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Rydges Hotels & Resorts

Rydges Hotels & Resorts

2.6 from 21 reviews

See the Best Booking Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
6
4 star
1
3 star
2
2 star
2
1 star
10

Qld Ash

Qld AshSouth East Queensland, QLD

  • Verified customer

Different to other chains I've experienced

published

The positives great, friendly attentive staff from reception, room service etc, cannot fault this. The food made by the kitchen was delicious and generous too. The room however, for the cost was very disappointing. The air conditioning vent was very noise continuously. The queen bed raised too high I could barely get in or off onto floor so elderly Dad was forced to sleep in single bed. No decent table to dine in for 2 people, Smart TV difficult to work out, felt sterile and boxed in. Cannot justify exorbitant room rate even for City

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers

Mim

MimMelbourne

  • 24 reviews

Not just shabby. Dirty too. Geelong Rydges

published

The Geelong Rydges is shabby. This doesn’t excuse the dirty furniture. The arm chairs are stained, one has a hole AND they need a vacuum at the top part as dust has collected. They look worse than train seats! Yuk. The carpet has seen better days. The excuse given is that the hotel is undergoing renovations.

This hotel is an embarrassment to the Rydges brand.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers
Jet

JetAustralia

  • 19 reviews
  • 9 likes

Rydges Cairns

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers
Debbie60

Debbie60AU

  • 2 reviews

Thoughtful staff

published

Great weekend at Ridges Adelaide, it was our Anniversary and was greeted with a bottle of wine on ice which was totally unexpected. Thank you Charlotte and the staff for all your friendly help. Ian C

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers

64 and 65

64 and 65Perth, WA

  • 3 reviews

Tired and noisy

published

Rydges Adelaide. Stains on carpet, furniture worn and dirty, very noisy at all times of day and night. Booked a superior room with park views. The balcony overlooks a very busy road. The shower requires you to step into the bath, a big trip hazard. The shower area is so small that my wife and myself have bruises from hitting the soap holder, taps and even the very low ceiling! The pictures look nice but the reality is an hotel that badly needs a makeover.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
See all answers

Mario and Charmaine

Mario and CharmaineGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Zero star if I could

published

We checked in 1 night to Rydges Geelong, they charged us TWICE of the cost. And up to now its been 3 weeks of waiting for the money to be refunded back. Very inconvenient stay and such a hassle to get our money back.

The air condition is also not working even they have moved us to different room still not working.

Will never go to rydges again!

Trip Completed Yes
Booking Type Accomodation

J.Shryane

J.ShryanePerth

  • 2 reviews
  • 6 likes
  • Verified customer

Dodgy Company

published

Ian

Ian

  • 4 reviews
  • 6 likes

Lousy customer service

published

Left a phone charger in our room. Contacted reception after arriving home(45 mins after leaving hotel), said they would mail the charger to me. Never heard from them again.Rang to ask what was going on. No explanation. When I e-mailed the contact for Rydges they didn't even bother to reply. Can you give a rating of less than 1 for customer service? Obviously they make enough money to not care. If you stay check your thoroughly before leaving. Never again.

ZACK

ZACK

  • 4 reviews
  • 7 likes

Rydges Sydney airport

published
sam L

sam LWollongong

appalling behaviour By head staff members towards other employees

published

A recent Trip to Rydges Jindabyne i found the treatment of employee but upper staff members 2 girls was revolting total abuse of power. I will never use Rydges Jindabyne again if this is how they treat the staff members by taking away Hours for not staying back and drinking with head chef and management these ladies abuse their power. I cant believe a large company like Rydges would allow this to happen in one of there hotels


Rydges Melbourne hotel Terrible hotel room what a shocker!

published

I have just checked into my hotel room at Rydges, and have noticed that the air conditioning, bedroom and shower area is well below the standard that has been advertised.


Tonian

TonianAU

  • 3 reviews
  • 4 likes

Rydges Sydney Airport Hotel

published

Everything I needed for a perfect night with convivial impeccable staff
Incidentally
most conveniently located at Sydney Airport - handy for me between international and local flights


Shanek

ShanekMelbourne

  • 5 reviews
  • 6 likes

Never Again - Rydges Adelaide

published

Despite being a Priority Rewards member, we were given a room which was so far from an acceptable standard and despite a complaint made during the stay and one after - we have never been contacted to discuss.
Don't get me wrong the room was clean but the location of the room and the noise was a joke.
No response from the hotel or the customer service line is unacceptable and unprofessional especially when a long term loyalty member.


Lou

LouTasmania

  • 27 reviews

Sydney Airport, a perfect stop over.

published

A convenient location outside the domestic terminal. They offered a free transfer from the international terminal or $6 if you pay. Great value to any other means of transfer. You must print & give or copy to your phone & show to enter the bus. Check in was super quick and the room was wonderful. no slippers and a bare bathroom but very comfortable and quiet. I loved the view of the runway...ensure you ask for a high floor. Breakfast is very nice, no other meals tried. A worthwhile stay if needing a connecting flight.

Miss J

Miss J

  • 3 reviews
  • 1 like

Rydges Parramatta - not the best Rydges to stay at

published
KJay

KJaySydney

  • 6 reviews
  • 2 likes

Rydges "Dream" beds are AMAZING

published

I stayed at Rydges World Square Sydney a while back now, and I have to say - I travel a lot for work, I've stayed in average hotels, seedy hotels and all of the ridiculously lavish ones as well - and this hotel has the absolute best beds of any hotel I have ever stayed with! Ridiculously comfortable, I had the best night sleep ever! Apparently you can buy them - so I'll be checking that out when it's time to upgrade FOR SURE!


UpYours

UpYoursCanberra 2600, ACT

  • 48 reviews
  • 74 likes

Noise, noise and more noise... forget Rydges

published

Mediocre

published

At 9:20 I requested priority check in because one of my kids was sick. It is 12 pm now and the person in charge, [name removed], tells me she can't tell me when my room will be ready and that she won't call house service as not to put them under stress.
Poor form :(


Cathie

CathieAlbion Park

  • 2 reviews
  • 2 likes

Helped with Expedia refund.

published

I received wonderful, professional service from Dennis at Rydges Sydney Central in a matter with Expedia over a refund. After numerous hopeless phone calls with Expedia, it seems one call from Dennis was the push they needed to release my refund after 2 months. Thanks Dennis and I will definitely consider Rydges in the future, though I will never book through Expedia again.


Jacko

JackoMelbourne

  • 4 reviews
  • 4 likes

good value hotels

published

these hotels are pretty good, make sure to join the priority awards program for better prices and discounts on food and drinks, you also earn points for stays when staying , they also provide free wi fi now, book in advance to get discounts on stays around australia, they are pretty helpful


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