Remitly

Pathetic customer service as they do not check and get any update from their partner bank in receiver bank. They are really don't care while putting you in waiting with out any proper answer.

No way they are a reliable money transfer agent. I transferred a small amount of money in the afternoon. It suppose to be in the account straight away. I got a call from Remitly after 4 hours asking some weird questions for verification purposes! I answered and the agent said, all good, money will be transferred within 2/3 minutes. Got another… Read more

email after 6 hours, asking to upload a photo! No mention of what photo? Called them and the agent asking the same weird questions again. Finally asked for my bank statements. That’s when I lost it. There is no way I’m sharing my bank statements to random strangers. Cancelled my transfer immediately and now waiting for the refund. Avoid at all cost.

Do not use this service! I attempted to send money twice with this business on the first time I was asked for ID (understandable for the first time) I asked on this call if this would be an ongoing issue and I was told no! So I try to send money again to find out that there is a problem again! This time they want to know everything about my… Read more

life! Where I work, how much I earn, the name of my employer. Copy of my bank statement, it’s like I was applying for a loan, be very careful of this company seems like a scam! I went onto Wise and the money was sent and received by my partner in seconds! So advice don’t use Remitly!

just a bunch of scammers no more no less Sent mney to the phillipines a few times to my finace there after returning to Australia Three times no problem fourth time my account was suspended and as their customer non sewrvice department told me they do not have to give a reason for doing so

Attempted to remit birthday money overseas without success. Remitly requirement to provide bank statement is intrusive. Very difficult to understand its Chat (online and phone) facilities.

Tôi đã sử dụng EzyRemit thời gian gần đây và luôn có trải nghiệm rất tốt. Tina luôn nhiệt tình hỗ trợ, mỗi khi có vấn đề với giao dịch, tôi chỉ cần nhắn tin là được giải quyết nhanh chóng. Gia đình tôi luôn nhận được tiền mà không phải chờ lâu.. Tôi rất hài lòng và sẽ tiếp tục tin tưởng sử dụng dịch vụ của EzyRemit

Strangely great experience – Remitly worked so well. I stupidly sent money to Kenya via MPesa before I read these reviews. It actually worked brilliantly but after reading all of these reviews, I'll probably go back to World Remit that I have been using for many years without any issues. I needed to send money urgently and the MPesa gateway that World Remit uses was down. I'd be confident enough to send money via remitly again if it's an emergency.

Remitly is Good – Fast service always with no problem. I read through those negative reviews and am convinced most of those have put wrong receiver information in or try cancel transaction. I have used Western Union and have had trouble with them. MoneyGram is ok, no trouble buy find Remitly easier and smoother to use.

Be careful with using remitly, my account was hacked, lost almost $500. I'm not sure if i'm ever going to get my money back as they seem to be unhelpful, just read some statements but no actual help with regarda to my situation. I worked hard for that money now I don't know if i'm ever going to get it back.

Tried setting up account and money transfer. Account suspended, even before single transaction. Had a chat with a representative, no explanation given. Gave an email complaint. Got a reply after few days, with lot of words, but again no acceptable explanation. Only thing mentioned was that verification could not be done. There are ways to do this… Read more

by contacting customer, but they decide to suspend the account. Never will deal with them again. Absolute waste of time.

Very bad service , make transfer money always cancelled after suspended account, try contact twice but still can not fix the problem, change another money transfer agency everything ok

Remitly is a scam. They appear willing to process fraudulent transfers as long as they can earn a commission. Someone stole my bank account details and registered an account with them to transfer money out of my account. I contacted them immediately to cancel or freeze the transaction, but they told me it had already been completed, even though my… Read more

bank account still showed it as pending. After asking for a large amount of my personal information, they then said they could not do anything to help.

I have never used Remitly and would never consider using it. The ads played on 7 Plus for this product are constant - are they trying to brain wash us into using the service? I must have seen the same ad about a dozen times within 15 minutes while watching a tv show on 7 Plus. Give it a rest.

I have had a situation with Remitly where a transfer was undertaken but for sum reasonable Remitly forwarded the transfer to the recipient. No I have spent hours with there supposed customer service at least 20+ times and spent 15hrs trying to resolve the issue but customer service can do nothing to help because there is a glitch in there … Read more

system that will not allow for the outstanding funds to transferred and Remitly customer service cannot rectify the problem FED UP WITH REMITLY CUSTOMER SERVICE

There is always a technical glitch if you want to make a transfer. Customer service is not centralised and you have to write the whole story again from the beginning when you are stuck in making a emergency money transfer. Insensitive customer support. They always look at the customers from a con point of view. Very bad experience. Never will be dealing with them again. Terrible experience. Never Show details

●They don't guarantee that the merchant or a patron that bought a service or the products. •Use PayPal, they protect both parties, and they refund quickly, and your money is insured. ●The scammer gets to keep the funds because on their terms and conditions, it stated you need to know the person before transferring funds, but these days, who… Read more

knows everyone and then they state merchants you need to pre-pay for a service or product. We have to put trust in the merchant on delivery this service or product

• PayPal service and product are insured at all times. In case you don't receive your transaction money, it will be returned to you.

●Remity terms and conditions, as you need to know the person you're transferring funding to on the app, don't show up as important legal documents where you need to read and agree to the terms to continue using Remity when opening this account, it doesn't.

●Who knows every person in this world, and we are all strangers, and normally this transaction has to be with trust, patience, and resilience. Or at least an assurance on both parties that they will uphold their end of the bargain.

●This site, Remity, is attracting criminals to launder funds for criminal funding around the world. Because it has low security on transactions. It is a home where criminals can make their claim on innocent people's hard-earned cash and innocent and broken personalities are prey upon.

●I think keep well away from this Remity. They are more interest is transaction interest than in the patron's transaction safety. They have terms and conditions to protect themselves and criminals who use this app. And plus I was told I have 5% chance of getting my money back, that's no hope. They gave up before it even started and threw it into the too-hard basket. And look after criminals. And if I were rating it, I wouldn't even give it a star.

Stay away from this company. I strongly recomnend not using this company for international funds transfers. After explaining to the agent that the funds were for a trusted friend, the transfer was nor allowed. Upon explaining the situation to 'customer support,' they simply supported their agent's error and would not allow the transfer. Then to… Read more

add insult to injury, they irriversibly suspended my account without notification. I only found out when I tried to login. I again contacted them to appeal against this unjust treatment, only to be responded to with what looked like a AI generated letter full of excuses, and again backing their agent leaving me the customer out in the cold with a permenently closed account. Shocking treatment in deed!

The experience has been absolutely unacceptable. I travelled overseas with a small child and sent money to myself for medical treatment and accommodation, intending to pick it up in cash once abroad. Instead, my account was suddenly suspended. I had to pay extra for international roaming and spend an excessive amount of time on the phone trying… Read more

to resolve the issue. When I finally managed to speak to a manager, I was informed that my account had been permanently suspended simply because I used my second debit card — which is also under my name and had already been verified. Before the suspension, I completed every verification requirement, including the video verification, ID check, and bank statement submission.

Throughout the process, I was repeatedly told that my account was “under review” and that I would be updated. That never happened. Instead, I ended up overseas with a small child, unable to access my own funds, and completely stuck because of their actions. It is unacceptable that they can close your account at any time, without proper communication or a valid reason, especially when it puts your safety and well-being at risk.

To make matters worse, I was told that this decision cannot be changed and that I am not allowed to open a new account. Please stay away for your own safety.

Pathetic service put my wife's life in danger over a small amount of money all the nonsense questions to answer to get transfer approval never freaking use them again and referring them to my lawyers

My account suspended without reason and my money got stuck for 10 days in 2 cancelled transactions.On calling the helpline they said they will activate the account in 48hrs after I provided my bank statement when requested.My account stayed inactive for 3 days and money stuck and then after multiple conversations I one day got an email that they… Read more

have deactivated my account and they cant provide a reason! There is no transparency at all and I being customer wasnt even informed about my own account rpoeprly. So bizzare and iunprofessional! I am raising a complaint against them.

I am terrified with Remitly. They have allowed someone to hack into my account and try and make three transfers without confirming any of the details with me. The scammer was even allowed to change my password. I have not shared any details of my account with anyone. It is disappointing and terrifying,. If it was not for the Bank that blocked… Read more

these transfers I would have been out of pocket by at least $6000.00. Very Disappointing. There was no two way authentication to know if the person was me or someone else. Charmaine