RSEA Safety

Extremely poor service. I ordered online and 15 days later, my Blundstones boots still haven't arrived. I called customer service for help, and they promised to call me back but never did. Disappointing lack of communication. Show details

Avoid if you're a bigger size person. Companies manufacture large sizes but this lot won't cater. Stop at size11 (3xl) gloves. Which is useless if you require size12 (3xl) Phone service is condescending & dismissive.

I shopped at the Joondalup store today. I was acknowledged when I walked. The man that served me was polite but whilst 2 people around me were asked if they need help with work boots I was not asked or received any help. Show details

Went into RSEA to return a faulty pair of work pants that had a broken zipper. This was the 2nd pair I had purchased that had the same fault. Both pairs bought at the same time. Generally work pants wear out long before the zippers fail. I was lucky enough to be helped out in the store by Steph (RSEA DFO). What an absolute legend. Steph helped me… Read more

with returning the pants and made it a really pleasant experience. She was exceptional with her customer service. I highly recommend you keep her employed and give her a role in running the store. I will be recommending all my work collegues to get their gear from DFO RSEA. Great job and thanks to Steph. Note: I am not related to her, I just love people who go above and beyond are recognised for their efforts.

Great store service – Such great service at the invermay store young man there went out of his way to help with the mongel boot bought suggestion of different insoles helped immensely highly recommend Show details

Great Customer Service – Called into the Acacia Ridge Qld store, Easter Saturday. The young store assistance was very helpful and provided excellent customer service. Thank you Show details

This company has really terrible customer service. When I ordered online, the website sent me a tracking number via email after the package was shipped, but two weeks have passed and I haven't received a call or a tracking number. When I emailed them, they said they had already shipped it to me, but I didn't sign for it and it was returned to the factory. They haven't replied to me since, asking if they'll send the package back to me. Show details

Absolutely disgraceful service and terrible experience overall. Melton store took $500 advance payment for 2 pair of safety boots as they were in back order. Didn’t hear anything from them for next 3 weeks. Went into store to enquire and they didn’t have my order. I asked for refund and they were not able to process. Long story short, one and half… Read more

months and 5 trips to the store, still waiting for my money back. Bad and rude customer service, don’t have enough info about products either… complete crap overall…

Absolutely pathetic HR and head office management. I was hired as an assistant store manager only to find the person in the store manager position has 0 years experience to my 7 and 0 years experience as an assistant store manager, she had only ever worked as an assistant department manager and that was for about 8 months. Needless to say she was… Read more

the sister of the Area manager and I saw more people leave than I could count on both hands and wasn't even there for 6 months before throwing in the towel.

I walked in to Lakehaven store to buy steel cap shoes. The service was good but the knowledge was wrong. Last week I bought a pair of Cat shoes and was told to not buy them loose. The result is they squashed my toes and now I have blisters on the sides of my small toes and one heel. The sales man told me they would 'guve'. After three painful 8hr… Read more

shifts I went in to tell them what damage has been done to my feet and all the sales woman said was "we don't have a return policy on Cat Brand and she will relay the information to the rep". Over $160 I paid! Be assured I will phone you tomorrow. I have already written two emails. I wished I read the reviews before purchasing and believing the salesman's pitch. He could have seen how wide my foot was but instead said "we will place on thicker socks". He probably asked me to put on thicker socks so I couldn't feel the horrible way they were made. Be assured I will also take this up with Retail consumer affairs. I won't buy anything from you again. What happened to customer satisfaction.I bought a descent pair from another safety shop and they fit perfect.

Great instore staff, the worst experience ever when dealing with the head office. They have no idea how to deal with customers. They advertise a service online and they are happy to take the money but weeks and weeks later (7 weeks and counting) I still don’t have the product that I need. It’s gone so far now that I’m considering legal representation to get this sorted.

Would rate 0 stars if possible. The amount of hoops I have had to jump through to receive the CORRECT order is astounding. This has been going on for months on end, and I have spent a significant amount of time chasing things that should have been correct the first time; incorrect sizes delivered, delivered to wrong addresses, stitching colour on… Read more

embroidery incorrect and inconsistent, minimal responses from customer service, with little resolution when they eventually respond. DO NOT USE RSEA!!!

Poor customer service, expensive and low quality gear – Terrible service, clothing items of substandard quality despite high prices. Would not exchange faulty item, staff rude and unhelpful. Don’t waste your money.

Lacks brands,push toward minimum brand names – Poor selection of brands,mainly caters to poorer quality and obviously have deals organized with marketing/sales people hence the poor selection,not a lot to choose from especially the plastic bag quality hi vis t shirts,has a Kmart/target feel about the layout and poor selections.

Worst customer service – Not happy with the customer service. The service people don’t listen to the customers and tried to argue with me about what I was talking about.

Trading hours – RSEA closing hours not true to times on doors or as advertised. Got there at the Watergardens store at 3:49 and doors already closed for the day on a Sunday. I won't be going back. Show details

Disgusting . No stars – I'm absolutely disgusted. RSEA Garbutt Townsville. I went in to buy some sunnies but didn't even make it into the store. I arrived 5min before the 10am opening time. And waited patiently for opening. Then I hear swearing and carrying on coming from inside, the woman was having trouble opening the doors so I just assumed she was annoyed they… Read more

weren't cooperating. When she finally got them open, she brushed past me without a word looked me up and down with the filthiest look I think I've ever seen and grunted something I couldn't understand then waddled back inside. If you are the owner, you need to get out of this line of work. If you are the person who employed her, you've been tricked or you have no idea what customer service is. I was so mortified I jumped back in my ute and left. This is the only review I've made in my life

Disbelief – When ever I add to shopping cart the site automatically adds quantity and sets wrong size and colour eg; high vis, Went have a look at the end of year sale and the prices are the same as mid year they just put them up before that sale, I believe it's called price gouging, very dishonest company Show details

Great customer service – Was helped by Billy today in exchanging sizes on a couple of pairs of Pants RSEA Epping Victoria she was lovely and what amazing service if you want good service go see Billy in Epping 5 stars Show details

Rubbish – Website on mobile doesn't work for delivery. Click and collect, no stock. Called, told try another store, can't take my order. Wanted me to wait to talk to their website people to explain the problem... no thanks, sale lost.

I Win a PRIZE!! – I Used to buy many things from RSEA for my son and resently they ask me to put my name may i win the prize and it was "wood pellet pizza oven" its cost 700$. Actully i said to my self i have never been win a prize and i was hopeless, after few days they called me to congrates me for wining the prize, i was surprised and i use it, it was absolutely great!! Thanks alot RSEA Show details

Watergardens rsea safety sell used shoes – Work Boots are being used and resold to customers with dirt Show details

Head office service – I make this feedback on the outstanding service of the head office I had a issue with the Kedron store in Qld and Jordan at the service center was so polite and helpful and resolved the issue that I had with the manger of the Kedron Store which I have left feedback for again this 5 star is for the support department Show details

Perfect service – The service from the staff at rsea joondalup was outstanding. They were very understanding about my mother's returns for her work pants x 3 that she purchased but ended up changing her mind a few weeks later. We lost the receipt They took the time to find the purchase . My mother was refunded and left with a smile . Thanks rsea

BOOVAL RESEA terrible – The attitude of staff and quality of product at this store at booval is beyond terrible. Staff are rude and unhelpful when the products they sell are faulty and not fit for purpose.

Do not buy online – Ordered a jumper online 11/4/23 still hasn't come 24/5/23 multiple enquiries they reply with will be delivered within 10 days Have not replied to my last email

Customer service Sorry to say. Non existence – Came in here. Looked around for about 15 minutes. No once did any staff asked me if I was okay or do I need help. Lucky I knew what I was looking for and what size. Lucky I get a discount. Because I would’ve walked out of here not purchasing anything. There was three staff. Obviously busy doing phone orders. Would’ve been nice if one of them would ask me if I was okay. Show details