Red Energy

Red Energy

 Verifiedredenergy.com.au
1.8

1,059 reviews · Statistics

PositivevsNegative
19% · 200826 · 78%
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1.9 (381)
Customer Service
1.8 (416)
Rates and Fees
2.0 (342)

Reviews

1,059 reviews
Russell S Ipswich Q 4305
Russell S Ipswich Q 4305QLDSouth East Queensland, QLD2 posts
 Pinned

Michael provided excellent and patient service to me today, so rare in this day and age!

Discussed by phone with Michael today if I was on the best price electricity plan with Red Energy. After some discussion and advice from Michael, I changed to another electricity plan that best suited my current needs and best of all, the new rates of electricity charged were cheaper than what I was previously paying. Very happy with the excellent service by Michael today he was patient, explained everything in detail with excellent customer service, however, he asked me to do a quick survey at the end of our phone call, but I accidentally finished the phone call before I could do the phone survey, so this is why i am completing this compliment review. My apologies, Michael.
  • Services: Electricity
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Red Energy
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Hello Russell, Thank you so much for your feedback and for the continued trust you have put in our brand. Our ongoing success relies on the loyalty and support of customers like you.

I will ensure that this passed on to Michael.

Please feel free to reach out to us for any future queries.

Kind regards,
Gigi
Red Energy

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Capricornia
CapricorniaCanberra12 posts
 
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Rushyang D.
Rushyang D.NSWSydney, NSW9 posts
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ZSS
ZSSNSWIllawarra, NSW
 

Absolutely overpriced service AND no care attitude

I moved across 6 accounts and they promised an improved price and service. TOTALLY WRONG. Price went up by more than 25% and service (try calling them and wait over an hour) don't care attitude. DO NOT USE THIS COMPANY, THEY ARE SCAMMERS. Show details
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Tony
TonyNSWSydney, NSW9 posts
 
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Hi Tony, As the matter is before the Energy and Water Ombudsman of NSW (EWON) Red Energy is unable to reply to your review.

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Katie
Katie4 posts
 
Transparency
Customer Service
Rates and Fees
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Dougie
DougieNSWSydney, NSW3 posts
 
Transparency
Customer Service
Rates and Fees
Donna cranky
Donna cranky2 posts
 

Electricity rates are too high

I joined red energy because it was Australian owned.
Electricity rates are way higher than other providers so I decided to change to a more affordable provider. Red energy should be ashamed of themselves putting up their rates last year. Show details
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Reet A
Reet ANSWSydney, NSW
 
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Michael D.
Michael D.NSWSydney, NSW2 posts
 

Exceptional Service

Have gone through a difficult period in life and the lady with the Assist team today was an absolute angel. Great service in both delivery of services and exceptional empathetic customer service. Will recommend to family and friends. Show details ·  2
Brentan
BrentanNSWSydney Surrounds, NSW
 
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Sunny
Sunny
 

Rubbish company

Will definitely give 0 star if I could . Horrible service !!! Show details
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Feel Cheated
Feel CheatedVICGreater Melbourne (Metropolitan), VIC8 posts
 

Thugs company

The worst ever Energy retailer. When first called them their staffs were like belittling you just because you asked for their concession rates. That should have been a warning but I joined them anyway. They keep overcharging by using estimated usage even though you told them to bill exact usage. The final straw came when the bill jumped 300% and despite trying to resolve it they keep hounding you with court and threatening listing you on the creditor list if you don’t pay their absurd charges. Finally have to take them to Tribunal Court to challenge their bill. Can’t believe thuggery company still exist in Australia. It’s was not surprising when I saw they were badly rated here too. Show details
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Hai Anh
Hai AnhNSWSydney, NSW3 posts
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Steve H.
Steve H.
 

Wow, what a bad experience

I changed over to Red Energy as they just launched in QLD, 2 weeks after I changed, they sent a letter that my rates were going up, I reached and let them know I made my decision based on rates and they said they couldn't do anything about it. I got my first bill which was over $1000, my average prior was $650. I rang them because they said they read the metre which was impossible as my house is completely brick fenced with remote gate, nobody can get to the metre unless they jump the fence which is against the law. I switched to origin straight away and got my first bill $641.99. Show details
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Questions & Answers

graham
graham

how do I get the red energy app to work ?
have on the phone but wont connect

Barbara
Barbara  

No idea. You are asking the wrong person

Red Energy
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graham
graham  

It's up and running
cheers

Ivacic Suada
Ivacic Suada

I didn’t get any bills on $ 179.62 but
30/10/2023 you take from my account $ 179.62
Can I get this bill,because I checkt my account with red energy and I couldn’t find this bill

Storm
Storm  

Good luck getting a response. Won't answer phone or emails

Red Energy
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Laurel F.
Laurel F.

When I sign up for red energy do I have to cancel my previous provider?

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Details

CategoryEnergy Providers
Services ProvidedElectricity and Gas
Visit official website

Contact info for Red Energy

Mon8:00 am - 8:30 pm
Tue8:00 am - 8:30 pm
Wed8:00 am - 8:30 pm
Thu8:00 am - 8:30 pm
Fri8:00 am - 8:30 pm
Sat9:00 am - 5:30 pm
SunClosed
  • ABN: 60107479372

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