Rent a Bomb
130 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
My car was out for a week for a major repair. Last thing I could afford was expensive car hire. Rent a bomb saved the day with great value for money. Cars are old but clean and very well maintained (Gold coast location had their own garage on site) Show details
Rented a car for over 6 months. The wagon had done over 580,000km. ( very old Toyota Corolla wagon) Cost me over $6,000. I returned the car in a cleaner condition than I received it as I believe it’s the right thing to do- even steam cleaned the seats and carpet. I needed to rent it again yesterday which is 3 weeks after I returned it and was… Read more
told it was available but the price would be increased. Where is the customer service ? Loyalty Zero. Will never rent from rent a bomb SOUTH MELBOURNE again.
Reviews with attachments
Excellent Cars, Service & Price – I have rented two cars from John and his team in Mickleham, Melbourne and I have found their cars of great quality (not as the name suggests) no bombs here. In fact the cars have exceeded my expectations. The team is so helpful, efficient and friendly especially helpful with the airport transfers and fast dealing with paperwork and refund of bond.… Read more
I really like supporting a local biz instead of big companies and John delivers far more personal service, even on a public holiday. I highly recommend this company. Anita 27.9.24
DO NOT RENT FROM THIS COMPANY! – It’s all in the name. Pathetic customer service and crap cars. Stay well away from this company for your own sake. Pay that tiny bit extra elsewhere and you’ll keep your mental health. 1 star - only because I can’t leave blank. Show details
Positive reviews
Would definitely hire from Rent A Bomb Hoppers Crossing again – Quick and easy booking process - called Irene on a Friday and picked up an automatic Toyota on Saturday Irene facilitated a change to the manual Toyota the following week (better value for me) and processed the difference in rates immediately Weekly text received every Friday to confirm if the car was to be returned or extended Both cars rented… Read more
were reliable and fuel efficient Rented from Hoppers Crossing for 6 weeks and the bond had been credited to my account before I left the premises Irene was a consummate professional with clear and concise communication. I most definitely will hire from Irene and the Rent A Bomb team at Hoppers Crossing again.
Perfect for my situation – I needed a rental car for a few weeks whilst waiting for a new vehicle. Cost was very important so rent a bomb served the perfect purpose. Definitely no frills but safe and comfortable. Jimmy provided perfect customer service. Show details
ITS AWESOME! – Cheap rates, no extra milage crap charge and Adam at the front desk was awesome. Very professional, friendly and very helpful. The van was easy to drive and a great size for shifting furniture. Also have RACV free of charge! Can't beat it, I recommend to all! Show details
Negative reviews
Do not go there they will take advantage of you. They steel from your credit card – They have charged my credit card with out my consent and stolen 200 dollars I returned the car all paid up to date the week before seats are mouldy car stank putrid. They have not returned the 400 Currumbin goldcoast he is very rude the guy there is a pig to talk to they say he can charge my credit card when ever and how much he wants I am going… Read more
to report them saying I signed a form to say they can do what they want this is illegal. Do not support this crocked business
Faulty car causes a 3 car, car accident – I rented a car from your Cairns office on Saturday and ended up in a 3 car, car accident on Saturday within a short time frame of renting/using the car. I was driving on the Bruce Highway, going 20-30kms, attempting to slow down for the yellow light, about 10 car lengths back from the car in front of me and the breaks sized/managed to not work… Read more
with my foot on the break to the floor, causing the accident or potentially the tyres.
The incidence report was left in the car, the Cairns staff are advising this is incorrect and they cannot 'conveniently' locate it, however I have 6 witnesses who saw me leaving this incident report in the glovebox upon the car being removed by the tow truck.
I called the Cairns office at the scene, whilst my partner spoke to the other parties involved and my children in hysterics and in excruciating pain whilst pregnant, out of courtesy to explain the situation ASAP. I was told I had 48 hours to pay $2,100 instead of $2,500 as I paid the $400 bond. I was also told the breaks are fine.
I received a call on Monday advising I have 7 days to pay the $2,100 or I will be sued by Rent a Bomb & the other parties involved.
My partner answered a call to my phone yesterday from Rent a Bomb demanding the $2,100 whilst we were in hospital whilst I was having a following up with the muscular damages/check up on baby since the accident as they've worsened (I'm 17+ weeks pregnant.)
I have just now gotten off the phone with a man from Rent a Bomb, assuming Cairns office, advising the breaks are fine but they having them looked at by a mechanic, however I am not to receive the report apparently.
If I'm to pay for any damages, I expect a copy of this report as your company is liable for the damages caused, not me. The car is faulty. Even if the report comes back fine or not, I would like my mechanic friend to look over the car for a second opinion which I will pay for.
I'd also like to mention the only reason I used your service was whilst my car was in the mechanics having a service, I'm homeless due to the floods and a growing family of 6. I do not need the added stress or pressure of a situation that can be resolved in a timely, compassionate, considerable manner given the circumstances.
This company is horrible – I booked a car and then as i boarded my plane i got told no car available. The staff member that called me was a rude person and basically told me to shove it. DONT USE THIS COMPANY! YOU WILL REGRET IT IF YOU DO. Show details
Recent reviews
Great company in Hoppers Crossing: – A family member rented a car from this company in Hoppers Crossing, and our family had the vehicle for 5 days during the Christmas period 2024. Great service from Irene and the bond was refunded to the bank account immediately on returning the car. It was a good vehicle and transported us around very well indeed. We couldn't fault the service we… Read more
received. Wasn't exactly the car we rented (I think that was late being returned), but the one we had was as good as, if not better. Very pleased with this branch of the company. Another relative has used this branch at least twice before and there was never any problem. Happy all round!!
DO NOT BOOK WORH THEM – DISGUSTING! I booked a Ute with them, received confirmation then get told 30 minutes before I pick up that they have nothing and my reservation is only a request. WHAT A LOAD OF CRAP. Then the clown from Dandenong says “try calling the Oakleigh branch they may have one” Shame on you. Thanks for screwing up my day. DO NOT BOOK WOTH THEM.
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Worse than terrible – The worst company we have ever dealt with. We made a booking, only to be told on arrival that it had been cancelled as they were busy. They offered us a car for triple the original price. Abused customers verbally in front of us. Absolutely horrendous. I had a baby and was left going to a much better and more reputable dealership anyway Show details
Go somewhere else – Rented car from Tullamarine, Manager was rude, no people skills whatsoever, and he refused to address a fault in my vehicle. I know it’s called “rent a bomb”, but the car I had, could do with a bomb dropped on it from a great height, rubbish car ! rubbish service! Show details
Very Poor Customer Service – Online booking system is very fraudulent. Leads you to believe you have booked a vehicle and it is available - but on pickup, it is not available but one "is" at a location 40 minutes away. They stated online booking system is just a request. This covers their "A" so they can hook you in, then send you to another location to pick up a vehicle that… Read more
simply wasn't available at the location you entered. If it was only a request then why does the website ask you to populate all your details and then finish with " book vehicle ?" A complete con.
Great service and good value for money – Our recent hire in Cairns went ahead exactly as promised at the time of booking. The car was old but everything worked just fine - it had obviously been well and regularly serviced. Our deposit was returned within 24 hours and we wouldn't hesitate to use Rent a Bomb again. Thank you team.
Right car for us – Had to rent a car due to ours breaking down. Rang Rent a Bomb Hoppers Crossing and they had the right car at the right price, the lady at the desk was extremely helpful and we received our bond back when we returned the car before we even left the office. No complaints at all and will definitely rent through them should we ever need to again. Show details
Really excellent value for money – Jesse was wonderful , so efficient and helpful , my car may not have been the most beautiful but she drove really well , Jesse was flexible when I returned the car early and a wonderful communicator . I'd only say to customers , try and book early , give some notice and you will get a better car , I've used " Rent a Bomb " in Melbourne previously… Read more
years ago , but a big thankyou to Jesse and the team here in Brisbane . I certainly recommend... David
Poor customer service – Most unhappy with the customer service and not to mention the safety of the vehicle. I asked for the sales assistant name when I told him I wanted to lodge a case with Consumer Affairs - the guy Raj from Oakleigh said he wasn't obliged to give me his surname (he told me he didn't have one) which obviously infuriated me more. Show details
Went ok, but tardy in returning the bond money – Rented a car from this Company in Cairns. Everything went well, including the bomb. The only issue with them was the time it took to get my bond money back - over 3 weeks from the time I returned the car. This is not illegal, but 2 other car rentals I had straight after this one had the bond money returned in 3 working days. They could do better, no excuses! Show details
Poor poor customer service from operations manager Con after spending $46000 on a lease car with rent a bomb – Poor customer service from operations manager Con after spending $46000 on a lease car. If it was any other company sacked immediately I have mates that are going elsewhere now Show details
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Worst customer service – Worst customer service I have ever experienced, told us they had a car available we walked with our two children in the heat to collect the car and the guy working there told us he magically forgot he ever spoke to us even after my husband showed him proof. The reviews are right!! Stay far away from this place
Great people, great service. Will use again and definitely recommend – Rented out car on week to week basis. The car didn't miss a beat. The rehire process was an easy phone call. And everything went completely smooth from start to finish. Show details
Don’t go with this company, I never will again – I took a car out. It had both sides of the bumper bar out when I took it. I took photos showing this. When I returned it, the bumper bar was further out as it naturally would be as there was nothing holding it in place. They won’t give me my bond back $400 stating that it didn’t come back in the same condition. It’s like saying the tyres are more… Read more
worn. I hit NOTHING. This was Cairns and I also I contacted cairns aus and they must also be corrupt by not seeing the injustice here
BAD SERVICE – Disgusting! Arrived Melbourne airport to collect vehicle. No car! Called Rent-a-Bomb told sorry we canceled your booking yesterday via email. There was never any email notification received by me. Do not be fooled by these fake unreliable people.
Be very careful when booking a car – We hired a Car through the Gold Coast branch. All cars are bombs, severely damaged and scratched. Hence why they are so cheap. The car drove fine, however they are very sneaky. 1. They took a 400$ bond without even telling us, on top of the price for the hire. Their terms and conditions do say they take a bond but don't mention how much. 2. Check… Read more
everything with the car including the key. We took the car got home fine and went to lock the car, it got jammed a bit and bent. Managed to get the key out but when trying to straighten it the key snapped. 3. They completely said the key was our fault. No room to negotiate. We had a key dropped off via uber. We had to pay for the uber and the new key (which was much better quality). They took this money off our credit card, rather than using the bond. 4. Be prepared for all communication to be via text or email. Overall they are cheaper and the cars are old, so if you are willing to take the risk you can save some money. But in hindsight I'd pay a bit more and go for a different company.
Car failed but experience was handled well by company – Car handed over professionally. As expected a literal bomb, 16 year old Getz. On way back from airport car overheated. I stopped immediately, added water to radiator and called RACQ. Sadly the car did need testing and work done, so I didn’t get to use my rental, however they were honest in the process and kept me updated. I was refunded all unused… Read more
days and my bond returned without any problems. The cars are good value for money but they are definitely older, so sometimes these things happen. Good to know rent a bomb do the right thing by the customer as best they can.
Terrible, would give zero stars if possible – I rented a car from Rent a bomb, expecting an older model - I have used similar companies in the past. The car I got is terrible, no lock is working, and the first morning I had a flat battery, was accused of having left something on although the mechanic confirmed that the battery is ancient and needs urgent replacement. I was warned that this… Read more
car shouldn’t be driving around, but Rent a bomb threatened me with a $50 fine for the battery and didn’t want to know about it.
Used to like it but not anymore – When I arrived at the Dandenong office, straight away the lady who was serving us was sooo rude she made feel real uncomfortable, she wasn't even wearing a musk her self, but pretended me to wear one and I have a medical exemption. Total lack of manners and respect for the customer Never before, when rented with them, and I did previously many… Read more
times, was I ever asked to pay (in case of being involved in a accident) $1750 even if is not your fault no matter what, if don't want that then you can pay an extra $10 a day to have this just halved not cancelled. Ridiculous really! Plus now they ask you all the details of where you work and what is your position Why do they need to know where I work? What that has got to do with renting a car? What if I am from overseas? Just utter nonsense, for crappy old cars that really do almost fall apart. Stay well away from these people, that is my advice
Where is my bond? – I rented from Cairns. The car was smaller than advertised and engine check light was on when I hired it. I was told it was the only car available and to phone the RACQ if it broke down. They took a bond which hasn't been returned yet. Returned the car 4 days ago. Length of time for keeping the bond not specified in contract. When I phoned to try… Read more
to get an answer was told "don't know what you are getting at mate. I told you when you hired the car and I'm telling you now, we don't need to write it in a contract".
So I'm still waiting for the bond to be returned and have no idea when to expect it.
Use a different company if you can, this one is no cheaper and the cars and service are not crash hot!
TERRIBLE COMPANY – Had a booking and a email confirmation. Once arrived the guy from the reception told me that he hasn’t any car for me even with my booking reservation « we are busy » . They litteraly ruined my day Show details
My nomination for the shonky award – Place booking, they call to confirm. Week later, no confirmation. 5xcalls, email&text later, silence. They cancel my reservation via text with days to go. Belatedly rebook elsewhere at 3xprice. Thanks. Show details
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