Roselinlin

Nice but little too small – I bought several outfits and was pleasantly surprised that the quality of the material was very nice and the styles were very accurate. The problem that I had is that the sizes were off. The size charts are not accurate and had I known I would have sized up. Show details

Roselinlin Is A Scam Don't Be Caught – Took my money (PayPal), order status was ‘processing’ for months, then vanished, no trace. Impossible to contact company for info or refund. Good reviews here are fraudulent dont be taken in

I never had a problem – I never had a problem with this boutique online! I have half of my clothes from here and all quality. Don't buy anything unless you have reviews and pictures. Also, the size is very different for each clothes, so please look at the size chart. Overall my favorite online store and I recommend it as long as you follow my advice.

Happy with everything! – I've gotten some of my favorite clothes from this Boutique, it's a really great website and the clothes have been fantastic. Such fabulous pieces at unbelievable prices, I am amazed at how amazing the service is! Plus, fast shipping! Will be a customer for a long time, happy with everything!

Very good – I was looking for a classy, ​​easy to wear look for happy hour and the party that was coming up. I got the perfect little black dress at this online boutique in a few days, I can not believe it, quality is good and fit is perfect.

Garbage – Keep your money. It arrived in a gross grimmy bag. I think they gave me someone else's return. When i tried to return it i was told the email and order number don't match. Their sizes are way too small to begin with. The sizing chart is out of line with other manufacturers. Basically, 2 sizes to small compared to most other companies. Even… Read more

if I could return it, i would be lucky to get $6 back after spending $50. The tracking was also a joke. When I selected track I got no info.

Zero Stars - Roselinlin & Zolucky - The Most Outrageous "Return Policy" Ever! – I'm taking my time to ensure EVERYONE knows about these outrageous return policy tactics - I want their top management decision makers to KNOW that because of the way they obviously make it VERY difficult to return things sent from California but causing them to be returned to China at the buyers expense - I will NEVER purchase ANYTHING EVER AGAIN… Read more

from Roselinlin or Zolucky!

I've spent over $1K recently and they had the chance, with fair, reasonable and good policies, to build my confidence in their brands and encourage me to spend even more going forward, BUT, their policies & tactics have totally eroded my consumer confidence and over the long term, they will learn that their brands will suffer the consequences of these consumer UNFRIENDLY return policies.

Anything of a negative nature sent to their one email available, service@roselinlin.com, yields NO RESPONSE. I suspect they just want their return policy deadlines to expire while you wait in utter frustration for them to tell you the address in China where you're supposed to send clothes that don't fit and ARE DIFFERENT than the pictures they use to market them, back.

Here's what they finally communicate in an email: "Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.

Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue. We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s).

If you still want to return the package, you should email us for a return label as soon as possible. You can check the return policy here: https://roselinlin.com/information/Return%20Policy

When you go to that link to read the policy, you still don't get the address. It's frustrated me to the point where I'm just going to take their 15% offer and give the clothes away. I know that's just what they intend, but it's simply not worth it to waste any more time jumping through their flaming hoops.

Hit and miss – Most of what I have ordered from this site I am happy with mainly T-shirts’ and jumpsuits I casually wear on my days off work really do need to read size chart love the fast shipping But pretty much hit and miss Show details

Buyer Beware! – Ordered 7 tops/dresses then read a lot of really bad reviews about quality etc. Cancelled the order within the 24 hour policy they have outlined. Apparently, the product had already shipped and they were going to intercept it and refund me. Too late. Everything arrived the following week. Terrible fabrics, like, REALLY awful cheap polyester or God… Read more

only knows what. Thin fabrics and no way to get packaging wrinkles out of fabrics that I tried later on. Cotton blend and the heading "Linen" - what a joke. Pretty sure they wouldn't pass a flammability code for the industry. Five of the 7 items were either way too small or oversized. Two items were completely different than what was ordered and pictured on the website. I have to say that the customer service was prompt and professional however. No problems there. And, to be truthful, one cover-up top is made of cotton and fits. I requested a return shipping label. They tried to discourage that by offering me a 15% discount stating it is difficult to do the return without incurring added costs. I got it anyway and then was also offered 25% off at that time. The package must be tracked and yes, it goes back to China. Tracking is not guaranteed by Canada post. Shipping from Alberta, Canada to China $39.99. Add the tracking and the total is $146.99. My order was $206.00 CA. I'm sure you can do the math. You had better be sure you want the stuff because you'll be stuck with a bunch of ill-made garments and find yourself out of pocket with nothing to show for it. I don't even know if I will donate it - Yikes! I did request the 25% off when I found out how prohibitive the return costs were, considering I had cancelled the order on time. I have yet to receive that refund but they did indicate it could be a couple of weeks. Think VERY hard before you make your payment. This is a truthful review. Sometimes a little retail therapy is exactly what you DON'T need!

Dont do it! Worst issues and no resolutions – Simple. Ordered clothes. Badly made. They don’t fit to size. Company is misleading. In China, they don’t pay for returns. It costs almost more to return the clothes then the money I paid for the whole order. Sham! Show details

complete sham! – Completely taken advantage of after having had my complete wardrobe stolen from a storage facility in the us before immigrating here. was looking for light cotton clothes for the tropics of QLD. And this site came up. Seemed like exactly what I was looking for... almost 2 grand... US dollars I'm devastated! They said my 1st order was cancelled… Read more

because my card was declined. So used a different on and that they could just pull it up and I can re-order... well I ended up with 2 orders of the same and duplicates of some the items that were all crap and unwearable.... holes wrong fabric wrong size it was just a bunch of junk. So they sent me a return authorisation label which I though was a paid label to ship back...NOT! this is the order #order#. HBQDB00235510 1st order HBQDB00236045 2nd each order for apron. 799.00 then it cost 200 to ship back the tracking said it was delivered but never scanned by the company. I'm so embarrassed and ashamed I still haven't had the nerve to call my bank to place a Fraud claim! But I know I have to... I just had so many fires to put out lately... I'm gearing up to it! So beware and please pass it on. I don't know what agent in China to report to but I will find out. if any one else knows how to report this from Au please post about it.

Do not get sucked in by the advertising – I order 8 items. Order # HBQDB00254004. I wanted to return all of them due to defects i.e. holes, pulls, stains, sizing. Customer Service (which was difficult to find on the website) insisted I send pictures to prove the defects. I did not bother as it was obvious they were not taking any thing back. On the website there is an address for Great… Read more

Briton. Obviously a ruse, but I thought that is where I was dealing with. I also sent customer service three emails with no response.

Don't buy from roslinlin – Cheap materials. Badly fitting shoes. Don't really look like the image shown. Thrown in the bin. Waste of money, too expensive to send back. Show details

Roselinlin all sites selling under that company using different names – ROSELINLIN is the main company for all the companies misrepresenting clothing of their sizes, colors, and material quality is very cheap. The do not include packing labels for returns. My last purchase was under name of Nordstrom, which is a quality store in our area. Item size was incorrect and again no packing label to provided to be able to… Read more

exchange. Returning any item is discouraged by telling you that shipping to China is very high so they will give you 15% purchase price.

Do not buy from Roselinlin! – Wish I'd found your review on Roselinlin before I bought. Nothing I ordered fit. One large was too small, and the rest of the larges were too big...fit like a Plus size 2x. Couldn't figure out how to return, as I did not establish an account. DO NOT buy from Roselinlin! Show details

Do Not Waste Your money on these cheap clothes – Clothes cost twice as much as I expected due to foreign currency. None of the dresses fit as made in China & sizing is false. All $117 worth of items will need to go in the bin. Do not buy off this site.

Terrible clothes, terrible customer service, terrible returns policy – I was sent items that vaguely looked like what I had ordered but were not the same. Items were also strange fabric, see-through, cut in a weird way, or simply did not fit. Quality is very very cheaply made and very cheap fabric. I applied for a return, with no response. I contacted customer chat service and they first talked to me about someone… Read more

else's order including releasing the other person's order details and name to me. Then it turns out their 'return policy' requires me to pay postage to China which would cost almost half of what I paid for clothing at the slowest shipping of around 25 days, with no guarantee of refund. They spent two hours repeating this and then pressuring me to accept 35% refund and I get to keep clothes that I cannot wear. But Items are not as advertised! I have now also lodged complaint via Paypal. Their practices appear to be against the law https://www.accc.gov.au/consumers/advertising-promotions/false-or-misleading-claims. I will never buy from this store again.

Do Not Buy From This Company – It's easy to navigate the website which has fashions from North America which are copied. The clothing materials are cheap cheap to the level of not being able to wear out in public. The sizes are off - some are tight that garment cannot go over your head and some are very big. Worse of all some of the clothes are not the same style as posted -… Read more

colours are off, necklines are sometimes changed. It's definitely copied clothing that is not properly made. Lastly, it is very expensive to return and take quite a long time to receive as well, with a limited time to get a refund.

Not great! – I received my order quite promptly. The quality of the items (5 x women’s cotton shorts; 1 x long cotton pants ) was really awful and order was incomplete. Material was super cheap, design was clumsy! Nothing like advertised photos. I won’t wear any of them unfortunately. Show details

SCAM do not buy from seller – Items received look nothing like images. Cheap made in China knock offs and poorly made. DO NOT BUY from this seller. Total rip off and SCAM

absolute rip off DO NOT ORDER FROM THIS SITE – Ordered on line. Used their sizing guide. Shoes sent were not the size ordered. The other garments were not true to the images and did not fit. Requested return directions. Offered discount instead of returning the order. Told the return depot was in China and could incur duty charges etc etc etc absolute scam. Order from this site at your own peril. Show details

I am delighted – On this boutique online I ordered a set of long skirt and top, two shirts and a short skirt and everything is of very good quality, they have a lining so that nothing is transparent, it also takes a few days to arrive but it's okay, my order HBQDB00207490 Show details

ZIP, ZERO, ZILCH !!!! – Two months ago I placed a rather large order with Roselinlin, as our local stores had no stock of anything for the past 12 months, and I really needed to replace some old worn out clothes. I eagerly awaited my order arrival day only to be sooo disappointed by ROSELINLIN. Unfortunately, once the parcel left Shanghai, there was no further tracking… Read more

update, I kept checking nevertheless just in case. My parcel was delivered in pouring rain to an open landing whilst I was away. By the time I received the order it was soaked through. I immediately contacted their customer service, and awaited their response. NOTE -- all responses from this company are automated replies. Once I had notified the customer service department, I opened all of the items and left them to dry while I waited for a reply. Still waiting...... Those items received were not as depicted in the online photos, sizing was not as expected even though I used their sizing guide, and many of the items are poorly made and of low quality fabric, not as described at all. A few weeks later I received remaining items from the same order, that didn't ship initially. Once received, I tried on all items, setting aside those I wished to return. I followed the return instructions inside the packaging, and requested return of those items that were of poor quality, or did not fit. Once again I received an automated reply, stating that customer service would process the request within 48hrs. Now a week went by, and I had not heard anything from Customer service. So I emailed customer service requesting a response. Still I waited..... A few more days have now passed by, so I emailed them again. Still I waited.......This I have done, over and over and only received an automated reply to each enquiry. Imagine my surprise then when I received an automated email from customer service yesterday, which said " your return order has timed out and has now been cancelled".

Now totally frustrated with the situation, I went searching for some other means of contacting this company, or some information about returning the items. Sadly, this is when I discovered that there are many others who have had the same experience as myself. So you know how the rest of this goes. Finally, today I managed to get a response through Live chat, only to be told that they had replied to each of my emails, and to check my junk mail. I did this and found no emails from this company. So the live chat went on, and finally I was told that I could not return the items as they were now past the return date. I did my best to plead this case, and requested a return/ refund in the interest of good customer relations based on the fact that no one had taken any notice of the words I had written over and over which clearly said " I have not received any response to my previous emails ". However, customer service was not forthcoming. The only thing I can now do is to join the list of many unhappy customers, and make sure I leave a review warning others. DO NOT SHOP AT ROSELINLIN --YOU WILL BE DISAPPOINTED. :-(

Strongly advise against ordering from Roselinlin – I never write reviews, but I am going out of my way to try to inform others that might be tempted to use Roselinlin that it could end badly. If you don't bother reading the specifics of this review just be aware that they require that all returns have to be mailed to china at your own expense including customs charges in spite of the fact they… Read more

were mailed from within the US (Vernon, California.) They are well aware that due to the expense, no one would ever do this. They should not be operating in the US under those terms. Also, their products are not always as they appear in the pictures. Some of the material and workmanship is substandard to the point of unwearable, some of the sizes are completely random. For more details of the problems as well as a copy of their impossible return policy, continue reading.

I had ordered a number of lovely-looking items, reading in detail their descriptions and specific measurements for  sizes.I ordered two t-shirts, one blouse, 3 pairs of pants, and a pair of of boots. The shirts were fine, and one pair of pants looked like what I ordered, but the size was way off. The other  two  pairs were TERRIBLE--incredibly thin material (like crepe paper), sizes way off of the measurements they had posted, WORKMANSHIP EXCEPTIONALLY BAD, pieced together in a weird way and in one pair, one of the pockets was caught up in the side seam completely unwearable. The sturdy looking boots were very flimsy, more slipper-like. I kept the t-shirts and planned to return the rest (except the boots which I knew were on clearance and could not be returned.) There is a short return time frame allowed, so I contacted them quickly. The website makes it very difficult to "apply for returns." You have to fill out a very detailed "application for return." I did not get a response and reached out to customer service two more times over several days before getting a response--remember the clock was ticking. I then got the below response:

"Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline. Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package. Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue. We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth." "***Kind reminder: Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***"

That was sent on April 14, I was out of reach and responded on April 22 and asked for my 15% back and they told me it was too late.

Again, I strongly advise avoiding ordering anything from this company.

I should have read all these reviews before I purchased – I had a horrible experience with Roselinlin. Exactly same thing happened to me just like other reviews. I’m trying to leave bad reviews as much as I can because I don’t want anyone to feel like me. I feel miserable and so sad that there are some people with this kind of monkey business, fooling around many people. I was totally deceived by all the… Read more

photos on the screen and I was even excited to receive what I ordered. I am so upset, angry and really sad.

Fake Clothing out of WUHAN CHINA! – They are selling fake clothing! Horribly sewn, cheap fabric, looks nothing like the photo. AND they manufacture in WUHAN CHINA! If you try to return anything they make you pay postage ($100+) back to China, and then say they never received it. I never received my "exchanges" either. Show details

DON'T BUY FROM THIS SITE – Nearly four months to arrive, sizing all different, fabric is highly synthetic, service is atrocious. Have battled with them for months for my money back. Despite returning items using their printed address label the package was returned to me unopened. This site gives genuine online sellers a bad name.  Show details

This company is a scam. Do not order anything from them – I ordered several items from this company. The goods that arrived were almost comically awful; clearly cheap knockoffs of what was in the photos. The company has a purposefully elaborate system for returns to try and make you give up. You have to request a special form to fill out, print it, fill it, copy it and send it back to them. They then… Read more

send you a packaging receipt. You then have to pack the goods up and post them, at a high cost (it cost me over $35 for a small parcel), photograph the receipt, send it to the company, and then they refuse to refund your money until the goods appear in Guangzhou. I posted my return in October. It's now 4 MONTHS later and no refund. when I write, they simply tell me that the goods haven't turned up yet. Roselinlin=scammers.