Ry.com.au

I always receive exceptional customer service here! The team is so knowledgeable and helpful with great advice, and they offer a fantastic range of Dermalogica products at affordable prices. Highly recommend!

I live in New Zealand and have been purchasing products from this Company for a few years now. I have always had excellent service and any problem with stock dealt with in a very professional and friendly way....I have no hesitation in recommending Lookfantastic..

Ok, so I recently gave a 1 star review HOWEVER, after my review (quite some time after tbh), they messaged me to say they were undergoing new management & were back to being based in Australia. After some contemplation & reservation, I cautiously considered placing an order to "test the waters" so to speak. Much to my amazement I received an… Read more

instant order confirmation, followed by tracking details. My order arrived within 2 business days in perfect condition. I am so pleased I took the risk & gave RY the benefit of the doubt. I love my new foundation & can now confidently write a positive review. Thankyou!!

Great company! – I have ordered from Ry many times. Great range of products. There are regular sales and often free gifts are included with the order. Ry has the fasted dispatch I have experienced compared to any other online shopping I have experienced. Show reply

I ordered 3 items that were listed as in stock but only 2 were sent - no mention of missing item. I tried to call and email but they don’t reply. I paid extra for prompt delivery as I ordered for a holiday. A standard automated reply comes back from emails saying someone will contact me shortly but nothing happens. Not good customer service, I will not be ordering from them again Show details

Terrible business. Terrible service – Don’t but from them!!!! They never delivered my order. I reached out to them and they told me the parcel was lost but they never bothered notifying me until I contacted them. I HAD to reach out after waiting for 2 weeks. I let them replace the order and waited another 2 weeks, same thing happened again! I reached out to them again and they told… Read more

me the same thing. It’s Xmas period and I have several parcels arriving from different stores. If I had forgotten about this purchase and not contacted the seller, they would have taken my money and not supplied anything.

Unhelpful company – Do not buy from this company i bought glam palm hair straighteners 306 dollars and they drag on my hair. They were fine to start , and now they are not working propery . so I have basically thrown away this money. I will be taken this up with ACCC . PLEASE DO NOT BUY ANY PRODUCT S FROM THIS COMPANY THEY HAVE 0 INTERST IN HELPING YOU

Never received my order – Still waiting for an order I placed a week ago. There have been no shipping updates and I doubt they have even sent my order out yet. I will be disputing the charge with my bank because this just isn’t right. Their website used to be reputable but it is clear they no longer care about the customers. I have been a customer of RY since the days they… Read more

were a salon/shop in the Gold Coast and their online store did not exist, well not anymore. Do yourself a favour and purchase from literally any other of the 100’s of online hair/beauty stores - they will actually send you your order.

Disconcerting that RY.com would dictate how a customer can pay and alter the payment method – I selected a number of products and proceeded to checkout, intending to use my PayPal account for payment. I was under the impression that I could avail of the 4 X installment payment option that PayPal offers to its customers. However, to my surprise, the full payment was taken from my PayPal account instead. Upon contacting your customer… Read more

service, I was informed that the 4 X installment payment option is only available to Klarna and Afterpay customers. I find this quite perplexing and frankly, unfair. As a customer, I believe I should have the freedom to choose my preferred payment method and the terms that come with it, especially when these options are made available by the payment institution itself.

It is disconcerting that RY.com would dictate how a customer can pay and alter the payment method offered by another institution, in this case, PayPal. This experience has left me feeling frustrated and disappointed.

I believe that all customers should have the right to choose their preferred payment method and the associated terms without interference.

Worse customer service I’ve ever experienced – Do not buy from this company. The worst customer service I have ever experienced. Purchased an expensive hair straighter $270, returned unopened item as it was no longer needed. It has been 4 weeks and I keep getting told there warehouse is processing the return. I sent the item as advised with tracking and signature required , it has been signed… Read more

for and received by there warehouse but I still get the run around about my return . I am contacting the ombudsmen.

Dishonest – It is my own fault really. I don't think I have ever had anything work out with these guys. Then I forget how terrible they are and order again a year later and go through the cycle again. I waited 2 weeks for my order this time and when I reached out to find out where it was, they advised that the warehouse had been unable to dispatch my order.… Read more

They had not told me, they hadn't refunded me, they were not going to do anything until I reached out. They have said they will send a replacement but I still don't have a shipping number and they are in no hurry. If they can, they will screw you around so much that you just walk away and let them keep your money.

Terrible customer service. Not providing agreed refunds – Terrible customer service. Avoid! Order an item and a separate attachment for that item. It broke with a few weeks. It was under warranty. They agreed to refund. I sent the item and attachment back. They refunded the item but not the attachment. They ignore messages and just tell me they are checking with customer service or the warehouse but then never get back to you. It’s been two months.

ABHORRENT CUSTOMER SERVICE – DO NOT SHOP HERE .... purchased Blow Dryer in October, it was faulty returned it for a refund and in their wisdom they replaced it. I had already purchased a new Blow Dryer locally as I needed to continue working. We are now in March and have been told many many times the refund will come within 5 - 10 working days. They lie to you, they cut you off. THIS COMPANY IS A SHAM Show details

DO NOT SHOP HERE, FIND AN HONEST REPUTABLE SITE INSTEAD!!!! – Absolutely useless company!! I placed an order during a sale and processed the payment through PayPal only for the order not register with them after PP returned to their page. I emailed over 20 times back and forth trying to find out what was going on. I couldn't cancel the PP payment because it was pending waiting for RY. PP finally cancelled… Read more

the payment after 4 days and RY said why didn't you place another order if you didn't get an invoice email.... I explained I didn't want to be charged for a non existent order as my bank and PP already showed the amount was pending. They just kept saying we are waiting to hear from finance, of we are busy and we need to go through logs, always a random excuse, but after PP cancelled the "lost" order payment I did try again but RY would not let the exact order price be used and all items had to be at full price again. I placed order again anyway and the same thing happened again. Took money and said there was no order. I have my bank statement and PP statement to show and provided RY with everything but it was back and forth with nonsense. DO NOR PURCHASE FROM RY or their alternative business name/ website.

The worst customer service – As you can see from other reviews, RY used to be great! I've been shopping with them since 2018, usually once a month. They used to ship items super fast, and they always had great deals. Unfortunately, they've really gone downhill. I placed an order 4 weeks ago, back in December. 1.5 weeks later it hadn't shipped - there were some public… Read more

holidays in there, maybe staff were on leave, no big deal - but I followed up to see if there was an out of stock item delaying my order. They said they raised it with their support team and I'd hear something in 3-5 days. I didn't hear anything. One item was eventually refunded but it still hadn't shipped. I followed up again 8 days later and was told my order had been placed on hold and had to be manually dispatched? Weird, but ok. They said they'd try to get it done within 48 hours but it could take 3-5 business days.

5 business days later, I contacted them again. I got a copy and paste response saying I'd get an email when my order shipped. I asked for a refund. I got another copy and paste response saying I'd get an email when my order shipped. I had to ask for a refund 3 times before someone agreed to give me a refund - except they still haven't refunded me. It's been over 4 weeks since my order, I ran out of these items and had to buy them elsewhere! I just want my money back. And I won't be shopping with them again - buy from someone else, the discounts aren't worth it.

Returning faulty product NIGHTMARE – I have a faulty Foreo ($200+) product I am trying to return. I thought RY was an Aussie company yet initially they sent me a return form stating "UK returns" with no address. When asked for an address it took me sending a follow up a week later to get a response which was in the UK. I tried to query this because that felt wrong, I asked about the… Read more

Melbourne address on the website or if they could send me a reply paid postage so it would be correct. They only reply saying I have to pay and to provide them proof of payment.. no clarification of address. I asked again (actually I had to ask twice because they repeated that response, its like talking to AI honestly) and sent both a UK and Melb address and asked, very directly which one to use.. they replied saying I could use either but it's better to use the one on my account. WHAT does that even mean?! There is nothing on my account that stipulates where to send this to, other then my home address. It honestly feels like they are just trying to delay a return. It has been since the 16th of Dec that I first had to enquire about the missing address on the form and it's now the 3rd of Jan. I appreciate the holidays delaying responses but it shouldn't be this hard to return something or get a straight answer that doesn’t sound like a computer made it up.

Wrong item sent, ridiculous attempt to correct error – I received the wrong product, and instead of promptly addressing their mistake by sending a replacement, they insist on me returning the product first, even asking me to tell THEM how much shipping will cost, ridiculous. Given my current personal circumstances & holiday period, an immediate return is not feasible. Their emphasis on stock… Read more

management over correcting the error is appalling behaviour. I believe rectifying the mistake with replacement or refund first and then working with me to coordinate the return should be their focus but unfortunately, it appears everything is dictated solely by their terms in this case which isn’t with the customer in mind.

Won’t use this company again – I made a purchase which I wanted to then add to so that I spent enough to be entitled to free shipping. They couldn’t change my order which was fair enough, I was prepared to accept that I should have read the website properly. But then they offered me a $5 refund in good faith. Ok, so that’s not a lot, I appreciate that, but I have been waiting… Read more

to see if the refund would actually come through considering it was offered to me apparently ‘in good faith’. Nope, the refund was never received and now that I’ve chased it up, RY has changed it to a store credit. I don’t really care about the money, but it is very apparent that this company is not going to put the refund through. I won’t be using them again, and would recommend other buyers avoid them as well. They are not good for their word and mislead customers. I wish I had read the other reviews on here before I had anything to do with them, lesson learnt.

Do yourself a favour - buy the product somewhere else – I purchased a GHD Gold Giftpack from this company which turned out to be faulty (484056952) I returned the product for a refund and can see via tracking that is was delivered. The company is now giving me a major runaround via all channels to avoid returning the money. They say ‘let me check with the warehouse and update you in 48hours’ then you… Read more

never hear from them again. They constantly ask for the same details over and over when you email or message for them. Have never experienced such disorganisation and dishonesty from a company. If you are comparing sites for your purchase, believe me, choose the other one!!! I’ve shopped at others like Adore, Mecca and the product and service is way way better. Please don’t buy from ry.com.au, I have so much regret!

Don't Order From Them – Terrible customer service. Spent $160+ on a Black Friday and received an email that one of the products was delayed. That's fine, I get it. The issue was that the product would now not arrive until Christmas where I would no longer be at the delivery address to collect (this present is also a Christmas present, so that's ruined). I called customer… Read more

service to see if I could update the delivery address for this one product as everything else had been delivered weeks earlier, but was told they couldn't do that. The only option was a refund and then to repurchase the product at full price. I originally purchased this on sale during Black Friday, so repurchasing meant I would have to pay full price + shipping costs, putting an originally $40 product at now $55. I took my refund because that was literally the only choice I had. I even asked if they could provide a discount to cover the additional $15, but they said no. Will never shop with RY again, which is a shame because they were my go-to for haircare and skincare.

Extremely slow delivery or Scam – So I ordered a Keratin shampoo and a Hair mask to NZ, right after the payment, I received an email stating that my order will be delivered by 6th December. Upon checking the status of the order it was still in AUS. I called up the customer care znd was told that the order will be updated in 24 hours ND yet nothing has changed. I am wondering if this website is a Scam or legit?

Still jot received order – So i have tried to contact RY but now i can see from all these below reviews that im probably wasting my time. Please issue a refund immediately for order number 540031043 or i will b listing this with my bank as a fraudulent transaction and they can investigate this company.

A stressful experience! – I regret not reading these reviews before purchasing from this website. There are such great companies out there like Adore Beauty, Mecca and Sephora selling the same products, there is no need to deal with this company. Two weeks of waiting I got a refund saying a conditioner was out of stock and received a refund. That’s fine, it happens. Yet,… Read more

Everyday for nearly three weeks I’ve been receiving email notifications that my order will be delivered and then later in the day “sorry your order has been delayed”. Costumer service is difficult to get in contact with and then I receive a generic, unhelpful response akin to “it will be followed uu with the warehouse” or “wait 72 hours”. I’m to the point where I just want a refund so I can purchase my now required products elsewhere however that doesn’t even seem possible. This has been a pricey, yet valuable lesson to investigate companies before making purchases and to support those fantastic companies that do care about making customer service a priority.