Roger David

Poor quality suit – I bought a pure wool suit in Oct 2018. I wear it once or twice a week for work. The seat has worn through and has now ripped. Very poor quality Show details

Rdx boots – These pieces of junk boots turn instantly “white” as soon as you wear them. The so called leather almost peels off right before your eyes. If you are about to buy a pair I would suggest you flex them in the toe and see how the leather will instantly turn white! $180 for a pair of junk! If I was roger David I would not be able to sleep at night knowing that I am selling the cheapest material on the market!

Don't order! – Bought 3 chinos for my hubby 4 weeks ago and still Waiting. Received an email today advising there will be lengthy delays and they can't give an ETA. Also they won't refund my money as they are closing. 100% dodgy stuff going on here.

Disgusting Online Customer Service – Customer service is unacceptable, delivery times outrageously long. I ordered four tees and a pair of shoes for my husband for an upcoming trip with three weeks to spare before our departure. I ordered a product from The U.S on the same day. After two weeks went by with no email or contact, I contacted them to find out where my order was, only to… Read more

be met with a rude reply, ‘it’s on its way.’ Two days later I finally received an email saying my parcel had been sent, and the delivery time was stated as TEN days later.

My order from a separate company in the U.S was delivered just yesterday, and here I am still awaiting the Roger David order. It’s delivery date is set for while we will be away. Pointless.

More than the ridiculously slow delivery, I am extremely disappointed with the way Roger David Customer Service handled our request. When we asked if they could simply cancel the order and refund so we could instead pick up in store, they denied that request and we were met with rudeness and contempt- as though we were putting them out.

Will never ever buy from them again, you have lost a loyal customer, Roger David. You may have to increase your sales reps training for in-store stalking because your customers are declining.

Roger David Chadstone – Boxing Day sales have come and gone and stock is clearly low, and I was struggling to track down a pair of popular shoes and chinos for my hubby. I called into Roger David Chadstone after having no luck with my local RD store, and spoke to a wonderful employee by the name of Tamara who went over and above the call do duty and took my details down… Read more

and and then personally called multiple Roger David stores in search for the items I was after. After an hour or so, she called in letting me know she had found the items but it would be a bit of a drive. I was already so grateful for her efforts and was happy to drive the distance to grab them. Not totally satisfied with that, and unknown to me, she kept calling my local Roger David until they finally answered (they hadn't answered beforehand) and managed to track down the items there. So she called me back and let me know that she had found the items at my local RD. What a beautiful soul. Went way far. beyond her call of duty. Thank you so much Tamara, you absolute champion! :)

Service with a smile – I went to Roger David at Pacific Fair today (have been a longtime fan of RD) to get myself a casual summer look. I had a rough idea in mind of what I wanted but needed a bit of help and opinion to really nail the finer details. I spent the greater part of the day in the store, trying on various pieces and getting opinions from the two lovely… Read more

ladies that work there. Shan (I hope I got her name right) has a very good eye for what worked for me and even picked out some glasses that were a style I wouldn't usually try on that turned out perfect so I bought them. All in all, I took up a lot of her time and even went off to have a look elsewhere to see if I could piece something together (after she had spent probably an hour assisting me). I said if I don't find anything else I will be back. And I was...for a long time umming and ahhing about different pieces. She was very helpful, personable, fun and most of all; honest. She wasn't trying to sell me stuff that didn't look good. If it didn't work, she told me. I appreciate someone being honest rather than just trying to make a sale. I've been to many a store where the sales associate was an attractive young girl who used her sweet talk sales tactics and I ended up buying something that wasn't right for me. She definitely could've tried this (though I'm less of a sucker for the pretty sales girls now because I know that's how they work - they do it well) but she just went with what she thought I looked good in and what I agreed I liked and that's what I left with. I had every intention of making a purchase today so I didn't need someone to sell me something (I was already going to buy), I just needed someone to offer an honest opinion and throw some ideas at me that I might not have thought of myself.

Morley Store Cory – Cory and staff at Morley were absolutely amazing today. Cory knew he stuff and my nephew looked amazing. Roger David, you have an amazing staff member that is an absolute asset to your company. I will be shopping there again due to the fantastic service I received today.

Great Quality! – I recently purchased a few items from Roger David's online store and the items were absolutely amazing. Although I would usually not buy something from them, as their items are overpriced, I bought a lot of items during their 50%-70% Sale. The shipping was fast and the packaging much better than most of the other online stores.

Best service – Just purchased a suit from Morley. Could not fault the service from Juan he knows his products well and sizes. Attending function tonight hubby looks amazing. Thanks Juan will be back hopefully with more time to look at more of the range.

4 weeks and counting, still haven't received any delivery – Been 4 weeks since I ordered my purchases online expecting it to come within 7 days, called them and they'll double check my order and call me to see what the progress was, never got a callback. Now I know they're undergoing voluntary administration but when I tried contacting them again and they've shut all their online calls directory off to… Read more

head office. Can't contact them through email cause its generic, went into Burwood store and they've told me the online store and physical stores are different entities. No idea how I'm going to get my money back or just the things I've purchased which are rightfully mine.

Appalled by how management runs Roger David operations, no wonder why they've undergone voluntary administration.

Terrible Delivery & Deceptive Company – I purchased two shirts from Roger David on 29 October 2018. It is now 14 November 2018 and the shirts still have not even been shipped, despite the website stating that items would be dispatched within 2-5 days. The sizes I ordered are wrong and I will need to exchange them. I won't be able to do this as Roger David will be closing down on 19… Read more

November 2018 (how convenient). Something makes me think that they have done this on purpose to avoid customers doing exchanges. It is very deceptive and unethical. I am now down $90 and a very unhappy customer. No wonder this company went bankrupt - their service is terrible.

Slow delivery – I purchased a couple of shirts off roger David and they still haven’t arrived, it took them a week to post my order and it has been another 9 days since “being posted” and it still hasn’t arrived, tracking number shows no useful information about the wareabouts of my order very unhappy with their delivery time.

Slow delivery and customer service – I made and order on a Wednesday and i had a wedding on the following Friday. So a week and few days should be enough time if i live in Brisbane city, yeah? Well i though wrong. I read on their shipping FAQs that it takes 2-4 days to be delivered. Its now been a week and a half with no tracking info or anything. I tried call and email countless… Read more

times with no replay. I found that they had a facebook account so i messaged that. I finally got a replay and this is what they said...

"Hi Dane, thanks for your message our team has been away shooting our next campaign so I sincerely apologies for the delay! I will chase this up this morning and get back to you asap. Thanks for your patience"

So apparently when they do a shoot everyone including the deliverys department is involved.

Thanks for nothing RD i will never use you again.

I also recommend no one else gets deliveries from this place.

If i could give -5 stars i would.

Over priced garbage – Roger David sell over priced terrible quality garbage. I spent $160 on a pair of “leather” shoes which cracked and peeled after the first time that I wore them. SAVE YOUR DOLLARS!!!!

Poor quality and sizing – Been in store a few times and was amazed at the prices RD is charging for the quality of their material... Purchased online following an end of season clearance sale. Order arrived quickly. Jackets apparently marked down from $199 to $30 and $50. Purchased a size up, and they're still too small, despite the website's measurements suggesting it… Read more

would be too large. Getting a refund, but have to pay for return postage for the inconvenience. Won't accept a return in store.

Anyone ever noticed they always have 50% off?? – For over a year the company have been advertising at least 50% al their items. Since this 'sale', the store has dramatically marked up their original prices to make people believe they are saving more - this falls under False and Mislead Claims. NO new clothing item is ever full price which then brings the issue of NO refunds on sale items! Another scam to prevent people from returning new items.

Rude and unprofessional staff. Do note recommend – I went into the RDX at Melbourne Central (Victoria) the other day with my friend looking for a leather protective spray for my new shoes. Found a can of leather protector and so I decided to read the back to see what the product could do for me. I was approached by a tall white male who was a staff member. He asked if we needed help to which I… Read more

politely declined. He then said “So what, you just randomly walk into store and start reading the cans?” He said it with quite some attitude and then walked off. Me and my friend walked out without saying anything but that’s SO RUDE. You guys at RDX are selling a product and I was simply just reading the back to see what the product could do for me. The staff member was unprofessional and rude. I’m very disappointed. I’ve shopped at RDX many times before but I will never go back to the Melbourne Central store ever again.

If I could give them negative stars, I would – They made an error and have taken money from my mother and do not care to rectify their mistake. My mother ordered and paid for a pair of jeans and pair of white chinos for my brother. Collected them when they arrived at the store but when she arrived home she realised they gave her 1 pair of blue jeans and 1 pair of white jeans instead of 1… Read more

pair jeans and 1 pair chinos.

She has called them multiple times over the last week since they made the mistake, each time they have acknowledged that they have made the error and that they will get someone to call her back. It has now gotten to the point where they do not return my mother's calls and it just doesn't seem like they care that they have taken her money and given her the wrong item of clothing.

I'm furious! Do not waste your time!

The ideas it uses are beautiful – The fabric is of good quality. The prints and such are awesome. But the area of the neck for mens shirt is too stretchy as material. A few washes and it widens quite a bit, please use less stretch material in that area to connect :)!

$170 dress shoes...What a rip off! Worst quality ever! Stay away! – My son purchased $170 dress shoes for work and within a couple of wears the tips started discolouring. Now the shoes are brown with visible very light tan tips. He doesn't look professional dressed in office work with shoes that look like he purchased from a second hand shop. Paying an amount of $170 you'd assume the best quality and to last a… Read more

while. Ripped off! He would have been better off buying cheap dress shoes from elsewhere because that's what these were, very very poor quality. They don't even deserve a star to state TERRIBLE!

Very pushy staff! Management rude! – Staff are very pushy to make a sale, management is even worse. They way the stalk you around the store. The staff approached me twice, and the manager kept nudging them to reapproach. Terrible.

Pushy Staff Desperate for Sales – Staff very pushy for sales. Just wanted to browse and had the sales assistant up in my face practically handing me every item under the sun to try on. Ended up aggressively pushing me to buy an expensive item of clothing. I have anxiety, depression and felt embarrassed and intimated, and this ended up me just giving him money so I could leave. I… Read more

will go to a different store and explain my situation and ask for a refund. Bad customer service for belittling me.

Bad customer service – I went to their store in Macquarie Centre to collect my son's vest which was ordered from different store and one of their sales assistants named [name removed] was very aggressive in responding with my inquiry but other sales assistants [name removed] and [name removed] were very helpful. They should send this lady [name removed] to a customer service training.

Terrible service – We put 3 suits on layby and went back 4 weeks before the wedding and they had a new manager and can't do it for the discounted price that the previous manager agreed on. So I went in the following week and they had another new manager and obviously had no idea what I was talking about so great explained it again. Still did not got the deal agreed… Read more

on but had no choice as wedding was only 3 weeks away. Have since tried to contact head office 3 or 4 times now over 2 months with no response.

Also spent $2000 and suits come in a plastic bags even men's land with $200 suite comes with a proper suite carry bag.

Shoes not great quality – Bought some leather boots. I barely wore them as I was overseas and didn't take them with me. Within a few wears I noticed the sole and shoe itself had started to come apart so I took them back to the store. When I took the shoes out the sales person instantly commented "wow they look barely worn" to which the manager agreed. When I showed them… Read more

the quality control problem the manager lady said she couldn't help me as they were too long past the purchase date (which I understand), but clearly the staff reactions know the shoes are new the issue was with quality but as staff they have no choice but to give the politically correct response they are trained to say.

The manager suggested a cobbler for me which I went to visit. When I showed the cobbler and talked to him he said the shoe quality (which I paid $110 for) was really not worth the $20 repair he would charge as the quality of the shoe itself and the product design isn't that great and he would not suggest buying shoes from there again.

Real shame as the shoes looked nice, they just didn't last very long.

The most appalling service I have ever experienced – I used Roger David in the Canberra city to order suits for my wedding. We ordered suits for my fiancé and 5 groomsmen. When my fiancé was trying on the suit not one of the staff members that worked in the suit shop knew how to do up a tie. We added shoes to the order and gave all shoe sizes over the phone to one of the staff members. When the… Read more

shoes came in with the suits for the boys to try on, the wrong sizes had been ordered and had to be reordered again. This was all the week of the wedding as this is when the hire suits come in. On the Friday (wedding was on Saturday) my fiancé and I went in to pick up the suits. This was the most unorganised process I have ever seen. All the shoes attached to the hire suits were Still the wrong size and the staff had to fix it while we were waiting, going out the back several times to search for the correct sizes. This took about 30 minutes. After leaving the store and taking the suits home, late in the afternoon I moved them from the clothes rack into the cupboard and thought I would just double check the suits given how disorganised the staff are. In the first suit bag was only a jacket and shirt. No pants. No vest. No tie. Three of the suits they had given us for my wedding the next day were missing garments. I had to return to the store at approx 7pm the night before the wedding to pick up the missing garments that were floating somewhere in the store room. On the wedding day one of the pants for the groomsmen was ripped in the crutch. The staff could not care less about any of these incidences. The most appalling service I have ever experienced in my life. I would never recommend going to this store for anything.

I would give 0 stars if I could – Roger David Mt Gravatt. The girl there is very rude. My son organised for suits for his bridal party through here. 5 individual suits in different sizes. They were encouraged to put them all aside, and put a deposit on each, as they "were on special, and may not be at that price right up until the wedding". Each of the groomsmen were then told to… Read more

go in for a fitting, and pay the balance for their suit. I took my 13 year old son in for his fitting - at first, she put him in a coat that was at least 15cm too short in the arms, and when I commented, said they could alter it. After seeing my sceptical look, she then went to get a suit in the correct size, which looked lovely. She declined to measure the trousers for alteration, as I had made a comment that he may grow when she gave him the too small coat. I then paid the balance of the layby. We returned a few weeks later to have him measured for the trouser alteration, and paid for it up front. A few days later I received a voice message to say the trousers were ready. When I went in to pick up the suit, she refused to give it to me, saying the balance of the layby for all suits had to be finalised. Holding a suit to ransom? Not good customer service! Other staff I dealt with were lovely and helpful, but I fear she is the manager.

I have three other sons, Roger David will not get any further business from us.

Amazing Customer service – Bought my shoes todya at the Roger David in Bunbury. Service was exemplary. Thanks so much for your help Holly. Your advice and help in selecting the perfect shoe saved me hours as I can never make a decision. I will be back.

Great service – Came for a Chino and had help from "Rahid" . Great service from him. Couldnt find a China but ended up with 3 great tshirts for a great price. Joe

Zero Customer Service - Misleading Advertising – Went into the Spencer St outlet store today - a discount/clearance outlet - to check out a suit and came across a supposed 40% discount. After enquiring about the price, the sales guy darted off to check the ticket on his computer, only to come back and say the 40% sale has just dropped off - conveniently as I had enquired about it. I then… Read more

mentioned that he should probably take down the 40% off ticket attached to the suit and and the larger ticket on the rack as this is false/misleading advertising, to which he said "nah, I'll be alright" and snuck off to the back of the store. Well done on not only misleading customers, but skirting away when your explanation was clearly a fabrication. Gold medal for customer service here.

Disappointing Customer Service – I have called this store three times in a row to ask for help and information from their store. They promised to get back to me each time but never did. This is really disrespectful of them to ignore their customers like that and to not uphold their promises. I have lost my confidence and trust within this store.

The pick up ruined our experience – We purchased x5 suits including shirts, and shoes for the Groom for our Bridal Party. We walked into Roger David Morley as our first stop for the day to find the perfect suits. We were greeted my the Manager who was amazing, so helpful, friendly, not pushy and just knew what we were looking for. We put the suits on layby and would pop in when we… Read more

were shopping centre to make payments. Every time we went in, he was there and remembered us which is such great service.

A couple of weeks ago we popped in to put another $500.00 on the layby but our guy wasn't there :( We should have left and come back. The girl was SO rude. We explained who we were and was greeted by an OHHH. She then told us that our layby has expired and that they had been calling and calling us. We were both shocked and immediately went through our missed calls. My partner had zero. I had one about 3 days earlier but there was no voicemail. We said that we would like to make a payment and she said that ''well it needs to be substantial'' in the most awful tone that made us feel like we were causing a massive inconvenience. Turns out the layby had expired that day I had a missed call. 3 days earlier. Shocking.

We paid in full as we were so offended. My groom wanted to try on the suit one more time, which was so painful as she hovered all over him and was making the most irrelevant comments to him.

We had asked initially if we would get suit bags as we are flying out to New Zealand and are taking them carry on. Well what we picked up was suits, some with pants hanging, some with shirts hanging, lots of other items all in individual bags, presented in plastic ripped bags.

It took me so long to sort out the bags and then even returned the extra shirt we got back to the store. I purchased nicer suit bags so we could actually use them.

My stars are mixed, if we had the manager serve us when we picked up the items I can guarantee this would have been a 5 star review.

Ps. Morley - That girl needs to GO!

Outstanding friendly service and great on price – I casually stepped into a few shops wanting to purchase a shirt, i tried both shops on either side of Roger Davids store, to my surprise no one offered me any assistance, i reluctantly stepped into Roger David store thinking the items is way out of my budget, i was greeted by a very friendly guy (Shaun) this guy took the time and effort to address… Read more

my needs. he was pleasant, great on product knowledge, guess what i even got a further discount once we hit the till. Just a Great Service. I guess i will avoid the opp shops from now

Ivan

great service – My wife and I brought 6 suits for our wedding last year and couldn't fault the service. We all looked sharp and were very comfortable and the staff very helpful

Ordered online – Ordered 4 weeks ago online and still waiting. If you knew you couldn’t fulfill my order you should not have taken my money