Remitly

Great way to send money! Had heaps of delay issues going through the banking system. It takes days (sometimes over 1 week!) to send money overseas. Remitly do it in minutes! And the fees are very reasonable. I've already recommended Remitly to everybody I know! Keep up the good work guys!

I had previously been a Wesren Union Customer for 10yrs.I had an urgent situation in Thailand,but W/U held up my transfer because the expiry date did not meet there criterian. I sent them all requested documents 6 pages and was told it would take them a month to peruse my documents.As of this date i have not received a reply.I am sufdering from… Read more

AML Acute Myeloid Lukemia and did not need this stress. Thankfully i found Remitly and found the platform very easy to use,bearing in mind i am a 73 yo man,not well versed in technology. The whole process was quick,smooth,efficient and seemless.I was keep informed of each step in the process.Furthermore i was notified when the money was picked up. I highly recommend Remitly to anyone sending money overseas. Thankyou Remitly so much Cameron.

Categorically the most straightforward and economical way for me to send funds to a friend overseas to pay for my holiday in local currency which saved me heaps in fees and charge rates.

The service is very dependable, Remitly has always been fast and secure.

Had to cancel last 4 transfers – I have had to cancel the last 4 transfers because it took hours to transfer even $20. I wouldnt trust them for anything larger than $20.

I would give minus 5 stars if minus 5 was possible. I opened an account, they told me the account was established via email, upon receipt of the confirmation I went and made a thousand dollar transfer to Thailand, they sent me the 'pay to'… Read more

authorisation, I authorised same, then sometime later they turned around and cancelled the transfer, they then said my account was "suspended". Upon speaking to one of their agents in India it appears, they told me my account was flagged as fraud, I rejected this serious allegation in totality. They provided no explanation for such a serious allegation, furthermore my account had been established & verified by providing my passport details as their identitity verification procedure, there were no flags or rejections in the account establishment phase. To call this company shambolic would be an understatement. I asked to be put through to a senior manager through their chat applet, instead I was told I would be called in 2-3 hours, no call came, I then had to make a call myself to them to complain. Meanwhile my transfer was cancelled so my rate was lost, this is all due to a false flag on my account for unexplained reasons. They have failed to provide any adequate explanation, using the old "it was system generated". What utter garbage for a response. How can I use this company with any confidence when this is the way they behave & treat customers. At this point in time there has been no sincere apology and no rectification of my account or my transfer, it is utterly disgusting and I am considering taking the matter to AFCA due to Remitly's inadequate and poor explanations of why they first sent me a 'pay to' authorisation, and then turned around and cancelled my transfer, suspended my account, and then accused me of fraud. This company is extremely unprofessional and it needs to address the issues I have raised..

I was more than delighted with the EXCELLENT and totally hassle-free experience I had sending money to South Africa. Thank you! I will most certainly share this with others.

I have used a few times now and each time Remitly was found to be hassle free. Therefore was able to support offshore parents in their most needed times. Thank you team!

I was using Western Union for 10 years, changed to Remitly because of problems with Western Union. I'm very happy with Remitly, the whole process of sending money is easy and quick. Highly recommended Remitly.

Send money to my brother as urgent need ! Received notification for additional information, submit all required information, receive notification again and says will be done with in one hours , still pending . After all talk to customer service , been given 24 hours . What a shit .

I did almost 50 transactions during 2026, to South America. I had no issues until last Thursday 29/10/26. I did the normal 3 transactions I do weekly and they said were on review. received and email to send 3 forms for each transaction, and a copy of my ID. All sent and then they asked for Pay slips. Already done. this is happening each day and… Read more

each contact via Whattsapp they respond that will be an answer in 24 hours. after the 24 hours another email, with the same queries, and the "agent" online on Whattsapp said that all documents are fine, but they did not release the money to the people that is counting on it. This is a scam/fraud I dont know but I need them to release my payments. I have my elderly mother that needs medicines and they don't care.

Guys please be careful with these people. They first ask you to transfer and then ask you your all personal documents and information. you will surely find out why these people asking for such a personal information. The problem is they keep you trapped as you have no options once your money gone to them. If you want to use it be ready to be annoyed, frustrated and cheated.

⭐☆☆☆☆ Extremely Poor Service – Avoid Remitly! I am extremely disappointed with Remitly. The payment process is frustrating, unreliable, and unnecessarily complicated. I had difficulty completing my payment through PayTo, and the whole experience has been stressful and a waste of time. For an international money transfer service, the payment system… Read more

should be smooth, reliable, and easy to use. I strongly advise others not to use Remitly. Avoid this service and look for alternative money transfer providers. Customers deserve a reliable service, not unnecessary frustration and wasted time. This experience has seriously damaged my trust in Remitly, and I would not want others to go through the same hassle. Remitly urgently needs to fix its payment system and improve its customer service.

I am writing this review to warn others about the severe delays, intrusive compliance procedures, and alarming fund-holding practices of Remitly, particularly for critical family emergencies. On Saturday morning around 10:00 AM, I set up a Remitly account to send a significant sum to my family in Venezuela to cover urgent medical exams, groceries,… Read more

and basic services for my mother. After spending an hour and a half completing the initial setup, the app indicated the transfer would take 11 hours to process. At 9:00 PM—11 hours after initiating the transfer—I received a call from Remitly compliance requesting additional verification documents. Over an excruciating two-hour phone call, I was subjected to repetitive and burdensome demands: 1. Document Upload Issues: The upload process was excessively slow. Despite successfully submitting my passport, I was required to take a selfie holding it and re-upload it, followed by photographing my driver's license, which experienced similar delays. 2. Financial Intrusion: I provided my salary bank statements and explained my standard financial setup (salary split between two bank accounts and personal savings transfers). Despite answering every question transparently, the representative seemed unable or unwilling to process standard banking behavior. 3. Personal Questioning: I clearly explained that the recipient is my sister and detailed the exact emergency medical and living expenses the money was intended for. After enduring two hours of invasive questioning and tedious re-submissions, the representative abruptly informed me that the transaction was canceled due to an automated fraud flag. To make matters worse: • No Supervisory Escalation: When I requested to speak with a supervisor, the consultant claimed there was no supervisor on the floor, could not say when one would return, and promised a callback. More than 24 hours later, I have still received no follow-up. • 10 Business Days Hold on Emergency Funds: My bank account remains debited. Remitly’s representative stated that my funds will not be returned for up to 10 business days. Holding customer funds for up to two full weeks after canceling a transaction on their end—while earning overnight interest or float on those funds—is entirely unacceptable, especially when the sender has explicitly stated the transfer is for time-sensitive medical care. Remitly’s combination of buggy document verification systems, lack of basic supervisory support, sudden transaction cancellations, and prolonged holding of pending funds causes real harm to families in crisis. I strongly advise anyone needing reliable, prompt, or compassionate money transfer services to look elsewhere.

My recipient did not receive the money through Mpesa. The automated bot and then a real person told me that “I understand this is frustrating. The phone number provided doesn't match the number on that transfer, which means the funds were sent to a different number that was entered for the transaction. Because the transfer is already complete and… Read more

the funds were sent to M-Pesa, Remitly can't reverse it from our side.”

I then showed the receipt that proved I sent it to the correct number

I was then told by another agent : that this “was a parsing error and the money has gone to the right number “

My recipient has not received the money after over 2 weeks and Remitly have washed their hands of the problem leaving me $650 out of pocket

Avoid using Remitly

As an update - it is 4 weeks now and still the amount has not been credited

Remitly were engaged to deliver the funds but seem incapable of determining where they are

The Apps was so convenient, very much straight forward. The customer service was very helpful. I had a great experience and had a peace of mind using the Remitly app.

After having an issue trying to transfer money via payTo my account was suspended. I made contact with a Remitly rep who lodged a query to have the matter reviewed and informed me to expect a follow up in 24 hrs. I was contacted via phone from another rep in the time mentioned. After further explanation why the account was suspended and further… Read more

information to support the case my account was reactivated and I was given a $20 credit for my next transfer which was totally unexpected. Thanks to Remitly for outstanding service and a quick response and resolution. Thoroughly recommended for sending money to friends, family and loved ones.

Reliable as currently is ... it could be even better if for an instance, for the many offshore locations the landing destination could be directly assigned to the recipients advised accounts. So, currently, eg. using only their mobile carriers to actually deliver them the sent money each time is more of an alternative way, while the recipients… Read more

can, as said, benefit a lot more in the sense of what would be more traditional looking banking delivery that way, and will be even a lot more safe. So, if one day, we could perhaps enter their bank account number in our Dashboards (supported with auto-pre-filled routing codes for each country of destination) it would be another good option, to select in our dashboards. So, that Remitly could lead once again, ahead of the traditional outdated / overpriced transfer ways, at the same time.

If I have to send money to some one in India then I can get the best conversion rate through Remitly with no fees and confirmation of transfer to a bank within minutes.

I recently used Remitly to send $110 to Burkina Faso in Africa. Remitly used an incorrect conversion rate so the payee only got 26 cents AUD. The rate was displayed before I submitted the transfer but it was so unusual that I thought the country must have reset their currency. Remitly fixed the problem at no cost to me. Just involved time and embarrassment. So always check if something looks wrong- they can all make a mistake.