Reolink

Sadly, dealing with this company, I found that everything is offshore, and you go down a whirlpool of buck-passing without any sign of progress. After requesting 3 times to return products that are not compatible with each other, the case was escalated to Erin, a supervisor of Customer Service, who finally said that the products were incompatible… Read more

with each other; so the case was closed, and they no longer wish to communicate or act on their 30-day peace of mind warranty. Dealing directly with Reolink online is not the smartest or the cheapest way to do business, and suggest you do your homework thoroughly before buying any of their products.

Sadly, I had built a lot of faith in Reolink until I was given the cold shoulder.

Beware if you purchase products via the Australian link, your financial transaction are actually done in Hong Kong. You are then liable for foreign transaction fees. They don’t tell you this on their websites. The normal response, Was not me but the banking system. Show details

Purchased 600 pack duo solar. Hideous to set up as the instructions are all over the place or missing information. All cameras one year old and the rear one stopped recording 6 weeks ago. We found out after we were robbed. The sensor failed. I reset it and it took me all day to reset and re add to my home hub. The help portal is frustrating as and… Read more

the assistant s in each case does not seem to read the complaint and then expects you to do all the work such as screen shots and that. . Buy any other brand is my advice.

purchased a" Reolink Duo 3V PoE "camera to replace an earlier Reolink tracking camera which never tracked correctly.Company never solved first… Read more

problem . New camera field of view is wide but as it is almost a fish eye view cant see anything up close like faces correctly. clarity IS better but having to install another camera next to this one to zoom in to see faces etc. cant recommend.

Non existent warranty service. Two weeks of mindless troubleshooting to go nowhere. Have submitted a complaint to NSW FT but they surprise you by appearing to be australia based but actually are in Hong Kong. The ACCC needs to slap these cowboys. I… Read more

will be following this up in the usual ways - consumer complaints and chargebacks - but boy do I regret dealing with this mob.

Great products when they work. Trash company that cannot be trusted at all.

Purchased a Trackflex from Reolink and very disappointed. I have a Eufy camera and the Eufy app is so much better. Bought the Reolink for the tracking feature that doesn’t work well. You can walk out of view then the camera tracks. Yes I’ve tried… Read more

all the different settings. The app is terrible. Customer service is very bad. Forget about returning a faulty product. Like other reviews here they just keep asking for more photos and videos. Palm you off to someone else and start all over again. Wish I had read these reviews before I purchased

I have bought the Reolink 12MP PoE NVR Security System with 6 Cameras and 2 TB. All I can say is I’m pretty impressed with camera quality. The user interface on the NVR is simple enough. But it’s not super simple either. I did find how to transfer videos of event I want to a USB drive. I have also setup the cameras to alert when detected a person… Read more

or any motion. Of course it’s not 100% accurate but better than not alerting at all.

All in all I’m happy with the system I bought. It hasn’t missed a beat and after 8 months it’s still working perfectly.

Works For Me – Wow ... I'm reading so many negative reviews !! My experience is almost exactly opposite. There are some things to know about surveillance systems which probably apply to any brand of system before complaining about "the cameras". I started with a handful of Reolink Wireless Cameras, specifically to connect via 5GHz wifi (as it's much faster… Read more

than 2.4GHz WiFi) and a 16 Channel PVR recorder. I also installed Micro SD cards in the cameras. I think it's fair to say I had TERRIBLE trouble getting the cameras to work, with one or two dropping out, then as they came back on line, one or two others would drop out and in order to replay video from the cameras I would frequently need to take the SD card out of a camera and plug it straight into my PC.

I was also experiencing some strange interference problems on other connected devices around the house which led me to think outside the square and after many months of troubleshooting and investigation I came to a significant realisation .... IT WASN'T THE REOLINK CAMERAS AT FAULT. The bottom-line was the modem/router and the extra router I was using, despite being half-reasonable under normal demand, they were simply inadequate for the demands the high-bandwidth video I was sending from multiple cameras and the system was overwhelmed, resulting in the router effectively allocating what bandwidth it had available and excluding whatever else wanted to access it.

I fixed the problem by completely turning off WiFi on the standard modem/router and buying the mother of all WiFi routers (on E-Bay, not wallet-breakingly expensive) which came with 2 separate 5GHz WiFi channels plus one 2.4GHz channel, running cable from the modem, through the roof to the new router high up in a cupboard and changing as many cameras as possible away from WiFi to direct Cat6 cable to the PVR. I also found there was a lot of interference in the roof from neighbors WiFi systems so I also changed the modem-to router cabling into an optical-digital connection which isn't affected by the interference, further improving the reliability of the overall system.

So ..... a lot of talk about things other than the Reolink cameras themselves and quite an amount of cost and installation effort BUT the point is .... all the "camera problems" DISAPPEARED and I now have always-connected cameras without fear of dropouts and I can access the live and/or recorded video feeds via a monitor or via my phone from anywhere in the world. All using the cameras I bought at the outset (and a few more along the way).

So in my experience, the Reolink cameras are pretty good and as long as you have good infrastructure around the house to accommodate them you should be very happy..

So far, reolink is offering a VERY solid product for the price point – I invested heavily in a 8ch NVR system. 2x cx410’s 4x cx810s. 1x 823A PTZ 1xRLC810A 1x 12MP 1224A The build quality of the cameras is nothing short of fantastic. The setup was straight forward. The app is consistently fast. And the quality of footage is crisp at all times. Adding cameras one at a time was seamless and automatic. The app… Read more

notifications are reliable and timely.

Replaying footage is easy to access.

The colour night vision on the CX410’s and 810 models is quite spectacular considering how low the light is. Admittedly I didn’t realize it needed its floodlights on very low to work effectively and ramps up with movement. I’m not sure what I was expecting.

Tracking on the PTZ camera is solid and reliable.

Negatives (3 so far):: - the cameras often detect my kids as pets. (But this is probably more of an issue with the PTZ which is looking down onto the driveway from 2 stories up, so it sees their hair first before a standard body outline.) - the zoom function on the RLC810 is pretty useless as the auto focus is terrible and slow/ sometimes never gets in focus. If you do manually zoom, the quality is great once zoomed in. - the review of footage often shows movement detected throughout the entire day or night even though nothing is moving, which makes it harder to filter for an event, although there is pages of customization I’m sure I could tweak this.

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I have hard wired all cameras and used the included Ethernet gland seal, plus I have used dielectric grease on the plugs. I don’t see why I won’t get many many years of reliable service out of these cameras!

As long as reolink maintains a steady focus on customer support and security protocols, I will happily use and recommend them to anyone now and well into the future!

I also bought a pair of cameras directly off them, which I subsequently changed my mind as they weren’t the ideal camera for the spot I needed them - reolink accepted the return and refunded my money after a few emails back and forward. (I then bought 2 others).

My only criticism with that process is that I had to reply multiple times saying I was happy for them to close the support ticket and we went in a loop several times. It kept sending reminders to reply else the support ticket would close. Eventually I ignored it. It just seemed like I had to be rude to get it to stop.

Overall. I’m very impressed with the company and their products so far.

If anything changes I’ll come back and update.

If you’re in the market for cameras, avoid cloud / battery or wireless cameras, I promise you, you will miss critical events and quality of compressed wireless footage is hit and miss!!!!! Run Ethernet cables and never look back.

9.5/10 for reolink so far.

I purchased a Reolink Home Hub as part of a bundle deal directly from Reolink that included a couple of battery / solar powered cameras. I have used Reolink battery / solar powered cameras for a few years and have found them to be fairly reliable and durable. However, their Home Hub product, which promises centralised recording rather than… Read more

recording on individual cameras microSD card, I found to be a bit of a dud. The Home Hub is supposed to provide its own WiFi network for all of the cameras to connect to instead of them connecting to your home router / WAP. Unfortunately, the network signal from the device is weak and laggy, so most of the cameras either won't connect or the connection frequently drops out.

After some experimentation with this device ( I am a Cisco qualified IT Network technician) I found that it was not a great solution, so decided to request returning it to Reolink a week later (well within the 30 day satisfaction guarantee).

Reolink make it very difficult to return a product you don't want. In fact they actively discourage you from doing so, first offering a cash discount ($15) to keep the product.

Finally, after many emails requesting a return they agreed and offered my $118 refund, even though the product was selling for $199 on their website!

Ten days after paying the postage ($19.50) to have the HH delivered to their Sydney address I am yet to receive my paltry refund.

I am quite happy with the Reolink cameras I received, but have found that Reolink customer service is very poor.

So, beware if purchasing Reolink products. Be sure you will want to keep it, because returning them is extremely difficult and costly!

Purchased the Reolink Duo3 Wifi and installed about six weeks ago. Really easy to set up and connect to internet, App on PC and Phone works well and again easy to install and set up. I waited for the Duo3 Wifi to be released in Australia and now… Read more

after 6 weeks of operation I am really disappointed in the quality of the picture. The reviews and write up on the Duo3 Wifi stated that you could easily identify people faces and number plates, well this is incorrect and picture quality is very pixelated. I will not be purchasing any more Reolink cameras and will just put up with my 8 year old Anran TPZ camera with better picture quality.

If I were writing this review just a few months ago, I would be amazed by the adverse comments, now I realize they are all true. I've got many older Reolink Argus PT cameras, and if I contacted Support, I got immediate answers from real people. One… Read more

failed, replaced immediately.

When they introduced the Argus PT Ultra I bought three, soon heavily discounted, which should have rang alarm bells, they worked perfectly for a year, then all failed. I contacted support, got the "Bot" instead of a real person. I supplied all the usual details, date of purchase, invoice, UID or serial number, followed by several "form responses' from "someone" who just repeatedly asked for the same information.

Sadly, a good company, who had good products who have lost their way.

My system is 5 months old and one of the cameras has stopped working. The only way can contact them is via email. Which i have been doing for over a week. I have sent them about twenty photos of system info. I believe the camera has got water damage from the last time it rained heavily. I have done everything thay have asked. But still want more… Read more

information. Thay don't honer warranty. I'm going to have to take the full system out and return it to Costco for a full refund. Not a company that looks after it's customers

TLDR: I have had a frustrating experience with the Reolink E1 Pro. While the image quality is decent when the camera actually works, the Wi-Fi connectivity is fundamentally flawed and unreliable. The camera frequently goes offline, particularly during the night. The Reolink app often shows a data transfer rate of 0kbps, even though my router… Read more

indicates a strong Wi-Fi signal to the device. I have many other smart home devices and another Reolink battery camera that work perfectly on the same network, so the issue is clearly isolated to this specific model.

Support Experience: To Reolink’s credit, their support team is responsive, and they did eventually agree to a "cross-shipment" replacement after some back-and-forth about return postage. However, the replacement unit has the exact same problem. Within 24 hours of installing the new camera, it dropped offline and required a manual power cycle.

The support team keeps pushing "special firmware" updates and suggesting my network is unstable, despite evidence to the contrary. If you are looking for a "set and forget" security solution, this isn't it. You’ll likely find yourself power-cycling the unit or troubleshooting firmware more often than actually viewing your footage.

Pros: Responsive customer service. Good image quality when connected.

Cons: Extremely poor Wi-Fi stability. Issues persist across replacement units (suggests a design/firmware flaw). Requires frequent manual power cycles. App frequently shows 0kbps despite good signal.

Bottom Line: I wouldn't recommend this model if you rely on it for consistent monitoring. It seems to be a lottery whether the Wi-Fi will stay connected for more than 24 hours.

Reostink! Australian installers beware, out of 3 orders I have had two faulty cameras! The first one took me weeks to get any decent support and it took me purchasing a replacement camera myself and initiating a PayPal dispute to cover my losses. The second one has not been addressed by ReoLink at all and I’ve been left with the cost of a replacement camera!!! Show details

Reolink is a dodgy company. Despite buying the products from their Australian website. I was slugged with an international transaction fee. This is because they are dodgy operators that are illegally charging you in a foreign currency and so you as the consumer is being slugged with fees despite it being on an Australian website in AUD. They have… Read more

a return and money back guarantee so I emailed them to return the products back and I haven’t got a single response from them. Another dodgy Chinese company ripping Australians off. Temu of CCTV cameras

DON'T buy Reolink. They pretend to be Australian based, but are actually in Hong Kong with only their stock held in Sydney. You don't get an invoice stating as much until AFTER you've purchased online. Their cameras and recorders are glitchy, unreliable and poorly designed. Terrible warranty service from HONG KONG only via email. When things… Read more

INEVITABLY go wrong, YOU will have to provide FREE labour to them when they make you jump through silly hoops trying to troubleshoot their dodgy obviously faulty products.

They have NO Australian based technicians for onsite servicing when the big problems start - and Reolink software and hardware are riddled with BIG problems.

When they've wasted months of your time, they will just offer insultingly low "partial refunds". DON'T, DON'T, DON'T be fooled by the sales pitch. Reolink are absolute rubbish. You've been warned.

Ordered, camera broke after 1 month. Intially REO did not want to refund, then said they would send new camera out if I paid for new one to be sent back. Did this and second camera came. You wouldn't guess it, but this one broke. I asked for refund and I would move on. REO initially refused, then offered partial refund, then after arguing (this… Read more

is what they do, they do not respond or ask silly questions to take it out of the 'warrenty' period).

Paid a second time to send it back, awaiting a redund still. I bought this brand as I read they had good customer service and reliabilty. I experienced neither.

We really do need a zero rating in this scale Reolink camera started to fail with vertical lines in picture. Approached support with no luck, they sent my ticket to warranty and that is where it has stayed now for a considerable period of time. End outcome is a run around which indicates Reolink has clearly got zero commitment to replacement of… Read more

faulty goods under Australian warranty requirements. Therefore Plonk! to Reolink. Don't buy their products because they will not honor the warranty. Instead write to the ACCC and report a breach of the consumer guarantee ,when enough people write the ACCC will be strongly criticized if they don't act on your behalf..

The camera was useless and the customer service is so poor. There is no office to get intouch with and it is only via email. A bunch of thieves are replying every now and then to the emails. No warranty and the fee for returning the camera the customer has to pay. They are charlatans not recommending at all .

This product was bought as a present and has been completely sub-standard in reliability, performance and ease of use. After several months of frustration, I wrote to them asking for my money back. After the forth exchange of emails with an 'AI Bot', I am no closer to resolution than at the start. Do not deal with these people; they are bots, not real people! Show details

These cameras are now LANDFILL! They need firmware updates which cannot be done using their mobile app! These cameras should never have been sold to people using or who only have moble devices! They are also very slow to respond to detecting motion so slow they totally miss recording important events! Do yourselves a favour spend your money on… Read more

something else! Also if you have a problem after warranty expires you have no chance of contacting customer support they don’t want to know you!

I have found the hardware acceptable but complicated, with one warranty replacement. The warranty process was complicated compared to anything else I've been involved with - but I got the replacement eventually. The BIG disappointment is with the support. Being in USA means telephoning between 11pm and 8am (Sydney times) or emailing. Emails get… Read more

read the next day and a reply gets back the following day. SLOW!. Reolink won't provide a call center here in AU. Consequently, it has taken more than two weeks to provide a sensible answer to a question. Numerous emails contained WRONG AND CONFUSED answers and support staff simply did not read or understand the questions, let alone how to answer clearly. SO FRUSTRATING!

I’ve had a bad experience with Reolink. I have four Argus Pro 3 cameras, which were all 12 months old, and one of them started draining the battery within a day. When I contacted them, they offered me a 15% discount instead of replacing the faulty camera. I’ve decided to stay away from Reolink in the future. Show details