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Red Energy
1.9 from 781 reviews · View Statistics

Reviews

  • Transparency
    2.0 (151)
  • Customer Service
    1.8 (171)
  • Rates and Fees
    1.9 (156)
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gerry161
gerry161Greater Melbourne (Outer), VIC
  • 58 reviews
  • 41 likes

Waiting Waiting

published

Phoned them today about a online portal not working, 45 minutes waiting, not good.
I used to work in a electricity call centre as a supervisor in Melbourne we never had people on hold for longer than 5 minutes.

Transparency
Customer Service
4 comments
Red Energy
Enrique J.Red Energy
gerry161
gerry161
Red Energy
Callum R.Red Energy
Musashi
Musashi
  • 2 reviews
  • 1 like

Subcontract smart metering to a NZ company

published

Had a smart meter upgrade booked in with red energy which had sub contracted to a NZ based company vector meter (https://vectormetering.com/au/). Took a day off work to be there for install and the company turns up on a day with a ausgrid planned outage, couldn’t do the install and couldn’t tell me the next install date. Can’t believe a electricity company doesn’t even check a basic planned power outage for the day the job is booked????? Bunch of NZ clowns! I’m now refusing to pay my next bill. Red energy have no clue on the status of the job as vector metering haven’t updated them. Clowns!

Transparency
Customer Service
1 comment
Red Energy
Richie D.Red Energy
Violleta G.
Violleta G.
  • 3 reviews

Make it very difficult to disconnect need to call them

published

while most other providers let you cancel on line, this supplier expects you to call in and be placed on hold for a long time. just to order a disconnection.

Transparency
Customer Service
1 comment
Red Energy
Enrique J.Red Energy
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  • Verified

This company uses pathetic intimidation tactics to get customers to sign up with them

published
Transparency
Customer Service
3 comments
Red Energy
Callum R.Red Energy
Human
Human
Red Energy
Enrique J.Red Energy
mark
markGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Bad service

published

Tried to set up drict depet for my mum. But there phone service was not working. Keep cutting out rang them so many times.they could not help me.then rang the manager. Said I need to speak to your mum.l said can you ring her I'm here soon and pay for her bills .he said I can't do that.so I joined origin energy. There services was the best he rang my mum and now l can do direct debit. Bad service red enemy. Fix up your customer service.

Transparency
Customer Service
1 comment
Red Energy
Jarrad F.Red Energy
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Wendy Z.
Wendy Z.22 Nov 2019
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0/5! Extremely frustrating!

published
Incentivised ReviewNo
ServicesElectricity
1 comment
Red Energy
Daryl S.Red Energy
Fann
Fann
  • 2 reviews
  • 1 like

Glad I read these reviews

published

I am soooooo glad I read all these reviews as I was going to change to RED Energy, not now though. Thank you to all the people who have left reviews, you have saved me all this enormous hassle with them. I will go with Origin.

Transparency
Customer Service
3 comments
Red Energy
Richie D.Red Energy
Fann
Fann

It's the customer service that I am after, not the cheapest energy. And it seems that you do not have much of that.

Red Energy
Jarrad F.Red Energy
Tammy
Tammy South-Eastern Region, NSW

If I could give it zero I would

published
Transparency
Customer Service
1 comment
Red Energy
Richie D.Red Energy
bill
billGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes

red energy rep

published

just had a rep from red energy at my door ,he kept asking for my last bill from the company im with i said no sorry I'm happy with what i have he kept going on about my last bill and would not take no for an answer so i told him to f.... off my property and don't come back , i was polite up until then but he would not take no for an answer, I'm just glad i was home as my wife would have had to put up with him , if i want to change company's I will but dont try and force the issue

Incentivised ReviewNo
ServicesElectricity
2 comments
Red Energy
Richie D.Red Energy
bill
bill

i have noticed it has happened to others and has for a long time so i think as your social media and review team have not fixed the problem by now ,then we know where the problem lies , back to social skills for reps for starters

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Tah
TahGreater Melbourne (Outer), VIC

Horrible salespeople

published

Salesman wouldn’t let me leave without signing up, even after telling him multiple times I wasn’t interested and had a class to attend. Was 15 minutes late to my class. I don’t want to be with a company that doesn’t listen from the get go.

Transparency
Customer Service
1 comment
Red Energy
Jarrad F.Red Energy
Dinesh G.
Dinesh G.New South Wales
  • Verified

Simple billing and realiable

published

I was comparing on energymadeeasy and thought of shifting from my RedEnergy to another provider. But apparently RedEnergy has been better though it appears far below. Due to some reason www.energymadeeasy.gov.au is showing some providers with various discounts, but when looked into their own websites, cannot find those rates or offers. RedEnergy has flat rates which is easier to understand and provides a good service. Daily rate is also not bad.

So when comparing on those thirparty sites, dont 100% rely on them. Do your calculations and select the best.

Transparency
Customer Service
1 comment
Red Energy
Laura Y.Red Energy
Rachel W.
Rachel W.Hunter Region, NSW

Swindled by the Door Knocker. Don't trust what they say.

published

Door knocker lied to me about the rates, was much more expensive per kWh + higher service charge per day - I didn't know this as I had not yet got my first bill for AGL. I was also sold by the idea of buying Australian Owned, and felt I could trust the salesman. My fault for not checking, but when someone tells you something you would think they were telling the truth.

Transparency
Customer Service
1 comment
Red Energy
Richie D.Red Energy
TeeJay
TeeJay
  • 2 reviews

Worst supplier

published

I changed to Red Energy 12 months ago from Origin. My bills each quarter were $500 more than they were with origin. I called up to ask them why and was just spun a whole bunch of crap I didn't understand about kilowatts and whatever. My last bull was $1350 and I'd had enough so I went back to origin. I have just received my first bill with origin and it is only $800. Nothing had changed in regards to usage in my house if anything it should be more as we just had a dishwasher installed.

It definitely pays to shop around.

Transparency
Customer Service
1 comment
Red Energy
Enrique J.Red Energy
Kara
KaraHunter Region, NSW
  • 2 reviews
  • 2 likes

Have been ripped off

published

I have been with RED ENERGY for a few years now so I decided to do a comparison as my bills were very high. Turns out I have been ripped off for a few years now, unfortunately I still have to sit with them for another quarter until the next billing cycle so basically just flushing my money down the toilet for their next bill. So many other options that are more affordable - don't use these guys!

Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
2 comments
Red Energy
Laura Y.Red Energy
Kara
Kara
Nlawa
Nlawa
  • 3 reviews

Don't use their Moving House service on their website if you are an existing customer

published
Transparency
Customer Service
4 comments
Red Energy
Callum R.Red Energy
Nlawa
Nlawa
Red Energy
Laura Y.Red Energy
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Page 1 of 53

Questions & Answers

MYOB NSW
MYOB NSWasked

Does Red Energy do just quarterly (3 monthly) electricity bills?

Monthly bills, I find to be confusing with all the "estimates" for the previous month's use. I then find myself having to back track through the previous 2 months bills (when you finally get a proper meter reading bill at the end of 3 months) , to see if the calculations are correct.

I would much more prefer to only get an electricity bill every 3 months, once the meter has been read . I'm "old school" and we only used to get a bill every quarter, after the meter had been physically sighted by a meter reader.

2 answers
Red Energy
Richie D.Red Energy

Hi Sean,

Thank you for contacting Red Energy! I hope you are well.

We do offer Quarterly billing. However if you are currently on monthly billing, then you will need to contact us to on the details below to change it to quarterly billing.

Please have him contact us on 131 806. Our team is available between 8:00am - 8:30pm Monday - Friday and 9:00am - 5:30pm Saturday (AEST/AEDT). (International callers +61 3 9425 0400).

I hope this information is helpful.

Kind Regards,

Richie
Red Energy

MYOB NSW
MYOB NSW

Good to hear and thanks' for the info Richie.D !

tsitso j.
tsitso j.asked

Hi I am currently with red energy and I want to change the name on the bill to my brother's name, will I be able to change it over the phone without disconnecting the energy as well live together at the same house

1 answer
Red Energy
Laura Y.Red Energy

Hi Tsitso J,

Thank you for contacting Red Energy! I hope you are well.

In this case a new account will need to be set up for your brother. Supply to the property will not be affected as power will not be disconnected , we simply need to gain a meter reading. This will finalise the account under your name and allow us to start the new one in your brothers name.

Please have him contact us on 131 806. Our team is available between 8:00am - 8:30pm Monday - Friday and 9:00am - 5:30pm Saturday (AEST/AEDT). (International callers +61 3 9425 0400).

I hope this information is helpful.

Kind Regards,

Laura
Red Energy

USED
USEDasked

Is it true Red Energy's 3 top investors are not Australian, does this mean Red Energy is not majority Australian owned?

5 answers
Manolito
Manolito

Austrian owned or not...Don"t even think of dealing with them. They are just bloody hopeless.

Ben
Ben

I am not sure about the investors. But I am sure they are worst in my experience. Another Shylock. Dont ever deal with them. After so many researchs, I am using Energy Locals now. They give wholesale price.

Red Energy
Enrique J.Red Energy

Hi Used,

Thank you for your question. Red is 100% Australian owned and operated. We are proudly owned by the mighty Snowy Hydro. Snowy Hydro is 100% owned by the Federal Government.
In 2018 the New South Wales and Victorian Governments sold their shares in Snowy Hydro to give the Federal Government 100% ownership. You can read more about us here - https://www.redenergy.com.au/about-us/#all-australian

If you have any further queries, please reply to my message and either I or another member of our team will be in touch. Alternatively, you can call our local contact centre on 131806; email: info@redenergy.com.au
Our team is available between 8:00am - 8:30pm Monday - Friday and 9:00am - 5:30pm Saturday (AEST/AEDT). (International callers +61 3 9425 0400).

Kind Regards,
Enrique
Red Energy

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CategoryEnergy Providers
Services ProvidedElectricity and Gas
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