Remitly

For years my experience with Remitly had been good - the best transfer method for transferring funds from Australia to Saint Lucia in the Caribbean that I had found in 20 years of making such transfers. (I am an Australian living in Saint Lucia in the Caribbean.) I had been making 2 to 3 transfers per month, always from Australia to the… Read more

Caribbean. All was good.

However, I was unable to make a transfer on 27 August 2026, and received an error "Debit card deposit is temporarily unavailable", and that is the only delivery method available in Saint Lucia. I contacted Remitly support who said systems maintenance was underway and to try again in 24 to 48 hours. I did that but got the same error. I contacted support again a week later and was told the problem would be escalated, and that I would be given a free transfer next time. Ha. That didn't happen.

There was no communication from Remitly, except, oddly, for a review request here! I submitted a review draft which mentioned the "Debit card deposit is temporarily unavailable" problem.

I was forced to use ATM cash transfers.

Finally on 18 September (my time), Remitly tried to phone me out of my available hours, then emailed me. I was annoyed - I don't like unscheduled phone calls. But anyway I responded to the email as Remitly requested. Remitly has never replied.

I kept trying to initiate transfers (20 or more times?) to check for restoration of the service, but kept getting the error, until finally I got a go. Note: Remitly didn't tell me that the problem had been fixed. I had to check for myself.

Then, on 24 Sep (25 Sep Aus time) after my Australian old age pension had reached my Australian bank account I started a transfer that I had made numerous time before, to a colleague in Saint Lucia who transfers the money to my local Saint Lucian bank account. (My local bank does not support the debit card deposit method used by Remitly.)

But then I was subjected to an absolute inquisition about the transfer, made numerous time before note!. Remitly asked me to connect via phone or chat. I used chat. (Earlier, before the transfer started, Remitly asked me for my passport pic which I provided.) The chat went on for over an hour. The chat transcript is 14 pages long. This silly and intrusive questioning culminated in a request to upload my bank statement. That was too much - totally over the top. Why should I, as a Remitly customer who had been making similar transfers for years, multiple times a month, need to now supply a bank statement? I was pissed.

Why was I being subjected to such an inquisition? What crime was I supposedly trying to commit?

So I cancelled. Which left me in a pickle as of course Remitly had already taken the money from my Australian bank account BEFORE hitting me with the intrusive questioning, and when I cancelled, I was told that the refund would take up to 10 days to be returned. Terrible. Remitly (well Visa in this case) has locked up my money, leaving me unable to do my weekend shopping as planned.

Grrrrrr.

I emailed Remitly with full details even including bank account information via the thread they had started but received no reply.

I have now submitted a complaint via their complaint system and asked for the refund, a response! (the lack of response from Remitly has been awful), and an apology for the treatment doled out to me.

I will NEVER use Remitly again.

I recently used Remitly to send $110 to Burkina Faso in Africa. Remitly used an incorrect conversion rate so the payee only got 26 cents AUD. The rate was displayed before I submitted the transfer but it was so unusual that I thought the country must have reset their currency. Remitly fixed the problem at no cost to me. Just involved time and embarrassment. So always check if something looks wrong- they can all make a mistake.

just a bunch of scammers no more no less Sent mney to the phillipines a few times to my finace there after returning to Australia Three times no problem fourth time my account was suspended and as their customer non sewrvice department told me they do not have to give a reason for doing so

Attempted to remit birthday money overseas without success. Remitly requirement to provide bank statement is intrusive. Very difficult to understand its Chat (online and phone) facilities.

Sending money through Remitly is a breeze, hassle-free. It leaves the traditional custodians of financial transactions playing catch-up. All my transfers to my overseas recipients have been received within 20 minutes, even in remote locations. I am very pleased with Remitly. They are reliable and my experience has made me trust them.

Remitly, I have had no issues with. It is fast it is accurate and even though the exchange rate could improve it remains one of the better money transfer agencies

Fast and reliable. I been using Remitly for few years now through the App. Send money in seconds fast and easy. The rates a bit lower compare to other Company but the reliability, fast and secure is a must for me. The updates about the money that I sent also a big help to ensure the money was sent and received

It’s good and safe to send money through Remitly but they always offer a low rates showing rates on app is different but when you click on send money it’s reduces the unit price wich is really disappointing

Not even worth one star. Remitly advised that my bank declined a transfer. I contacted my bank, they said there was no problem from their end. After blaming the bank a number of times, Remitly advised it was them. How can you trust an organisation that lies to your face????

Cancelled transfers take more than two months and never receive a refund from Emily yet while calling almost every two days, three cancelled transfers still stuck with Remitly

I would recommend Remitly to anyone looking for quick efficient reliable money transfer service, I have been using them now for just over are year, every time had been great, if your unsure who to trust to handle delivering your overseas money transfer, give Remitly are try you won’t regret it. Very happy Customer Mr Saunoa Salu highly recommended ⭐️⭐️⭐️⭐️⭐️

I would recommend Remitly to anyone interested in transferring money to family and friends in other countries. Their service is reliable, fast and transparent. Their fee charging method is great and very competitive compared to other similar platforms.

I have been using this service for over three years and it is so easy to use and always works with no complaints on my part or the other person involved in the transaction. Also, prices so far are reasonable, and i hope they stay that way.

Yesterday I made my 50th overseas transfer with Remitly since May this year. It is an incredibly easy platform to use and the speed the funds arrive at the recipients' bank is incredible - never more than a few minutes, even with a new recipient.

My wife sends money to her family in Thailand. She used to pay an extra $15 In fees and we had to use petrol to go to the city. Now we can sit at home and transfer the money straight away from the comfort of our lounge room, and it costs us no more than $3 ,bargains!! In this harsh financial climate,we need bargains.

I was previously using another remittance agent, and I wasn't happy. I switched to Remitly and have been using it for ages! The service is fast, reliable, and very convenient. What I especially appreciate is the great exchange rate, which means my family gets more value from the money I send. The best part is how quickly the funds arrive — my… Read more

relatives can receive the money almost instantly, which gives me great peace of mind, especially when I need to send money urgently.

The whole online process is simple and hassle-free, and I’ve been very happy with the service. I highly recommend Remitly to anyone who wants a fast, secure, reliable, and cost-effective way to send money overseas.

Definitely a 5-star experience! ⭐⭐⭐⭐⭐

I find Remitly to be an excellent way to transfer money,just need to make sure there is a pick up point for receiving. I would recommend to anyone to use Remitly.

I have been using remitly to send money to Mauritius to pay my loan for the past 2 years and that helped a lot. Unfortunately, this service is unavailable now. Can remitly please do needful to give access to send money to debit/credit card again.

I am very satisfied with Remilty especially its verification process which keeps me in compliance with the changing requirements for security purposes. Transfers have always been completed within a very short window and my one experience with a delay recently was a compliance issue check and verification, once done, saw the transfer completed within seconds.

1 Long delays. Money sent but doesn’t reach to the recipient until sender has to chess it up. 2 Poor customer service. 3 uncompetitive rates compared to other remittances.

⭐ 0/10— Extremely Poor Service This has been one of the worst experiences I have ever had with a money transfer service. Remitly held my money for 9–10 days, which was extremely disappointing and stressful, especially because the money was urgently needed for my mother’s medical treatment. She is a heart patient, and this delay caused us serious… Read more

worry during an already difficult time.

What makes this even more frustrating is that I submitted all the required documents and proof regarding the amount and source of the money. I provided my full bank statements, my salary payslips, my wife’s salary payslips, and copies of our passports. I fully cooperated with every request and provided the documents needed to verify the transaction.

Despite providing all this information and documentation, my money was still held for 9–10 days. When money is urgently needed for a family member’s medical treatment, such a delay is completely unacceptable.

I have never experienced such poor service in my life. The communication and handling of my case were extremely disappointing, and I felt that I was not being given clear or reliable information.

For me, everything about this experience deserves 0/10.

I will never use Remitly again. This experience has completely destroyed my trust in the service. People send money because they need it to reach their families when it matters—not to have it held for days after they have already provided all the requested documents.

Extremely disappointing. Very poor service. I will not use Remitly again. Goodbye, Remitly.

Excellent service never had a problem in sending and the most important is the time of delivery in emergency . I am really happy and highly recommending using Remitly