RT Edwards

Scammers worse than motor finance wizard scammers – I went through in 2019 was told over the phone that I was getting a loan what I spend is what I pay pushed into a shop forced through the process rushed us through paperwork as fast as possible at the better home living store in Footscray (Skipped over the clause that stated what I was told I was getting and what I am actually getting we're not… Read more

going to match up and its to bad) loaned 1400.00 have paid back 3000.00 for items that packed in within the first 12 months called found out they lied that they wanted more money clearly I disagreed now they have put a listing on my credit file it’s says I owe $540 but I called today and was told it’s $680 I have contacted legal help and suggest everyone here that has been scammed does the same time for a class action against inrent /snaffle/radio rentals they are all connected

got taken to the cleaners – Bought a Laptop $3000 and ended up paying over $12.000 with the option to upgrade ,when you upgrade you have to sign anew contract. no thank you .and i hope the good karma will come back to bite them in the ... Show details

Inrent: dodgey, lies, thieves - avoid at all costs! – Over 4 years ago, we purchased furniture through Fantastic Furniture, under the precedent that we were paying off this furniture through inRent, and at the conclusion of the term - 4 years - we would have paid it off and legally owned the property, with a small pay out figure of whatever is outstanding. Our experience has been one from HELL. In 4… Read more

years, we have NEVER been given a pay out summary, after calling and verbally asking for one, to just be told "we will send it out in the next 48 hours" - never receiving it, and secondly putting it in writing and again, never getting a response.

It is only now, after 4 years, and threats to contact Consumer Affairs Victoria for withholding information, that they have given us a pay out figure. Now, since December 2018, this pay out figure has been changing MONTHLY. We have been recording down ALL our verbal correspondence with these people, and our payments, as each time we have rung, we get the "I'm not sure who told you that amount but it's this..." fiasco. Their communication within themselves as a company, and most importantly, with their consumer is PATHETIC.

I can not cope with this place anymore. We are in the processing of paying out our account to just get rid of this nightmare, for the figures to again be changing - Within 4 days of speaking to them, and getting it all in writing, including names of operators.

We are contacting Consumer Affairs immediately after writing this if they do not hold themselves to their WRITTEN word!

As young adults when we first purchased our package, if we were told of what this actually would entail, we would've rather preferred to have NO furniture than pay an insipid company DOUBLE the price and put up with their garbage and all these fees slapped on top.

In summary, you are simply just 'renting' the goods, paying double what the retail cost is, and even so you still are forced to pay out an extraordinary pay out amount ON TOP of all your repayments.

Avoid at all costs, and do not be reeled in by furniture outlets to use *any* finance company, such as in rent / walker stores pty / rt edwards

FROM START TO FINISH THE BEST EXPERIENCE – I am beyond impressed with the quality of not only the products but the service as well. From the moment I walked into the store I was welcomed. I felt unrushed and like I was able to make my own decisions. I am only young (18) and was treated with the respect of any other adult. Nothing was dumbed down and store managers Michael and Ben were… Read more

simply amazing, a lot more stores need to take note from these guys on how management should work. I am so lucky to have caught them both in store. I left with a rare feeling of complete confidence in my purchase. My brand spanking new couch and fridge were delivered today by Michael and Tyson. Their services were outstanding. They were kind and cheery for 8am and were prompt in their task. They communicated with us and between each other amazingly and set everything up like true pros. I will DEFINITELY be going back to RT Edwards after this experience I’d be stupid not to and I’d recommend them to anyone and everyone.

Renting 3yrs up now – Help! Old heavy washing machine finally broke down after 10years and one small service. Mrs says but 'we're broke just paid the mortgage and rego, what do we do?' Dada! no prob babe, RT Edwards of course. We went in and got signed up quick n easy when you know what you want. Even if we were rich that week, I think we would probably still done it,… Read more

talk her into it, not always easy, not stupid cupid. We liked the idea of renting for a change as they fix anything that goes wrong whenever and give you [an older] replacement machine in the interim (still works). Monthly charge, only around $38, not bad, didn't really miss it.

After a year had the front electronics window fixed/replaced. Been going ever since, starting to get a little rust on the side from where you put the soap in, but just sanded and painted it for a few dollars. We just had to read the manual properly, like hold down the play button to stop the machine in progress. Door got jammed once and they fixed it, no problem, as I didn't want to break anything. If it was mine, It would have cost a bit to call out a service technician to fix and replace any parts, that's the peace of mind we pay for (smiling Mrs.. and now me). Takes a week or two depending on the problem/parts I guess. It's great when you don't have to pay to get it fixed, smiles all 'round.

Found out later, yep it's cheaper in the long run to buy on credit from places like the Good Guys. But when you're not working at the minute and need something right away, who you gonna call? Yep RT Edwards, come on down! Didn't want a used/second hand machine when you can get a new one. So, can't really complain... We forgot to pay the monthly payment a couple of times and got charged $40 as it went over 7days, der. Not even bothering to get the calculator out anymore.

So, fast forward, we can purchase it now (3yrs) quite cheap around $80 or keep renting it. Similar price for the Beko dryer. Things were cheaper 3yrs ago though and now they have rent to keep. I guess we'll probably buy it, otherwise keep paying for peace of mind, or take the option of upgrading. Well, that might/would happen if it didn't work anymore; depends how much cash is in the bank at the time.

Oh, last thing, always got through to customer service, sometimes busy, but they honoured their agreements continuously, as we did ours, now we are VIPs, thanks RT Edwards and InRent, my kids clothes are always fresh and dry and my Mrs has never complained about that department. We bought the clothes dryer ages ago when the buy period came up, has never let us down, still looks new and running well. Mrs always cleans it out. Can even use the heat hose for drying hair, funny that, at least it doesn't burn my daughters hair. Don't like hair dryers in the bathroom. We hang the hose vent next to the back door so the heat goes outside.

Rule of thumb, do your homework so you don't make a mistake or feel you got ripped off. We paid a bit more, but we were fine as we didn't over commit on our budget, and hey! we made it this far doin' fine; hope that helps.

May 9th 2018 Update: Panasonic 3.5Kw Cool 4.9Kw Heat

Brand: Panasonic Econavi Aircon 3.5Kw Cool 4.9Kw Heat

Cost: $1099 (2014) Rental $58 all up per month including paper fee

Cost of installation paid $600 by Professional Service

Purchased this aircon from RT Edwards over 4yrs now. All I do is clean it regular, and still works fine. A few times it sounded funny, so I turned it off for a while then back on again. So, don't go pushing the on/off button on too quickly or too many times, and don't let the kids play with the damn thing. I blew electrics in the older type 5yrs ago doing that. But I changed to the inverters as they are better and run cheaper. The addition of the aircon costs around $50 per quarter for electricity, not too bad, although energy prices are starting to creep up. Last summer was a scorcher and it had to work hard in my small average room size. Mrs has her own room too, I'm a bit noisy. Lucky I didn't get a smaller one cause I can turn this one down nice and quite. On full blast it can get a bit noisy, so I have to turn up the television to compete. Just cool up then turn down to keep the temp stable; e.g. sitting on 22 or 23.

It's so awesome to have a good nights sleep and feel refreshed in the morning, unless you have sleep apnea, then catch up with some sleep or a nap sitting upright on a single couch. I usually cool up at 19 then turn it up to 21, then 23. It has automatic built in. At night I aim the air away to the side and turn it down if its bearable as it can give you a blocked nose being too cold while your sleeping. It faces the door down the hallway, and I have another facing each other. Sometimes my windows fog up when I forget and fall asleep, I never noticed as I have a blind to block out the sun also. So, I have a nice warm quilt in the winter. I have never had to contact RT Edwards about this product as it is an excellent product and doesn't misbehave like some people I know. Unfortunately, I can't tell you about service difficulties with this product because it is so good. Thanks Panasonic. I bought this one because my brother has one (7.1Kw) and I sit under it all the time when I go over his place.

The thing about renting is that it may cost more but if you need to a repair it, they do it all for you. We do have a rented side by side fridge and washing machine made by Beko from RT Edwards though. They have lasted too, only the washer went in twice for repairs (2015 and 2017) saved on new electronics and jammed door. The fridge got fixed twice (2015 a relay, noisy), tradesman came around. Second time it went in 2017 to their maintenance dept, a noisy relay again and not cooling properly in the heat of last summer. Saved on repairs and parts plus still renting. However, tradies get work and we always receive excellent customer service, pickups and deliveries, plus replacements during the time they were away. The only downfall is that I think their insurance does not replace items when someone else damages them.

So, yes, its cheaper in the long run to buy outfight if you have the dosh or can get it, then get them insured under a household contents policy, which is additional per month. So, you've got, purchase price, electricity and insurance costs involved. Make sure you keep up to date with payments or it will cost you for late fees. So in the Sunshine State I just suck it up, pay up and shut up and forget about it, but that's me lol, I don't wanna talk about the price or scan all details here. All good, they helped me out when I needed it, just enjoying the extra year we signed up. Can buyout or at end for cheap under a hundred bucks I think, or keep renting, too easy. Rentals are near the same plus I think its rent to keep now. Thanks Panasonic & RT Edwards. Hope the info is helpful.

I can't live without my 14kg washing machine – It was very easy to find and the staff were very helpful with there imformation and it is vey also easy to use and I am very satisfied with this product . Show details

100% satisfaction - TWICE! – Amazing value at end of year sales with second item half price. I've done this twice, with a fridge/washing machine then a Dyson vacuum/portable air-conditioner. The savings were immense and delivery was punctual and easy. Show details

Great service – Bought a great fridge for a good price, impressed with the sales people but most of all, the delivery service !!! They had a very busy day but was so pleased that they could remove an overhead cupboard for me. Thanks a lot GRAHAM and TIAKI !!

Liars. Scammers. Don't fall for this rip off they will keep you forever in debt. They should be sued! – Lied in person.. contract says "nothing we say verbally is binding" still paying off a laptop which is costing me 4 times it's original price Show details

Zero rating for these crooks a liars – We were told some items that comes along with the rental appliance that we are applying for to rent are for free ,and also no interest for some appliance we got from them but we are still paying $6,000 worth of goods end up paying $18,000 more tripple the original price total rip-off peofessional liars swindlers … hope Karma will pay it off not… Read more

with us but with God ..was hoping for zero star but not able to do it . So one star is more not deserving any star at all

Ride on mower – Upgraded my small masport mower to a masport ride on mower Nothing but problems with it, even though it's brand new at time of purchase Complained and asked to return it but they don't want a bar of it 2600k is price but I've paid 3 times that for a colourful paper weight Don't waste your money with these clowns they are feral and worst than pawnbrokers  Show details

Second hand fridge $700 told 2yrs it's over 3yrs and $2000 dollars interest rip off – Second hand fridge pay new prices and lied too as well thumbs down to R T Edwards no wonder closed Show details

NEVER RENT -cost me $10,880 for laptops x2 – They don’t explain to you - it’s false advertising as my 2 x kids laptops $40.10 per week ends up costing me $10,800 AND I CANT KEEP THEM!!! Beware!!! Also when you ask her to explain it to you clearly SHE HUNG UP Show details

They don't explain properly – When signing up, I was told rent to keep, after break down issues, I find out it's rent to upgrade, so Im paying for something I cant keep and if I want to keep it, I have to pay out 2500, after paying for over a year and half, so what started out to be $1000, purchase is now going to cost $3500 maybe more, go figure, and if I want to break the… Read more

contract , Im informed I'll have to pay out more money, she said it could be twice the amount. I'll never do this again.

Do not rent from – ABSOLUTELY DISGUSTING HOW THEY TREAT THEIR CUSTOMERS. They are an absolute rip off. Have had nothing but problems with them and ‘ InRent’ Can’t communicate with their customers properly what so ever. Would not recommend what so ever. Show details

INRENT- RT EDWARDS - Do not rent from these people !!!! - 1 STAR 2020 – Most disguting rip off mob iv ever delt with - who ever has bought the company from these guys is a waste of time and effort . sucks to be you . but i will not ever rent thru inrent - walkerstores ever again - most over priced gear for pcs which i should not of paid 8k for an i7 what a bloody joke . they can gladly take it back as its collecting… Read more

dust and out dated !!!!! . the graphics card died in it after 2yrs of owning it warrenty will not replace worn out items on pc what LIES !!!!. go with AFTERPAY OR OPENPAY do not rent/buy from these idiots !!!.

Don’t do it – Rented to buy a MacBooks air worth less than $1500 ended up paying $4500 for it over 3 years and had to buy it at the end for $494. The staff on phone really know how to make you feel like it’s a good deal but it’s a trick to rip poor people off.

Absolutely disgusting ripoff InRent – Have been renting a5.5kg washing machine through inRent for 4 years our contract finished after 3 years but have still been renting it . In total we have paid $1800 dollars for a $400 washing machine. Rang up for a payout figure and they still want another $106. Never again. Show details

Inrent / walker Stores – Purchased a lounge through Inrent / walker Stores in 2016 big mistake not only am I paying 3 times what it is worth I was tricked into believing it was for two years turn out it is for 4. Over Xmas I forgot to make a payment due to my wages going in late and the craziness it became 7 days late. They have now charged me a late fee of 69.00 and sent… Read more

me a threatening, bullying letter saying they are taking legal action and reposing the items. Stay away From this company time they where made to be held responsible for their lying nasty tactics. Zip and Afterpay are the way to go lower repayments and no Ridiculous fee’s.

Riiip off !! – These guys are the biggest bunch of thieves god put wind into they will say and do what they have to get you to sign the dotted line. These are the sort of people who would rob their own grandmother avoid avoid avoid Show details

Disgusting customer service! – Every single person I have spoken to has been disgustingly rude! Worst customer service ever bunch of old bitter ladies that clearly dont want to help you or be there! Need to have a look at hiring new people that take pride in Their job because I have spoken to plenty of workers there and they are all grumpy rude and not helpful in the slightest… Read more

bit!

When I had my goods dropped off the delivery guys were useless and said it was to hard to get in the house so they left it out the front. Worst workers ever cant believe these people get paid to be so useless!

Pathetic Service – Brought a TV from a store 2 1/2 years ago. The TV had to be repaired 3 times. After the 3rd time they said we could get a new Tv. They made us do a new contract but I found out afterwards that we will end up paying $12000 for it. This high way robbery. The whole thing was not explained to us properly.

Dropped off my TV with no power cord or remote – Absolutely disgusted with the procedure, just left tv in the garage no fone calls or paperwork, there was an adult home at the time but did not ask to speak with him, no power cord or remote, thanks guys, very disappointed & will never buy anything through you again Show details

Walker Stores Pty Ltd … in Lease – Never ever finance, rent, lease, hire, or buy anything through this company. I regretfully did but at least I might save you if your reading this. Long story shortened... The deal I agreed too was not the deal I got... I give them one star because no stars is not available to select.

Have Bought a Ex Rental washing machine doesn't work – Have Bought a Ex Rental washing machine doesn't work and been trying for 2 days to get through the service number 2 hours Wasted rang store of Purchase and they stated they would send a email to service area to contact me didn't happen looked on line for another number and MessageBank says open at 8.30 am not true still not open at 8.45am false advertising all l want is the item I purchased to be fixed Dam Cranky Show details

InRent scam – When purchasing a lounge from Fantastic Furniture, which we had the cash for, we were offered the InRent payment method. My wife had no credit rating and we were told when the amount paid matched the value, contact InRent and you’ll be able to buy the lounge for a small amount. This was not the case. They want $1200. But if we keep paying the amounts payable it will be more that double. Show details

Best news everyone – What wonderful news , after all their lies, cheating and ripping people off , a firm that is rotten from the core to the top , they have gone under , Don’t ever have to deal with these dodgy people again . Finishing up in June . Yeahhhhhh . Go Harvey Norman Show details

Fair to deal with, would have appreciated a receipt...for the additional outright purchase – Had a faulty product. A Heller Wine/Bar fridge and returned it for full refund. This was handled capably and professionally, as expected. The refund was applied to a further outright purchase of a 155L Kelvinator fridge that was somewhat damaged with 8 minor dents, for which I received $50 off an admittedly cheap purchase. I did ask for receipt… Read more

and was advised I was in the system now regarding any warranty issues over the next two years....nil receipt other than an eftpos transaction record, ($149 plus the prior $250.75) very concerning. I have never had nil receipt by a retail outlet in 40 years. To be followed up. Stay posted.