Several months ago I informed RedEnergy that I would be vacating the premises at the end of August,I was informed that the power would be cut off several days later as it was only cut off on a weekday.I also asked for my bill to be sent to my email address as I was going overseas,this did eventuate but when I tried to pay would not recognise the customer numberand I arrived back to a final demand notice and imminent debt collection.I find this very insulting,and would not recommend this company to anyone,I find them very second rate and unprofessional
Australian company that are doing the best they can at the moment
I was able to resolve issues today, I think the blame is more at the network provider and not Red energy. I have happily given them another go. Staff are friendly and helpful.
Bad experience with no initiative to understand nor compensate
I have contacted red energy weeks before my move in date to sign up for an electricity and gas connection. It is now two weeks and I still do not have gas connection, red energy as a retailer is getting rid of me, and me liaising between red energy and jemena takes a lot of time out of me with both parties saying different things and not taking responsibility.
I received email confirmation that I am now a customer on my move in date. Electricity was ok, but the gas has not been working and thus we did not have hot water. I thought there may ju...st have been a delay so I waited a bit, as I am patient and very understanding to businesses. I have contacted red energy to resolve the issue and have my gas connected 3 days after I moved in. I was given the runaround and told that I have to contact Jemena instead ( even though the customer-provider relationship I have is with Red Energy, not Jemena). I then had to contact Jemena, and I was told that this connection should be something that Red Energy should initiate. Red energy failed to initiate it on time and thus I had to suffer no gas and no hot water during the cold days of spring. When I contacted Red Energy again, they told me they will submit the request for connection, but for it to be connected within 24 hours, I have to pay an almost 200 AUD fee just to have it connected, although it was no fault of my own. I feel like it is unfair, and I did not have the funds to pay for it, so I had to wait 5 business days, 8 business days after I first called and we still did not have gas supply. I called them up again and I was told that they don't know what is happening, and they needed to contact Jemena again.
Do not recommend!
Changed to red energy when we moved! We moved into a small 2 bedroom appartment and bought all brand new appliances when we moved. Our old place was sililar size and had very old appliances as it was already furnished. Our first red enery bill was twice the price of our last energy provider at our old place (and also more expensive than my parents 2 storey 6 bedroom house). Called customer service as i though there must have made some mistake and they basically blamed us for using too much electricity and did not listen to my concern. So we sto...pped using the air con and cut down our use of our appliances and saw no change in our bill. I decided to change energy suppliers and our next energy bill was about half the price. Will never use red energy again and would not recommend it to anyone.
I have had the worst experience with red energy today I was treated like they didn't care if remained a customer they told me something different every phone call and they call this miss communication they even took my discount away because it was a new building I moved into i couldn't get it connected straight away through no fault of my own all I wanted was to change address I'm now looking for a new provider I WOULDN'T RECOMMEND RED ENERGY TO ANYONE
Deceptive and Misleading and Prey on young parents
My wife and I had a baby daughter who born in June, 2019. Approximately ten days after returning from hospital with our baby daughter, both of us sleep deprived and stressed out, I received a knock at the door from a salesman with a Red Energy logo on his jacket. He said that if he could see my bill from my current provider at the time (Powershop esaver up Mega pack) he could check to see if he could get me a cheaper electricity rate than I was on at the time. After 'analysing' my bill and tariff structure, he said that he had a plan he could ...switch me to that would save us each month on our electricity bill. Wanting to have more funds to have to pay for my daughter's expenses, I agreed on the spot to switch over providers. 40 days later when I received my first bill from Red, I was shocked to get a bill that was in excess of $500. Prior to Red I had been paying 350 dollars or so for a similar period and I was quite angry. After checking the Victorian compare website and checking with both providers, I found that the door to door salesman had moved me from a plan with Powershop that was 10% under the VDO reference rate to one which was 3% under the VDO reference rate. I called Red Energy asking for an explanation - and mentioned that I'd undergone deceptive and misleading sales, at a time that I was most vulnerable. They said that as the VDO legislation only applied 10 days or so after they had transferred my account that I could not prove that they had done anything wrong and had no claims for compensation. Subsequent to that conversation I moved provider. They had the cheek to then call me back and offer me $75 to stay with them and to cut my rates to a cheaper plan. What is disappointing is that energy companies are ripping off parents with young children at a time they are most vulnerable. I'm really angry at Red Energy for stealing that money from my child, and for wasting so much of my own time in following this through. Retail electricity is very difficult to understand for busy and stressed out parents, and I'd appreciate some legislation that prevents these companies from preying on us when we are at our most vulnerable. Happy to provide all supporting documentation and evidence to back this up. I've written same to both my state and federal MP and consumer affairs. I write in the hope that some action now may prevent other parents on their financial limit from experiencing the same ruthless and deceptive behaviour.
Biggest Rip Off our of all the Electricity Providers
Lots of people on my suburb for apartments complained about Red Energy. They were charging crazy bills once you sign up and nothing made sense. To not giving you bills on time so you can’t get the on time discount to combining their quarter so you pay double the amount and so you can’t track your bills and also fall out of the on time payment.
Do not go with them as they will try make you pay and give you a shocking bill literally. I’ve been warned before because they seemed cheap but their calculations are very shifty and made to charge you the maximum amount.
They have been in trouble with the ombudsman many times so avoid them at all cost.
Glad to see the back of them!
Wish I'd read all the reviews here before signing up with RED. They changed my meter to a new smart meter OK, but when I got the first bill it was exorbitant & was an estimate based on last years bill! When I rang about the problem I was fobbed off and told that they couldn't read my new meter, but if I paid $104 they could send somebody to re-read the meter. In other words, they wanted me to pay to find out what was wrong with the meter that RED had arranged to replace. According to the ombudsman, they can continue to overcharge using estimate...d bills for a whole year before they are forced to do an actual meter read... ...or you can force the issue yourself by switching power companies, which is what I had to do. The problem was not the meter itself, but the fact that it had not been entered into the national database & so technically didn't exist. RED even tried to blame me for the metering problem, but I couldn't wait to be rid of their nonsense. In the end they just kept sending threatening Final Notices with mention of debt collection & credit rating demerits, etc to pay for an estimated final bill, which in itself is illegal. I just logged in a moment ago and my former RED account is $72 in credit!! What a bunch of A*holes!
Rip Off Artists
I moved house 3 doors away and they put my gas rates up from 2.11c to 2.376c and I was under the impression that moving house especially 3 doors away on the same wholesale network that my prices would remain the same. I spoke to a customer service rep who told me there was nothing he would do on my current bill. Thank god I am now with Powershop who gave me $100 credit for switching and are charging me 1.80c. Don't bother with Red Energy they are rip off artists.
Service and rates are absolutely terrible! The customer service people have no idea what they're doing and stuff you around to no end. And not to mention the rates! My electricity bill keeps going up with each quarter to no end. It's ridiculous because this quarter my partner and I weren't at home for a month, and yet apparently we used more electricity and got a higher bill! It's just me and my partner, and our bill is $550!
Regret signing up - the word useless doesn't describe how bad this company is.
You need to read all of your bills with a fine tooth comb, since sign up they have been wrong, then you get some idiot on the phone who plays dumb & only pretends to help. A manager will not take calls, they only call you, no times set up, so when you have problem with another stuff up they have made you then have to wait until it's convenient for them to call you back. When you move you would assume that your direct debit would be still active OH NO you find out the hard way when they harass you via phone and snail mail to get money out of you. This company is SO bad they let a 3rd party dodgy company take my account and put it in someone elses name without my knowledge! I am disgusted how this company has not been shut down yet.
Frustrating to deal with - look at their response to my Google review
I was with Red Energy for 2.5 years and my main reason for moving to another service provider when I moved was the incompetent customer service\admin team. Here in NSW there is plenty of competition in the electricity services area with many providers offering competitive rates. It wasn't hard to find another provider with the same or better rates as well as a more professional service overall.
I left a review on Google and look at the lame response they left requesting me to write yet ANOTHER email. They already have a recent one from me they haven't responded to. I predict this company won't stay in business for more than a few more years, if that.
Great electricity deals pay on time discount and reasonable prices good Australian owned company with an Australian call centre which is very unusual these days never had a blackout staff always happy to help when required
- Verified customer
Australian call centre
I found Red Energy to be pretty much priced similarly to most energy companys. There all dodgey in some way. That being said Red Energy have been a great help through its call centre
The reviewer stated that an incentive was offered for this review
I canceled the contact during the 10 day cooling off period over the phone. The operator promised that everything was taken care of and refused to send email to me despite my explicit request. And it turned out they did NOT cancel it! I received payment reminder message 10 days later. I called them again. The new operator claimed there was no record of my first cancellation. He cancelled it for me again but still refused to send me an email despite my explicit request. Only a reference number was given on the phone to me, which is 5270065.
No service or communication
I intended to connect electricity and gas with Red.
Red eventually replied telling me I wasn’t creditworthy, which is plainly untrue.
Despite multiple requests to explain that incorrect conclusion, Red hasn’t replied to provide any details. In fact Red doesn’t reply.
I’ve dodged a bullet. My advice is Avoid this company, if that’s their treatment of a potential new customer, can only wonder what would happen if there was a problem while a customer ?
Door to door sales rep.
Had a cold call door knock from a Red Energy representative. I didn't let the person finish the opening speel, and asked for the documents with the pricing and terms and conditions.
Treated me with contempt, called me an a-hole, and refused to provide the information requested. If this is the sales representatives, it tells me they focus on trying to provide a scam service.
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Questions & Answers
Your reviews all look very dodgy, can you give me a good reason not to cancel in this cooling off period based on these reviews.
You need a crystal ball. Judging by the few positive reviews, if you don't have any problems with their metering, billing systems, customer services, etc. then they could be OK. Their rates are reasonable & 10% off the entire bill is what attracted me in the first place. That said, everybody around town that I've mentioned my problem to has another horror story or knows somebody with a horror story about RED. I'm sticking to my new energy supplier!
Electricity rate per kWh. Buy back rate for solar kWh. On time payment discount. And gas charges.
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