2Regal Sleep

Regal Sleep

 Verified
2Regal Sleep
4.7

1,257 reviews

PositivevsNegative
93% · 1,16981 · 6%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
4.3
Shipping
4.2
Customer Service
4.7
Comfortable, supportive products
Helpful customer service

Reviews

1,257 reviews
Rae
Rae
  Verified VIC, Springvale

WARRANTY IS A SHAM

We purchased an expensive mattress in Dec 2018 from the Highpoint retail store. We now have issues and the ONE time I could get anyone on the phone from the Springvale telephone number, I was told to submit an online warranty. I did exactly that and have emailed and tried numerous times to call, all with NO RESPONSE. I attempted again today and no response from the listed number.
Our next step is to refer this company to Consumer Affairs Vic. We do not recommend this company for their after sales or warranty service. Show details
Glenn
GlennGreater Melbourne (Outer), VIC22 posts
  Regal Sleep
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Renk
Renk
  VIC, Frankston

Worst mattress ever!!!

We bought the healthy life mattress and after 6 months it’s unbearable we have constant back pain and they will not do anything unless there is a measured 40mm dip in it. If you lay across it you would think you are lying on a speed hump. Don’t waste your money! Poor quality and no service. Shame on you Regal Sleep. The only good thing were the sales staff at the Frankston store. Show details
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Sam
SamGreater Melbourne (Outer), VIC6 posts
  VIC, Frankston

Warranty is fake

Don't trust the warranty. They would try to avoid from warranty claims. Show details
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We have been making mattresses for almost 35 years in Melbourne. We always as the manufacturer try our best to help customers with a solution. Please contact us at Warranty@regalsleep.com.au

Cheryle S
Cheryle SAU2 posts
  SA, Colonnades

Never again

Bought a mattress about 4years ago and spent a lot of money i today went out and bought a new mattress ours is lumpy hard and very uncomfortable I bought this mattress I. Adelaide and of course the shop is closed now Show details
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james.drougas.3
james.drougas.3Greater Melbourne (Outer), VIC11 posts
  VIC, Croydon

Saggy, lumpy, hot mattress

Bought a few years ago, just haven’t gotten around to writing a review.

The mattress sleeps extremely hot, impacting my ability to get comfortable.

It is also very lumpy and sags, despite turning the mattress frequently as instructed. This has ended up causing me a lot of back pain, just adding to the continued discomfort.

Too bad the store has now close as I feel there is no recourse. I spent around $3500 on this queen size mattress, and it is disappointing. Show details

Customer Service
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Baz
Baz2 posts
  Verified Online store

Sensational beds

Bought two beds two years ago, King Healthy Life Precision and a Classic Kingsize mattress and base.
Couldn’t be happier with purchase, waited two years before this review. Recommend. Show details ·  1
Artemis
Artemis24 posts
  Physical store
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kyatesbell
kyatesbellGreater Melbourne (Inner), VIC3 posts
  VIC, Pakenham

Great mattresses!! Had 2 for last seven years

My husband and I bought 2 top of the range mattresses 7 yrs ago now from Cranbourne and have loved sleeping on them and found them to be very comfortable and great support. We bought the Healthy life plush. My 94 yr old mum has just purchased an ultra plush in the middle of the range because we loved them so much. Thanks Kay from Pakenham store for the great service!! Show details ·  1
Rohan
RohanSouthwest, VIC12 posts
  VIC, Springvale
Product Quality
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Christine
Christine
  VIC, Frankston

Fantastic customer service from store and office

I am so happy with how Regal Sleep Solutions dealt with my warranty claim. My problem was rectified within ten days.
Everyone I dealt with was so helpful and professional from the store to head office and the delivery drivers.
I will continue to recommend this company to family and friends. Thankyou. Show details ·  1
Frances
FrancesSoutheast, SA8 posts
  SA, Churchill
Customer Service
Vince C.
Vince C.Greater Melbourne (Metropolitan), VIC7 posts
  VIC, Hoppers Crossing

Poor quality

Not recommended after 2 years stil can't get a good night sleep wake up with back pain witch ive never had before i bought thispoor quality don't buy one of these Show details
Customer Service
Sue
Sue2 posts
  VIC, Fairfield

This is my second bed from Regal .. fantastic

We had our last Regal bed for thirty years. Saw the brand and decided this was where we planned to buy our new bed. Very pleased. The customer service was excellent. She could not help enough. Ended up with a topper too. Very comfortable. Show details
Katie
KatieGreater Melbourne (Inner), VIC18 posts
  Regal Sleep

Worst bed purchase ever, in constant pain!

I purchased the top of the range mattress after my old dodgy chiropractor recommended me to Regel. I unfortunately have been in so much pain and have no energy due to this, I missed the offer to return the mattress so I’m stuck with it. I wake up every morning in pain in my neck and hips, I’ve never slept on a mattress so uncomfortable which has this effect! Extremely dissatisfied I spent a good chunk of money on this mattress to make my health conditions worse.

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Questions & Answers

Jubber S.
Jubber S. · Regal Sleep

Bought a regal non turn mattress queen size, using it for 3nights and it doesn't provide the comfort of a good night's rest coz every morning me& my wife's bodies are sore and ache of the hardness of the mattress,I called the shop& they say the don't return mattresses, can you help me with this, email jussy.shy@gmail.com

Mark
Mark · Regal Sleep

Do you still sell bed heads?

Feeling Tired
Feeling Tired  

The shop fronts all closed down
I would be looking somewhere else i would not buy a bed from them ever

Gail
Gail · Regal Sleep

I purchased your chiropractic suggested mattresses due to a recommendation by my son-in-law Dr Mike Haworth. I visited the Frankston store as my mattress sagged in the sides with a large centre lump. It was recommended that I contact HO to have the mattress returned to the factory. Bearing in mind there was a lifelong guarantee, this was to take place after the mattress was sanitised, Covid happened and no return date was offered. This mattress is no longer comfortable as of the large body indentations. Please suggest a solution
Thank you
Gail Wilson
Purchased end December 2015 or early 2016

Feeling Tired
Feeling Tired  
Dee
Dee  

We are in the same situation- regal aren’t responding to anything

Susan L.
Susan L.  

which is the best mattress for bad backs

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Details

About Regal Sleep

Regal Sleep is an Australian sleep product manufacturer and retailer. Their product range includes mattresses, pillows, mattress protectors, and bed bases. All of their mattresses are 100% Australian made and sourced.

Mattresses in the range come in a box, and have a 120 night trial which entitles customers to changing or returning their mattress after the 30th night and before the 121st night.

Points of praise:

  • Most reviewers found that Regal Sleep’s products were comfortable and supportive.
  • They also said that they experienced great customer service from both the store and the office, with reviewers saying that staff were friendly and helpful.

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