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RSPCA Pet Insurance
Ultimate Plus Accident & Illness Cover, Ultimate Accident & Illness Cover, General Accident & Illness Cover, Economy Accident & Illness Cover (See All)Pros
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As a pensioner I would not have money on hand to pay for an expensive consultation or to see a specialist if necessary. Having access to the gap payment system would probably save my pets life. I thank you.
Thanks,
- 2 reviews
We have a 8 months old puppy and have a few scares to the vet. So far the claim has been quick and seamless. Really provided us with a peace of mind.
Hi Janice,
Thank you for sharing your experience with us, we are sorry to hear that your puppy was met with a few scares. It is great to know also of the peace of mind you have found through your policy and that you are satisfied with your claim.
...
- 2 reviews
Pricing is fair for the policy. Communication is excellent when submitting a claim. Very quick response time. Claim was resolved within a few days of submitting the claim through on their portal. Money was in our account within the week of our dog having surgery. We have used them for over 2 years, and are very happy with the easy process, fair policy pricing and easy to use portal when making a claim. Thanks!
Hi Tim Tamz,
Our team is thrilled to hear of the service and communication that you have received throughout your claim experience and that you have been left feeling happy during your time with us. T...
- 2 reviews
I have been with the RSPCA pet insurance for approximately 9 years and have nothing but praise for the service I receive.
Claims are settled promptly and the level of communication is outstanding.
The cover I have chosen suits me perfectly and meets the needs of my dog.
Hi there,
It is an absolute pleasure to hear of the value that you continue to find in your policy over many years and that you have been left feeling pleased following your claim experiences. Thank y...
Find out how RSPCA Pet Insurance compares to other Pet Insurance
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- 2 reviews
- 1 like
My claims were handled so quickly and efficiently. No drama, just a prompt payment which alleviates a lot of stress. Having pet insurance really does make a significant difference as you never know what can happen. Thanks RSPCA - awesome service.
Hi Jenni,
It's always wonderful to hear that we have been able to assist our pet parents during stressful times and that your claim experience was made easy. Thank you for taking the time out of your ...
- 2 reviews
- 1 like
My first claim experience was a positive one. I received about 90% of my vet bill back! The claim process was quick to lodge and they assessed it quickly too.
Hi Lauren,
Thank you for reaching out and I am sorry to hear that the need arose to lodge a claim. We are pleased to know of your positive experience and the quick process. Thanks again for your revi...
Easy to set up when i finally decided to go with RSPCA. I am a new customer. I feel it is good value for my furbaby. 30 words is too long
Hi there,
Welcome to RSCPA Pet Insurance! We are pleased to hear of the value that you have found in your new policy for your furbaby, which was set up with ease, and appreciate your feedback regardin...
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- 2 reviews
Claim process is so easy, this is a must for any pet lover.
Exceptional value, my fur baby has been insured for 4 years. I've had 2 claims* non life threatening)and received the money back within days. Its reassuring knowing your vet can take of your pet and lodge your claim. I never need to worry about vet expenses again.
Hi Debbie,
Our team is glad to hear of the exceptional value that you have found in your fur baby's cover and that your claim experiences have been made easy over your time with us. Thank you for sha...
We had to take our pet to a specialist and we received a pre-approval straight away without any fuss. We have pet insurance with RSPCA for about 5 Years and could not be happier.
Hi Molly,
We are happy to hear of the assistance that you received in times of need throughout your years with us and that your claim experience was made easy. Thank you for taking the time to share y...
Find out how RSPCA Pet Insurance compares to other Pet Insurance
Know better, choose better.
I do think it's valuable and worth the cost knowing if my cat gets hurt or sick she's covered including her yearly check-up and vaccinations. And they are in the gap program. I lost a cat a few years ago due to second hand baiting she was poisoned and I couldn't afford to try and save her. It broke my heart so when I was ready for another cat I made sure I got insurance. Sometimes it's a bit of a struggle to pay because I am on a low income but they allow you to easily catchup and I have peace of mind
Hi Abbie,
We are delighted to know of the peace of mind you have received from your policy and that you appreciate using our GapOnly option. I am also sorry to hear that your cat passed away a few yea...
- 2 reviews
Easy organise. Great to get my pet medical help when I know RSPCA Pet Insurance is there for me! Was so well organised that the Animal Hospital processed the claim for me and I only had to pay a small gap.
Hi Sensei,
It is really great to hear of the peace of mind that we have been able to provide for you and your pet and that your claim experience was made easy using our GapOnly service. Thank you for...
During a time of great stress for our family - RSPCA insurance was swift in processing all claims, very clear with with zero paperwork. The stemless nature of their processes is refreshing.
Hi Tanya,
We are pleased to know that you are satisfied with your claim and that we could assist you during such a stressful period. Thank you for sharing your review with us, we appreciate your feedback.
Kind regards,
Scott
Find out how RSPCA Pet Insurance compares to other Pet Insurance
Know better, choose better.
- 4 reviews
Process was straight forward and had my rebate in less than two days. All done online no need for any further forma to be filled out. Simple system to use
Hi Ryan,
Thank you for sharing your claims experience with us and for letting us know that our pet portal was easy to navigate online. We appreciate your feedback and for taking the time in providing us with your review.
Kind regards,
Scott
I have been a member of RSPCA pet Insurance for a few years now. In that time I've had to make a few claims, which have always been easy to do, and claims have been processed and paid out in a quick and efficient manner.
Hi Stefan,
We are delighted to know that you have been with RSPCA Pet Insurance for the past few years, we greatly appreciate your loyalty and support. Thank you for letting us know that your claims w...
The claim process has always been easy and it is processed very quickly with money back in my bank account. I am happy with how attentive and efficient they are to my claims. Although not cheap so far I am sticking with RSPCA Pet Insurance.
Hi Mark,
It is wonderful to hear of the service that you have received during your time with us and that your claim experiences have been made easy. Thank you for taking the time out of your day to s...
Questions & Answers
Hi I would like to cancel my pet insurance.
I already email a week ago but no reply from anyone
Thanks
Raj
Hi Rajdevinder,
Thank you for reaching out, I am sorry to hear that you plan on cancelling your policy. I have escalated your query to our team who will be in touch to assist further.
Kind regards,
Scott
Hi Rajdevinder,
I understand that our team has tried to contact you however was unsuccessful. If there is a suitable time you wish to be contacted, can you please let us know and that can be arranged on your behalf.
Kind regards,
Scott
Thanks Scott today anytime after 3 pm would be fine
My cat has injured her back, X-rays have come back clear, she still cannot climb or spring my vet said she may need a mri in this covered under my policy I have $11.000 year policy
Hi Maggie,
Thank you for reaching out, I am sorry to hear that your cat has injured her back. Can you please reply to my private message with your policy number to assist in arranging for one of our S...
Hi Maggie,
I understand that one of our team members has reached out and assisted with your query. Please do not hesitate to let us know if you require further assistance.
Kind regards,
Scott
Is $1200 excessive for a tooth removal (cracked from antler) clean, X-rays and general anaesthetic etc. Unfortunately nothing can be claimed with my RSPCA insurance. I like our vet, but seems to be a lot.
Get an answer from our members and RSPCA Pet Insurance representatives
Details
About RSPCA Pet Insurance:
RSPCA Pet Insurance covers up to 80% of eligible vet bills, with no excess for you to pay, if your cat or dog gets sick or injured. Depending on your level of cover, you can claim up to $20,000 per year.
You can choose from four levels of cover:
- RSPCA Ultimate Plus Accident & Illness Cover
- RSPCA Ultimate Accident & Illness Cover
- RSPCA Economy Accident & Illness Cover
- RSPCA General Accident & Illness Cover
RSPCA Pet Insurance also offers a 10% multi-pet discount, letting you save more if you have more than one furry friend. To make things simpler, you can also submit and track claims and manage your policy online.
If a vet is licensed and registered in Australia, then they will accept RSPCA Pet Insurance.
Points of praise:
- Most reviewers found that RSPCA Pet Insurance processed their claims very quickly - even more hefty claims.
- They also said that the RSPCA customer service representatives they talked to were helpful and friendly, and were generally hassle-free to deal with. Some said that the consultant they spoke to walked them through all their options and took the time to make sure they understood everything.
- Reviewers also appreciated how easy it was to set up and manage their policy.
RSPCA Pet Insurance is the proud recipient of a 2022 ProductReview.com.au Award, winning out in the Pet Insurance category. Its great customer service and transparency helped it win an Award this year.
 | | | | |
|---|---|---|---|---|
| Category | Pet Insurance | Pet Insurance | Pet Insurance | Pet Insurance |
| Underwriter | Hollard | Hollard | Hollard | Hollard |
| Annual Benefit Limit | $11,000 | $11,000 | $11,000 | $20,000 |
| Amount of Vet Bill Covered | Up to 80% | Up to 75% | Up to 60% | Up to 80% |
| Minimum Pet Age | 8 weeks | 8 weeks | 8 weeks | 8 weeks |
| Accidental Injury Cover | Included | Included | Included | Included |
| Illness Cover | Included | Included | Included | Included |
| Routine Care Cover | Optional Extra | Not Included | Not Included | Optional Extra |
| Tick Paralysis | $1,200 | $1,000 | Included | Included |
| Emergency Boarding Fees | $1,000 (you must be the sole carer and hospitalised for 5 or more consecutive days) | $1,000 (you must be the sole carer and hospitalised for 5 or more consecutive days) | $500 | Subject to overall annual limit only |
| Lifetime Cover | Included | Included | Included | Included |
| Cooling Off Period | 30 Days | 30 Days | 30 Days | 30 Days |
| Consultation Fees | $300 | $300 | $300 | $300 |
| Cruciate Ligament Conditions | $2,600 (6 month waiting period - can be waived) | $2,600 (6 month waiting period - can be waived) | Included | Included |
| Waiting Period for Illness | 30 Days | 30 Days | 30 Days | 30 Days |
| Condition Limit | $2,000 per condition (General Accident & Illness Cover only) |
Extra Information
RSPCA Pet Insurance is a ProductReview.com.au Awards Winner for 2022
Contact info for RSPCA Pet Insurance
Great Experience and Service
This Insurance has been the Best
Excellent support
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Hi Rodney,
Read mores a delight to know about our customer's satisfaction. Kind regards, ScottIt is wonderful to know that you have taken advantage of our GapOnly Option and that your policy is suitable for your needs. Thank you for letting us know about your experience, it is alway...