Revolve Clothing

I have ordered with Revolve many times. First when I lived in the States and now living in Australia. Here’s the deal. They do offer free delivery & returns. I’ve done it myself. I have the parcels delivered to a parcel collect near my house so I don’t have to wait for signature delivery at home. Most recently I had to ring them because the 2… Read more

returns I had, said I was trying to return outside of the return window which wasn’t the case. I rang it was about 2pm Aus time, I think about 8pm or so US time. There is a number to ring if ringing from Australia. The phone was promptly answered after following initial prompts. Airish quickly created the return labels and emailed them to me so I could take the returns to the post office. The one complaint I do have about Revolve is their authorisation method of a purchase. You make the purchase and then a day or so later I’d receive an email saying I needed to check my bank statement for 2 small credit amounts from Revolve and then you email them back with how much they are. Well this always takes at least 4 days to show up on the statement in my app and by the time you email them back and they see the response it can be 6 days since placing the order. So if you want something quick forget about it. I do find this method very tedious and honestly if there was another company that offers the range of beautiful clothing like they do I’d probably change based on the authorisation method alone. Now in saying that, once that is all done they ship very quickly (maybe 3 days international delivery) and every time I’ve communicated with them the staff are great. To sum it up they are a great company but I think there could be a better authorisation method. So because of that I give them 3 stars. But I don’t want to end on a negative.

Stunning range of clothes & brands!

Do not place a big order unless you have time to sit at home all day and wait for UPS This company does a mandatory signature required for orders over a few items So if you use this company, make sure and only order one or 2 items at a time Unless you have time to sit at home and wait for UPS all day

Revolve stated that there was a problem with PayPal verification. Rejected the order. Not once, but three times. My PayPal account is 18 years old and never had a problem before. I tried a credit card. Revolve stores the credit card on their system, appears to be no way to delete. Same problem. Credit card from major bank, never had a problem… Read more

before. Revolve did not try to fix the problem, just emailed nonsense asking for verification to be completed on PayPal and credit card.

Great company- attentive and polite – Anyone commenting on the quality of clothing isn’t getting that this company does not make the clothes- they stock a bunch of designers and brands. The shipping and returns are super easy and fast. Free returns, frequent sales and discounts passed on. They also have chat and the staff are actually nice and go out of their way to help you. Always my first stop when I need nice clothes. Show details

the very best customer service ! – Revolve has the most helpful and efficient staff I have come across in a retail environment. Even with products that were outside the returns window, the staff helped me with refunds and exchanges and providing discount codes and price matching with ease. The skincare brands are so good which aren’t available in mainland Australia. I also love… Read more

the clothing brands and offering of cotton, sustainable and ethical clothes. The quality of clothing definitely varies but the reviews are generally quite helpful.

Customer Service is Awesome – I buy lots of my skincare/beauty products from here and they are awesome! Last one arrived faulty, CS team helped to resolve in less than 24 hours. Legends!

Factual review of Revolve – Revolve's customer service is abysmal and in need of substantial improvement. On September 5th, I submitted a request for a price match and received automated response stating, "We have received your email and will get back to you within 24 hours." Today is September 9th, and my request has not been addressed. Their website clearly states they… Read more

will price match products. I found an identical item priced $10 lower on a competitor's site and, instead of immediately honouring the price match (which is so simple and straightforward to verify), I was asked to submit an official request through the "Contact Us" page— I did that, provided both links to their product and the competitor’s with a clear $10 price difference. And now, the competitor’s promotion has ended, and Revolve not only failed to price match, but they didn’t even bother to respond to my request. But in the meantime, they successfully sent me 12 promotional emails about new arrivals, best-selling items, and irrelevant content like "Welcome to NYC." One would expect that Revolve would prioritise honouring what they publicly state - their price match policy and their promise to respond within 24 hours. If you publicly commit to responding to customers within 24 hours, you should stand by that promise. And if you state you will price match - that too should be honoured and streamlined rather than unnecessarily complicated. I haven't even bought my first product from this company and I already don't trust them.

Buyer Beware – I used to shop frequently at Revolve many years ago, and recently purchased from them. I made sure to read the returns policy carefully, as it is always a gamble when buying clothes online. After returning the item, which unfortunately did not fit, I was sent an email providing me with store credit. This is not in line with their policy which… Read more

states they will refund, and I immediately contacted them to arrange a refund. They told me that Paypal had rejected my refund, and asked me to upload copies of my credit card and ID to arrange a refund. Sounding very much like a SCAM, I contacted Paypal, who stated they had not refused any refund. I immediately lodged a dispute through Paypal, and was lucky to receive my refund. Do not buy from this company, as I fear they are now run by scammers who are trying to obtain personal information from their buyers.

Terrible service – I purchased a dress from this site and final Price was shown in AU pricing. I then received numerous emails stating that I had to pay in US. I then agreed to pay in US but received more emails from different people saying the payment declined and to place the order again. First and last experience with this terrible company.

They charge double the price of the original item – If you look at anything on Revolve and then compare the pricing with the pricing on the designers actual website, it is double. The dress I wanted was $300 on the designers website, but sold out. It was $600 on revolve. I emailed them to have them price match it and they replied saying that it’s $300 on the revolver website, despite me… Read more

literally sending screenshots of it being $600. They couldn’t help me and we’re basically useless. Make sure you CHECK THE PRICES FIRST!

Very poor customer service – I’ve returned a dress that I brought for $700 and it’s been 25 days and still have not received a refund. I keep on emailing them everyday in which they tell me that they are waiting on their return department to respond. This is ridiculous, get your sh*t together your return policy says 10 days to process the refund. It is obviously not the case here, Revolve is the biggest scam. Don’t don’t purchase from them.

Terrible service // system – I am super disappointed with the service, I ordered some items that in the day they were in my cart, they increased in price, and the code offered didn't work so I had to message for it and it ended up being 10% instead of 20%. I ordered my items based off the price listed in my checkout, and yet then I get an email saying I haven't been charged… Read more

for my preorder items which is a bad system as I have the money here now and also it is deceiving with the amount and I NEVER would have purchased if I had of known. I checked my account and there was more money withdrawn than it said in my cart because expensive shipping was added to my order that wasn't shown despite the website, and promo email stating free express/ 2-3 day shipping. I also did not receive the 10% off on the items that went to preorder which is extremely disappointing Overall the items I ordered were WELL over priced, I cannot believe it was almost $200 for only 4 hair products (shampoo, conditioner, mask) and thats with 10% off 2 of the items

Very happy customer – Fast postage with international tracking. Very happy with the item itself as it was out of stock in Australia. I paid a bit more but it was worth it. Show details

Quality and Packaging - COME ON! – I've purchased two dresses ranging in price from AU$550 - $600 (HEMANT AND NANDITA & BRANCO/BRONX). Both looked amazing on the website, that was it. I was so disappointed with the quality. The quality of both dresses was absolutely terrible. I feel like I have been ripped off! If the price point of these dresses had have been between AU$150 -… Read more

$200, I certainly would have been satisfied.

And packaging - come on. If I buy a dress from Net a Porter, DJ's, Myer or Sass and Bide, items is wrapped in tissue paper and boxed beautifully.

DO NOT BUY from revolve – The clothes is nothing but cheap and don’t even mention the packaging. I’ve ordered 3 pieces and the three of them I returned because the quality of the clothes was eBay cheap! For what I’m paying - I would’ve expected alot more and at least in a nicer packaging bag. Deleted the app! I wished I had read reviews prior to ever purchasing. Also, pre orders are a fail!  Show details

Furious about additional charges – Charged an additional $50 AUD approx even though they say GST and Duties included and also specify 'No Additional Charges ". They also advertise everything in Australian dollars. Just to top it off their customer service is awful and were rude. Why then was I charged additional fees.

Terrible quality. Don’t bother – Rubbish quality for the obscene prices. T-shirt tatty and misshapen after two washes. For $150, I would expect much more. Made in China. Don’t bother.

please do not buy – Revolve is a scam. Please do not buy their products. All products are made in china with super poor quality. Believe or not, I couldn't wear any dresses I bought from them. That sucks

Incredible Service – Running my own clothing brand it scares me to have Revolve as competitors. Bought a pair of Doc Martens for my girlfriend and bought the wrong size. Shipping was delivered super fast. I called after receiving them as was answered on the phone within 2 seconds of calling. The return process took under a minute and I have them being sent back in exchange for a bigger pair. (with the return postage paid for) Incredible business and service. Show details

They do not refund as per policy – Sent a jacket back same day that I received it, Revolve confirmed via two separate emails that they would provide a full-refund once I drop the charge from the bank. I told them that I do not understand this request. Almost a month and still awaiting my refund!!! Do not purchase from this company, not reliable, honest service. Show details

Nope nope nope nope – Their websites great and have a good selection of products and designers but literally charge double for a lot of the items. So unaware of this, I bought this Nookie jumpsuit from their website for $453.78. The next day I was through a store and found the same jumpsuit for $279.00 full price... even on the Nookie website. Show details

First and last time buyer – I needed a dress for an event and ordered it well in advance only for them to tell me that my order is on it's way.. after i expressed it was passed it's due date they THEN told me that order was lost in shipping and they couldn't send me another size because they didn't have it LOL... so basically the order was never sent as i don't think they… Read more

would take losing $360 on a lost dress lightly. So happy as reading reviews seems i am not the only one unimpressed! First time buyer and LAST .. BYE

Overpriced – Please check price of original designers because Revolve seems to be selling pieces at a much higher cost than the original price direct from designer....they usually mark pieces up by approx 25% and then put in on "sale" for a price that is still more expensive than the original price from designers direct. Show details

Faulty item which looked second hand – I received a dress which was beautiful and fitted well. It was faulty as zip was too long for the dress and it stuck out. Dress was very creased and looked second hand so I returned it over 3 weeks ago and still haven’t received a refund despite several emails. I’m told my refund is being processed.

Been using them dor years, never an issue – Love their stuff, as different. Great delivery time, great return policy. They have differenr brands & i find their quality awesome. Sizes do.run a litle small though.

worst ever online clothing site – US customer service is the worst service ever.... stop dealing with international customers...you better stick with locals. Don't care about customers. only know how to rip off the money. had been worst experience ever. Due to their warehouse error, my order wasn't shipped at all while i was being advised by CSO, delivery was on schedule that… Read more

never arrived for at least a month and i am still waiting. No apologies or sorry about customer's inconveniences. First and last order with them.

Great range of product – Item arrived on time. quality was good, website was easy to browse. Happy with the whole experience! Great website to access labels that are not easily available in Australia. So far there was no need to return any items as sizing fits well!

Do Not Provide Refunds As Per Their Policy – I returned an item 6 months ago and they have not given a refund as per their policy. It has taken them 6 months to acknowledge they received the returned items.