- Daily (16)
- Several times a week (5)
- Weekly (13)
- Rarely (3)
Best Vacuum I’ve used!!!Picks up great! Air feels fresh, didn’t know I would buy one but after seeing all it did it made sense. Works great on carpet and the hard floors are cleaner. No issues with tipping over. Told all my family to buy one Show details
Can’t get service or spare partI’ve had a very bad experience with this company. I can’t get service or spare parts . You can’t contact them. Show details
Have taken ritello to the ACCCPurchased April 2022
Machine has a 10 year warranty and no will respond to calls or emails about fixing or replacing our machine that has stopped working.
Have now contacted the ACCC and consumer protection because it is beyond ridiculous to have NO ONE get back to us about this issue.
AVOID RITELLO AT ALL COSTS. Show details
Non existant customer serviceImpossible to contact anyone at the company. Product is virtually useless with a missing part. After 4 weeks of calls and filling out online forms, no one has got back to me. Avoid at all cost. Expected much more from such an expensive product Show details
Perfect for Health Freak PeopleInvesting with Ritello is one of the best decision I've made. Good quality product. Show details
Not worth the price you payWe bought our vacuum in Oct 2022 and have had multiple issues. The retractable cord doesn’t always work right and after a couple weeks the motherboard went out. They fixed the motherboard. Now we’re having troubles with the vac not running properly for the air purifier part. Finally emailed the company and today got a new machine! It also is very very heavy!!! Do not like that part. Wouldn’t buy another Ritello. We had a Rainbow for 10 years and never had a prob with it. Would recommend the Rainbow. Our next vac will be a Rainbow. Aside from all this it does a decent job of cleaning. Show details
No service in WAI purchase Ritello R2 unit a few years back and the unit works great, we had a few issues with parts breaking but was replaced reasonably quickly. About two weeks ago the bowl started to leak water. I tried contacting Ritello in WA multiple times and all they said is they have some phone issues, but to date no solution to my problem, sad to say but the WA service is really letting the brand down.
Buy a rainbow SRX InsteadRainbow E2 was the model that came out in 2012.
this Ritelo R2 is the exact same model as the rainbows E2
rainbows manufacturer is Rex air and they came out with this technology.
there is a new model out called the SRX and it trumps this model by far.
The ritelo is also more expensive vs the rainbow SRX system.
get a rainbow instead Show details
Best investment i ever madePreviously I have spent 1000's and 1000's on other brands with bagless technologies that just didn't hit the spot. I was almost addicted to antihistamines also, now my family and myself breathe heaps easier. Show details
Keeps stopping all the time. Stops at least 5 times in 3 minutes while cleaning a mattress or a rugThe power brush keeps stopping multiple times. Complained a few times but no positive outcome. The water reservoir is also a bit rusted and have been told it’s a misuse. Only if they can advice how would I have misused the product to make a plastic piece rust. Can’t even use it apart from air purifier purpose Show details
Perfect Product! No more dust in my house and no more snoring!I have this four weeks now and i have'nt had to use the vacuumcleaner since. Everything is trapped inside the waterbassin. Had a terrible allergie to dust mites so my airpipes closed at night and i was a heavy snorer. That is al gone now. My wife is so happy!!! Show details
The perfect household item!!We had a demo back in June 2019, new mattress and the dirt that came out was crazy.
We use our Ritello once a week on all hard wood and carpet surfaces in our home... and ever second week on our mattress.
Couldn’t recommend this product enough Show details
Perfect!Was too worried about Covid 19 but the air sterilisation that the Ritello offers is invaluable. I sterilise my air every day, now I live with peace of mind. When my friend bought the machine at this price I thought she was crazy but now I can see why Show details
I am so glad I have the Ritello!I got eczema and my partner has Sinus problem. I never imagine a cleaning machine can change my life so easy. I bought it around 6 months ago. Start cleaning my mattress every two weeks and my carpet once a week with the Ritello. I wasn’t quite use to it at first because I have one of those handheld vacuum at home. But after around 1 month of using it, my skin rash gone down and my partner’s breath lots better and more importantly he stop snoring!! I am so glad and I purify the air all the time now to make sure he can breath properly! Highly recommend! Show details
The RitelloWell, it's a great machine, well over priced but they target the hay fever, dust mites and what not to make you feel guilty about exposing your kids to these contaminants. Especially the dust mites poo levels your kids are breathing in whilst sleeping ... Here's my review.
1. It's bloody heavy compared to the Dyson, so if elderly, RSI, weak limbs, 2 or more story's then you should look elsewhere.
2. Great for sucking up all that dog hair, but beware tipping that gloop down the sink will cause blockages eventually, so make sure to strain your s... Read moreink before tipping it down. Another messy task. 3. Don't suck up anything that gets soggy, paper for instance. It sits in the bowl and you have to clean it out y hand. 4. Dysons are cheaper, lighter, do an awesome job of cleaning the carpets (No complaints from carpet cleaners coming to clean my carpets), plus suck up near on anything without the soggy dramas. 5. You could probably buy 4-5 Dyson's for this price, check out Rainbow see if they still sell their water based vacuum cleaner. Shop around. 6. This thing is loud, so if you have sensitive hearing, buy some earmuffs, you are going to need it. Does do a great job cleaning, but most water based cleaners do too and I'm pretty sure for much less heftier price tag. Also they charge 19.9% Interest you may want to read that in contracts.. pay it out straight away.
Questions & Answers
Why was it discontinued ? I already buy one on 2nd hand & need to know how to use it or buy another attachments
My separator doesn't go back in after it being washed and as I try to screw it, it is loose.
Clean separator and replace hepa lights are flashing on my rotello2 I have cleaned it and don't know why the light is flashing Haven't had this problem ande the Hepa is a new problem
Hold down your - button for like 7 seconds and the clean separator light will go off. Hold down both - and + for like 7 seconds and the hepa light should go off.
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