Ryda.com

I was hesitant to order my Garmin Forerunner 955 through Ryda after reading so many negative reviews, so I reached out to them via email to confirm stock and shipping time. They responded within 2 hours and I pulled the trigger. The watch arrived a week later (QLD to WA) as promised, shipped with care and no damage. Not one part of my experience with Ryda was bad, and I wouldn't hesitate to order through them again. Show details ·  1

Purchased instock item only for it to not be shipped. Staff lying to my face about it shipping. Disgusting liars that sell products they don't have then turn into slimy uncontactable scumbags. Bank dispute required to stop thesr thieves. Show details

A buisness with a soul – From placing the order to the postman delivering my parcel, working with Ryda dot Com. has been an absolute pleasure. Not only was it easy to find what I wanted , the price was fantastic, They have a great range of things ,all of a high quality.and then the emails telling you what was happening ,to the icing on the cake, an Email from the big boss… Read more

Leo Cannavo checking everything was alright and contact details if there are any problems or I need any help. This just shows how much they care, A business like this is worth patronizing and promoting, The world loses something when we loose such businesses, Buy from these guys.

27mhz 2 way radio for a boat – Great quality product, easy to find and use their website and most importantly fast postage. No pussyfooting around!! As a matter of fact I have already bought another 2 items from them. Top quality, top service, I highly recommend them. Keep up the good work guys :) Show details

100% would buy again – Put an online order then realised delivery address was wrong. Order had to be cancelled and reordered again, new order was honoured with sale price and items all received perfectly. Cannot complain really, first time customer, would definitely purchase again.

No customer service – I contacted this company for an audio upgrade for a vehicle I own. I was informed by a staff member that he couldn’t help and would have someone call back promptly. No one ever called back . Obviously they have enough customers. I spent my $1200 elsewhere.

I think I've been scammed – I have to update this and say my order was sorted. It shouldn't have taken this review to get things moving but my parts turned up the day after they contacted me to fix the situation. I do however have some install components left over the website said were required for my install so that needs some work. Original complaint I placed an online… Read more

order with these guys 30th June 2024 and via order confirmation email it stated they would process my order and send me a tracking number once posted. By July 4th I had not received a tracking number so sent their support team an email advising them. They replied back on the 5th and thanked me for my patience and advised they would process my order the next day, post and email a tracking number. Again there was no tracking number sent. It's now the 10th and I still have no product or tracking number or email advising any issue with my order. I am currently waiting a reply to my 3rd email in the where about if my purchase or even a tracking number. Contacting authorities and the bankcard provider will be my next course of action. Price is everything it seems.

Terrible service, avoid at all costs – I left a previous critical review of Ryda, and six months later nothing has changed. I saw that they were selling a telescope mount that I was looking for. I reached out via email with a very basic inquiry, regarding whether a particular telescope they sell could be removed from its mount. Previously, I ordered a telescope mount with attached… Read more

telescope, but little did I know that the telescope was, for some unfathomable reason, permanently attached. Without knowing this, my attempt to remove the scope resulted in minor damage to the scope which resulted in Ryda refusing a refund. I still contend that this was not communicated in advance and Ryda were negligent, but they continue to deny this.

In an attempt to avoid this happening a second time, I sent them an email. It firstly took 3 days to respond, and the response was filled with inaccurate information regarding the product. They claimed that the scope could be removed from the mount, but sent an explanation and photos showing only that the mount could be removed from the tripod it comes with. When I refuted their claims and asked whether they could provide more accurate information, they ghosted me. It has been a week without a reply or any further information from them.

I just ordered the same product from BINTEL for less money, and they posted it within a couple of hours of receiving the order.

My advice is stay well away from Ryda and save yourself the hassle. Use a reputable company for astronomical products instead, like Bintel or Testar. Even when it’s sometimes more expensive, it’s worth it to avoid the headache.

Good range, good prices, prompt delivery – I've bought numerous items from Ryda online over the last six years, including DSLR and electronic viewfinder cameras, lenses, filters, and radio sets ranging from pocket size to larger DAB+/FM internet radios. All were bought when Ryda had special pricing on those items, which under-cut their competition. I've been completely satisfied with the… Read more

packaging and delivery of all the goods, and their communication with me prior to delivery. The fact that Ryda offer full Australian warranty on the products, and prices that compete with the 'grey market', makes them a trustworthy and reputable shopping site for photographic and audio equipment.

Great customer service – Ryda has very good service they reply to your emails very fast and are very happy to help you if there are any complications. In my case, it was cashback relating to Cannon's offer. Very impressed and they have great prices and offers on cameras. Show details

10 days passed. The order is still on hold. Nobody replies – Apparently the only way to contact them is via email, but they don't reply. I may have to contact my bank and report the transaction as fraudolent if I want to see my money back.

Very Poor Service! – Update on this review (4/1/23) - added one star after the follow up from RYDA management within 48hrs of this post going live. Staff were helpful and sincere in getting a replacement watch sent to me via express post. This shows that there are real people behind the website. Just a shame it took a negative review online to get my case noticed and… Read more

addressed.

Original review below.

Paid almost $1300 for a Garmin Fenix 7X Sapphire Solar Carbon Grey w/ Index S2 Black Scale. Paid extra for express shipping and insurance. 3 weeks later, the S2 Scale arrives in a cheap airbag (non-padded, loose) - no Watch included. Reached out via the support email, no response in 7 days, even that the enquiry had been received. Phoned the Sydney number and was told that the email support was the only option to seek answers as to where my watch is. I'm hoping this review may pique their attention as they seem to be very careful to sound helpful in the online review forums. I have a suspicion that many of the 5 star google reviews are non-genuine, given the nature of the other dominant review score - 1 star. At this stage, I suspect I'll need to report the transaction as fraudulent to my bank in order to get a proactive response.

5 Star service plus ***** – Hi There Team Ryda, I received my 2 x items from you guys to Day ! I just would like to say a big thank you to all the team for the 5 star service you supply to your customers and your prices are below all other shops . Your postage is a cheap rate and very fast service , so another 5 stars . Both products… Read more ·  1

were perfect and the help i got from you web site to find them so fast and how to add them to cart was out standing , other companies need to take a leaf out of your pocket and follow your way of online shopping.

will be recommending you to all my friends and looking forward to buying from you again. so 5 stars again. From Dave S Kalgoorlie W.A.

Worst customer service ever!!! – I would recommend buying from anywhere other than here, terrible service, and zero care factor for their customers. They may seem cheap, and when a sale runs smoothly, they are probably ok. As soon as there’s an issue, they do not care one iota, despite being at fault.

Bad experience turned ok with Dave – Edit: Dave from Ryda was in contact with us, ultimate professional. After a bit of back and forth, they met us with a discount which ended up being better than nothing. With some accessories thrown in as well. A disappointing start to our transaction but camera was eventually purchased. Original post: Found a great deal on the Ryda website… Read more

Friday afternoon for a Sony camera, made the purchase straight away as it was being advertised as part of their winter sale. Come Monday morning, get an email saying it's a pricing error, they are cancelling the order. Was very excited for this purchase all weekend, bought lenses ready to start using the camera asap, just to be VERY disappointed. Emailed them to ask to honour the pricing and management declined.

Got my package the next day! – I ordered a Sony zv e10. Finding the product was extremely easy, and it was already discounted. I went on ahead with the purchase on the 17/3, around 3 hours later the package was sent from Sydney. Next day it arrived in adelaide, and I got it delivered around 1pm. The StarTrack express option was worth it. Great store, quick and easy.

Excellent Australian on line company – Purchased Oregon Rain gauge. The site has a huge product range. Audio electronic gps , the range extensive. Prices much better than others and very easy to navigate through to checkout. Delivery very very reasonable price and communication re delivery status excellent. Delivered quickly and in a1 order. Extremely good overall and then received an email from Manager checking on satisfaction. Highly recommend this company David Show details ·  1

Appalling service – Ordered Garmin inReach Mini at the end of November 2021. Received an automatically generated message that it was out of stock but on back order and expected in 15-20 days. No other communication. When the time passed, I had to chase them to get an update. Responded to a second email, stock had not arrived yet and not expected until early 2022.… Read more

Checked the website around 20 Jan, item back in stock. Account said the order was in "Processing" so waited a few days hoping to get an update that it has been shipped. When nothing happened, checked the website to find out that the item was on Australia Day sale and sold out again! The account still showing the order as "Processing". No communication from the store.

Ten days after ordering nothing has happened – I ordered a pair of binoculars order no RDC7031537, ten days later the order is still showing processing. Multiple attempts waiting on the chat line without success. No feedback on what is happening, the item was shown as in stock with a stated one day to dispatch. My first order with Ryda not going well so far. They were the best price but I am… Read more

starting to think I would rather pay a few more dollars and have good service. Mr. Ryda please feel free to intervene and restore my opinion of your store.

Excellent service under promised, over delivered – I ordered a Garmin 66sr handheld gps device from Ryda and was told the item was out of stock and nominated a day (approx) they would have stocks. I went ahead and purchased same online and received an email a week before they were due to have stock to be advised the order was on its way. Received a few days later, very satisfied. Chris Greenfield Show details

Best service, speed and support – I have recently bought a Sony RX100 VII from Ryda. The price was considerably lower than any other reputable dealer. Best was the service. I ordered late on Thursday afternoon, paid for express post, and it arrived the next Monday, from Sydney to Perth. Even better, I asked a question via email after hours and got a reply within 30 minutes,… Read more

answering my query. I had a couple more emails with them, not because of problems, but seeking information. All of these were answered promptly and accurately. It is a long time since I have had online service this good. I will definitely use Ryda again and can't recommend them more highly.

Online Price Match Experience Excellent – Went on the chat to price match another website. I sent them a link. Whole process took less that a few minutes. Very fast and efficient. Created a new account, Ryda then added the item to my cart at the agreed price match, and I could checkout at my leisure. One of the fastest online price match experiences I've had. Show details