Red Energy

Michael provided excellent and patient service to me today, so rare in this day and age! – Discussed by phone with Michael today if I was on the best price electricity plan with Red Energy. After some discussion and advice from Michael, I changed to another electricity plan that best suited my current needs and best of all, the new rates of electricity charged were cheaper than what I was previously paying. Very happy with the… Read more ·  1

excellent service by Michael today he was patient, explained everything in detail with excellent customer service, however, he asked me to do a quick survey at the end of our phone call, but I accidentally finished the phone call before I could do the phone survey, so this is why i am completing this compliment review. My apologies, Michael.

I trust Red Energy completley, their prices are very competitive, the staff are polite and knowledgeable. I was a customer of theirs for a few years, but to my stupidity, I changed companies, the one that's having to pay back millions to customers! Show details ·  1

On my last Red Energy bill I was advised that there was a cheaper option available. I rang, didn't have to wait long, & spoke to a very helpful customer service person. She was very knowledgeable & it is SO GOOD to speak to someone whose 1st language is English, so I didn't have to ask her to repeat anything. I got a reduced daily rate & a very… Read more ·  1

good deal from an Aussie Company who does NOT outsource the customer service. Highly recommend Red Energy.

Signed up based off rates on their website tailored to my exact meter number. Contract they sent me had more expensive rates. After several 30+ minute calls on hold i finally spoke to someone who basically said yeah the website rates are never right! Immediately cancelled the contact as I wont deal with a dodgy dishonest company. Stay away and beware ! Show details

As someone was supposed to ring me back on Monday concerning my inability to sign in to my Red energy account. It is now Thursday and I haven't heard a peep! Not happy Jan!!! Show details

Red Energy are so good to deal with as you get to speak to them directly right here in Australia with another fellow Australian. It’s also a very good Australian Owned Company that I like supporting. They are very good to deal with and explain… Read more ·  1

everything to you regarding your bills so that you’re on the best plan to suit your needs. So keep up the great work guys.

The best and easiest energy company to deal with and be a customer of – I've been with Red Energy since their beginning, with electricity then gas. I'm an Octogenarian who's moved a few times so have been with other energy companies through the years but have found Red Energy to always be the best energy company to deal with and to be a customer of - ever! Show details ·  2

Love Red Energy. Only energy company we could find who don't offshore their Australian jobs (greater security for our personal and financial data), AND is 100% Australian owned (by Snowy Mountain Hydro). When we had been with them for a year, their pricing increased in line with AEMO guidelines (3 cents per kW) but a quick call and they agreed to… Read more ·  1

reinstate the previous rate as a valued customer! All electric household, e-bikes and electric kombi, solar PVs and home battery installed July 2025 with no bills from October 2025 till May 2026 (credits while the sun shines) and our first bill again this month in winter (June) for $39.88. We get ultra cheap pricing, they get lots of cheap surplus solar from us, Win/Win! PS: I note that some of the other reviews complained about the "demand" charge where your highest energy draw during the peak (2pm-8pm Mon-Fri) is multiplied by the days in that month to "encourage" you not to use grid power during the peak. We got caught out just once when I stupidly decided to charge my EV from the grid at 4pm on a wintery Monday afternoon. Drew 7kW at its highest consumption so this was multiplied by the then kW rate of $0.2838 ($1.99) then multiplied by the number of days in that month (30), adding $59.60 to that month's bill! Didn't make that mistake again and now ensure that we have enough in the home battery to take us through the 2pm-8pm peak without using the grid at all. Today for instance, a rainy winter's day that is estimating max charge from solar PV of around 4kW, and with the battery down to 20% overnight, it is unlikely to charge enough to cover the "demand" period. Easily fixed, at 8am I set the battery to charge from the grid for 2 hours. Drew 5.14kW costing $1.46, takes the battery to 64% and ensures I'll draw no power from the grid during the peak "demand" time.

I've been with Red Energy for a long time, because they are Australian, and their service is always outstanding. Recently they refunded money with interest, that I'd overpaid two years ago, at another address on a different account. Amazing that they did this, especially with the amount of other providers competing with them, integrity is alive and thriving at Red Energy. Deb. SW Victoria Show details ·  1

My account has always been in a reasonable price range since I switched to Red Energy always helpful at Bill time and gave me options for a cheaper bill Australian owned that's great thankyou for everything Show details ·  1

I am an existing Red Energy customer trying to access the SSO free electricity offer, can't be done online yesterday, I tried to call 131806 few times but the virtual assistant says that there is wait of 1 hour. Right now I am again on hold for about 20 minutes and this is the worst customer service. Show details

I am an existing Red Energy customer trying to access the SSO free electricity offer, can't be done online so had to call 131806, I was told there was a 35 minute wait, on hold for 69 minutes with the worst, most distorted call waiting noise, but the voice interrupting this headache inducing clatter offering plans was clear and easy to listen to,… Read more

I would prefer silence than this terribly annoying assault on my ears. They take money as a middle man in the privatised electricity market, they don't generate electricity they just on sell it and make huge profits, so why not treat clients better? This is the same torture method as used in Guantanamo bay to send hostages mad.

I was a Red Energy customer for 18 months and generally had no issues, so when I installed a solar and battery system I called to discuss moving to an appropriate plan. The representative recommended a plan and I trusted that advice. What they didn't mention was a demand charge. My most recent bill covers 91 days. During peak hours (4pm-9pm), my… Read more

battery does its job and covers the house. My total peak consumption for the entire quarter was 15 kWh. For that, I was charged $103 in demand fees. My previous bill had a demand charge under $10. Nothing about this was explained when I was put on the plan. The demand charge structure is particularly punishing for solar and battery households. One brief spike on one day gets multiplied across the entire billing period regardless of how little grid power you actually draw. 15 kWh of peak consumption resulting in a $103 charge is not a fair outcome, and it's not one I was warned about. I've changed to a time-of-use plan with AGL that suits my setup and is supported by my meter. There was no reason at all for me to be on the demand plan, I have no idea why it was suggested. REd refused to remove the charge but said they could put me on a non-demand plan moving forward. Now why wasn't that suggested to me in the first place. If you have solar and a battery, ask very specific questions before accepting any plan recommendation from Red Energy. Don't assume the plan they suggest is the right one for your situation. Would not recommend.

Used to be a very good provider but customer service seems to have fallen off a cliff in the last year or so. It has reached the point where they rarely answer the phone within 20 minutes. The price offer is usually competitive for new customers but falls behind competitors very quickly. If you want competitive pricing you need to compare with… Read more

competitors every three to six months. I've come to the conclusion that you can get a good price from any supplier if you check regularly. It comes down to customer service and Red Energy is way behind on that count.

So easy to deal with. I am set up on EvenPay which means I can set and forget. An average monthly direct debit keeps things consistent for us. I keep a close eye on my rates and I’m very happy to stay with Red. Show details ·  1

Have had 2 contacts with your staff member over. 2months . She was so helpful , went above and beyond to help a lady out . 100 percent , great customer service. Kind Caring ,compassionate . Show details ·  1

Absolutely totally unhappy with Red Energy After applying for a change of power supply to Red Energy in 2019 they refused my application with no explanation after having power bills for over thirty years it was a bit strange I felt for them to reject me anyway they did but not only did they reject me I ended up with a red flag on my credit score… Read more

from Red Energy which lasted five years and affected my credit score Not impressed Then a few weeks ago in early May 2026 I received an email from Res Energy saying that my account had been approved from a date back in 2024 which I never did a thing with them in 2024 so I rang them no one could give me an answer to what was going on so one lady second phone call in put me on hold then returns ten mins later saying oh we think our system finally approved your account ?? I said what ?? It was dated 2024 but I applied in 2019 certainly didn’t mage any sense I had recently seen a few people on Facebook commenting how much better there power bills were with red energy so after talking to them in this second call I decided why not try them what could go wrong …. Well my account was approved seemed like no issues … a week later my current provider origin ring me with a fantastic offer so I decide to stay with them A week after that I was on my phone and saw my credit score app as I was looking for something else and decided to look at my credit score it seemed to be done a large number nearly 200 less than normal when I looked down there is was again another mark against my name from red energy So o ring again and ask to speak to a manager I speak to her tell her what’s happened she says I will look into it and ring you back today never received that call so then I emailed them and showed screenshots of what had happened So then I get a reply from a lady called Claire she clearly didn’t even bother to read my email as she was going on about my 2019 bad credit score with red energy and went on to say it only lasts five years and that’s cleared now hmmmm not I am now taking about the new one Sent a reply still have not heard How on earth can this even happen in the first place and the fact that no one cares how this has affected me is a joke Would never recommend them ever my advice is after twelve months go back to your current provider and get a review cheap nasty companies like Ted energy are not worth the nightmare

So far not good. Signed up with what it said was a single rate no mention of demand pricing (which we do NOT want). Received the email with plan details. Two rates plus demand pricing. Currently on phone trying to sort it out. Not a good first impression. If they insist on demand pricing we will be staying with our current provider. Show details

Just had my electrical meter replaced by a technician. Not only did he firstly ring my extremely loud doorbell at least 10 times continuously, but then banged on my door at least 8 times (I had just put the baby down to sleep) and then tried to open the door handle several times before I even got close to the door. What kind of behaviour is this???!!! Show details

Would 100% recommend Red Energy. They regularly check that I'm on the best electricity plan and have been extremely helpful when I was experiencing financial difficulties. Show details ·  1

Switched to Red Energy a few years ago and initially seemed excellent, however, bills have skyrocketed and they blame the smart meter. I've explained there's only one person at the house through the day and they blame the fridge, washing machine, anything they can. Will switch if they don't fix Show details

I called Red energy to check if the energy price was going up as I had received an email. The price wasn't going up and the email was explained. Very happy with the service and I have been with Red energy for some time now. Geoff S Show details ·  1

As a Pensioner who at times has a high power use than perhaps I should eg : heaters I use plus pool running costs- I have reached out to Red Energy to seek a time extension on my Bill- at ALL TIMES the staff I have dealt with by phone have been supportive and non- judgemental and helped me manage these costs- plus, I have found Red Energy costs reasonable and comparable to other providers and a reliable provider. Show details ·  1

I switched to Red Energy from AGL and my bills have increased ridiculously with zero changes in the household! Would not recommend using this company - most expensive I have found. I have moved back to AGL and what do you know my bills are much more affordable and no longer $1400 a month instead the last was $400 Show details

I've been very happy with Red Energy since transferring to them several years ago. They are very easy to deal with and regularly check that I'm on the best plan to meet my needs and minimise costs. Show details ·  1

No long wait times on the phone. Electricity and Gas Connected to Australian call centres Consultants are well trained and easy to speak with adressing the needs promptly and friendly like an Aussie should be Show details ·  1

I have been a customer of Red Energy for over 8 years and have always been very happy with their service, which makes this recent experience even more disappointing. Instead of conducting an actual meter reading, they issued an estimated bill that… Read more

was around 400% higher than my previous six invoices. That level of “guessing” is simply unreasonable and not reflective of my actual usage.

I contacted them to query the bill and was told a meter reader would attend on a specific day. I stayed home all day to ensure access, but no one arrived. Despite this, I later received confirmation that the original inflated invoice would stand.

It is very hard to understand how a 400% estimated increase can be considered fair, especially when a promised meter reading was not carried out. This experience has significantly impacted my confidence in their billing practices.

I would strongly encourage the company to review its approach to estimated readings. Long-term customers deserve more accurate billing and better follow-through on commitments.