Reviewer Photos & Videos
Signed up online. Received a call at 8am the next day but no one on the other side. Received a text stating that I should call before 1 pm. Called twice got hung up on after spending 40 min each. Then called again spoke to Jessica, she seemed to know what I was doing. She transferred me to a staff member who ran a credit check and confirmed everything. Later that evening had another lady call me stating that the first person didn't do it right. She told me that "IF I wanted I needed to answer the questions". This comment and lack of empathy impacts vulnerable customers. I find this discriminatory and extremely careless especially when the fault wasn't mine but theirs. Generally extremely poor customer service.
Sign my work place up in to my name
One day this guy came in from red energy at my work I sign my house up but this guy sign me up for where I work as well I can't read well but I rang them the 2 nd day I got the email saying I have 2 power bills in my name. They told me because you sign it up long story I been ringing every week since Dec 2019 to March 2020 every time I cry on ph & they say we are you looking into it we will call u in 24 hours still waiting on call. Plus I paid 100 a week to my house account & they have put my money on my boss account what in my name now my bo...ss is so angry at them they could do this to me. I have 3 kids only work 2 days a week . So never ever ever sign up to them please don't. My boss is going to get a solicitor for fraud they should not come in to your work while you are working.
Red energy-worest service provider
I requested for closing of the account. But they dont take final reading saying we dont have access, but the fact is that same people taking meter reading from last 3 times without any issues. But when you close the account they will say we dont have access. Customer service people are terrible saying samething again and again, mskes people ftustrated. They will make your BP rise. Better never think about Red energy , they dont deserve signgle star also. Pathetic service.
- Verified customer
Doubled my bill for absolutely no reason.
I only switched to Red Energy for the bonus Qantas Points offer. !2 months of mostly consistent bills (higher than my previous provider but not by too much), but then my latest bill is almost double! There is no reason for it - no faulty appliances, in fact everything in our apartment is only 2 years old... no change in usage of anything including dryer and air con. We actually expected this bill to be lower as 1 person moved out, our jug broke so we're not using it, and also we have been out of the house more than usual (doing a van conversion...off-site). So the $560 (3 mth) bill doesn't make sense. And all they can say is, 'well that's the reading so that's what you have to pay'. Note: last bill was an actual reading, but previous bills ($251 and $375) were also actual readings). No longer using them and won't ever again.
Easy company to deal with. over a year with them and happy
Got a welcome gift voucher which was good. Excellent customer help over the phone. Good online portal. Have payment plans so you wont be hit with big bills. you can pay each month. Have not had any issues with them after 18 months , So have to give them 5 stars.
A horrific problem trying to organise a final electricity meter read at my old address and transfer account and meter reading at my new address. Red Energy is a nightmare, their rates are going up but they insist my bill will only be 2 or 3 dollars more. A pity when people try to support australian business to have a nightmare experience.
Verbally abused by staff
After deciding to change over to a local electricity company (Enova): I received a phone call from Red Energy questioning why we left them. The caller was verbally abusive, & after explaining to him numerous times, that we'd swapped Providers to a local, more sustainable company; he continued to be patronising & insulting. I ended up hanging up on him. Needless to say, we'll never go back to Red Energy. If they're trying to keep their previous customers, that's definitely NOT the way to do it! Absolutely disgusted with them...& I'm encouraging everyone to leave them, & go to Enova Community Energy. Shame on you, Red!!!
Never deal with this people avoid them
I did have miss bills, due the fact they never send it first point, second the stimated reading was as twice high as the reading provided by phone and almost 3 times higher that my previus bill, for a flat with 2 people, back themselfs that it was the reading and prices went up, horrible service on top of that
Gas Bill was raising unnecessarily!
My gas bill moved from around $46 in Jan/Feb to $190 by Aug last year and that was simply unbelievable. I am single person living in a small 2 bedroom apartment and nothing had changed in my apartment. Very poor service from Red Energy, as they refused to bring my bill down and they kept trying to convince me that my gas usage has increased 4 times more in that period, which was totally not true. I lost my trust in Red Energy and have moved to a new provider since August last year and am totally happy with my new vendor where my bill has significantly dropped and is back to its normal rate. Keep an eye on your bills and move providers if you feel you are being over-charged, as you'll save a LOT!
I've had so many dramas with billing, connecting and customer service. Strongly advise against this company.
The 'scheduled' visit wasnt schedueled for initialset up when moving into a new property.
When I called thery were rude customer service.
It took two months to scheduel an inverter appointment
My elderly mother rang the call centre to notify of power outage and need for repair due to essential medical equipment requirement by my elderly father and two other people in the house. Told that nothing could be done by RED ENERGY. When checked by electrician next morning found to be related to power pole. 16 hours since loss of power still waiting for repair to be completed by your company.
- Verified customer
8 years of Red Energy
I have been a Red Energy customer for the last 8 years. On the first occasion I had to ring their call centre, I was not only pleasantly surprised to discover that the call centre was based in the Melbourne suburb of Richmond, but also the speed at which my call was answered, the ease of understanding the operator and the efficiency with which my query was answered. On the rare occasion I have had to ring them since, I have been pleased to find their high standard of service has been maintained.
Long Happy Relationship
I must say I am surprised by the negative reviews here. While I have an all elctrich hose and have been with Red for some years now I would have to say I could not be happier. Whenever I think I can get a better deal elsewhere I check with Red and usually get a further discount or cheaper rate. I am supporting an entirely Australian owned company and I speak on the phone to Australians in Australia.
Seeing Red NEVER Again!
Buyer beware of gas bills!
No accurate reading of meter for 16 months received a 'make up' bill for $750. Customer service agent was very rude and would not escalate my complaint to her direct supervisor. No return of call in the time advised and had to go through to EWON (Energy & Water Ombudsman NSW). Bill now paid (NOT $750) and moved to AGL - I would NEVER recommend Red Energy, Australian company but not demonstrating the Australian way......
I was with Red Energy 6 months ago and found them to be great. No problems.
I moved back home, no longer needed service.
I am now moving back into a property and require gas and electricity to be set up, I rang Red Energy and wanted to come back to them.
They refused service saying I didnt meet their credit threshold - which makes 0 sense when nothing in my life has changed financially from 6 months ago to now.
When I questioned why they could offer me service 6 months ago and not now, consultant told me he doesnt know and cannot help me.
I was not aware that a necessity such as gas or electricity could be refused to someone...
Went to another provider who had no issues providing service and made the experience a lot better....Wont be recommending or bothering anyone to go to Red Energy.
Never return my calls
I tried two weeks ago to switch to red energy, but they asked me for $230. For a smart metre which is a free service...I made complaints about that,but the manager twice failed to contact me ,after saying he would.now I'm still waiting.
Same as all the other reviewer experiences!
Tried to cancel as I have a much better energy deal with another company.
Sat on hold for ages, got passed around and asked they same questions, finally talked to the cancellation team who interrogated me why I wanted to cancel and even had the audacity to ask,
"Is there any reason why you don't like Red Energy?"
After I replied,
"I don't, but I can read you out all the bad Google reviews"
the operator shot herself in the foot by replying:
"No I don't want to know that"
Obviously not a company that is interested in caring for customers.
To top it off, they refused to share a cancellation confirmation of any kind....
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Questions & Answers
I spoke to a rep about Red energy his name William and charalambus who assured me when I signed the paper I wasn't committed I had 10 days to let them know my decision after reading reviews mostly bad I will definatly not be signing up for red energy I would like confirmation of this to my email address please 25/10/19
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