Redbook Green Carpets

Wish I had read these reviews before buying! – Another review 3 years on. So disappointed and embarrassed to invite people into my home because of this carpet! Rippled severely in every single room. It looks atrocious and depresses me every day. Whilst this was an absolutely beautiful carpet when first laid… so soft and luxurious (we would get comments from visitors on how beautiful it felt… Read more

underfoot)…. I agree with every negative comment in this thread. The carpet stretches, has flat tracks everywhere, pulls and stains badly. Please avoid this carpet, it is the worst choice we made while building our dream home and looking at it upsets me so much. We chose the premium underlay and apparently had the best carpet layers that Carpet Court had to offer. I wish I read a review like mine before choosing the carpet for our home. Do your research and make an informed choice.

Terrible carpet and company – This company says they guarantee their carpets for pet urine and faeces, but that’s a down out lie. They advised me on what they needed me to do in cleaning so I spent money basically for nothing as the carpet needs replacing. DONT BUY FROM THIS CARPET COMPANY. THEIR GUARENTEE MEANS NOTHING so you pay a premium for nothing Show details

This is a great replacement for our older and much worn carpet – It is surprising what a big difference new carpet makes to the look and feel of the house. Looks and fees great under foot. Show details ·  1

The carpet is the “Redbook Green Infatuation” – “It is truly a luxurious carpet, my ten year old grand daughter just laid on it and did a butterfly movement and said she could slept on it instead of her bed. It is much softer! This elegant looking carpet has transferred our house . It’s plush softness makes walking in bare feet a sensual experience, especially when you first step out of bed… Read more ·  1

in the mornings. If you are looking for a superb quality carpet that has a luxurious feel to walk on, this is the carpet.”

Soft under feet – We have installed Revive carpet because of its ease of maintenance. It is nice and soft to walk on and looks good. It was laid approx 2 months ago now. So far we are happy with our choice. There is a good selection of colours to choose from. Show details ·  1

Great Carpet- so soft! – This carpet looks great and the quality seems good. Have only have had it for 3 weeks but so far so good. Easy to clean and vacuums easily. Hope it lives up to its promises Show details ·  1

Redbook Feltex Carpets Casa Mia – Worst carpet ever please don't get this is you have pets - it seems to have flattened in main traffic area and the loops catch - in only a few months it looks old and tired and we only have it in the bedrooms. I loved the look of it and so wished the sales lady had advised us against it when I told her we had pets : ( Would be a disaster in high… Read more

traffic areas and cannot believe they classify it as Extra Heavy duty. It looks great but look elsewhere. It was an expensive lesson in buying carpets so pleased we didn't us it anywhere else! Manufacturers Rating: Residential Extra Heavy Duty (5) Residential Suitable for Stairs (ACCS) Contract Medium Duty (2) Contract Suitable for Stairs (ACCS) ECS Certified - Level 4

Best carpet I have ever had! – I had Redbook Green triexta carpet laid in a previous home. After 5 years it still looked new! I now have the same carpet in my new home and I would highly recommend it. Show details ·  1

Love this carpet – We carpeted our lounge with Redbook Green carpet approximately 4 years ago. We have 2 teenagers and a dog and the carpet still looks like new. We are now planning on carpeting the bedrooms with the same carpet.  Show details ·  1

Beautiful soft feel under foot. Excellent customer service from installer and from Carpet One Engadine – Excellent customer service from installer and from Carpet One Engadine. Carpet company advice about colour choice was perfect. The Redbook Green Carpet was only installed a few days ago, but we are extremely happy so far, it really gives our home a lift and is so soft under our feet. Show details ·  1

VERY DISAPPOINTED – I bought Redbook Charming Carpet, colour Sand Dune four years ago to carpet our three bedroom home at the cost of $6,572 including installation. We are senior citizens, no children other than our cat. I wanted this carpet because it cleans very well and having a cat, there are the occasional mishaps such as vomiting up hairballs. The carpet… Read more

looked beautiful and cleaned well. However after four years I decided to have it steam cleaned by a reputable nationwide company. After cleaning, the carpet was not wet, but damp. I put on all of our ceiling fans and the carpet dried fairly quickly.

However, a few months after the cleaning I noticed the seams were clearly visible in our open plan lounge dining room and hallway. There was also bubbling in some areas.

I have carpeted several homes, using both Berber and nylon mix carpets. I have never had this problem. Often I have cleaned carpets every eighteen months or so, not always using steam cleaning, which means the carpets were wetter.

At our age, recarpeting is very stressful with the moving and unpacking of cabinets.

We bought this carpet with the view it would perform well for the rest of our years.

Needless to say I am very disappointed.

Excessive Stretching/Loosening of Carpet is not covered by Warranty – We purchased Redbook Green 100% Triexta carpet which we paid more than planned to have the lifetime/25 year warranty which we thought valuable at the time. Unfortunately we have been told that that the warranty is limited and doesn't cover us for the issue we currently have. We have no stains or colour issues as our living areas are not carpeted. … Read more

There is no particular wear problem and we love the look and feel of the carpet but do have some serious ridges/wrinkles in all 5 carpeted rooms. The issue has been happening for a long time but has been getting worse and worse to the point where some of the ridges are tripping hazards which prompted me to act on it.

I recently contacted the supplier and we were told that the loosening of the carpet is not covered by the Redbook Green warranty and that installation only has 12 months warranty (something that is not noted in the paperwork provided). We are at the point of having the carpets stretched and reinstalled but, having spent a considerable amount to purchase the carpet and have it installed, I really don't want to be spending that much money every couple of years (on top of the huge amount of work and disruption having to move all the furnishings out of 5 rooms each time).

After reading some of the comments here, it seems this carpet loosening is a manufacturing fault since we do nothing that might cause the loosening other than general walking on it. We don't even wear shoes in the house. I have never had this happen with any other carpet and have never until recently heard of it ever happening. The supplier was adamant it was not covered by the warranty. I no longer see the point of paying for a longer warranty if it doesn't cover issues with the carpet such as this. There seems to be nothing to be done other than moving all the furniture out of carpeted rooms and paying for stretching and reinstallation every time this occurs.

Very unsatisfied customer – We went to purchase a wool carpet and were told that the Red Book polyester carpet would out rate the wool carpet. They said it would not flatten as it bounced back up. Although this carpet has a 10 year warranty, this does not include the fact that it had flattened terribly within 6 months and looked dirty and old. We don't have kids or animals,… Read more

but to think that a manufacture is happy with a carpet that does this as long as it doesn't wear down to the base of the carpet makes me think that they have no pride in their product. The independent inspector said darker the carpet the worse it will look. I was told that synthetic carpet would wear better even though cheaper. Buyer beware

Love the Luxurious Feel – We love the feel and warmth of the carpet. It's feels quite luxurious. However, when it's just been vacuumed it looks absolutely sensational. Then after a few hours it shows footprint impressions where ever you've walked. Unfortunately I guess this is what you get with such a high piled luxury carpet. We have been disappointed with the "ease… Read more ·  1

of cleaning" as per the marketing information. We were sold on the carpet being easy to clean. "H2Only" Well unfortunately we've encountered a few tea stains that have not come out as easily as expected. This being the case we intend having the carpet steam cleaned and passing the cost onto Feltex under the terms of the warranty. It would just be nice not to have to go through this messing around but instead, just sponge out the stains as expected according to the marketing material.

In saying all this, we still love the carpet and would recommend it, on the proviso the company supports our claim and the stains come out.

Very disappointing – I specifically had this carpet installed in 2015 because I have pets. It is in a very low traffic upstairs area of the house that is only used for guests a few times a year. The cat was unwell and unfortunately soiled the carpet. I did contact the head office in Geelong and they did try to help me, but the bottom line is that no amount of… Read more

cleaning, both with water or using professional steam cleaners helped. I then looked at removing the carpet in the affected rooms but not pulling it all up. I couldn't do this because they stopped that particular colour and it couldn't be matched. I have bought rugs to try and cover up the stained areas. When I can afford to, I am going to remove the carpet and replace it with another brand. Unfortunately I will not be able to afford this for a few more years. My recommendation is; don't buy this carpet.

Fantastic carpet 8 years on!! – We installed our carpet in 4 bedrooms a living area & long hallway..2 also have 2 large dogs who sleep indoors. The carpet is still wonderfully soft & gets comments from our many visitors . It vacuums well & when we have marked or stained it ...followed the instructions to the letter with as new results ! There was even a particularly bad stain… Read more ·  1

that i allowed to dry & repeated cold water gentle circular motion treatement 4 or 5 times over a month . The stain completely disappeared. No stains remain on this carpet . Love it will buy again for new home .

Misleading and deceptive advertising by Feltex - worst and most expensive carpet we have ever purcha – As per Meg's review, this carpet is shocking. We have followed the cleaning instructions faithfully and it only makes the stain worse. Have had the carpet professionally cleaned and then a rep from Trevor's Carpet and Godfrey Hirst came out. Godfrey Hirst admitted that water cleaning as directed, only cleans the top layer and that chemicals are… Read more

actually needed to clean the carpet properly, thereby further admitting that every time there was a significant stain, we would need to call a carpet cleaner to remove it and we would need to purchase a Slurpex to clean up the water! This is in stark contrast to their false advertising, which stipulates no chemicals are required and pet stains are subject to a lifetime warranty. We want our money back or the carpet replaced with something more hard wearing. Godfrey Hirst rep said we would have to have it professionally cleaned (again) and pay for it ourselves, where he said the carpet would be "salvageable". This is not satisfactory to us...Waiting to hear back from Trevors Carpets after 4-5 weeks to discuss the matter further with them. If it is not resolved to our satisfaction, we will be pursuing our legal remedies to have the matter dealt with. - Meg & Pete, Perth.

Luxurious – Soft and luscious. Very comfortable to stand and sit on. Too thick for my vacuum so might need to change it. Hope it lasts as long as the previous carpet. Happy with my choice so far, time will tell if I selected a good product.  Show reply

So luxurious – Love it purchased in Gisborne, so, so soft. Love the colour, love the feel, love that it’s Australian, the warranty and the environmental factors. Everyone whom has seen it comments on how great they think it looks and are utterly amazed at how soft it is. Highly recommend Redbook green Scenic rise colour is Horizon. Layed on the best underlay for best results.  Show reply

The most deceitful advertising it is unbelievable – Do not buy this carpet. Just read the bad reviews on this site - then multiply them by a million and it still won’t fairly explain how gross this carpet gets. The claim that it cleans with water is an absolute disgrace. I won’t buy anything from feltex ever again.

Worst carpet ever, warranty worthless – We have the same problem as [name removed], [name removed] and [name removed] - stains DO NOT come out with water as per the instructions - and, if left at all damp after a cleaning attempt, the damp patch will attract fresh dirt and cause a further stain! We have had the carpet cleaned professionally TWICE in the 13 months we have had it (the 1st… Read more

time so we could make a warranty claim, the 2nd time, paid for by Redbook after we inquired about a warranty claim and Redbook sent a rep out who said it needed professional cleaning). The stains came back within a day or two both times. We have never had a carpet that stains so easily and is so impossible to clean.

We were told by Redbook’s rep that although other carpet may look and smell clean after cleaning, it actually isn’t, whereas this Redbook green carpet will wick stains up so you can see them to properly remove them (or try to - the professionals can’t even get the dirt, pet urine or other everyday stains out of it with their specialised equipment, let alone with the water that the warranty says should be adequate!!) . What a joke. We have informed our retailer that the professional clean paid for by Redbook has not removed the stains - but we have had zero response.

Our carpet is 13 months old, we paid around $10,000 for a whole house of it, we can’t clean it ourselves with the water method prescribed in the warranty booklet (including using a proper carpet cleaner to flush and extract the water to ensure it was left as dry as possible to prevent further water stains) and nor could 2 different professional carpet cleaners, it looks filthy (see profile pic for an example of recently cleaned carpet) and emits a foul stench when the sun hits the stained patches. How on earth can the carpet be fit for purpose as per the sales representations in these circumstances??? We will either have to take legal action to enforce the warranty or just replace the carpet at our own expense and try to forget this sorry episode.

Red book carpet in Geelong – We have been having the same problem as the first woman. Marks easy and spots just pop up on the carpet. It is like stains and dirt just latch on to it. Very unhappy. Promised a lot, but didn't deliver. What to do now?

Disappointed – I bought this carpet after having my previous carpet down for 25years. I have stains that will not leave. I am not a dirty person and my old carpet handled the traffic well. It looks terrible and it is embarrassing to have people see the carpet. The carpet I chose because of the stain resistance, pet friendly, the look, the colour, the material it is made of. But I am so disappointed. I would not recommend this carpet to anyone.

Very Unhappy – We had Scenic Walk Solitaire carpet laid 3.5 years ago. We stipulated that it had to be for high traffic areas and the sales man assured us it was. After about 2.5 to 3 years the carpet started tracking and no amount of care would bring it back. It now looks as if it has been in use for years, very unsightly. It also forms "waves" when vacuumed.… Read more

The wastage was unbelievable when it was laid. Would not use this brand of carpet, or the outlet that sold it to us ever again.

April 25th 2018 Update: Follow-up To Previous Review

Our first post was 29 Nov 2017. Received reply from feltex early 2018. After numerous emails and phone calls, (the retail outlet didn't want to know about the problem) we had a feltex rep call in on us 7- 2 - 2018. He sort of suggested it was our fault/that's what carpets do, and he could not see any problem. He took a sample of the carpet to be "tested" in their fantastic machine in Melbourne. As stated, that was 7 - 2 - 2018. It is now 23 - 4 - 2018 and we have not been contacted, received a phone call or anything from feltex. Extremely poor back-up service. Do not buy this carpet as it appears once you have paid your money, you are on your own, and every excuse is used to dodge doing anything about problems, as can be seen from other reviews on this company and their product.

So Soft! – I love my new Redbook Green Carpet and so does everyone who has seen it. It's so soft, I just want to lay on it. Andersons Carpets in Townsville did a fantastic job!  Show reply

Love it – We've had this carpet for a year now and it's brilliant. We are moving house shortly and have ordered it for the new house. It's easy to remove stains with warm soapy water.  Show 2 replies

Disappointed – Just over 2 years ago I had the Redbook Discovery carpet laid in my home. I stipulated at the time I needed a carpet that was hard wearing and most of all stain resistant as I had grandchildren and pets I was assured that this carpet met my criteria.. to say that I'm disappointed is an understatement, anything and every thing stains, even the… Read more

water that I use to clean the stains but even then the actual stain remains too! I'm not in a financial position to spend that sort of money (may not be much to some) on something I consider a big investment to my home to have it underperform in such a way...

Just installed, so soft – We recently had Redbook Mountain View, extra heavy duty carpet installed. We are very happy with it so far, it is very soft and nice to walk on and was installed well.  Show reply

We love the look and feel of it – We have only had our carpet for 2 months now and so far it is what it is supposed to be. It is soft, vaccums beautifully, and has stayed clean with 4 kids and one cat. I just hope it stays this way. I don't have any negative things to say about it. I have read people say they can't use a dyson on this carpet but We have a dyson vaccum cleaner with… Read more

a turbo head and it works well as long as turbo head is turned on if it's off it won't budge. Like the feel, warranty and it looks great. Quite expensive but worth it if it delivers.