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Claim Resolution Time
  • <1 week (2,032)
  • 1-2 weeks (1,039)
  • 2-4 weeks (396)
  • 1-2 months (124)
  • 3+ months (81)
Claim ApprovedYes (3,348) · No (244)
Value for Money
4.3 (5,260)
Transparency
4.4 (4,919)
Customer Service
4.5 (5,249)
Quick to process claims
Helpful, friendly customer service
Simple to set up
See the Best Pet Insurance in 2023 as rated by Australians on ProductReview.com.au.

Reviews

Daz
Daz

Helped a lot

Ultimate Plus Accident & Illness Cover

Helped my dog when he cut his foot on our walk

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Approved: Yes
Value for Money
Transparency
Customer Service

Author stated being incentivised for this review

Linda Onesti
Linda Onesti Perth, WA · 2 posts
 · Verified

my dogs pet insurance

Economy Accident & Illness Cover

i rang rspca to enquire about my membership and they were so nice and helped me so much, I am very happy with the result . thank you

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Date: October 2023
  • Claim Approved: Yes

Collected in partnership with RSPCA Pet Insurance

Richard
Richard South East Queensland, QLD

Great cover

Ultimate Accident & Illness Cover

I believe this is the best cover for my cat and hope I don’t ever need to use it

  • Claim Made: No
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Cat
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Diane
Diane · 3 posts

Pet Insurance

RSPCA Pet Insurance

I would just like to say that this Insurance has been very good. I cannot praise them enough. They are very quick and efficient. My reimbursement is back in my bank within a couple of days. I would highly recommend RSPCA to anyone thinking of insuring their pet.

  • Claim Made: No
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
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there
there

Appreciate all you have done for our fur babies

Ultimate Plus Accident & Illness Cover

Appreciate all your support with our fur baby, we were able to get all treatments needed to help him through an urgent vet visit

  • Claim Made: Yes
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Steve
Steve

Thank you to Tyrone for compassionate online help.

General Accident & Illness Cover

We recently and regretfully euthanized Jessie our female BC companion of 14 years.
We had to cancel her insurance and Tyrone was really helpful for us. Our experience with RSPCA Pet insurance over that time has been very positive, and we are happy to recommend it to other pet owners, Steve and Wendy Victoria

  • Claim Made: No
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
Value for Money
Transparency
Customer Service
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Cruze
Cruze South East Queensland, QLD

This is great

Economy Accident & Illness Cover

I was struggling with my policy details and one phone called cleared it all up.

  • Claim Made: No
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Jan
Jan · 4 posts

Peace of mind

Ultimate Plus Accident & Illness Cover

I've needed to visit my local vet on weekends twice now and the claim and refund has been easy and generous. The peace of mind of having insurance outways the cost.

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: 1-2 weeks
  • Claim Approved: Yes
Value for Money
Transparency
Customer Service
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Vesna S.
Vesna S. Unincorporated, VIC · 2 posts

Best pet insurance experience so far!

Ultimate Plus Accident & Illness Cover

The claims are simple and immediate and the coverage is excellent.

  • Claim Made: Yes
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Brian
Brian

RSPCA Pet insurance delivered as promised

General Accident & Illness Cover

My first claim with this insurance policy was processed efficiently and quickly and the approved claim payout was paid immediately. The whole process took less than a week. I received the refund I expected.

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Approved: Yes
Value for Money
Transparency
Customer Service
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Alan
Alan

Has been very beneficial for us

Ultimate Accident & Illness Cover

It has been good for what we need in regard to insuring our dogs.

  • Claim Made: Yes
  • Number of Pets: 2 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Date: November 2023
  • Claim Approved: Yes
Value for Money
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Carol
Carol

So glad we had pet insurance. a lifesaver!!

General Accident & Illness Cover

Our little dog needed a required a number of visits to the vet including surgery. His pet insurance gave us piece of mind regarding his treatment. Claims were handled quickly and without fuss covering up to 60% of our out of pocket expenses. Highly recommend RSPCA Pet Insurance!

Thankyou!!

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Approved: Yes
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Small business owner
Small business owner · 2 posts

Great choice, well worth the money

General Accident & Illness Cover

We have found RSPCA Ins to be amazing. Prompt help with claims, claims are easy to make and approved quickly. We have had 3 vet visits with our new dog and each time the claim process was easy and we gor a reasonable amount back leaving only a small gap payment. We have already received more in cover than the 6 months premiums we have paid.

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
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V Darienzo
V Darienzo South East Queensland, QLD · 2 posts

RSPCA pet insurance

General Accident & Illness Cover

Have been happy with my level of cover and promptness of payments refunded. Very happy with my rspca pet insurance

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Dog
  • Claim Resolution Time: <1 week
  • Claim Date: November 2023
  • Claim Approved: Yes
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there
there

So easy

Ultimate Accident & Illness Cover

The claim was so easy as hand in hand with the vet. Was finalised very quickly. Would highly recommend

  • Claim Made: Yes
  • Number of Pets: 1 pets
  • Pet Type(s) Insured: Cat
  • Claim Resolution Time: <1 week
  • Claim Date: November 2023
  • Claim Approved: Yes
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Questions & Answers

Minjin K.
Minjin K. ·  · RSPCA Pet Insurance

Hi, I am considering to get insurance from here for my 3 cats. I am thinking to get ones for my 2 cats first which will be this year and get another later probably next year. Do I still get discount even I get insurance next year separately? If I do, what percentage of discount can I get?

RSPCA Pet Insurance
RSPCA Pet Insurance · 

Hi Minjin,
Thank you for reaching out, it is great to hear that you are looking to take out pet insurance for your cats.

Each policy is entitled to one month’s free cover applied across the first year of cover. If you pay by monthly or fortnightly instalments, this discount will be applied proportionally across all instalment payments for your first year of cover. We also offer a multi-policy discount for all our levels of cover.

Our team would like the opportunity to get in touch with you and discuss this in more detail.

Can you please reply to my private message with your phone number and one of our team members will be in touch.

Kind regards,
Scott

Guest
Tony Dutton
Tony Dutton ·  · RSPCA Pet Insurance

How can I get my policy number for my dog Grace

Robert
Robert · 

Hi Tony, the policy number is always at the top of the email they send you to verify policy acceptance/commencement/renewal, look for an email from the following address: efulfilment@petsure.com.au

RSPCA Pet Insurance
RSPCA Pet Insurance · 

Hi Tony,
Thank you for reaching out. To assist with your query, can you please reply to my private message along with your phone number.

Alternatively, please call us at 1300 881 492 as one of our team members will be able to assist.

Kind regards,
Scott

RSPCA Pet Insurance
RSPCA Pet Insurance · 

Hi Tony,
I understand that one of our team members has been in touch with you regarding your policy number.

Please do not hesitate to reach out if you require further assistance.

Kind regards,
Scott

Guest
Melinda
Melinda ·  · Ultimate Plus Accident & Illness Cover

Currently looking at pet insurance options but I can not find anywhere where it states what the routine care limit is for the top cover rspca pet policy for a dog?

RSPCA Pet Insurance
RSPCA Pet Insurance · 

Hi Melinda,
I appreciate you taking the time to reach out to us.

To assist, can you please reply to my private message to connect you with one of our team members.

Kind regards,
Scott

Elizabeth
Elizabeth · 

$50

Guest

Get an answer from our members and RSPCA Pet Insurance representatives

Select a listing for your question
RSPCA Pet Insurance

Details

About RSPCA Pet Insurance

RSPCA Pet Insurance covers up to 80% of eligible vet bills, with no excess for you to pay, if your cat or dog gets sick or injured. Depending on your level of cover, you can claim up to $20,000 per year.

You can choose from four levels of cover:

  • RSPCA Ultimate Plus Accident & Illness Cover
  • RSPCA Ultimate Accident & Illness Cover
  • RSPCA Economy Accident & Illness Cover
  • RSPCA General Accident & Illness Cover

RSPCA Pet Insurance also offers a 10% multi-pet discount, letting you save more if you have more than one furry friend. To make things simpler, you can also submit and track claims and manage your policy online.

If a vet is licensed and registered in Australia, then they will accept RSPCA Pet Insurance.

Points of praise:

  • Most reviewers found that RSPCA Pet Insurance processed their claims very quickly - even more hefty claims.
  • They also said that the RSPCA customer service representatives they talked to were helpful and friendly, and were generally hassle-free to deal with. Some said that the consultant they spoke to walked them through all their options and took the time to make sure they understood everything.
  • Reviewers also appreciated how easy it was to set up and manage their policy.

2023 ProductReview.com.au Awards logo

RSPCA Pet Insurance is the proud recipient of a 2023 ProductReview.com.au Award, winning in the Pet Insurance category. Great customer service and transparency helped the insurer take out the Award this year.

Compare all RSPCA Pet Insurance listings
CategoryPet InsurancePet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollardHollard
Annual Benefit Limit $20,000$11,000$11,000$11,000
Amount of Vet Bill Covered Up to 80%Up to 80%Up to 60%Up to 75%
Minimum Pet Age 8 weeks8 weeks8 weeks8 weeks
Maximum Pet Age 9 years9 years16 years9 years
Illness CoverIncludedIncludedNot IncludedIncluded
Routine Care CoverOptional ExtraOptional ExtraNot IncludedNot Included
Tick Paralysis Subject to overall annual limit1,200$2,000 (annual condition limit applies)$1,000
Emergency Boarding Fees Subject to overall annual limit$1,000$500$1,000
Lifetime Cover IncludedIncludedIncludedIncluded
Cooling Off Period 30 Days30 Days30 Days30 Days
Consultation Fees$300$300$300$300
Cruciate Ligament Conditions Subject to overall annual limit$2,600$2,000 (annual condition limit applies)$2,600
Discounts / Offers10% Multi-pet discount, One month free offer10% Multi-pet discount, One month free offer10% Multi-pet discount, One month free offer10% Multi-pet discount, One month free offer
Accidental Injury Cover IncludedIncludedIncludedIncluded
Condition LimitN/AN/A$2,000 per conditionN/A
ManualDownload manual
Compare all RSPCA Pet Insurance listings
Visit official website

Contact info for RSPCA Pet Insurance

  • ABN: 99668654249

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