RHG Home Loans is under new management as of 9 January 2014.
RHG is not a good company
Customer service is generally rude, personally rude to obnoxious
I am spoiled for choice as to who provides the more obnoxious customer service .When I asked to speak to the manager of arrears, as Simon was obstructive and personal.Simon told me he was manager of arrears.
When I looked at the company profile there is Simon and the other obnoxious
people in customer service role. !!
None of that helps me today other then I know RHG are very dodgy and never take out a loan with Rams.
They will keep hounding me for money I dont owe them and will continue until they get my home.
Adam Gilchrist put his name and face to promote RHG
WITHOUT NOTIFICATION OUR redraw is not available any longer?????
Below are the details (not specific amounts) copied from the screen of our Home Loan Account:-
* Loan Advanced $450,000.00
* Balance Due less than $6,000.00
* Redraw Available over a quarter of a million $$ -
*YES we are well ahead in our payments
Recent contact with RHG staff (who finally returned my telephone call about one week later) advised that we were not permitted to access our redraw any longer as the loan was an "old loan" - though there are 11plus more years on the term of our loan.
I am in credit on my home loan and continue to make regular payments. Every month without fail $46-$92 goes missing out of my account. I have contacted RHG on several occasions to find out what the hell is going on, all they say is "it is all correct, no extra money has been taken". They even took out my annual fee of $300 from my credit which showed up in the transactions as been paid, but at the bottom of my statements it stated that the $300 still had to be paid and they were charging interest on the $300. I rang them about this and all I wa...s told was that "yes, the $300 has been paid and they will remove the outstanding amount and refund me the interest that I had already been charged", don't know if the interest was ever refunded as nothing showed on my statement. A couple of months ago I rang again and asked to have the interest rate reduced, which they did, down to 3.94% (still way too high), two months on and now my monthly repayments have gone up, how the f_ck does that work??? Interest rate gone down but monthly payments go up. Next step is a lawyer
Navigating mortgage stress is a challenge. It is worse when you have a lender that has little compassion. If you are under mortgage stress with RHG or RESIMAC ring Steve - 0412540774.
HIGH INTEREST RATE
I recently asked for a rate reduction as I'm being charged 4%. I was told I am on an investment loan so they can't go very low. I have lived in my house for 16 years. Due to waiting for my injury payment to come thru RHG were going to foreclose so I to re mortgage with them. They would not take my house mates rent into account unless he was on a lease. So I put him on one. Without telling me they put me on an investment loan. My injury payment came thru within 6 months. My house mate had been there under six months at under $100pw. He disappea...red and his mother found him in jail! After court awarded costs that were never paid I lost money. Now the info they want me to provide to put me on an ordinary loan is tantamount to applying for a new mortgage all a less than 0.5% interest cut but they are giving me a small cut regardless. My house is worth 5 times the mortgage!!! Hardly a credit risk! My problem is I don't need to borrow a large amount. People get a really great car for this amount on a personal loan! I did give them a fabulous 5 star review after the remortgage. However like a lot of places they give new customers a better deal and get a great review. Make sure you have a legal representative sight the final document it could save you thousands!
Terrible customer service
Every time I have had to call there has been incredible long wait times.
Today I expected this and was on hold for half hour and then was hung up on.
Compare lenders with Lendi
No response to my request for a re-draw even though I owe nothing on the loan
I currently have zero balance as I paid out the loan years ago but still have the facility open, and I have emailed, as well as phoned on more than one occasion to simply redraw less than 10% of my approved mortgage value, which is less than 50% of the value of my property (so less than 5% of the property value). In doing so and prior to proceeding to finalise the request I have asked RHG to review and reduce my home loan interest which is at a ridiculously high level (which both customer services reps agreed). Do you think I can get one email back from them in response to my initial email request or subsequent phone calls...No. This is money and profit for them, I simply do not understand.
Victim to predators under RAMS scam bankruptcy to sell to RHG
RAMS provided competitive interest rate in 2006 and months later staged a bankruptcy and sold my loan to RHG. Interest rates tripled other banks. I was suddenly bound to a new 3 year lockin with excessive exit fees so I could not afford to sell. I have been in poverty trap since. Then GFC. For the last 16 years I have been excessively bullied and intimidated by extreme psychopathic staff. They will call at 7am on day of birthday and threaten and repeatedly did so. They have no bounds all the way to upper management. Had 20 home loans in lifeti...me. this one worse than all other 20 banks combined. I am paying 7% interest whilst rest of market pays 3. It has been a lot worse than this over the years. whilst market paying 10% I was on 18%. Devastating. Worse than any acrimonious marriage. They have been viscious.
Stay away. Bullies and aggressive behaviour from staff
My experience with this company was enough to put me into major depression and cost me my marriage. They lack customer service, are very aggressive and bullies. Threatened to reprocess house over $600. Then when i could not take it anymore, they continued to bully us and our lawyer.
Stay away from them!!!
Look elsewhere for your home loan
During the term of our RAMS home loan, our account was sold off to the faceless lending operation known as RHG (without our consent). After many years of making our loan repayments on time, every time, and paying annual fees to RHG for the privilege, we finally applied to discharge our mortgage with less than $200 owing on our loan. We were informed this would cost over $1000 in mortgage discharge and legal fees. With disgust we paid this in order to get the title to our property. The lesson here is do your research carefully before borrowing (although in our case we had no choice thanks to RAMS). Yes, there are many greedy, ruthless and opportunistic lenders out there - watch out!
Compare lenders with Lendi
Rude customer service
20/8/19 at 13:15 I rang to ask questions regarding my home loan. My call was answered by Sarda. I found her very rude and abrupt for no reason at all. Being in customer service myself I always show respect to others, I know it’s a difficult job. But this woman was downright disrespectful. I hope her managers replay our conversation and retrain her in proper customer service.
A disgraceful service of thieves.
I fought for my home for near on 3 years when I discovered being 3 weeks behind, and it snowballed from there, considering I never had any problems before being sold off from Rams, after the service being rude and non informative, when I was being continuously fined direct debit late fees, when they were constantly told I was self employed and payment was usually the next day or two. Then after it increased to a huge amount and after one hardship relief when work got a bit quiet, they became severely rude obnoxious things got heated and then o...n came the legal fees and court proceedings of which all happened twice eventually making it impossible to catch up therefore taking my home and studio from me, of which they rudely said from the beginning that I can't afford my house. I actually made formal complaints to ombudsman of which nothing transpired or did RHG follow the rules in the court proceedings. These unprofessional thieves should never have been in business.
Pay cash into Westpac account or else
I ended up with two mortgages after a disastrous separation from my ex - whilst ANZ, my main bank, were fantastic, once my second RAMs loan was handed over to RHG, the nightmare began. Constant bullying calls if payment was even two days late - the worst of it being when I was threatened that they would make a claim against my primary residence if I didn't 'pay cash of a certain amount into their Westpac account by a certain time the next day' - I had to call them the moment it was done.
Compare lenders with Lendi
RHG Shonky as shonky gets
I had a mortgage with Rams in 2002 (really should have made a submission to the Royal Commission but have left it too late) - I was a single pensioner, taking care of my son who had schizophrenia. I bought a run down farm and owned it but needed some money to renovate so took out a Low Doc loan through a mortgage broker who said 'just sign the form and I'll fill in the rest' - they got dodgy valuations of $700,000 - I later found out Rams sold my mortgage to RHG without my consent. I found myself in financial hardship so had to keep borrowing m...ore. I had some casual work at times but it wasn't enough. Eventually in 2008, RHG applied to the court to take my farm and it took 12 months to sell, meanwhile they let all the hard work I had done fall into disrepair so it sold for $460,000 - my debt was $500,00-odd and I finished up homeless. My son died in 2009.
Most Unprofessional Company with rude staff
they have reposed my sons house and sold it with out contacting him Sold for $20.000 under value. Kept adding bank fee s for last 6 months once they had reposed house Legal fees ++++ and $20,000 taken off sale price before the remaining amount went toward loan Staff member Simon P is a horrible man to deal with and Brad Hooper has been named for double dipping in accounts
Questions & Answers
If you are in arrears with rhg and council rates can you put your house on the market and sell it ?
Hey mate..When RHG reposed our house we had arrears with rates they still managed to sell our house..
Only if RHG give you permission, but I bet they won't cause they put you in that position so they can take your house. Go to Supreme Court Support Perth group on facebook there are ppl there who can explain it too you. If you have a lo doc or no doc loan you've been scamed
What is the current rate of interest of rhg
I am not sure what their advertised interest rate at the moment is as they have may different loans, but we are currently paying 5.68% to my knowledge the last interest rate drop has not been passed on.
7.14% is RHG's Victim's current interest rate as at May 2017, although they seem to change it for each customer but definitely not cheaper than this.
Refinance your home loans now between 3.66% to 4.1% with most lenders, Heritage Bank has a very good offer at the moment at 3.99% locked in for 3 years, mortgage over 30 years.
Check it out, this is who we are trying to refinance through at the moment. Will let you know how we go, just be honest with them and tell them about RHG, let's give Heritage Bank a chance to help us.
Does anyone know what happens if I hand back my keys to RHG?
I can no longer continue to make payments & am keen to hand back loan
I spoke to them about this 6 weeks ago, they told me to email them, I did so about 3 weeks later, they replied saying I have to call them to do this, where does this leave me?
dont do it!
Stay in your house. If you hand your keys back you'll need to pay rents somewhere and you'll still be liable for the repayments until RHG sell your house. This isn't America where you can just hand back your keys and walk away. Start the process to sell your house, contact an agent, get an appraisal, get it the paper for sale etc... With a three week marketing period and six week settlement period you can have it sold and settled in two months. If there's going to be a shortfall after sale RHG and the Mortgage Insurer will get themselves involved in the sale process (and this isn't necessarily a bad thing as mortgage insurers are good at maximising sale prices because they bear any loss). While the same process is going on find yourself somewhere else to live.
Be aware, however; that if there is a shortfall the mortgage insurer has the right to collect the debt from you. After an initial phone call or two they won't usually chase you unless you have assets, otherwise they're just throwing good money after bad.
SPEAKING FROM EXPERIENCE:
When you borrow money for a house you always pay Mortgage Insurance whether you are told about it or not, it is set up at the beggining of every home loan and is paid for you by the bank (out of the 20% deposit that you initially had to provide when you first bought your home) this is why they insist that you provide that 20% deosit.
In the case that you have to hand your keys back and there is a shortfall in the auction price and what is owing on the home loan; the financial institution auctions your home and your Mortgage Insurance pays the difference of what is owing on the loan if your home sells for less than what is owing on it, that is why every home loan has Mortgage Insurance so the bank never loses money.
They will ring you later and try to extort extra money out of you, to which you need to remind them that; that is why you paid Mortgage Insurance and they have already received the insurance amount from the Mortgage Insurer; therefore there is a NIL balance. However, they will definitely put a bad credit rating against you and that stays in place for 7 years.
If you choose to hand back your keys DO NOT sign anything saying you will pay extra, do not sign anything, just move your belongings out and then give them the keys.
Get an answer from our members and RHG Mortgages representatives
Other Home Loans
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.