Restaurant Equipment Online

Joe and Karl were really helpful and understood the urgency of our fridge delivery to an early learning service. We had several calls back and forth, with the fridge being delivered within the promised timeframe. We received a call on the day to make sure the courier had contacted us, then to check if it had been delivered and the following day to make sure it had all gone well. The customer service was excellent.

False Advertising - advertised product as New but was a factory second when arrived. https://restaurantequipment.com.au/collections/delonghi/products/delonghi-eletta-explore-titanium-ecam450-86-t Bought via Kogan - complaint raised, it's been 3 days and no response at all. Avoid this reseller via Kogan

Commercial Kitchen Services with KCI Industries – One of the standout qualities of KCI Industries is their swift commercial kitchen services and effective communication . They demonstrate a remarkable ability to promptly acknowledge our requests as soon as they receive them. Moreover, their proactive approach to communicating with end-users consistently ensures that expectations are set… Read more

realistically. KCI's commitment to guaranteeing their commercial kitchen equipment repairs instills confidence, and they have consistently proven to be a dependable and transparent industry partner when we encounter service-related challenges that require assistance.

The oven is amazing makes life at the shop soooo Easy – The new oven was exactly as described has loads of features and is making our life so much easier at the shop. Would highly recommend this brand to anyone looking for a new oven

APURO Ice cream machine : Easy and effective – Machine is a simple to use, neat and effective ice cream maker for low volume needs.Recipe important. Restaurant Equipment efficient and quick.

Purchased online and had to chase up the order as the tracking was not moving. What I eventually received was not what I ordered and they overcharged for postage. On contact they stated it was a typo in their listing and did not offer a resolve except for to return at my expense for a refund yet they overcharged on postage to begin with. I… Read more

received 4 small containers weighing no more than 500gms and paid almost $50 postage. I was supposed to have received 48 containers. Now they haven't responded to email and won't take my calls. You're taking a risk if you deal with this company.

Buy elsewhere - service appalling – Absolutely disgusting company to deal with - we purchased a commercial toaster and it failed their excuse with was it was a few days out of warranty they wouldn’t even consider assistance, wasn’t even in service due to the delay in their freight.. apparently if I had waited a week I would have a two year warranty instead of a one year warranty for… Read more

the same product and same price - went even willing to discuss any options… appalling customer service .. buy elsewhere!

Took my money of $700 and wont provide product or give me refund – I spent $700 and not recieved anything. Its well over a month later, no one will reply via email, no phone calls, and no products? I have asked for refund and nothing... DO NOT BUY FROM THIS COMPANY !! ITS A [Content Removed]!!!!

BEEN WAITING 30 DAYS AND STILL NO ODER!!! NEVER USE THIS COMPANY – I have been waiting 30 days for my order and still nothing. I have been chasing them for 2 weeks now and still nothing. Their customer service Department are telling me my orders been delivered when clearly it has not. But they wont provide proof of delivery to show where my huge freezer was left!!! Clearly not at my factory. I had no reply just… Read more

before a 4 days long weekend so I am still wondering where my freezer is. Forget the delays to my business they are causing, I am beyond disappointed with this company and would NEVER USE THEM again.

Extremely disappointed – No contact from company about the status of my order. After 2 weeks I had to ring them, only to be told that my product wasn't available. An alternative was offered which was unsuitable and was told that my product would arrive a week later. Still I heard nothing so contacted them back. The reply message told me that the order would arrive in… Read more

another 4 weeks. I replied that this was an unacceptable delay and that I would like my order canceled and money refunded. I was advised that my refund would take 3 business days. 7 business days and 2 contacts later I am none the wiser as to the status of my refund. So they have had my money for 7 weeks and I have no product and no refund. This is not an acceptable way to do business.

Good people to deal with! Prompt action and delivered my goods within the week – Prompt friendly service. Used them before and same result, good follow up and products. Both experiences very positive. Will use again

Poor service ,poor customer service never return and tell all of my restaurant won't order from here – Never return to this company and tell all of my friends won't buy from here ,don't buy from them poor service poor customer service .. they are money hunger

Worst ever – Delivery took over a month and even before I received the product i was being sent these links to review the service and company. They charged me $60 for freight and when I kept asking when the product was to arrive they just sent me a tracking number which led to a dead end. When i questioned the delivery a third time the stated that it was due… Read more

for delivery today, but it arrived over a week later! but thats not all, finally when the product arrived the wrong castor had been packed into the product, I then took photos and asked about a fix, their reply was that i could just "screw it in", this is ridiculous as it didn't fit, so we are now into our second month with a trolley that does not work and I have to keep emailing a incompetent sakes person that does not read the emails. My review is this: this company is slack and difficult to communicate with and they send faulty products that takes months to arrive - off too dept of fair trading!

Service from Sales staff was professional and helpful – The purchase of this refrigeration equipment was important to our community and we were expertly advised as to the best product

Great Outdoor Heating – The heater is safe to use on our outdoor deck and this product seems to fit our requirements. The heat is pretty well instant. At the time it was purchased we didn't realise that the focus of the heating was for only two people sitting opposite each other, not for heating an area. That said I am happy with it.

Awesome service from start to finish and products were shipped fast – Follow up service was also fantastic.thanks you to all involved. Fast and friendly service isn’t always easier to find. Will definitely use them again.

horrid – invited to leave a review, but the link supplied asks if your review will be good, or bad. Clicking bad only gives the option to send a private message to the company. So only those who click good actually make it to the review sites. Don't trust the accuracy of the star rating. Ordered on the 29th December after Googling for Adelaide based… Read more

suppliers. Your website stated "Same day dispatch". I was in a hurry for the item so this was the deciding factor in ordering from you. According to the website there was one item left in stock. When I purchased it it changed to zero in stock, so the assumption was that stock levels were accurate. I then emailed immediately after making my purchase to explain I was desperate for the item and saying that if I had to I would organize my own pick up. I had a call the following day where the woman told me she would have someone call back asap with an eta for my item. At no point did she correct me when I mentioned same day dispatch nor that I thought I could collect from Adelaide. No return call came. I emailed another 4 times. No response until the following week when I received an email demanding to know who told me there could be same day dispatch. I explained it was on your website, I was then told your suppliers are on holidays and an eta on delivery could not be given. I received another email a few days later telling me the supplier had no stock but the same spec item from another supplier could be supplied, at a huge jump in price and without the stand supplied with the one I had ordered. I asked for a refund which took a week to process and longer again to arrive back in my account. Absolutely appalled at every step of the way. My company will not be using you again at any of our venues. Harassing me constantly for a review is just ridiculous.

Polar G Series Fridge – We ordered ours right before Christmas. Mark was easy to talk too and made the process of ordering easy. We have also had to contact customer service about some admin stuff and every time they have been responsive and easy to work with. The fridge was delivered in excellent condition and works a treat. Absolutely no issues with the product.

Microwave is great – It was very easy to order from Restaurant equipment online and prices are very competitive. We ordered an Anvil commercial microwave which arrived well packaged and as promised to our door (which was great as we were in isolation!). The order did take a long time as we are regional (allow up to 14 days) and because it was over the Christmas period… Read more

(allow an extra 10 days) but the lady in customer service was helpful and tried to chase it up for us (it arrived on the day I was following up with her). Tracking could be better with the courier but otherwise very satisfied. Thank you for the great product and support

Quick, efficient, good communication, product as described – Great customer service, efficient communications and the product (Juice dispenser) as described. Delivery was on time with great communication also

Great Service - even better products – Easy to navigate online order - quick prompt attention - great product - happily recommend - will be back in the future - great experience overall Show reply

Great Products – Easy online ordering, great range products. I will definitely use again .Great communication with company. Delivery not a problem Thank you. Show reply