Misleading and deceptive advertising by Feltex - worst and most expensive carpet we have ever purcha
As per Meg's review, this carpet is shocking. We have followed the cleaning instructions faithfully and it only makes the stain worse. Have had the carpet professionally cleaned and then a rep from Trevor's Carpet and Godfrey Hirst came out. Godfrey Hirst admitted that water cleaning as directed, only cleans the top layer and that chemicals are actually needed to clean the carpet properly, thereby further admitting that every time there was a significant stain, we would need to call a carpet cleaner to remove it and we would need to purchase a Slurpex to clean up the water! This is in stark contrast to their false advertising, which stipulates no chemicals are required and pet stains are subject to a lifetime warranty. We want our money back or the carpet replaced with something more hard wearing. Godfrey Hirst rep said we would have to have it professionally cleaned (again) and pay for it ourselves, where he said the carpet would be "salvageable". This is not satisfactory to us...Waiting to hear back from Trevors Carpets after 4-5 weeks to discuss the matter further with them. If it is not resolved to our satisfaction, we will be pursuing our legal remedies to have the matter dealt with. - Meg & Pete, Perth.
Soft and luscious. Very comfortable to stand and sit on. Too thick for my vacuum so might need to change it. Hope it lasts as long as the previous carpet. Happy with my choice so far, time will tell if I selected a good product.
Love it purchased in Gisborne, so, so soft. Love the colour, love the feel, love that it’s Australian, the warranty and the environmental factors.
Everyone whom has seen it comments on how great they think it looks and are utterly amazed at how soft it is.
Highly recommend Redbook green Scenic rise colour is Horizon. Layed on the best underlay for best results.
The most deceitful advertising it is unbelievable
Do not buy this carpet. Just read the bad reviews on this site - then multiply them by a million and it still won’t fairly explain how gross this carpet gets. The claim that it cleans with water is an absolute disgrace. I won’t buy anything from feltex ever again.
Worst carpet ever, warranty worthless
We have the same problem as [name removed], [name removed] and [name removed] - stains DO NOT come out with water as per the instructions - and, if left at all damp after a cleaning attempt, the damp patch will attract fresh dirt and cause a further stain! We have had the carpet cleaned professionally TWICE in the 13 months we have had it (the 1st time so we could make a warranty claim, the 2nd time, paid for by Redbook after we inquired about a warranty claim and Redbook sent a rep out who said it needed professional cleaning). The stains came back within a day or two both times. We have never had a carpet that stains so easily and is so impossible to clean.
We were told by Redbook’s rep that although other carpet may look and smell clean after cleaning, it actually isn’t, whereas this Redbook green carpet will wick stains up so you can see them to properly remove them (or try to - the professionals can’t even get the dirt, pet urine or other everyday stains out of it with their specialised equipment, let alone with the water that the warranty says should be adequate!!) . What a joke. We have informed our retailer that the professional clean paid for by Redbook has not removed the stains - but we have had zero response.
Our carpet is 13 months old, we paid around $10,000 for a whole house of it, we can’t clean it ourselves with the water method prescribed in the warranty booklet (including using a proper carpet cleaner to flush and extract the water to ensure it was left as dry as possible to prevent further water stains) and nor could 2 different professional carpet cleaners, it looks filthy (see profile pic for an example of recently cleaned carpet) and emits a foul stench when the sun hits the stained patches. How on earth can the carpet be fit for purpose as per the sales representations in these circumstances??? We will either have to take legal action to enforce the warranty or just replace the carpet at our own expense and try to forget this sorry episode.
Red book carpet in Geelong
We have been having the same problem as the first woman. Marks easy and spots just pop up on the carpet. It is like stains and dirt just latch on to it. Very unhappy. Promised a lot, but didn't deliver. What to do now?
I bought this carpet after having my previous carpet down for 25years.
I have stains that will not leave.
I am not a dirty person and my old carpet handled the traffic well.
It looks terrible and it is embarrassing to have people see the carpet.
The carpet I chose because of the stain resistance, pet friendly, the look, the colour, the material it is made of.
But I am so disappointed. I would not recommend this carpet to anyone.
We had Scenic Walk Solitaire carpet laid 3.5 years ago. We stipulated that it had to be for high traffic areas and the sales man assured us it was. After about 2.5 to 3 years the carpet started tracking and no amount of care would bring it back. It now looks as if it has been in use for years, very unsightly. It also forms "waves" when vacuumed. The wastage was unbelievable when it was laid. Would not use this brand of carpet, or the outlet that sold it to us ever again.
April 25th 2018 Update: Follow-up To Previous Review
Our first post was 29 Nov 2017. Received reply from feltex early 2018. After numerous emails and phone calls, (the retail outlet didn't want to know about the problem) we had a feltex rep call in on us 7- 2 - 2018. He sort of suggested it was our fault/that's what carpets do, and he could not see any problem. He took a sample of the carpet to be "tested" in their fantastic machine in Melbourne. As stated, that was 7 - 2 - 2018. It is now 23 - 4 - 2018 and we have not been contacted, received a phone call or anything from feltex. Extremely poor back-up service. Do not buy this carpet as it appears once you have paid your money, you are on your own, and every excuse is used to dodge doing anything about problems, as can be seen from other reviews on this company and their product.
I love my new Redbook Green Carpet and so does everyone who has seen it. It's so soft, I just want to lay on it. Andersons Carpets in Townsville did a fantastic job!
We've had this carpet for a year now and it's brilliant. We are moving house shortly and have ordered it for the new house.
It's easy to remove stains with warm soapy water.
Just over 2 years ago I had the Redbook Discovery carpet laid in my home. I stipulated at the time I needed a carpet that was hard wearing and most of all stain resistant as I had grandchildren and pets I was assured that this carpet met my criteria.. to say that I'm disappointed is an understatement, anything and every thing stains, even the water that I use to clean the stains but even then the actual stain remains too! I'm not in a financial position to spend that sort of money (may not be much to some) on something I consider a big investment to my home to have it underperform in such a way...
Just installed, so soft
We recently had Redbook Mountain View, extra heavy duty carpet installed. We are very happy with it so far, it is very soft and nice to walk on and was installed well.
We love the look and feel of it.
We have only had our carpet for 2 months now and so far it is what it is supposed to be. It is soft, vaccums beautifully, and has stayed clean with 4 kids and one cat. I just hope it stays this way. I don't have any negative things to say about it. I have read people say they can't use a dyson on this carpet but We have a dyson vaccum cleaner with a turbo head and it works well as long as turbo head is turned on if it's off it won't budge.
Like the feel, warranty and it looks great.
Quite expensive but worth it if it delivers.