Repco Physical store

Ordered online two items click and collect. Divided into two orders at different pickup points. Epping and Thomastown. Epping Store was unhelpful saying I ordered that way which I did not. Had to contact other store and online several times. Eventually after rude encounter half money was refunded on gift card as that’s the way I paid but other… Read more

half could not be done. Had $20 shoved at me to go away. Won’t shop there again. And online was ridiculous What a waste of time

Went to the st Peter's store on Sunday 1 February. The chicky baby was more interested in chatting with some acquaintances rather than providing any assistance. After a while a just walked out. Show details

Have to give a shout out to Charlie from Mittagong Repco. My car needed new windscreen wipers, I had no idea what wipers I should purchase. Charlie was so helpful and even fitted the new wipers. Thanks Charlie!!! Show details

Went unto the Tuggeranong store and they refused to price match engine oil that was half price at supercheap, the guy at Repco suggested i go to supercheapt to buy it. Poor service.

Visited Repco Palmerston today could not thank Jess enough for her helpfulness knowledge, patience and willingness to go above and beyond to help people in need would make a great team leader. Cannot thank her enough for her help today and would be a great store manager or team leader in the future thanks for your help Show details

I needed to buy a steering wheel lock as I heard of kids looking into my car. And as it happens the best anti theft devise you can buy is the old school wheel lock from the 90s. Anyway. I had the best experience with John from Sunshine Repco (vic) help me. He was very kind and helpful. He also gave me other advice. Very patient and with the utmost customer service. Show details

A huge thank you to Nicole and Addi at the Pimpama QLD store. Their excellent customer service, product knowledge and attention to detail saved me big time! Not something easily found in the retail sector these days. I'll be back for sure. Show details

Zero stars and top of my sht list is not an available option so I gave these rude people 1 star. The store at Singleton NSW is full retail price only according to only certain staff members. I’m a mechanical engineer, I don’t have an MTA trade card for trade pricing and I don’t carry my engineering trade papers around with me, every other staff… Read more

member there has no problem with giving me trade price. In a small town with 4 auto parts stores you would think they would try to be a little helpful and not infuriate customers. All the other auto shops are super helpful and friendly, I urge singleton people to go to the other shops and steer clear of this one. Rip Every Poor Cnut Off is what I was told it stands for. Absolutely correct I’ll never go back, I’ll drive 100 kilometres before I give these people even 5c

I went in to ask about getting a globe fitted it clearly said on a sign outside that they do this. Several CSR passeded me without acknowledging me, like I was invisible, needed to be a Nordic blonde 20 something and long legged to get some attention I think. A man at a desk in the back where the counter was clearly visible to him and I could… Read more

clearly see him too also ignored me, in an empty store mind you!!! I went looking for help asked about bulb fitnent the young guy came outside and looked at my car which is old 2014 Hyundai but not in bad Nick or crappy looking and suddenly said “oh sorry we can’t do fitment of bulbs it’s an insurance thingy”, when i pointed to the sign they said “yeah we’re not allowed to remove covers and replace them only if they are easily accessible”. Like they wouldn’t have to do that with every single car anyway (eye roll, quizzical look) said I’d need to go to a mechanic. No wonder the store was empty with service like that!!!

Worst customer service experience I have ever had at the Pimpama Qld store today with two young staff members talking down to me and arguing with me when trying to return a part which was wrongly supplied. To make it worse my son had already attempted to take his purchase back earlier in the day and was told by the staff member that she didn’t… Read more

need to be having an “immature” conversation. A very stressful and overall disappointing experience which could have been avoided if they were better educated on consumer rights and customer service!

I needed a 12V source to run a digital photoframe for a trade display (one amp for four hours). Staff at Repco Cootamundra suggested NOCO GB20 jump starter. Some tiny technical matters but I know what I'm doing and it worked fine but fully charged it only ran two hours. The claimed 4,000 mAh is clearly Trumpian. No matter, the GB40 at a claimed… Read more

12,000 mAh should handle the job easily, so I bought one of those as well. A bit expensive but at least no hassles with a big 12V lead-acid battery. I was a bit surprised that the GB40 is built into an identical case as the GB20, but thought no more about it. A great little device, and works exactly the same as the GB20 so no second learning curve. The big surprise was it ran for the same two hours. Had a second look at the specs, and the GB40 should weigh around 1.3 kg. No: both units weigh 540 g. It is instructive that both units take around 5 hours to charge from my computer (measured 1.4 A) so the batteries in both units take the same number of joules. Let's be clear: I'm not interested in cranking amps. The GB20 might be the claimed 500 A and the GB40 might be 1000 A in some universe. I don't care. But as a source of power the GB40 is a huge disappointment. I'm keeping the GB20: it will be a handy power source but I won't be relying on it to get me out of trouble. I took the GB40 back to Repco Cootamundra the following day, complete and in its original package, with receipt. They cheerfully refunded the money as expected, but I'm sorely disappointed. I am reconciled to running the display from a 10-year-old lead-acid battery.

I visited Kessels Rd Repco store in person. A polite young man named Jack assisted me. Jack was extremely helpful and looked after me with the best store prices. I also visited the next day and both Jack and Jessie provided outstanding service.

What is it with this RACQ discount nonsense? As Repco is doing damage to itself, RACQ and Repco are not affiliated and there is no legitimate reason to discriminate against non-RACQ customers, the price difference is significant enough to make people avoid Repco as I have and I feel that fair trading should be involved here. If this company feels… Read more

that it is a smart move to overcharge non-RACQ customers, they management has made a very poor decision and do they really feel that people are not noticing this favouritism for RACQ members?

Needed a serpentine belt (6pk1515). From Repco (All Stores & Online) 6pk1515 Cost: $80.00. Supercheap (All Stores & Online) 6pk1515 Cost: $70.00 Autobarn (All Stores & Online) 6pk151 Cost: $75.00 Less than 5 km down the road at an independent automotive parts shop 6pk1515 costs $25.00 for the exact same brand & size belt . And that is their… Read more

normal selling price and it is not on sale. After speaking with the owner it turns out that these guys still make a profit selling the belt at that price. So how much profit are REPCO and the other two price gougers making?

Repco is the worst of the three Big Name Auto Accessories stores when it comes to price mark-up, but the other two are hot on their heels.

I really hope all three of these BIG Chain ripoff stores price themselves out of business. And their should be a law to stop them for price gouging like they have been doing since COVID 19 lock-downs. They are not trying to help anyone but themselves. In actual fact when it comes to pricing, they are trying to drain Aussies for every cent they have.

The reality is that 99% of the items they sell are purchased from Alibaba China or similar bulk suppliers for around 5% of what Repco & the other two sell them for.

The profit margins would be astronomical.

Repco sends customer an email with the amount of rewards points, 343 enough to get 3 items, 100 points each, customer goes to repco store and is told we don't do that, you can't get them, what a deceitful disguisting lying practices is repco using, their website states very clearly can use point in store but store refuses to honour. Wasted my… Read more

time and fuel to go to repco shop, no more business for them, it's now autobarn or burson who will enjoy my orders and purchases Repco shop has disguisting business practices, so what use are those f.....g reward points if shop doesn't honour them

Ordered a rhino rack back bone in the shop and came with a freight charge of $25 but when you buy it online and click and collect it’s free. Went back in the shop minutes later after noticing it and asked if they can refund my order. And said they can’t. Poor customer service and what a scam. Show details

Repco Bankstown ,Biggest rip off $125 for a aftermarket ignition coil when you can buy a Genuine Toyota Denso ignition coil for $60 they love ripping off there valued customers,Did not have my nrma card on me so instead of $106 its $125 great way to treat your valued customer for 20 years low life scumbags will take my business elsewhere from now on.REPCO stands for Rip every Poor C--t off. Show details

Today i purchased Dupli-Color Autospray DSH78 150g and with Autoclub loyalty discount paid$23.75. When i got home i cheked online ad Repco Lawnton had the same product in store for $7.00 !! Not happy! Show details

Please DO NOT shop at the OXENFORD store UNLESS YOU LIKE HAVING YOUR MONEY STOLEN The people there are rude, unhelpful and shouldn’t be near any customers. Repco is dying brand with little relevance, they won’t be around much longer. I ordered an item and it never arrived in store. They just didnt bother ordering it. They sent me a email saying… Read more

that I will have my money refunded and five days later I’m still waiting… DO NOT SHOP AT REPCO AT ANY STORE, THEY WILL TAKE YOUR MONEY AND WILL NOT REFUNDED IT IF THEY CANT SUPPLY THE ITEM…

Staff failed to order the part I needed and left me hanging for 5 days, and told me lies regarding what I arranged with them when I called them to see if the part had arrived and then told they will order it and quoted me a price that was over $20 higher than when I was in the shop the first time when I ordered it. I refuse to do business with them after being screwed like that. Very poor service and dishonest.

Repco Ferntree Gully Store Terrible service in everyway. Purchased product on Wednesday and no receipt issued. Returned the product Friday unused as length was too short, staff would not refund unless a receipt presented. They were quite rude and abrupt about it. So, called headoffice and [Name Removed] was brilliant, understanding, considerate… Read more

and prompt in emailing me an invoice to obtain a refund. Went back to store and waited almost 5 minutes before I got served in an empty store. Autobarn just down the road had a bigger range at cheaper prices. Autobarn FTG now my new car [arts and accessory store.

My husband had a breakdown on the h’way at Springwood nsw with his trailer. First time he went in and no one knew nothing. Went in 2nd time and a lovely older women tried to help him and what must have the manager who was quite obnoxious told him it wasn’t his problem. We have a business in Bathurst and never in a million years would I treat someone like this person did. Customer service is nil out of nil. Show details

I've never been so disgusted with a store in all my life.my disabled son drive his car in from childers and he couldn't get the part in outside so I called and asked them if they could help because he called me crying and I even offered to pay!all they had to do was jack the front of the car up.he ended up having to sleep in his car that night… Read more

outside Repco and all because he was sold a part that did not actually fit his car!I had to end up paying a mechanic to come and remove it they were the rudest most disrespectful unhelpful sales people with no compassion and it was the store fault this even happened

GOODNA 1450pm Friday the 8th had to deal with the rudest, most arrogant, unknowledgeable, ignorant know-all loudmouth feral behaviour. Monumental stuff up with my order would not take any accountability or listen to a word i said as she was not… Read more

going to be wrong about anything even raised her voice, used profanity and threatened to hang up the phone instead of just listening to me and working through the issue. I feel sorry for her co-workers. Disgusting as i have purchased thousands of dollars worth of goods for my business through them. Never again will i set foot in that store.