- Verified customer
Horribly Cheap and Ill Fitting
I just received my order #3806 with Tracking number 3A5V3476324. Loose Fit Leisure Trousers Drawstring Elastic Waist Solid Color Linen Straight Pants Long Pants Homewear - Indigo / L × 1
Besides being poorly manufactured with a cheap cloth that ripped the moment I pulled on the drawstrings. It surprises me that you can be in business.
You could be ashamed of yourselves for selling such poorly designed and made products.
More Chinese scams and lies
Paid via paypal luckily. Usual chinese delivery lies. This is a chinese company that masquerades as a US seller under a different name. Shopping Technology Co limited. Payment is in US dollars. Will update paypal refund as it unfolds. Sick of chinese scams and lies.
Don't order from them
Horrible clothing and service. Ordered 3 items. The fabrics feel horrible and are not what was listed in the description (cotton blend, my ...). The sizings are completely different for each item (one shirt was really baggy, yet too tight on the arms to wear), there are threads hanging off each so they have not been made well at all (especially for the price of them) and the shirt is uneven by 15mm. Customer service just keep replying with the same one line, not actually answering my question.
Expensive and none compatible with other players on the market for their on line shopping process
I'm a frequent customer for Review products, which I normally buy through their outlet shops.
I tried the first time during COVID for their on line shop. The prices are not cheap at all, the delivery is reasonably fast, but arrived 4 pieces of clothing that only one suits me.
I tried to contact their customer service, but they advised that the discount products are no refundable.
I have been ordering on line through Zara; Danger Field, Uniqlo, etc. they all have free refund policy. I didn't notice that Review has such strict return policy and very disappointed to their on line shops.
The cut of the review products are very tight and different from products to products. If you can't try, do not buy on line!
For real women!
I absolutely love that Review cater for all sizes. I hover between sizes but can always find something that looks beautiful.
As for the quality - I’ve had a cardigan for over 10 years that still looks brand new. I originally thought they were expensive but they truly last so now I have more colours!
- Verified customer
The end of Review Clothing
As I write this review (and I have been mulling over whether to do this or not for the last six months'), I am a little sad as it marks the end of my relationship with Review clothing after being a huge fan and frequent customer for the last 14 years'. Review has dressed me through all my 20s and through to my mid 30s. Ten years' ago, the Review brand and its style and clothes married up with my style a lot (feminine, pretty, classic), but over the past 2 to 3 years' the style has become lazy (repeat designs from the past with only minor altera...tions), too basic and unfeminine bar a few exception pieces, not much range / new styles, prices going unreasonably higher and higher, savings and discounts/promotions going lower and lower, and management/customer service becoming more and more atrocious and impersonal. 10 years' ago, Forever New was only starting up and I was not much of a fan but now I have shifted completely over to this store, because their prices are half that of Review, the styles totally suit me, the service is friendly, the clothes are quality for the price, so feminine and pretty, and they have new styles dropping every week. Their loyalty program is not stingy like Review. I get $50 vouchers flowing through my account constantly and they don't expire in 1 month like Review. They are generous and reasonable - 3 months' use. They also always have 20% off promotions which helps, as well as UniDays discounts for those of us still studying at University (for me postgrad). Earlier in the year, I had an atrocious customer service experience with someone from their Melbourne head office. She was so rude I could not believe that she worked for Review - she even cut me off because she didn't want to talk to me anymore and I was being as polite as I could. I complained to the senior management and whilst I got a polite and prompt follow-up and apology, after a follow-up to reach out to senior management regarding another issue, the reception was impersonal and a little cold, and this person refused to submit to my request for a goodwill gesture which was not such a great ask or favour. Instead they asked me to not contact them in future and to go to the 'front of the line' - via standard customer service. Earlier when I had the situation with the rude agent, this senior manager had said I could approach her for any further issues in future, and so I did - well, this proves they make empty promises. I was very put off by this. I have been browsing the website each week and I have seen nothing that I want to buy for the last 3 months', even if I put the awful customer service aside. So today, I have decided to put my 'Review' budget (yes I set aside money each month just for Review) towards Forever New - no more Review. Review in one sentence to me = Lazy and unattractive styles, overpriced, stingy and inflexible loyalty program, poor customer service, poor management, ignorance of customer loyalty, slow to market, frugal discounts and promotions. I will also add that their sizes are vanity sizing. I am not 'thin' but I am fit maybe slim and the size 6s are like a garbage bag on me and I spend money on alterations every time. Forever New caters for 6s and 4s (AND PETITES!) and so I switch when needed. Also, Forever New size 6s are not vanity-sized and much more fitting than a Review size 6. To make your clothes one size larger than they are just to psychologically cheat your way into a customer's wardrobe is poor form. After I assessed this situation myself, I thought, why do I even bother spending time visiting the online and physical shops. I can't think of a single factor as to why I should stay. Nothing is left to reason, so off I go to Forever New.
Overcharge credit card and will not refund
Website stated one price. Confirmation of order ready concurred. Paperwork in bag had same price. Then credit card charged $70 more. When queried insisted original price was a mistake and would not rectify in spite of paper trail.
- Verified customer
Love their outfits. Great for work.
I’ve been a review customer since about 2009 and am praying that they don’t close after administration. Been making an extra effort to purchase from them lately, and have been so pleased with all my outfits. Pricey but will last a lifetime, especially their beautiful coats.
- Verified customer
I love the feminine clothes
Review have a great range of ultra feminine clothing. It can be expensive however they have regular sales that make their flattering, high-quality clothing affordable. I have bought many skirts, tops and a few dresses. They are always well-fitting and if anything needs returning, it is a simple fuss-free process.
unique and high quality
I always buy from Review! Their reward system is probably one of the incentives but i can’t get past their unique and interesting yet quality outfits. I had a boring denim dress from Katie’s but when i saw the Review one i knew i had to have it (the way it was cut and fit was so so flattering and no creases my Katie’s one crumpled like crazy). I’m a teacher and wear heaps of review clothing as the ones i bought don’t not need ironing, don’t crease during the day and are not see through plus the kids love the prints and always compliment me. I’m...always in a rush so literally can throw on a Review dress that i know i don’t need to iron before hand and layer up so it’s not transparent and wear one their cute cardigans on top for cool mornings. I do soooo wish they would have free shipping days for their website for orders under $100 i would buy more for sure as well as their outlet clothing available online.
Best retail sales assistant ever!
The floor manager at review in Myer high point was by far has been the best experience I have ever had. From arriving and greeting me within minutes to finding out what I needed to putting an outfit together and going the extra mile in making me feel so comfortable with her. She was kind, polite and genuinely interested in helping me. She was an amazing assistant. My outfit was absolutely beautiful I love reviews clothing but I think I love it so much more with service like this.
Great clothes and quality
The dress fits perfectly. Such a great summer outfit. Review delivers the parcel in less than 2 days, and the packaging was wonderful. My dress didn't have any creases, I could wear it straight away!
Still no response
Very poor customer service, still waiting for the manager to call me, looks like I got ripped off, I'm a disabled pensioner that relies on online shopping, all good Fair trading has been contacted, hopefully they get shut down, worse company I have ever dealt with, I could of caught a cab to Bunnings and got it half price, and my light would of come with a plug, false advertiser's, looking at the reviews I'm not the only 1 that has been ripped off
Update: Hung up on me, very rude
So I just called again to speak to the manager and they hung up on me 3 times, all good Fair trading will deal with it now, please do not buy from this store
I love review but the reason for 3 stars is I had a voucher to use and because I wanted to layby the dress in Myer I was told vouchers can only be used if purchasing outright. I’m Very unhappy as Review Dresses aren’t the cheapest around and I can only afford to Layby, so I’m never going to be able to use earned vouchers I think that this needs to be looked at, even sales girl said she had been receiving a few complaints from unhappy consumers .
Great store. Amazing modern vintage styles. Always releasing new products. Customer service in store and online is always friendly and welcoming. Website is very easy to navigate and locate what you need. Highly recommend checking them out.
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