Rockmans Online store

Spent over $100 dollars from them and amalgamated companies and recieved only 2 poor quality items. I asked for a refund but only get an automated response that I’m in a queue. The e had my money since Feb 2025 when they closed the shops down. I can’t believe they are trading again. The are thieves and liars DO NOT BUY THEIR PRODUCTS YOU WILL LOOSE YOUR MONEY.

They don't send your items then ignore you – Can't give a zero or I would. Do not order anything from here or sister companies. I ordered 2 things from Rockmans but I only got one. They are impossible to contact. Now they tell me my order number is invalid when I try to look into it. Worst experience ever!

Impressed with transaction – Shortly after placing my order for four dresses, I came across news that Mosaic Brands, which includes Rockmans, had entered voluntary administration. Concerned, I checked online reviews and found some that raised doubts. I decided to reach out to the contact details provided, and to my relief, I received prompt reassurance that it was business as… Read more

usual and that my order would be fulfilled within the advertised timeframe.

True to their word, the items arrived together and within the promised period. I was both relieved and impressed. The quality is in line with the price for these sale items, and I’m satisfied with my purchase overall. One is a little large for size, & there are no Rockmans stores in my area, so I may make an attempt at finding an alternate Mosaic brand store that will exchange for a smaller one.

On line shopping – Question answered promptly service was outstanding Other stores like Wlane and EZY Buy need to learn a few things from the Rockmans Team Thankyou Again Show details

They Rock!! – I found so many collections on their website, though I was bit apprehensive, I ordered them . They kept me updating about my order status. And finally when I wore to to my office, my colleagues are complimenting me. Regards, Ani Show details

Save your money – placed order, delivery was fairly quick. Got all of my order one go. Tried them all on, ok a little big and stiff and scratchy, but I thought it will be ok onced washed. Washed all items separately as per instructions and they basically fell apart. Such poor quality materials they use these days. Not worth refunding or exchanging, to much of a pain to return, just won't buy again. Good bye Rockmans.

Wish I had never ordered from this lying company! – Buyer BEWARE!!! These are cheap Asian knockoffs!! Second rate clothing! Cheap and nastily tailored but you pay top dollar! They then refuse to refund you stating that “ you just changed your mind “ This is how these rouges operate! Absolutely appalling! They’re quick to take your money but refuse to give refunds! They know full well these clothes… Read more

are rubbish! The phone representatives either hang up on you or are plain rude and narcissistic! I was under the impression I was buying Authentic Australian quality clothes!! Sick of these rouge companies hiding behind name brands and blatantly ripping people off!!

faulty products – I purchased multiple shorts. All had stitching missing. I sent a complaint email which they did replay and refund me the money however I now have to spend more money either getting the faulty shorts fixed or if I want to buy the original shorts again they will be at the increased price plus delivery all because they sold me faulty items. What ever happened to we will replace the faulty product free of charge???

Unable to access subscriber discount – Watch out for the special offer for subscribers. They offer $20 off if you subscribe and then there is no way to activate the offer, very disappointed. Lodged a complaint with PayPal but no success. What a sneaky way to get more clients. Show details

Rockmans sell other brands on their website – I ordered 7 items on the Rockmans site, I had no idea 6 of these items were the Ezibuy brand until I received them. The problem is Ezibuy sizing is different to Rockmans, I checked the sizing guide for Rockmans. Ezibuy is much smaller sizing so the jeans I ordered were way too small. There was no return or exchange as it was a $10 sale. It's… Read more

not the money, it's the principle, I ordered in good faith thinking I had checked the sizing guide on Rockmans. If I knew it was an Ezibuy brand I would have checked that sizing chart and ordered correctly. In the end Ezibuy agreed for me to return the item at my expense of $15. I was not able to receive an exchange to get the size I needed. What a joke, they offered me to pay $15 for them to return $10 and still not have the jeans in my size. Please bring back the physical stores so we can try the clothes on before we pay our hard earned money!

Total disaster, awful quality and worst customer service – They make you pay for return/refund and then nothing. Just because I dont like to be fooled by a bad business I will take the matter to ACCC. Show details

Should have checked the reviews first - Never again – Placed order for jacket 3rd Jan thinking it was coming from Australia. The website says "Delivery time: [metro Australian] Generally 5-7 business days from dispatch date". Received no tracking info so today (16th Jan) chased it up: kudos for very fast response, but was less than impressed by "Your package has been in transit for 11 day(s) Delivery… Read more

is expected in 7-14 days (based on 1000 similar deliveries)" - it's apparently still in UK. And this is a firm that charges $12.95 for delivery

Size of some items not true to size – I bought 10 items for myself as Xmas presents. 3 tops and rest as shorts. I bought them on sale on the 25th Nov. I opened them on Xmas day and tried them on. All fitted perfectly except for 1 top and 3 bottoms. Never had issues with sizing before. Rang rockmans today and told them the issue. Was told that the 30days had expired to send back. 30 days expired on Xmas day in which they were shut. Not helpful at all. Show details

RETURNS – After receiving my order I tried to contact customer service..There is no phone contact available. Online purchases must be returned by post , no instore return option it does state Chat but that wasn't available. I finally found an email for support. After 3 emails I finally had successful communication and received a return postal slip. Return… Read more

was at my cost of $10. That was 16/12. I am still waiting for the refund to be processed. I will never buy from Rockmans again.

Buyer beware! – I ordered two Ramesses 2000 thread count Royal Blue sheet sets. What I got was purple and paper thin very poor quality sheets. The purple colour in no way resembles the plush blue colour advertised on the website. And no returns are permitted on this item - otherwise who would 'choose' to keep them? I'm not impressed that a well known company like Rockmans is selling such a poor quality product with no refunds permitted.

The good old days of Rockmans & Millers – Rockmans has changed over the last few years, and not for the better. Used to be great clothing, now, some of the fabrics are poor quality, linen that creases when you look at it, and Millers seems to be full of garish patterns/colours, and crimplene, one of the dagiest fabrics around from the 60s. It catches on jewellery and gets static. Millars… Read more

has truly become a nanny shop, and I'm a nanny and won't shop there. I've vowed I won't buy from Rockmans online anymore. You get charged delivery, fine, but if you return goods to get a different size, you pay postage, then get hit for delivery again. Suddenly not so reasonable. You can't return to store and get a refund, which, when the problem is wrong size, or not as advertised, I thought, entitled you to your money back. I understand change of mind getting you a credit. I have to say, the staff at ALL Mosaic stores are wonderful, considering the negative comments they must CONSTANTLY get, they're always smiling. In this instance, rather than go to the drama of sending stuff back, I got a store credit, which I don't think should be the only option open to me, as the dresses were too small and I would have happily taken the 14 but they were no longer available online, and none instore.

Ordered 5 sets of FITTED QUEEN SHEETS in white got DUVETCOVERS in CHARCOAL – Ordered five sets of 2,000 thread count white size queen fitted bed sheets. Imagine my disappointment when I received only four sets instead of five and got duvets in charcoal instead of white fitted sheets. At the cost of returning the items for around $50 it is too expensive to return them. How do I remedy this situation Be wary of this company. I am so disappointed that I come here I used to work for has become so low. Show details

Run a mile, a huge time waster – Was busy when I get a alert pop up for a 3hr flash sale so I put on hold what I was doing & tried to order... first step signed up for a first order discount code, then while waiting tried to put in an order, Rockmans if your going to have a flash sale please get some stock to sell, everything I've tried to buy isn't in stock, after an exhausting… Read more

hour going around in circles trying to find something anything that is I went to buy, firstly discovering the discount code still hadn't come thru, never mine, went to check out anyhow & got a flash up telling me that I can't check out because one or more items in my cart isn't available at the requested quantity, no clue on the list which one grrr! Most of the items don't have basic essential information listed like is it cotton? Almost all that was available were either size 8 or huge sizes so it's taken me a very long time to get to checkout only to hit this last impossible hurdle since I don't know which one has offended it, probably all.... total total time waster I could have finished what I was doing 10 times over!

Cheap and bad fitting – I sent most of my order back due to poor fitting and cheap quality. They have only refunded me for 6 items but i sent back 7. I took photos as i have been ripped off before. I have contacted them but no response. BEWARE Show details

Read the reviews BEFORE you order! – I wished I had done that. I assumed the online Rockmans would be like the instore Rockmans. How wrong I was. Poor quality see-through cardigans with random loops where tension was poor. Cheap tacky material. Garments look nothing like the photos. The return process is complicated. Correspondence from the company has been good but empty… Read more

promises so far. Stay away from this Scam-like business.

Update - I have received a partial refund for one garment that was deemed faulty.

Longest dispatch for online orders I’ve ever seen – In 2023 how can it take 5-7 days or weeks to dispatch an online order?! I received items within a week from China (Temu) and my Rockmans items haven’t even been dispatched yet and no communication whatsoever. Don’t buy online Show details

Be away from online purchases – Don’t order from Rockmans online Online store I recently ordered four items. They did not send an order confirmation email to me with my order number on it. I received two items with no invoice inside and no other communication from them. My emails to them get sent back to me. Two items missing and no way to contact them. My local store has recently closed down.

Don’t order from Rockmans online – I recently ordered four items. They did not send an order confirmation email to me with my order number on it. I received two items with no invoice inside and no other communication from them. My emails to them get sent back to me. Two items missing and no way to contact them. My local store has recently closed down. Please read my next post… Read more

where I added that the problem actually lay with another company that is affiliated with Rockmans and I was incorrect when I stated it was Rockmans that was at fault. I discovered this when I phoned Rockmans to complain and discovered that the items didn’t come from them although they were posted on their Rockmans website. The items did eventually turn up.

Such poor quality and cut – Can't believe the poor cut and material of these items. I wasted over 100.00 on these tops that I don't think anyone would wear. Cut is so.poor. such a poor reflection on rockmans. Never again. Show details