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Rosegal

Rosegal

3.0 from 161 reviews

Reviews

(65)
(10)
(7)
(12)
(67)
  • Product Quality
    2.7 (15)
  • Return Claim MadeYes (9) · No (10)
  • Sizing True to size (6) · Very large (4) · Very small (3) · Slightly large (1) · Slightly small (1)
  • Product Appearance As advertised (60%) · Not as advertised (40%)
  • Shipping
    2.6 (14)

Reviewer Photos & Videos

  • More
  • Verified customer

Terrible customer service!

published

Purchased 3 dresses.
1st 2 arrived and are too big and very poor quality,
I requested a return 3 weeks ago... Still waiting on address to send them too
3rd dress arrived 3weeks later.. nothing like photo again way too big.
All 3 very poor quality.
Went on fb messages to request return for all 3 dresses same order
Was told I would get a priority email for RETURN information (7days ago Still nothing) Sent more requests on their website and messenger
Still waiting no response.
$95Aud
Down the drain! If I do get a return address I still have to pay postage to USA! Approx $40 AUD.
Disgusted in this company and their clothes.. never again! Beware and only buy if your happy to loose your money

Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
See all answers
Sonje

SonjePerth, WA

  • 2 reviews

Disgusting service

published

Z2001212235225322 My order was paid expidited these people have still not sent me my order !!! They keep saying wait 3 days in the past month I have spent 500$ on thier site ive never had an issue until I started making large orders for clothes they are late sending my order when in stock and pay expidited postage and then they claim its not in stock be careful with rosegal they are getting sloppy with their service and order send times I was assured I would get a superviser they never contacted me watch out for rosegal they are starting to become dodgy!!

Shipping
Return Claim MadeNo
Product Appearance Not as advertised
Jess.

Jess.Murray Region, NSW

Amazing

published

Love the product. The material the items are made with is incredible on just how well it is made. A nice wide range of sizing and products. Easy to navigate.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

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  • Verified customer

Love the cothes and Iove the price!

published

I did not know what I wanted when I went there, I was window shopping. I found so many clothes that I personally wear. It was hard to pick just a few. I am very happy with the clothes I bought. Minus an extra string or two sticking out, which happens on all new clothes. You just clip or burn it off and perfection.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers
  • Verified customer

An easy and fun online shopping experience. Not the best, but close to that category.

published

Customer service handled my problem quickly. They have a nice selection of clothes for men and women, and for the plus size customers. Quality good.., sexy clothes for my wife.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

BAD BAD BAD!!

published

They are absolutely hopeless!!!
All the tops i bought were poorly made. They cancelled an item i bought saying it was no longer in stock, then it came back in stock when they assured me it never would!
Customer support wanted to refund me rosegal points, i was so upset, i said forget it!!

They caused me so many sleepless night with a particular item I wanted before a certain date, telling me I would get it in time..Well guess what, I didn't!!

Just hopeless and their quality of clothing is so bad, I don't know how they are still in business to be honest!

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers
Barry W.

Barry W.Perth, WA

Do not buy from ROSEGAL

published
Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers
KellieG

KellieGSouth East Queensland, QLD

  • 4 reviews
  • 8 likes

Don't both - quality is awful

published

I purchased two tops and one dress - none of which were wearable. All were cheaply made, polyester clothing that didn't fit. Trying to get a return is a lot of work - be aware they only partially refund and you have to pay for return shipping, so your 'cheap' online bargain may end up costing you more than you bargained for.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
See all answers
Kaukau K.

Kaukau K.Greater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Cheap garments and equally cheap quality

published

Purchased a number of products ie coats and dresses and after checking the sizing and knowing how small Asian clothing is, I predominantly ordered medium. Only 2 of the 10 items fit and the rest were either 1 or 2 sizes too big and most looked atrocious. One coat was covered in red faux fur and another coat was soiled. Due to being based in Hong Kong where Australian consumer rights are not acknowledged, sending items back is more expensive than the clothing itself.

  • +12
Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
See all answers
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Falcon23

Falcon23South East Queensland, QLD

  • 13 reviews
  • 12 likes

Great Shopping Website

published

The website and app was easy to navigate, with great options for clothing and other products. You need to check the sizing before purchasing. Very satisfied with the quality & shipping times.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
See all answers
Leon

LeonSouth East Queensland, QLD

  • 20 reviews
  • Verified customer

Too good to be true??

published

Spent a longtime ordering, reading size guides which are different for every outfit and contending with items then being sold out to finally choosing some items, begin checking out and find out that all prices are in USD. TAKING MY $50 odd dollar order to$80 something. Awaiting someone to contact me and see what can be done.

Mary

MaryHunter Region, NSW

  • 2 reviews
  • 1 like

Think twice and then DON'T DO IT.

published

Customer service was quick with emails regarding returns. Address was in Hong Kong. Returning items cost $100 aud posted $50 aud postal tracker advised received goods but is have not received my refund. I could have spent that $150 in a store. Stay away from them. I wish I saw the reviews before I purchased.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
See all answers
Megs P.

Megs P.Central Queensland, QLD

  • 2 reviews

Was great until now!!

published

Have ordered from them for a long time. No problems till now. Ordered a 4 items. Took 2 months to get 3 of them. By the time they sent 4th item I just moved. Item was returned to them. Been fighting with them over getting it. Had to pay another $8USD for them to send back or they'd only refund me $7USD. Only to see that they still wrote wrong address. PROB cost me more to still get my item. Not ever buying off them again. Not worth the drama's or cost of items by the time you pay for their continuous stuff ups...

Product Quality
Shipping
DANIELLA

DANIELLAAustralian Capital Territory

  • 3 reviews
  • 1 like

Happy with the Product

published

I ordered a pair of swimmers and then read the reviews (which are scary because most of them are not good) I received my swimmers yesterday. The delivery time was accurate and I'm really happy with the quality.

Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
See all answers
  • Verified customer

Great Clothes

published

The Website is easy to use and has a lot to offer. I purchased a about 5 items and all of them are of good quality materials. One item was shipped separately and the tracking number was not updated but other than this there were no issues with shipping. One item was a little smaller than the description noted. I will definitely purchase again

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

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Noeline

Noeline

  • 3 reviews

Don't try for a refund or return......

published

Sizes were not accurate. However items did look pretty .
Due to the wrong size I wanted to return and request a refund.
No communication received from Rosegal at all. I sent numerous emails and it was just silence.
Eventually had to lodge a claim through Paypal. I bought products worth AUD$130.00 and Rosegal offered a $10.00 refund (through Paypal). What a joke. Thank goodness for Paypal received all my money back. I doubt I would have got anything back if I had paid directly.

Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
See all answers

Fantastic!!

published

I received the waterfall canvas print exactly as ordered. It actually came a little earlier than expected, which was great. I framed it & am SO happy. Will DEFINITELY order more items from Rosegal.

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Maie

MaieGreater Melbourne (Outer), VIC

This company is terrible

published
Return Claim MadeYes
Product Appearance Not as advertised
miryden

mirydenSydney, NSW

Item not receive yet since December last year 2018

published

I ordered Item since December 21, 2018 and up to this time I did not receive it. They said the courier PCA delivered it but no one at home. If they deliver it isn’t it they should leave a card? No card at all. I keep emailing them but they are not answering my email, I said I need refund but no answer. ROSEGAL you f....

Product Quality
Shipping
Return Claim MadeNo
Marie

Marie

  • 2 reviews
  • 2 likes

THIS SITE DOESN'T DELIVER OR ANSWER YOUR QUIRES, NOT TO BE TRUSTED

published

Been waiting over 5 weeks for a garlic press crusher, finally told out of stock, but wait you can still place an order online for something that is out of stock. Doggy if you ask me. Live chat and messages on messenger hasn't got very much action

Return Claim MadeNo
Page 1 of 9

Questions & Answers

Biggal

Biggalasked

What are is the sizing like? Size 20 Australia.

1 answer
Jess.
Jess.

Really good, to make sure that it fits alright, make sure that you go a size up :)

Bethany

Bethanyasked

Hi! Ive had ordered my Christmas dress on this online. It should be delivery on 3-7days, however it still havent delivery past 7 days. Can you check it up for me please. I really need this dress by next week..... also, it said it still in shipping..

1 answer
Zaire
Zaire

The problem may be that it is a Back Order. Get in touch with Rosegal customer service, and they will be sure to answer your concerns. Also, if your item is a Back Order they will give you the option of exchanging it right then and there, or give you an estimate on the new delivery time.
This has happened to me, so I exchanged my item for a similar one, and I recieved it relatively fast. I hope I was able to help.

Sena F

Sena Fasked

Hi is there a Rosegal Company in Australia?

1 answer
Barry W.
Barry W.

Not that I know of but I wouldn't buy off them.

Get an answer from our members and Rosegal representatives

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