Rinnai Granada 252 Questions

Connie3y · Granada 252

Can this be shipped to Norfolk Island?

Rinnai DM 3y

Hi Connie, Apologies for the delay in reply to your question. Is your Granada 252 a Natural Gas or LPG Unit? If your Granada 252 is a Natural Gas Heater and the gas supply on Norfolk Island is LPG your heater will need to be converted to LPG for use on an LPG Gas supply. We advise checking the gas type for your heater and the gas supply on Norfolk Island.

To have your heater converted from one gas type to another we would recommend booking a service call. Please refer to our website with the following link external link or contacting our Service Department on 1300 555 545 (option 2).

Thanks

Rinnai Australia

Eric M.3y · Granada 252

I bought the Titan mk2 thinking that would connect to a normal gas bottle but the connection its not the same and apparently you not meant to do it. So what bottle i need to buy or what connection? Thanks

Rinnai DM 3y

Hi Eric M,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Jinks4y · Granada 252

My heater is about 2 years old and is excellent however in the last few days if I turn the fan on it seems to blow out the pilot light. Is that a heater problem or gas problem?

Last week I had to have my gas hot water unit serviced as the pilot would not light. Is there such a thing as dirty gas like dirty petrol that can cause mechanical problems with your car?

Rinnai DM 4y

Hi Jinks,

Thanks for the question.

It may be a gas supply issue as gas can be affected by impurity’s like dust or corrosion.

Please contact our Technical help desk for further assistance on 1300 555 545.

Thanks, Rinnai Australia

Janet4y · Granada 252

Just bought a used Rinnai Granada Mkii - Do I have to have fan on when in use? Thank you

Rinnai DM 4y

Hi Janet,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Sonia D.4y · Granada 252

What year was this manufactured Serial no 15. 02 - 000705

Rinnai DM 4y

Hi Sonia D,

Thanks for your questions.

Based on the serial number provided, this unit was manufactured in Feb. 2015. Hope this helps.

Thanks Rinnai Australia

Rinnai DM 4y

Hi Sonia D,

Thanks for your questions.

Based on the serial number provided, this unit was manufactured in Feb. 2015. Hope this helps.

Thanks Rinnai Australia

Sonia D. 4y

Thank you for your quick reply!!

Sonia D.4y · Granada 252

I bought a Rinnai serial number is 15. 02 - 000705 What year was it manufactured?

Rinnai DM 4y

Hi Sonia D,

Thanks for your questions.

Based on the serial number provided, this unit was manufactured in Feb. 2015. Hope this helps.

Thanks Rinnai Australia

Therese4y · Granada 252

Does the heater throw out heat without using the fan?

Peta H. 4y

yes it does

Rinnai DM 4y

Hi Therese,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Brendan4y · Granada 252SL

Can this heater be used with/connected to a standard 9kg gas (BBQ) bottle? How long would a 9kg bottle likely last using the heater for 1-2 hours a day? Thanks!

Rinnai DM 4y

Hi Brendan, Thanks for the question. AGA rules state that our heaters are to be connected by a bayonet point installed internally, not to a 9-kilo bottle like a BBQ. Should you wish to discuss this matter further we would recommend contacting our Technical Department. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Julie G4y · Granada 252

Hi there. How long would a 9kg gas bottle last please ? Ie hours / days ?

Rinnai DM 4y

Hi Julie G,

We would recommend contacting our Technical Helpdesk on 1300 555 545 to obtain advice.

Regards, Rinnai Australia

First Bullecourt4y · Granada 252N

Hi, I'm concerned about my child tipping the heater over when it is turned off. I'd like to attach a chain between the unit and my wall to stop it from tilting. Is there an official way to do this?

Rinnai DM 4y

HI First Bullecourt,

Thanks for the question.

Please contact our technical helpdesk for further assistance on 1300 555 545.

Thanks, Rinnai Australia

Ally5y · Granada 252

hello. just purchased a RIANNAI ENERGY SAVER 551FT. not realising on back says 'Natural Gas' which I am not connected. wanting to use LPG. IS THAT POSSIBLE ? Thanks for any help.

Rinnai DM 5y

Hi Ally G,

Thanks for the question. The conversion kit to convert this unit is still available and can be ordered at any Rinnai stockist or plumbing supply company.

Thanks Rinnai Australia

Roger H.5y · Granada 252

should the top grill on the heater get so hot that it burns to touch and discolours the enamel

THe Bear 5y

No such problems with ours, front protective guard obviously gets hot but not the top. No sign of discolouration, we run ours with three burners on all the time. Regards Peter aka THe Bear ps suggest you contact Rinnai

Rinnai DM 5y

Hi Roger H, Thanks for the question. Being that the heater is an unflued heater, we recommend for your safety to have the heater properly checked out by a gas service technician or our 1st service department on 1300 555 545.

Safety is important with all gas appliances and should be serviced every 2 years.

Thanks, Rinnai Australia

John.D5y · Granada 252

Hi I just received a Granada Mk2 off my parents and they said it hasn’t been lit for years. I plugged it in and tried it but couldn’t get it to stay lit. So it has a blue flame when ignited and stays lit but after you take your finger off the button (after 15-20) seconds it goes out. Can you help

Rinnai DM 5y

Hi John.D, Thanks for the question.

We would recommend contacting our Technical team on 1300 555 545 for further advice.

Thanks Rinnai Australia.

DavidW5y · Granada 252

Have a 252 Granada model and can only press down the front 2 buttons...how can I get the third button working pls?

Rinnai DM 5y

Hi DavidW,

Thanks for reaching out!

We would recommend contacting our Technical Helpdesk on 1300 555 545 (Option 3) for assistance with this matter.

Thanks Rinnai Australia

Jojo.tam7115y · Granada 252

Hi there, I would like to know if it’s possible to connect that heater to LPG gas portable bottle I mean the one with 8kg capacity not 45kg one? Thanks

Rinnai DM 5y

Hi Jojo.tam711,

Thanks for the question. We would recommend contacting our Technical team on 1300 555 545 to discuss further.

Thanks Rinnai Australia.

Chris J.5y · Granada 252

Is this suitable to warm 10 m x 10m room say 100 m2

Rinnai DM 5y

Hi Chris J, There are a number of factors to be taken into consideration when choosing a heater including heat loss factors and correct ventilation. The heating selector on our website can give you an accurate assessment of the best heater for your area and can be found here:

external link

Thanks Rinnai Australia

Hardy5y · Granada 252

Hi my gas heater pilot light makes a yellow flame and over fire

Rinnai DM 5y

Hi Hardy,

Thanks for the question.

We would suggest contacting our Technical team on 1300 555 545 to discuss this further.

Thanks Rinnai Australia

Diana5y · Granada 252

How do I take the front grill off to clean the surrounds of the burners? I have a Granada MK11 unglued heater - 252UCH

Diana

Rinnai DM 5y

Hi Diana, for safety reasons we do not recommend removing the front grill on these units and would recommend a service call to ensure the heater is running at optimal safety and efficiency.

Thanks Rinnai Australia

Diana 5y

Thank you

LOUIS5y · Granada 252

Hello rinnai. My grandson has put a pencil into the granada mk2 fan unit and it has shattered. I see that it is easily replaced having taken off the front panel. Is it part number 90177684?.. Do I go to reece plumbing to order it.. Thank you - Louis

LOUIS 5y

Not sure what to do now. I have submitted my question above to you

Rinnai DM 5y

Hi Louis,

Thanks for the question. The part no 90177684 is correct for 252 fan replacement, this part can be ordered through Reece Plumbing Supplies.

Thanks, Rinnai Australia

Nik v.5y · Granada 252

Hi - my ignition doesn't work on my gas heater, but it all works fine when I use a separate fire lighter to light the fire. Any advice on how I could get the ignition on the heater to work? Thanks

Rinnai DM 5y

Hi Nik v, a service call would be required to diagnose and repair the unit.

You can book online here:

external link

Thanks Rinnai Australia

Nik v. 5y

Hi - thanks for that - the ignition is now working but the first button isn't staying down so the gas won't remain on. Any advice?

Rinnai DM 5y

Hu Nik v, has the unit been serviced recently? We do recommend servicing gas appliances every 2 years to ensure maximum safety and reliability. Without inspection it is difficult to diagnose what may be causing the issue.

Thanks Rinnai Australia

Nik v. 5y

May I know what the costs of a servicing is? I live in 2094

Rinnai DM 5y

Hi Nik V, The Rinnai service costs for portable heaters is $225.00 for the call out which includes up to 45 minutes. Anything over this time is charged at $40.00 per 15 mins thereafter. All terms and conditions of service are on the booking link above.

Thanks Rinnai Australia

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