Reviewer Photos & Videos
Excellent Service in so many ways.
Sales and information service was awesome. Sue explained all the differences in bed ranges, and what we should get. Then she gave us a great deal.
Then when one of the bed bases was delivered with a slight defect, I simply sent a few photos and they didn't question anything. Came back 2 days later with a new base.
Their drivers were awesome - came on time both days, so positive and respectful, they went to a lot of trouble to not do any damage when lifting the mattresses and bases and bringing them upstairs, took away all the plastic and rubbish, put the legs on the bases and were done in a flash. Seriously brilliant service.
cant wait to sleep on our new Mattress
the store was easy to find, it is inside Colonnades shopping centre
Keish was so helpful
I am so excited to sleep on our new mattress and wake up refreshed
Informative and friendly
We had been thinking about purchasing a new bed for our son when we walked in to regal sleep. Keish approached us asking if we needed assistance - he was not dismissive of our questions and he shared his knowledge of the mattress construction and benefits. Throughout our visit to the store Keish was not pushy with his words neither did he rush us. Our bed is not yet ready for delivery but Keish has already made us a courtesy call.
I really appreciated Keishs' service it was professional, knowledgable and friendly. His knowledge was extensive and belief in the product he's selling was genuine.
Keish was more than helpful, excellent customer service, and he knows his stuff.
My mattress absolutely awesome as is the memory foam pillow , and delivered on the date as promised.
Great mattress and excellent service
Raegan was a great help once again, we tried a variety of recommended mattresses and chose the Wellness Luxury Firm model. Fantastic firm but not hard feel to it. Excellent mattress.
Looking forward to my new mattress
The help and advice from Keish was exceptional. Guided me through the store to make the right purchase by explaining the differences between mattress. Discount, free delivery and happiness guarantee was a bonus. Thanks agian
Nick was very helpfull and made our decision easy,he was very knowlegable,and most friendly.I would highly recommend the Belmomt Regal store for your new mattress,Nick was fantastic,thanks
Very happy with service/product
Pleased with advice I needed for best mattress for bad back. Great timely delivery & even gave a guestimate time! Great mattress and wonderful to have some price off for physio referral to them. Very happy
Absolutely exceptional service and without a doubt the best bed I have laid in
Greg was incredibly helpful, fitted us to the perfect bed and have the most wonderful service. 10/10 in every sense
Excellent product, excellent service
The range of products was excellent. Navigating the store and range of products was made extremely easy and satisfying by your sales representative Sue.
She was extremely knowledgeable and extremely helpful.
I also found a base for my mattress which I was very happy to have found as I had been looking for quite some time. Both the mattress, and the base were extremely well priced.
The level of service, and knowledge provided by Sue was excellent.
Worst mattress ever
Our mattress is 4 years old and ready for the bin. Bumpy, lumpy and has huge divets. The mattress was replaced 3 times when we first bought it as the mattresses we had kept sinking after a week of use. This last one lasted a few months longer but it was always just terrible quality. Don’t bother with regal sleep solutions. Shattered at how much money we wasted.
Great service from Claudia at Croydon. We got really good advice and are looking forward to delivery. And a good nights sleep
I went in to buy a mattress and your sales lady Reagan was very helpful and understanding that I need a mattress for my son and helped me choose the best one for my budget
Excellent personal service
Claudia at the Croydon store was very knowledgeable, helpful and patient as we took our time in choosing a new bed. We were amazed at how quickly our bed would be delivered to us & look forward to our first night's sleep on it.
Worst mattress I have ever had!
We had brought from regal sleep solutions thinking that we would get a great sleep and the mattress would be great for our backs! How wrong we were. This has been a on going issue with this company and I wish we had never brought the mattress.
The mattress sunk and was like sleeping on mountains. My husband and I ended up with back pains and terrible sleep. The mattress has been changed a few times now over the years and ever time it’s changed the issues just come back.
So if you are looking at buying mattress from regal. Do your self a favour and don't!!!!!
Sam from the Customer Service phone team was amazing !!!!
Great service in the Highpoint store but the after service I received from Sam was outstanding. Polite, professional and genuinely friendly. Service recovery was excellent. The best customer service I’ve experienced in many years I’m a customer for life. Thank you Sam.
Fantastic service from Michael at Colonnades,Saturday 13/2/2021.Very friendly and informative and helpful.
5star all round couldn’t fault anything.Proof will be when I try out my bed.Service was spot on.Informative and friendly .Very happy with service
Regal Sleep Solutions Customer Service
We bought a mattress from Regal Sleep Solutions and had trouble finding the right mattress for us and after 2 years and our second mattress attempt, the second mattress still didn't suit us, so we contacted Regal's Customer Service Team and they agreed to let us choose a third mattress which seems to be the right one.
I have to congratulate the customer service team and Julia for going above and beyond to make sure we were happy with our mattress purchase. Fantastic work Regal!
Great service and product
My elderly father on a walking frame required a new mattress recently. Kay at Moorabbin store was very helpful and caring. Delivery process was also good and dad is very happy with his new mattress. He reports better sleep and less pain.
- VIC, Springvale
Worst mattress and service ever! Do not buy from this company.
I signed up just to leave a negative review to Regal Sleep because of the constant issues we have had with this mattress and this company. If you are reading this and thinking of buying anything from here, do yourself a favor and shop elsewhere and save yourself the stress!
We got a bed in 2019 and by the end of 2019 my partner and I were starting to get an array of body pains and issues. We were in physio's and massages every other week and we never thought that it would be a brand new expensive mattress we've had less than a year. The mattre...ss was sagging on both sides, my partner and I are small and don't weigh much. Fast forward end of 2020 and having spoken to several other friends who have mattresses from this company, ALL of them had the same issues with this bed and company. We moved back to our 20 year old mattress and within a week our bodies were the best they've felt in over a year and we've been having the best sleep. We logged a warranty claim Nov 2020 and we were told the mattress needed to be deep cleaned per Covid-19 regulations and we would be reimbursed. The mattress was cleaned, taken away by Regal Sleep, returned to us and to this day they have not reimbursed us for the cleaning costs despite asking us for our bank details. The mattress came back hard as a rock and again within less than 2 weeks we were back to sleeping on our old mattress. We logged another warranty claim in December 2020 and despite calling the company over 10 times they have not even processed the return almost 2 months later. This company feels like a scam when dealing with them. Warranty centre always will tell you they will call back and never do. They always say they are very busy with warranty's which is why there is months of backlog they need to get through. This speaks a lot about the company and the product alone. We want a refund but are certain they won't as friends of ours who went down were denied one. If you are thinking of buying from here, don't! Stick to the big name brands that have been around for years and are all over Aus.
Questions & Answers
Hi we brought a mattress about a year ago now and it has dipping where we sleep and has become very uncomfortable. We have followed instructions regarding flipping and rotation but dipping has still occurred even though we were assured this would not happen at time of purchase so am extremely disappointed.
Hi Sam, I'm sorry to hear you are experiencing issues with your Regal mattress. Can you send me some details and I'll sort it out, my email is firstname.lastname@example.org. Regards, Sam
Do you make bases with drawers
We certainly do Ysolde, you can purchase online or head into one of our stores for assistance. Let me know if you have anymore questions, Regards Sam West
Can you give me a vague idea of the cost for a king with 2 drawers? Need to check with the CFO.
Always worth checking with the CFO.....the king base with two drawers will cost $1044, we have plenty of options and can do 0-4 drawers for a king size, price will vary. All Aussie made in Melbourne, just like our mattresses! Sam
I forgot to say (for those who don't know) that Dr.Jack Gurman is my chiro. He is, as far as I and my daughter are concerned, the best chiro. ever. Dr.Gurman recommends Regal sleep. Please don't forget to check which beds I purchased and the price, thanks.
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Mattresses||Mattresses||Mattresses||Mattresses|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.