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Regal Sleep Solutions

Reviews

4.8

1,129 reviews
5
(1,053)
4
(30)
3
(5)
2
(13)
1
(28)
  • Product Quality
    4.6 (178)
  • Return Claim MadeYes (6) · No (182)
  • Warranty Claim MadeYes (9) · No (173)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Shipping
    4.7 (3)
  • Customer Service
    4.8 (177)
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Reviewer Photos & Videos

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Emily b.

Emily b.

  • 2 reviews

Great customer service, locally made, and great product!

published

We bought our mattress a couple of weeks ago from the Springvale store. The customer service was terrific - very knowledgeable about the products, provided us with tips on choosing the right bed for our preferences, and not pushy. We were very happy to hear the beds were made in Springvale also. Delivery was a breeze - had direct communication with the delivery driver and he came the exact time he said he would. Bed is super comfy. Would recomend

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale
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Liss R

Liss RGippsland, VIC

Worst Mattress we have ever bought

published

Purchased August 2017. About to throw it out as we constantly wake up sore through night. Tried medium firm mattress in-store, staff were friendly. One that was delivered felt softer. Felt like I was drowning in it. Spent $1500 asked if I could return it five days into sleeping on it. Was told it is like getting used to a 4WD when you used to drive a sedan. I ended up sleeping in spare bedroom. Three years of misery.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPakenham
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Grahame

GrahameSouth Australia

  • 2 reviews

need sleep regal can help

published

Hi my new bed was crap the solution Regal Sleep replaced the matterras in super quick time and no charges for delivery no proof of purchase because it's on computer the store was easy to find and walk around the staff were very good on product and best of all no delivery charges ever

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMount Barker SA
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Excellent service

published

Service in the shop was excellent and we are very happy with the bed base. Delivery from A1 Transport was terrific. They gave us a window of 2 hours the day before then messaged us when they were 4 minutes away. Both delivery drivers were cheerful and very helpful. Thank you, it’s great to receive excellent service. Sue

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFairfield vic
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Happy shopper

Happy shopperGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great service, great product

published

Wonderful service by Sue at the Fairfield store. Extremely helpful and no pressure at all. She guided us through the options and encouraged us to try the mattresses and spend as much time as we wanted in doing so. We are very happy with our choice which is the Exquisite Super Firm Queen mattress. Delivery was on time by two friendly and helpful guys who moved the old mattress off our bed base and placed the new one on. Would highly recommend Regal.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFairfield, Victoria
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Excellent service

published

Kevin & Ben from the Frankston store were very helpful & lovely to deal with.

We purchased 1 x King mattress for ourselves & 1 x Queen for our daughter for her birthday and the Queen mattress was delivered the same day!

Delivery & removal of our old mattresses was included.

Thank you Kevin & Ben!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Roger and Julie

Roger and JulieGreater Melbourne (Metropolitan), VIC

More than advice - a professional service

published

Great advice from Kay (and Michelle). We felt very confident that our future sleep comfort was the ONLY driver of advice. There was no pressure to buy a particular range, and we came away completely happy with what we bought. Thank you, Kay (and Michelle). (Looking forward to sleep!)

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin DFO
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Excellent customer service

published

I had great customer service from Chhean at Regal Sleep at the Churchill Centre. She answered all my questions and took the time to explain the differences between mattresses. Would high recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChurchill Centre, SA
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Hugh

HughGreater Melbourne (Metropolitan), VIC

Thanks Regal staff, particularly Anthony

published

Staff in store we very busy but very accomodating, responsive and answered all my questions. I visited the store several times and they were really hepful each time, particularly Anthony who provided excellent customer service. Store manager was lovely too.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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Gigi S.

Gigi S.Greater Melbourne (Outer), VIC

Great buy

published

A big thank you to Rebecca and Tony. Tony fullfied his promise and Rebecca was very helpful in finding the right mattress. She was so informative, polite, patient and helpful. Great service and a great buying experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Morang
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Quality Production

published

Regal sleep at Belmont was fantastic the service l received from Janine and Carol was excellent, they fulfilled all my concerns. I’m Having the best nights sleeps the mattress is so comfortable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBelmont, Victoria
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Alla

AllaGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent service

published

Great range of Matress's at the Cranbourne store, the product was amazing for my elderly father, purchased the Wellness luxury matress firm. Luke was extremely helpful, pleasant to deal with, and knowledable- it was a no brainer! 15yr warranty 365 day exchange, i made a purchase and will be again. HAPPY CUSTOMER thank you Luke.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCRANBOURNE VIC 3977
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Tina

TinaGreater Melbourne (Outer), VIC

Fantastic Service and Advice

published

A big thank you to Anthony for his advice and help in finding the right mattress. He was so informative, polite, patient and helpful. Great service and a great buying experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale Vic
See all answers
Jack

JackSouth Australia

  • 2 reviews

Disappointed with lack of communication

published

Could of done with another sales person as there were 4 of us in the store but once finally served was good
After that downhill.. trying to organise delivery and having to call every time before someone contacted me very disappointed with the service after signing up

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationChurchill Rd SA
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Cath C

Cath CAU

  • 4 reviews

Exquisite Firm, worst bed, faulty make, unresponsive.

published
  • +4
Product Quality
Warranty Claim MadeNo
Store LocationNunawading Store
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Great Service and Delivery

published

Kevin provided great advice and excellent service in store, then promised delivery before end of the week. Delivery arrived on time with the drivers bringing the mattress in and placing on the base.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Don't believe the reviews!

published

DON'T believe the reviews! They make you write a 5 star review at the time of purchase BEFORE you even get your mattress! 1 year on, our mattress is saggy & uncomfortable. Spend your $$ elsewhere!

Customer Service
Product Quality
Vanessa

Vanessa

  • 2 reviews

Fantastic service and quality products

published

David was so knowledgeable and generous with his time for me. I couldn’t be happier with my decision - thank you and I won’t hesitate to recommend your store to friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Nic B.

Nic B.Greater Melbourne (Inner), VIC

A very happy customer

published

Buying a mattress was complicated until I walked into the Regal showroom. Sue was so patient, knowledgable and helpful, taking the time to explain each mattress. And now the mattress has been delivered I can honestly say that I am sleeping on a cloud.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalvern
See all answers

Great service and on time delivery

published

Our new mattress was delivered on time and the 2 who delivered took the mattress to our room, took off the plastic & lifted onto the bed. They said it is heavy , it's easier if we do it. I recommend Regal Sleep.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Ron lee

Ron leeasked

VIC, Belmont

Do you remove and dispose of the current matress

2 answers
Grahame
Grahame

Don't know each store has its own rule's so you have to ask if they don't and the beds not dirty try asking St Johns if they would like it.
Hope this helps Grahame

Fiona123
Fiona123

They have just told me AFTER PURCHASE that they will NOT take away the old mattress. COVID-19 is the excuse

Samanthi D.

Samanthi D.asked

Sleep Solutions

what is your return policy, are you refund money if the mattress is not comfortable and saggy before one year

No answers
Sherylee

Sheryleeasked

Online store

Can I still by a double bed online form a Melbourne store and have in delivered.

No answers

Get an answer from our members and Regal representatives

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