Red Energy

I have been a customer of Red Energy for over 8 years and have always been very happy with their service, which makes this recent experience even more disappointing. Instead of conducting an actual meter reading, they issued an estimated bill that was around 400% higher than my previous six invoices. That level of “guessing” is simply… Read more

unreasonable and not reflective of my actual usage.

I contacted them to query the bill and was told a meter reader would attend on a specific day. I stayed home all day to ensure access, but no one arrived. Despite this, I later received confirmation that the original inflated invoice would stand.

It is very hard to understand how a 400% estimated increase can be considered fair, especially when a promised meter reading was not carried out. This experience has significantly impacted my confidence in their billing practices.

I would strongly encourage the company to review its approach to estimated readings. Long-term customers deserve more accurate billing and better follow-through on commitments.

I have been with red energy for some time. At this address and my previous home. I became aware of the company when a rep called in to my home a offered 'a better deal'. I was already experiencing a good discount. He assured me red energy could do better. And they did. Any queries I have had since then have always been dealt with efficiently and… Read more ·  1

satisfactory. Wait times to get through to an operative would be a great improvement. Often up to 30mins just to get to speak to someone to resolve issues. Very frustrating. All in all a top service.

There are always issues with electricity bills, but I have found the customer service team at Red Energy to be most efficient in solving the problems, with no fuss and a very understanding attitude. There is no time wasting, and no passing the buck, and I am made to feel as my business with them is of top priority Show details ·  1

Have switched from two other energy providers who both took advantage by not passing on new discounted offers. My phone calls have been well explained and the latest included a lower discount rate. Might be only &5 a week cheaper but every dollar counts. Show details ·  1

(1.) Have been a Red Energy customer for about seven years now, “Aussie Owned” is what keeps me under your umbrella. (2.) The service and attitude of my consultant was second to none, it was also a yarn. (3.) I must say I am very disappointed with… Read more ·  1

the feed in Tariff, now only 4 cents/kw. (4.) Buy this from me at 4c/kw, then on sell it to not only me but you customers ranging from 29c/kw - 39c/kw. (5.) Red Energy offers rewards to new customers as an insensitive to encourage them to transfer to Red Energy, shouldn’t you offer rewards to your loyal customer in the way of a higher feed in tariffs. (6.) “Service to Property” $1.80 /day, this I would like to speak with a Red Energy consultant for an in depth conversation. (7.) Please phone me at your convenience to discuss the above items.

Regards Brian Loud 0407 571150

I am sincerely surprised at the number of positive reviews regarding Red Energy on this site. Having read these reviews they seem insincere and fabricated when compared to my experience with this company. Customer service to them is a debt collection dog and silence. Do yourself a favour and give them a wide berth and also perhaps this review site? Show details

Very polite and only a short wait to talk to an Australian English speaking person, they play good music while you are waiting, no difficulties communicating with the person you are talking too, enquiries are answered in a timely fashion, you are supporting an Australian company and Australian jobs by using this energy provider, should be more of this happening instead of sending calls to overseas operator's, cheers Beau Show details ·  1

Didn't wait long very helpful they helped me with all my enquires at a fast speed very good helpful advice on saving engry recommend them to friends and family they no there stuff Show details ·  1

My only criticism with Red Energy is that their invoices are devoid of invoice numbers, making them awkward to identify. But apart from everything else, I recommend them. Their customer service is staffed by people who speak and understand Aussie English... something many businesses fail to get their heads around... Show details ·  1

Worst company to go with. Red Energy claim they can beat your previous electricity and gas provider, but that simply wasn’t true in my case. I was told I would save money, yet my bill is actually about $20 more every month just from GST and other added costs that were never clearly explained. They advertise that they help pensioners and people… Read more

with concessions by giving small discounts, but what they don’t make clear is that the amount they “take off” seems to be added back on through GST and other charges. So the supposed help doesn’t actually make a difference in the end.

When I called to question my bill, they blamed my usage instead of acknowledging the extra costs that weren’t properly disclosed. Because of this, I’ve had to change providers multiple times trying to find something fair.

Very disappointing experience and very misleading. I’d strongly recommend people double-check their bills and the real costs before signing up the service to your property if you have gas and electricity is over $120

Had to change my account details after my wife passed away . The English guys attitude was disgraceful he was insulting and rude towards me. Then advised me to pay final account fees of nearly $4,000.00 and that was after I just paid $3,000.00 from our 90day account . His arrogance really showed the sort of staff that Red Energy management… Read more

supports. I’ve been with Red Energy for 26years but after the arrogance and rude attitude I will close my three accounts.

Extremely confusing bill structure. The ToU Summer Demand is a devious tool which accounted for 55% of my first bill. This only became clear when the first bill was received. I have since moved to ToU and Solar ToU which I hope gives me a better result, otherwise I will have to change provider. Show details

All these scam junk annoying repetitive over the top mindbogglingly frustrating no reply emails Stop sending them unless you actually do want me to reply as I don't even look at an email from you in my inbox anymore. Show details

Red Energy is great. All Australian and they provided me with a smart metre due to consistent metre reading challenges. I did enjoy receiving Qantas Frequent Flyers but right now, I'm happy to stay home. Can I suggest that instead of giving me Qantas Frequent Flyers you give a pay on time discount? Keep the good service up, both internally,… Read more ·  1

externally, together with zero black outs. I look forward to hearing what you are going to come up with! Keep smiling and bye for now.

I've been with Red Energy for a while and never had a problem. They've been very helpful when I've called to ask a question. Rarely tho, cos I trust them. The bonus? QFF points! Show details ·  1

I have been a long-term Red Energy (Red) customer. Why, because Red is an Australian business connected with the Snowy Mountains Hydro-electricity wholesale production. In comparison with some of the other retail providers, which may be slightly cheaper but with foreign investors, i.e., funds that leave Australia. Red customer services provide… Read more ·  1

clear, concise information in a carefully defined manner and always gives me satisfaction. I have solar power with a battery and the buy-back meets the Australian requirment.

Not recommended. Red Energy staff don't communicate well amongst themselves. They are good at blaming other people. They provided estimate reads that were incorrect because their meter readers keep stating they couldn't access the property due to a dog issue. Never had a dog, and there are no neighbours in this semi rural location. It is easier… Read more

for them to do an estimate whcih means I paid for power not used ! Numerous emails and waiting on hold for ages and no resolution for over 6 months now....

We switched to Red Energy some years ago. We have remained clients because of their genuine and courteous service to us throughout these years. We are now on a full pension and greatly benefit from their offering us "A Better Plan" each time they update in their system. They do this voluntarily without being coerced or having to be requested. … Read more ·  1

This reliability has provided us with the confidence to trust that they'll take genuine care to benefit their clients as a priority. A very smart way to gain recommendations to grow their business than prioritising their profits.

I was with Red Energy for a long time but if they think for one minute that I was going to stay with them and feed 1033Kw into them while they paid 1 CENT a Kw while others are up to 27CENTS a Kw and some 35CENTS they were wrong so Its goodbye RED. Show details

I’ve been double charged for the last three months by Red Energy and my previous provider. Red Energy has been billing me for a fictitious NMI meter that does not exist at my property. When I contacted them to explain the issue, they told me that this “mystery” NMI supposedly existed at the property back in 2018 and asked me to send photos of my… Read more

meter to prove they were using the wrong NMI. The photos clearly show that the NMI they’ve been charging me for is not connected to my unit — and doesn’t appear anywhere on the meter panel. Despite this, I’ve still been charged for three months for a meter that isn’t mine, while my old provider continues to bill me for the real meter. This has caused unnecessary stress, wasted time, and a complete lack of confidence in Red Energy’s billing accuracy and verification processes. I’m still waiting for a proper explanation and a full refund.

Red Energy won us over with great rates and even better service. Their phone support is top-notch; they’re always helpful and make everything easy. Highly recommended! Show details ·  1

Absolutely Pathetic customer service and their prices aren't competitive in 2026. I am writing this as their on hold music plays on my phone and the call timer clicks over to 18:35 .. Coming up to 19 minutes on hold and they still haven't bothered to take my call.. ABSOLUTELY PATHETIC. Show details

you may have more people on your books in the last 12 /2 years I have head to ring re re connect with a move an cut of I have never had a through of moving supply from you you but I wait 20/ 25 mins use to be around 5 having to take the draining back ground music never changed in 4 years I believe get some one to sit on the hold an have it in… Read more ·  1

here year I would hope the way its been run well be you you have not moved some in house to lift bottom line

The person who helped me was very helpful and new what I wanted a better deal all though in one area this person could not do anything for me but if red energy would do more on your kw and make it cheaper you would get more customers, and the amount off customer would out way the loss of kw Show details ·  1

I have been with Red Energy for a long time, and have always found then to be professional, consumer friendly and would highly recommend them to friends and family! Show details ·  1

I have been a customer with Red Energy for a few years now. Any interaction I have had with the team online or over the phone has always been notably a positive experience with very minimal hassle. I have both my electricity and gas services provided by Red Energy and have never had an interruption to my service. I always recommend Red Energy to anyone looking to change their provider. Show details ·  1