Repco Authorised Service

A small family business where the customer and their work are their primary concern. I was quoted by 2 other dealers for work after a service on my car. JC Automotives did the job for 1/3 of the cost. Plus, I am disabled, and they ensured that I was driven home and the car was delivered. The work standard was excellent, and the care was even… Read more

better. But no one could complain about the price! Support smaller local businesses; the chains are not always better or cheaper!

Schulz automotive Temora aligned with repco paid over $1600 to have noisy ticking lifters replaced - issue was not rectified avoid worst mechanic in Australia poor service and ripped off plus damaged passenger window

Fantastic experience!! – Thanks to Ian and the team at Autocare Mt gambier for fitting us in without notice for repairs,and getting me back on the road the same day. We would highly recommend this service centre if traveling through Mt gambier.

Repco Mornington Tas Car Serice – Excellent receptionists, friendly and helpful. Half the cost of the dealership where I got my car from. One suggestion might be for servicers/mechanics to check their shoes for dirt - I had a load left on my new mats - but because of the happy staff and excellent pricing I didn't say anything. I want to go back! :-) Thank you!

Wouldn't go anywhere else – Have been taking my cars to Rockingham Fleet Services for around 8 years now and honestly, wouldn't go anywhere else. Diane, Ian, Andy and all the team are friendly, helpful, funny and don't take the piss. They always offer to drop me home and pick me up again, always upfront with the mechanical issues of my car and always call me if there's… Read more

anything major (expensive) with my car, before they go ahead with it. I have heard stories where ladies have been charged above and beyond for mechanical services....I have never had this experience with Rockingham Fleet Services. Five stars, would highly recommend!

Exmouth – I still have stress, anxiety issues thinking about our experience there in 2019. That left us trapped unnecessarily in various accommodation which was hard to find in Exmouth while waiting a week all because of our wheel bearings needing replacement. Even the locals said we should have stayed clear of them. No choice as we were towed.

DO NOT TAKE YOUR CAR TO THESE PEOPLE!!! – I have a Mercedes ML350. All i needed was an auxiliary battery and install of airbags for my rear suspension that I had. I was told to pick up my car 2 weeks later. First of all you should know that no one was there to tell me what they did to my car!! I noticed that the error light was still on for my suspension! I told the receptionist and she… Read more

told me that i had wait an hour for the mechanic to come back!!! Eventually he told me that the airbags wont go down. Then he said that some of the buttons in my car for comfort mode/sports mode and the 4 wheel drive etc. aren't working and they don't know why! My electrics worked before i took it there now it doesn't!!! This cost me $2500! I had to take it back as the airbags completely deflated. This cost me $950 and still not fixed! Eventually they admitted that they cant fix my car. $3400 mistake!!! its now sitting in my driveway.

Above average prices for below average mechanics – Took my car into repco at airport west Melbourne as I'm new in the area. Explained to them what my concerns were with the car as hadn't driven it much since lockdowns. Was due for a service but wanted it checked out. The main issue (difficulties starting at times due to lack of driving) was not even addressed, however they done brake flushes, oil… Read more

flushes and cheapo tyres and cost me over 2k and car still has issues starting. I thought to take it back but I know they will try and milk more money out of me and probably do more harm then good. Cut my losses. Learnt to be a little more sceptical with Google reviews. They had a 4 star rating but only around 20 reviews so who knows how many of these were made up. Hope no one else gets stung like me. Some business think they are getting ahead but ripping people off but word of mouth always wins.

Incompetent – Took my suv in for an oil, oil filter and fuel filter change. They finished the work and parked my vehicle outside then realised they had not changed the fuel filter! took the car back in and changed the fuel filter and charged me half an hour labor when it should have taken 5 minutes had it been done when the vehicle was on the hoist for the oil… Read more

change. They could not reset the service metre I suggested they use their scan tool but they insisted it would not work. After much pushing from me they called a Jeep dealer who told them to use the G-scan! Then I suspected they had used the wrong grade of oil but they insisted it was correct. I contacted Penrite oil who confirmed my suspicion so I returned the next morning but still they insisted I and Penrite were wrong. Cut a long story short Penrite paid for them to replace the oil because they refused. They did however refund me the difference in the price of the oil There is a reason why all other workshops are book full for four to five days in advance and their workshop is relatively quiet.....

Doubled the cost – City Automotive Mornington, Tasmania, quoted over double the cost to replace front lower control arms on a 2006 Polo GTI... the VW service centre was less than half of their quote and they're known for ridiculously high prices. Absolutely disgraceful way to conduct a business.

Poor workmanship in Exmouth service – We broke down and got towed back to Exmouth Repco Authorised Service as coming back to Perth from our holiday in Exmouth. We were told that the transmission pump of our Toyota Camry had failed, and the whole gearbox needed to be changed at a staggering cost of $7,000. Furthermore, first they installed an incorrect transmission, which caused more… Read more

delay, and we had to rent a car to get back to Perth on time (after missing an extra week from employment), causing additional costs.

After coming back to Perth and contacting our regular service, we were advised that if we had the problem they told us, it would have not been possible to still have drive from the transmission. We got other contradictory statements from them, too.

After the completion of repairs the Traction Control Light is still on, as the mechanic could not clear or calibrate this problem. When I asked him to cover the cost of calibration, he did not even reply. The faulty spiral cable needs to be replaced, cost is $603. The possible cause of this failure if that the steering was not locked when fitting the transmission, causing internal damage to the spiral cable mechanism upon reassembly.

Poor workmanship at every level, will seek legal advice and proceed further.

Ripped off twice – The Victoria Point Repco Service centre charges nearly 100$ to scan a cars computer. This is a 2 minute job. I am surprised I wasnt charged 50$ per spanner movement. First time I used was because of a faulty valve. I was charged near 100$ for the engine scan which I had already told them about as my neighbor had done one for me. I accepted it… Read more

(nearly 100$ for 2min job) as I thought maybe wires where crossed between when I spoke on the phone and went in.

I used a second time as I was told the engine was bouncing around to much and likely the mounts where going. They requested I drop the car off the night before which I did. I received a call saying the mounts where not to bad but the brake discs needed machining. I was aware of a slight grab feel and was really surprised he thought that was more an issue. I said just change the engine mounts.

When I got the car back, yet again I was charged nearly $100 for a scan that was not required. What was worse was when I drove it away the brakes where terrible. After having the front disc's machined by someone else that small grab was back again as the next mechanic told me it wasn't serious but I'd need to eventually have the rear discs machined. The car did feel like the mounts had been changed though, not as shaky on warm up.

Oil leak – Had a large service on my Hilux 2016 SR5 in Exmouth drove all the way to Karajini N P, only to find a oil leak from sump plug cracked washer so I made a temp repair, contacted the service centre, it was serviced at, they arranged a workshop in Tom Price, to replace the washer, drove all the way back to Tom Price, had it fixed, I was expecting… Read more

Exmouth service center to compensate for the Diesel, but to no avail, also had cost of caravan park, Talked to owner, but no movement on diesel, So not a Very happy customer, THUMBS DOWN.

Poor customer service at reception – The lady working at reception was very rude and was not welcoming. My car was meant to be finished between an hour to half a hour and it took longer. Once car was finished she did not call me I went there and it was done

Been to Repco twice. Crap. Never will go again – Been twice. Once cooked my engine by Repco not plugging in the fan after the service, apparently this was my problem for not watching the guage. Then, another store 2 years later, doubled the bill from the quote, because their girl 'made a mistake", but i still had to pay. How was that my fault? Never, ever, trust Repco. Back to KTAS for me.

Rip offs !! Absolutely disgusting – I towed my car in to repco mount gambier because it wouldnt start, they had it for 4 days and when i went to get it the technician said he had no idea what was wrong with it and that it started the following day, he told me if it doesn't start again then bring it back, i spoke to the manager to see how much i owed, he told me dont worry about it,… Read more

next time it happens bring it in and they will sort it out then, 3 weeks later i get a bill for close to $300, thats outrages to plug a computer in and clear a few codes, I'll be writing a complaint to the dmv and would strongly recommend people do not go there.

Faulty car – Hi I have a VZ SS and would not start no more had it looked at by few mechanics and people nothing fixed it so I went down to Repco service centre in Batemans bay say the mechanic told him just won’t start he ran tests and found the problem very quickly I was over the moon so it still needed work the fixed snapped bolts from the exhaust manifold… Read more

relocated a vac hose on the motor couldn’t of asked for better so happy the reception lady’s are fantastic as well I would not even think of going anywhere else so if you need your car looked at ring them book it in Wil and the team will sort it out no questions

Thanks everyone at bay Repco

Can fix almost any problem – I recently took my car here for a strange noise and wobble from the back or my car when I tried to take passengers. The staff were quick to discover the issue and contacted me to get my approval for the work to be done. Within a couple of hours the job was completed. The men who work here are friendly and approachable and never make me feel inferior about my lack of knowledge in car maintenance. Their prices are very reasonable.

My experience was not good – My experience is about getting a roadworthy check done at Repco Agent, Temby Auto in Eltham Victoria. I received the quote of $195 for the check and paid in advance. After the first inspection I was told there were faults that needed fixing. Some were faulty, some were not. I fixed the faulty issues and took the car back for the second… Read more

inspection. But I was told that inspection failed because of 2 issues. The man said my headlights needed aiming. Also he said the front wheels needed an align. I told him that I had done those 2 items myself. He said that the work had to be done on a special machine or he would not issue the RWC certificate to me. He then asked for $89 to have each item done on his machines ($178)

He showed me a printout from his front end machine that claimed my front wheels were pointing outward 3mm too much (the thickness of a matchstick) Although I have not worked as a mechanic for decades, I are a qualified mechanic. And I have never heard of the front end align being part of the RWC process. And in relation to the headlight aim, I had always thought it to be accepted to just align the lights against a wall.

Anyway I was then handed another bill for $120 being for the second inspection. My past experiences was that the second inspection usually only took a short time and was built into the quoted price of the RWC. And if a garage charged for the second inspection it should have been mentioned when I first asked for the quote. But at that point of time I did not know what the official rules were.

But the man did not stop there. He then said that because I had failed the second inspection that I would have to have a complete new inspection. He then said he would not charge me the full $195 for the new inspection but only charge $99 to cover the Vic Roads costs.

I then realized that I would have to pay a total of $592 for the RWC certificate or leave with nothing and lose my $195. I went to leave. He grabbed the keys from my car and said I had to pay $120 for the second inspection or I would not get my car. He then called me a fool (for not paying) and went into his office.

I then walked home and rung up Vic Roads to ask about the RWC rules. I spoke to a number of people but none gave a straight answer. But one said the garage did not have the right to seize my car and it was a police issue.

I then went to Eltham police station and was passed between 3 different police. But none could answer the RWC questions or if the garage had the right to seize my car.

One of the police then rung up the garage. He then told me to go to the garage and they will give me my car. He did not say if they should or should not give me the car, but just that they will give me my car.

I then went to the garage and the lady asked me to pay the $120. I refused. The mechanic then drove the car out the garage and gave me the key.

I then booked my car into another garage for the RWC. That mechanic told me it was the usual practice for the second inspection to be built into the quoted price of a RWC. And that garage passed my RWC and gave me the certificate.

After that experience, I went to 10 different garages to ask if it was standard practice for the second inspection to be free and built into the overall cost. 9 garages said it was free and one said they charged a $30 fee. I also asked if the front end align and headlight aim had to be done on a special machine. None said it did. I was told if the front end had no worn parts and the car drove and felt correctly, then that was all that was required.

I then contacted Vic Roads to ask if Temby auto had acted within the RWC rules.

Vic Roads said it was not their issue as to what a garage charged for the RWC or if they could charge for the second inspection.

Vic Roads said that Temby Auto had the right to request that my headlights be aligned on their special machine.

In relation to the front end align Vic Roads said that Temby auto had the right to request my car have a front end align if they felt something was wrong.

And as to the issue of having to get a complete new inspection if the tester wishes to fail the second inspection. Vic roads said that if the second inspection fails, the a complete new inspection needs to take place. Even if it is within the 7 days.

I asked Vic Roads To give me a written reply but they declined and phoned me with the information

Everything I just wrote is true.

Also I wish to add to my review. The garage had also told me that my headlight globe was out of it's holder and needed to be refitted. Later, when I looked, the globe was out of the clip and supported by the wires. I refitted the globe as there was nothing wrong with the holding clip. If the globe was out of the holder in the time prior to me taking the car to the garage, I thought I would have noticed the beam jumping up and down on the road as the globe was loose on the wires. The globe was behind a plastic cover which protected it from being accidentally dislodged when working on the car. I do wonder if someone had pulled the globe out for sabotage

Pathetic customer service &lazy port Hedland – I had ask for a quote on getting all my brake pads done they accidentally under quoted me $600 total then they did the fronts but not the rear pads and tried to charge me $540. I demanded they do the job properly and do the rears properly for the quoted price. They huffed and puffed nastily and did it then told me I suddenly and mysteriously had a… Read more

broken master cylinder brake issue which sounded very dodgy and they treated me really lousy. Promise you they are as corrupt as they come !!! They caused me a lot of grief especially [name removed]!!!!’

Complete rip Off and criminal negligence – Repco on number 1 Stanbel Rd, Salisbury Plain, SA 5109 kept my car for over two weeks. They told me I would need a completely new ECU for my car as they could not find one in Adelaide, this is after two weeks of holding my car hostage on their premises, while I waited and waited patiently. The price of the new ECU was in the $1500 to $1700… Read more

range. After two long weeks, I decided it wasn't worth spending all that money on my car and I asked them I didn't want to go ahead with the job and that I wanted my car back. They still billed me $265 and my car was not repaired.

One year later after basically having my car parked in my driveway doing nothing I decided to try and find someone to see if I could repair her before I sent her to the car scrap yard in the sky. A mobile mechanic came over and fixed the problem within 5 minutes, no exaggeration. It was The time delay Relay switch not the ECU and the cost? $100 all up.

Moral of this story is be careful who you take your car to and try to get multiple quotes if you can before you get your car repaired.

I have suffered a lot mentally to get my car back on the road over the past year and it was all because of shonky people like Repco.

Bad customer service – Try to book my car in,the receptionist was so disgusting the way she spoke to me. I still can’t believe the lady did not want my service. I will never go there again . 238 new ham Mount Gravatt. What is wrong with the younger people, is it because I am a older person .

Repco service or lack there of Katherine Nt – Had a service on my bt50 on my way around Australia charged $600 pulled the air cleaner out in front of the salesman at the Katherine Repco store so he could witness the fact the air cleaner element had not been removed & cleaned or replaced as I requested. It was still full of dirt so I replaced it myself with a new one tang the service centre to… Read more

inform them I was not happy they hung up... great service not!!! Best stay away from this service agent they give the rest of the team a bad name

small request for service but a big rip off – Took my flat battery (Exide N70ZZLMF) in to HARRY'S AUTO CARE BELCONNEN ACT for a long charge as it has not been used lately.I came back 3 days later to pick it up ,mechanic said it was flat and not holding charge ,I should get a warranty replacement, When I got home to take it out of the boot I spilt battery acid on my pants and the battery had… Read more

been tampered with with open seal between the lid and main body showing screw driver marks.The battery is a sealed unit and is suppose to be maintenance free as the label indicates.I went back to show the mechanic who bluntly denied everything.I know that when I dropped off the battery there was no leakage or any damage to the casing.

Attention to detail. Friendly service – I have had my Saab Aero and Honda motorcycle log book serviced at Dromana Repco. Always friendly. Confident work performed to standard at reasonable cost. Will provide loan cars or drop you off when leaving vehicle. Happy to recommend.

Auto Service Centre, Narre Warren. Very happy, great service – I have been having my cars serviced by these guys for about 5 years now and have been very happy with the service. They are friendly, knowledgable and trustworthy. I have always been happy with their workmanship and they never come up with bogus work that needs doing like some have been known to do. They give me a heads up on things that are… Read more

coming up, and when I ask will estimate costs for those items and how long before they need doing. I would happily recommend them to others. In fact I have and my boss now has them service his cars too.

Why try fix a car they know nothing about! – 00 Ford cougar.... They got $600 to put a fuel pump installed I supplied the pump the new filter for the pump i supplied. Well it didn't fit the new pump they said...... So the put the old filter back in which was 18 yrs old I drove it away for less than 100 km and the pump blew up it was clogged with dirt from the bottom of the tank. They had it… Read more

for three day and they were telling me it wasn't the pump. I paid lube mobile and they fixed it in 2 dam hours.

As well as I paid them to fix my thermo fans cause it was overheating they turned the knob on the adjustable thermostat and charged me almost $200 for it I drove it for 3 days and the adjustable thermostat melted as there is a short somewhere in it. Dont ask Repco for a tissue cause they will hand you sand paper!!!!

Quoted $665 For a repco brand Radiator. "NOT" including installation – That's a bit steep considering they start at $92 for the cheapest on the market and $375 for an original DENSO Ripco core more like it.

Temby Auto Service, Eltham, Vic – I have nothing but praise for the cheerful, professional support and cost effective service from Andrew, Michelle and the Team. My '63 MK2 Jaguar has in their quality experienced hands and they go out of their way to source the necessary and often scarce parts, at no additional cost to me. I have no hesitation in recommending them to family and friends, who have appreciated my suggestion to try them out.

Rip off! – My services were being scheduled for every 5,000 km. I had three services this year before I realised I was being ripped off!