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Riverina Pools

Riverina Pools

4.1 from 48 reviews · View Statistics

Reviews

  • Value for Money
    3.5 (11)
  • Cleaning & Maintenance
    3.8 (8)
  • Product Quality
    3.5 (11)
  • Return Claim MadeYes (1) · No (10)
  • Warranty Claim MadeYes (1) · No (10)
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Roger Whyte

Roger Whyte Perth, WA

Thank you Riverina

published

Thanks for the fantastic job on installation and handover of our new pool amazing after service and all in a timely fashion , we can now enjoy our new pool in time for Christmas

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Roger, thanks for your 5-star review! Very pleasing to hear that you'll be able to share your new pool with family and friends these holidays, we hope you get plenty of use out of it.

The reviewer stated that an incentive was offered for this review

Riverina pools

published

We were very happy with the service, they helped with every enquiry from start to finish. Everyone on the team was friendly and very helpful. Couldn’t be happier with our pool. Thanks Riverina

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Riverina Pools
Customer ServiceRiverina Pools

The reviewer stated that an incentive was offered for this review

Riverina Pools Rockingham

published

After obtaining a number of quotes we chose Riverina Pools Rockingham thanks to Will Craik, the price was right, the sales advice was spot on, the pool size was what hubby wanted. The different services we dealt with along our pool journey (Grout Injection guys, Crane guys, Compliance Team, Foreman, the Digging guys, the Electricians and last but not least the lovely Handover couple). It was a bit of an anxious process but I guess it would be for a couple of first time pool owners, but all went well and super happy we chose Riverina Pools Rockingham we would certainly recommend to others.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Riverina Pools
Customer ServiceRiverina Pools

Thank you Mike & Tracy, great to hear that our team have ticked boxes accross the board! Always hard to know what to expect as a first time owner but hopefully this good experience will help for next time around. We hope you enjoy your pool.

The reviewer stated that an incentive was offered for this review

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Zoe

ZoePerth, WA

  • 4 reviews
  • 3 likes

Pool install

published

Just wanting to leave a review after install of our new pool...
... this whole process has been amazing from start to finish and could not of ran any smoother if you tried. Everyone has listened to what we wanted, took the time to go through things and answered many silly questions I have had. Everyone that has come has greeted me, hubby and the kids and had many conversations whether it was about the pool or just random weekend plans. All contractors were amazing and represented their company really well. They were all polite, courteous and all approachable. My family would like to say a massive thank you and I would 100% recommend Riverina Pools Joondalup to anyone looking for a pool. Thank you. Zoe - Butler.

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Riverina Pools
Customer ServiceRiverina Pools

Thank you Zoe, this is very much appreciated by all of us. We're thrilled to hear that you've had such a good experience and wish you many happy days of swimming ahead!

Andrew Adams

Andrew AdamsPerth, WA

Love our new pool

published

From start to finish everything went well no hidden cost at all. Everything was planned very well. Can’t wait for the summer.

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Andrew, thank you very much for such a great review! We hope summer brings many happy hours swimming in your new pool. Thanks from the whole Riverina team.

Craig B.

Craig B.Metropolitan Adelaide, SA

  • 2 reviews
  • 4 likes
  • Verified customer

Wrong datum height shoddy coping work

published
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Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
3 comments
Craig B.
Craig B.

It has now been over a week. The chlorinator pod has been installed. No response from management. I have now contacted head office by email to see if I can get a response to fix the issues.

Riverina Pools
Customer ServiceRiverina Pools
Craig B.
Craig B.
Scott

ScottPerth, WA

Excellent customer service

published

Just signed up with Kevin Joondalup for our new Riverina pool. We chose Riverina due to the customer service we received from him when we first starting looking at pool companies last year for our future build. Kevin was professional without being pushy. He followed up with information as agreed and made the whole process of selecting a pool very easy. We are looking forward to the installation in the coming months!

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Scott. Thank you for your positive comments and enjoy your pool over the xmas break. If you need any advice in the future please contact us
Regards
Riverina pools

Kris

KrisPeel, WA

Salesman had excellent knowledge

published

Never officially went through with Riverina due to other circumstances. However I can say that out of every pool salesman I spoke to in the MANDURAH/ROCKINGHAM area Will Craik from the ROCKINGHAM store was by far the most knowledgeable I had ever come across. He didn’t crap about anything by trying to get us to do things that weren’t necessary & he was able to point out things that other salesman could not. We had a little drama with the office staff but overall if I were to put a pool in I would definitely recommend going to see Will. There prices for what you get were also the most competitive out of any of the other companies I went to.

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Nat

NatPerth, WA

  • 2 reviews
  • 2 likes

Really disappointing experience.

published
Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
2 comments
Riverina Pools
Customer ServiceRiverina Pools

Good morning Nat
Sorry to hear about your experience. Unfortunately the clients with our consultant arrived late for their appointment which in turn affected your meeting with our consultant.
Our apologies

Nat
Nat
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scooter

scooterWestern Australia

  • Verified customer

Nice product disappointed with multiple after sales concerns.

published
Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
See all answers

Great pool, fantastic communication and 5star after service

published

We bought a riverina pool with a glassfilter that has sensors for ph and chlorine, and a chlorinator. The pool went in very smoothly, everything according to plan and everything was as per our order. After a couple of months the filter broke and all the glass ended up in the pool. One phonecall and Riverina organised to replace the faulty filter. Now after 2 and a bit years of us using the pool the cover for the light fel off. I asked Riverina if they sell them, or if they could tell me where to buy them and they just send me a new one. That is service you dont see much anymore. Very happy we went with a Riverina pool

1 comment
Riverina Pools
Customer ServiceRiverina Pools
Clair

ClairAdelaide

Great pool and great service

published

We are over the moon with our pool. Vernon made us feel as ease from the very beginning and guided us through the entire process. Whenever we needed him he was there. The final product is great. Credit to Vernon who went above and beyond and our dream backyard with a fantastic pool is now a reality.

1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Clare
Thank you for your positive comments and hope you enjoy your pool in the coming summer. If you have any questions please contact us at any time
Regards
Riverina Pools

  • Verified customer

Started ok, got very frustrating

published

Started out well but then turned into a very disappointing and frustrating experience. New pool has a leak and the response and attention from Riverina is very disappointing. It will take them almost 2 weeks until someone is even coming out to look at it and requires constant phone calls to follow up and find out what is (or more accurately isn't) happening. Dealt with multiple staff (office, sales, state manager), all made promises, but none were kept. Can not say that I would recommend these guys.

2 comments
Riverina Pools
Customer ServiceRiverina Pools
Olaf
Olaf
Rushy

Rushy

  • 4 reviews

Fantastic

published

Highly recommend Riverina. The whole process has been amazing. Vern you are a legend. Terry the digger amazing, phil and his team outstanding, AGL cranes you guys were fantastic and hilarious. I had 8 pool quotes but kept coming back to your style pools, colours and mineral system. Nothing was ever to hard. Vern you are a massive support you go above and beyond your job you are a huge asset to Riverina. Your a great communicator and really care about your clients.

1 comment
Riverina Pools
Customer ServiceRiverina Pools
Carl

Carl

  • 2 reviews
  • 1 like

Hassle free installation and hand over.

published

We built a new house and had to have the pool installed before the house was completed.
The Riverina team advised us along the way, installed the pool when the builder was ready and came back when we were ready for hand over!
It now looks great and the kids love it!

1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Carl
Thank you for your comments. The photos you have sent throughout brilliant
Regards
Riverina Pools

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Claire x

Claire xPerth, WA

  • 8 reviews
  • 1 like
  • Verified customer

Wonderful experience with Riverina!

published
1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Claire
We are happy to hear their all went well for you and we are sure you will enjoy many hours around your pool with family and friends. If you ever have any questions please feel free to contact us.
Kind regards
Riverina Pools

Would avoid using Riverina at all costs

published

Please be aware when purchasing a pool from Riverina that the pool colours / patterns may vary as stated on there website and in the brochure. In our case this was vast! We chose ours from a sample supplied by the pool company to which was also extremely different from what we now have in the ground.
We Immediately contacted Riverina following the installation of the pool asking for there help, we were informed that this colour/pattern was what i had signed for in the contract and if we didn’t like it we could sell it on “gumtree”. No body from Riverina has been to look at the pool to assess the pool finish, they are not interested. We have had the worst experience with Riverina Pools and would not recommend them.

1 comment
Riverina Pools
Customer ServiceRiverina Pools
Mal

MalWA, 6171

  • 2 reviews
  • Verified customer

Perfect Pool Experience

published
1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Mal
Thank you for your comments. We here at Riverina are glad to hear that the whole experience met your expectations and beyond. If you require any other information please feel free to contact us. Enjoy your pool
Regards
Riverina

Exceptional service and support

published

I'm a 1st time pool owner and Vince and Julie in Melbourne were great, guiding us through the process. And they didn't try selling us product we didn't need. The contractors they sent to do the job were A1. They were very respectful of our property and did a great job, giving us handy pool-keeping tips along the way. A testament to their good work is when you see other tradies that came in afterwards saying how neat and well they had finished the job. The fibreglass pool itself is built like a boat and sat beautifully in its place. The recommended equipment also helps keep maintenance to a minimum. I'd recommend them to anyone.

1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Jason
Thank you for your positive comments. Please contact us if you need any help and enjoy your new pool
Regards
Riverina Pools

Paula

PaulaPerth

Owner front and centre

published

Owner terrific to deal with throughout process of pool construction, installation and follow up. Had a few hiccups but he dealt with them promptly and easily.

1 comment
Riverina Pools
Customer ServiceRiverina Pools

Hi Paula
Thank you for your positive remarks. If you need assistance in the future please feel free to contact us
Kind regards
Riverina Pools

Page 1 of 3

Questions & Answers

Brian

Brianasked

My Riverina pool is about 3 yrs old and the 2 LED lights have stopped working but I can't find any paperwork to show me how the lights are fitted or how to remove it says sunline on the control panel but again can't find any information on this product.I also contact Rivera who say the got bought out so all my info would have been deleted I called into the showroom but the guy didn't seem to know either he said we since changed to LED Light supplier as we had problems with that light any one else had this problem and can tell me how to remove the light
I taken off the collar to expose the light and backing plate but can't see no screws looks like its glued on ?

2 answers
Riverina Pools
Customer ServiceRiverina Pools

Hi Brian, please email customer.service@aqualeisure.com.au with your best contact information and we'll see what we can do to help! Thanks for getting in touch.

Brian
Brian

I did the answer above said light should twist out ? If not go your local pool shop
Apprently all previous customers details have gone since the take over

Get an answer from our members and Riverina Pools representatives

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