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Robot Specialist
5.0 from 47 reviews

Reviews

(46)
(0)
(1)
(0)
(0)
  • Product Quality
    5.0 (16)
  • Return Claim MadeYes (0) · No (19)
  • Shipping
    5.0 (13)
Cortz

Cortz

  • 2 reviews
  • Verified customer

Why can’t all retail experiences be so fantastic as this?

published
Product Quality
Shipping
Return Claim MadeNo
Jessie

JessieCentral, SA

Couldn't be happier!

published

We purchased the neato d3 robot vacuume cleaner. Lucky us!
The service we recieved from nathan was A+++ we had a rare small issue with setting up robot and because of our off grid location we were unable to connect to the wifi ap to teoubleshoot the problem. Nathan paid to have the robot sent back to him so that he could sort it out for us, then send it back within a few days, all set up and ready to go! Living off-grid means that communication is difficult for us, so nathan even went out of his way to liaise with my mum who lives in town to organise everything. This has been by far our best ever customer service experienc -
We have never even heard of such great service! Thanks a million nathan!
Ps. The robot is awesome too!

Product Quality
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Suzanne Lewis

Suzanne LewisGippsland, VIC

Absolutely love my mopsy

published

Six weeks ago I purchased the M6 iRobot mop from Nathan. I have had robot mops for approximately 10 years but this one is something else. It’s fantastic. I have scheduled my floors to be mopped on a staggered rotation at 2.00am. My floors are constantly clean, the robot is so quiet it doesn’t wake anyone. The service to purchase was exceptional. I also used the lay by system that was on offer and it was brilliant. 9/10 for me Thank you!

Product Quality
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Return Claim MadeNo
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Nathan = Excellent service

published

Nathan’s attention to detail combined with his thorough & precise communication is excellent. He takes special care to ensure the customer is happy. It seems very important to him. Great job!

Product Quality
Return Claim MadeNo
kym

kym

  • 3 reviews

Love it

published

I needed a new battery and I found Nathan very helpful. I was very unsure with giving my credit card details and Nathan understood my concern completely and emailed me an invoice which made everything easy for me.
His Customer Service skills are excellent.

Shipping
Return Claim MadeNo
Aaron H.

Aaron H.

  • 2 reviews
  • 1 like

The service is EXCELLENT!!

published
Shipping
Return Claim MadeNo
John Barry

John Barry

  • 2 reviews
  • Verified customer

Great Product great service

published

I'm very happy with our 780 Robot vacuum. After sale parts and service division is very easy to deal with and gives me confidence in making future purchases thank you.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with Robot Specialist

Charlotte  Kruger

Charlotte KrugerNorth Queensland, QLD

  • Verified customer

Fab service

published

Easy to order outstanding service perfect product fast delivery exactly what I ordered and got a call to let me know delivery charge has been reversed because I forgot to add something to the order!

Product Quality
Return Claim MadeNo

Review collected in partnership with Robot Specialist

Tanya T

Tanya TGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Great Service

published

I was super happy with the service from Nathan at the Robot Specialist. He contacted me quickly and arranged to have lovely Roomba fixed and returned within days. I highly recommend Robot Specialist!

Product Quality
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Review collected in partnership with Robot Specialist

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Sid

SidGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes
  • Verified customer

Brilliant Service!

published

Have used them a couple of times to deal with wear and tear with our Neato ( that daily cleaning takes it toil!). Every time the service was excellent, informative and polite. I would strongly recommend Robot Specialists. Cheers Sid

Product Quality
Return Claim MadeNo

Review collected in partnership with Robot Specialist

Matt.R

Matt.RMelbourne

  • 4 reviews
  • 3 likes

Was a skeptic, now sold!

published

I had low expectations after a bunnings robot vac left me quite disappointed. The Roomba from Robot Specialist blows me away every time I turn it on. Their service was top notch too, great communication and pricing. Highly recommended!!

Product Quality
Shipping
Return Claim MadeNo

Awesome work

published

These guys have amazing customer service and quick turn around time on repair.
My robot is better, faster and stronger! thank you Robot Specialist!
We will definitely recommend and use you again.

Product Quality
Shipping
Return Claim MadeNo
Meg

MegCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like
  • Verified customer

Excellent customer service

published

I got amazing customer service from Robot Specialist, the best I’ve ever experienced anywhere. Nathan is very knowledgeable and even delivered my robot himself and set it up. I can’t recommend Robot Specialist highly enough.

Product Quality
Return Claim MadeNo

Review collected in partnership with Robot Specialist

Rod Still

Rod StillGoulburn Valley, VIC

  • Verified customer

Fantastic Service

published

Very fast turn around time on repair, quality workmanship at a fair price. Our Roomba is working great once again. Wouldn't hesitate in sending another repair to them. Thank you

Product Quality
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Return Claim MadeNo

Review collected in partnership with Robot Specialist

  • Verified customer

Excellent service

published

My botvac was fixed and cleaned in such a timely manner. Service was great. And at a great price too. I would definitely recommend and use this company again in the future

Product Quality
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Review collected in partnership with Robot Specialist

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Masa

MasaGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Excellent service, expertise and knowledge

published

Nathan has excellent customer service doing everything he can to help his customer with the upmost expertise and knowledge in vacuum robots. He exhausts every avenue to assist the customer and offers solutions even when near impossible. Couldn’t recommend anyone else!

Return Claim MadeNo

Hand delivered my purchase

published

Excellent service ! responded very quick to my email. Nathan gave me a great price, gave me a discount and hand delivered my 980 bin and rang me to say he had delivered. Thanks Nathan

Product Quality
Shipping
Return Claim MadeNo
Ruth

RuthGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great service centre with real advice

published

Nathan is so cheerful and open. He gave me all the information I needed about getting my Roomba serviced, and made a great suggestion about postage that saved me time. His followup is quick and he was willing to chat so that I could get all the details I wanted. Highly recommend this service.

Product Quality
Shipping
Return Claim MadeNo
Dani

DaniMelbourne

  • 3 reviews

BEST BUSINESS & CUSTOMER SERVICE

published

I phoned Nathan in desperate need to repair my old iRobot Roomba 530. Nathan answered my call immediately & advised me of all my options. I left a message for Nathan the following week and he phoned back within minutes. Nathan is courteous, efficient, helpful and a pleasure to do business with. Nathan upgraded my IiRoomba Robot and even gave me a discount. Very Happy!! Thank you Nathan. Dani

Product Quality
Shipping
Return Claim MadeNo
  • Verified customer

The best place to go for a Robovac

published

I found Nathan when my last Neato (not purchased there) vac needed help. I couldn't find anywhere else to help but Nathan was fantastic and helped me with my issue and didn't charge the earth.
So when Neato decided to die I knew where to go when I needed a robotic vacumn replacement. He doesn't rush you and happy to have a chat. He knows the right vacumn is a personal experience for lots of people. Very happy with my new purchase. Named her Regina the cleaner. He will even follow up with some texts to make sure your happy.

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Questions & Answers

pam

pamasked

I have a UTMARK 500 which has been faultless for 3/4 years , only had to replace battery ,but after replacing battery 2 weeks ago it keeps coming to a stop with "E14" (error 14) .after checking manuel there is no E 14 listed .would hate to throw it out but it just wont work . please help .Pam

1 answer
Dani
Dani

Hello Pam, I would definitely call Nathan at robot specialists-they are in Carnegie. The number is 1300697049 They were so helpful to me that I couldn’t recommend a business more highly. This business/Nathan is very knowledgeable with any robot vacuum. They provided me with honest and helpful support as opposed to trying to make money out of me. They saved me a small fortune and assisted me with every request and question I had with honest answers. Also they answer the phone or will call back very promptly . I trust this helps you. Regards Danielle

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