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Ry.com.au

Ry.com.au

3.6 from 1,017 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (496)
  • Return Claim MadeYes (40) · No (472)
  • Shipping
    4.7 (420)
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Coadi

CoadiSouth-East, TAS

I love everything about this website; prices, products and customer service.

published

I found it very easy to find what I was looking for on this website as well as finding similar products. Everything I've bought has been perfect. Definitely a site I will continue to purchase from regularly. I was amazed at how fast shipping is too.

Product Quality
Shipping
Return Claim MadeNo
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Kit

KitSouth-Eastern Region, NSW

  • 3 reviews

Quick postage

published

Great range of products, good pricing and quick to post. Free postage helps greatly and doesn't put up the price of the products.

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  • Verified

Love this site

published

Easy to find products I came on here to look for as well as find new products. Love that you can search for men’s stuff for gifts etc. always good deal and all the products I’ve received have been exactly what was described.

Product Quality
Return Claim MadeNo
Date PurchasedApril 2021
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Melissa

Melissa Greater Melbourne (Metropolitan), VIC

CHEAPER PRODUCTS

published

Much cheaper than other stores easy to find online and over night im impressed .

Products are great lots to choose from and i check the site daily for specials

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Jane

JaneGreater Melbourne (Outer), VIC

Excellent customer service

published

Five stars all the way, very good to deal with. Great range of products too and easy to navigate their site.

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Lily Rose D.

Lily Rose D.Greater Melbourne (Inner), VIC

Free fast shipping

published

They always have fast and free shipping and often have great specials to take advantage of. Can get all my essentials here

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M'Lanie E.

M'Lanie E.Greater Melbourne (Inner), VIC

  • Verified

I love shopping with RY

published

So many great brands to shop. Super fast shipping. So much easier to shop online. Have loved every product I’ve purchased!

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DeDe

DeDe

  • 2 reviews

Good reliable company

published

This is a very good company to buy products from. They have a vast range to choose from. Very easy to navigate their web site to find what you want. Good quality products & fast delivery.

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Fantastic , love it

published

So easy to find what I wanted , great price and lots to
Choose from , from hair care to skin care .very happy with what I bought

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Pia

PiaSouth East Queensland, QLD

Best hair product.

published

Easy to find what I need, the product is great. The prices are a lot cheaper than anywhere else and the delivery is super fast.

Product Quality
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Return Claim MadeNo
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Hugo

Hugo

  • 6 reviews
  • 8 likes

Excellent and consistent

published

I've been buying haircare, skincare, makeup, and some gifts from RY for years. They never disappoint. The deliveries are consistently fast and efficient, packaged safely and securely, the stock is excellent, and the customer service is great. I highly recommend them.

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Great range and very fast delivery

published

Super fast delivery, products are always delivered by the next day. Wide range of products and they always have great specials.

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Happy Customer

Happy Customer Greater Melbourne (Metropolitan), VIC

Great product range and fast delivery

published

ry has a great range of products which are often heavily discounted. Their delivery is really fast which is an added bonus

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Bad product design

published

I recently purchased some Silver Bullet 50mm rollers and a heat pod. Unfortunately, the clips that came with the rollers barely fitted around the rollers before I used them with hair in them. I believe this is a product fault as the rollers wouldn't stay in my hair. I have been using rollers for many years and I am well aware of how to use them. I contacted the customer service team and was told this was a personal preference not a product fault, even though the rollers wouldn't stay in my hair. I have been purchasing from RY for many years, but this is the last time I will be purchasing from them. I am very disappointed with their response.

Product Quality
Incentivised ReviewNo
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4 comments
Ry.com.au
MattyRy.com.au
Michelle
Michelle

Hi Matt,

Thank you for your message. My order number was 284169434.
Michelle 0410 745614

Ry.com.au
MattyRy.com.au
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Christine V.

Christine V.South East Queensland, QLD

Happy shopper

published

Very happy with product range plus great specials.
I tried a new product that I haven’t tried before very reasonable price and great result.

Product Quality
Return Claim MadeNo
Date PurchasedMarch 2021
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CoralieR

CoralieRSydney, NSW

  • 2 reviews

Product arrived quickly - don’t believe these negative reviews

published

I was a little worried after reading these reviews but my order came within 3 days and it was a good price too. I’d definitely order again.

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Retired

RetiredHunter Region, NSW

  • 3 reviews
  • 1 like

A godsend.

published

Have this site very easy to use. Very quick turnaround for orders. Very good prices & deals. I am 65 & found it easy

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GKB

GKBNorth-West & West coast, TAS

  • 3 reviews

Excellent product and service

published

Fantastic experience with RY great prices for an expensive product (Olaplex) and really witticisms delivery....will definitely be back for refills and forgot to mention the free shipping!

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Susan

SusanIllawarra, NSW

Check the small print before you order

published

Despite telling me they were unable to fulfil the free promotional gift offered with my purchase, they were still offering the same deal a week later

Incentivised ReviewNo
Date PurchasedApril 2021
1 comment
Ry.com.au
MattyRy.com.au
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Fast and reliable!

published

Packages always come ahead of time. Always get what i ordered and love the variety on the website. I tried a new product from Alpha H and so happy i did.

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Return Claim MadeNo
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Page 1 of 51

Questions & Answers

Alana K

Alana Kasked

My order says it’s been delivered but it hasn’t been
On Aus Post website it says delivered to Altona Vic?

Tracking Number: 33EJK137150201000960809
Order Number: 257588497

Most recent update
Delivered
ALTONA VIC

No replies to online enquiry through website or Facebook, also tried emailing service and it bounced back, tried the feedback email which directed me to enquire through the website, the live chat has been disabled and the phone number goes to voicemail also directing me to the website.

HELP PLEASSSEEE

1 answer
Ry.com.au
MattyRy.com.au

Thanks for the review, Alana.

I am sorry to hear of this issue, I can see the Customer Service Team has resolved this issue for you.

Kind regards,
Matt

Sue O.

Sue O.asked

Just looked at my credit card $240.21 went out of my account to you.
Can you please tell me what it was that I bought??
Reference992509

6 answers
Lana
Lana

Woww how could happen you should asking to CS
Never purchased that kind totals
Must be big mistake

Ry.com.au
MattyRy.com.au

Thanks for the review, Sue.

This is not a reference number I am aware of sorry. Your order number should begin with a 2, can you please message me back with this and I can advise further?

Cheers,
Matt

Sue O.
Sue O.

That is the only reference number which is on my credit card about this payment. See below.

to WWW.RY.COM WWW.RY.COM.AU GBR – $240.21
TypeMoney Out (Credit Card)
Date of Transaction 24 Sep 2020 (Thu)
Date processed25 Sep 2020 (Fri)
FromAirpoints Mastercard
**** **** **** 3477
To
WWW.RY.COM WWW.RY.COM.AU GBR
Card Used
**** **** **** 3477. $240.21
Interest rate20.95%
PlanPURCHASES
Reference992509

Nithya P.

Nithya P.asked

I ordered 4 boxes and only received 3 until now of the iluminage youth activator contouring serum

1 answer
Ry.com.au
MattyRy.com.au

Thanks for contacting us, Nithya.

I am sorry to hear this, can you please message us via your account and we can advise further?

Cheers,
Matt

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