in speaking to the payment department I was told that I would be able to make a payment arrangement by someone, then the next person I spoke to said that we couldn't and that we were due to be disconnected within a week.

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ServicesElectricity
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Boyke

BoykeSydney, NSW

Rate hike

published

Recently signed up to Red for thier Qantas points offer, 2 months later I recieved a letter advising of their new rip off tariff plans, that was implemented just after I signed up.
They promised to call back to discuss, but they never did until after I switched providers

Transparency
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ServicesElectricity and Solar Buy-Back
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s_b

s_bSydney, NSW

  • 2 reviews

Rude, liars!

published
Transparency
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ServicesElectricity
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PAT

PATMid North Coast, NSW

  • 3 reviews

RIP OFF! How Un-Australian

published

What a greedy grab for my business. A very clever & sneaky sales pitch offering a great sign up offer to get my business!! but wait!!!
Shortly after receiving my second bill I received 1 days notification of new rate changes to my account. Red Energy very cleverly discounted one section of my increase but disguised other increases in their favour. I've Emailed R.E on 4 occasions & they still have not replied. I intend to notify the Telco Ombudsman of this deceitful business tactic.
I will be changing to a much more reputably provider ASAP.

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ServicesElectricity
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Over charging

published

I never paid above the 70$ but when I switch to red energy the send me above 150$ and increase to 300$ .I recommen don't believe the give you cheaper .

Customer Service
Rates and Fees
ServicesElectricity and Gas
millo

millo

  • 2 reviews

Take Red as a Warning.

published

Several months ago I signed up with Red Energy as they offered a better rate than my current provider ,last week my current provider offered me a far better deal so I contacted Red Energy to cancel as it was within the cooling off period,I was transfered to a person called Deon,after I told him I wanted to cancel he became extremely rude and belligerent and hung up.After calling back and explaining what had happened the young lady cancelled the contract.

Transparency
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ServicesElectricity
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Hana

HanaSydney, NSW

A short notice for increasing rates

published

10 days notice for increasing rates for both Gas and Electricity. The rate is much higher than before. It is too annoying. I would like to transfer to another energy provider but it takes a quarter to finish the transfer. It means I have to stick to them for a whole quarter. I just wonder whether a short notice is lawful.

ServicesElectricity and Gas

Mark G

Mark GLeeton

  • 6 reviews

The unAustralian Company

published
ServicesElectricity

Shelley C

Shelley CMid North Coast, NSW

  • 2 reviews
  • 1 like

Ignorant

published

I signed up but decided to stay with my old provider so rang to cancel ( during the cooling off period) & the person I spoke with was rude & argumentative. I firmly told him to cancel my account with them & hung up. I emailed a complaint & heard nothing back. My old provider assured me they could cancel & set up my account with them again..... Clearly there was a mix up because I have just received a reminder notice, my bill is overdue !
Bullies, stay away from this company!!

Transparency
Customer Service
ServicesElectricity

The Truth

The TruthSydney, NSW

  • 2 reviews
  • 6 likes
  • Verified customer

Dodgy Electricity Company, Keep Away

published
Transparency
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ServicesElectricity
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Questions & Answers

GORDON T.

GORDON T.asked

what are your electricity charges

2 answers
Hana
Hana

Going up to gas $1 per day, 28c per use; Electricity 88c per day; 26c per use. how abt u?

Fired Up
Fired Up

Why do you want to know about MY charges?


Bee

Beeasked

Do you put in inverters for solar panels as mine has died
Regards Beryl Baxter

No answers

Christine W.

Christine W.asked

I spoke to a rep about Red energy his name William and charalambus who assured me when I signed the paper I wasn't committed I had 10 days to let them know my decision after reading reviews mostly bad I will definatly not be signing up for red energy I would like confirmation of this to my email address please 25/10/19

No answers

Get an answer from our members and Red Energy representatives

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