Was not given deal on offer after complaining 1st time took $20 off ,second time $20 off then paid for second night to be charged twice to complain again and receive free breakfast for 2 but still didn't match original deal on offer

I booked for 3 nights before heading to Perth. The service is top notch. The view from the hotel is incredible.
Price is bit expensive but overall it is ok. Will recommend other family and friends.

the sheets were stained the dust was 3 years thick down by where you plugged in you electronic devises there were ants running round the counter top in the bathroom and there was a dead cockroach in the room i was actually shocked i have stayed in places world wide and here in my own back yard it is this was in Gladstone it was disgusting .

Have stayed at Rydges Swanston Street in Melbourne on numerous occasions always found the staff to be outstanding and very helpful. Rydges Swanston is located across the road from a tram stop that has trams every minute also easy walk to Lygon Street for all the Italian Restaurants.

Good staff ,close to transport restaurants easy walk to city walk to Lygon Street Italian Restaurants Good sized rooms great coffee value for money meals close to 7/11 competitive prices

The positives great, friendly attentive staff from reception, room service etc, cannot fault this. The food made by the kitchen was delicious and generous too. The room however, for the cost was very disappointing. The air conditioning vent was very noise continuously. The queen bed raised too high I could barely get in or off onto floor so elderly Dad was forced to sleep in single bed. No decent table to dine in for 2 people, Smart TV difficult to work out, felt sterile and boxed in. Cannot justify exorbitant room rate even for City

The Geelong Rydges is shabby. This doesn’t excuse the dirty furniture. The arm chairs are stained, one has a hole AND they need a vacuum at the top part as dust has collected. They look worse than train seats! Yuk. The carpet has seen better days. The excuse given is that the hotel is undergoing renovations.

This hotel is an embarrassment to the Rydges brand.

Great weekend at Ridges Adelaide, it was our Anniversary and was greeted with a bottle of wine on ice which was totally unexpected. Thank you Charlotte and the staff for all your friendly help. Ian C

Rydges Adelaide. Stains on carpet, furniture worn and dirty, very noisy at all times of day and night. Booked a superior room with park views. The balcony overlooks a very busy road. The shower requires you to step into the bath, a big trip hazard. The shower area is so small that my wife and myself have bruises from hitting the soap holder, taps and even the very low ceiling! The pictures look nice but the reality is an hotel that badly needs a makeover.

We checked in 1 night to Rydges Geelong, they charged us TWICE of the cost. And up to now its been 3 weeks of waiting for the money to be refunded back. Very inconvenient stay and such a hassle to get our money back.

The air condition is also not working even they have moved us to different room still not working.

Will never go to rydges again!

Left a phone charger in our room. Contacted reception after arriving home(45 mins after leaving hotel), said they would mail the charger to me. Never heard from them again.Rang to ask what was going on. No explanation. When I e-mailed the contact for Rydges they didn't even bother to reply. Can you give a rating of less than 1 for customer service? Obviously they make enough money to not care. If you stay check your thoroughly before leaving. Never again.

A recent Trip to Rydges Jindabyne i found the treatment of employee but upper staff members 2 girls was revolting total abuse of power. I will never use Rydges Jindabyne again if this is how they treat the staff members by taking away Hours for not staying back and drinking with head chef and management these ladies abuse their power. I cant believe a large company like Rydges would allow this to happen in one of there hotels

I have just checked into my hotel room at Rydges, and have noticed that the air conditioning, bedroom and shower area is well below the standard that has been advertised.

Everything I needed for a perfect night with convivial impeccable staff
Incidentally
most conveniently located at Sydney Airport - handy for me between international and local flights

Despite being a Priority Rewards member, we were given a room which was so far from an acceptable standard and despite a complaint made during the stay and one after - we have never been contacted to discuss.
Don't get me wrong the room was clean but the location of the room and the noise was a joke.
No response from the hotel or the customer service line is unacceptable and unprofessional especially when a long term loyalty member.