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Reviews

(1,483)
(197)
(67)
(69)
(612)
  • Value for Money
    4.1 (1,497)
  • Transparency
    4.3 (1,331)
  • Customer Service
    4.3 (1,510)

Reviewer Photos & Videos

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First time purchaser

published

Policy was easy to setup
Allen was very nice and helpful, explained everything very clearly, thank you
First time purchaser, I read the reviews online it it appeared to be the best.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets-1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Jovan

JovanSydney, NSW

Great cover for my Rotty

published

Great customer service and policy was explained to me in detail I know exactly what the Rotty is covered for .its the first time I’ve got Pet insurance and there premium are very competitive.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
3 comments
Jovan
Jovan

After going through a couple of Pet insurances I believe that RSPCA insurance policy is the best available for my Rotty

Jovan
Jovan

Keeping you best friend safe and knowing that he has cover if he got sick or injured

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Julie

JulieSouth East Queensland, QLD

The sales person that called me to follow up on an online quote was very professional.

published

Yes, I thought it was good value and I only want the best for my pets particularly when there is an emergency to respond to. I think I received good service and good value.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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Pet Insurance

published

Everything was fantastic. The only thing was the lady mentioned something quickly about there being a first month free and never tracked back to it. It would of been nice to get that first month free or at least not mentioned, but nothing major.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Linda

LindaSouth East Queensland, QLD

Great level of cover for peace of mind.

published

Easy process with a call back to follow up which saved me remembering to do it. New to the company, hope I don't have to make a claim too soon.

Transparency
Customer Service
Value for Money
Claim MadeNo
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Adele

AdeleNorth West, QLD

the ultimate and best cover for everthing

published

policy was good valua and very easy to set up.Customer service excellant ,cant fault them best value for money for pet insurance i would highly recomend to anyone for their pet

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets-1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Josephine

JosephineMurray Region, NSW

This is perfect

published

Very easy to set up. Value of insurance was within my budget for me. Just signed up today, so we'll see how it goes. My dog is seeing the vet today so hopefully can make a claim.

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Josephine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Josephine
Josephine

I've only just signed up, had to take my dog to the vet. I paid the bill, can I claim on this bill.

The reviewer stated that an incentive was offered for this review

Rachael

RachaelSouthwest, VIC

Pet insurance made easy

published

I was given all details about what K was about to sign up for, including what is not covered, the lady on the phone was wonderful to deal with and not only is my dog covered incase of s emergency, but much need funds go to RSPCA. So win win, the process was easy and highly recommend them

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

The reviewer stated that an incentive was offered for this review

Awesome cover for your pets

published

I love the variety of pet insurance, very easy to set up I'm a new member and it is the best pet insurance, no I haven't claim but I look forward to making a claim with them

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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Benjamin

BenjaminSydney, NSW

Thorough and pleasant service

published

Having been recommended by a friend I have only just singed up for pet insurance with RSPCA so I can't comment to the specifics of the policy, however the service and detail throughout the sign up process was great and extremely helpful.

Transparency
Customer Service
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Robert

RobertSouth East Queensland, QLD

Great assistance

published

The lady I dealt with in relation to taking out this new insurance policy for Buddy was extremely friendly, cheerful, informative and helpful. this is a new Insurance policy which started started today

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Julie is rapped

Julie is rappedMurrumbidgee Region, NSW

  • 3 reviews

PUUURFECTONSAYS BELLA SUE ELLLA

published

Excellent service provider and great value for money I have not had pet insurance as my pets were usually too old to benefit from such an insurance. Always hold insurance

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
iulian mocanu

iulian mocanuSouth East Queensland, QLD

  • 3 reviews

Customer service through phone

published

The level of customer service provided through phone was very good. The person had patience, clear pronunciation and gave me explanations where I requested.

Transparency
Customer Service
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Jacqueline

JacquelinePerth, WA

I’m so relieved to have this cover for Jayjay.

published

I’m really happy with this outcome and it was such a pleasant exchange. It was really easy to set up and I Understood clearly the parameters. The young lady was patient, respectful and thoroughly knowledgeable.

Claim MadeNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Angel

AngelHunter Region, NSW

  • 3 reviews

Good comparison to others covering less.

published

Good comparison to others covering less.
Only just started as from midnight tonight.
Nil claims to date, but we only set it up.
I didn't have to do much to get set up.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Angel,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with cover that is suitable to your needs and of the ease in which you were able to set up your policy.
Kind regards,
Jessica

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SPFO

SPFO

  • 2 reviews

Excellent customer service!

published

I can't rate the policy just yet as I've only just signed up for it. On paper though, the product being offered looks fantastic and great value for money. We were with Woolworth pet insurance but after the first year, the monthly premium increased by over 15% (even though a NEW customer would have a better price than an existing one). So we've cancelled the policy with Woolies and signing up with RSPCA. You also get better coverage with the RSPCA policy over Woolies. RSPCA also had fantastic customer service. I spoke with Hayley on the phone and she was extremely helpful and really easy to deal with! She should be commended for her work!

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
OC Secretary

OC Secretary

  • 2 reviews

Dog necessities

published

Setting up a new policy I found some detail of Benefit to be a little sketchy. Will need the 30 day cooling off to review the policy details that we only appear to get after signing up.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Josh W.

Josh W.Goldfields, WA

Terrible customer service

published

I have had my puppy covered since he was 8 weeks old. He started vomiting and having diarrhoea. He stayed overnight and was diagnosed with gastro. Footed a $615.00 vet bill to be told I had no coverage. Try to contact them and only their sales team is working and claims is not reachable. Will have to look elsewhere for good cover.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateMarch 2020
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Josh,
I understand that our team have been in contact and your concerns are now being escalated to our Internal Disputes Resolutions Team.
Kind regards,
Alisa

Andy

AndySydney Surrounds, NSW

Excellent

published

Very professional, friendly and attentive service.

Good value for policy and simple transaction over the telephone to set up. All complete within a few minutes.

Thank you and would recommend to others.

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Christine

ChristineSouthwest, VIC

I don’t know as of yet

published

I don’t know as yet haven’t started with it yet will let u know when I have started payments the operator was very good I was very happy with the consutation

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

The reviewer stated that an incentive was offered for this review

Page 1 of 122

Questions & Answers

Innes

Innesasked

Unfortunately one of my cats passed away early yesterday morning from an accident. I have emailed to cancel her policy as calling through at the moment is quite difficult. Is this the correct procedure. Thank you. Kind regards, Michelle

1 answer
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Michelle,
I am very sorry to hear of the passing of your cat and wish to extend our sympathy to you. I will raise this with our team directly and have sent you a private message to obtain further information.
Kind regards,
Jessica

Marc C.

Marc C.asked

Corona 19. Will rspca pet insurance be helping people affected by the current global pandemic and losing jobs to keep cover or defer premiums?

1 answer
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Marc,
Thank you for reaching out, we appreciate the concerns you have raised. If you would you like to discuss your policy, and any financial hardships which you may be experiencing, please reach out to us via email to rspca@petsure.com.au
Alternatively, if you would like to provide your full name and policy details, I can arrange for one of our team members to reach out and discuss your policy with you.
Kind regards,
Alisa

Teresa

Teresaasked

Ultimate Accident & Illness Cover

I've had ultimate accident and illness cover since my dog was a puppy and have never made a claim he is now 2 yrs old and he has started to have a hacking cough every couple of hours he is up to date with all his needles and tablets my question is if it is kennel cough or similar is he covered by his pet insurance

1 answer
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Teresa,
Thank you for reaching out with your query. Vet expenses attributable to or resulting from treatment of the following irrespective of whether your dog was vaccinated or not; including infectious canine hepatitis (canine adenovirus), parvovirus, canine distemper, parainfluenza, canine influenza and all forms of kennel cough are not covered under your policy. However, if you would like to discuss this further with our team please send us a private message noting your policy details
Kind regards,
Alisa

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