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We had items stolen from our room by cleaner and went reported there was no response. Since being home I have contacted Rydges home office and Rydges Darwin and no one responds. Will not stay at Rydges ever again.
Breakfast Palmerston NT has slipped away
Since arrival of this hotel some seven years or so ago in Palmerston, Northern Territory, the restaurant breakfast has really fallen away from being a really good experience with very good variety and choice to nowadays being a minimal presentation for customers. It was alarming to see only a few small boxed cereals like those you see in supermarket shelves, no muesli or yogurt, no grapes or kiwifruit - no real variety of fruit - except for a small offering of rockmelon and a few pieces of watermelon a few oranges sliced and a few dark brown pe...ar halves from a sugar soaked supermarket can. No nuts or baked beans were presented. No passion fruit, no bananas, no grapes - nothing inviting and nutritional for fruits. Both the orange juice and the apple juice was very much further watered down and flavourless on a starting base of re-constituted variety (supermarkets product similarity). No grapefruit or pineapple juice was presented. The whole experience except for bacon and eggs and some nice mushrooms and tomatoes from the bain marie was very underwhelming and disappointing. We would not return here again to spend $25 each for such a minimal and insulting offering. As long term local residents who have visited the breakfast restaurant four times since 2016 we are concerned at where things are now at for this dining experience, as it seems that a decline in satisfaction in value for ourselves has obviously progressively been experienced by ourselves over the seven year period since start of business. These days it is just one plate of hot food and you are out the door, as there’s not much else - except a weird auto machine coffee offering that tastes awful. Employee communication (inter-personal communication) with ourselves has also fallen away from the early glory days at this place where pleasant and engaging communication was the norm to nowadays being a real obvious disconnection with no real effort made for interest being shown from staff for pleasant verbal exchange with customers. A high turnover staff rate has also been observed by ourselves over the years here. This last visit was certainly a disappointing overall experience for myself and my wife.
Good hotel, shame about the environmental waste.
We stayed at Rydges Camperdown because of the access to RPAH. We were very happy with the hotel but couldn't believe that there was NO RECYCLING SERVICE!! I really didn't expect a large city hotel / chain to be mixing recyclables and general waste in 2022. INEXCUSABLE. So much for the claim that customers choosing no housekeeping is about the environment - more likely about reducing salary costs?? Please become a better global citizen and introduce recycling options to all your hotels immediately...
This I thought would be one of the better hotels in Mackay
I paid top dollar over $200 per night
I opened up the apartment it smelt musty
Then after retiring I found the mattress to be of a standard of a very cheap hotel in fact I could feel the springs in my back it was a horrible bed very little sleep the single bed was not much worse
I had to stumble through the day with work
this was mentioned to the front reception
I was told the hotel was all booked out essentially stay where I was
I was so angry I really wanted my money back and le...
Rydges Cronulla Beach
Booked for 2 nights and also parking and would need wheelchair accessible (I have a mobility aid, not a wheelchair, but need a flat surface), just a short break near the sea.
- Only one way in to parking via front of the building, multiple cars waiting while others check in - could have been managed better.
- At checkin, told no restaurant or room service, but here is a list of restaurants that we sorted out and will deliver- I said NP I will use menu log, hotel said prefer you use our list. Then I found out why. Delivery fee and another 10% ...
It was ok.
Bedding was way too soft. Heating didnt really reach into the sitting area. Got to 1 at Bathurst so really needed that heat. Apart from that it was clean and the dining area served delicious food.
Was not given deal on offer after complaining 1st time took $20 off ,second time $20 off then paid for second night to be charged twice to complain again and receive free breakfast for 2 but still didn't match original deal on offer
I booked for 3 nights before heading to Perth. The service is top notch. The view from the hotel is incredible.
Price is bit expensive but overall it is ok. Will recommend other family and friends.
this was awful
the sheets were stained the dust was 3 years thick down by where you plugged in you electronic devises there were ants running round the counter top in the bathroom and there was a dead cockroach in the room i was actually shocked i have stayed in places world wide and here in my own back yard it is this was in Gladstone it was disgusting .
Very poor standard for Melbourne
The room was so pokey and oppressive. The aircon was noisy and only seemed to have one fan speed. One lounge chair in a room for two, so you either sat on the bed or the uncomfortable desk chair. The net curtains were grey and shabby and quite dirty. There were only a about 3 teabags and coffee sachets, I asked for a few more but ended up buying our own supplies. The bathroom exhaust didn’t work so our whole room got steamed up, the toilets was in the way of the door,it couldn’t be opened fully. Hairdryer didn’t work (only time I haven’t brough...t my own) The bath was cruddy and chipped. The plumbing is really noisy, you can hear other rooms showering and flushing loos. The elevator was screeching and making some nasty noises. I was in it with a few people who were equally disappointed with the quality of their rooms. The price didn’t reflect what you got. I’ve stayed in Melbourne in a few places at the same room Price and it was far superior cleanliness and comfort. The staff were pleasant though and I can’t fault their demeanour. I feel sorry for them having to work at such a run down accomodation. The proximity to theatres and CBD is about the only positive I can give it. Needless to say, I won’t be staying at Rydges, Exhibition street Melbourne in the future.
Have stayed at Rydges Swanston Street in Melbourne on numerous occasions always found the staff to be outstanding and very helpful. Rydges Swanston is located across the road from a tram stop that has trams every minute also easy walk to Lygon Street for all the Italian Restaurants.
Good staff ,close to transport restaurants easy walk to city walk to Lygon Street Italian Restaurants Good sized rooms great coffee value for money meals close to 7/11 competitive prices
Very Disappointing Rydges
Very disappointed with Rydges Sydney Central. I made a booking online through Booking.com to stay at Rydges Cronulla and after I had paid the full amount it shows up that the booking was for Sydney Central and not Cronulla. As soon as the mistake was found I cancelled the initial booking and made another through the Cronulla Rydges website. I was aware of Rydges terms and cancellation policy but being that I re-booked straight away with the Cronulla they (Rydges Sydney Central) have declined my re-fund of the full amount or any for that matter ...even though it was cancelled almost immediately, I believe that this wouldn't have effected any of their future bookings and a full re-fund should have been ok... well it wasn't. I will never stay with Rydges again due to them being so unforgiving and recommend everyone check their bookings to make sure it the right location as Rydges make you pay.
Different to other chains I've experienced
The positives great, friendly attentive staff from reception, room service etc, cannot fault this. The food made by the kitchen was delicious and generous too. The room however, for the cost was very disappointing. The air conditioning vent was very noise continuously. The queen bed raised too high I could barely get in or off onto floor so elderly Dad was forced to sleep in single bed. No decent table to dine in for 2 people, Smart TV difficult to work out, felt sterile and boxed in. Cannot justify exorbitant room rate even for City
Not just shabby. Dirty too. Geelong Rydges
The Geelong Rydges is shabby. This doesn’t excuse the dirty furniture. The arm chairs are stained, one has a hole AND they need a vacuum at the top part as dust has collected. They look worse than train seats! Yuk. The carpet has seen better days. The excuse given is that the hotel is undergoing renovations.
This hotel is an embarrassment to the Rydges brand.
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