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Roof Seal
4.1 from 583 reviews · View Statistics

Reviews

  • Customer Service
    4.2 (85)
  • Timeliness
    4.3 (79)
  • Job Satisfaction
    4.3 (78)
  • Rates and Fees
    3.9 (76)
  • Product Quality
    4.3 (78)
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Stan C.

Stan C.Metropolitan Adelaide, SA

  • Verified customer

Before there was a tired old rusty 65 year old roof - now a fabulous new one with new gutters and fascias, sweet!

published

The roof is fantastic, the house has never looked better. Roof fit, the gutters and new fascias are all excellent but a problem with the down-pipes still hasn't been fixed even after 4 weeks and weekly messages and/or calls. After sales service is definitely lacking for what would likely be less than an hour's work.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
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5 comments
Roof Seal
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Stan C.
Stan C.

For sure, the work order number is 27360, through the Marlston dept, Sth Australia.

Roof Seal
Roof Seal A.Roof Seal

Roof Re-paint

published
Customer Service
Timeliness
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1 comment
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Louie W.

Louie W.South Australia

Roof seal SA bad service

published
Job Satisfaction
Product Quality
1 comment
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Helen and Mick

Helen and MickMurrumbidgee Region, NSW

Looks brand new!!

published

We were considering putting on a new roof but are very pleased we went with roof seal as the roof looks brand new. Excellent service both before and after, the boys were very friendly and helpful. Great job , couldn’t be happier.

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1 comment
Roof Seal
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The reviewer stated that an incentive was offered for this review

Rhonnie

RhonnieSouth-Eastern Region, NSW

  • 2 reviews

Looks like a new roof

published

Can highly recommend roofseal the team, from initial quote to completion of the job they were very professional. The roof looks fantastic have had a lots of compliments on it.

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1 comment
Roof Seal
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The reviewer stated that an incentive was offered for this review

Peter L.

Peter L.Metropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Very Ordinary

published

Sadly whilst they may get the job done their ways and means are very questionable. And they don't listen. Do yourself a favour and shop around. Even if it costs more.

Customer Service
Incentivised ReviewNo
2 comments
Roof Seal
Roof Seal A.Roof Seal
Peter L.
Peter L.

Thank you. We have already spoken with your local Office and Contractor in relation not in so far as the work that was performed but the actions your contractor took in so far as illegally entering a property without permission. Thank you

Nick C

Nick CMetropolitan Adelaide, SA

Great workmanship, reliable tradies

published

Fast completion with reliable tradesman. Excellent communication and follow up on workmanship. Sales team were friendly and able to work within our budget. I would recommend Roof Seal if you are looking to rejuvenate your homes roof.

Customer Service
Timeliness
Rates and Fees
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Incentivised ReviewNo
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1 comment
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Melody

MelodyMetropolitan Adelaide, SA

Roof Seal Excellence

published

Great product and result and workman ship. Had a few leaks, which were fixed up straight away. Would recommend Roof Seal. Employees were very helpful and offered good advice as we nearly chose the wrong colour.

Customer Service
Timeliness
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1 comment
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christine b

christine b

  • 2 reviews

Good service

published

Roof Seal promptly undertook my property's roof restoration. I have had positive comments about the work and I was pleased that there was a follow up inspection by the company.

Customer Service
Timeliness
Job Satisfaction
Incentivised ReviewNo
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1 comment
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Trevor

TrevorMetropolitan Adelaide, SA

Roller shutters and roof painting

published

So happy with the service we received from both products the workers were very professional and the products look amazing everyone has commented how awesome it all looks can't recommend them enough

Customer Service
Timeliness
Job Satisfaction
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Incentivised ReviewNo
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1 comment
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Cherryl O.

Cherryl O.Metropolitan Adelaide, SA

Very professional

published

We were kept informed for the entire process and what times the tradesmen were turning up the following day. They we’re very professional and when they finished the place was left spotless.

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3 comments
Roof Seal
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Cherryl O.
Cherryl O.

Sure it’s 65285

Roof Seal
Roof Seal A.Roof Seal

Thank you very much!

Roof Seal Head Office

Lala

LalaMetropolitan Adelaide, SA

Don't know why I waited so long.

published

Always thought that roller shutters would be good. Wanted some extra privacy, darkness and security. These shutters have not let me down. Amazing product. Professionally installed with no hassles. Roof seal were very helpful.

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Job Satisfaction
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Incentivised ReviewNo
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1 comment
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Tracy and John

Tracy and JohnMurray Mallee, SA

Fantastic

published

Our zip blinds look great. They block out the wind and the sun and will make a huge difference in the summer in providing shade for the house.
From the quote, through to installation, we have received good service and wouldn't hesitate in recommending Roof Seal Zip Blinds to anyone.

Customer Service
Timeliness
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Incentivised ReviewNo
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1 comment
Roof Seal
Roof Seal A.Roof Seal

a job well done

published

Thank you for a job well done. My roof tiles have been cleaned, cracked or broken tiles replaced and sealed. The tradesman even cleaned my spare tiles. The tradesman kept me informed through the whole process and cleaned up after each visit. I can now enjoy driving into my driveway, seeing my clean and restored roof.

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Timeliness
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Incentivised ReviewNo
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1 comment
Roof Seal
Roof Seal A.Roof Seal

A job well done

published

Full marks for a job well done. I was always kept up to speed with progress and the work site was kept clean and tidy at all stages of the roof repairs. Roof Seal carried out minor repairs and extra replacement tiles at no extra cost. The tradesman was polite and dedicated to providing a quality service.

Customer Service
Timeliness
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Incentivised ReviewNo
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1 comment
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A job well done!

published

My aging roof tiles have been repaired and restored. The result is a fantastic new roof which has drawn favourable comments from visitors. All members of the Roof Seal team were courteous, friendly and accommodating. Every step of the way they explained the process, so I was kept informed with the progress of restoration. After each session, they completely cleaned up any mess caused by their actions. I would highly recommend contacting Roof Seal if you have any roof issues.

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5 comments
Roof Seal
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Judith B.
Judith B.

Hi, the review was deserved. My work order number is 64891. Regards, Judith

Roof Seal
Roof Seal A.Roof Seal

The reviewer stated that an incentive was offered for this review

Kathie F.

Kathie F.Metropolitan Adelaide, SA

Amazing transformation!

published

My roof is now leak free but also looks amazing. Furthermore, all of the Roof Seal staff I dealt with were professional, polite, friendly and accomodating. I have the highest regard for them and their product.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
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Incentivised ReviewNo
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1 comment
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Simon B.

Simon B.Illawarra, NSW

Leaking roof

published
Customer Service
Job Satisfaction
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Incentivised ReviewNo
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3 comments
Roof Seal
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Simon B.
Simon B.

Yes. It was done by Nowra Roof Seal Office

Roof Seal
Roof Seal A.Roof Seal
Gra

GraMurrumbidgee Region, NSW

  • 3 reviews
  • Verified customer

Just like a new roof

published

Thanks to the team at Roof Seal, our faded tile roof with crumbling mortar under the capping has now been transformed into the best looking roof in the street. Prior to having the work done some tiles on the ridge had moved which could have meant water ingress if it rained. With broken tiles replaced, all mortar replaced and the roof given Roof Seal's three coat treatment the risk of any water damage inside has been eliminated. The work was done with complete safety and with no disruption to our household. Thanks Roof Seal.

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1 comment
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Sal Jane

Sal Jane

  • 2 reviews

Happy customers - Riverina Roof Seal

published

From the quote, through to finishing the job, Roof Seal were professional and had great communication. They went above and beyond. We are very satisfied with the end result, and would recommend them to anyone looking to repair an old tile roof. High quality and we certainly feel it was worth the money.

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Page 1 of 30

Questions & Answers

Nicki F

Nicki Fasked

Hi, I had painting done in 2017. It is now evident that this was not done correctly. It appears that the franchise in Darwin has closed. How do we get our warranty and the work corrected?

2 answers
Virginia
Virginia

Hi Nicki i would try roof seal head office with your enquiry. You may need your proof of purchase so they can direct you.

Roof Seal
Roof Seal A.Roof Seal

Hi Nicki,

Please send your details via email to roofseal@bigpond.net.au, please mention that you were given instructions to do that through Product Review by Roof Seal Head Office. We will then pass on your details to Darwin Franchise. They will be able to handle any warranties or issues that you have. No, you don't need to have a proof of purchase, thank you Virginia for advise. We only need your work order number/invoice to be able to find you in our data base.

Roof Seal Head Office

Marina Vic

Marina Vicasked

I am concerned as I live in a hilly windy marine area. The contracted individual has set up but left without doing any work because it’s too windy and he is concerned about grey overspray onto my neighbours white property. He will try again on Monday. We rarely have a calm unwindy day here ...I am terrified now of the bill I am going to get from my neighbour if there is thick dark grey paint on their newly renovated decking, white roof and pale cladding. I thought with airless sprayers there’s less overspray - today we got informed with gusts like there are around here there could be spray on the houses opposite across the road. Who has is legally responsible for getting my neighbours house repainted if this is fouled up? I am going out today to pressure clean my entire balcony and balustrade - from the pressure clean of roof ... is my whole garden going to be grey? My parents got their roof resprayed with another company and they were in and out in 3 days with no overspray. They too live on a hill with close neighbours.

3 answers
Stavrous
Stavrous

firstly youmentioned the bill, as your quote should have stated, there should be no need for alarm. If the roofer has gone but has set up, this should indicate they well retur. The scaffhold was set up a day before he arived for me. Then it was taken down the day after. I was not pressent when he sprayed the day later, and didn't see any evedance of overspry on the ute or other surfaces. I will say if you have any concerns, please don t hesitate to call your contracter. I hope this helps. I am very happy with the job they did for me. Kind regard Steve

Roof Seal
Roof Seal A.Roof Seal

Hi Marina,

Can you please give us your work order number and postcode to investigate further.

Roof Seal Head Office

Roof Seal
Roof Seal A.Roof Seal

i think the contractor has done the right thing by avoiding potential damage, he has a duty of care, however once he decides it is appropriate to continue with the job than he also takes on that responsibility to ensure it is prudent to do so, he will also have public liability insurance policy so should there be any damage caused as a result of him doing his work the cost of repairs is borne by that policy. you are also correct in that airless spray guns have a tendancy to cause much less over spray hope this is of some comfort to you

GEC

GECasked

Dear (?) 2018 Gosford contactsSarah/Kesari,
This is my 3rd attempt to contact the company having used the contact numbers of the local people who were the contacts last year. To date I have received no follow up contact in the 2 weeks since my May 2019 contact.
I ask that you refer this onto your site manager please for immediate action.
You would be aware of the work completed at my property, Kanwal 2259, NSW,
There are now 2 ceilings (stairwell top level & family room lower level) where there is obvious water damage resulting from a leak in the work resulting from work done on the roof in 2018.
You would understand that this is very distressing for us.
I assure you this ceiling damage has ONLY happened since the work was done by Roof Seal (Gosford team)late last year.
Please respond to my concern with an assurance of action to remedy this obvious concern.
I would expect that any remedial repairs would be at the expense of your company as the work is still under warranty.
I await your follow up contact.
Regards,
Gary Crowther

2 answers
Sue
Sue

Hi GEC, I'm a private entity, you need to directly address Roof Seal, as they won't see your message. I was just one of many leaving a complaint....good luck!

Roof Seal
Roof Seal A.Roof Seal

Hi Sue,

Did our Branch Manager get in touch with you? Also, above complaint is going to be handled by appropriate department, as we have just received email a few minutes ago.

Roof Seal Head Office

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