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Robina Removals
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Fantastic Service
I recently required a few items of furniture and crockery & kitchen items to be taken from south east Melbourne to my son in Brisbane. Amazing service by Robina Removals. They were punctual at both ends, friendly, professional and very efficient. Great service & both my son & I were really happy with everything.
I just cannot recommend this company and the people that work for them highly enough. So happy.
- Verified
2 broken tvs multiple broken pots
We recently moved with this company and the service provided was terrible. We had 2 working tvs before the move and 0 when we arrived. The spilt cordial all through the kids Lego and broke a number of garden pots The only reimbursement we were offered was $300 for the lot. With have two small kids and in a rural town where we can't even go down the road to replace it our self. Very disappointing and would not recommend them. The staff on the phone were rude and pretty much told us tough luck
Dear friends,
social media and review platforms are great tools to share information. Unfortunately, it is also not uncommon when these platforms are misused. In this case, it was used to extort mone...
Robina Removals - Gold Coast we reached out to the department and made a claim through them because gumtree is not an acceptable place to find a price in my opinion as it could be stolen goods damaged...
Read more etc not to mention the location and date of the ad. We accepted the claim because we had received no further correspondence from robina. If we had of got a reply we would have informed you that we have already settled but once again the communication was not there. We had no intention of double dipping as you call it. We even waited a few days before submitting the claim in hoping we would get a response. You left us no other option but to seek compensation elsewhere as 300 dollars for 2 working tvs was an insult. I hope no one else has to go through this and this is why I am using this platform to share my terrible experience.- 7 reviews
- 3 likes
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The Robina Removals team were a huge help; right from the first email contact!
The Robina Removals team were a huge help; right from the first email contact, they were straightforward and efficient. Likewise, the team who came to make the move were friendly and happy to help. They got the job done quickly, and everything arrived safe and sound.
Hi Raven, thank you very much for your kind words. I will pass them on o the guys on the job (Mick, Robbie and Jumpei) and girls in the office.
I hope for Robina Removals to be of service to you again.
- Verified
Not the same standard !
We used this company in the past and we had great experience. Unfortunately, this time they show no respect and consideration for our belongings. We found to many boxes with the sign "fragile" smashed and glasses broken. The worst part, our paintings who were removed in their blankets, are with broken glass , corners missing. I didn't noticed all those this in the first week. I took time to renovate the house and now, I got the "surprise" that they don't cover the damage, because I informed them to late. It is within a month and paintings are t...
Read morehe last you put on the walls. However, shame that they are not anymore as good as they use to be. The people are doing the job are changing and are in rush to have the job done. I will never recommend them again! Just be careful, it is not the same service ! May consider someone else !Dear Daniela, I am sorry that I have somehow missed your feedback. I have done some research. You moved with us a few times in 2021. I remember that Olga has came out for inspection on your first move...
Read more. I know that you were going through some tough times and I thought that we were as accommodating as we could at all times. I think that i have even met you at our depot and you were thanking us for support in difficult times. I always was under impression that you were happy with our service and I was very disappointed to learn that it was not the case. From what I have gathered no damages were reported on any of your moves and you always expressed your satisfaction with our work including on the day of the last move. But then you have called the office about couple of months ago which was around 6 weeks after the last move saying that there we some damages. Girls than told you that it would be very difficult or even not possible to claim anything from insurance after such a long period of time. I am not accusing anyone of anything but please also understand that we have to have some commonly accepted guidelines and accepting claims for damages 6 weeks after the move is not the industry practice. After six weeks, we are not able to do any sort of investigation. Also, we can not be responsible for quality of packing done by someone else. We are fair but we also expect some fairness towards us. I am sorry I did not know about your call until lately. I would have discussed it with you then. Once again I apologize that we have failed to impress you as have we have used to on the previous moves but I hope that you will also remember all the good things about us and book with us again.Find out how Robina Removals compares to other Furniture Removalists
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- 2 reviews
- 1 like
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Best Moving Company on the GC
Super big challenge going from a 2 storey home to a 3 levels, steep driveway, steep stairs massive home but both Mick and Gary did it without out even batting an eye. Those boys work hard and were super friendly and kind and patient even after I said they needed to go back for another load. Highly recommend the boys and the team at Robina Removals.
Dear Marsha,
Thank you so much for your wonderful feedback. It is most valued and appreciated. For Guillermo (also known as Gary) it is the second 5 star feedback today and Mick is just a champion. Bo...
- 3 reviews
- 1 like
- Verified
Highly recommend. Top removal company
Just moved house with Robina Removals. Wayne and Gary were fantastic. They arrived on time and were very efficient and friendly. Will use them again. Highly recommend them. Thanks to everyone involved for their help during the removal process.
Dear Andrea, thank you for kind review. It is much valued and appreciated. I will make sure that Wayne and Guillerme read it. I am sure that your kind words would put a smile on their faces and motiva...
Read morete them to continue delivering excellent customer service. Thanks again and I hope for Robina Removals to be of service to you in the future. All the best, Leonid on behalf of the Robina Removals Team.- 2 reviews
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Great moving company. Would highly recommend
We needed to move some furniture and and packing boxes from Melbourne to my daughter in Brisbane. I was recommended to Robina Removals by a guy down here. It was handled extremely well from quote to booking to pickup to delivery. Hayley and Danielle in the office were always quick to respond to my emails, and the booking went ahead smoothly.
The mover, Phillip, called me up the day before to arrange a time as promised. He was by himself, but was very efficient and careful in loading all the items on his van. He was very helpful and caring thro...
Hi Alan, thank you once again for your kind words, they are most valued and truly appreciated.
Moving is a very stressful thing and our goal to reduce your stress as much as we can. Unfortunately, so...
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Difficult job
This job was to move the rest of the furniture left in our mother’s old home to her new apartment and then also to our home in Currumbin It was complicated with 2 flights of stairs and an oversized fridge!! I am happy to say that Mick and Flavio were up for the challenge and accomplished it all perfectly. They took care and pride in their work and the years of experience were evident. Well done! Thanks Steve and Valerie
Dear Steve and Valerie,
Thank you very much for your warm words, I will pass them on to Mick and Flavio. The guys are a great team and we are proud to have them with us.
All the best and I hop for Robina Removals to be of service to you again. ...
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Truly top rate delivery!
I highly recommend Robina Removals! Such a truly organised, friendly, well managed company which totally exceeded my expectations. They were efficient, highly professional and thought of everything so as to provide the best service I have experienced in a very long time - it was truly refreshing to have total confidence in a service! Despite all the difficulties posed by Covid, they managed my small but very precious load of furniture from Sydney to Gold Coast so thoughtfully and safely. Will, the driver who collected my load was fantastic -...
Read more so helpful and nothing was a problem for him! Hayely and those in admin were fantastic in keeping me totally informed - always helpful and always proactive. Robina Removals totally delivers - not just your goods, but a top rate service in every way! Thank you.Dear Pauline, thank you very much for such a wonderful review. It is great to know that our team have achieved what we aim to achieve - deliver the excellent service.
Many thanks for you kind words,...
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Exceeded My Expectations
From initial office contact staff were friendly and communication was rapid and informative. Arrived on time the guys were great and experienced. 3 bedroom house Robina - Parkwood. Price structure was reasonable considering. In general outstanding !
Thank you for your great review, Les and, of course, for choosing Robina Removals. I will pass on your words to the guys on the job (Mick and Flavio) and the ladies in the office.
I hope for Robina R...
- Verified
Fast, Friendly, Efficient, Helpful
Second move with Robina Removals, both on time and at reasonable cost. Latest move, a four bedroom house over 90 kilometres. I had some special requirements regarding the configuration of items in the truck to facilitate access when in storage. Mick was very helpful in this regard. Both he and Pedro worked without a break for over eight hours to ensure we could accomplish the move in the shortest time. Also noted how careful they were with all items and especially the more delicate ones. Big thanks to Danielle, Lacey and Hayley, who man the phones, all have been very helpful. Great company, would highly recommend.
Dear Dennis, thank you very much for your kind words. I will make sure to share them with the Team. Mick is great. He is not just moving furniture, he helps people in their move. Thanks for mentionin...
Read moreg our ladies too. Sometimes, their work behind the scene is overlooked. Though, it is invaluable. Many thanks and I hope for Robina Removals to be of assistance to you the third time when you are ready. Best regards, Leonid.- Verified
Excellent
We have used Robina removals multiple times and every time they have offered exceptional service. We have never had any damage or breakages, very reasonable prices and professional service. Highly recommended
Dear Belinda, thank you for our kind words. I am glad that your latest move to Victoria went well. I will pass your kind words to the driver on the job.
Hayley and Dani say "Hi" too.
All the best an...
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Moving made easy
Only a small move (Sydney to Ballina) however everything went like clockwork and delivered as expected. No hesitation in recommending them or using again. Thanks to all for communication and care taken.
Hi Marilyn,
Thank you for your warm review.
I will pass it on to Phillip and the girls in the office. ...
- 6 reviews
- 5 likes
- Verified
Excellent removalists
We have moved personal goods twice with this company and highly recommend them Robina Removalists get the job done with a minimum of fuss. Their communication is excellent and there timelines are excellent.
Hi Victoria,
Thank you for your kind review. It is always great to hear from repeat customers.
I will pass on your kind comments to the guys on the job and the ladies in the office....
- 3 reviews
- 1 like
- Verified
Awesome. from the first contact to the final delivery. FAULTLESS
They were great. one bedroom home unit Inc bedroom, lounge and outside deck furniture plus fridge and washing machine, from first contact to delivery they were faultless. They really took a lot of care.
Thank you, Niel. I only saw your comments now.
It is great to hear that you were happy with our service. CARE is at the foundation of our business.
It is so good to see when our customers notice it. Great incentive to care even more. ...
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Dear Maria, thank you for your kind review. I have shared it with the team. The removalist job is hard. Interstate guys do 12 hour days over the 6 day trip. So, it is good to know that your hard work ...
Read moreis appreciated. Many thanks and I hope for Robina Removals to be of service to you again. Kind regards, Leonid.