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Ryda.com
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Very disappointed
After a month still haven't received the item i paid for Ryda wont answer my messages I have asked for a refund but have had no communication from them
1 comment
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RodPerth, WA
- 4 reviews
Excellent product
My purchase arrived today in perfect condition as ordered. Thank you for your help and great price. Highly recommended as great suppliers.
1 comment
Steve O.Ryda.com
Hi Rod. Happy New Year and thank you for the feedback. We look forward to assisting you with any of your future needs. Thanks again.
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- 2 reviews
Excellent service. Can't fault it.
I can't believe the fantastic service from Ryda. I ordered a pair of Pioneer speakers around lunchtime on Wednesday 30/12/20 and they were waiting for me at the post office on Thursday 31/12/20. Thankyou for your quick service. I'll definitely be recommending you to others.
1 comment
Steve O.Ryda.com
Hi Andrew. Thanks for the feedback and we hope your new Pioneer speakers are exactly what you wanted. We aim to get our orders out as quickly as possible and Aussie Post has delivered on time. Thank y... Read more
ou for your feedback and we thank you for your feedback. Welcome to Ryda.Similar opinion? Write a review on ProductReview.com.au!
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AndiaSydney
- 2 reviews
- 2 likes
A delight to do business with!
I only just recently discovered Ryda, after extensive research for a new camera. Not only did I find the camera I wanted, at an already reduced price at the Ryda store, but they were also more than happy to price-match with one of the other stores that had the camera at a slightly lower price. My emails to Ryda were answered almost immediately by Dave from the get-go, with more than enough information, including some pointers I was not aware of and which I greatly appreciated. I visited the Petersham store just before Christmas and was served b...Read more
y Chris, who was not only a delight to speak with, but also very patient and quite informative. A seamless transaction through and through, and I feel very fortunate to have found you guys. While in-store, I also placed my next order, which Chris processed while I was there. The camera, which I bought as a gift, came with all appropriate extras (including warranty valid for Australia; very important as, you may find the same product elsewhere, BUT, you won't get a valid warranty with it! Dave pointed this out to me in one of the first emails, and which I was not aware of and I'm grateful for!). I'll finish by saying that, having worked in and dealt with marketing, as a consultant, with all different kinds of businesses over the years, big and small, it was not only reassuring to have come across the Ryda business, it was also truly a breath of fresh air. I got the sense that, no request or question I had, was beyond these guys' capacity to deal with. A vast difference from having the experience too many times, of feeling like you're a "difficult" customer, just because you have questions regarding a product you're interested in. If impeccable customer service means anything to you, then take a look at the Ryda store; or better yet, if you are lucky enough to live nearby, drop into the Petersham store and find out for yourself. You'll be pleasantly surprised! Thank You again SO much, Chris and Dave; and a cheerio to James as well! I look forward to seeing you again in early January, to pick up my next order!! Kind Regards, Andia from Lilyfield1 comment
Steve O.Ryda.com
Hi Andia. Thank you for the feedback on your experience in-store and with our support staff, our whole team strives to provide the best service we can and will appreciate your feedback. Let's all look... Read more
forward to a great New Year. Thank you for shopping at Ryda.Similar opinion? Write a review on ProductReview.com.au!
PvicGreater Melbourne (Outer), VIC
Never again
I placed an order a week in advance for when I needed the product with express shipping and the item was in stock. 2 weeks later the item still hasn’t been shipped and I had no communication from the company apart from getting the run around. Never again will I shop with ryda or recommend them to family and friends. I have since requested a refund to not even get an email confirming the refund.
1 comment
Steve O.Ryda.com
Hi Pvic. I tried to locate you in our database but was unable to so I can't comment at this time as to what has occurred but be assured your comments have been noted. I am not sure how we gave you the... Read more
runaround or why would we do so but if your order has not been refunded please contact us on our email support or our live chat service. Both of these support channels are answered as quickly as possible but as you can appreciate it can get a little busy at this time of the year. We pride ourselves on our service and pricing and I am disappointed that we have let you down and apologise for that although I am not sure at this stage where we failed. If you would be kind enough to let us know some more details I could then follow through more thoroughly. We try to answer all inquiries as quickly as possible, even when they are not positive, on many different channels. Again our apologies and we hope you have a wonderful Christmas and New Year.Similar opinion? Write a review on ProductReview.com.au!
johnbFar North Queensland, QLD
Can't fault the price, service or delivery
Just purchased two Olympus lenses from Ryda, this was the second purchase I made with them. The first time I was enticed by the online price. The second time I came back for the excellent service, delivery and yes the price was also sharp. I'm super impressed with this Australian owned and operated store, they've earned a place as my new 'go-to' store. They carry a huge range of electronic and photographic items, the website is a dream to navigate. One happy customer
1 comment
Steve O.Ryda.com
Hi John. Thank you for the great feedback and more importantly, we appreciate you continuing to shop with us. We'll keep doing our best to offer great tech products at great prices. Merry Christmas and have a great New Year.
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fantastic service
I bought 2 sets of binoculars as gifts at a good price. The service was prompt and follow up excellent.
1 comment
Steve O.Ryda.com
Hi Kezurina. Thank you for the feedback, we really appreciate it. Seasons greetings from our family to yours.
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MaxIllawarra, NSW
- 6 reviews
- 1 like
Highly Recommended
I bought an Olympus digital SLR from Ryda.com in May 2019 having seen the camera in a shop in London . A quick scan of the web showed that I was much better off ordering from Ryda than any store in the UK. Not only was the camera cheaper but it came with some extras free, such as a decent camera back pack and a useful wrist strap that has proved far more practical than the supplied Olympus neck strap ( though the wrist strap can be expanded for use as a neck strap as well). Ryda had the full range of camera makes plus lenses and other accessori...Read more
es and I was lucky enough to buy the earlier model Olympus at a further discount as two newer models were available. Apart from a mix up with the body colour ( I ordered a black body but was sent a silver one, which I decided to keep) I have been delighted with the camera and have added a review on this website. Ryda has also impressed me with their customer service. A few weeks ago the camera developed a fault and having contacted them their Sales Manager, Christian, personally contacted me to ensure that a repair was carried out by Olympus under warranty . I have now received the camera back in full working order and look forward to using it asap. I highly recommend you take a look at what Ryda.com has to offer.1 comment
Steve O.Ryda.com
Hi Max. Thank you for the kinds words and I am glad to hear your Olympus camera after having a fault is back to being a great camera. Although not the biggest brand in the world, Olympus still deliver... Read more
s great cameras especially for those that appreciate a traditional and one might say slightly retro design. Thanks again, stay safe and enjoy.Similar opinion? Write a review on ProductReview.com.au!
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4.8(2,452)CJ114South East Queensland, QLD
- 14 reviews
- 7 likes
- Online store
- Verified customer
Difficult to believe them
On 17/10/2020 I ordered some Car entertainment equipment from Ryda Dot Com. One of the items I required was a fascia (FP8439). This item did not show as being in stock but the agent assured me it was.
Delivery was painfully slow and I eventually received a shipment from them today (26/10/2020). The fascia was not included. You can't contact this mob by phone if you've ordered online. So online chat was the only option. They came up with standard excuse #3 (excuse my cynicism) - "It was damaged and they didn't want to send it".
My request for ...Read more
a phone number was simply ignored. I had the car booked in to have the equipment installed this week. Now I have to wait until the part arrives (and I have zero faith that it will be here when they said) before I can rebook.2 comments
Steve O.Ryda.com
Hi CJ. Thank you for the feedback, although some of it is concerning. I have checked with our warehouse and they are expecting the new parts to arrive this week and they are arranging to send the item... Read more
to you via express freight as soon as it arrives. With regards to contacting us, I am not sure why we would not give you our phone number as it is clearly published on our website under contact us and we make it one of our key service points that our customers still have the ability to call us. As for delays in shipping, it is easy to blame the current health issues for this but it is truly impacting delivery times. I am sorry that your experience has not been to the high standard we aim for but we are trying to rectify that for you. I believe we have offered you a full 100% refund with shipping costs should delays continue to occur. As a way of an explanation, some of the parts for your order are coming from suppliers in Melbourne where we are experiencing delays of up to 3 weeks getting our orders into our warehouse. CJ, we are trying our best.I'm even more confused now. You refer to the missing item in the plural. There's only one item missing, albeit an essential one. Then you say it's expected "this week" when your agent said today or to... Read more
morrow (Tuesday or Wednesday). Then you say "some of the parts" are coming from Melbourne with a delay of up to 3 weeks. Is it expected today/tomorrow, this week or sometime within 3 weeks? Had you not told me that it was definitely in stock I could have ordered it elsewhere and had it by now.Similar opinion? Write a review on ProductReview.com.au!
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Daryl R.Hawker 2614, ACT
Great service for purchase of Garmin Edge 830
I was looking for a good price on a Garmin Edge 830. Usually when I find a good price I'm expecting poor service. This was the complete opposite. Couldn't be happier
1 comment
Steve O.Ryda.com
Hi Daryl. Thank you for the great feedback, we appreciate it. The Edge 830 is one of our most popular devices for cycling and we hope you enjoy many long rides with it. Stay safe and well.
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BuddhaSydney Surrounds, NSW
Love the Garmin BC 30 Wireless Reversing Camera
Before i purchased the Garmin BC 30 Wireless Reversing Camera i contacted Ryda.com to make sure the Garmin BC 30 Wireless Reversing Camera was compatible with my Garmin Drive 61 they checked for me and said that it would work fine my Garmin Drive 61.
Thank you very much for a"Brilliant" product the Garmin BC 30 Wireless Reversing Camera, every thing you need was in the box as well as a manual for the instillation, it was so easy to install and use.
Thank you very much Ryda.com i will be back to purchase more products soon
Ian Thompson
1 comment
Steve O.Ryda.com
Hi Ian. Thank you for the feedback and we are happy to hear the Garmin reversing camera is working well. Please stay safe and well.
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Dave
- 4 reviews
- 1 like
Can't go wrong
In the process of buying Garmin Fenix 6's for the wife and myself. Started with the Sunnto ambit 2's and bought Sunntos right up to the Spartan Ultras
Bought all the watches off Ryda. 10 bucks postage to WA and they even send a couple express post. I have all the watches recorded in the online account so it's a no brainer if I need warranty.
Can't see the point spending hours looking around as they have always been the on par or cheaper than the rest.
Bought a Fenix 6s for the wife this morning and got the tracking advice 3 hrs later. Doesn't get much better.
1 comment
Steve O.Ryda.com
Hi Dave. Thank you for the feedback and we appreciate you supporting our business. I also have owned a Suunto, mine was the original Ambit. Garmin make the best adventure and fitness watches in the wo... Read more
rld but Suunto is not far behind. Enjoy the new Fenix 6 it is our most popular watch ever. Stay safe and well.Similar opinion? Write a review on ProductReview.com.au!
VictorGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 4 likes
Great transaction, would recommend to others
I am very happy with my experience with RYDA.com. I bought a Garmin fitness watch, which is exactly like it was in any other store. No problems at all. It was delivered quickly and I look forward to buying from RYDA in the future
1 comment
Steve O.Ryda.com
Hi Victor. Thank you for the feed back we really appreciate it. We hope you enjoy your new Garmin watch. I note you are in Victoria, our thoughts are with all Victorians at this time. Stay safe and well.
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arney pThe Mallee, VIC
- 5 reviews
- 2 likes
Garmin GPS
So easy to find what I was looking for Garmin GPS. Ryda.com are so easy to communicate with and A pleasure to deal with. Will be looking for more great quality products online from Ryda.com The postage was exceptionally fast. I am A very happy little chappy with my new Garmin GPS
1 comment
Steve O.Ryda.com
Hi Arney. Thank you for the feedback we really appreciate it. I just responded to a previous customer also from Victoria. Our thoughts are with all Victorians at this time. Please stay safe and well. All the best.
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Just a first class transaction
Recently purchased a digital radio from Ryda. They happily price matched a cheaper price I found elsewhere and followed that up with ultra quick delivery!
Just a pleasure to deal with, great communication and friendly helpful staff, I highly recommended Ryda to anyone.
I’ll be a very happy returning customer
1 comment
Steve O.Ryda.com
Hi Fred. Thank you for the great feedback our team appreciates it. We hope you enjoy your new DAB radio and the many extra stations the new technology has. One of my favourites is being able to switch... Read more
between the many different ABC stations especially when there is a lot of sport on. Stay safe and well and thank you for shopping with us.Similar opinion? Write a review on ProductReview.com.au!
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JGMetropolitan Adelaide, SA
- 2 reviews
- Online store
- Verified customer
Easy to deal with
Most online suppliers of this former Garmin model were not offering it at a reasonable discount. Found it on Ryda.com and it was delivered within days. Easy to deal with and simple to complete the order
1 comment
Steve O.Ryda.com
Hi JG. Thank you for the feedback. We will keep doing our best to offer competitive pricing on Garmin products. We hope you enjoy your new Garmin. Stay safe.
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Rod
- 3 reviews
So Easy and great value
Ryda had stock of a heavily discounted Garmin watch that the big retailers were unable to supply. It was ordered online on Monday afternoon and I had it here in QLD by Thursday for the same price as advertised by JB's. Will shop again with Ryda.
1 comment
Steve O.Ryda.com
Hi Rod. Thank you for the feedback. We really appreciate it. Enjoy your new Garmin watch. Stay safe and well.
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TanyaMetropolitan Adelaide, SA
- 3 reviews
super fast delivery
Ordered my new Garmin on a Sunday, and received on the Tuesday in South Australia. Great service and price while still supporting an Aussie business.
Keep up the great work guys
1 comment
Steve O.Ryda.com
Hi Tanya. Thank you for your positive feedback and enjoy your new Garmin. Stay safe and well.
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NathanIllawarra, NSW
Sometimes a better price is not the answer - if you want quick delivery pay a little more somewhere else
Made an online purchase on 01.06.2020 - It is now the 10.06.2020 and no items received. I have generated two ticket numbers for someone to reply but no reply has been forthcoming. I only live 50 km away, so unless stock levels are not what they claim to be, something less than professional is happening here. Communication is very poor and the person on the 'on-line support' line needs to realise that appropriate feedback and reviews will be left if customers are 'given the flick'.
3 comments
Steve O.Ryda.com
Hi Nathan. We are sorry, this was our fault. Please be assured the explanation we offered you over the phone is what occurred. There were a few issues that led up to this occurring and our systems hol... Read more
ding the order back from being processed and released which was explained. Again, our apologies for the error.Thank you very much for now making any transactions with the NAB bank a nightmare. By flagging my credit card as suspect/stolen/dodgy etc without attempting to make any contact has caused problems at my end. Thanks again and keep up the good work.
Steve O.Ryda.com
Hi Nathan. I have previously apologised and will do so again here but some of your statements are inaccurate. We do not (like any other retailer) have the ability to flag your credit card for fraud. T... Read more
his is done by the many payment processors that manage card security and this is why there were issues with your order, which we tried to explain to you. If you want to contact me directly you can and I will do my best to assist you but we have no means of controlling your credit card status.Similar opinion? Write a review on ProductReview.com.au!
Dash cam, LED strip
I had James and the boys fix my dash cam and also install a LED strip inside my van to be able to see at nighttime. looks amazing. Thank you guys.
1 comment
Steve O.Ryda.com
Hi Allan. Thanks for the great feedback and will ensure the retail staff and workshop staff are made aware of your feedback. Stay safe and well.
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Questions & Answers
kevin.lasked
how do I track my order number RDC983210 (Minelab gold monster 1000 detector) & when can I expect delivery. Thankyou. Kevin Lester.
No answers
Adelindeasked
I'm a Brisbane resident & purchased a Panasonic ph. from Ryda.com. Due to a faulty ,my message bank
(echoed). I duly returned the ph to Ryda.com with my booklet of instructions. The Panasonic has been returned to me with a replaced base station minus the booklet of instructions to reconfigure my base. Any spare booklets to reconfigure my new base. A necessary item for my accomplishments so close to X-mas
Picking ticket ORD0012372
Adelinde Mackay
Details
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Steve O.Ryda.com
Hi David. Firstly, please accept our apologies for this. I have had my team check and can confirm that you made at least 4 attempts to contact us. We have an integrated contact manager for all our sit... Read more
es including eBay and that system had blocked you. To make matters worse we had the item you requested available. We have now processed the refund for you as requested and again apologise for our error.