Robot Specialist

Robot Specialist

 Verifiedrobotspecialist.com.au
4.9

111 reviews · Statistics

PositivevsNegative
97% · 1082 · 2%

Return Claim MadeYes (3) · No (68)
Product Quality
4.8 (66)
Shipping
4.9 (50)
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Reviews

111 reviews
kim80y300.490
kim80y300.490
 

THe best ever

I purchased a ecovacs T9+ from these guys after having two other deebots and having to deal with crazy unqualified warranty issues.
OMG had issues with the T9, not only do Robot Specialists get it sorted, but over sort it and return with free spares!!
These guys and their service are honestly the BEST EVER, and I don’t say that lightly.
Above and beyond 15/10 Show details
Product Quality
Shipping
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G Long
G LongWAPerth, WA
 

Excellent service

I called to order a part for my robot vacuum cleaner. My inquiry was dealt with by Carl. My dealings with Carl were top notch. He was courteous, personable and knowledgeable and I was able to purchase the part I needed with ease. Thank you Carl :) Show details
Debra P.
Debra P.Queensland2 posts
  Verified

Absolutely fantastic

Received my Q7 Max+ last week,easy set up,app also easy to use.First run was great,I couldn’t stop watching it map the house.Then did a full clean,very impressive.Vacuuming was great,picked up everything.2nd day used the zone map for the timber floors,hubby very happy,no longer needs to mop the floors for me.All in all I am absolutely in love with my new robot.thank you Show details
Samara B.
Samara B.QLDSouth East Queensland, QLD2 posts
  Verified
Robot Specialist
Robot Specialist   DM   
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Steph
Steph3 posts
 

Amazing service

I placed an order for a few replacement parts. A few days after the iterms were delivered I noticed one of the items was missing. I contacted Robot Specialist via email and within an hour I had a response, apology and my missing items were being sent. The service was fantastic, highly recommend. Show details
John Denton
John Denton3 posts
 

Ordering spare parts

I found your staff member, Mary, to be happy, pleasant, helpful and knowledgeable. I couldn’t be more satisfied with the service I received. Show details
Tanja
TanjaQLDSouth East Queensland, QLD
 

Great service and proces

Dealing with Robot Specialist has been so easy. They have a great personal service, it's nice to be able to speak to a person that is happy to help you out straight away. Their after sales service was also amazing. Nothing was too much effort and they were always happy to help Show details
Penoir
PenoirNSWSydney Surrounds, NSW2 posts
 

Keeping Customers Updated

I had a good experience with Robot Specialists, I sent my non-working robovac to them, they investigated the problem in a timely manner and only asked for payment when the repair was completed. Very happy with the service and SO HAPPY to have my robovac back doing what she loves best! Show details
Daniel
DanielQLDSouth East Queensland, QLD62 posts
  Verified

They’ve been good but they insist on Australia post

Been using these guys for parts exclusively since we purchased our robots. Can’t fault their stock or prices!

What I don’t like however is there’s no option to change delivery companies. You’re stuck using AUS post. The slowest, worst postal company in the world. Rubbish. I go out of my way to avoid buying from companies who use them. As usual with Aus post were stuck waiting ridiculous lengths of time for something that was shipped out almost immediately.
You guys really need to offer an Alternative, I’d happily pay to use anyone else.
Unfortunately I wont be back until an additional company is offered. 3 times in a row and 3 issues during shipping. Show details

Product Quality
Shipping
Anthony
Anthony2 posts
 

Very helpful

Despite not purchasing the product from them. Tech support were happy to help assist any way they could. Highly recommended. Show details
mike s.
mike s.7 posts
 

Impressive repair service

What a great team. Bought my old Samsung not in for rescue as I tried to fix myself. A week later all done and runs like new! Even identified a dual tin the charge station and replaced for free!
I will by a mop vac from them because of this service
SandyW
SandyWQLDSouth East Queensland, QLD
 

Roborock s8 pro ultra

Life changing!!! I have the s5 max roborock and as soon as I got it I started saving for an upgrade because it far exceeded my expectations. The s8 pro ultra is so amazing...I have a small child and a Golden retriever so my floors are hard work but not anymore!

The customer service with the Robot Specialist is also amazing and I'm so glad I bought my s8 through them and not directly from Roborock as I did with my s5. Highly recommend! Show details

Jordan R
Jordan RMelbourne3 posts
  Verified

Exceptional customer service

Blown away by the customer service provided by this company - they are professional and go above and beyond. Had ordered an electric scooter which happened to be out of stock - and Nathan ensured it was couriered to me in time for my son’s birthday. Also a shout out to Courtney for keeping me updated when it had left the warehouse and packed well to ensure we kept the surprise for my son’s birthday. Bravo Robot Specialists! Show details
TraveBug
TraveBug39 posts
 

These guys are amazing - I won't shop anywhere else even though I'm in Brisbane

Super attentive to my situation and needs. Nathan and Simon on different occasions have gone above and beyond in helping with my purchase of the Roborock S7 Max V Ultra. You need to develop a training program for other businesses to follow - you could teach them a few trick on how to look after customers. Show details
Deb
DebQLDSouth East Queensland, QLD
  Verified

Excellent service - great product

Not being tech savvy at all I chose to buy my Roborock S7 through these guys due to the positive reviews regarding after sales service - after receiving the vac (also best online price around) I could not connect to wi-fi, mentioned it in the online chat and they had some one call me shortly after to walk me through it and we had it going in no time. I was so excited as I really thought I got a dud or our Starlink connection was letting us down. So glad I bought through them as I don't believe the bigger stores would take the time out or be as knowledgeable or as friendly about it. Would HIGHLY recommend purchasing through Robot Specialist :)
I am loving the machine too, so glad to have purchased it. Show details

Questions & Answers

Judy
Judy

I’m thinking of buying the New Roborock S8 ultra any recommendations I have tiled and carpeted floors

Robot Specialist
Robot Specialist   DM   

Hi Judy, Thank you for your enquiry.
The S8 Pro Ultra is suitable for both carpet and tiled surfaces and will do a wonderful job.
If you have any further questions, reach us on our website for the most efficient response.

pam
pam

I have a UTMARK 500 which has been faultless for 3/4 years , only had to replace battery ,but after replacing battery 2 weeks ago it keeps coming to a stop with "E14" (error 14) .after checking manuel there is no E 14 listed .would hate to throw it out but it just wont work . please help .Pam

Dani
Dani  

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