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Redbook Green Carpets

Redbook Green Carpets

2.9 from 20 reviews · View Statistics

Reviews

  • Job Satisfaction
    3.5 (2)
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Helen

HelenSydney, NSW

Beautiful soft feel under foot. Excellent customer service from installer and from Carpet One Engadine.

published

Excellent customer service from installer and from Carpet One Engadine. Carpet company advice about colour choice was perfect. The Redbook Green Carpet was only installed a few days ago, but we are extremely happy so far, it really gives our home a lift and is so soft under our feet.

Floor Types PurchasedCarpet
1 comment
Feltex Carpets
Mary H.Feltex Carpets

Hi Helen,
Thank you for your review! We hope you enjoy your new carpet for years to come!
Kind regards,
Mary

The reviewer stated that an incentive was offered for this review

Helena

HelenaMurrumbidgee Region, NSW

VERY DISAPPOINTED

published
Incentivised ReviewNo
3 comments
Helena
Helena

Adding further to the above, the carpet seems loose and rippled in parts.

Feltex Carpets
Mary H.Feltex Carpets
Helena
Helena

Hi Mary, thank you for your reply. Yes I have contacted the store and they are to inspect my carpet on Monday 7th Sept. As you suggest, I will ask them for a claim number. I will also email you further details.

Cheryl

CherylSouth East Queensland, QLD

Excessive Stretching/Loosening of Carpet is not covered by Warranty

published
Incentivised ReviewNo
1 comment
Feltex Carpets
Mary H.Feltex Carpets
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Very unsatisfied customer

published

We went to purchase a wool carpet and were told that the Red Book polyester carpet would out rate the wool carpet. They said it would not flatten as it bounced back up. Although this carpet has a 10 year warranty, this does not include the fact that it had flattened terribly within 6 months and looked dirty and old. We don't have kids or animals, but to think that a manufacture is happy with a carpet that does this as long as it doesn't wear down to the base of the carpet makes me think that they have no pride in their product. The independent inspector said darker the carpet the worse it will look. I was told that synthetic carpet would wear better even though cheaper. Buyer beware

Incentivised ReviewNo
4 comments
Feltex Carpets
Mary H.Feltex Carpets
Leonie
Leonie

It was a store rep from wizard tiles who is no longer there.

Feltex Carpets
Mary H.Feltex Carpets

Ok thank you I will look into this and see that they get the correct trainning on the products they sell.
Regards

Daryl

DarylMetropolitan Adelaide, SA

  • 2 reviews

Love the Luxurious Feel

published
Job Satisfaction
1 comment
Feltex Carpets
Mary H.Feltex Carpets

Hello Daryl, thank you for your feedback and we are confident that everything will work out for you. Enjoy your new carpet for many years to come.
Kind regards
Mary

The reviewer stated that an incentive was offered for this review

HM2

HM2Greater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 4 likes

Very disappointing

published
Job Satisfaction
Incentivised ReviewNo
1 comment
Feltex Carpets
Mary H.Feltex Carpets
lisa

lisa

  • 2 reviews

Fantastic carpet 8 years on!!

published

We installed our carpet in 4 bedrooms a living area & long hallway..2 also have 2 large dogs who sleep indoors.
The carpet is still wonderfully soft & gets comments from our many visitors .
It vacuums well & when we have marked or stained it ...followed the instructions to the letter with as new results !
There was even a particularly bad stain that i allowed to dry & repeated cold water gentle circular motion treatement 4 or 5 times over a month . The stain completely disappeared.
No stains remain on this carpet . Love it will buy again for new home .

1 comment
Feltex Carpets
Mary H.Feltex Carpets

Hi Lisa,
How wonderful that you are as happy as we are about the look and feel of our carpet.
Thank you for taking the time to write a review.

Misleading and deceptive advertising by Feltex - worst and most expensive carpet we have ever purcha

published
1 comment
Feltex Carpets
Mary H.Feltex Carpets
Disappointed

DisappointedBrisbane

  • 2 reviews

Luxurious

published

Soft and luscious. Very comfortable to stand and sit on. Too thick for my vacuum so might need to change it. Hope it lasts as long as the previous carpet. Happy with my choice so far, time will tell if I selected a good product.

1 comment
Feltex Carpets
Mary H.Feltex Carpets

Hi Disappointed, we are extremely excited to know that your new carpet is so thick and luxurious. We also thank you for taking time to provide us some feedback.
many thanks.

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  • Verified customer

So luxurious

published

Love it purchased in Gisborne, so, so soft. Love the colour, love the feel, love that it’s Australian, the warranty and the environmental factors.
Everyone whom has seen it comments on how great they think it looks and are utterly amazed at how soft it is.
Highly recommend Redbook green Scenic rise colour is Horizon. Layed on the best underlay for best results.

1 comment
Feltex Carpets
Mary H.Feltex Carpets

Hi EH64,
what fabulous feedback, thank you for taking the time to do this. We know you will be enjoying your carpet for many years to come.

The most deceitful advertising it is unbelievable

published

Do not buy this carpet. Just read the bad reviews on this site - then multiply them by a million and it still won’t fairly explain how gross this carpet gets. The claim that it cleans with water is an absolute disgrace. I won’t buy anything from feltex ever again.

1 comment
Feltex Carpets
Mary H.Feltex Carpets
Chriscaroline

ChriscarolineMelbourne

  • 7 reviews
  • 8 likes

Worst carpet ever, warranty worthless

published
3 comments
Feltex Carpets
Mary H.Feltex Carpets
Chriscaroline
Chriscaroline

Have emailed you the requested details 24/3/2018. Not sure why it has taken posting a public review to get your company interested in addressing our complaint.....

Chriscaroline
Chriscaroline

Still awaiting a response.....

Red book carpet in Geelong

published

We have been having the same problem as the first woman. Marks easy and spots just pop up on the carpet. It is like stains and dirt just latch on to it. Very unhappy. Promised a lot, but didn't deliver. What to do now?

1 comment
Feltex Carpets
Mary H.Feltex Carpets
Cathie

CathieCambewarra

Disappointed

published

I bought this carpet after having my previous carpet down for 25years.
I have stains that will not leave.
I am not a dirty person and my old carpet handled the traffic well.
It looks terrible and it is embarrassing to have people see the carpet.
The carpet I chose because of the stain resistance, pet friendly, the look, the colour, the material it is made of.
But I am so disappointed. I would not recommend this carpet to anyone.

6 comments
Feltex Carpets
Mary H.Feltex Carpets
Cathie
Cathie
Feltex Carpets
Mary H.Feltex Carpets

Dear Cathie,
If you send through some contact details through to social.media@godfreyhirst.com we can discuss these issues with you in depth to hopefully get a resolution.
Many thanks

Very Unhappy

published
1 comment
Feltex Carpets
Mary H.Feltex Carpets
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Chase

ChaseTownsville

So Soft!

published

I love my new Redbook Green Carpet and so does everyone who has seen it. It's so soft, I just want to lay on it. Andersons Carpets in Townsville did a fantastic job!

1 comment
Feltex Carpets
Mary H.Feltex Carpets

Love it

published

We've had this carpet for a year now and it's brilliant. We are moving house shortly and have ordered it for the new house.
It's easy to remove stains with warm soapy water.

2 comments
Feltex Carpets
Mary H.Feltex Carpets

Hi Judy,

Many thanks for taking the time to review your new Redbook green carpet. We are delighted to hear you are enjoying it and wish you all the best comfort for years to come!

Judy
Judy

Actually, I just remembered it’s not warm soapy water, but just cold water that removes stains.

Mel

MelAdelaide

Disappointed

published

Just over 2 years ago I had the Redbook Discovery carpet laid in my home. I stipulated at the time I needed a carpet that was hard wearing and most of all stain resistant as I had grandchildren and pets I was assured that this carpet met my criteria.. to say that I'm disappointed is an understatement, anything and every thing stains, even the water that I use to clean the stains but even then the actual stain remains too! I'm not in a financial position to spend that sort of money (may not be much to some) on something I consider a big investment to my home to have it underperform in such a way...

1 comment
Feltex Carpets
Mary H.Feltex Carpets
Max

MaxMelbourne

  • Verified customer

Just installed, so soft

published

We recently had Redbook Mountain View, extra heavy duty carpet installed. We are very happy with it so far, it is very soft and nice to walk on and was installed well.

1 comment
Feltex Carpets
Mary H.Feltex Carpets

What fabulous news , hope your feet are enjoying the new softness

We love the look and feel of it.

published

We have only had our carpet for 2 months now and so far it is what it is supposed to be. It is soft, vaccums beautifully, and has stayed clean with 4 kids and one cat. I just hope it stays this way. I don't have any negative things to say about it. I have read people say they can't use a dyson on this carpet but We have a dyson vaccum cleaner with a turbo head and it works well as long as turbo head is turned on if it's off it won't budge.
Like the feel, warranty and it looks great.
Quite expensive but worth it if it delivers.

Questions & Answers

Trudy

Trudyasked

I am considering buying Redbook Green carpet for my new home. Reading the reviews suggests there are stretching issues which are not being addressed by the manufacturer. After getting a quote, the supplier tells me that this carpet is being discontinued. One could surmise that the issues raised about this carpet, are the reasons behind this move. I cannot afford to buy this carpet and then have to spend more money maintaining it, in terms of stretching.
Thanks Trudy

No answers
Cheryl

Cherylasked

It has been 5 years since we purchased Redbook Green 100% Triexta carpet which we paid more than planned to have the lifetime/25 year warranty which we thought valuable at the time. Unfortunately we have been told that that the warranty is limited and doesn't cover us for the issue we currently have. We have no stains or colour issues and no particular wear problem (and love the carpet) but do have some serious ridges/wrinkles in all 5 carpeted rooms, some rooms worse than others. The issue has been happening for a long time but has been getting worse and worse to the point where some of the ridges are tripping hazards which prompted me to act on it.

I recently contacted the supplier and we were told that the loosening of the carpet is not covered by the Redbook Green warranty and that installation only has 12 months warranty (something that is not noted in the paperwork provided). We are at the point of having quotes from installers to have the carpets stretched and reinstalled but, having spent a considerable amount to purchase the carpet and have it installed, I really don't want to be spending that much money every couple of years (on top of the hell of having to move all the furnishings out of 5 rooms each time).

After reading some of the comments here, it seems this carpet loosening is probably a manufacturing fault since we do nothing that might cause the loosening other than walking on the carpet. I have never had this happen with any other carpet and have never until recently heard of it ever happening. The supplier seemed to not want to approach the manufacturer about it as was adamant it was not covered by the warranty. I'm not sure now the point of paying for a longer warranty if it doesn't cover issues with the carpet. Is there a suggestion for what might be done other than paying for stretching and reinstallation every time this occurs?

No answers
Deborah W

Deborah Wasked

We had a Feltex "Mountain View" colour Damper installed in january 2016. We were delighted with it until we had an accident with a glass of red wine. We did our best but eventually called in a carpet cleaner, listed as a member of the Sydney carpet cleaning professionals association, who steam cleaned it. Stain went but about 6 months later carpet got several bad wrinkles. We called ABC Carpet Court where wee bought it. They were very helpful, but explained we were out of guarantee period and arranged carpet layers to restretch it for $1,100.
However more wrinkles are starting to come. What should I do now? The carpet cost $8,000 but I don't want to spend $1.100 every couple of years to get it re stretched. Is it better just to get a new carpet?
Grateful your advice
Deborah

3 answers
HM2
HM2

Hi Deborah, sorry to hear about the red wine :(. I really don't know what to suggest but perhaps look up your warranty details on google or any paperwork you signed/have? I have different carpet and mine was animal urine, so a different situation.
You could contact head office at Feltex Godfrey Hirst. They are located in Geelong, Victoria. They are very helpful and they may be able to assist you?
Best of luck, Heather

Feltex Carpets
Mary H.Feltex Carpets

Hi Deborah W,
I would like to look into this a little further with you.
Please can you email your best phone contact details to social.media@godfreyhirst.com
That way we can dig a bit further to your particular needs. You can also request a Consumer Inspection Form from your retailer to be emailed to our Aftersales Department on your behalf.
Kind regards Mary

Deborah W
Deborah W

Thank you Mary I'd really appreciate you looking into it a little further.
I'l ask the retailer for a Form.
Deborah

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