Rinnai 2001 Questions & Answers

Hi Greg P,

Thanks for the question. We would recommending contacting our Technical team on 1300 555 545 to gain further advice. They can also assist with booking a service call if required.

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Hi Mary, the 2001 heater is still a current model heater and information about the current models can be found on the Rinnai Australia website. There is also a heater selector which can recommend other heaters in the range that might be suitable.

external link 

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Thank you I will look at the selector. Is there a problem with reconditioning this model?

Hi Mary, There is no generic problem with reconditioning the unit but we are unable to comment on the work completed by a 3rd party on our products and the scope of their work. The 2001 heater has been part of our range for over 30 years. The serial number on the unit will confirm the original date of manufacture of the unit with the 1st 2 number indicating the year and the next 2 numbers the month. you can then make an informed decision about the options you have,

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2001 reh300eb bulit in

Hi Ipod,

Thank you for your question.

Please contact our Technical Department on 1300 555 545 (option 3) for further assistance.

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I am NOT satisfied, NOT happy and very Disappointed with the performance of the Rinnai2001 gas flued heater that I bought. It is NOT as good as it is stated in its product description. Shortly after I bought the Rinnai2001 it has had all sort of problems: the heater automatically keeps switching off again and again and again, plus the thermostat setting knot got stuck for quite a few times and I had to pay the tradesmen to fix it! For the last five years, in addition to I paid for the every two-yearly service, I have to keep putting up with its automatically switching off “habit”. Even though in severe freezing winter nights, it is very frustrating that I cannot keep it at maximum heat to warm up the room, it is always had to be at LOW heat in order not to turned off automatically! I had raised questions seeking advice from the Rinnai technical/customers care team but NONE of the reply or has any response. It is very disappointing!!! I don’t think I would recommend anyone else to buy this brand or model anymore.

Thanks for the question Crystal, we are sorry to hear of the issues you have faced with your heater. Has Rinnai every serviced the heater to diagnose the problem with it turning off? Our technical team can be reached on 1300 555 545 option 3 or via direct email technical@rinnai.com.au.

Thanks for the question Sam, there could be a number of reasons why the unit has switched off. Has the heater been serviced recently? We recommend having the heater serviced every 2 years for optimum performance and safety.

Thanks for the question Pat. The 2001 model gas heater does have a 1 star energy rating. The details for the heater can be found on the Rinnai Australia website at external link  Gas increases will depend on the previous heater and usage.