BEEN WAITING 30 DAYS AND STILL NO ODER!!! NEVER USE THIS COMPANYI have been waiting 30 days for my order and still nothing. I have been chasing them for 2 weeks now and still nothing. Their customer service Department are telling me my orders been delivered when clearly it has not. But they wont provide proof of delivery to show where my huge freezer was left!!! Clearly not at my factory. I had no reply just before a 4 days long weekend so I am still wondering where my freezer is. Forget the delays to my business they are causing, I am beyond disappointed with this company and would NEVER USE THEM again. Show details
Not in stock not refundedBeen waiting for over 2 weeks for an item they said was in stock. Been waiting 2 weeks for a refund. Not a trustworthy company
Commercial Kitchen Services with KCI IndustriesOne of the standout qualities of KCI Industries is their swift commercial kitchen services and effective communication . They demonstrate a remarkable ability to promptly acknowledge our requests as soon as they receive them. Moreover, their proactive approach to communicating with end-users consistently ensures that expectations are set realistically. KCI's commitment to guaranteeing their commercial kitchen equipment repairs instills confidence, and they have consistently proven to be a dependable and transparent industry partner when we encounter service-related challenges that require assistance.
The oven is amazing makes life at the shop soooo EasyThe new oven was exactly as described has loads of features and is making our life so much easier at the shop. Would highly recommend this brand to anyone looking for a new oven Show details
Damaged equipmentReceived damaged equipment and they will not replace it.. highly unprofessional. Show details
Very Happy!Arrived well packed and customer service with Joshua excellent! I will use this company again. Show details
Buyer beware!I've experienced very poor customer service from Restaurant Equipment Online.
I'm having an ongoing very bad experience with this company. The $129.00 Meatstikk temperature probe I bought from them was delivered faulty with intermittent connectivity issues, bluetooth range less than 5 meters when they claim 12 meters, battery life less than half an hour from full charge when they claim 6 hours.
They refuse to refund my money despite me sending them a video of the connectivity problem, and they demand I return the product to them at my own ... Read moreexpense before they decide if it is faulty or not, and they often take several days to reply to my emails. I have lodged a formal transaction dispute with my credit card company, and will contact the Department of Fair Trading tomorrow after the public holiday.
GREAT PRODUCTS AND EXCELLENT SERVICEOrdered an Atosa chiller and freezer from REO a few weeks before Xmas 2021. The experience from placing the order to delivery was seamless and prompt. I highly recommended this company and these products. Both are first class! Show details · 1
Problem resolvedProduct was not as anticipated. The refund was promptly processed following contact with company. A good outcome at the end. Show details
GREAT STOVEHad No Problem with company bent over backwoods to find owe stove and had it deliver well be for date thay gave us.
Extremely disappointedNo contact from company about the status of my order. After 2 weeks I had to ring them, only to be told that my product wasn't available. An alternative was offered which was unsuitable and was told that my product would arrive a week later. Still I heard nothing so contacted them back. The reply message told me that the order would arrive in another 4 weeks. I replied that this was an unacceptable delay and that I would like my order canceled and money refunded. I was advised that my refund would take 3 business days. 7 business days and 2 contacts later I am none the wiser as to the status of my refund. So they have had my money for 7 weeks and I have no product and no refund. This is not an acceptable way to do business. Show details
Damaged equipment and quickly solvedWe receive a badly damaged fridge.
This was a manufacturers fault, not restaurant equipments fault, as they are just the middle guy selling products on.
Kaycee and Julie handled the situation and organised a new fridge to be sent to us.
Thank you for understanding the urgency of getting the new fridge here. Show details
APURO Ice cream machine : Easy and effectiveMachine is a simple to use, neat and effective ice cream maker for low volume needs.Recipe important. Restaurant Equipment efficient and quick. Show details
Good people to deal with! Prompt action and delivered my goods within the weekPrompt friendly service. Used them before and same result, good follow up and products. Both experiences very positive. Will use again
Poor service ,poor customer service never return and tell all of my restaurant won't order from hereNever return to this company and tell all of my friends won't buy from here ,don't buy from them poor service poor customer service .. they are money hunger Show details
Questions & Answers
Where can I buy a cheap stainless steel fridge freezer?
When setting up a restaurant, finding cost-effective equipment is crucial. I'm looking for options to buy a cheap stainless steel fridge freezer that suits my restaurant's needs. Can you recommend places or suppliers that offer budget-friendly commercial fridge freezers without compromising quality and performance? I’ve come across multiple suppliers but didn’t get an affordable fridge. Is kitchen appliances warehouse offers an affordable fridge.
Hi there, the best place to find quality stainless steel fridges and freezers is external link - Aside from brand new options for all top brands, we also have a large selection of high qu... Read moreality used and ex-showroom stock on our website! Something for every budget and if you cant find what you are looking for, get in touch with our sales team and they will find what you are looking for at a budget-friendly price!
Your Polar C-Series Upright Display Fridge White 600Ltr has a temperature range between -2 & +8 degrees celsius. Is this suitable for ice bag storage in a retail environment ? Cheers - Steve
No, this is not cold enough for ice, this is a fridge and will average around 4 degrees, which is warm enough for ice to melt. You need a freezer! Please contact our sales team and they will help you find a suitable freezer.
Can i purchase this in the USA?
I don't know perhaps contact the supplier?
Hi Wayne, not sure which product you are looking for but try searching for it on some USA Restaurant Equipment websites. Try external link ? - Sorry but we only sell in Australia and New Zealan... Read mored at present. There should be no shortage of suppliers in the USA! Hopefully that helps you!
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