See the Best Pet Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by RSPCA Pet Insurance

Pros

Quick to process claims
Helpful, friendly customer service
Simple to set up

Reviews

  • Value for Money
    4.2 (4,123)
  • Transparency
    4.4 (3,850)
  • Customer Service
    4.4 (4,133)
  • Claim Resolution Time
    • <1 week (1,336)
    • 1-2 weeks (893)
    • 2-4 weeks (364)
    • 1-2 months (117)
    • 3+ months (71)
  • Claim ApprovedYes (2,497) · No (214)
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Reviewer Photos & Videos

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Rodney
RodneyWheatbelt, WA

The gap payment system.

published

As a pensioner I would not have money on hand to pay for an expensive consultation or to see a specialist if necessary. Having access to the gap payment system would probably save my pets life. I thank you.

Value for Money
5/5
Transparency
5/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
Rodney
Rodney

Thanks,

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Janice Lee
Janice LeeCanberra 2600, ACT
  • 2 reviews

Very easy to claim, price is reasonable as well.

published

We have a 8 months old puppy and have a few scares to the vet. So far the claim has been quick and seamless. Really provided us with a peace of mind.

Incentivised Review No
Claim Made Yes
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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Tim tamz
Tim tamzPerth, WA
  • 2 reviews

RSPCA Pet Insurance

published

Pricing is fair for the policy. Communication is excellent when submitting a claim. Very quick response time. Claim was resolved within a few days of submitting the claim through on their portal. Money was in our account within the week of our dog having surgery. We have used them for over 2 years, and are very happy with the easy process, fair policy pricing and easy to use portal when making a claim. Thanks!

Value for Money
5/5
Transparency
5/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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Best Pet Insurance!

published

I have been with the RSPCA pet insurance for approximately 9 years and have nothing but praise for the service I receive.
Claims are settled promptly and the level of communication is outstanding.
The cover I have chosen suits me perfectly and meets the needs of my dog.

Value for Money
5/5
Transparency
5/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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Jenni
Jenni
  • 2 reviews
  • 1 like

Excellent Claims Handling Process

published

My claims were handled so quickly and efficiently. No drama, just a prompt payment which alleviates a lot of stress. Having pet insurance really does make a significant difference as you never know what can happen. Thanks RSPCA - awesome service.

Value for Money
5/5
Transparency
5/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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Lauren Dodd
Lauren DoddSouth-Eastern Region, NSW
  • 2 reviews
  • 1 like

Easy to claim and got a great return

published

My first claim experience was a positive one. I received about 90% of my vet bill back! The claim process was quick to lodge and they assessed it quickly too.

Value for Money
5/5
Transparency
5/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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Good experience

published

Easy to set up when i finally decided to go with RSPCA. I am a new customer. I feel it is good value for my furbaby. 30 words is too long

Value for Money
4/5
Transparency
3/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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Debbie
DebbiePerth, WA
  • 2 reviews

Claim process is so easy, this is a must for any pet lover.

published

Exceptional value, my fur baby has been insured for 4 years. I've had 2 claims* non life threatening)and received the money back within days. Its reassuring knowing your vet can take of your pet and lodge your claim. I never need to worry about vet expenses again.

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Value for Money
5/5
Transparency
5/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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Molly
MollyCentral Queensland, QLD

Our pet insurance is a life saver.

published

We had to take our pet to a specialist and we received a pre-approval straight away without any fuss. We have pet insurance with RSPCA for about 5 Years and could not be happier.

  • Thumbnail
Value for Money
5/5
Transparency
5/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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No more worrying about my Cats care

published

I do think it's valuable and worth the cost knowing if my cat gets hurt or sick she's covered including her yearly check-up and vaccinations. And they are in the gap program. I lost a cat a few years ago due to second hand baiting she was poisoned and I couldn't afford to try and save her. It broke my heart so when I was ready for another cat I made sure I got insurance. Sometimes it's a bit of a struggle to pay because I am on a low income but they allow you to easily catchup and I have peace of mind

Incentivised Review No
Claim Made Yes
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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sensei
senseiGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Peace of mind !!!!

published

Easy organise. Great to get my pet medical help when I know RSPCA Pet Insurance is there for me! Was so well organised that the Animal Hospital processed the claim for me and I only had to pay a small gap.

Value for Money
5/5
Transparency
5/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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Flawless care

published

During a time of great stress for our family - RSPCA insurance was swift in processing all claims, very clear with with zero paperwork. The stemless nature of their processes is refreshing.

Value for Money
5/5
Transparency
5/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message

Hi Tanya,
We are pleased to know that you are satisfied with your claim and that we could assist you during such a stressful period. Thank you for sharing your review with us, we appreciate your feedback.
Kind regards,
Scott

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Ryan
RyanDarling Downs, QLD
  • 4 reviews

Easy process, quick return

published

Process was straight forward and had my rebate in less than two days. All done online no need for any further forma to be filled out. Simple system to use

Value for Money
3/5
Transparency
3/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message

Hi Ryan,
Thank you for sharing your claims experience with us and for letting us know that our pet portal was easy to navigate online. We appreciate your feedback and for taking the time in providing us with your review.
Kind regards,
Scott

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Stefan
StefanVictoria

I'm happy with the service provided.

published

I have been a member of RSPCA pet Insurance for a few years now. In that time I've had to make a few claims, which have always been easy to do, and claims have been processed and paid out in a quick and efficient manner.

Value for Money
5/5
Transparency
5/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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Fast and Easy Claim

published

The claim process has always been easy and it is processed very quickly with money back in my bank account. I am happy with how attentive and efficient they are to my claims. Although not cheap so far I am sticking with RSPCA Pet Insurance.

Value for Money
3/5
Transparency
4/5
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
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Questions & Answers

Rajdevinder S.
Rajdevinder S.asked
RSPCA Pet Insurance

Hi I would like to cancel my pet insurance.
I already email a week ago but no reply from anyone
Thanks
Raj

5 answers
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message

Hi Rajdevinder,
Thank you for reaching out, I am sorry to hear that you plan on cancelling your policy. I have escalated your query to our team who will be in touch to assist further.
Kind regards,
Scott

RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message

Hi Rajdevinder,
I understand that our team has tried to contact you however was unsuccessful. If there is a suitable time you wish to be contacted, can you please let us know and that can be arranged on your behalf.
Kind regards,
Scott

Rajdevinder S.
Rajdevinder S.

Thanks Scott today anytime after 3 pm would be fine

Maggie
Maggieasked
RSPCA Pet Insurance

My cat has injured her back, X-rays have come back clear, she still cannot climb or spring my vet said she may need a mri in this covered under my policy I have $11.000 year policy

2 answers
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message
RSPCA Pet Insurance
Customer RelationsRSPCA Pet InsuranceSend a private message

Hi Maggie,
I understand that one of our team members has reached out and assisted with your query. Please do not hesitate to let us know if you require further assistance.
Kind regards,
Scott

Karbie
Karbieasked
RSPCA Pet Insurance

Is $1200 excessive for a tooth removal (cracked from antler) clean, X-rays and general anaesthetic etc. Unfortunately nothing can be claimed with my RSPCA insurance. I like our vet, but seems to be a lot.

No answers
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Get an answer from our members and RSPCA Pet Insurance representatives

RSPCA Pet Insurance

Details

About RSPCA Pet Insurance:

RSPCA Pet Insurance covers up to 80% of eligible vet bills, with no excess for you to pay, if your cat or dog gets sick or injured. Depending on your level of cover, you can claim up to $20,000 per year.

You can choose from four levels of cover:

  • RSPCA Ultimate Plus Accident & Illness Cover
  • RSPCA Ultimate Accident & Illness Cover
  • RSPCA Economy Accident & Illness Cover
  • RSPCA General Accident & Illness Cover

RSPCA Pet Insurance also offers a 10% multi-pet discount, letting you save more if you have more than one furry friend. To make things simpler, you can also submit and track claims and manage your policy online.

If a vet is licensed and registered in Australia, then they will accept RSPCA Pet Insurance.

Points of praise:

  • Most reviewers found that RSPCA Pet Insurance processed their claims very quickly - even more hefty claims.
  • They also said that the RSPCA customer service representatives they talked to were helpful and friendly, and were generally hassle-free to deal with. Some said that the consultant they spoke to walked them through all their options and took the time to make sure they understood everything.
  • Reviewers also appreciated how easy it was to set up and manage their policy.

ProductReview_2022 Awards_logo

RSPCA Pet Insurance is the proud recipient of a 2022 ProductReview.com.au Award, winning out in the Pet Insurance category. Its great customer service and transparency helped it win an Award this year.

Compare all 4 RSPCA Pet Insurance
CategoryPet InsurancePet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollardHollard
Annual Benefit Limit$11,000$11,000$11,000$20,000
Amount of Vet Bill Covered Up to 80%Up to 75%Up to 60%Up to 80%
Minimum Pet Age 8 weeks8 weeks8 weeks8 weeks
Accidental Injury Cover IncludedIncludedIncludedIncluded
Illness CoverIncludedIncludedIncludedIncluded
Routine Care CoverOptional ExtraNot IncludedNot IncludedOptional Extra
Tick Paralysis$1,200$1,000IncludedIncluded
Emergency Boarding Fees$1,000 (you must be the sole carer and hospitalised for 5 or more consecutive days)$1,000 (you must be the sole carer and hospitalised for 5 or more consecutive days)$500Subject to overall annual limit only
Lifetime Cover IncludedIncludedIncludedIncluded
Cooling Off Period30 Days30 Days30 Days30 Days
Consultation Fees$300$300$300$300
Cruciate Ligament Conditions$2,600 (6 month waiting period - can be waived)$2,600 (6 month waiting period - can be waived)IncludedIncluded
Waiting Period for Illness 30 Days30 Days30 Days30 Days
Condition Limit$2,000 per condition (General Accident & Illness Cover only)
Compare all 4 RSPCA Pet Insurance
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