Great service and support
Order parts for a 360robot cleaner the team then despatched quickly and communicated along the way, awesome to deal with and have a vast range
These guys did exceptionally well, helpful and delivered- not just on time, but the product they recommended.
I generally don't give positive reviews to anyone on Product Review, unless they're good. Really good. I have both asthma and emphysema and my Roomba 630 was making it worse! The unit Nathan recommended has helped on vacuuming days- and is a lot more quiet too! Thank you so much!
Number 1 - Best Sales & Service
Knowledgeable. Friendly. Reputable. Fast delivery. Comparable pricing.
We are very happy repeat iRobot owners and will only deal with Robot Specialist.
My child and dog were both quite scared of the corded vacuum, and they both love the Roomba!! Very happy with the service too - was very efficient!!! Thank you!!
Superb Customer Service
Though they had not sold me my Samsung robot vacuum they were amazingly competent and prompt in getting it repaired when it needed a replacement part after 5 years. Fantastic experience start to finish!
Customer Service Done Well.
I was a bit weary of the genuine/ knockoff spares some sites pass off.
But Nathan reassured me & sent photos of their genuine Neato batteries that they import from NEATO.
The ordering was easy & the freight was fast.
I would highly recommend “Robot Specialist”, as they’re a very professional company & take pride in their customer support.
Over the moon happy with service from Robot Specialist AND my Neato D7 robot Vac
Neato D7 purchased in May 2020. We use it 2 to 3 times a week. I am embarrassed by how much dirt and dust it collects even though we have a fully tiled, single level home (no carpet in our house). I used to use the Dyson stick Vac and then run the robot vac. But there really was no need for that, just over kill on my part. Now I just send the robot out to clean every time. Its perfect to fit under the lounge and beds. All controlled by the phone app, once you create the map of the home, you can send the robot to which ever room you want ...it to clean - and it sends me a report once its done and returned to the base. Our scaredy cat doesn't seem to mind the robot vac either, they both get along fine. I did quite a bit of research before making my purchase and deciding to buy through Robot Specialist, and I have definitely made the correct choice. Highly recommend Robot Specialist and the Neato D7.
Excellent Customer Service
Nathan has been fantastic, well and truly above and beyond, very informative and helpful. He was happy to talk through issues and continues to deliver great service.
Thank You !
Fabulous customer service from Nathan
Nathan has made my day by not only helping me complete my order after a small hitch but also hearing that I have a broken arm and delivering the Neato D7 to my door that same day. Friendly, kind, a genuine enthusiasm for his work - thank you Nathan!
An A1 Professional Service
I wasn’t sure if my older Neato Botvac DC00 which was still working, but not as good as it used to be, was worth spending money on it. It needed a new battery and had a few navigation and other issues. After speaking to Nathan I decided to post the unit to him and go ahead with a service. The old Neato is now as good as new - never gets lost and does the whole house every time. But, most satisfying of all was how efficient the whole process was.
Nathan operates his business just as we always hope service providers will. He said what he cou...ld do, said how much it would cost, gave an honest opinion about how long to expect the unit to continue to be a useful vacuum. Then, he did the work as promised and mailed it back to regional NSW within a couple of weeks. Unlike so many other online businesses, RobotSpecialist will talk to you on the phone and explain things. Thanks, Nathan your RobotSpecialist service is impeccable and I am happy to recommend your business.
Great service, and they really care!
Excellent service. Nathan went the extra mile, and really did a good job of helping troubleshoot what was wrong. I never expected such great service. Keep up the great work!
Service to my Neato Robot Vacuum
Absolutely 'stoked' with the SERVICE I received from Robot Specialist. The task of packing and posting was carefully explained. My expected long wait turned to "its ready". Thank YOU, NATHAN.
Adding to the tsunami of positive reviews
Nathan has to be one of the most professional "service providers"/technicians that I have ever worked with.
I called - explained my issue & he immediately sent me instructions and was super clear and upfront about how the process worked.
I sent him two broken robot vacs - He, in the middle of massive Vic Covid lockdowns, got to work and was proactive about giving me updates and making the work required very clear.
He went above and beyond in every way to do the right thing and I have walked away after spending a reasonable amount of money...(there was lots that needed to be done) feeling like I still owe him. The robots came back immaculate and absolutely perfect in every way. I could not be happier with the quality of work - Nathan is *clearly* someone who takes pride in their work and it shows.
Outstanding service! Our Roomba is like new.
Stumbled across Robot Specialist online when our hard-working 900 series needed a tune-up. The team were quick to respond, gave clear instructions for postage (we are in a pandemic after all...) kept us in the loop on cost, and had our 'bot back to us in no time. Highly recommended!
The best in the business
The best site I’ve found in the world, let alone Australia. These products are still a relatively early concept. I was an early adopter, finding spares was almost impossible. This site does it all, and does it quick. Well done.
Robovac L70 Hybrid by Eufy
I have purchased various items from Robot Specialist. Recently I called with questions on particular issues I had with the IRobot I7; Their consultant not only provided me the advice I was looking for he also sourced a suitable solution being the new eufy L70;
What an excellent solution it turned out. The Robovac L70 is quiet, powerful and easy to operate.
Fast and efficient Customer Service
Contacted Robot Specialists about a new battery for an old 500 Series iRobot. I really appreciated the excellent customer service in his opinions (telephone contact by Nathan) and the speed that the battery was dispatched. Best customer service. Many thanks Nathan.
My Neato BotVac Connected needed repair. Nathan quickly diagnosed the problem, repaired the unit and mailed it back. Came back very well packed, beautifully clean and working better than it has in years! Great customer service!
I absolutely love it!
I bought the iRobot Roomba e5 and I love it.
It goes about it's business vacuuming the floor and when finished (90mins later) returns back to its home base to charge.
The App is fantastic - via your smartphone you can program the iRobot to start vacuuming whatever time, whatever day of the week you prefer - and you don't even have to lift a finger! Well, except for the initial programming of it. Aside from that, "it does as it's told".
It's a lot quieter than the previous model I had. It's not as cheap, however, it's also not the most expensive. Nonetheless, I am extremely happy with the purchase.
Absolutely amazing service
The service provided by Nathan and Robot Specialist is above and beyond anything I have experienced before! We had our Neato Botvac serviced, and from the initial quote to return of our repaired Botvac the process was so smooth and efficient, even when sending from Interstate. Nathan was friendly and professional and all repairs done at a reasonable cost. I would highly recommend them and will definitely use them for future purchases and repairs.
Questions & Answers
I have a UTMARK 500 which has been faultless for 3/4 years , only had to replace battery ,but after replacing battery 2 weeks ago it keeps coming to a stop with "E14" (error 14) .after checking manuel there is no E 14 listed .would hate to throw it out but it just wont work . please help .Pam
Hello Pam, I would definitely call Nathan at robot specialists-they are in Carnegie. The number is 1300697049 They were so helpful to me that I couldn’t recommend a business more highly. This business/Nathan is very knowledgeable with any robot vacuum. They provided me with honest and helpful support as opposed to trying to make money out of me. They saved me a small fortune and assisted me with every request and question I had with honest answers. Also they answer the phone or will call back very promptly . I trust this helps you. Regards Danielle
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