Resimac

I had a wonderful experience talking with Grazel from Resimac over the phone. She quickly identified the issue I was facing and got straight to a resolution. What stood out most was how she provided clear, straightforward steps to rectify everything, so I understood exactly what was happening and what needed to be done. Grazel's helpfulness and efficiency made the whole process stress-free. I'd recommend Resimac without hesitation. Show details ·  1

homeloans.com.au is the best variable option - no added costs / interest rates low - offset and cards available. They don't do bridging - which made me seek an alternative - but no comparison to homeloans.com.au I will return and recommend :) Show details ·  1

Great customer service, requested a rate drop and within a couple of minutes received a positive response. I have been a customer of Resimac for nearly 4yrs now and they have been fantastic. Show reply

Still no access to my account it's been 6 months now, no contact from resimac spent a week in march trying to access my information. I also bought a car through St george. Never resimac. Why is this happening, I too am going to complain to fair trading. Show details

Duphnie has help to guide me how to navigate a once only redraw amount to my nominated account. She had done this in a very professional manner. Thank you for looking after me Duphnie. Show details ·  1

Very pleasant man to talk too Was very helpful Even rang me back when I hung up on him Thats what I call service as I had been waiting on the phone for 20 minutes Show reply

I was bit upset as I cant provide the address in your system since we moved couoke times in last couple years. However, Xeth is very helpful and tried her best to assist, really appriciate her assistance. Show details ·  1

As I was getting post mail stolen from my letterbox, I asked for my loan statements to be emailed to me which occurred in the first month. The following month I received a post mail copy - supplied to me by a neighbour down the street as it had AGAIN been stolen from my letterbox. I am hoping that my second discussion with Resimac will mean that I will now ONLY be sent by email Show details

Invariably, when bigger companies divest their responsibilty to their loyal customers to smaller and less specialised companies then it won't end well. Such is the case with Resimac, a company that was engaged by St.George to handle their carloan customers, in February this year. Almost from the start things went wrong. They have hounded me almost… Read more

daily, by phone, email and SMS regarding an issue that I have well establised as their fault. I have provided the written proof of this yet the harrasement continues. Endless requests for contact from them has gone unanswered as has my request for written proof of the accusations they have continued to make against me.

In short, if possible, avoid these incompetent baffons at all cost. They have proven to be unreliable, dishonest and relentless in their pursuit and equally inept at providing even basic levels of customer care and profession courtesy. ACCC here we come!

Note update below, issue resolved by Australian based, local representative. Resimac, if your lease company suggest using them RUN FOR THE HILLS. It seems when they took over our finance, they failed to register the security interest on the PPSR. We are now at the end of our term and when going to see the vehicle, became aware of their error.… Read more

We now cannot sell the vehicle until they rectify this.

We have been on the phone and emailing them since Thursday 13th February as this has become urgent.

The call centre, which I suspect is based in the Phillipines, do not understand what we need them to do. The Manager [Name Removed] tells us it has been rectified when it has not.

We have asked [Name Removed] to provide the head office contact details so that we can sort this out and he refuses.

They think that simply updating the VIN on their records fixes the problem and it doesn’t. They don’t even know that legally they have to register the security, with the correct VIN on the PPSR.

I have spoken with PPSR who assured me this is an easy, maximum 10 minute process and as it happens in real time, as soon as they register it the system updates immediately.

It’s almost as if they don’t want us to pay out the loan. They are causing stress and financial hardship.

Next step is AFCA. As I said, stay away unless you want to endure next level stress.

Michelle Mulla is an experienced person who knew how to solve my issue immediately without wasting time. The issue was simply, I forgot my pin number and wanted to create a new pin number. However, before talking to Michelle, I was talking to another Resimac customer care person who advised me after putting me on hold for long time that I can't… Read more ·  1

change my pin number and I have to get a new card. I did not believe and re-phoned customer care and talked to Michelle who rectified the issue in no time. It gives bad reputation to Resimac to have some people working on Customer Care who do not know how to solve a simple issue such as changing pin number and ask me to change the Visa card instead.

Customer service associate Jack was very helpful and understanding of my current situation and with the matter at hand. He clearly advised me of the process & what to do from here on in. He called back when he stated he would when he had confirmation of information. He was patient, knowledgeable and spoke clearly offering reassurance and help along the way in the upcoming process. Thank you Jack for being so helpful and understanding. Jodie Show reply

I rate the service as excellent.. Mak was easy to understand, clear & precise. He answered all of my questions and explained the loan system in an easy to understand way.. Thankyou Show details ·  1

Rebecca was sweet and kind during the confirmation. She listened to what I was saying and understood how to resolve it. She then acted quickly after the call. Thank you. Show reply

Aldrin provided excellent customer service over the phone and made the process of setting up my online home loan account clear and straightforward. He was patient, knowledgeable, and took the time to ensure everything was set up correctly. I really appreciated his helpful and friendly approach. Show reply

Ruzel the CSA provide a careful response to my needs and was patient with me. She directed me around the site and made sure I was aware of how to navigate all things. Very professional and calm. A gem Show reply

First time ever caller to RHG Mortgages. Phone wait time was short (few minutes only). The Customer Care worker, Aldrin was very patient and caring. He explained everything that I wanted to know, and then sent the necessary paperwork (requiring signature) out to my email address. He waited until I confirmed his email had arrived. Overall, he was patient, caring, knowledgeable and efficient. 5 stars to Aldrin! Show details ·  1

Irish was really helpful on the phone when assisting me with logging into my Resimac account. She was very patient, warm and friendly and ensured that all my needs were met. Show reply

Just had amazing customer service from MAK in your customer team. The extra mile was really appreciated and his insights extremely helpful. Keep up the great work! Show reply

A special thank you to Rebecca Strickland, our Customer Relationship Specialist, whose call I returned today. Rebecca wanted to check in with us. She answered our questions, reviewed our home loan, and successfully reduced our interest rate. Rebecca was proactive, professional, and genuinely focused on achieving the best possible outcome for us.… Read more ·  1

The interest rate reduction she secured will make a real difference for our family, and we truly appreciate her care.

We wouldn't hesitate to recommend Resimac and Rebecca to anyone looking for a lender that genuinely supports their customers.

Aldrin was very helpful and well-mannered in helping me with the 3 parts to my loan and explaining that the interest only time for our loan had expired and so now capital and interest. I was surprised to see $299.00 fees on top of the high interest rate. Show reply

She was absolutely amazing throughout the whole process. She took the time to clearly explain how loans and interest work in a way that was easy to understand, without making it feel overwhelming. I really appreciated her patience and how she broke everything down step by step, making sure I was comfortable and confident with every decision.… Read more ·  1

Thanks to her guidance, I now have a much better understanding of the financial side of things. Highly recommend her to anyone who wants honest, clear, and professional support.

Rebecca from resimac contacted me in regards to our home loan, her work saved us money. She was pleasant and professional, couldn’t ask for more in my experience. Thanks Rebecca Show details ·  1

I had a fantastic experience with Xeth from Resimac. She handled my enquiry with impressive speed and professionalism. I’m incredibly happy with the level of service provided and am glad to give her a well-deserved 5-star rating. Thank you, Xeth! Show details ·  1

My customer experience with Ruzel was exceptional in explaining the different accounts I had with Resimac and which account was linked to the different properties. She was very knowledgeable and explained the details of the account very well and understandable. Keep up the good work Ruzel and hope to get you the next time I have a question about my account. Show reply

Michelle was very helpful and professional. We have a joint loan and so she made sure that we were both in agreement with our request and undestood any information that she provided. Show reply