Reviewer Photos & Videos
Great customer service, locally made, and great product!
We bought our mattress a couple of weeks ago from the Springvale store. The customer service was terrific - very knowledgeable about the products, provided us with tips on choosing the right bed for our preferences, and not pushy. We were very happy to hear the beds were made in Springvale also. Delivery was a breeze - had direct communication with the delivery driver and he came the exact time he said he would. Bed is super comfy. Would recomend
- VIC, Pakenham
- Verified customer
Worst Mattress we have ever bought
Purchased August 2017. About to throw it out as we constantly wake up sore through night. Tried medium firm mattress in-store, staff were friendly. One that was delivered felt softer. Felt like I was drowning in it. Spent $1500 asked if I could return it five days into sleeping on it. Was told it is like getting used to a 4WD when you used to drive a sedan. I ended up sleeping in spare bedroom. Three years of misery.
need sleep regal can help
Hi my new bed was crap the solution Regal Sleep replaced the matterras in super quick time and no charges for delivery no proof of purchase because it's on computer the store was easy to find and walk around the staff were very good on product and best of all no delivery charges ever
Service in the shop was excellent and we are very happy with the bed base. Delivery from A1 Transport was terrific. They gave us a window of 2 hours the day before then messaged us when they were 4 minutes away. Both delivery drivers were cheerful and very helpful. Thank you, it’s great to receive excellent service. Sue
- VIC, Fairfield
- Verified customer
Great service, great product
Wonderful service by Sue at the Fairfield store. Extremely helpful and no pressure at all. She guided us through the options and encouraged us to try the mattresses and spend as much time as we wanted in doing so. We are very happy with our choice which is the Exquisite Super Firm Queen mattress. Delivery was on time by two friendly and helpful guys who moved the old mattress off our bed base and placed the new one on. Would highly recommend Regal.
Kevin & Ben from the Frankston store were very helpful & lovely to deal with.
We purchased 1 x King mattress for ourselves & 1 x Queen for our daughter for her birthday and the Queen mattress was delivered the same day!
Delivery & removal of our old mattresses was included.
Thank you Kevin & Ben!
The reviewer stated that an incentive was offered for this review
More than advice - a professional service
Great advice from Kay (and Michelle). We felt very confident that our future sleep comfort was the ONLY driver of advice. There was no pressure to buy a particular range, and we came away completely happy with what we bought. Thank you, Kay (and Michelle). (Looking forward to sleep!)
Excellent customer service
I had great customer service from Chhean at Regal Sleep at the Churchill Centre. She answered all my questions and took the time to explain the differences between mattresses. Would high recommend.
Thanks Regal staff, particularly Anthony
Staff in store we very busy but very accomodating, responsive and answered all my questions. I visited the store several times and they were really hepful each time, particularly Anthony who provided excellent customer service. Store manager was lovely too.
A big thank you to Rebecca and Tony. Tony fullfied his promise and Rebecca was very helpful in finding the right mattress. She was so informative, polite, patient and helpful. Great service and a great buying experience!
Regal sleep at Belmont was fantastic the service l received from Janine and Carol was excellent, they fulfilled all my concerns. I’m Having the best nights sleeps the mattress is so comfortable.
Great range of Matress's at the Cranbourne store, the product was amazing for my elderly father, purchased the Wellness luxury matress firm. Luke was extremely helpful, pleasant to deal with, and knowledable- it was a no brainer! 15yr warranty 365 day exchange, i made a purchase and will be again. HAPPY CUSTOMER thank you Luke.
Fantastic Service and Advice
A big thank you to Anthony for his advice and help in finding the right mattress. He was so informative, polite, patient and helpful. Great service and a great buying experience!
Disappointed with lack of communication
Could of done with another sales person as there were 4 of us in the store but once finally served was good
After that downhill.. trying to organise delivery and having to call every time before someone contacted me very disappointed with the service after signing up
- VIC, Nunawading
- Verified customer
Exquisite Firm, worst bed, faulty make, unresponsive.
Good store, great instore customer service.
Poor after support.
Spoke to Hiep and Heath 27 April 2018 about my purchase on the Exquisite Firm. Purchased 16th April 2018 and delivered on the 21st April 2018.
Noticed I have sink into the bed and when I took a closer look, I noticed sections of the mattress have a manufacturing issues. Spring/Spring Pockets are not even. I have attached photos.
I dropped by the Malvern store to try out again.
Great Service and Delivery
Kevin provided great advice and excellent service in store, then promised delivery before end of the week. Delivery arrived on time with the drivers bringing the mattress in and placing on the base.
Don't believe the reviews!
DON'T believe the reviews! They make you write a 5 star review at the time of purchase BEFORE you even get your mattress! 1 year on, our mattress is saggy & uncomfortable. Spend your $$ elsewhere!
Fantastic service and quality products
David was so knowledgeable and generous with his time for me. I couldn’t be happier with my decision - thank you and I won’t hesitate to recommend your store to friends.
A very happy customer
Buying a mattress was complicated until I walked into the Regal showroom. Sue was so patient, knowledgable and helpful, taking the time to explain each mattress. And now the mattress has been delivered I can honestly say that I am sleeping on a cloud.
Great service and on time delivery
Our new mattress was delivered on time and the 2 who delivered took the mattress to our room, took off the plastic & lifted onto the bed. They said it is heavy , it's easier if we do it. I recommend Regal Sleep.
Questions & Answers
Do you remove and dispose of the current matress
what is your return policy, are you refund money if the mattress is not comfortable and saggy before one year
Can I still by a double bed online form a Melbourne store and have in delivered.
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