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The hidden Gem in the SUV market
I am not one of those guys that walks into a dealership not knowing anything about the vehicle i am about to test drive, normally there is a lot of online research, looking at recalls, issues and professional road tests. From my research i then make a short list and share this with my wife and i get her opinion, otherwise i would have a Jaguar or Aston in my dreams...
Then we both test drive the short list and then discuss. We have found that not always a higher KW rating transforms into better and more enjoyable drive. In our short list my fir...
Purchased in December 2019 for $49,000.00.
- HZG Zen
- Verified purchase
This could have been a really good car
I gave Renault every single chance to try to resolve some of the issues and complaints I have but in most cases never received any responses and when I did, I was referred to a dealership and they had no clue what to do and how to help.
I bought a ZEN model with all the options ( moon roof, safety pack, etc.).
Blind-spot monitoring, the light on the mirror ( the LED diode), can only be seen under a particular angle and it is soo weak that you can only see it in a pitch dark with no street lights on, you can forget about using it during the da...y, the sad bit is that I can see them on a Kia's for an example hundreds of meters away from my car while driving - never got any response on this matter. Reversing sensors are absolutely useless, I have crashed the car, twice, reversing as they only work on a smallest possible proximity (20-30cm), also they are very very slow to respond even when they work, for an example, when a car passes nearby, they "react" long after the car passes my vehicle. It cost me thousands of dollars in insurance claims and in the long run, it costs me even more due to loss of the rating 1.
Loved it for the first 5 weeks.
Absolutely loved this vehicle until the first fault within 5 weeks - fast forward 11 months and the vehicle has awaiting its 4th proximity sensor in its short driving live -expect to wait at least a month, closer to 2 for parts (still waiting).
Incredibly disappointed in Renault Australia’s after sales care, if you hear back at all the response is disinterested at best. Dealership is starting to come on board with support to resolve ongoing issue but I’m yet to feel optimistic about a resolution.
Purchased in December 2018 at Renault Ballarat .
No problems after 2.5 years.
On 30/6/17 bought a 2016 Life demo with 900km on the odometer for $27.8k from Castle Hill Renault. I justified the purchase of this car because it was the biggest (almost new) vehicle I could get for the price, which I wanted as I have 2 large dogs and wanted something practical for Ikea shopping, trips to the tip, etc. I also liked the 12month/30k service intervals, as when I bought it I was covering a lot of km for work, thoguh this changed shortly after.
The dealership was excellent. I took a good long test drive and negotiated the deal the...same day. It was the last day of the financial year so they were eager to sell. It was probably the best sales experience I have had in a car dealership actually. The car itself is very good. It is no sports car to drive, and it doesn't exactly fly up a hill from a standstill, but it's easy to live with. Cruises at highway speeds nicely. Manoeuvrable enough in carparks etc. I think it looks nice inside and out. Fuel economy ok at 10l/100km, mainly short suburban trips with a few kms on the highway. Doesn't have carplay/android auto, and Renault's system is a bit rubbish. Bluetooth works better with my Google phone than my previous iPhone, which sometimes took a few attempts to connect. An update to this model now has proper smartphone integration. I have has it serviced at a local mechanic, and it's pretty cheap to do, being a Nissan underneath. No major service items have come up yet. Boot space is excellent and rear legroom is fantastic. Minor things: the doors don't have the solid feel that a previous vehicle (Skoda Yeti) had, and the foam between the windscreen and the dash comes out a bit, though it can just be pushed back in with a key. So after 2.5 years and 45k, I'd recommend this car for someone looking for a practical, stylish vehicle at a reasonable price.
Purchased in June 2017 for $27,800.00.
- HZG S-Edition
- Verified purchase
Beautiful Design & Comfort - but buggy!
I use this car mainly for work (I am a photographer). I use it every day multiple times and have the car serviced every 15K's. My mechanic was surprised I brought a Renault after four Mazda's and feels they have more issues than other cars. Having said that, overall the vehicle is quite nice to drive. I purchase a new car every two years for my company.
When the Koleos is working it's very nice to drive and smooth on the road. It has good handling, reasonable fuel economy (especially in ECO mode) and has plenty of space in the cabin. Without t...he issues below I would most likely be very happy indeed. There is one major driving issue IMO though, the drivers side blindspot looking forward turning right (Australian roads). The side mirror is so big that it creates a blind spot, so when you are turning you can't see the lane and if there is a traffic island its very easy to hit it, even more so turning with multiple lanes and trying to stay centred as its hard to see the road. The car interior is leather and nicely finished off with colour coded stitching and ambient light features right through the car that can be changed from the R-Link system (main screen). The colour and the brightness can be changed to set the mood for the cabin,. It has nice strips on the doors too that light up, a very nice touch. Front and rear AC and USB ports are a nice touch too. The Navigation screen is great (when its working), and works in portrait mode using Android Auto with a small developer change, but does not work in portrait mode using Apple carPlay (which is a shame as there is this big screen and it can only display in landscape). I have reported this to Apple but don't hold your breath! The R-Link system is ok but again so many issues connecting the app to it and updating it etc... its nice but its clunky IMO. Its not always easy to find what you are looking for and it has this annoying habit of always defaulting back to digital radio which in my area does not work and pops in and out intermittently. There should be a feature to turn it off completely in the menu as I will never use it and its annoying! Small things but irritating! The Koleos does have stop/start when you stop at traffic lights the engine switches off but thankfully this can be turned off by the dealer (this is why I changed from Mazda as they could not turn it off on request). This has to be one of the most annoying things ever, but thankfully it can be turned off!
Disgusting service & parts costs
Our 2017 Koleos has cost a fortune to maintain ($1900) for brakes when only travelled 55k. The airbag light comes on daily. Windscreen deal pops out. Unusual noises on start up. Dealer cant fix.
Purchased in April 2017 for $32,000.00.
Nice car BUT expensive brake problems
Late 2016 model, done 42,ooo K and $2500 in brake costs, nothing covered under warranty, all easy driving around the inner city in Sydney, really not fit for purpose and does not meet what would be a reasonable expectation of running costs for new car.
Purchased in October 2016.
Just done 30'000kms and car needs front brake rotors, again! First set replaced at circa 15'000 kms under warranty but not without a fight, now it's round 2. Has anyone else experienced this? The car is my wife's daily driver so it's driven quite conservatively.
Purchased in May 2017.
Promised so much,delivered so little
Bought this 2016 Koleos new in 2017.
We have had ongoing issues with the dash and centre console going black.Had it back to McCarrolls Newcastle and they had no idea at all after 4 occasions.Took it back to Peter Warren Warwick Farm and computers were re-set but since then (June 2018) have had issues with centre console twice. Today,after 41,000 k’s have had to have the front rotors and pads replaced.Only ever had to replace brake rotors on a car once before and that was after a shonky deal from a shonky dealer on a Holden Crappydore.
I’m 71 an...
I bought a brand new Koleos in2017. It now has 40,000 kms and was told today at service that my brakes are 99% worn and I need new brakes and disks (costing $800). The drivers seat is wearing out as is the shift knob. My wife drives the car to work and to drop off the kids it’s not a race car
Purchased in March 2017.
I usually use the 2016 Renult Koleos as a daily family car. Purchased in 2017 and lasted me up to the start of 2019. The car was running smoothly until mid 2018, when the key card was no longer receptive from distance; leaving me to manually insert the key to start up. Although it was odd I thought nothing of it as the car worked the same. However 2019 was not too fun, the car started jumping internally and the dashboard lights would flash randomly, with the indicators too. the card became no longer receptive until 2-10 minutes of inserting th...e key into the start slot different directions just to try and start the car. As well as resulting to jump starting the car :(. On a 37 degree day, the car just refused to flat out start, no sign of ignition lights even with jumpstarting. So I called the insurance company to come help out. One of their guys found no issue with the battery and found the key was the issue, so we got it towed to the nearest Renault car dealership and sought for service. 3 days later I was contacted by the Renault services and was informed something inside the car has flat out just destructed and are still looking to find out what it is. Long story short I have to get a new car.
Purchased in September 2017.
Active Braking Disconnected
We don't use this car every day, only done 3000km,
Everytime I drive the car message comes up Active Braking disconnected I took it to village motor northlakes 5 times, first time they told me there was a leaf between the senor I drove for 500m message come up took back to village motor they told me because of the dust I drove for 100m message came up again I took back they told me radar is faulty and its because of dushboard camera, message is not coming up however I don't trust village motor because the reasons they told me was lie
Purchased in August 2018.
2018 intense 4wd desiel
Honestly this car as a 4wd labeled vechile is seriously underrated and deserves a bit more credit, I have had this car offroad a few times both dirt and sand, while ground clearance isnt all that much, with a couple of modifications which iv done I have the same ground clearance as the proper 4x4's , the 4wd system works incredibly well in the sand and steep dirt inclines iv never been stuck in the sand in it including going onto sand islands, even pulled out a prado out of a bog down to the diffs which amazed me , the only issue I have is fu...el consumption but mainly because of the larger offroad tyres I have put on it, I'm st average of around 9.2l per 100kms however even before on the stock tyres I still was at best of 8.5 city driving and 7.6 out on the highway , but that's the only thing I can pick on, the interior gives off a awsome luxery feel and is a absolute pleasure to drive day in and day out and honestly makes you want to drive it more and more, I havent came across any problems with the cvt as of yet iv done 30k kms on it so far and still working like it's new, the sound system is amazing and cant forget about the heated and ventilated seats absolute heaven especially on them hot days , no more back/bum sweating on leather seats! The cool breeze feels different but its rather relaxing , plenty of room in the car, a nice upgrade on the interior I reckon is if they put screens in the headrests of the driver and passenger seats for the kids entertainment on trips. Otherwise top car , if your seriously not sure go and test drive one you wont be disappointed
Purchased in March 2018.
Good car needs some improvement
Car is good for the price, no doubt. Some improvements to consider 1. Setas can be softer, 2. Side views of other vehicles are not good especially if you at a roundabout.
Purchased in November 2016.
Extremely happy with the Koleas, Zen 2017. Only fault is the pho-leather seats in Summer. Lambswool seat covers will fix. The Turning circle is not as good as Rav 4. However, its a great vehicle, with all the gadgets needed. Would highly recommend. French Design, Japanese engineering, Korean built. Welcome to the 21 st century.
Great Vehicle EXCEPT our dealer promised update to Apple /Android Auto on purchase, still waiting!!
Could not be happier with my 2017 Intens.
Purchased in September 2017
However, at time of purchase, we were told by the salesman at Metro Renault that Apple Play & Android Auto software feature (which we don't have) was to be updated as soon as Renault released it.
After numerous phone calls requesting the update, we've been told that there isn't an update for our model.
** Very disappointed with Metro Renault making promises at the time of purchase and not keeping their word**
We'll soon make another phone call to check on the availab...ility of an update to equip our Renault koleos with Apple Play/Android Auto and if we get the same answer, we'll be referring this matter to Renault regarding Metro Renault unkept promise. Metro Renault can contact us if they wish. They've got details of the sale and phone calls on their books.
So far so good
*more car for your $$$
*Drives like a sedan, very little body roll compared to CX5
*Engine and ride very smooth
*Engine can be a little loud when pushed hard, not as loud as CX5
*Infotainment R Link system can take a while to get use to but still good
*Space inside is fantastic, better than 5 seater competitors
*Looks better than most SUVs i think
*7.4 Ltr per 100, awesome!
*So much more safety kit for the money compared to competitors and price
*Center cup holders are a bit of an issue, not a good size...
Purchased in September 2018 for $34,600.00.
Nice family SUV - Zen 4x2
My first SUV, it has got a lot of features for affordable price. Renault's low finance offer has sweetened the deal. Never owned a French car, but very impressed by the Koleos. The Infotainment system and Android Auto are easy to use; a lot of space and legroom compared to others. Great overall look. Comfortable enough for long drive. Would highly recommend to anyone shopping around for comfy and safe family vehicle.
- HZG Zen
- Verified purchase
Trouble from Day 1
I bought this car and from day 1 I knew something wasn't right when I drove it out of the showroom. The car would shake/vibrate when ever you had the car in idle (e.g waiting at the traffic lights), the response I got from the dealership was that it was a known issue and a software fix would come to stop the car from acting like this when I complained a day after receiving the car.
After many months of complaints, taking my car in to be looked at; leaving it for days with Renault Australia and taking the matter formally,I was advised that ...this is actual "normal operation" and to reduce vibration I can drive with the air-conditioner on which actually lifts the engine speed to stop the car from vibrating/shaking. Obviously this is disappointing that a brand new car requires the air-conditioner on 24/7 to stop the car from shaking.To this day I am stuck with the issue, with no way to make the car stop doing it. To give you an indication of this vibration it makes my phone shake around in its holder, something you would expect from a 20 year old car, so its not pleasant to drive. I was advised by Renault that this is "normal operation" so one can expect that all the Koleos cars operate in a similar manner if this is normal. I loved the car and if it wasn't for this issue I would recommend it to everyone, but in my opinion it would be the last vehicle I would ever buy again. Other issues experienced with the car: 1. breaks making funny noises every time they are pressed 2. vibration at 80kms an hour through the steering wheel 3. faulty media unit, which was replaced, now this one has other issues and dead pixels. 4. rattles in the cabin and front passenger seat
200 klms and problems not available no catalogs for parts kingswood renault service
fault message came on check start stop took the car to renault service seat sensor faulty code came up they could not work out why seat message was on took back vehicle and rebooked as they were to busy to work out the problem brought the vehicle back when they organised renault techs they swapped seats with another vehicle problem went away they had no parts or catalogs for parts several weeks passed got phone call saying they located
a sensor was located took car back to find out the part did not fit they told me they would call when the part appeared i have owned the vehicle for three months whats next dissapointed
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Questions & Answers
2019 koleos life how do stop radio from going off as no good at the drive in
I have had the soft wear updated twice in side two months & the maps show up as blue lines on a black background like someone forgot to colour it in. Its really heard to read. Anyone else had this problem?
All of a sudden the volume control has stopped working in the radio. Can't turn up or down only mute. Neither the volume knob below main screen or buttons by steering wheel will work?
Can't find anything about this in manual either.
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