Rivers

Theives !!! Take the money and never payed it back bast#rds.!!!

Great Staff – Everyone was so helpful. Was looking for fun local gifts for my family

Store presentation – Excellent, well presented,clean & organised Best store I have ever visited Show details

Customer Service – Great customer service at Werribee store. They didn’t have the item we needed but suggested other shops that did.

I have ordered multiple items from rivers online 2.5 months ago, on 2 different occasions i have not received 10 items,,10 items missing , and no response just automated responses i believe it is a fraud and all the money is lost ,Iam not sure if there is any legal action we can take though ?

Ordered 5 items 2 months ago. 2 items were delivered within a few weeks. I have been trying to contact via the official channels - phone & email - only to receive multiple automated customer service emails over the past month, and every time I call the suggested number 1800 151 110 there is an automated response but no one ever picks up - have… Read more

waited on the phone for hours once. Cannot locate a form for a refund. No communication. They’ve taken my money, all I need is what I purchased or some sort of communication saying they will refund me. Very poor service.

Very negative dissatisfaction experience. It has taken me huge time in searching and finally put a clearance coat to cart as virtually all are not in stock and some were listed as available but then out as you add to cart so very misleading. Then the worst thing happened when they got your money of the purchase and shipping fee but after many… Read more

weeks, send you a refund of the item which was originally expensive. So they have dishonestly got massive bank interests from many customers for this clearance and we lost huge time and shipping fee. They even continue to send you promotional emails for the sales! No wonder they have to close down

Placed an order in February. One item out of three arrived with a notice saying the balance of the order would be sent shortly. Zero reply’s from Rivers, their website is now taken down. The administrators must have ripped off numerous customers by failing to fulfil orders.

I have not received my order and rivers website is down This is not professional No communication about the tracking of the delivery which makes me think that their received my money but I don’t think I will get the items Very disappointed I found a number to call tomorrow I called today but I will try again tomorrow 1800151110

Online order placed 3 weeks ago, emailed every week to see what was happening as never received anything. Finally after 4 weeks got a tracking no received 3 weeks later won't ever buy from here again ridiculous very poor customer service, explains why there closing down.

Online shopping is disgusting. I've been waiting 6 weeks for final delivery from 2 different orders. Some items were delivered but many haven't worth $700 still not delivered. Several calls made to their contact centre only to now be told that they are out of stock and a refund is still pending (who knows when). Just appalling service. If out of… Read more

stock, customers should be refunded immediately and notified. We shouldn't have to call numerous times to get progress updates.

disgraceful service Mosaic brands. Ordered from Rivers on the 16.2.25 10 days later no tracking number, no reply to email, no acknowledgement of order, website order number update doesn't work. Forget buying at the closing down sale. I guess that's what happens with greed. Destroyed many good retail shops. Would give no stars if possible.

No suprise they're shutting down – Bought a dress, wear it 3 times, stitching holding rear seam unravels creating massive spilt and exposing undies at work. Not nice

Menswear no longer a focus – Rivers used to be a male focused shop one of the few that had sizes up to 4xl. The store then became female focused to the point where menswear and large sizes became obsolete. Sad, but it’s pointless for men now.

Rivers online shopping. Disgraceful – 2 months to receive an item that's In Australia!!!! Are you kidding me!! Customer team that's obviously based in India don't have a clue or helpful at all, takes them ages to reply to any emails and it's the same vague response. Never ever shopping at rivers again.

Terrible customer service and shocking delay with the order – worst customer service ever, shocking!!! They are unhelpful and talk over you without listening to your concerns about your super late order. Please stay away from them.

DO NOT BUY FROM RIVERS! – Do not use this company! I have been waiting for nearly 2 months for my order. In this time the product has become obsolete so I can’t cancel the order and get it elsewhere. They keep blaming a 3rd party, it’s pathetic

Borderline false advertising! – Outside the store was a rack of shirts on special, with sign as costing $25. When I took the one I liked to the checkout, I was asked “Are you a member?” “no I’m not”, I replied “Would you like to become a member?” “No thanks, just the shirt will do” “That’ll be $50” “Sorry, the sign clearly stated they’re $25!” “Only if you’re a member” she… Read more

replied “In that case, you can keep the shirt” and walked out, checking the sign, which in the corner had in a tiny font (~size 2) “T&C apply” I’m disgusted with their borderline false advertising and WONT BE BACK!

Terrible Quality and Service – Avoid at All Costs – Do not buy anything from Rivers NZ! The clothing I purchased was of shockingly poor quality—the worst I’ve ever seen. When I tried to return the items, they refused to issue a refund and only offered a coupon to purchase more of their low-quality products. This demonstrates a complete lack of accountability for their substandard goods. Save your money and shop elsewhere.

Poor quality fabric t shirts – I bought 4 different coloured ladies t shirts online. They are advertised as 100% cotton but they are full of static electricity. They are very thin and too see-through to wear. They most definitely wouldn't be suitable to wear outside in the sun. Not useful at all and a waste of money.

Expensive Temu products – I used to love Rivers basic long sleeve t-shirt but quality has gone, no stretch anymore. Plus Rivers is just Temu stuff at a high price, found something I liked on Rivers for over $75 on Temu for under $17.

Do NOT order online from Rivers! – I placed an order online during October. All that I can say is this has been (by far) the worst experience that I have had from a vendor that is supposedly located in Australia. The moral of the story is that if you don't have it in stock or need to outsource it then DON'T advertise as available. Also don't try to reach out to them on their… Read more

advertised 'customer care' number because you won't get a real person to answer. PPP+PPP = P*ss Poor Planning equals P*ss Poor Performance!

Use with caution – I ordered clothing from their online store. 4 days after placing my order, my credit card received a fraudulent charge from New York NY. It was only after I made a complaint to Rivers online "either send my order now or cancel and refund my money" did they actually send my order. Use their online website with extreme caution.

Rivers website is a scam – They don't give any updates on the order and the website keeps changing my name and my delivery address. I also can't complete the online form to get in touch with them as the order number doesn't work and it keeps making up other errors so I cannot submit an enquiry. I think this whole website is a scam and I am going to lodge a complaint with the NSW Ombudsman about my experience.

Not happy – Placed my order on 19th of September had to wait for over a month as Rivers had an IT problem with PayPal, then the shoes I bought were a smaller size than marked. Not happy. Cost too much to send back.