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Remitly

Remitly

1.4 from 15 reviews · View Statistics
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Reviews

1.4
15 reviews
5
(0)
4
(2)
3
(0)
2
(0)
1
(13)
  • Transparency
    1.9 (12)
  • Rates and Fees
    2.3 (12)
  • Timeliness
    1.5 (14)
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Dale
DaleSouth East Queensland, QLD
  • 8 reviews
  • 9 likes

Misleading and disappointing service

published

The service does not support business transactions. Yet has drop boxes that include the option for a business transfer when indicating what the transfer is for. Also you can apply to increase your daily limit. Then wjen you state you are trying to do business they will close your account, charge high fees and give no reason other than read the fine print.

Transparency
Rates and Fees

Horrible. FRAUDULENT BUSINES

published

One of the customer representatives hung up without even clarifying details. Without any reason suspended the account and did not even have any explanation for it. And took my money without approval. On asking for proper explanation the customer representatives hung up on me. Very rude. Definitely scammers. Never send money through them NEVERRR.
THE NAME of the Customer representatives was KARL

Transparency
Rates and Fees

Pathetic, bunch of scammers

published

They reject transactions constantly and when you cancel the account, they charge you with all your transactions, nobody bothers to give an answer or be accountable when contacted. Definitely. Scammers

Incentivised Review No
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Poor company. Stay away from them

published

If I can rate it with 0 star, I will. This is the most terrible money transfer company I have ever used. Only transfer a $500 AUD and it took more than 10 days but still have not received anything. Call them 4 times they always said the fund will be available in the next 24hrs. Very horrible service, useless staff, wasting your time. I dont recommend.

Transparency
Rates and Fees
Tien T.
Tien T.Australian Capital Territory
  • 2 reviews
  • Verified

Scams

published

Not transfer money to recipients and still charged fee. Holding your funds without refund l. Customers useless and not solve anything. Wait more than hour to contact with someone 0 star

Transparency
Rates and Fees

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Peter G
Peter GAU
  • 3 reviews
  • 1 like

Takes too long for initial transaction

published

Downloaded the App. Sent A$200 to Bali. Transaction on hold until I was able to confirm a 4 digit number attached to transaction. When the transaction is processed as a hold it doesn't show anywhere on a statement. After a couple of calls and a computer chat I gave up

Transparency
Rates and Fees

UNRELIABLE

published

The recipient didn't get the money not just once but so many times. They then give me a different transaction number whenever I contacted them. VERY UNRELIABLE, I DON'T RECOMMEND

Transparency
Rates and Fees
puckel
puckelGreater Melbourne (Metropolitan), VIC
  • 32 reviews
  • 18 likes

Slow Transfers, High Transfer Rates , No Refunds and Ineffective Help/Support

published
Transparency
Rates and Fees
Hazem
HazemGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

Horrible customer service

published

The recipient can't get the money for technical issues, nor refund. Customer service end the chatting as they can't fix their mistake. I don't recommend this company AT ALL for transferring money overseas.

Transparency
Rates and Fees
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Seni
SeniBrisbane
  • 3 reviews

Do not recommend their services, they are very unreliable and support is terrible

published
Transparency
Timeliness
Incentivised Review No

not good service

published

Not good service. The rate changed after making payment. Had to reach customer care to fix this. Did not expect this to happen. be careful on their platform. double-check all terms and conditions

Transparency
Rates and Fees
Jegajeeva R.
Jegajeeva R.Perth, WA

Genuine customer service - saw my case to completion

published
Transparency
Rates and Fees
DAK
DAK
  • 2 reviews
  • Verified

Don't trust Remitly to deliver

published
Rates and Fees
Timeliness
Incentivised Review No
TinaT
TinaTNortheast, VIC
  • 6 reviews
  • 4 likes

Quick, easy & reliable

published

First time I used this money-transfer to the Philippines and was pleased with my experience. I sent $AU500. and the Remitly rate was better than the once I previously used. My relative in the province, where I sent it to, received the money within 2-hours and I also got txt message from remitly informing me that the money has been withdrawn. Yes, I will use Remitly again.

Transparency
Rates and Fees
Rasmika
RasmikaMetropolitan Adelaide, SA

Worst customer service and fraud company

published
Timeliness
Incentivised Review No
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