The online claim process is fairly simple and efficient although we do have to repeat the same information each time for pet history which can be a little frustrating. We have all 7 of our pets insured and find it to be good value for the coverage offered.

I've used the RSPCA insurance as long as I can remember. My dog is 9 years old now. Covers the basics. Claiming online is easy and processed very fast. Definitely recommended.

Amazing customer service and genuine conversations. I don’t usually like sales calls but the manner of my representative was what kept me on the call and made me purchase my insurance.

Called last week and Just joined Today, happy to have my puppy covered. Policy seems to be good value. Simple to set up with the helpful staff member, I think her name was Rebecca.

After receiving multiple emails and being unable to ‘sign up’ I was advised by phone that they did not have my email address to complete my registration.
Website also doesn’t work on safari and there is no app so no good for Apple users.
Took 4 days, 6 emails, 3 SMS & 1 phone call to sign up.

our dog chews everything and had swallowed too much of what was being chewed...socks, plastic etc etc
And she was unable to get this to clear.
Claim was lodged through our vet and too about a month to settle.
Policy was relatively easy to organise and we have had the policy for around 12 months

The representatives that I have dealt with were both Really helpful and informative information and right amount of detail.
Explained the policies really well and gave more than one option.
Thank you

Excellent choice for us easy to do over the internet straight forward question. Claim was fast within a week money was in my bank. Only had our cover not long ago.

My puppy ate a little bit of a birds of paradise flower. We looked up and noticed that the tree is toxic to dogs. We weren't sure how much he had so we were cautious and took him to the vet who kept him for an hour. We were reimbursed 80% of the total vet bill.

I was given information for the questions that I was asking about pet insurance. A very friendly, courteous, well mannered and efficient lady I spoke with - her name was Preanka.

I’ve been with RSPCA for a long time. It’s been so easy to make a clam and Receive my refund a lot faster than I would think. I found the claims process so easy and very simple would highly recommend RSPCA to anyone with pets as it is being an absolute godsend with the claim process and I get most of what I get paid back

So easy to set up and affordable. I had to make a claim and the process was so easy and was paid out with in a week. I have been with rspca for 3 months and am so glad I took the cover.

Policy is good value , easy set up
Claims are sent thru from Vets & processed in good time
Been with this insurance 18months after we got our Boxer , previous experience with other dogs/pets has shown how it's required even if it's only once thru out the life of a pet

Setting up the insurance was straight forward and user friendly. Having this insurance provides peace of mind and knowing that vet bills don't have to be overwhelmingly expensive or even out of reach.

Good value and the consultant explained everything to me clearly, it was easy to set up. She had a smile that made me smile and I decided to sign immediately.

Charlie was pleasant, not pushy, very personable without wasting either of our time. Huge koodos to her customer service
Policy chosen is extremely good value. No claims as yet. Thank you

My old pet insurance company didn't have an on line claim system and were more expensive. RSPCA has an easy to use pet portal and the claims are quickly dealt with. The hardest thing is getting the vet notes from the vet! I didn't like the notification of payment coming by snail mail weeks after the payment was made but that's now changed to being emailed. Much better. A multiple pet cover would be nice to save a bit of money.

Really needed it this year and surprised how easy it was to lodge a claim and even more surprised how quickly I was reimbursed. Communication was also very very prompt.

Helpful Fast Efficient Member for 1 year Overall very pleased with the service. The policy is good value. I have since learned how to do it online, so it is a very easy process. Well

Policy was easy to set up and have been with you now for 10 years, however I am finding that it is getting too expensive as my dog get older and am thinking about cancelling my policy when it becomes due. Claims have been easy to do and usually a quick turn around