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No better than their associated company Lumo
After 15 years of bad service from Lumo, we decided to make a change. We knew Red Energy was also owned by the Snowy Mountains Hydro Electric Authority, but their promise of a 100% Australian based call centre and awards gave them the benefit of the doubt.
When I called, the agent was helpful, but I was surprised he couldn't give me a quote without putting me on hold for a while. (The onhold music was the same as Lumo). When he gave me a price, it was about 10% more expensive than Lumo. He then said he would email me the quote, so I gave hi...
My bills are always different even though I use hardly any power or gas also know someone who has gone around a smart meter to experiment the charges yet they got different priced bills ranging from $69-$150!
Also I was away for 3 months everything switched off and got charged $134! No idea how they charge this much for energy and gas they are the WORST company I've ever been with! Do not recommend!
Signed up and was paying an average $200 a quarter for electricity. Got my recent bill and it was over $1,000.00 significant spike considering my hair salon was closed for 3 weeks during COVID. They explained they “guesstimate” the power you use until they come out to read the meters. The catch is. The salon I rent was sub divided into 3 shops with their own seperate meters. They have read all 3 meters (instead of just mine) and billed me for all 3 shops, effectively I now have a bill for all 3 shops and won’t do a thing about it.
I have taken this to the electricity ombudsman.
Excuses and incompetence
Have had nothing but trouble since switching to Red Energy. Everything from getting usage data to troubleshooting issues with their smart metre has been like pulling teeth. They finally admitted a fault with the meter they installed after 6 months of hot water not working like it should. Still waiting for the fix. A year and a half of giving them benefit of the doubt is generous. If the issues are not resolved by next week, I'll have no choice.
Yesterday I signed up to red energy
As the have Qantas FF points.
I also liked the face they are Australian owned @ managed.
I filled out the application form via the internet that was easy to use and went well.
Later that day I received a SMS text message stating I had 2 business days to E-mail my identity documents for a credit check which was fine.
A few hours later I received another 2 text messages stating “final request, if not received today will be cancelled“
All from different mobile numbers.
Then the next day I received a similar message stating cancelled.
Such a bad vibe and experience, they can get lost.
Sounds like some aggressive desperate staff competing for commission!...
Failed to credit solar generation then lied that I wasn't connected to the national network
Latest bill turned up after re-installing solar panels after fixing roof. They had failed to credit any solar tariff. Made up a pile of rubbish excuses. Switched to AGL, they confirmed we are connected to the national network and feeding in power.
After two very long calls to Red, I give up. They can keep the half a megawatt I put in to the grid, hope they choke on it.
Lied constantly while on the phone. Never once got a straight answer, only argument. Called me a liar. Uselss
Power was fine. Customer service was terrible. Refused to be useful. Glad that I no longer have to deal with the arrogance in the call center. Avoid at all costs.
Don’t choose them
Terrible customer service and were very unhelpful and uncooperative. We had a to pay a bill that wasn’t even ours and when we calmly explained the situation, we were threatened. It was a very disappointing situation that could have been handled so differently. I do not recommend at all.
Converted from Foreign Company to Australian Owned Electricity
Dear Readers and fellow Australians
Having seen most recent Ads on Red Energy I simply did a little research on this Australian Owned Company and made the transition from a Foreign owned company to Australian based power source . At this early stage everything went quite smooth talking to two Red Energy staff with great politeness and efficiency. They even have a Frequent Flyer Program which I am already a member and was delighted to hear that I will receive points in the future. I recommend this company as they are Australian Owned and operated and I look forward to receiving my electricity from this company.
john from Sydney
Total rip off & disappointing
We transferred our electricity bill over from AGL, as we were approached by the foreign back backer, who was a door to door salesman. The savings that we told we should have received (being $200 per quarter), which would have been a great savings. It turned out it ended up costing us extra, come time for 1 year anniversary, they increased their prices and it has now cost us an additional $200 per quarter. Tried haggling price down and they wouldn't budge... Would not recommend even tho it is Australian, which is disappointing. This is not a fake review either....Have since TFRD back to AGL, as we are also now looking at installing solar....All 3 quotes did not recommend red energy for solar.
Way to take advantage of customers during COVID-19
These guys simply do not have any sort of conscience during the pandemic. We've been charged dishonor fees and missed discounts because they haven't done anything they've offered to do.
Quite happily changing retailers after over a decade. Never again.
Charging over due at this time
Red energy have the hide to charge over due even though we have paid more than half the bill I think it’s a little rude, at this time of the year and the way things are.
Yet they say they are Australian owned I don’t think they are very Australian.
Received a gas bill that was 5 times my regular usage. Spent over a year trying to clear the issue with customer service and still going. Terrible customer service. So stressed and appalled that i can't begin to explain the other issues I have had with this company.
Never a problem in 7 years
I signed up with Lumo Energy and when they switched to Red Energy for QLD they kept my original plan and feed in rates. They changed their feed in rates and day supply charge but mine never changed. they said if i make changes to me account then it would change to the new rates but if i don't change it I will be on the same rates and plans. The QLD electricity rate changed but the supply charge and feed in rate never did. Never had a problem with customer service and unless i am just lucky i have always spoke to an Aussie.
Signed up online. Received a call at 8am the next day but no one on the other side. Received a text stating that I should call before 1 pm. Called twice got hung up on after spending 40 min each. Then called again spoke to Jessica, she seemed to know what I was doing. She transferred me to a staff member who ran a credit check and confirmed everything. Later that evening had another lady call me stating that the first person didn't do it right. She told me that "IF I wanted I needed to answer the questions". This comment and lack of empathy impacts vulnerable customers. I find this discriminatory and extremely careless especially when the fault wasn't mine but theirs. Generally extremely poor customer service.
Sign my work place up in to my name
One day this guy came in from red energy at my work I sign my house up but this guy sign me up for where I work as well I can't read well but I rang them the 2 nd day I got the email saying I have 2 power bills in my name. They told me because you sign it up long story I been ringing every week since Dec 2019 to March 2020 every time I cry on ph & they say we are you looking into it we will call u in 24 hours still waiting on call. Plus I paid 100 a week to my house account & they have put my money on my boss account what in my name now my bo...ss is so angry at them they could do this to me. I have 3 kids only work 2 days a week . So never ever ever sign up to them please don't. My boss is going to get a solicitor for fraud they should not come in to your work while you are working.
Questions & Answers
Is Red energy a similar price to origin for gas in Victoria, with a paper bill at the moment?
The gas price comes up the same for Red Energy and Origin Energy on the Victorian energy compare website.
Dear Current and Past Red Energy Clients, Is Red Energy good for gas in Victoria? ...
I saw that Canstar gave them a good review for gas in Victoria, 2nd out of ten, from the Victorian surveys.
Yes I do know that Canstar does get sponsored by the energy companies, so Canstar is not an entirely credible source of information for this reason.
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