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Resimac

Resimac

1.8 from 6 reviews · View Statistics
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Reviews

1.8
6 reviews
5
(1)
4
(0)
3
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2
(1)
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(4)
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Colin Mitchell
Colin MitchellGippsland, VIC
  • 2 reviews
  • 1 like

Terrible Customer Service

published

Resimac makes you wait for an hour before they answer the phone, when they do answer they take even more time and then hang up without bothering to call you back. My experience with [Name Removed] yesterday. They acted like they doing me a favour by following my instruction to discharge my homeloan.

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Pete
PeteMid North Coast, NSW
  • 6 reviews
  • 3 likes

Absolute The Worst Finance Provider Ever!!!!!

published
Transparency
1/5
Customer Service
1/5
Resimac
Customer Feedback T.ResimacSend a private message
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Chris
ChrisAdelaide
  • 8 reviews
  • 12 likes
  • Verified

Removes features without warning to customers eg ability to prepay interest on investment splits on home loans

published

I was a long time resimac customer that used to prepay interest leading up to June 30 on investment portions which used to be a feature of their loans, up until advice Just before end of financial year. To make matters worse I called up on 4th of May to request this and was told sure no problems and sent the paperwork. Then a week later this feature has been now, without warning, removed for all customers. Terrible customer experience. Avoid at all costs I am not refinancing away and they have lost me as a customer.

Transparency
1/5
Customer Service
1/5
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Mark Landmann
Mark LandmannGreater Melbourne (Metropolitan), VIC

Excellent Response & Follow-Up Service

published

I was impressed & greatly appreciative of the efforts the Team at Resimac went to to refund an annual fee soon after we closed a loan account with Resimac. Excellent, prompt service & clear, courteous follow-up. Problem solved - very satisfied.

Transparency
5/5
Customer Service
5/5
Resimac
Customer Feedback T.ResimacSend a private message
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Pilz
PilzGreater Melbourne (Outer), VIC

Good start but not passing on rate cuts

published

I had a relatively good experience transferring to Resimac but as I've just received an email stating that the 'emergency' RBA rate cut hasn't been passed on at all I felt obliged to point out that the RBA have slashed rates by 1.25% in the past 10 months and resimac have passed on 0.65% which is pathetic, they give the typical sob story of world economics

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Application Process
4/5
Timeliness
4/5
Resimac
Customer Feedback T.ResimacSend a private message
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Sam
Sam
  • 10 reviews
  • 5 likes

Apply at your own risk- Incompetent- Missed settlement date as a result of their procedures

published
Transparency
3/5
Customer Service
2/5
Resimac
Customer Feedback T.ResimacSend a private message
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