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Riverina Pools

Riverina Pools

4.1 from 43 reviews

Reviews

4.1

43 reviews
5
(29)
4
(4)
3
(1)
2
(2)
1
(7)
  • Value for Money
    2.6 (5)
  • Cleaning & Maintenance
    3.0 (3)
  • Product Quality
    2.8 (5)
  • Return Claim MadeYes (0) · No (5)
  • Warranty Claim MadeYes (1) · No (4)
  • Purchase Type
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Craig B.

Craig B.Metropolitan Adelaide, SA

  • 2 reviews
  • 2 likes
  • Verified customer

Wrong datum height shoddy coping work

published
  • +3
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
3 comments
Craig B.
Craig B.

It has now been over a week. The chlorinator pod has been installed. No response from management. I have now contacted head office by email to see if I can get a response to fix the issues.

Riverina Pools
Customer ServiceRiverina Pools
Craig B.
Craig B.
Scott

ScottPerth, WA

Excellent customer service

published

Just signed up with Kevin Joondalup for our new Riverina pool. We chose Riverina due to the customer service we received from him when we first starting looking at pool companies last year for our future build. Kevin was professional without being pushy. He followed up with information as agreed and made the whole process of selecting a pool very easy. We are looking forward to the installation in the coming months!

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Scott. Thank you for your positive comments and enjoy your pool over the xmas break. If you need any advice in the future please contact us
Regards
Riverina pools

Kris

KrisPeel, WA

Salesman had excellent knowledge

published

Never officially went through with Riverina due to other circumstances. However I can say that out of every pool salesman I spoke to in the MANDURAH/ROCKINGHAM area Will Craik from the ROCKINGHAM store was by far the most knowledgeable I had ever come across. He didn’t crap about anything by trying to get us to do things that weren’t necessary & he was able to point out things that other salesman could not. We had a little drama with the office staff but overall if I were to put a pool in I would definitely recommend going to see Will. There prices for what you get were also the most competitive out of any of the other companies I went to.

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
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Nat

NatPerth, WA

  • 2 reviews

Really disappointing experience.

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
2 comments
Riverina Pools
Customer ServiceRiverina Pools

Good morning Nat
Sorry to hear about your experience. Unfortunately the clients with our consultant arrived late for their appointment which in turn affected your meeting with our consultant.
Our apologies

Nat
Nat
scooter

scooterWestern Australia

  • Verified customer

Nice product disappointed with multiple after sales concerns.

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
See all answers

Great pool, fantastic communication and 5star after service

published

We bought a riverina pool with a glassfilter that has sensors for ph and chlorine, and a chlorinator. The pool went in very smoothly, everything according to plan and everything was as per our order. After a couple of months the filter broke and all the glass ended up in the pool. One phonecall and Riverina organised to replace the faulty filter. Now after 2 and a bit years of us using the pool the cover for the light fel off. I asked Riverina if they sell them, or if they could tell me where to buy them and they just send me a new one. That is service you dont see much anymore. Very happy we went with a Riverina pool

1 comment
Riverina Pools
Customer ServiceRiverina Pools
Clair

ClairAdelaide

Great pool and great service

published

We are over the moon with our pool. Vernon made us feel as ease from the very beginning and guided us through the entire process. Whenever we needed him he was there. The final product is great. Credit to Vernon who went above and beyond and our dream backyard with a fantastic pool is now a reality.

1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Clare
Thank you for your positive comments and hope you enjoy your pool in the coming summer. If you have any questions please contact us at any time
Regards
Riverina Pools

  • Verified customer

Started ok, got very frustrating

published

Started out well but then turned into a very disappointing and frustrating experience. New pool has a leak and the response and attention from Riverina is very disappointing. It will take them almost 2 weeks until someone is even coming out to look at it and requires constant phone calls to follow up and find out what is (or more accurately isn't) happening. Dealt with multiple staff (office, sales, state manager), all made promises, but none were kept. Can not say that I would recommend these guys.

2 comments
Riverina Pools
Customer ServiceRiverina Pools
Olaf
Olaf
Rushy

Rushy

  • 4 reviews

Fantastic

published

Highly recommend Riverina. The whole process has been amazing. Vern you are a legend. Terry the digger amazing, phil and his team outstanding, AGL cranes you guys were fantastic and hilarious. I had 8 pool quotes but kept coming back to your style pools, colours and mineral system. Nothing was ever to hard. Vern you are a massive support you go above and beyond your job you are a huge asset to Riverina. Your a great communicator and really care about your clients.

1 comment
Riverina Pools
Customer ServiceRiverina Pools
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Carl

Carl

  • 2 reviews
  • 1 like

Hassle free installation and hand over.

published

We built a new house and had to have the pool installed before the house was completed.
The Riverina team advised us along the way, installed the pool when the builder was ready and came back when we were ready for hand over!
It now looks great and the kids love it!

1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Carl
Thank you for your comments. The photos you have sent throughout brilliant
Regards
Riverina Pools

Claire x

Claire xPerth, WA

  • 8 reviews
  • 1 like
  • Verified customer

Wonderful experience with Riverina!

published
1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Claire
We are happy to hear their all went well for you and we are sure you will enjoy many hours around your pool with family and friends. If you ever have any questions please feel free to contact us.
Kind regards
Riverina Pools

Would avoid using Riverina at all costs

published

Please be aware when purchasing a pool from Riverina that the pool colours / patterns may vary as stated on there website and in the brochure. In our case this was vast! We chose ours from a sample supplied by the pool company to which was also extremely different from what we now have in the ground.
We Immediately contacted Riverina following the installation of the pool asking for there help, we were informed that this colour/pattern was what i had signed for in the contract and if we didn’t like it we could sell it on “gumtree”. No body from Riverina has been to look at the pool to assess the pool finish, they are not interested. We have had the worst experience with Riverina Pools and would not recommend them.

1 comment
Riverina Pools
Customer ServiceRiverina Pools
Mal

MalWA, 6171

  • 2 reviews
  • Verified customer

Perfect Pool Experience

published
1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Mal
Thank you for your comments. We here at Riverina are glad to hear that the whole experience met your expectations and beyond. If you require any other information please feel free to contact us. Enjoy your pool
Regards
Riverina

Exceptional service and support

published

I'm a 1st time pool owner and Vince and Julie in Melbourne were great, guiding us through the process. And they didn't try selling us product we didn't need. The contractors they sent to do the job were A1. They were very respectful of our property and did a great job, giving us handy pool-keeping tips along the way. A testament to their good work is when you see other tradies that came in afterwards saying how neat and well they had finished the job. The fibreglass pool itself is built like a boat and sat beautifully in its place. The recommended equipment also helps keep maintenance to a minimum. I'd recommend them to anyone.

1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Jason
Thank you for your positive comments. Please contact us if you need any help and enjoy your new pool
Regards
Riverina Pools

Paula

PaulaPerth

Owner front and centre

published

Owner terrific to deal with throughout process of pool construction, installation and follow up. Had a few hiccups but he dealt with them promptly and easily.

1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Paula
Thank you for your positive remarks. If you need assistance in the future please feel free to contact us
Kind regards
Riverina Pools

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Excellent Service, High Quality Product, Highly Recommended

published

Riverina Pools recently supplied and installed our new fibreglass pool. The level of service provided went above and beyond what was expected. Murray and his team communicated with us every step of the way and made the process easy and transparent. We were always aware of what was happening at each stage and when it was happening. What would be a complicated process of organising a pool installation, to us seemed easy and seamless. Now that our pool is in, we are finding it easy to manage because of the high quality systems installed and the after sales service that we have received. Murray and his team are experienced, professional and come highly recommended.

1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Mel
We are so glad that you found our complete team helpful through out the whole experience. Enjoy your pool this summer
Kind regards
Riverina Pools

Best quality and value pools on the market

published

As a paver I always turn up to clients who have been looked after by Riverina from the initial stages through to the end, making life easy and bringing with it a feeling of job satisfaction to be associated with a company that goes above and beyond to ensure people will consistently recommend their services to friends and family without hesitation.

Good experience

published

Very professional company to deal with.

The installers particularly were very experienced and did a great job.

We had a couple of tricky parts to our installation and their experience was invaluable.

1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Brad
Thank you for your kind words. I will pass your comment on to the complete team and if you have any questions later feel free to call
Kind regards
Riverina Pools

Great Product and Service!

published

Great Value for money

published

Thank you for making our new Pool experience easy and smooth. We appreciate the great , friendly and efficient service.

1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Adell
Thank you for the positive feed back

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