- Verified customer
Over the moon happy with service from Robot Specialist AND my Neato D7 robot Vac
Neato D7 purchased in May 2020. We use it 2 to 3 times a week. I am embarrassed by how much dirt and dust it collects even though we have a fully tiled, single level home (no carpet in our house). I used to use the Dyson stick Vac and then run the robot vac. But there really was no need for that, just over kill on my part. Now I just send the robot out to clean every time. Its perfect to fit under the lounge and beds. All controlled by the phone app, once you create the map of the home, you can send the robot to which ever room you want ...it to clean - and it sends me a report once its done and returned to the base. Our scaredy cat doesn't seem to mind the robot vac either, they both get along fine. I did quite a bit of research before making my purchase and deciding to buy through Robot Specialist, and I have definitely made the correct choice. Highly recommend Robot Specialist and the Neato D7.
- Verified customer
Fabulous customer service from Nathan
Nathan has made my day by not only helping me complete my order after a small hitch but also hearing that I have a broken arm and delivering the Neato D7 to my door that same day. Friendly, kind, a genuine enthusiasm for his work - thank you Nathan!
An A1 Professional Service
I wasn’t sure if my older Neato Botvac DC00 which was still working, but not as good as it used to be, was worth spending money on it. It needed a new battery and had a few navigation and other issues. After speaking to Nathan I decided to post the unit to him and go ahead with a service. The old Neato is now as good as new - never gets lost and does the whole house every time. But, most satisfying of all was how efficient the whole process was.
Nathan operates his business just as we always hope service providers will. He said what he cou...ld do, said how much it would cost, gave an honest opinion about how long to expect the unit to continue to be a useful vacuum. Then, he did the work as promised and mailed it back to regional NSW within a couple of weeks. Unlike so many other online businesses, RobotSpecialist will talk to you on the phone and explain things. Thanks, Nathan your RobotSpecialist service is impeccable and I am happy to recommend your business.
- Verified customer
Adding to the tsunami of positive reviews
Nathan has to be one of the most professional "service providers"/technicians that I have ever worked with.
I called - explained my issue & he immediately sent me instructions and was super clear and upfront about how the process worked.
I sent him two broken robot vacs - He, in the middle of massive Vic Covid lockdowns, got to work and was proactive about giving me updates and making the work required very clear.
He went above and beyond in every way to do the right thing and I have walked away after spending a reasonable amount of money...(there was lots that needed to be done) feeling like I still owe him. The robots came back immaculate and absolutely perfect in every way. I could not be happier with the quality of work - Nathan is *clearly* someone who takes pride in their work and it shows.
Outstanding service! Our Roomba is like new.
Stumbled across Robot Specialist online when our hard-working 900 series needed a tune-up. The team were quick to respond, gave clear instructions for postage (we are in a pandemic after all...) kept us in the loop on cost, and had our 'bot back to us in no time. Highly recommended!
The best in the business
The best site I’ve found in the world, let alone Australia. These products are still a relatively early concept. I was an early adopter, finding spares was almost impossible. This site does it all, and does it quick. Well done.
- Verified customer
Robovac L70 Hybrid by Eufy
I have purchased various items from Robot Specialist. Recently I called with questions on particular issues I had with the IRobot I7; Their consultant not only provided me the advice I was looking for he also sourced a suitable solution being the new eufy L70;
What an excellent solution it turned out. The Robovac L70 is quiet, powerful and easy to operate.
Fast and efficient Customer Service
Contacted Robot Specialists about a new battery for an old 500 Series iRobot. I really appreciated the excellent customer service in his opinions (telephone contact by Nathan) and the speed that the battery was dispatched. Best customer service. Many thanks Nathan.
My Neato BotVac Connected needed repair. Nathan quickly diagnosed the problem, repaired the unit and mailed it back. Came back very well packed, beautifully clean and working better than it has in years! Great customer service!
I absolutely love it!
I bought the iRobot Roomba e5 and I love it.
It goes about it's business vacuuming the floor and when finished (90mins later) returns back to its home base to charge.
The App is fantastic - via your smartphone you can program the iRobot to start vacuuming whatever time, whatever day of the week you prefer - and you don't even have to lift a finger! Well, except for the initial programming of it. Aside from that, "it does as it's told".
It's a lot quieter than the previous model I had. It's not as cheap, however, it's also not the most expensive. Nonetheless, I am extremely happy with the purchase.
Absolutely amazing service
The service provided by Nathan and Robot Specialist is above and beyond anything I have experienced before! We had our Neato Botvac serviced, and from the initial quote to return of our repaired Botvac the process was so smooth and efficient, even when sending from Interstate. Nathan was friendly and professional and all repairs done at a reasonable cost. I would highly recommend them and will definitely use them for future purchases and repairs.
Exemplary customer Service.
My Neato had a small glitch that I couldn’t resolve. One message online and I had a phone call that day from Nathan. Immediately he ran me through some possibly fixes but nothing was working. He arrange the robots return the next day. Nathan was amazing, put me at ease straight away and gave me confidence that the issue would be resolved. The Neato was collected the next day and returned 2 days later. Excellent communication throughout the whole process. Very knowledgeable staff who go beyond the regular service delivery found with most companies. Brilliant service. Will always purchase from Robot Specialist for peace of mind with warranty and service.
I have a Xiaomi S5 and had trouble from nearly Day 1. I was ready to throw it away when I reached out to Robot Specialist and Nathan. He not only replied to my email in a timely and professional manner he then called me and talked me through what needed to be done. My robot now works again. FYI I had purchased a more expensive brand and was so disappointed because the Xiaomi had many superior features via the app that I knew I needed to get him working again. Thank you Nathan, I know who to contact in the future for all my robot vacuum parts and service.
- Verified customer
Excellent customer experience
I have experienced nothing but excellent customer service from Nathan during all interactions with Robot Specialist re the quote for service of my existing Roomba, spare parts replacement and new Roomba purchase. I am based in Sydney whereas RS are Melbourne based so initially I had thought postage would be a pain ... quite the opposite in fact as it was all so easy.
Communications are clear and transparent at all times. I will definitely use the team for all servicing, replacement parts and new Roomba’s going forward.
Excellent customer service and a great customer experience are hard to find but Nathan and team have nailed both. Highly recommended. Thanks all.
Neato D7 perfect and great customer service
Robot Specialists Is extremely professional with great customer service - pleasure to deal with. The Neato D7 does an amazing thorough cleaning every time. Couldn’t live without it now that we have it. Highly recommend Robot Specialists and Neato D7.
- Verified customer
Why can’t all retail experiences be so fantastic as this?
We had been thinking of purchasing a new robot vacuum to replace our older Robot that had been playing up. We saw that Robot Specialist had the full range but were unsure where to begin. We called and spoke to Nathan, who spent over half an hour going through and understanding our needs and requirements (on a Saturday mind you) and explaining the various models and their differences in a way we could easily understand. He was patient, very clear and not pushy until we selected the model we felt best suited our needs (Neato D7). He even brought ...it over to us that day and set up the machine, the app and wifi and explained maintenance. We have called a couple of times since and he has answered all our questions efficiently. It’s been one of the best purchasing experiences we’ve had in a very long time!
Couldn't be happier!
We purchased the neato d3 robot vacuume cleaner. Lucky us!
The service we recieved from nathan was A+++ we had a rare small issue with setting up robot and because of our off grid location we were unable to connect to the wifi ap to teoubleshoot the problem. Nathan paid to have the robot sent back to him so that he could sort it out for us, then send it back within a few days, all set up and ready to go! Living off-grid means that communication is difficult for us, so nathan even went out of his way to liaise with my mum who lives in town to organise everything. This has been by far our best ever customer service experienc -
We have never even heard of such great service! Thanks a million nathan!
Ps. The robot is awesome too!
Questions & Answers
I have a UTMARK 500 which has been faultless for 3/4 years , only had to replace battery ,but after replacing battery 2 weeks ago it keeps coming to a stop with "E14" (error 14) .after checking manuel there is no E 14 listed .would hate to throw it out but it just wont work . please help .Pam
Hello Pam, I would definitely call Nathan at robot specialists-they are in Carnegie. The number is 1300697049 They were so helpful to me that I couldn’t recommend a business more highly. This business/Nathan is very knowledgeable with any robot vacuum. They provided me with honest and helpful support as opposed to trying to make money out of me. They saved me a small fortune and assisted me with every request and question I had with honest answers. Also they answer the phone or will call back very promptly . I trust this helps you. Regards Danielle
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