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Roof Seal

Roof Seal

 Verifiedroofseal.com.au
Roof Seal
4.1

713 reviews

Positive vs Negative
80%20%
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Customer Service
4.1
Timeliness
4.2
Job Satisfaction ?
4.3
Rates and Fees
3.9
Product Quality
4.3
713 reviews
5 Andi  · David completed a perfect job with absolutely no hassle at all. He was on time and left the place clean and tidy. Super happy with my new roof now.
4 Wendy  · Brett, contractor who did the work very pleasant and good communication. happy with the paint job
5 Trevor  · Roof Seal were excellent from the time we spoke to the salesman to the tradie who coated the roof. Could not fault them.
5 Michelle F.  · The roof looks fantastic, better than new.Had lots of positive comments. Professional and friendly tradesman excellent at what he does. Highly recommend.
5 Dan M  · Very helpful, & the before & after change in the roof is huge, Thanks!
5 Angela. I  · Roof restoration looks fantastic. Tradesman very professional and polite. Great communication from the whole team. Premises left clean.

Reviews with attachments

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Gaz M
Gaz MSouth Australia
  Fair Incentive Verified

Awesome experience from start to finish. Brilliant job on my roof, strongly recommend Show reply

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Marie
MarieSouth Australia3 posts
 

The start date for our job was delayed, but this was fortunate for us because, as it turned out, the original start date was no longer convenient for us. The work was completed within the stated time frame. The guys were polite, friendly, punctual, efficient and considerate. They cleaned up after themselves and were easy to work with. They listened to us and discussed any concerns we had, and dealt with them. Show reply

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adrian d.
adrian d.SA
  Fair Incentive

The installer came early and carried out the work in a seamless and trouble free manner. He removed all the rubbish and left the yard as he found it. The product has worked well for us as we wanted it to keep birds out of the roof. Looks good and works well. Show reply

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Melinda G.
Melinda G.
 

Our New Roof – We were very please with the quality of the final product. Our roof looks like it’s brand new. Out tradesman Ashok was very friendly and kept us informed on what the process was. We would strongly recommend Roof Seal if your looking for a refreshed roof Show reply

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Marina and Corrie
Marina and Corrie3 posts
  Fair Incentive

Highly recommend Roof Seal – From the moment we were quoted to have our roof cleaned, sealed and painted we were very impressed with the whole experience. We were constantly updated on the progress of the job and found all workmen to be punctual, professional, really nice guys and very tidy. The house has been completely transformed and we are constantly receiving comments as to how great it looks. Feels like a new home Show reply

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Nicholas D.
Nicholas D.VIC3 posts
  Verified

I paid $15,000 for what Roof Seal marketed as a “premium” roof restoration at my property. Unfortunately, the experience has been deeply disappointing. The facts: * The roof coating failed twice within months of installation, showing bubbling, peeling, and stripping. * The job remains defective and unfit for purpose, despite being sold as a… Read more

premium restoration.

* I was assured the work would not involve subcontractors—a major selling point—but subcontractors were used.

* The work was completed in unsuitable weather conditions, despite my clear request to postpone due to rain concerns.

* Communication was consistently poor: delays, unanswered emails, and repeated broken commitments.

My complaint escalated all the way to the Managing Director. Despite this, the company refused a refund, even though these repeated failures clearly meet the definition of a major failure under Australian Consumer Law (Section 267), which gives consumers the right to reject a service.

I have just lodged a formal complaint with Consumer Affairs Victoria and will escalate to VCAT if necessary.

I’m sharing these facts so others can make an informed decision. Based on my experience, exercise extreme caution before engaging Roof Seal.

Roof Seal
Roof Seal    

Thank you for taking the time to share your review. We… Read more (+2 replies)

Latest follow-ups

Keeley
Keeley5 posts
  Fair Incentive Verified

I was recommended by a friend who had used roof seal and they were very happy with it. Right from the start the guy that came to give me a quote was punctual easy to communicate with told me all the facts and offered me a price to do the job . He is… Read more ·  3

not at all pushy. and I was glad to receive a reduced price on the agreement of having a sign at the front of my house. The weather has not been very good, which made it hard for them to get started, but Luke came and got the job done in a few days. There was a part of the roof that had been quoted, but didn’t need the work done to it so my initial price was reduced. Paul popped in a couple of times just to see how things were going and came at the end to do a final inspection . The reception staff very kind and thorough in their job that they had to do. Everybody was very respectful and easy to get along with and I’m very happy with the job done.

 Follow-up  · Unfortunately, my follow up. It’s not as good. Don’t get me wrong. I still think the house looks great in the color matches it perfectly. But I know we have had heavy rain. My roof still leaks in the same spot. I pointed out to all staff that attended the job. After paying over $12,000 I would’ve expected better very disappointing.

Positive reviews

joe
joeSA2 posts
 

Communication was great, from Area Manager Shane and all the trades people. The timeline given was met. Numerous calls were received with specific dates and times several days beforehand. We are very happy with the end result. We highly recommend Roof Seal. Show reply

Kym
Kym
 

Would Highly recommend Roof Seal – From the moment we were quoted by the salesman to have our roof cleaned, sealed and painted we were very impressed with the whole experience. We were constantly updated on the progress of the job and the tradesman was punctual, professional, a lovely guy and was very thorough and left everything clean and tidy. The house has been completely transformed looks like we have a new roof. Extremely happy. Show reply

Neil
Neil
 

Excellent experience from start to finish, area manager Garry took the time to explain the whole process clearly without being pushy, tradesman Luke was courteous and polite throughout the process with both myself and the neighbours, did a great job and left the property clean and tidy, every thing was done in the estimated time frame, I would… Read more ·  1

recommend Roofseal to anyone in Adelaide thinking about investing in improving the quality of their property.

Negative reviews

Brenda
Brenda
  Verified

In my previous review I recommended Roof Seal and commended their customer service. That was until they had my money and then their customer service evaporated. It took over 4 weeks to get a response to a leak in my newly resurfaced roof. By then there was water damage to the ceiling in my kitchen. It has been anther six weeks and I’m still… Read more

waiting to hear from them regarding repairing my ceiling. No response to any emails following numerous phone calls. I wouldn’t recommend this company to any one.

Roof Seal
Roof Seal    

Thank you for responding to my SMS after several… Read more

BigDave
BigDave11 posts
 

I truly cannot believe this organisation is still in business. First they give you the hard sell, then we can knock off $$$$ by signing up today. High pressure sales tactics. What they don't tell you is their trades are franchisees so the work quality ranges from terrible to good, very dependant on the individual franchisee. When you have… Read more

problems (as you inevitably will) they "ghost" you and will try their very hardest to wiggle out of their supposed warranty. Never again!

Roof Seal
Roof Seal    

Hi BigDave, Can you please advise your work order… Read more

Home Renovators

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Carmelo M.
Carmelo M.5 posts
 

We received 4 quotes and Roof Seal was $16,000, second quote was $8,500, third quote was $7,500 and last quote was $6,500. It amazes me that Roof Seal are almost double our second quote and WAY TOO EXPENSIVE. They do a lot of advertising on TV and radio, and I guess someone needs to pay for that. Obviously, their customers. If you read this,… Read more

please do yourself a big favour and get more quotes to save money and more importantly get job done just as well for value for money.

Roof Seal
Roof Seal    

Hi Carmelo, Thank you for your feedback. Although you… Read more (+3 replies)

Recent reviews

Giovanna I.
Giovanna I.SA
 

We recently had Roof Seal work on our roof, and I couldn’t be happier with the results. From the first inspection to the final clean-up, the team was professional, punctual, and very easy to deal with. They clearly explained what needed to be done and answered all my questions without any pressure. The quality of the work was excellent. Our roof… Read more ·  1

looks fantastic now, and you can really see the difference after the restoration. The team took pride in their work and made sure everything was completed to a high standard.

What impressed me most was their attention to detail and how tidy they kept the site during and after the job. It’s clear they care about customer satisfaction.

I would definitely recommend Roof Seal to anyone looking for a reliable and professional roofing service.

Mark
MarkSA
 

Communication was spot on. We knew exactly when our contractors would arrive. They would call prior as well. The cleanup from the roof clean was more than we expected, it was so good. All rubbish was taken away. We are so happy with the final product. Our roof looks like new. Show reply

Darlene G.
Darlene G.
 

From quote to finish roof, I could not be happier with the staff, consultants and tradesman that completed my repaint and leafguard install. I would highly recommend them Show reply

Chris D
Chris D
 

Roof Seal did an outstanding job on our roof. When we discovered water was coming in through our roof, we contacted Roof Seal. They came to our house and did an inspection and our roof was certainly in need of repair. When the job was started, they always let us know when they’d arrive and what stage in the process they were at. Once finished, it… Read more ·  1

looked like a totally different roof and the workman ship was fantastic. Thanks Roof Seal, your work really showed with the recent downpours we’ve had, not a drop inside. I would highly recommend Roof Seal to anyone

Lisa H.
Lisa H.2 posts
 

Job was done to perfection. Rod was extremely professional and always kept us upto date. It took longer than expected due to unforeseen weather but this can happen in winter. Overall great service. Show reply

I and G
I and G
 

Excellent communication prior to and during works. The quality of workmanship was fantastic. Cleanliness of job was good and care was taken. The tradesman was professional and courteous. Overall, we are happy with the attention to detail and excellent service. Show reply

Ken S
Ken SSA
  Fair Incentive

Process went smoothly. Person doing quote was prompt, explained all we needed to know and made arrangements for the job to be done. Job was done well within time frame. All workmanship we can see was excellent Show reply

Val N
Val NSA
 

Roof seal employees were helpful and explained every step. The result was exactly what I Signed up for. I’m happy with the results. No more leaks and the new coloured roof makes the house look much better. Show reply

Home Renovators

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John and Patricia woods
John and Patricia woodsSA2 posts
  Fair Incentive Verified

From the first phone call to enquire, through to the completed restoration and then the final check …… everyone at Roof Seal was courteous, informative of manner and professional in their work. The restoration completed in a timely manner. We are delighted with finished roof. Jack and Tricia Show 2 replies

Jan
JanSA2 posts
 

Our experience with Roof Seal was excellent. All aspects of communication with staff whether over the phone or in person was great. Friendly and professional. We now have a new roof and very pleased with it Show reply

Debra H.
Debra H.SA2 posts
 

Very happy with our roof restoration through Roof Seal! The new colour and gutters have really lifted up our home! The workmen were very helpful and friendly, can't fault them at all! Work was done promptly and smoothly. Thank you. I would definitely recommend Roof Seal to anyone thinking about roof repairs and restoration. Show reply

Mini
Mini5 posts
 

Whilst our metal roof was in great condition the red colour was hindering our colour choices in modernising the look of our house. We have no regrets in using Roof Seal to renovate our roof. The whole experience has been very positive and much cheaper than reroofing. We are in a conservation overlay area and feedback from neighbours had been… Read more ·  1

good. Our roof is now a very convincing shale grey colour. The effect is much better than a standard respray. The communication from Roof Seal and the contractor sent out to do the work have been very good. The roof prep and materials used are to a high standard. We are very happy to recommend Roof Seal. They have also been very proactive re after sales feedback even though there are no issues.

Glenn H.
Glenn H.VIC
 

Roof Restoration - Deakin Street, Essendon – My experience with Roof Seal was exceptional! Garth has done an amazing job and is such a friendly trustworthy guy. The service provided and quality of workmanship was outstanding. I highly recommend Roof Seal for you Roof Restoration work. Kind regards, Glenn Show reply

Jo T.
Jo T.
 

How to lose your hard earned money to overchargers – These people massively overcharged my sister, I can't believe how unscrupulous some of these cowboys can be. Do not use them or at the very least make sure you get lots of quotes, they just come and act like the job is so huge to get a big payday. Next thing you know someone's been there for a short time and you're in the hole for a big unreasonable bill which is three times what you should have been charged.

Roof Seal
Roof Seal    

Good afternoon, Thank you for bringing your concerns… Read more

Neil D
Neil DSA
  Fair Incentive

Satisfied and appreciative customer – From start to finish there was good communication and flexibility in timing. Salesperson guided us through the options and explained the process well with a soft sell approach. Solar removal and return was efficient which minimised lost generation. The worker who performed the roof clean and seal was excellent. Courteous, took great care of our… Read more ·  1

property when redirecting downpipe runoff and then when running pressure hoses to roof and moving them around. He was careful with cleaning over spray not to impact adjacent properties and the clean up afterwards was immaculate, Quality work and communicated to us as things progressed. Would very much recommend this team to others, we are very happy with the end result and go into the coming Winter with confidence.

Inge R.
Inge R.
 

Happy roof – I am pleased with roof seal work and very happy with the gentleman that did the work he was on time and very polite plus they have been back to check on the work Show reply

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